60 Gore Street, Cambridge, MA 02141 • Tel: 617-876-5376 • Fax: 617-876-6663 • Email: cdscinfo@communitydispute.org • www.communitydispute.org

~Fiscal Year 2018~ANNUAL REPORT

~ 2017 Bash Peacemaker Awards ~~ Habitat for Humanity ~ ~ MIT REFS (Resource for Easing Friction & Stress) ~

~ Barry Sloane, President of Century Bank ~~ Arlington Health & Human Services ~

~ Fall 2017 Basic Mediation Training ~ ~ Spring 2018 Basic Mediation Training ~

~ Cambridge Human Rights Commission & Boston Fair Housing Commission ~ ~ Nelson Lindsay Fellows U.S. District Court ~

~ Cambridge Affordable Housing Fair ~

~ Pine Manor College Student Leaders ~ ~ Roxbury Youthworks ~~ Teen Parent Summit ~

Mediate It!

OUR MISSIONEstablished in 1979, the Community Dispute Settlement Center (CDSC) is a private, not-for-profit mediation and training center dedicated to providing an alternative and affordable forum for resolving conflict.

CDSC promotes better ways to understand and deal with conflict through skilled teams of pro bono mediators, training programs in mediation and conflict management, and broad community outreach.

We are committed to making our services accessible to underserved populations and to addressing emerging community needs.

CONSUMERS/SMALL CLAIMSèMediate on-site in any of three District Courts: Cambridge, Waltham & Woburn.

NEIGHBORS

ELDERCARE

WORKPLACE

èUnaddressed conflict

can impede productivity.

Come talk it out.

LGBTQ

PARENTS/TEENS

FAMILY: DIVORCE/SEPARATIONèParent Mediation Program: 4 hours FREE mediation for eligible couples.

LANDLORD/TENANTèMediation canprevent eviction and the crisis of homelessness.

Got Conflict?SM

60 Gore Street, Cambridge, MA 02140 • Tel. 617-876-5376 • www.communitydispute.org • cdscinfo@communitydispute.org

TRAININGMEDIATION FACILITATION

OUR SERVICES

COMMUNITYFamily– Divorce/Separation– Parents/Teens– Elders– LGBTQNeighborhoodHousingWorkplace OrganizationsCommunity Partners• Police• Legal Services• Social Services

COURTDistrictProbate & FamilyJuvenileSuperiorLand

YOUTH– Schools– Communities

MEDIATIONBasicAdvancedSpecialized, e.g.– Divorce– Elders– Landlord/Tenant

PRACTICUMSupervised Mediation for New Mediators– Observe actual mediations– Co-mediate with experienced mediators– Receive feedback

CONFLICT SKILLS WORKSHOPS– Staff/Managers in Human Services Organizations– College Resident Advisors (RA’s)– Professional Groups: HR, Eldercare, Legal, Educators– Youth: Leaders and Advocates– Municipal/Public Entities/Law Enforcement

FOR GROUPS– Non-profit boards– Workplace teams– Housing communities– Social change activists– Municipal agencies– Schools & Colleges

Judy AbramsChris AffleckAntonio Castro ArrandaMaria-Paz AveryMark BamfordChandra BanksBarbara BeardsleePatricia BernsteinBrian BlanckeMonique BleriotChris Karam BrodieMelissa BrodrickHalee BurgJeanne ClearyLynn CooperJanice DurhamLydia EdwardsTalia EngelhartDebra FiliurinJeffrey FinkCathleen Finn

Ruth FreedmanKimberly FrizziGary Gill-AusternFrederick GolderDeborah HellerJosh HochJane C. HoffmannMaria JosephArline KardasisRoberta KosbergAudrey J. LeeJo-Ann LeinwandRuven LiebhaberSteve Lilly-WeberJohn MaionaHarry ManasewichMiriam MandellAmy Cashore MarianiThomas MartonMindy MilbergSteve Morr-Wineman

Amy NeeShippen PageCynthia PasciutoPaul PedullaNaomi RazsoAna Carolina RiellaRichard ReillyCynthia RungeRoberta SchnoorSteven SeecheSusan SloaneRobert SmithAnn SullivanEllen SullivanMark A. SullivanGillien ToddRobert TuchmannRobert TuckerKim WhelanFran WhymanPatricia Zonnenberg

Jack Esher, PresidentAttorney & Mediator, MWI/CBInsolvency LLC

Michael Massicotte, TreasurerFinance and Administration ProfessionalNew Entry Sustainable Farming/Tufts University

Cathy Mondell, ClerkAttorney & Mediator, Mondell Dispute Resolution

Karen BarattaUS Department of Health and Human ServicesMediator

Alaine BehlerGlobal Marketing Manager

Bill Boris-SchacterTonic Consulting Group

Steven SeecheCDSC Pro Bono MediatorMediators Beyond Borders Board Chair

Ellen WaldorfAttorney & MediatoreWaldorf Mediation

BOARD OF DIRECTORS

ADVISORY BOARD

Why CDSC Matters: Leading a Conflict Revolution.

1,545 people benefited from CDSC’s peacemaking activities.

MEDIATION SERVICES: 648 people served.392 referrals screened and 256 disputes mediated. CDSC measures success by progress toward resolution: 60% were resolved by mutual agree-ment, and the other 40% met face to face and heard each other’s points of view; many gained new understanding and/or narrowed their issues.CDSC runs on volunteer power. Our ability to leverage significant people resources makes CDSC both a cost-effective investment and an affordable low-cost option.62 Pro Bono Mediators donated 1,089 hours.6th Annual Mimi Grosser Volunteer Recognition Award went to Barbara Beardslee, Gary Gill-Austern, and Jane Hoffmann for outstanding service.

TRAINING SERVICES: 897 people served.• 469 people participated in Conflict Skills Workshops, increasing their

confidence and competence in handling conflict.• 289 community members attended pro bono Got Conflict? Info Sessions.• 76 mediators enrolled in our Continuing Education Seminars.• 63 mediators launched, successfully completing 33-hour Mediation Training

and/or 22-hour Advanced Training in Divorce Mediation.

Got Conflict? Deal with Conflict Effectively: Tools for Your Toolbox:Customized conflict skills workshops for a diverse array of organizations and businesses:• at-risk youth, teen parents and youth advocates• elder residents in public housing and elder care professionals• staff dealing with human/civil rights issues• professional groups of human services providers • Resident Advisors (RA’s) and Student Leaders on college campuses • Human Resource teams in the workplace.

FACILITATION SERVICES:Responding to an emerging need from groups in conflict, CDSC has expanded our services to include facilitation. Since our launch two years ago, we have facilitated groups such as housing co-ops, social justice activists, and high school administration/faculty.

New initiatives:Juvenile Court in Cambridge: mediating Harassment Prevention Orders involving conflicts between teens. Thanks to leadership from the bench, Hon. Kenneth King and Hon. Gloria Tan endorse the value of mediation as an essential option for youth, providing them an alternative to a criminal record with long-lasting consequences.Prisoner Re-Entry Mediation: Inspired by a program in Maryland, CDSC’s mediators and staff are involved in a pilot project in the Pre-Release Center of the MA Dept. of Correction. Mediation is offered to prisoners at a critical point just prior to their “re-entry” back into the community.Collaboration: Youth & Police: CDSC is working together with the Cambridge Police Department to promote positive conflict engagement for youth, through training workshops and photo-voice. This 2-year grant is funded by JAMS/ACR (Association for Conflict Resolution), in close partnership with MA Office of Public Collaboration. Our initial project focused on BoysIIMen at Moses Youth Center.

Celebrating Community Peacemakers:At our annual Spirit of Mediation Bash in Fall 2017, CDSC presented Community Peacemaker Awards to: • Brian Jerome, Founder and CEO, MA Dispute Resolution Services• Thomas Smith, Founder and Executive Director, Justice at Work• City Peace, Cambridge Youth Leadership

James Grumbach, President EmeritusAttorney & Mediator

Alisha BloomVersant Legal

Chris Karam BrodieNegotiation & Conflict Competency CoachCDSC Pro bono mediator

Debbie EvansAttorney & Mediator

Patrick FieldConsensus Building Institute

Vivian HsuHSU & Associates LLC

Claudia KaufmanMarketing Consultant

Fredie KayFormer Director,Mass. Office of Dispute Resolution

Victoria LazzellBoston Private Bank

Michael LeshinAttorney & Mediator

Barbara LundFresenius Medical Care

Steven ManosMediatorChief Operating Officer, Brandeis University

James McGuireJAMS

Delphene MooneyDirector of Development & Communications,On The Rise

Edye RulinNon-Profit Financial Manager

Rafaela SerranoAttorney & Mediator

Jacqueline SonnabendConsultant at Ignite

Conna WeinerIndependent Mediator,Arbitrator and Consultant

Emily WeinerAssociate Director of The Lewis Institute and Babson Social Innovation Lab

John G. WoffordMediator

Frank ZitoCBIZ Tofias

Gail S. PackerExecutive DirectorDebra FiliurinDistrict Court Supervisor

Molly FroelichCase CoordinatorDanae KristiansenOffice Manager

VOLUNTEER MEDIATORS

STAFF

Interns:Lindsey GoldinEmerson College School of Communications

Adriana Sánchez CorreaJ.D. ColombiaMediator & LLM, Boston College Law School

Babson Board Fellows:Jaana Pietari Sarah Pumphrey

“The mediation was a salvation for us ...We had

a great experience. …You saved my divorce!

Wish you could also have saved my marriage,

but I am glad at least you saved my divorce.”

“CDSC Mediators were very empathic — after years, my voice was finally heard.”

July 1, 2017 – June 30, 2018We thank those who, in the past year, have demonstrated a commitment to community mediation through their financial support of CDSC, and invite others to join us in our efforts.

Foundation & Contract SupportCambridge Community FoundationJAMS/ACRMassachusetts Bar FoundationMA Office of Attorney GeneralMA Office of Public Collaboration (MOPC) – Community Mediation Center – Parent Mediation Program – Prisoner Re-Entry MediationOffice of Housing Stability/BostonSinging Field Foundation

Bash & Friends Appeal Donors$2,500–$5,000Jack Esher & Karen SchwartzGardiner Howland Shaw FoundationBrad & Jane Honoroff/ The Mediation GroupSteve Manos & Barbara RubelGail Packer & Warren Kaplan

$800–$2,000Alisha Bloom/Versant LegalMimi GrosserDavid Hoffman/Boston Law Collaborative, LLCFredie KayJo-Ann & Martin LeinwandJames & Claire McGuireEric & Shirley PaleyEdye RulinSeamans Capital ManagementEllen SemonoffRobert & Elizabeth SmithMark & Grace Sullivan

$500–$750Judy & Jerry AbramsPatricia BernsteinBecky BuellCentury BankJeanne Cleary/Jeanne Cleary Mediation ServicesDebbie EvansJames Grumbach & Beth ButlerBrian Jerome/MA Dispute Resolution ServicesBernie Lebow & Barbara Guilfoile/ SignWorks GroupMichael & Rosalyn Leshin/ Ginsburg & Leshin, LLCCatherine Mondell/ Mondell Dispute Resolution

Matthew Moschella/ Sherin & Lodgen, LLPShippen PageSteven SeecheGillien Todd & Kingsley TaftJohn G. Wofford

$250–$499Maria-Paz Avery Karen BarattaBill Boris-Schacter/ Tonic Consulting GroupAnonymousGenevieve Berumen & Saul TannenbaumChris Karam Brodie/ CBDifferenceworksMelissa BrodrickStuart Fischer & Jeanette MallRuth & Don FreedmanRichard GodesDwight GolannFrederick GolderRachel Goldman & Michele LenkeEllen KannerJoyce Kauffman/Kauffman Law & MediationClaudia KaufmanRoberta KosbergCarol LiebmanSteve Lilly-Weber*Barbara LundMichael MassicotteAnonymousDelphene MooneyJoanne PackerJames Packer & Martha KramerPaul Parravano/MITPaul Finn/Commonwealth Mediation, IncRichard Reilly & Judy McMorrowMichael Sartinsky/EbLens Clothing & FootwearRobert Stains Conflict TransformationSara Rubin & David MontanariJudith Stein & Ken DardickRobert & Naomi TuchmannEric Van Loon/JAMSEmily WeinerConna Weiner ADRKim Whelan/Kim Whelan Mediation

$25–$249Carol Addy & Gene O’DonnellAnonymous

Gloria ArrudaDavid BabikChandra BanksAlaine BehlerDebbie & Alan BieriMark BleierGloria & Buzz BloomLinda Brion-MeiselsSusan BrownLee Brown & Larry DubersteinBetsy Bryant WilliamsAmy Cashore MarianiPaul ChernoffJulian ChuJean ClementsRichard CohenKathy & Bob ConwayLynn Cooper & Michael J. AmbrosinoBarbara & Paul CouturierMark CovenJohn & Holly CratsleyAnonymousLynn DannAlbie DavisJudith Dein & Alan ReischAnita Diamant & Jim BallNaomi DreebenJanice DurhamPriscilla EllisRaymond EwerCatherine FarrellMaron FenicoJeffrey FinkCathleen FinnJohn FiskeKate FrankStephen FrenkelMolly FroelichGary & Brita Gill-AusternRobert GittensSteven GreenzangMo GriffinSusan HegelDeborah HellerJane Hilburt-DavisRoberta Hodson & Herbert KornAmy HoodBill HowardVivian Hsu*Mark & Susan IrvingsSeth IzenMichael KalikowTodd Kaplan

Arline KardasisRudolph KassBarbara KellmanJustin KelseyJeanne KempthorneColette KingSheila LaperleVictoria LazzellLiz LeahyJon LevySarah LevyEric LockwoodTom & Linda LondonBonnie MacLeodPatricia MaloneHarry ManasewichDavid MatzSally McCoubreyElizabeth MeyerAmy MeyerMindy MilbergBeryl Minkle & Haakon ChevalierAlan MinuskinCornelius & Elizabeth MoynihanStephen & Barbara NeelDavid & Daria O’ConnorBarbara OwensBuddy & Lynda PackerPaul PedullaProject Manna Diane RubinCynthia RungeEileen Shaevel Debra Sosin & Warren SchwartzIlene Spiro & Ira SchorOrna & Yosef SteinArt StewartPeter Sturges & Sasha LauterbachAnn SullivanEllen & John SullivanSusan SylvaDoug ThompsonDonna TobinTimothy Toomey

Edna Travis & Bernard AdamsKatherine TriantafillouPaul TroyBeth & Lewis TurnerMurray Wheeler Jr.Megan WilcoxJane WilliamsCatherine WoolnerMichael Zeytoonian

Donated Services➢Strategic Planning:Bill Boris-Schacter/ Tonic Consulting Group

➢Trainers:Gary Gill-AusternSeth IzenJoyce KauffmanJustin Kelsey Hon. Kenneth King Hon. Maureen Monks Robert Smith Hon. Gloria Tan

➢Interns:Elizabeth Yilmaz, Wheelock College School of Social WorkEdith Block, Salem State School of Social WorkJoy Matos, BU School of TheologyJessica McDade, Quinnipiac College of LawLindsey Goldin, Emerson College

➢Babson Board Fellows:Mukesh SharmaBadir Almandeel

➢Other Donations:Century Bank MA Continuing Legal EducationTrue Story TheaterDavid Zapatka

Tax-deductible donations can be made directly to: CDSC, 60 Gore St., Cambridge, MA 02141Or through our website at: communitydispute.org/get-involved/donate

Mimi Grosser Scholarship FundCDSC has created a permanent fund in the name of Mimi Grosser, celebrating her 25+ years of volunteer service with CDSC. The Mimi Grosser Scholarship Fund honors exceptional CDSC volunteers and provides scholarship support for deserving participants of CDSC training and professional development programs.

REVENUES:Revenue: $271,225In-Kind Donations: $148,441– Mediators: $108,900– Administrative Support: $35,316– Trainers: $4,225TOTAL: $419,666

In-KindDonations

Grants &Contracts

Mediation Fees

Contributions and Annual Bash

Training Programs

3%

14%

18%

35%

30%

EXPENSES:Expenses: $298,281In-Kind Donations: $148,441(Cost to purchase services)TOTAL: $446,722

Training Programs

33%

13%

17%

16%

21%

Community Programs

General & Administrative and Annual Bash

In-KindDonations

Court Program

*Donation to the Mimi Fund

OUR DONORS