annual report scm university of arkansas

Supply Chain Management Research Center 1

Supply Chain Management Research Center

Annual Report2008 -2009

2 Sam M. Walton College of Business

» Support initiatives to promote student recruitment, retention, and placement opportunities» Support seminars and educational programs relevant to supply chain management» Coordinate and support research relevant to supply chain management

Serving as the gateway to supply chain management resources at the University of Arkansas.

T. Boone Pickens, oil man, billionaire, philanthropist, financier and outspoken advocate for energy independence, spoke to more than 700 students and people from the community at a “town hall” meeting in the Donald W. Reynolds Center for Enterprise Development Auditorium of the University of Arkansas.

MISSION


The Supply Chain Management Research Center has had another busy and productive year. Our Board members and their companies continue to help us grow our business and industry alliances. On-site student tours of companies, national case competitions, career fairs, executives-in-the-classroom, the logistics leadership speaker series, internships, and research projects connect our students to the business world outside the University of Arkansas. Our annual conference, board member symposia and dinners connect our members with industry leaders and students. These many links create special opportunities, such as the unplanned visit this spring by T. Boone Pickens, discussing his campaign for American energy independence. Continued development of our International Logistics Case Competition now includes job interviewing opportunities for students from a dozen universities. Development of the cases used in the competition has created additional opportunities for student research, academic collaborations, and requests to use the cases in an academic environment both domestically and internationally. These opportunities would not be possible without the dedicated support from faculty, staff and the Center board member companies. We wish to thank our supporters in both the academic and business worlds. We encourage your comments and involvement in the Supply Chain Management Research Center for future initiatives and activities.

Sincerely,

Jim CrowellDirector,

Supply Chain Management Research Center

Contents

Supply Chain Conference 5

FedEx Freight Graduate Case Competition 6-7

Student Activities 8-9

Career Fairs 10

Faculty and Staff Profiles 12-13

Faculty Research 14-15

Board Symposia 16

Supply Chain Board Members 17

Executive Board of Directors 18

Executive Committee Members 19

Calendar of events

September 9, 2009Supply Chain Management Research Center Board Dinner

September 10, 2009Supply Chain Management Research Center Fall Board Symposium

September 15, 2009Walton College Fall Career Fair

September 20-23, 2009 Council of Supply Chain Management Professionals Annual Conference in Chicago

October 1, 2009 Center for Retailing Excellence Conference – Today’s Challenges in Retail

October 22-25, 2009Sam M. Walton College of Business International Graduate Logistics Case Competition January 28 – 30, 2010Undergraduate Case Competition and Operation Stimulus Annual conference in Denver, Colorado

February 9, 2010Walton College Spring Career Fair

February 21-24, 2010Retail Industry Leaders Association Logistics (RILA) Conference in Orlando, Florida

March 2, 2010Supply Chain Management Research Center Spring Board Symposium

March 3, 2010Supply Chain Management Research Center Annual Conference


The Supply Chain Management Research Center hosted a one-day conference entitled “The Service vs. Cost Conundrum: Creating Supply Chain Value in a Tough Economic Environment,” on Feb. 24, in conjunction with the Ozark Roundtable of Council of Supply Chain Management Professionals.

The Center’s eighth conference focused on the integration of business processes within a company and between companies while constantly striving to improve customer service levels and reduce costs. The current economic conditions only magnify the importance of identifying and correctly evaluating strategic supply chain options. The conference gave insight and practical guidance from leading supply chain industry professionals and academia, looking well beyond just the fundamentals of surviving a down cycle economy.

Presentations included:Washington Insights, Perspectives & the Economic ClimateJanet Kavinoky, director of transportation infrastructure, congressional and public affairs for the U.S. Chamber of Commerce, Washington, D.C.

2008 University of Arkansas Graduate Case TeamJosh Richardson, Nhan Nguyen, Michael Rateliff, JyoVenkatachala and Helen Gunsaulis

Delivering the Customer Promise Johnnie Dobbs, executive vice president logistics & supply chain, Wal-Mart Stores, Inc. Green is Lean Rod Franklin, vice president, product development/contract logistics, Kuehne + Nagel

Cost to Serve Panel Moderator: John Ozment, professor, Walton CollegeÈ Pat Reed, executive vice president and chief operating officer, FedEx FreightÈ Wes Kemp, president and chief operating officer, ABF Freight System, Inc.È Gary Whicker, senior vice president engineering services, J.B. Hunt Transport Services, Inc.

Consumer Product Goods Company Panel Moderator: Matthew Lindsey, director customer service, UnileverÈ Lisa Lowie, director of customer service & logistics, Procter & GambleÈ Mike Liebherr, vice president transportation, ConAgra Foods, Inc.È Andres Lopez, global director of customer logistics, Johnson & Johnson

The Service vs. Cost Conundrum: Creating Supply Chain Value in a Tough

Economic Environment


2008 FedEx Freight International Graduate Logistics Case Competition

University of Arkansas Team Finishes Third in FedEx Freight International Logistics Competition.

Top logistics students from the United States and Europe traveled to Fayetteville to compete in the annual FedEx Freight International Graduate Logistics Case Competition, Nov. 11-15.

Teams from Brigham Young University, Darmstadt University of Technology and the University of Arkansas captured the top three places respectively. The competition was sponsored in alliance with FedEx Freight and a host of corporate sponsors. The top three finalist, announced at an awards banquet on Nov. 15, were awarded $3,000, $2,000 and $1,000, respectively.

“We are honored to bring together graduate logistics students from 12 major universities,” said Jim Crowell, director of the Supply Chain Management Research Center. “The case gave them firsthand experience in thinking on their feet and solving a real logistics problem. They had a chance to compete for prizes and prestige network with peers and industry professionals. This year we included a first-time-ever recruiting element for participating students and corporate sponsors.”

Each team competed as a “supply chain business consultant” presenting to a major company’s executive team. The case was about the competitive challenges facing the fourth-largest manufacturer of ready-to-eat breakfast cereals. Competing teams worked under pressure to solve logistic problems which included shrinking market share, rising costs of raw materials and package price points favored by customers. Other issues included understanding, economic order quantity, optimal case-pack sizes and efficient truckload loading. Along with these technical problems were the personnel issues of how to form the management team to solve the challenges. Student teams presented their solutions in a preliminary round to elite panels of judges from major companies with supply chain management operations. Three teams competed as finalists before a second group of judges in the championship round.

“At FedEx Freight, we are committed to adding value to our customers’ supply chains. We are proud to once again sponsor this important supply-chain competition,” said Pat Reed, executive vice president and chief operating officer. “Throughout the world, ever-increasing supply-chain efficiencies are made possible by dedicated and talented logistics professionals, and we’re confident that many of tomorrow’s transportation experts participated this weekend.”

Students from the winning teams include:

» Brigham Young University: Fernando Araujo, Stephen Jones, Brandon Robinson, A Young Kim, Bryce LaPierre and David Minaker with faculty representative Stan Fawcett.

» Darmstadt University of Technology: Christian Boettcher, Andreas Deppert, Nicolas Justus, Anja Thuma and Christian Weller with faculty representatives Holger Koehler and Hans-Christian Pfohl.

» University of Arkansas, Walton College MBA team: Helen Gunsaulis, Nhan Nguyen, Michael Rateliff, Josh Richardson and Jyo Venkatachala with faculty representative Chris Hofer.

Other participating universities included the University of Maryland, University of Minnesota, University of Wisconsin-Madison, Michigan State University, The Ohio State University, Pennsylvania State University, Iowa State University, Texas Christian University and Chalmers University of Technology of Gothenburg, Sweden.

The primary sponsor was FedEx Freight. The platinum sponsor was ABF Freight System Inc. Gold sponsors included: General Mills, Hilti, Unilever, and Wal-Mart Stores Inc. Silver sponsors included the Center for Retailing Excellence, E. & J. Gallo Winery, J.B. Hunt Transport Services Inc., Nestlé USA, Procter & Gamble and Transplace. The Bronze sponsor was CHAINalytics. Patron sponsors are the CSCMP Ozark Roundtable and Tyson Foods Inc.


1st place team

2nd place team

3rd place team


2008 Doctoral Dissertation Award

The Supply Chain Management Research Center awarded the 2008 Doctoral Dissertation Award to Matthew Douglas, a Ph.D. student in Marketing and Logistics at the University of North Texas. He has a minor in Operations Management.

“This award, which includes $5,000, recognizes hard work and dedication,” said Jim Crowell, Center director. “The purpose of the award is to encourage and reward individuals who are pursuing a doctoral degree in supply chain management.”

Douglas’ dissertation, “Commercial Motor Vehicle Driver Safety: An Application of Ethics Theory,” focuses on ethical decision-making theory and provides a foundation by which researchers can investigate the decision-making processes of truck drivers.

The evaluation process for the Doctoral Dissertation Proposal Award consists of 15 to 20 faculty reviewers from 12 different universities. The evaluation criteria include: contribution to supply chain management, likelihood of completing dissertation, theoretical basis for research, and appropriateness of research design. Past recipients include doctoral candidates from schools such as the University of Tennessee and Ohio State.

Douglas receives a $5,000 monetary grant in two equal installments. The first installment is paid upon receipt of his final research proposal approved by his dissertation committee. The second installment will be made when Douglas’ completed, bound dissertation has been approved by his dissertation committee.

“Receiving this award represents the degree to which leading supply chain management academics felt Matt’s dissertation was going to contribute to supply chain management,” added Crowell.

2009 Operation Stimulus Undergraduate Case Team

The Supply Chain Management Research Center sponsored an undergraduate logistics team for the 2009 Operation Stimulus undergraduate case competition and conference held in Denver, Colo. on January 22-25. This year’s senior team members include: Summer Johnson (captain), Brad Booth, Marcin Mularski and Maria Torres. Ashleigh Toatley was the junior team member and will be the 2010 team captain. The 2009 competition features 14 teams from several universities, including Michigan State and Ohio State.

Center presents 2008 Wind Turbine Case at the CSCMP Academic Meeting

“The World in Motion Wind Turbine Company Case” — developed for the February 2008 FedEx Freight International Graduate Logistics Case Competition by Terry Tremwel, Center research

director; Dan Lynch, assistant professor at Michigan State University; and Jim Crowell, director — was presented at the annual Educators Conference of the Council of Supply Chain Management Professionals. The Educators Conference is the premier gathering of supply chain university faculty. The case involves strategies for a small upstart wind turbine manufacturing company trying to attract global suppliers in a tight market dominated by much bigger competitors. Tremwel, the case’s primary author, was invited to present.

Matthew Douglas (center) pictured with advisors (l.-R) Terry Pohlen and Steven Swartz, all of University of North Texas

Faculty sponsors Jim Crowell and John Ozment with the Walton College team (l.-r.): Ashleigh Toatley, Brad Booth, Marcin Mularski, Maria Torres and Summer Johnson


Student Organizations Transportation and Logistics Association

The Transportation and Logistics Association broadened its awareness around campus and hosted several events, including the Annual Beer Games and two panels of professionals. The annual Beer Game logistics exercise was held August 26, 2008 in the Reynolds’ Center and was a huge success. The panel of experts, on September 17, was comprised of representatives from Transplace, Kimberly-Clark, J.B. Hunt and NestlŽ Purina. The second panel held February 2, 2009, included executives from Revlon, Transplace and J.B. Hunt.

Summer Research GrantsThe Supply Chain Management Research Center, Information Technology Research Institute, the Center for Retailing Excellence and the Garrison Financial Institute jointly sponsored summer research for three Walton College faculty members. The faculty members who received summer funding B. Charlene Henderson, Alexey Malakhov and Chris Rosen.

Women in Logistics

The membership in Women in Logistics exploded in the 2008-2009 academic year. Executive participation grew, and student participation tripled. The group had two successful networking events at Powerhouse Grill on September 9 and February 11 with executives from numerous companies such as Wal-Mart, General Mills, FedEx, Nestlé Purina, BNSF Logistics and Unilever. Women in Logistics also partnered with the Career Development Center to host resume workshops in February and September.

Both student groups also participated in the annual Business Bash and Razor-Bash held at the University of Arkansas. Co-sponsored events included a Wal-Mart distribution center tour on April 7.

For more information on these groups:http://scmr.uark.edu/ and visit the new Facebook groups


Career FairsThe Walton College Fall and Spring Career Fairs continue to grow — setting record-breaking student attendance at both events. More than 650 students attended the 2008 fall fair and more than 600 attended the 2009 spring fair.

As a benefit of membership, Supply Chain Management Research Center Board members participate in the business fairs at no charge. The Business Career Fair is sponsored by a partnership between the Walton College Career Development Center, Information Technology Research Institute, Supply Chain Management Research Center and Center for Retailing Excellence.

Fall 2008

Spring 2009


T. Boone Pickens, oil man, billionaire, philanthropist, financier and outspoken advocate for America’s energy independence, held a “town hall” meeting in the Donald W. Reynolds Center for Enterprise Development auditorium on the University of Arkansas campus on April 6. Pickens, who has become widely known for his “white board” presentations on the national energy crisis, answered questions from the audience during the session. Denise Bode, president of the American Wind Energy Association and partner in Pickens’ energy campaign presented statistical information supporting Pickens’ goal for energy independence.

The event was sponsored by the Walton College and J.B. Hunt Transport Services Inc., in conjunction with the Supply Chain Management Research Center and the Applied Sustainability Center.

More than 600 people attended the town hall meeting. A rebroadcast of the event is available at scmr.uark.edu. Learn more about the Pickens Plan at Pickensplan.com.

T. Boone Pickens to Bring Energy Independence Message to University of Arkansas


Don BlandSenior Managing Director of OutreachSpecialities: Retail Management | International Business | Professional Business Presentations

Don BechtelExecutive-in-ResidenceSpecialities: Supply Chain Strategy | Transportation and Warehousing | Integrated Business Planning

Jim CrowellDirector, Supply Chain Management CenterSpecialities: Logistics Planning | Procurement | Transportation and Warehousing

Cuneyt ErogluAssistant Professor of Marketing and LogisticsSpecialities: Judgement Forecasting | Quantitative Models In Logistics

Adrianna Rossiter HoferVisiting Assistant Professor of Marketing and LogisticsSpecialities: Supply Chain Relationships | Logistics Outsourcing

Christian HoferAssistant Professor of Marketing and LogisticsSpecialities: Empirical Supply Chain and Inventory Research | Transportation Economics

Thomas D. JensenChair and Professor of Marketing and Logistics Wal-Mart Lecturer in RetailingSpecialities: Retail Marketing | Retail Consumer Behavior

John OzmentProfessor of Marketing and Logistics, Oren Harris Chair in TransportationSpecialities: Behaviors of costs and revenues in response to changes in service levels provided by shippers and carriers | Relationships between corporate culture, business strategy, and firm performance in transportation and logistics settings

Monica Alexander SprankellProgram Coordinator, Supply Chain Management Research CenterProfessional Organization Membership: Women in Logistics

Terry TremwelResearch Director, Supply Chain Management Research CenterSpecialities: Business and Environmental Sustainability | Closed-loop Logistics | Balanced Scorecard

Matthew WallerProfessor of Marketing and Logistics, Garrison Endowed Chair in Supply Chain ManagementSpecialities: Logistics Modeling | Supply Chain Management

Faculty and Staff Profiles Afflilated Faculty Profiles


John A. Aloysius Associate Professor, Information SystemsResearch Interests: Behavioral Decision Making | Behavioral Economics | Behavioral Operations Management

Vikas AnandAssociate Professor, ManagementResearch Interest:Business Ethics | Organizational Knowledge |Globalization of Business Practices

Cary A. DeckAssociate Professor, EconomicsResearch Interests: Business Ethics | Behavioral Economics | Behavioral Operations Management

John DeleryProfessor, Raymond F. Orr Chair in ManagementResearch Interests: Strategic Management of Human Resources | Structure of HRM Systems | High Performance/ High Commitment Work Systems | Employee Selection Systems

Nina GuptaProfessor, John H. Tyson Chair in ManagementResearch Interests: Reward and Compensation Systems | Dysfunctional Employee Behaviors | Effective Implementation of Quality and Other Initiatives

Jon JohnsonExecutive Director, Applied Sustainability CenterProfessor of ManagementResearch Interests: Corporate Governance | Social Networks within and between Organizations

Scott O’Leary-KellyBusiness Core Curriculum DirectorResearch Interests: Manufacturing- Marketing/Sales decision optimization | Manufacturing related strategic issues | Manufacturing flexibility issues | Supply Chain Management

Vernon J. RichardsonProfessorS. Robson Walton Chair in Accounting, Accounting Department ChairResearch Interests: Information Technology and the Capital Markets | Business Value of Information Technology | Internet Financial Reporting

Ronn J. SmithAssistant Professor of Marketing and LogisticsResearch Interests: The Impact of Sustainability Related Messages on Consumer Perception and Behavior | Consumer Perception of RFID Technology in a Retail Environment

Faculty and Staff Profiles Afflilated Faculty Profiles


Articles Under Review

“Instructional Training for Supply Chain Inventory Replenishment: The Debiasing Effect of Declarative Knowledge.” Travis Tokar (Ohio State), John A. Aloysius (University of Arkansas) and Matthew Waller (University of Arkansas). Production and Operations Management.

“How Does Belly Cargo Affect Passenger Fares? Evidence From The U.S. Domestic Airline Industry.” Christian Hofer (University of Arkansas) and Cuneyt Eroglu (University of Arkansas), Transportation Research Part E.

“Incorporating Retail Echelon Inventory Position in the DC Order Forecast: An Optimal Policy.” Brent Williams (Texas Christian University) and Mathew Waller (University of Arkansas). Operations Research Letters.

“Consumer Driven Retail Operations: Testing The Moderating Effect Of Consumer Demand On Shelf Space And Case Pack Quantity.” Cuneyt Eroglu (University of Arkansas), Brent Williams (Texas Christian University) and Matthew Waller (University of Arkansas), Journal of Retailing.

“A Note on Estimating the Number of Units that Exceed Shelf Capacity in a Retail Store.” Matthew Waller (University of Arkansas), Cuneyt Eroglu (University of Arkansas) and Brent Williams (Texas Christian University). Production and Operations Management.

“Price Bundling in Competitive Retail Markets.” John A. Aloysius (University of Arkansas). Journal of Business Research.

“Factors that Influence the Implementation of RFID Programs.” Jennifer L. Fries (Georgia State University), Anna M. Turri (University of Arkansas), Daniel C. Bello (Georgia State University) and Ronn J. Smith (University of Arkansas). Journal of Business and Industrial Marketing. (Revise and Resubmit)

“The Alternating Bid All-Pay Auction: A Model of Rational Cost Escalation.” John A. Aloysius (University of Arkansas), C. Monica Capra (Washington & Lee University), Louis W. Glorfeld (University of Arkansas) and llyas M. Iyoob (University of Texas-Austin). Reference # ITRC-WP026-0802, Date: 8/1/2002. (th ed.): Theory and Decision.

“Moving Beyond Replication: Toward a Typology of Knowledge Transfer Modes.” Rajiv Nag (University of Arkansas) and Ru-Shiun Liou (University of Arkansas)Academy of Management Conference.

“Stresses, Swaps, and Skill: The Psychological Dynamics of Employee Reactions to Office Politics.” Christopher Rosen (University of Arkansas) and Paul E. Levy (The University of Akron). Organizational Behavior and Human Decision Processes.

Refereed Journal Articles

“Biases in Judgmental Adjustments of Statistical Forecasts: The Role of Individual Differences.” Cuneyt Eroglu (University of Arkansas) and Keely L. Croxton (Ohio State). International Journal of Forecasting. (Forthcoming)

“Assessing Consumer Attitudes Toward Off-Site Customer Service Contact Methods.” Cuneyt Eroglu (University of Arkansas) and Ronn J. Smith (University of Arkansas). International Journal of Logistics Management, 20(2).

“Case Pack Quantity’s Effect on Retail Market Share: An Examination of the Backroom Logistics Effect and the Fill Rate Effect.” Mathew Waller (University of Arkansas), Andrea Tangari (University of Arkansas), Brent Williams (Texas Christian University). International Journal of Physical Distribution and Logistic Management, 38(6), 436-451.

“Creating Order Forecasts: POS and Order History?.” Brent Williams (Texas Christian University) and Matthew Waller (University of Arkansas). Journal of Business Logistics. (Accepted)

“Controlling for Logistics Complexity: Scale Development and Validation.” Adriana R. Hofer (University of Arkansas) and August M. Knemeyer (Ohio State). International Journal of Logistics Management. (Forthcoming)

“Enhancing Relationships within Groups: The Impact of Role Perceptions within Logistics Teams.” Terry Esper (University of Tennessee), Brian Fugate (Colorado State University) and Molly Rapert (University of Arkansas), (2008). Journal of Relationship Marketing, 7(2), 121-150.

“Antecedents and Dimensions of Partnering Behavior in Logistics Outsourcing Relationships.” Adriana R. Hofer (University of Arkansas), August M. Knmeyer (Ohio State) and Martin E. Dresner (University of Maryland). Journal of Business Logistics. (Forthcoming)

Faculty Research

The Supply Chain Management Research Center supports research on a variety of supply chain management topics. The research is important for faculty and students in advancing their educational experiences and scholarship opportunities. Research plays a vital role in member companies by helping advance efficiencies, cost savings, and knowledge enrichment in supply chain activities. The Center welcomes suggestions for research projects.


“Research on Personnel Issues Published in Leading Logistics Journals: What We Know and Don’t Know.” Scott B. Keller (University of West Florida) and John Ozment (University of Arkansas). International Journal of Logistics Management, Vol. 20, No. 2 (2009) (forthcoming).

“A Step Toward Defining a Customer-Centric Taxonomy for Managing Logistics Personnel.” Scott B. Keller (University of West Florida), M. Douglas Voss (University of Central Arkansas) and John Ozment (University of Arkansas). Journal of Business Logistics, (forthcoming).

“Impacts of the September 11th Security Fee and Passenger Wait Time on Traffic Diversion and Highway Fatalities.” Adriana R. Hofer (University of Arkansas) and Martin E. Dresner (University of Maryland). Journal of Air Transport Management, 10, 225-230.

“Financial Distress and Service Levels: An Analysis of the U.S. Airline Industry.” Dina Ribbink (University of Maryland), Christian Hofer (University of Arkansas) and Martin E. Dresner (University of Maryland). Journal of the Transportation Research Forum. (Accepted)

“The Environmental Effects of Airline Carbon Emissions Taxation in the U.S.” Christian Hofer (University of Arkansas), Martin Dresner (University of Maryland) and Robert Windle (University of Maryland). Transportation Research: Part D. (Accepted)

“A Study of the Long Term Economic Impact of Rail Line Abandonment.” John Ozment (University of Arkansas) and H. Barry Spraggins (University of Nevada), (2008). Journal of the Academy of Business and Economics, 8(4), 57-70.

“Measuring the Impact of RFID on Out-of-Stocks at Wal-Mart”.Bill C. Hardgrave (University of Arkansas), Simon Langford (Walmart), Matthew Waller, (University of Arkansas) and Robert Miller, (Ashland University) MIS Quarterly Executive, 7(4), 181-192.

“Does RFID Improve Inventory Accuracy? A Preliminary Analysis.” Bill C. Hardgrave (University of Arkansas), John A. Aloysius (University of Arkansas) and Sandeep Goyal (University of Arkansas). International Journal of RF Technologies, 1 (1), March 2009, 44-56.

“Improving the Retail Supply Chain with RFID: Reducing Out of Stocks.” Bill C. Hardgrave (University of Arkansas), Simon Langford (Walmart), Matthew Waller (University of Arkansas) and Robert E. Miller (Ashland University). MIS Quarterly Executive, 7 (4), December 2008, 113-124.

“A Methodological Approach to the Development of RFID Supply Chain Project.” Eleonora Bottani (University of Parma), Bill C. Hardgrave (University of Arkansas) and Andrea Volpi (ID-Solutions). International Journal of RF Technologies: Research and Applications, 1( 2), June 2009, 131-150.

“RFID in Transportation and Logistics.” Bill C. Hardgrave (University of Arkansas). McGraw-Hill Yearbook of Science & Technology, 2009, 17-19.

“Arbitration and Bargaining Across the Pacific.” Cary Deck (University of Arkansas) and Amy Farmer (University of Arkansas). Southern Economic Journal. (Accepted)

“The World-Trade Web: Topological Properties, Dynamics and Evolution. “ Javier Reyes (University of Arkansas), Giorgio Fagiolo (Sant’Anna School of Advanced Studies) and Stefano Schiavo (University of Trento). Physical Review E. (Forthcoming).

“The Evolution of Corporate Governance and Firm Performance in Transition Economies: The Case of Sellier and Bellot in the Czech Republic.” Thomas Jandik (University of Arkansas) and Craig Rennie (University of Arkansas). European Financial Management, 14(4, September 2008), 747-791.

Conference Proceedings

“An Analysis of Non-GAAP Financial Performance Operations Cost Measures in the Airline Industry” (th ed.) Don Finn (University of Arkansas), Charlene Henderson (University of Arkansas) and Genevieve L. Scalan (University of Arkansas). American Accounting Association (August 2009).

Other Intellectual Contributions

“How to Make ‘Made in China’ Less Alarming’.” James Rice (Tyson Foods) and Matthew Waller (University of Arkansas) (2008). (th ed.): The Financial Times.

“Playing Chicken with Trade.” James Rice (Tyson Foods) and Matthew Waller (University of Arkansas) (2008). (th ed.): The Wall Street Journal-Asia.

“RFID in the Retail Supply Chain: Issues and Opportunities.” Bill C. Hardgrave (University of Arkansas) and Robert E. Miller (Ashland University). (2008). (th ed.): RFID Technologies and Applications, 2008, 113-120.

“Hurry up or slow down? The effects of decision making speed and group characteristics on decision quality.” Sven Kepes (University of Arkansas) and Anne M. O’Leary-Kelly (University of Arkansas). Organization Science. (Working Paper).

“Where are the University Logistics Programs?”John Ozment (University of Arkansas). Transport Topics, January 5, 2009, p. 5.

Research in Progress

“The Role of Personality and Locus of Control in Judgmental Adjustments of Statistical Forecasts.” Cuneyt Eroglu (University of Arkansas) and Dayton M. Lambert (University of Tennessee).


Fall 2008 Board Symposium

The 2008 Fall Symposium, “Sustainability, Global Network Design, Order Forecasting & Customer Service Level,” featured a host of practitioner and academic speakers. The day began with a global economic update by Javier Reyes, Walton College assistant professor of economics. Mike Kilgore, president and CEO of CHAINalytics, led a session on the ever challenging topic of “Rising Fuel Prices Impact Supply Chain Design.” “Taking Cost out of a Transportation Network” was the focus of a presentation by Chris Sultemeier, senior vice president of transportation at Wal-Mart Stores Inc. Steve Vail, senior business consultant for Infor, presented “Network Optimization & Carbon Measurement Tools and Student Involvement Initiatives,” which explored how to involve students with both traditional network optimization and the coming carbon measurement challenges. Jack Parker, FedEx Freight, provided an update of the 2008 International Graduate Case Competition and new recruiting element. Brent Williams, assistant professor, TCU, and Walton College PhD graduate presented “Order Forecasting: DC Order History or POS data and Multivariate Modeling and The Effects of Forecaster Characteristics on Forecast Quality.” John Ozment, Walton College professor, and Ahren Johnston, PhD marketing and logistics student, presented “100 Percent on Time Service at Any Cost?” The day concluded with “Future Trends and Research Interests in Your Supply Chain,” facilitated by Phil Roe, the supply chain executive-in-residence.

Spring 2009 Board Symposium

The 2009 Spring Symposium featured speakers with a broad base of knowledge. The half-day meeting began with a brief Center update from Jim Crowell and a Walton College Strategic Planning Update and CIBER (Center for International Business and Economic Research) application information from Bill Curington, senior associate dean of academics and research. A student leader update followed with Brad Booth and Heather Boydston’s information on student organizations. The 2009 Denver Operation Stimulus Undergraduate Case team shared their experiences. Team members included Brad Booth, Summer Johnson, Maria Torres, Marcin Mularski and Ashleigh Toatley. John Ozment, professor, followed with an academic supply chain update. The afternoon continued with the “Economic Outlook, Energy and Infrastructure Update from Washington” with Janet Kavinoky, director of transportation infrastructure congressional and public affairs for the U.S. Chamber of Commerce in Washington D.C. Dan Lynch, professor, Michigan State University, finished the day with his presentation, “Global Supply Chain Relationship Management: Success or Failure.”


Roy SlagleSenior Vice President Sales and MarketingABF Freight System, Inc.

Wes KempPresident and COOABF Freight System, Inc.

Todd OlsenAssistant Vice President, Market DevelopmentBNSF Railway

Shannon BoydDirector, MarketingBNSF Logistics

Joella Hughes LucasCustomer Logistics ManagerCampbell Soup Company

Michele PolancoDirector of Supply Chain IntegrationCampbell Soup Company

Bill WilliamsonDirector New Business Development; Wal-Mart Sam’s Team LeaderCHEP

Eduardo VinagreNational Account Manager, Wal-MartCHEP

Deverl MaserangVice President, NA Product Supply and Logistics Chiquita Fresh North America LLC

Ashley TaylorDirector of Sales Chiquita/Fresh Express

R. Michael ReddSupply Chain Team LeaderThe Clorox Sales Company

Bill LynchVice President, Planning and LogisticsThe Clorox Company

Tom ZondlakCustomer Alliance ManagerColgate-Palmolive

Gus JohnsonDirector of Customer Alliance - Colgate, USColgate-Palmolive

Karen WallerDirector Transportation OperationsConAgra Foods, Inc.

Jason JenkinsDirector Customer Supply ChainConAgra Foods, Inc.

Ulli ThierschVice President, Supply Chain LogisticsE. & J. Gallo Winery

Ernie ChachereVice President Supply ChainE. & J. Gallo Winery

Joseph M. HunterDirector, Sourcing – CorporateEntergy Services, Inc.

Asbury GaultDirector Supply Chain OperationsEntergy Services, Inc.

Hugh ThomasManaging Director Customized SolutionsFedEx Freight

Guy LordManaging Director – Strategic Planning and AnalysisFedEx Freight

Dave MabonCCOGENCO

Stephen Fraser President and CEO GENCO Reverse Logistics Businesses

Kevin SchoenVice President, Logistics and Customer Supply ChainGeneral Mills

Kelly BoyleDirector Customer Supply Chain InitiativesGeneral Mills

Gary WhickerSenior Vice President Engineering ServicesJ.B. Hunt Transport Services, Inc.

Spencer FrazierVice President Sales and Walmart ServicesJ.B. Hunt Transport Services, Inc.

Kyle KaiserVice President Supply Chain ManagementJarden Consumer Solutions

Jennifer NelsonDirector, Customer SatisfactionJarden Consumer Solutions

Anne HelmstetterRegional Director of Customer LogisticsJohnson & Johnson

Andres LopezGlobal Director of Customer LogisticsJohnson & Johnson Sales and Logistics Company, LLC

Aaron VollrathAssociate Director - Wal-Mart Customer OperationsThe Kellogg Company

Tom TaylorDirector Customer Supply Chain InnovationThe Kellogg Company

Ken BoydDirector, Global Supply Chain DevelopmentKimberly-Clark

Mark JamisonVice President SourcingKimberly-Clark

Greg BrewerDirector of Supply ChainNestlé Purina PetCare

Bill ShotwellDirector, Wal-Mart Global Supply ChainNestlé USA

Claudia MiquelonAssociate Director, Customer LogisticsProcter & Gamble

Lisa LowieDirector Customer Service/LogisticsProcter & Gamble

Bryant HarrisDivisional Inventory DirectorSam’s Club

Matthew E. MennerSenior Vice President, Sales and AlliancesTransplace

Chad PalmerVice President, Lean Six Sigma and On-BoardingTransplace

Tim McGovernVice President DistributionTyson Foods, Inc.

Hal CarperGroup Vice President for R&D, Logistics and Technical ServicesTyson Foods, Inc.

Matthew LindseyDirector, Customer ServiceUnilever

Mary Lane-TaylorDirector LogisticsUnilever

Tom BurgmeierSenior Director, Logistics Strategy and PlanningWal-Mart Stores, Inc.

Joel MarpeVice President Logistics AdministrationWal-Mart Stores, Inc.

Don BoyajianVice-President of DistributionWalgreens Co.

Sheila BentonSenior Director, Order and Data ManagementWyeth Consumer Healthcare

Reg YarbroughAVP, US MarketingWyeth Consumer Healthcare

Supply Chain Board Members


Executive Board of Directors Supply Chain Management Research Center Board Member Companies

Sheila BentonSenior Director, Order & Data ManagementWyeth Consumer Healthcare

Ken BoydDirector, Global Supply Chain DevelopmentKimberly-Clark

Kelly BoyleDirector, Customer Supply Chain InitiativesGeneral Mills

Tom BurgmeierSenior Director, Logistics Strategy and PlanningWal-Mart Stores, Inc.

Wes KempPresident and COOABF Freight System, Inc.

Matthew LindseyDirector, Customer ServiceUnilever

Guy LordManaging Director – Strategic Planning and AnalysisFedEx Freight

Bill ShotwellDirector, Wal-Mart Global Supply ChainNestlé USA

Gary WhickerSenior Vice President Engineering ServicesJ.B. Hunt Transport Services, Inc.

Member Spotlight

Fred Berkheimer joined the Unilever team in 1980 rising to the position of Vice President of Logistics in his 29 years with the company. He showed great leadership for Unilever and the Supply Chain Center. Berkheimer is a recognized name to many in the supply chain profession. He was named as one of the Top 25 Most Influential Supply Chain

Executives by Supply Chain Technology News and one of the Top 25 Most Influential Executives by Consumer Goods Technology.

With Berkheimer as the driving force, Unilever became one of the first 10 companies to join the Center. During his tenure Berkheimer helped mold the Center mission, membership, growth and activities. As the Center grew, Berkheimer served on the Executive Committee helping formulate its strategic direction and personally helped recruit new members, as well as setting conference and research topics. He often served as a keynote speaker or panel speaker at these conferences. It was not uncommon to find Berkheimer mentoring a student or personally providing recommendations to their future employers. Berkheimer announced his retirement earlier this year, but even now one of the summer student researchers is working on a project inspired by his insights.

Berkheimer and his wife now call Pinehurst, N.C. home. As to the next chapter in his life, Berkheimer says, “I don’t’ know, yet; let’s wait and see.”


Executive Board of Directors Supply Chain Management Research Center Board Member Companies


Supply Chain Management Research CenterSCMRC-WCOB-WJWH 538University of ArkansasFayetteville, Arkansas 72701479.575.7334scmr.uark.edu

Produced by the Office of External Relations, August 2009

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