APRIL MARTIN6410 Clairmont Dr. Austin, TX 78749

(512) 589-4061E-mail: armartin05@yahoo.com

PROFESSIONAL SYNOPSIS· 7 years of administrative assistance experience.· 3 years of project management experience.· Upcoming candidate for a Master in Physician Assistant program (orthopedic specialty).· Continuously maintain communication with clients/claimants and colleagues to ensure that deadlines are met for all cases and writing deadlines even in an ambiguous environment.· Excellence in medical practices, ethics, workforce management, and procedures.· Knowledge of Medicaid and insurance policies.· Thorough understanding of the big picture of medicine and business.· Strong communication skills in written, interpersonal, and verbal means.· Recognized as a meticulous, true problem solver.· Organized approach to streamlining workflow and performing detailed planning.· Ability to multi-task by researching, analyzing, and applying the correct protocol to a variety of technical responsibilities.PROFESSIONAL HISTORYAdministrative Assistant IV/ContractorPeak Performers 09-2014 to PresentAdjudicates Social Security Administration (SSA) adult and childhood initial disability cases. Responsible for answering and directing multiple phone line call center. Gathering medical evidence of record (MER), activities of daily living (ADL) information, detailed description for cases, and conducting additional research for case development as needed.

Develops documented diagnoses/objective evidence. Reviews all file documentation upon receipt of disability case, researching and investigating

information. Creates all forms, letters, and supporting materials. Knowledge and skills in taking meeting minutes. Updating and maintaining team actions. Skills and knowledge in creating and maintaining team SharePoint. Iron Data Versa: The Social Security database used for storing sensitive applicant

information.

PowerPoint 2013: Presentation collaboration for weekly, monthly, quarterly and fiscal reporting. Created slides showing progress and milestone between team data. Displaying reports on homicides, suicides, congressional interests and Medical examination requests within the agency. Utilized to visually display charts and graphs for key performance indicators (KPI).

Excel 2013: Utilized for various tracking, analyzing worksheets and data exported from Iron data and various data tracked by workbooks by team. Tracking of metrics for auditing purposes. Tracking of open commitments and actuals for project management.

Microsoft Outlook 2013: Professional email platform that allows for interoffice communication, the office calendar, scheduling of meetings, announcements, and the ability to enhance office efficiency.

Provides training to new hires in Quality and Inquiry Support Services Processes and Policies.

Technical Writer/EditorARM Productions (self-employed) 09/2009 to PresentTechnical ghostwriter and editor for authors, students, and businesses. Specializes in self-project management and coordinates deadlines to meet customer schedules while ghostwriting and/or polishing manuscripts before sent to publishing.

· Improved quality of writing for multiple clients.· Gathered and analyzed key performance indicators (KPI) throughout manuscripts improve productivity.· Analyzed project actuals and commitments with project needs.· Maintained up-date active project milestones.· Served as both an editor and a writer to supplement multiple projects.

Microsoft Office 2010: Utilized Microsoft Office to load manuscripts, track project milestones, deadlines and delivery or launch of a project. Managed tasks, flagged issues, provided editing notes to the clients.

ContractorCore Staff 08/2012 – 02/2013Advantage Sales & Marketing, LLCImproved record keeping and assisted with the administration team to renew client contracts. Served as the liaison between ASM and contractors who distributed their clients’ products nationwide.

Performed data entry on a routine and efficient basis. Provided ASM with a liaison position, transitioning seamlessly between the administrative

roles and serving the clients’ needs as well. Contacted clients as needed to clarify or highlight concerns. Organized renewing contract information in a streamlined manner.

Microsoft Outlook 2013: Professional email platform that allows for interoffice communication, the office calendar, scheduling of meetings, announcements, and the ability to enhance office efficiency.

Excel 2013: Utilized for various tracking, analyzing worksheets and books, linked between PivotTables and data exported. Tracking of resources by metrics. Tracking of death, birth and adoption records. Formula driven workbooks (logical, AutoSum, finical and raw data linked to PivotTables, Pivot Charts, hyperlinking for complete filtering and quick data draw).

ContractorPeak Performers 2011-2012State Comptroller’s OfficeAdministrative assistant specializing in the processing of Texas Agriculture and Timber Exemption applications from across the state of Texas. Processed incoming mail, enter data, performed office duties such as making copies, filing, and calling applicants as needed to verify information.

Tracked and organized incoming applications. Performed data entry with sensitive applicant information. Worked diligently and efficiently to stay on top of deadlines. Wintel Servers: The state database used for storing sensitive applicant information.

ContractorPeak Performers 2011-2012Texas Parks & Wildlife OfficePerform data entry for the radio and film division, update master list of radio programs across the state that currently broadcast the Texas Parks & Wildlife radio segments, make calls to radio stations, verify and update information as needed.

Performed data entry to update the master list of radio programs currently broadcasting our radio segment to increase and broaden our scope of listeners.

Conducted research to obtain current contact information, radio station names, and contact personnel for each radio station.

Edited captions and write-ups summarizing the content for each radio segment as displayed on the Texas Parks & Wildlife website.

Microsoft Word 2010: Utilized Microsoft Word to perform data entry duties, track, monitor, and update current radio stations and programs that continued to air segments for Texas Parks and Wildlife.

TAAKS ScorerPearson Education 2011 – 2011Reviewed 4th grade Spanish TAAKS test essays quickly and efficiently, then graded them accordingly.· Displayed ability to understand written and spoken Spanish.· Identified grammatical, structural, and prompt-related errors on Spanish essays.· Problem-solved and correctly identified the appropriate score allotted to each essay, which contributed to the overall TAAKS score for 4th grade students city-wide.· Assisted in heightening the education of 4th graders by providing them with a means to measure their academic achievements and comprehension.Assistant Store ManagerAnn Taylor LOFT 2008 – 2011Assisted store managers in monitoring point of sales, return on investment, and other calculative measures to boost sales while supervising 5 store employees.· Served as a primary key holder for the store and conducted both opening and closing duties.· Monitored hourly point of sales numbers, attended manager meetings, conference calls, and collaborated on store strategies to improve numbers.· Supervised 5 store employees including monitoring breaks, floor placement, credit card sales, and client interaction.· Assisted in store presentation and brand representation.Veterinary Technician/ReceptionistTanglewood Animal Hospital 2005 - 2007Capital Area Veterinary Clinic 2007 – 2010Animal Trustees 2008 - 2010Former veterinary technician transitioning into sports medicine. Provided executive assistance to 3 veterinary specialists and several patients. Participated in hourly rounds, took patient vitals, checked patients in and out of appointments, performed lab work, took x-rays and performed other diagnostic testing, performed assistance during a variety of surgical procedures including (but not limited to) orthopedic, internal medicine, dental, and emergency surgery, assisted veterinarians with “scrubbing in” and draping of sterile attire prior to surgery, sterilized surgical equipment/tools, assisted in sedating, lifting, and recovering patients from surgical or anesthetized procedures.· Provided professional care in a medical setting.· Applied ethics and strong communication skills.· Participated in office meetings to enhance efficiency and patient contentment.· Tracked lab results, diagnostic results diligently.· Applied effective methodologies and control techniques.· Ensured integrity and respect.· Escalated issues and concerns appropriately.· Performed record keeping to preserve detailed medical records and history.

Idexx: Laboratory software that enabled us to perform routine and diagnostic lab work.

EDUCATION

The University of Texas, Austin, TexasBachelors of Arts in English/Spanish with emphasis in Pre-Veterinary MedicineGraduated: May 19, 2010PROFESSIONAL AFFILIATIONSSigma Alpha Pi Professional Fraternity, Charter Chapter – Organization for young professionals that provides motivation, inspiration, and foundational principles to succeed in a business environment.2006 – 2010Animal Trustees of Austin Volunteer – Surgical assistant and recovery technician for discount veterinary clients.