applied listening practice module 2
TRANSCRIPT
© Acorn Christian Foundation 2016
acornwholeness for all
APPLIED LISTENING PRACTICE MODULE 2
Aims
TO DISCOVER MORE ABOUT LISTENING IN
CONTEXT
TO REFLECT ON LISTENING AS A
MINISTRY
TO UNDERSTAND FURTHER NON-VERBAL
COMMUNICATION
TO CONTINUE PRACTISING OUR LISTENING SKILLS
TO CONSIDER THE ACORN CONCEPTUAL
FRAMEWORK
© Acorn Christian Foundation 2016
Where do you listen?
Deflective Listening
Offering practical
help
Making a judgement
Asking questions
Jumping in with reassurance or generalisation
Spiritualising
Giving advice
Telling my own story
Direction of speaker’s thoughts towards main point
Showing you are listening
Listening
without interruption
Asking the three
questions
Reflectingback
the answers
Speaker Main Point
REFLECTIVE LISTENING
The Three Questions
• Out of all you have been saying, what is most important?Reflect back speaker’s reply
• Is there anything you would like to do about it?Reflect back speaker’s reply
• Now we are finishing, can you say how you are feeling?Reflect back speaker’s reply
Good Listening is many layered…
© Acorn Christian Foundation 2016
Now we are finishing, can you
say how you are feeling?
Out of all you have been
saying, what is most
important?
1. Accurate reflection with résumés of content
2. The Summary
3. The Essence Question
Reflect back the answer
Is there anything you would
like to do about it?
4. The Action Question
Reflect back the answer
5. The Feeling Question
Reflect back the answer
THE SIX STAGES OF MIRRORING
6. Closure
© Acorn Christian Foundation 2016
Illustration of MirroringStage 1
The
Waterfall
Stage 2
The
Pool
Stage 3
The
Channel
Stage 4
The Water
Wheel
Stage 5
The Calmer
Waters
Stage 6
The
Rock
Accurate
reflection
with short
résumés
The
Summary
The
Essence
Question
The Action
Question
The Feeling
QuestionClosure
© Acorn Christian Foundation 2016