ANZ Investor Day Auckland, New Zealand AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED

Thursday, 4 June 2015 Retail, Business Banking and Wealth Presentation Fred Ohlsson MANAGING DIRECTOR, RETAIL AND BUSINESS BANKING John Body MANAGING DIRECTOR, WEALTH NZ

To be the best Retail and Business Bank in New Zealand by helping Kiwis achieve more 2 Goals • #1 in Service • #1 in Growth

6 Priorities • Attract, develop and retain NZ’s Best

Bankers • Customers feel valued • Win three key segments • Right place, Right time • Customer insight that delivers value • Simplification

Strategic priorities to deliver Growth and Service

Fred Ohlsson Managing Director Retail & Business Banking

Andrew Webster, David Graham, Charlie Howe, Rodney King GMs – Auckland, Northern, Central, Southern

Andrew MacFarlane Head of Products

Tina Maclean Head of Customer Insight & Analytics

Brendan Thawley Head of Sales & Service Performance

Wayne Percival Head of Specialist Distribution

Campbell Wright GM Contact Centre & Merchant Services

Liz Maguire Head of Digital Channels & Transformation

Hennie Burger Head of Business Risk & Support

2

Retail & Business Banking – performing well

932 968

1H14 1H15

58,711 61,917

1H14 1H15

44,373

49,834

1H14 1H15

343

365

1H14 1H15

1. As at 31 March 2015 Note: All values in NZD ($m), Lending is Net Loans & Advances, Deposits are Customer Deposits 3

+4% +5% +12% +6%

Lending NPAT Deposits Revenue

68%

32%

65%

35%

60%

40%

73%

27%

Business Banking Retail

Lending1 NPAT1 Deposits1 Revenue1

75%

80%

85%

90%

95%

Mar-14 Sep-14 Mar-15

ANZ ASB BNZ Kiwibank Westpac

Retail satisfaction1

(6 month rolling average) Business satisfaction2

(4 quarter rolling average)

75%

80%

85%

90%

95%

Mar-14 Sep-14 Mar-15

Delivering value to customers, progressing towards #1 Service

Delivering growth in ‘Tight five’

Mortgages

• Captured 36% of market growth in Mortgage FUM in 1H15

Credit Cards

• Captured 30% of market growth in Credit Card balances in 1H15

Deposits

• Captured 44% of market growth in Household deposit FUM in 1H15

Life Insurance

• Captured 35% of the banks’ market growth of new life insurance business in 1H15

KiwiSaver

• Captured 30% share of all new KiwiSaver members in 1H15

Products per retail customer

39.1% 37.1% 34.9%

46.7% 47.3% 46.7%

14.2% 15.6% 18.4%

Mar 13 Mar 14 Mar 15

4+ 2-3 1

% of Retail customers

1. Camorra Retail Market Monitor (RMM) 2. TNS Business Finance Monitor

4

Closing our gap to achieve #1 in Service

ANZ MarketANZ Market

Delivering growth

Retail customer acquisition

Mortgage growth1

Mortgage FUM growth Mar 14 to Mar 15

59k 67k

82k

1H13 1H14 1H15

CAGR 18%

2.6k 3.4k 3.5k

1H13 1H14 1H15

CAGR 15%

Business Banking customer acquisition

1. Market growth sourced from RBNZ for both banks and non-banks

Household Deposits growth1

Household Deposits FUM growth Mar 14 to Mar 15

1.3x 1.1x

5

29% 32%

29% 24%

1H13 1H15

ANZ Leading peer bank

Growing in priority segments

27% 28%

19% 20%

1H13 1H15ANZ Leading peer bank

Christchurch Share of new home loan registrations

#1 in Auckland and Christchurch1

Auckland Share of new home loan registrations

1. Core Logic. Leading peer bank Auckland – ASB, Christchurch – Westpac 2. Camorra Retail Market Monitor rolling 12 months share of Main Bank for Migrant (Immigrated within the past 5 years) customers 3. Customer share is defined as businesses with lending or deposits and excludes leasing and trade finance

Small Business customer share3

39% 43%

24% 28%

Mar-13 Mar-15ANZ Leading peer bank

6

Migrants Market Share2

30%

41%

22% 18%

Mar-13 Mar-15ANZ Leading peer bank

Leveraging scale to optimise the business

4.5 5.5

6.3

1H13 1H14 1H15

Optimising channels

Improving revenue per branch1

86% Frontline sales staff with authority to make credit decisions

Increased frontline staff training hours; now on track to world’s best practice of 1 week of learning per annum

100% Mobile Sales force with iPad capability to enable better customer interactions on the go

99% goMoney satisfaction score for April-15 and ranked #1 for 5 months in 1H15

New systems providing staff the ability to better manage and action customer feedback

20% Drop in the average number of problems reported by customers from FY14

Enhancing the customer experience

Increasing sales capability

1. Based on NZ Division 2. McCulley Research Limited (first choice or seriously considered) – Mar 2015

7

Number of Card PINs set digitally by customers within nine months of launch

Sales and service hours freed up for staff through process improvements in 1H15

300k

30k

Simplifying the business

Customers can now roll-over their home loan fixed rates through Internet Banking

NZ$m

Well managed growth

0

50

100

150

200

250

300

00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15

Auckland Rest of NZ

Canterbury

41%

11% 7%

26%

12% 3% Auckland

Wellington

Christchurch

Other North Island

Other South Island

Other

New Zealand house price indices1 ANZ mortgage portfolio well diversified

1. Sourced from REINZ 2. As at March 2015

8

Australia

Mortgage Portfolio Loan to Valuation (LVR)

Australia

New Zealand (Static)

22%

59% 19%

20% 49%

15% 7% 4% 3% 2%

Static Dynamic

Auckland2

37% 38%

16% 18%

24% 30% 14% 9% 9% 5%

FY 2012 FY 2015

90%+

81-90%

71-80%

61-70%

0-60%

Sep-12 Mar-15

Improving Wealth sales via distribution network – Life Insurance

We’re focusing our distribution efforts in channels we own and control…

…resulting in more ANZ customers having a Wealth Solution…

54% 84%

46% 16%

1H10 1H15Proprietary Channels Intermediaries

Sales channel mix for new life insurance business

395k

543k

Mar-13 Mar-15

Number of ANZ customers with a Wealth solution1

9.0% 9.6%

Mar-13 Mar-15

…increasing our market share… …and our customer retention

Life insurance share2 Life insurance lapse rates3

18.3%

15.6%

Mar-13 Mar-15

1. Includes customers with Kiwisaver and ANZ branded Life Insurance only 2. Sourced from Financial Services Council (FSC), In-force Market Share of all providers 3. Rolling 12 months lapse rate for consolidated Life Insurance book

18%

25%

Mar-13 Mar-15

Customer penetration for Wealth products1

9

Total in-force API +63%

Improving Wealth sales via distribution network – Kiwisaver

24.7%

25.8%

26.7%

Mar-13 Mar-14 Mar-15

Kiwisaver members ANZ market share1

Holding 1 in 4 KiwiSaver retirement funds, totalling more than $7b in FUM

Building trust as the largest and most awarded fund manager in New Zealand

1. Sourced from IRD

10

Fund Manager of the Year

KiwiSaver Category

International Equities Category

‘Silver’ rated funds

Platinum rating for KiwiSaver

Annual Reporting of the Year

Investment Statement of the Year

Excellence in communications

Fund Manager of the Year

Fund Manager of the Year Intl Equity

Fund Manager of the Year NZ property

KiwiSaver Manager of the Year

Capturing the largest share of KiwiSaver members

0.0%

10.0%

20.0%

30.0%

40.0%

Apr-14 Jun-14 Aug-14 Oct-14 Dec-14 Feb-15ANZ % of new KiwiSaver membersANZ % of transferred KiwiSaver members

ANZ Share of Kiwisaver members1

Summary

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Clear strategy • A clear strategy that is working for us • Leveraging scale and efficiency • A sizeable opportunity for further growth Delivering to strategy • Strong revenue and NPAT performance • Leading our competitors in both lending and deposits • Growing above market and continuing to extend our lead

Key focus areas that will continue to enable our growth • Service • Priority segments • Simplification

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The material in this presentation is general background information about the Bank’s activities current at the date of the presentation. It is information given in summary form and does not purport to be complete. It is not intended to be relied upon as advice to investors or potential

investors and does not take into account the investment objectives, financial situation or needs of any particular investor. These should be considered, with or without professional advice when

deciding if an investment is appropriate

This presentation may contain forward-looking statements including statements regarding our intent, belief or current expectations with respect to ANZ’s business and operations, market

conditions, results of operations and financial condition, capital adequacy, specific provisions and risk management practices. When used in this presentation, the words “estimate”, “project”,

“intend”, “anticipate”, “believe”, “expect”, “should” and similar expressions, as they relate to ANZ and its management, are intended to identify forward-looking statements. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof. Such statements constitute “forward-looking statements” for the purposes of the United

States Private Securities Litigation Reform Act of 1995. ANZ does not undertake any obligation to publicly release the result of any revisions to these forward-looking statements to reflect events or

circumstances after the date hereof to reflect the occurrence of unanticipated events.

For further information visit

www.anz.com

or contact

Jill Craig Group General Manager Investor Relations

ph: (613) 8654 7749 fax: (613) 8654 9977 e-mail: jill.craig@anz.com