annual report - dms...these psap's received more than 14.3 million 911 calls last year and were...

STATE OF FLORIDA E911 BOARD

February 28, 2019

2018ANNUAL REPORT

E911 Board

Florida

For 31 years, Telecommunicator Doreen Browning has been proudly serving the Volusia County Sheriff’s Office Support Services Division in the 911 Communications Section. The 911 Communications Section is the largest civilian section within the Sheriff’s Office and is a fully consolidated Police, Fire, and EMS communications center located in Daytona Beach. VCSO is comprised of 463 sworn officers, 460 civilian employees, and 213 volunteers serving a population of nearly 500,000 residents and thousands of visitors each year. We recognize Doreen’s dedication to her duty in assisting law enforcement officers and those members of the community who are most in need of help.

Doreen started her career with the Daytona Beach Police Department as a Telecommunicator in July of 1987. She has proven to be exceptionally dependable and thorough as well as versatile—she is experienced as a Call Taker, Teletype Operator, and Primary Radio Operator for Law and Fire.

Because of her dedication and development, Doreen has received several commendations for her exemplary service. An abbreviated list of her accomplishments since 2004 includes:

➤ 2005 Telecommunicator of the Year

➤ January 2011 – Exceptional Performance during a suicidal person call.

➤ September 2011 – Exceptional Performance during a missing person with Alzheimer’s call.

➤ October 2012 – Exceptional Actions during an Active Shooter call.

➤ 2014 – Employee of the Month

➤ November 2014 – Exceptional Performance assisting on a domestic shooting.

➤ February 2015 – Exceptional Performance/Actions during a shooting call. She was also commended by the Patrol Supervisor for being officer safety oriented.

➤ December 2016 – Exceptional Performance during exigent circumstances.

➤ March 2017 – Exceptional Performance while assisting with a suicidal subject call.

➤ December 2018 - Sheriff’s Award for assisting in the apprehension of two robbery suspects.

Doreen continues to be a great example of dedication and reliability to those around her that want to make this job a long-term career. She is an important contributor to the success of the organization and continually shows that she has true integrity and professionalism. We are very proud to have her as a part of our team here at the VCSO.

Volusia County Sheriff’s Office Salutes Doreen Browning for Her Distinguished Service

Florida E911 Board

4030 Esplanade Way

Tallahassee, FL 32399-0950

Tel: 850-921-4204

Fax: 850-488-9837

https://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911

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February 28, 2019 The Honorable Ron DeSantis, Governor

400 South Monroe Street

Tallahassee, Florida 32399-0001

The Honorable Bill Galvano

President, The Florida Senate



The Honorable Jose R. Olivia

Speaker, Florida House of Representatives



Dear Governor DeSantis, President Galvano, and Speaker Olivia: With unanimous support, the State of Florida E911 Board respectfully submits its 2018 Annual Report.

In accordance with section 365.172, Florida Statutes, the E911 Board was established to administer the E911

fees on behalf of the State of Florida to provide coordination, support, and technical assistance to counties to

promote the deployment of E911 systems in the state. The E911 Board’s mission and primary goal promotes and

supports the development, coordination, and integration for an evolved, fully-functional, seamless "Next

Generation 911” (NG-911) system accessible anytime, anywhere, from any device in order to realize the full

potential for 911.

Some of the year’s accomplishments include:

The Board started the revision process of the E911 grant programs to better utilize the funds to assist

counties in the acquisition of next generation technology as counties begin making the migration to

NG-911 services.

The Florida NG-911 study which involved extensive collaboration with all the county 911 coordinators

and the Board.

The following items highlight this year’s financial activities:

The Board approved approximately $100.94 million in disbursements, which included approximately

$98.26 million to counties to help support E911 systems with the remainder going toward service

provider cost reimbursement and Board administration.

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Table of Contents

Introduction ..................................................................................................................................................... Page 4

Executive Summary........................................................................................................................................ Findings – Current E911 Status .................................................................................................................... Page 5 Financial Highlights – Fiscal Year 2017-18 ................................................................................................... Page 5 Strategic Priorities ........................................................................................................................................ Page 6

E911 Board, Fee and Program ..................................................................................................................... Page 7

E911 Trust Fund Receipts & Disbursements ............................................................................................ Page 10 Wireless Receipts for Fiscal Year 2017-18 ................................................................................................. Page 10 Non-Wireless Receipts for Fiscal Year 2017-18 ......................................................................................... Page 10 Prepaid Wireless Receipts for Fiscal Year 2017-18 .................................................................................... Page 11 Disbursements for Fiscal Year 2017-18 ...................................................................................................... Page 11 E911 Trust Fund Assets and Balance ......................................................................................................... Page 14

Status of Statewide E911, NG-911 & Text-to-911 Services ..................................................................... Page 15

Strategic Initiatives ....................................................................................................................................... Page 17

Results of E911 Service Data Evaluation .................................................................................................. Page 18 Total E911 Revenues ................................................................................................................................. Page 18 Wireless Revenues Analysis ...................................................................................................................... Page 19 Non-Wireless Revenues ............................................................................................................................. Page 19 Prepaid Revenues ....................................................................................................................................... Page 20 County Projection Analysis .......................................................................................................................... Page 20 Wireless Service Provider Cost Recovery Analysis ................................................................................... Page 21 Total Cost (Expenditure) and Fee (Revenue) Analysis ............................................................................... Page 21 Board Administration of Fee Rate and Percentage Allocation .................................................................... Page 22 E911 Trust Fund Balance Analysis ............................................................................................................ Page 23

Conclusions ................................................................................................................................................. Page 23

Financial Report ........................................................................................................................................... Page 25

Appendices Appendix 1: Emergency Communications Number E911 System Fund Financial Report Appendix 2: Financial Data from Fiscal Year 2017-18 County Survey Appendix 3: Historical Data, Calculations and Projections Appendix 4: E911 Board Strategic Initiatives Appendix 5: NENA National NG-911 Implementation Status Appendix 6: E911 Board Report Glossary

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INTRODUCTION The Florida E911 Board (Board) is pleased to provide this annual report, in accordance with paragraph 365.172(6)(c), F.S. This report reflects the quarterly and annual receipts and expenditures of the Emergency Communications E911 System Fund (E911 Trust Fund) and includes the following components:

the availability, evolution, and status of E911 service in Florida; future concerns and direction related to providing E911 services; analysis of revenues Florida received for wireless and non-wireless E911 fees and expenditures

including: o Counties’ costs to operate and maintain their E911 systems; o Service provider costs; o Board administration costs; and o Rural county and statewide grant programs.

The Board is required to prepare and provide this annual report on or before February 28, 2019, to the Executive Office of the Governor, President of the Senate, and Speaker of the House of Representatives. The Board will also simultaneously post the report on the Florida E911 website1 for review by members of the Senate and House of Representatives and all interested stakeholders in the State of Florida.

1See Florida E911 website at http://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911

http://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911/

http://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911

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EXECUTIVE SUMMARY

This year, the E911 Board continued its focus of transitioning E911 services to NG- 911 services in the State of Florida, while continually monitoring the revenue disbursements to the counties. This critical fee revenue source is essential to sustaining E911 system operations throughout Florida as it provides for significant source of revenue necessary to maintain and operate the E911 systems statewide. Besides the monthly fee disbursement to counties, the E911 Board continues to provide funding for grants, training, coordination, and technical support to upgrade and advance Florida’s public safety E911 system. The E911 Board’s 2017-18 actions included:

Implementing an E911 State Grant Program and awarding grants to assist rural, medium and large counties in deploying new E911 systems and upgrades for Text-to-911 capabilities.

Adjusting the Fall 2017 Rural County grant cycle to allow the impacted counties to deal with effects of Hurricane Irma.

Continuing the rural county supplementary disbursement from the wireless fee remittance to ensure rural counties received a minimum of $7,000 in revenues each month from the wireless category.

Continuing special disbursements to enable county 911 coordinators to attend the semi-annual coordinator meetings and training related to E911 and NG-911 systems and services.

In fiscal year 2017-18, the E911 fee revenue, grants, supplementary, and special trust fund disbursements to counties accounted for 43 percent of the counties’ actual costs of allowable E911 fee expenditures. This reinforces the importance of the Board’s involvement and funding support as critical to the advancement of NG-911 on a statewide level.

Findings – Current E911 Status

All of Florida’s 67 counties maintain E911 non-wireless and E911 wireless Phase I and II systems. There were over 200 Primary and Secondary Public Safety Answering Points (PSAP's) in the State of

Florida. These PSAP's received more than 14.3 million 911 calls last year and were handled by over 5,300

Public Safety Telecommunicators. Thirty-three counties have implemented Text-to-911 and six counties are in the test and

implementation phase of this new service.

Financial Highlights – Fiscal year 2017-18

The Board E911 fee collections, investment interest, and grant refunds totaled $118,406,778. The Board approved service provider, county disbursements, county grants, and administrative costs

totaling $100,941,763 to support E911 systems in Florida. Specifics of these approved disbursements are as follows: o The Board approved the disbursement of $4,531,146 in State and Rural grants, training

reimbursements to the counties and the Text-to-911 initiative. o The Board distributed $1,810,074 to wireless service providers who submitted certified invoice

reimbursements for the actual costs of implementing and maintaining wireless E911 systems in Florida, as authorized in Florida Statutes.2.

o The Board expense disbursements totaled $869,065 for necessary accounting, legal, administrative and technical staff support, and administrative expenditures.

o E911 fee revenues disbursed totaled 39 percent of the counties’ actual costs for allowable E911 expenditures in the county fiscal year 2017-18.

2 Paragraph 365.173(2)(e) F.S.

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o E911 fee revenues disbursed through grants and special disbursements and supplemental provided for 4 percent of the counties’ actual costs for allowable E911 expenditures in the county fiscal year 2017-18.

Strategic Priorities

The Board’s Text-to-911 initiative is a strategic priority. Through its special disbursement program, the Board began the process of providing financial support to supplement counties’ funding for the costs of county Internet Protocol(IP) network circuits and for Text Control Center (TCC) text services as a precursor to NG-911 development. The E911 Board is reviewing the best course of action for the development of NG-911 system statewide. The Board recommends the following key strategic initiatives:

NG-911 Call Routing on a Statewide basis NG-911 Geographic Information System (Statewide 911 Mapping System) Hosted Public Safety Answering Point NG-911 CPE Systems NG-911 Education and Web Training NG-911 Management Information System (MIS) E911 Pre-arrival Instructions Language Translation Services

This financial report is based on both the state and county 2017-18 fiscal year periods. The E911 fee revenues and disbursements are detailed on a cash basis for the state’s fiscal year. The report continues the use of county fiscal year financial information and provides county revenue and expenditures for 2017-18.

The accomplishments made this year to enhance Florida’s E911 services, including the completion of the Florida NG-911 Study, are verification of the ongoing cooperation between all public safety stakeholders including the county 911 coordinators, the wireless industry, the non-wireless industry, the retail association and the vendors, with the E911 Board acting as the catalyst. The Board looks forward to working with the stakeholders to maintain Florida’s position as a national leader in E911 services.

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E911 BOARD, FEE AND PROGRAM

Established by the Florida Legislature in 2007, the E911 Board is comprised of 11 members. The Secretary of the Department of Management Services (DMS) designates the chair of the Board. The Governor appoints five county 911 coordinator members and five telecommunications industry members. The current representation of the membership can be found on the Florida E911 Board website. The Board monitors collection of Florida’s E911 fee and oversees distribution of fee revenues to counties through monthly distributions from E911 fees collected. Counties receive distributions based on the number of postpaid wireless and non-wireless telephone subscribers with a billing address within the county and prepaid service purchased in their county.

Fiscal Year 2017-18 E911 Fee Remittance and Collections:

The Board was established to help implement a statewide E911 system for wireless and non-wireless voice communication users3. One of the Board’s primary functions is to administer the funds derived from a monthly fee on voice communications services4 primarily used within the state. Non-wireless and wireless service providers have 60 days5 from the end of the billing month to remit the collected fees to the Board.

E911 Fee Remittance and Disbursement - Time Periods

E911 Fee

Billed

Month

30 Days

E911 Fee

Collection &

Remittance PeriodE911 Fee

Compilation

E911

Board

Review &

Approval

E911 Fee

DisbursementCounties

Receive

Revenues

June July August September30 Days

May - June

31 Days

June - July July - August

May - August

60 Days

June - September

3 The State of Florida Wireless 911 Board was established by the Legislature in 1999 to help implement a statewide E911 system for wireless telephone users. The E911 Board was established for implementation of wireless and non-wireless 911 services in 2007. It replaced the Board established in 1999. 4 Services that provide access to E911 services through the use of any technology, which includes the transmission, conveyance, or routing of voice, data, audio, video, or any other information or signals defined in section 202.11, F.S., on communications services. 5 Based on paragraph 365.172(8)(e), F. S.

http://www.dms.myflorida.com/business_operations/telecommunications/e911

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The Department of Revenue (DOR) collects all retail transaction fees. Prepaid wireless sellers have 20 days6 from the end of the collection month to remit the collected fees to the DOR. The DOR transfers the funds on or before the 25th of the following month 9F

7.

May - August

E911 Fee Point of Sale

Remittance and Disbursement - Time Periods

E911 Point of Sale

Collection

Month

31 Days

E911 Fee

Remittance to

DORE911 Fee

Compilation

E911

Board

Review &

Approval

E911 Fee

DisbursementCounties

Receive

Revenues

June July August September

20 Days

May - June

31 Days

June - July July - August

DOR Collection,

Analysis and

Disbursement into

E911 Trust Fund

25th of month

following

remittance

30 Days

June - September

E911 fees are collected in accordance with subsection 365.172(8), F.S., and disbursed to county governments and wireless service providers in accordance with section 365.173(2), F.S. Based on allocation changes set by the E911 Board, the current percent allocations include the following:

Current Wireless E911 Fee Allocation Percentages:

3%1%1 percent of the fund is retained by the E911 Board for

administrative and operational purposes.

76% 20%

76 percent distributed each month to counties for the

purposes of providing E911 service (payments are based

on the number of wireless subscribers in each county).

3 percent used to provide assistance to rural counties for

providing 911 or E911 service.

20 percent available for distribution to wireless service

providers in response to sworn invoices for the actual

costs incurred in providing E911 service.

6 Based on paragraph 365.172(9)(g), F.S. 7 Based on paragraph 365.173(1)(b), F.S., effective March 1, 2015.

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Current Non-wireless E911 Fee Allocation Percentages:

3%1%

96%

96 percent distributed each month to counties for the

purposes of providing E911 service (payments are based

on the number of nonwireless subscribers in each county).

3 percent used to provide assistance to rural counties for

providing 911 or E911 service.

1 percent of the fund is retained by the E911 Board for

administrative and operational purposes.

96%

Current Prepaid Wireless E911 Fee Allocation Percentages:

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The Board has an E911 State Grant Program for all counties and a supplemental disbursement and grant program available for rural counties. County classification based on population are shown on the following map and based on the following limits:

Rural counties have a population up to 75,000. Medium counties have a population of more than 75,000 but less than 750,000. Large counties have a population of 750,000 or more.

County Classification Based on Population

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E911 TRUST FUND RECEIPTS & DISBURSEMENTS E911 trust fund revenues are used exclusively by counties for costs associated with developing and maintaining E911 systems and networks, for certified wireless provider E911 cost recovery, and for Board administration.

1. Wireless Receipts for Fiscal Year 2017-18

The Board received payments from the collection of the E911 fee from 46 wireless service providers for Fiscal Year 2017-181

8. The total revenue received and deposited into the E911 Trust Fund by wireless

service providers during the year was $64,235,407. This is approximately a $3.6 million increase from the previous fiscal year. Quarterly receipts are shown in Appendix 1 of this report.

2. Non-wireless Receipts for Fiscal Year 2017-18

The Board received payments from the collection of the E911 fee from 321 non-wireless service providers for Fiscal Year 2017-18.9 The total revenue received and deposited into the E911 Trust Fund by non-

wireless service providers during the year was $29,311,251. This is approximately $2.5 million less than the previous year. Quarterly receipts are shown in Appendix 1 of this report.

3. Prepaid Wireless Receipts for Fiscal Year 2017-18

The Board received the Department of Revenue payments from the collection of the E911 fee from over to 1,900 retail entities for Fiscal Year 2017-18.10 The total revenue received and deposited into the E911

Trust Fund by prepaid wireless service providers during the year was $23,577,499. This is approximately $1.6 million increase from the previous fiscal year. Quarterly receipts are shown in Appendix 1 of this report.

8 The Board maintains information showing the total amount of E911 fee revenues collected by each provider.

This information contains confidential and proprietary data for each provider and is on file with DMS, Division of Telecommunications. 9 Ibid. 9. 10 Ibid. 9.

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4. Disbursements for Fiscal Year 2017-18

The Board approved a total disbursement of $100,941,763 from the E911 Trust Fund during the fiscal year. The following chart shows the disbursement of the E911 fees.

a. Disbursements to Counties

The Board approved a total fee revenue disbursement to counties of $93,781,598 from the E911 Trust Fund during the Fiscal Year 2017-18. This also includes the supplemental, special disbursements, and Text-to-911.

1) Wireless Monthly Payments to Counties for E911

The E911 Trust Fund disbursed $48,339,428 of wireless fee revenues to Florida counties in Fiscal Year 2017-18.

2) Non-wireless Monthly Payments to Counties for E911 The E911 Trust Fund disbursed $28,494,756 of non-wireless fee revenues to Florida counties in Fiscal Year 2017-18.

3) Prepaid Wireless Monthly Payments to Counties for E911 The E911 Trust Fund disbursed $14,373,257 of prepaid fee revenues to Florida counties in Fiscal Year 2017-18.

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b. E911 State Grant and Rural County Programs

The E911 Board disbursed a total of $4,377,426 for 32 counties for state and rural grants in fiscal year 2017-18. Maintaining E911 Phase I, E911 Phase II, and funding of several NG-911 projects were the direct result of the grant programs. Without this funding, the current level of E911 service would not be possible in several medium and many rural counties.

1) Supplemental Disbursements Payments to Rural Counties

The E911 Trust Fund disbursed a total of $1,228,291 to 26 rural counties in fiscal year 2017-18 as supplemental disbursements. In rural counties with small numbers of wireless subscribers, E911 fee revenue does not cover basic E911 costs. The rural county supplemental disbursement program provides additional E911 wireless fee revenue to assure that all counties receive a minimum of $7,000 per month regardless of the actual E911 wireless fee revenue collected in the county. The list of the specific counties and amount of the disbursements is shown on page 8 of Appendix 1

2) E911 Rural County Grant Program

The Board’s Rural County Grant program assists rural counties with the installation and maintenance of the E911 systems. The Board disbursed $2,515,314 to 26 rural counties in Fiscal Year 2017-18. Funding awarded is retained in the trust fund and accounted for in the “designated

for rural county reimbursement grants.” It is shown in the committed fund balance of the Financial Statement in Appendix 1. Appendix 1 also has a list of rural counties and the disbursement information during fiscal year 2017-18. The E911 Board awarded a total of $1,909,547 to 27 rural counties in calendar year 2018, in response to submitted grant applications. These grants provide the funds necessary for E911 deployment and maintenance.11 The rural county grants awarded in calendar year 2017 is found in Appendix 3.

3) E911 State Grant Program The Board implemented an E911 State Grant Program in 2018 with grants being awarded in May 2018, in accordance with statute.12 This program provides grants to counties for upgrading E911 systems. The counties must only use these funds for direct capital expenditures to establish and provide E911 services, which include next generation technology deployment.

The Board awarded a total of $ 4,451,211 to 17 counties in 2018 in response to submitted grant applications. These grants provide the funds necessary for E911 deployment and maintenance. Information relating to the state grants awarded in calendar year 2018 is found in Appendix 3 of this report and on the E911 website.

The Board disbursed a total of $1,862,112 to 12 counties in fiscal year 2017-18. E911 State Grant awards are disbursed based on actual cost reimbursement provisions and county requests. Funding awarded is retained in the trust fund and accounted for in the “designated for E911 state reimbursement grants.” It is shown in the committed fund balance of the Financial Statement. State Grant disbursements are listed in Appendix 1.

11 See E911 Grant Information for additional details on fiscal year 2017-18 grant awards. 12 See section 365.172(6) (a) 3.b., F.S.

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c. Payments to Wireless Service Providers for E911

The E911 Trust Fund disbursed a total of $1,810,07413 to wireless service providers that requested reimbursement as authorized in Florida Statutes14 in Fiscal Year 2017-18, based on Board approved sworn invoices for actual E911 costs.15

d. Board Administration and Operations

Board expenses in Fiscal Year 2017-18 totaled $869,065. The Board is continuing its cost avoidance measures by conducting conference calls where feasible, and delaying and combining the public hearings or proceedings related to Board legal matters until in-person meetings are scheduled. The Board paid $15,501 for professional services to the Attorney General’s Office for Board Counsel. The balance of the expenses provided for necessary staff support, administrative assessment fees, consulting services, travel, and managerial costs.

5. E911 Trust Fund Assets and Balance

The following table summarizes the E911 trust fund assets and balance.

It is emphasized that this balance is a cash basis16 as of June 30, 2018, and does not reflect the current available balance within the E911 Trust Fund.

13 See Financial Report in Appendix 1, page 2, for disbursements. 14 See section 365.173(2) (d), F.S. 15 Payment to service providers was lower than forecast due late approval by the Board to pay several invoices. This will be reflected in the 2018-19 fiscal year. 16 See Financial Report in Appendix 1, Summary of Significant Accounting Policies.

Beginning Balance - July 1, 2017 64,472,413$

117,124,157$

1,281,526$

1,095$

(100,941,763)$

81,937,428$

34,700,264$

3,507,207$

9,816,971$

21,368,929$

2,753,908$

3,814,418$

4,451,211$

1,524,520$

81,937,428$

Commited to Providers

E911 Trust Balance on June 30, 2018

TOTAL NET ASSETS

Net Asset- Cash Basis

E911 Fee Receipts

Interest Earned

Disbursements

Designated for Rural County Reimbursement Grants

Designated for E911 State Reimbursement Grants

Board Administration

Statewide Prepaid Grants

Commited to Counties

Commited for Assistance to Rural Counties

Refunds of grant awards

Designated for E911 State Prepaid Reimbursement Grants

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STATUS OF STATEWIDE E911, NG-911, AND TEXT-TO-911 SERVICES

Florida counties continue to maintain and upgrade their E911 systems, which are implemented at the county level. E911 monthly fee revenue disbursements to the counties support routine, ongoing service and maintenance costs of E911 equipment and networks, but often fall short for upgrading systems and implementing advanced 9-1-1 technologies. The E911 Board provides funding through grant programs that assist counties in upgrading and enhancing E911 equipment, networks and services when regular E911 fee revenues are not sufficient. While the counties struggle to fund their current E911 Systems, many are seeking ways to provide their citizens with advanced 9-1-1 technology that they need and expect. One of these relatively new technologies is Text-to-911 using Short Message Service (SMS). SMS Text-to-911 allows citizens who cannot hear or speak to gain access to 9-1-1 services using technology that they use in their everyday lives and without the requirement of special equipment or subscription to relay services for the hearing and speech impaired. Currently 49 percent of the counties offer this service. The E911 Board offers funding opportunities to implement and maintain text services within the counties. This funding may or may not allow for the reimbursement of the full cost of Text-to-911 based on the chosen vendor and delivery method. SMS Text-to-911 is only the beginning. With improvements in technology, it is expected that 9-1-1 centers will eventually be capable of receiving images (photo and video) also known as Multimedia Messaging Service (MMS) via the 9-1-1 system. Text-to-911 and image delivery is only a component of the evolving 9-1-1 technologies as the industry migrates towards NG-911. NG-911 includes IP-based 9-1-1 call routing systems, Geographic Information Systems (GIS), and MIS to be implemented statewide with interconnectivity among systems and across jurisdictional boundaries. A NG-911 call routing system is designed to handle voice, data, text, and video on a standardized IP-based platform. NG-911 requires a total transformation of the legacy 9-1-1 systems. Some of the more progressive and financially capable counties in the state have already either started the NG-911 planning for their counties or have initiated the transition to NG-911 ready systems and networks. A majority of the counties require and are awaiting clear direction and a comprehensive plan by DMS and E911 Board, and require a stable funding source for the transition and ongoing service costs. Based on the 2018 NG-911 Study, 67 percent of the Florida counties indicate that they are capable of implementing an IP Network known as the ESInet, which is a staple in NG-911 but only 22 percent have actually completed the implementation. Another critical component to NG-911 is GIS data readiness and is required for 9-1-1 call routing in the NG-911 environment. County 9-1-1 Authorities have been taking a proactive approach and becoming more informed on the GIS data requirements in NG-911. Some counties have even begun to tackle the process of updating their data to meet the most recent accepted standards. Many of the smaller counties lack the resources to begin the process and require GIS companies to provide this service. In 2016, the Florida E911 Board modified the grant priorities to include GIS data services, and since that time, there has been a significant increase in grant disbursements to support this effort. The funding in 2018 for GIS data updates more than doubled from its original amount in 2016. DMS is also seeking federal grant funding to augment the funding required to prepare and maintain data at local and state levels, as this is one of the E911 Board’s strategic initiatives. While Florida counties await direction from the DMS and the E911 Board, 27 counties have formed into three regional workgroups for the purpose of researching and analyzing NG-911 solutions and are considering the possibilities and options of implementing these solutions on a regional level. Regional solutions are encouraged by the E911 Board as they offer multiple benefits to the counties and the state as a whole, such as cost savings and providing greater flexibility through hosted and/or shared equipment. These solutions also present several challenges, including procurement and agreed jurisdictional control across boundaries. Funding these regional efforts has become a growing concern, and counties are now seeking financial support from the E911 Board. Some areas of the state have yet to form any type of regional workgroup initiatives due to lack of funding. The E911 Board is evaluating strategies to support regional workgroups. Advancing to NG-911 involves a multi-year transition and progression of the counties’ E911 Systems. Counties are at varying degrees of evolution ranging from having taken no action to differing stages of planning and

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transition. In order to achieve NG-911 on a statewide basis, it is expected there will be a need for an agreed upon comprehensive plan, potential changes in revenue sources, 9-1-1 fee adjustments, changes in Florida Legislation, and changes in E911 Board composition and authority. DMS and the E911 Board have been exploring the possibilities for achieving an end state NG-911 Solution statewide. One step in this process was the Florida NG-911 Study that was finalized in October 2018. This study provided an assessment status of counties throughout the state and a comparison of 9-1-1 in Florida against other similar states in the nation. This study will assist DMS and the E911 Board in making future advancements in NG-911. In 2019, this effort will continue as DMS, the E911 Board, and counties decide Florida's next steps in NG-911. The Board actively promotes statewide Text-to-91117 implementation. The Board’s Text-to-911 special disbursement program provides limited financial support to fund actual costs of county IP network circuits and for TCC text services as a precursor to NG-911 service. This special disbursement is limited to the actual circuit costs, up to the amount provided in the Board’s planning guide. Counties are permitted to apply for the special disbursement on reoccurring charges annually.

Counties decide how and when to implement Text-to-911 based on several factors including existing equipment capabilities. PSAP managers also face the task of training public safety telecommunicators how to deal with text messages, as well as developing operational policies and procedures for dealing with text messages. As more counties seek financial support for Text-to-911 for initial or recurring costs, the Board will continually evaluate future sustainability considerations for Text-to-911 special funding based on available spending authority, county needs, and service benefits. The following map shows the current status of Text-to-911 deployment in the state.

Current Status of Text-to-911 Implemenation

17 Text-to-911 is currently provided by the major wireless carriers through the use of “best-effort” SMS capabilities. This limited service transmits only text and is the short-term solution for 911 call-taking. MMS when available from the wireless providers will allow for the transmission of text, photos, video and various other media formats in the NG-911 environment.

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STRATEGIC INITIATIVES

The Board’s first priority is to sustain the state’s current level of E911 service. The Board is promoting implementation of NG-911 emerging technologies and migration to an IP delivery system for 911 services and Text-to-911 on a statewide basis. The Board’s technical and system implementation, training, and operational strategic initiatives for NG-911 have remained the same and are detailed in Appendix 4. The components include the following:

NG-911 Call Routing to provide unified 911 call delivery and transfer ability from all providers and Public Safety Answering Points for delivery of emergency response information to the appropriate PSAP to enable rapid public safety response.

NG-911 Geographic Information System (Statewide 911 Mapping Data) for sharing and combining geographic information to provide accurate 911 call location determination and call routing and transfer ability for surrounding jurisdictions.

Hosted Public Safety Answering Point NG-911 CPE Systems to provide redundant and diverse hosted NG-911 services and connectivity for county PSAP's for cost sharing and leveraging software and hardware upgrades and technical services.

NG-911 Education and Web-training for public education to inform citizens and visitors of the abilities and limitations of the 911 systems throughout Florida, and public safety agency e-training for 911 terminology, standards, operations, and call taking functions necessary for the successful implementation of county 911 systems.

NG-911 Management Information System (MIS) to provide critical information on 911 calls and routing to identify needs for system changes and additional positions, equipment, and personnel.

E911 Pre-Arrival Instructions to provide citizen and visitor emergency assistance needed for 911 calls involving emergency medical, law enforcement, and fire until the emergency responders arrive on the scene.

Language Translation Services to provide the ability to communicate effectively with a 911 caller in emergency response situation given Florida’s diversity of languages of its citizens and international visitors.

The major component of a statewide NG-911 system is an Emergency Services IP Network (ESInet) with NG-911 routing available statewide. Work on this initiative began with the design and technical specifications18 for statewide NG-911 routing developed with the E911 Grant Program. These technical documents provide a blueprint for statewide NG-911 routing using a statewide IP network. The Board will take into consideration its NG-911 Strategic Plan along with the DMS Florida NG-911 Study to determine the most appropriate course of action to implement these initiatives through to fruition.

18 E911 Act Grant Program, Florida NG‐911 Routing Service Technical Specifications

http://www.dms.myflorida.com/content/download/86107/494529/RPT120801_Florida_Summary_Specifications_FINAL%5bPost%5d.pdf

18

RESULTS OF E911 SERVICE DATA EVALUATION

The Board is authorized to review, oversee and evaluate the fund, and to report to the Legislature on the disbursement of the revenues to wireless providers, counties, and DMS. The Board, in consideration of current and future funding requirements, continually analyzes the balance in the E911 Trust Fund. It is critical to maintain the needed E911 Trust Fund reserves to assist counties with funding upgrades of NG-911 compliant equipment and services to accommodate NG-911 service demands, as well as to ensure the safety of Florida’s citizens and visitors. This section reports on the various aspects of the E911 revenue, disbursements, and status of the trust fund.

1. Total E911 Revenues

The total revenue increased by approximately two percent in Fiscal Year 2017-18.19 The composite graph provides the individual services and the compiled total revenue for all sources.

Source: Based on Board data35F

20

19 Based on E911 Board Fiscal Year 2017-18 Appendix 1 E911 Board accountant report. 20 Historical revenues from state Fiscal Years 2008-09 through 2017-18, based on E911 Board accountant monthly compiled statements.

0

20

40

60

80

100

120

140

Mill

ion

s

Total E911 Fee Revenue

Wireless

NonWireless

Prepaid

Total

ProjectedWirelessProjectedNonWireless

19

2. Wireless Revenues Analysis

The wireless revenue increased by almost six percent in Fiscal Year 2017-18.21. The following graph

shows historical wireless E911 fee revenue trends by year, including the impact of the exemption on prepaid wireless E911 fee remittance in 2012.

Source: Based on Board data22

3. Non-Wireless Revenues

The Board began collecting E911 fee revenue from non-wireless providers in 2007. The collections include E911 Local Exchange Carrier (LEC) and VoIP revenues. These revenues are intended to help offset the costs of LEC 911 trunks, network circuits, and database fees. The trend since 2007 shows decreasing LEC access line E911 fee revenues and increasing VoIP E911 fee revenue. Data collected for Fiscal Year 2017-18 shows the continued decline in non-wireless revenue for LECs. VoIP providers continues to increase each year, both in the number of providers and revenues. The graph shows the revenue collection for both non-wireless services (LEC and VoIP). Total non-wireless revenues decreased by almost eight percent in Fiscal Year 2017-18.23

Source: Based on Board data37F

21 Based on E911 Board Accountant Report Fiscal Year 2016-17 and 2017-18 statements. 22 Historical revenues from state Fiscal Years 2008-09 through 2017-18 based on E911 Board accountant monthly financial statements. 23 Based on E911 Board Fiscal Year 2016-17 and 2017-18 statements.

$0

$10

$20

$30

$40

$50

$60

$70

$80

$90

2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18

Mill

ion

s

Wireless Revenue

$0

$10

$20

$30

$40

$50

$60

2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18

Mill

ion

s

Non-Wireless

20

4. Prepaid Wireless Revenues

The 2014 Legislative Session put into place statutes to begin the collection of prepaid fee starting in 2015. Fee revenues, collected by DOR, are deposited in the E911 Trust Fund each month. The following graph shows the 36-month trend of the collection of prepaid fees from June 2015 to June 2018.

Source: Based on Board data24

5. County Projection Analysis

Detailed findings summarized from county questionnaire responses are totaled in a spreadsheet in Appendix 2. Actual county analysis and questionnaire responses are stored in the Board’s Annual Report files and are available upon request. The analysis of the data indicates that the wireless, non-wireless, and prepaid wireless fees, grants and other supplements, counties received, on average, cover less than half of their actual costs.

In total, fee revenue, special disbursements, and grants funded 43 percent25 of counties’ total

expenses. This is comprised of 39 percent from fee revenue disbursement and four percent from Board assistance programs.

The costs provided by the counties represent their actual expenditures in the fiscal year.

a. County Fee Analysis

With the fee reduction in 2015, and subsequent collections from prepaid wireless, the total fee revenue has affected counties differently. Some of the counties have received increased revenue but the majority are receiving less revenue. The impact on individual counties has been a constant issue for the E911 Board, which is reviewing the impact on a monthly basis. The Board initiated the special disbursement program, which has kept the affected counties’ revenues at the 2014 level.

b. Rural County Programs Analysis

The Board’s Rural County Financial Assistance Program consists of two parts, the Rural County Grant Program and the Supplemental Disbursement Program.

24 Net refers to E911 fee revenues after five percent provider allowance, DOR admin fees, and any adjustments. 25 Based on actual county data - See Appendix 2 (Percent E911 Fee & Board Assistance of Total Expense).

$0

$5

$10

$15

$20

$25

2014-15 2015-16 2016-17 2017-18

Mill

ion

s

Prepaid

21

The Rural County Grant Program funds capital equipment purchases, upgrades, and maintenance. The Rural County Grant program continues to be a vital funding sources for upgrading and maintaining E911 systems in the rural counties.

The Board’s Supplemental Disbursement Program assists rural counties’ funding of access line, trunking costs, and other associated E911 expenses. This program assures that all counties receive a minimum of $7,000 per month to pay for equipment and other expenditures relating to E911 as authorized by Florida Statutes. These supplemental disbursements totaled $1,228,291 in fiscal year 2017-18.

The Board continues to review the effect of the decrease in revenue on the rural county programs. The decrease in wireless revenue is covered by the Supplemental Disbursement Program. The Board is continuing to monitor rural counties fiscal needs, and will recommend changes to the rural county programs to ensure that rural counties have the resources needed to maintain their E911 system, as well as fund new equipment for NG-911 services.

c. State Grant Programs Analysis

The E911 State Grant Program, while primarily developed for medium and large counties, now funds rural county equipment not funded through the Rural County Grant Program. The Board initiated two State Grant cycle in fiscal year 2017-18. The Board was able to award $8,165,541 to counties in fiscal 2017-18.

6. Wireless Service Provider Cost Recovery Analysis

The FCC requires that Tier I and II Wireless Service Providers (WSP) deliver enhanced location capabilities in counties possessing the equipment to receive the information and requesting service. Florida statutes require certified invoices from the service providers as part of the reimbursement process. The Board is continuing in its effort to verify that submitted invoices reflect the true cost for the service providers to deliver enhanced location information.

7. Total Cost (Expenditure) and Fee (Revenue) Analysis

LEC E911 trunking and database costs are billed directly to the counties and are based on schedules and tariffs. Counties are also incurring additional IP circuit costs to begin the migration to NG-911. These circuits may be provided by the LEC, Competitive Local Exchange Carriers (CLEC), or MyFloridaNet (MFN), at the counties discretion. The costs for the E911 trunking circuits and the IP circuits are incorporated in the county’s budget and are funded typically from allocated county E911 fee revenue. As counties migrate to NG-911 services, it is expected to cause an increase in cost to the counties to deliver advance networking capabilities. This analysis summarizes the actual revenues received by Florida counties for wireless and non-wireless E911 fees, and counties’ costs to operate and maintain their E911 systems. It includes a forecast of these expenditures and revenues based on the systems currently available.

22

Expenditure/revenue Variance

Actual Amounts Based on Board and County Documentation

Amount Projected Forecasts based on County and Industry Trends

This projected forecast is based on a five percent increase in wireless, and a six percent increase in prepaid wireless revenues given the population trends. It is projected that there will be a five percent 5

26 decrease in the non-wireless E911 fee revenue and two percent increase27 in county E911 system and

operation costs.

8. Board Administration of Fee Rate and Percentage Allocation

The Board voted to change the wireless allocation percentage in order to reduce the percentage set aside to reimburse wireless service providers for their cost to provide Enhance 911 location service from 20 percent to eight percent. As the service providers allocation has been reduced, an increase from 76 percent to 88 percent is available from the wireless category for disbursement to the counties. This allocation change will go into effect in 2019. The Board recommends continued use of the funds to offset wireless service provider costs and county expenses, and/or to be held in trust until the E911 funds can be used for statewide E911 and NG-911 systems and services. The Board believes it is essential that use of the E911 Trust Fund be reserved only for 911 systems and services.

26 Forecasted projection based on historical trends of Board and county 911 cost data. 27 Forecasted projection based on county E911 cost data.

Fiscal Year 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20

County E911 Expenditures 202,117,299$ 203,420,288$ 216,197,313$ 219,877,818$ 224,275,374$ 228,760,882$

WSP E911 Cost Recovery 7,203,137$ 6,643,710$ 4,591,958$ 1,810,074$ 8,220,065$ 5,102,394$

Administration Costs 919,666$ 830,986$ 860,929$ 869,065$ 869,066$ 886,446$

Total E911 Expenditures 210,240,102$ 210,894,984$ 221,650,200$ 222,556,957$ 233,364,505$ 234,749,722$

Fiscal Year 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20

Wireless E911 Fee 64,439,730$ 59,314,060$ 60,673,874$ 64,235,407$ 67,832,590$ 71,631,215$

Nonwireless E911 Fee 38,280,542$ 30,788,151$ 31,809,215$ 29,311,251$ 27,845,688$ 26,453,404$

Prepaid Wireless E911 Fee 2,926,962$ 20,984,221$ 22,010,071$ 23,577,499$ 24,992,149$ 26,491,678$

Total E911 Fees 105,647,234$ 111,086,432$ 114,493,160$ 117,124,157$ 120,670,427$ 124,576,297$

State of Florida E911 Expeditures

State of Florida E911 Fee Revenue

23

9. E911 Trust Fund Balance Analysis

The Board’s estimate of the future available funding and the funds necessary to maintain E911 service along the implementation of NG-911 services in Florida for the next two fiscal years is presented below.

**These figures are based on projected disbursements and are contingent on legislative budget authority.

It is emphasized that this analysis is cash basis28, and does not reflect the current available balance

within the E911 Trust Fund accounting for the liabilities (payables to counties). The County Fund balance in the Committed Fund balance – Cash Basis section of Note 1 of the Financial Statements includes $9,816,971 in fee revenues and $9,790,149 awarded in grants. Based on the fiscal year cash basis, the balance in the E911 Trust Fund as of June 30, 2018, was $81,937,428. This amount includes $9,790,149 in designated funding for grants already awarded and awaiting cost reimbursement.

28 See Financial Report in Appendix 1.

2018-19 2019-20

81,937,428$ 88,021,855$

68,150,632$ 71,558,164$

27,845,688$ 26,453,404$

24,992,149$ 26,241,756$

1,300,000$ 1,500,000$

204,225,897$ 213,775,179$

2018-19 2019-20

57,928,037$ 60,824,439$

26,030,886$ 24,729,342$

14,375,451$ 15,237,978$

2,000,000$ 2,000,000$

1,510,537$ 1,620,000$

8,220,065$ 5,102,394$

869,066$ 886,447$

870,000$ 315,000$

400,000$ 1,000,000$

1,000,000$ 1,000,000$

3,000,000$ 4,000,000$

116,204,042$ 116,715,600$

88,021,855$ 97,059,579$

Reciepts Prepaid Wireless

Anticipated Funds **

Beginning Balance July 1, 2018

Receipts Wireless

Receipts Non-Wireless

Interest Earnings

Anticipated Disbursements **

TOTAL TRUST FUND BALANCE:

Interest Disbursement

State Grant Disbursement

Subtotal

Text-to-911 Special Disbursement

Subtotal

RC Supplement

Service Provider Reimbursement

Board Operations/Administration

Special Disbursement

Wireless Fee Revenue to Counties

Non-Wireless Fee Revenue to the Counties

Prepaid Wireless Fee Revenue to Counties

Rural County Grant

24

CONCLUSIONS

The E911 Board is continuing the path to move Florida’s current E911 systems to NG-911 systems statewide. DMS, with input from the E911 Board, completed a NG-911 model and implementation study. The Board is currently reviewing the study and formulating the next steps needed to continue the progression to NG-911. The Board is faced with the responsibility of helping the counties implement new and exciting 911 technologies, where residents can initiate emergency service calls with any fixed, mobile, or handheld device from any location in the state, while keeping the cost low and reasonable. The Florida 911 fee rate remains below the fee rates of the majority of other states.29 The E911 Board is challenged with managing the trust fund to support counties’

rising cost in E911 systems, along with the considerable cost increase to transition to NG-911 systems. Historically, E911 fee revenue collected statewide only covered a portion of the counties E911 costs. In the counties’ fiscal year 2017-18, the total combined E911 fee revenues were $100,072,698 with total E911 expenditures of $219,877,818. The trend over the past 10 years show a decline in the percentage of cost paid by the 911 fee revenues. With the latest coverage, the E911 Board is concerned about the continued health of the state’s E911 system.

The deployment of NG-911 geographically throughout the state should be addressed at the Board and legislative level, with coordination at the county level, assisted by DMS. NG-911 is critical to respond to emergency requests from all citizens with new communication devices and services. Investment in statewide systems has been prioritized through the E911 Board strategic initiatives to achieve the Board’s core vision: “Promote and support the development, coordination, and integration for an evolved, fully-functional, seamless "Next Generation 911” system that is accessible anytime, anywhere, from any device in order to realize the full potential for 911 to provide emergency services, enable interoperability between systems, protect human life, preserve property, and maintain public safety for the residents, visitors, and first responders in the State of Florida.” 29 NENA 911 fees by States, courtesy of the National Emergency Number Association (NENA).

http://www.nena.org/?page=911RateByState

25

FINANCIAL REPORT

The E911 Trust Fund Financial Report is included in Appendix 1.

APPENDICES

Appendix 1: Emergency Communications Number E911 System Fund Financial Report Appendix 2: Financial Data from Fiscal Year 2017-18 County Survey Appendix 3: Historical Data, Calculations and Projections Appendix 4: E911 Board Strategic Initiatives Appendix 5: NENA National NG-911 Implementation Status Appendix 6: E911 Board Report Glossary

E911 Board

2018 Annual Report

Appendix 1

Emergency Communications Number E911 System Fund

Financial Report

For the Four Quarters and Twelve Months Ended June 30, 2018Financial Statement -- Cash Basis

State of FloridaDepartment of Management Services


Financial Statement -- Cash Basis

Statement of Cash Receipts and Disbursements and Change in Cash and Investments 1

Notes to Financial Statement - Cash Basis 2

Exhibits

Exhibit 1: Disbursements to Counties - Cash Basis 6

Exhibit 2: Reimbursements to Wireless Telephone Service Providers - Cash Basis 7

Exhibit 3: Assistance to Rural Counties - Cash Basis 8

Exhibit 4: Special, Training and Text-to-911 Disbursements to Counties - Cash Basis 9

Exhibit 5: Grant Disbursements - State Designated - Cash Basis 11

Exhibit 6: General and Administrative Disbursements - Cash Basis 12


Emergency Communications Number E911 System FundTable of Contents

June 30, 2018

TwelveMonthsEnded

9/30/17 12/31/17 3/31/18 6/30/18 June 30, 2018

Receipts

Fees:

Wireless 15,629,182$ 15,630,574$ 16,501,108$ 16,474,543$ 64,235,407$

Nonwireless 7,593,218$ 7,380,735$ 7,170,447$ 7,166,851$ 29,311,251$

Prepaid 5,638,945$ 5,886,249$ 6,047,925$ 6,004,380$ 23,577,499$

Investment income 300,055$ 310,117$ 328,605$ 342,749$ 1,281,526$

Refunds of grant awards -$ 42$ 1,053$ -$ 1,095$

Total receipts 29,161,400$ 29,207,717$ 30,049,138$ 29,988,523$ 118,406,778$

Disbursements

Disbursements to counties 22,515,202$ 22,428,949$ 23,048,649$ 23,214,641$ 91,207,441$

Provider reimbursements 1,223,713$ -$ 564,024$ 22,337$ 1,810,074$

Supplemental disbursements - rural counties 311,626$ 310,637$ 304,665$ 301,363$ 1,228,291$

Special disbursements - counties 392,379$ 363,811$ 301,380$ 238,176$ 1,295,746$

Training disbursements - counties -$ 46,000$ -$ 57,600$ 103,600$

Text-to-911 disbursements - counties -$ -$ 50,120$ -$ 50,120$

Grant disbursements - rural counties 699,707$ 406,321$ 869,034$ 540,252$ 2,515,314$

Grant disbursements - state designated 295,137$ 45,254$ 1,367,382$ 154,339$ 1,862,112$

General and administrative 250,983$ 200,247$ 204,561$ 213,274$ 869,065$

Total disbursements 25,688,747$ 23,801,219$ 26,709,815$ 24,741,982$ 100,941,763$

Increase in cash and investments 17,465,015$

Cash and investments at July 1, 2017 64,472,413$

Cash and investments at June 30, 2018 81,937,428$

Quarter Ended

- 1 -

State of Florida


Emergency Communications Number E911 System FundStatement of Cash Receipts and Disbursements and Change in Cash and Investments

For the Four Quarters and Twelve Months Ended June 30, 2018

Reporting Entity

State of Florida

NOTE 1 – SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Basis of Presentation and Accounting

- 2 -

Department of Management ServicesEmergency Communications Number E911 System Fund

Notes to Financial Statement - Cash Basis

The E911 Fund’s financial statement is included as a blended component unit (Special Revenue Fund) in the financial statementsof the State of Florida, the reporting entity. There are no component units for the E911 Fund to consider for inclusion in its financialstatement.

The following summary of the Emergency Communications Number E911 System Fund's (E911 Fund) significant accountingpolicies is presented to assist the reader in interpreting the financial statement of the E911 Fund. These policies should be viewedas an integral part of the accompanying financial statement.

The E911 Fund was originally established in 1999 by the Florida Legislature as the Wireless Telephone System Fund pursuant tothe “Wireless Emergency Communications Act”. Chapter 365.172, Florida Statutes states the primary purpose of the E911 Fund asthe establishment and implementation of a comprehensive statewide emergency telecommunications number system (the 911System). The 911 System provides users of voice communications services within the state rapid direct access to public safetyagencies by accessing the telephone number "911". The E911 Fund’s name was changed to Emergency Communications NumberE911 System Fund effective May 24, 2007.

In addition to establishing the E911 System, Chapter 365.172, Florida Statutes, provides for an E911 Board to administer thecollection and expenditure of fees levied on users of voice communications services to fund the E911 System. The Boardprovides funds to counties to pay certain costs associated with their E911 or 911 systems or to contract for E911 services. TheBoard also reimburses wireless telephone service providers for costs they incur to provide 911 or E911 services.

Pursuant to Section 365.172(6)(c), Florida Statutes, the accompanying statement of cash receipts and disbursements and changein cash and investments of the E911 Fund for the twelve months ended June 30, 2018, has been prepared on the cash basis ofaccounting. Under that basis, the only assets recognized are cash and investments, and no liabilities are recognized. Alltransactions are recognized as either cash receipts or disbursements, and noncash transactions are not recorded. The cash basisdiffers from generally accepted accounting principles primarily because accounts receivable from service providers and accountspayable to vendors, providers, and counties are not included in the financial statement.

The E911 Fund is classified as a governmental activity and accounted for as a Special Revenue Fund. Special Revenue Fundsaccount for special assessments and specific governmental revenues, other than major capital projects, and related expenditures,that are restricted by law or administrative action.

Revenue Recognition

NOTE 1 – SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)



Committed Fund Balance – Cash Basis

Committed fund balance includes amounts that can be used only for the specific purposes determined by legislation passed intolaw by the Florida Legislature and Governor. Commitments for the following purposes are outlined in Section 365.173, Florida Statutes :

Committed for providers - represents fund balance committed for reimbursements to wireless telephone providers for costsincurred to provide 911 or enhanced 911 services.

- 3 -

Investment Income - Interest on investments is recorded as income when collected.

State of Florida

E911 Fees - The E911 fees were established to provide funds to local governments to pay for the cost of installing and operatingE911 systems and to reimburse wireless telephone service providers for costs incurred to provide 911 or enhanced 911 services.These fees are charged to and collected from wireless and nonwireless subscribers by providers. Effective January 1, 2015,prepaid wireless sellers collect fees from consumers on each retail transaction.

Wireless and nonwireless providers retain a one percent reimbursement amount for the administrative costs they incur to bill,collect, and remit the fees and must remit such fees collected within sixty days after the end of the month in which the fees werebilled. Prepaid wireless sellers must remit fees collected to the Florida Department of Revenue (FDOR) by the twentieth day of themonth following the collection of the fees. Sellers may retain five percent of the prepaid wireless fees collected as a retailercollection allowance. The FDOR may retain up to 3.2 percent of the funds remitted to it to reimburse its direct costs of administeringthe collection and remittance of fees. All remaining fees are remitted to the E911 Fund monthly for its use. The E911 Fundrecognizes these fees as revenue in the month they are reported by the telephone service providers to the FDOR.

Committed for rural counties - represents fund balance committed for reimbursements to rural counties for providing facilities andnetwork and service enhancements and assistance for their 911 or E911 systems and grants for upgrading and replacing theirE911 systems.

Committed for counties - represents fund balance committed for reimbursements to all counties for providing facilities and networkand service enhancements and assistance for their 911 or E911 systems and grants for upgrading and replacing their E911systems.

Committed for statewide prepaid grants – represents fund balance committed for grants to be awarded to counties to upgrade orreplace E911 systems, develop and maintain statewide 911 routing, geographic, and management information systems, and todevelop and maintain next-generation 911 services and equipment.

Committed for: Providers $ 34,700,264 Rural counties $ 3,507,207 Counties $ 9,816,971 Statewide prepaid grants $ 21,368,929 Administration $ 2,753,908

$ 3,814,418 Designated for E911 state prepaid reimbursement grants $ 4,451,211

$ 1,524,520 $ 81,937,428

State of Florida

- 4 -

Total fund balance - cash basis

NOTE 2 – DEPOSITS AND INVESTMENTS WITH STATE TREASURY

Designated for E911 state reimbursement grants

Designated for rural county reimbursement grants

NOTE 1 – SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)

The Auditor General, State of Florida performs the operational audit of the activities and investments of the Office of the Treasurer.The financial details and disclosures for the Treasury Investment Pool are included in the State of Florida Comprehensive AnnualFinancial Report (the CAFR). The CAFR may be obtained from the following website:www.myfloridacfo.com/aadir/statewide_financial_reporting/.



Committed for administration – represents fund balance that shall be retained by the E911 Board for managing, administering andoverseeing the receipts and disbursements of the E911 Fund and its other official activities.

At June 30, 2018, fund balance of the E911 fund on a cash basis equals the cash and investments totaling $81,937,428. The cashbasis committed fund balances at June 30, 2018 are as follows:

Deposits are made through the Office of the Treasurer, State of Florida. Investments are included in the pooled investments withthe State Treasury, an internal investment pool of the State of Florida. Authorized investment types of the State are set forthin Section 17.57, Florida Statutes .

Pooled investments are not classifiable by investment type because they are not evidenced by securities that exist in physical orbook entry form. Pooled investments are reported at fair value. Management considers pooled investments as current. TheTreasury Investment Pool is rated by Standard and Poor’s. The current rating is A+f. As of June 30, 2018, the effective duration ofthe Treasury Investment Pool was 3.0 years.



Provider reimbursements - Twenty percent of the fees collected in the wireless category shall be distributed to telephone providers for the actual certified costs incurred to provide 911 or E911 service.

Assistance to rural counties - Three percent of the fees collected in each category of the Fund shall be used to assist rural counties in providing facilities, network and service enhancements for their 911 or E911 systems and the provision of reimbursable loans and grants to rural counties for upgrading E911 systems.

Administration - One percent of the fees collected in each category of the Fund shall be retained by the E911 Board to be applied to costs and expenses incurred for the purposes of managing, administering, and overseeing the receipts and disbursements of the E911 Fund and other activities as defined in Section 365.172(6), Florida Statutes .

Statewide E911 grants – Thirty-five percent of the fees collected in the prepaid wireless category shall be retained by the Board to be awarded to all large, medium, and rural counties to upgrade or replace E911 systems, to develop and maintain statewide 911 routing, geographic, and management information systems and to develop and maintain next-generation 911 services and equipment.

NOTE 4 – SUBSEQUENT EVENTS

The Board has evaluated subsequent events from July 1, 2018 through November 8, 2018, the date that the financial statement was available for issuance.

- 5 -

NOTE 3 – DISTRIBUTION AND USE OF FEES

Section 365.173, Florida Statutes, sets forth the distribution and use of E911 Fund fees. These statutes were amended effectiveMarch 1, 2015 to modify the distribution of fees collected from wireless and nonwireless categories and to provide for thedistribution of prepaid wireless fees by the Board. Fees collected by the Fund shall be distributed by Board action, effective March1, 2015, as follows:

Distributions to counties - Seventy-six percent of the fees collected in the wireless category shall be distributed monthly to counties based on the total number of service identifiers wireless subscriber billing addresses in each county. Ninety-six percent of the fees collected in the nonwireless category shall be distributed monthly to counties based on the total number of service identifiers in each county. Sixty-one percent of the fees collected in the prepaid wireless category shall be distributed to counties based on the total amount of fees reported and paid in each county.


EXHIBITS

Month

July 3,725,749$ 2,553,120$ 1,139,840$

August 4,008,713$ 2,421,338$ 1,137,680$

September 3,993,119$ 2,420,793$ 1,114,850$

Quarter ended September 30, 2017 11,727,581$ 7,395,251$ 3,392,370$ 22,515,202$

October 3,885,912$ 2,421,233$ 1,185,516$

November 4,013,123$ 2,431,718$ 1,140,800$

December 3,876,190$ 2,329,930$ 1,144,527$

Quarter ended December 31, 2017 11,775,225$ 7,182,881$ 3,470,843$ 22,428,949$

January 4,025,713$ 2,338,045$ 1,302,896$

February 4,184,207$ 2,324,432$ 1,201,045$

March 4,070,295$ 2,336,010$ 1,266,006$

Quarter ended March 31, 2018 12,280,215$ 6,998,487$ 3,769,947$ 23,048,649$

April 4,397,270$ 2,292,260$ 1,219,876$

May 3,813,118$ 2,298,178$ 1,192,620$

June 4,346,019$ 2,327,699$ 1,327,601$

Quarter ended June 30, 2018 12,556,407$ 6,918,137$ 3,740,097$ 23,214,641$

Total County Disbursements $48,339,428 $28,494,756 $14,373,257 $91,207,441

Emergency Communications Number E911 System FundDisbursements to Counties - Cash Basis

For the Four Quarters and Twelve Months Ended June 30, 2018Exhibit 1


Nonwireless Disbursements

Prepaid Wireless

Disbursements

-6 -

Total Disbursements

by Quarter Wireless

Disbursements

Month

July -$ 444,485$ -$ -$ 444,485$

August -$ 246,086$ -$ -$ 246,086$

September -$ 228,286$ 22,967$ 281,889$ 533,142$ 1,223,713$

October -$ -$ -$ -$ -$

November -$ -$ -$ -$ -$

December -$ -$ -$ -$ -$ -$

January -$ -$ 22,331$ -$ 22,331$

February -$ -$ -$ 273,058$ 273,058$

March -$ -$ -$ 268,635$ 268,635$ 564,024$

April -$ -$ -$ -$ -$

May -$ -$ -$ -$ -$

June -$ -$ 22,337$ -$ 22,337$ 22,337$

Total -$ 918,857$ 67,635$ 823,582$ 1,810,074$ 1,810,074$


Emergency Communications Number E911 System FundReimbursements to Wireless Telephone Service Providers - Cash Basis


Total Sprint / Nextel Southern Linc AT&T

Mobility Cellular

South Disbursed by

Quarter

- 7 -

County Total

51,702$ 38,787$ 90,489$

96,022$ 42,906$ 138,928$

114,254$ 65,680$ 179,934$ Columbia 68,865$ -$ 68,865$

-$ 40,578$ 40,578$

68,786$ 61,358$ 130,144$

-$ 67,422$ 67,422$

42,465$ 12,207$ 54,672$

86,762$ 51,885$ 138,647$

40,957$ 67,761$ 108,718$

-$ 58,071$ 58,071$

47,430$ 66,625$ 114,055$

41,107$ 46,013$ 87,120$

84,133$ 31,032$ 115,165$

19,852$ 60,030$ 79,882$

53,852$ 11,240$ 65,092$

207,570$ 57,965$ 265,535$

47,453$ 72,626$ 120,079$

83,160$ 5,309$ 88,469$

122,141$ 73,680$ 195,821$

50,127$ 56,368$ 106,495$

409,006$ 29,629$ 438,635$ Putnam 215,176$ -$ 215,176$

111,972$ 16,429$ 128,401$

94,208$ 53,553$ 147,761$

50,184$ 64,587$ 114,771$

57,499$ 26,784$ 84,283$

182,368$ -$ 182,368$

68,263$ 49,766$ 118,029$ 2,515,314$ 1,228,291$ 3,743,605$


Madison

Okeechobee

Hendry

Holmes

Jackson

Jefferson

Lafayette

Levy

Total Rural County Assistance

Suwannee

Taylor

Union

Wakulla

Walton

Washington



- 8 -

Gilchrist

Glades

Gulf

Hamilton

Hardee

Desoto

Dixie

Franklin

Liberty

Rural County Grants

Supplemental Disbursement

Calhoun

Baker

Bradford

Gadsden

Assistance to Rural Counties - Cash BasisFor the Four Quarters and Twelve Months Ended June 30, 2018

Exhibit 3

County Special Extra Special Training Text-to-911 Total

32,150$ -$ 2,200$ -$ 34,350$ -$ -$ 1,000$ -$ 1,000$

34,534$ -$ 2,200$ -$ 36,734$ -$ -$ -$ -$ -$

80,562$ -$ 2,200$ -$ 82,762$ -$ -$ 2,200$ -$ 2,200$ 513$ -$ -$ -$ 513$

9,169$ -$ 2,200$ -$ 11,369$ 30,576$ -$ 2,200$ -$ 32,776$ 23,780$ -$ -$ -$ 23,780$ 48,237$ -$ 2,200$ -$ 50,437$

-$ -$ 2,200$ -$ 2,200$ -$ -$ 1,000$ -$ 1,000$ -$ -$ 1,200$ -$ 1,200$ -$ -$ 2,200$ 27,920$ 30,120$

56,007$ -$ -$ -$ 56,007$ 7,023$ -$ 2,200$ -$ 9,223$

-$ -$ 1,200$ -$ 1,200$ -$ -$ -$ -$ -$ -$ -$ 1,000$ -$ 1,000$ -$ -$ 1,000$ -$ 1,000$ 929$ -$ 2,200$ -$ 3,129$ -$ -$ -$ -$ -$ -$ -$ 2,200$ -$ 2,200$ -$ -$ 1,000$ -$ 1,000$

20,082$ -$ 1,200$ -$ 21,282$ -$ -$ 1,200$ -$ 1,200$

15,833$ -$ 2,200$ -$ 18,033$ 145$ -$ 1,200$ -$ 1,345$

18,075$ -$ 2,200$ -$ 20,275$ -$ -$ -$ -$ -$

1,236$ -$ 1,200$ -$ 2,436$ 443$ -$ 1,200$ -$ 1,643$ -$ -$ 2,200$ -$ 2,200$ -$ -$ 2,200$ -$ 2,200$



-9 -

Indian RiverJacksonJeffersonLafayetteLakeLee

HardeeHendryHernandoHighlandsHillsboroughHolmes

FranklinGadsdenGilchristGladesGulfHamilton

ColumbiaDesotoDixieDuvalEscambiaFlagler

BrowardCalhounCharlotteCitrusClayCollier

AlachuaBakerBayBradfordBrevard

Exhibit 4

Special, Training and Text-to-911 Disbursements to Counties - Cash BasisFor the Four Quarters and Twelve Months Ended June 30, 2018

County Special Extra Special Training Text-to-911 Total

91,378$ -$ 2,200$ -$ 93,578$ -$ -$ 2,200$ -$ 2,200$ 636$ -$ 2,200$ -$ 2,836$ -$ -$ -$ -$ -$

14,237$ -$ 2,200$ 22,200$ 38,637$ 4,447$ -$ 2,200$ -$ 6,647$

45,917$ -$ 2,200$ -$ 48,117$ -$ -$ 1,200$ -$ 1,200$

14,206$ -$ 1,200$ -$ 15,406$ 14,099$ -$ -$ -$ 14,099$ 61,326$ -$ 2,200$ -$ 63,526$

-$ -$ 2,200$ -$ 2,200$ -$ -$ 2,200$ -$ 2,200$ -$ -$ 2,200$ -$ 2,200$

121,524$ -$ 2,200$ -$ 123,724$ 17,937$ -$ 2,200$ -$ 20,137$

257,043$ -$ 2,200$ -$ 259,243$ -$ -$ 2,200$ -$ 2,200$

2,043$ -$ 2,200$ -$ 4,243$ 12,051$ -$ 2,200$ -$ 14,251$

105,783$ -$ 2,200$ -$ 107,983$ 106,292$ -$ 2,200$ -$ 108,492$ 43,314$ -$ 2,200$ -$ 45,514$

-$ -$ -$ -$ -$ -$ -$ 2,200$ -$ 2,200$ -$ -$ -$ -$ -$ -$ -$ 1,000$ -$ 1,000$ -$ -$ -$ -$ -$ -$ -$ 2,200$ -$ 2,200$ -$ -$ 1,000$ -$ 1,000$

4,219$ -$ 2,200$ -$ 6,419$ -$ -$ 2,200$ -$ 2,200$

1,295,746$ -$ 103,600$ 50,120$ 1,449,466$

- 10 -

Orange

SeminoleSt. JohnsSt. Lucie

State of Florida

MartinMiami-DadeMonroeNassauOkaloosaOkeechobee

LeonLevyLibertyMadisonManateeMarion


Grant Disbursements-State Designated - Cash Basis

Santa RosaSarasota

OsceolaPalm BeachPascoPinellasPolk

WaltonWashington

Total Disbursements

SumterSuwanneeTaylorUnionVolusiaWakulla

Putnam

Special, Training and Text-to-911 Disbursements to Counties - Cash BasisFor the Four Quarters and Twelve Months Ended June 30, 2018

Exhibit 4 (Continued)

County Amount

Dixie 19,655$

Glades 33,357$

Hamilton 193,884$

Hardee 70,041$

Holmes 311,438$

Jefferson 216,383$

Lake 118,231$

Levy 44,257$

Madison 8,435$

Martin 111,386$

Sumter 696,220$

Walton 38,825$

Total State Designated Grants 1,862,112$

- 11 -



Emergency Communications Number E911 System FundGeneral and Administrative Disbursements - Cash Basis

For the Four Quarters and Twelve Months Ended June 30, 2018

Awards - employee -$ Contractual legal services 15,501$ Contractual services 220,714$ DMS administrative charge 30,800$ Dues and subscriptions 2,620$ Equipment 1,056$ Fees 18,484$ Insurance 8$ Investment fees 88,642$ Postage 569$ Printing 1,614$ Rent 33,568$ Salaries and wages 417,998$ Supplies 9,313$ Telephone 2,645$ Travel 25,533$ Total $869,065

- 12 -

Exhibit 6

E911 Board

2018 Annual Report

Appendix 2

Financial Data from Fiscal Year 17-18 County Survey

COUNTY E911FISCAL YEAR 2017‐2018

(October 1, 2017‐ ‐ September 30, 2018)INFORMATION

Large Medium Rural Grand Total

Total E911 Fee Expenditures $49,894,186 $40,574,576 $5,346,909 $95,815,671

Total County Fund Expenditures $62,737,897 $49,484,840 $3,586,707 $115,809,445

Total Annualized Capital Expenditures $5,658,382 $4,479,117 $953,855 $11,091,355

Total Nonwireless Fee Revenue $12,723,785 $11,896,588 $1,167,710 $25,788,084

Total Wireless Fee Revenue $23,947,705 $20,558,283 $1,672,848 $46,178,835

Total Prepaid Wireless Fee Revenue $8,198,768 $5,677,156 $735,656 $14,611,580

Total Supplemental Revenue $0 $0 $913,296 $913,296

Total received from Rural County Grant Program $0 $0 $1,922,234 $1,922,234

Total received from E911 State Grant Program $0 $3,221,179 $1,862,101 $5,083,280

Total Special Disbursements Revenue $322,556 $750,824 $134,277 $1,207,657

Total State E911 and Rural County Grant Expenditures $0 $1,464,101 $3,679,446 $5,143,547

Annualized State E911 and Rural County Grant Expenditures $963,427 $1,056,472 $3,149,510 $5,169,409

Total Expenditures (Including Annualized Capital Expenditures) $113,637,239 $93,913,793 $12,326,786 $219,877,818

Total E911 Fee Revenue (Wireless, Nonwireless & Prepaid Wireless) $44,870,258 $38,132,027 $3,576,214 $86,578,499

Percent Total E911 Fee to Total E911 Expenses 39% 41% 29% 39%

Total E911 Revenue (Total E911 Fees, Rural County Supplemental

Disbursements, Annualized Grants, and Special Disbursements) $46,156,242 $39,939,322 $7,773,297 $93,868,861

Percent E911 Fee and Board Assistance of Total E911 Expense 41% 43% 63% 43%

Percent Wireless and Prepaid Wireless of Total Fee Revenue 72% 69% 67% 70%

Percent Nonwireless of Total Fee Revenue 28% 31% 33% 30%

Number of Primary PSAPs 46 68 33 147

Number of Secondary PSAPs 15 29 10 54

Number of Back‐up PSAPs 14 27 15 56

Number of Call Takers 2,428 2,502 375 5,305

Number of Calls per Year 7,968,199 5,776,144 567,421 14,311,764

County Population Estimates (EDR Posted Data) 10,792,569 9,108,160 940,257 20,840,986

Cost per 911 Call $14.26 $16.26 $21.72 $15.36

FY 2017‐18 Cost/Month vs Population (per Person) $0.88 $0.86 $1.09 $0.88

County Expenditures for Next Generation 911 $4,969,422 $3,918,078 $404,232 $9,291,732

Updated on January 25, 2019

2/28/2019Appendix 2E911 Board Annual Report for 2017‐18

E911 Board

2018 Annual Report

Appendix 3

Historical Data, Calculations and Projections

EXHIBIT 1

Fiscal Year 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15

Actual Payments 14277403.75 13466558.36 11622108.64 10367560.86 8159471.42 7103546.73 7158728

Estimated CRP 23066552.29 18815585.36 14647743.72 14258702.8 11076661.89 9156649.89 10173615

2015-16 2016-17 2017-18 2018-19 2019-20

6643710 4591958 1810074

7609128 5723921 4590537 8220065 5102394

EXHIBIT 2

Fiscal Year 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18

Percent E911 Fee of Total

Expense 60% 66% 68% 61% 56% 49% 52% 46% 45% 43% 43% 43% 42% 39%

Percent E911 Fee and Board

Assistance 63% 70% 71% 66% 61% 59% 57% 54% 56% 49% 49% 49% 48% 43%

State of Florida E911 Expenditures

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2004-05

2005-06

2006-07

2007-08

2008-09

2009-10

2010-11

2011-12

2012-13

2013-14

2014-15

2015-16

2016-17

2017-18

County

E911 S

yste

m C

osts

E911 Allowable Fee Expenditure Coverage of County E911 Costs

Percent E911

Fee of Total

Expense

Percent E911

Fee and Board

Assistance

County Award amount County Award amount

Baker $52,932.97 Baker $11,860.20

Bradford $50,303.00 Bradford $36,212.00

Dixie $45,442.19 Calhoun $32,192.15

Gadsden $45,168.49 Columbia $86,838.06

Gilchrist $23,745.00 Dixie $10,492.91

Hamilton $57,167.18 Franklin $27,106.14

Hardee $39,746.03 Gilchrist $120,947.13

Hendry $115,661.00 Glades $17,407.60

Lafayette $30,625.00 Gulf $33,225.14

Liberty $15,505.50 Hamilton $7,000.00

Madison $39,738.00 Holmes $58,547.10

Putnam $67,737.20 Jackson $55,493.20

Taylor $10,342.00 Lafayette $49,999.10

Union $157,332.75 Levy $37,928.62

Wakulla $61,585.85 Liberty $87,554.60

Washington $25,346.48 Madison $22,837.97

Fall 2017 Total $838,378.64 Okeechobee $68,997.00

Suwannee $55,734.00

Taylor $51,778.00

Union $17,459.53

Walton $134,146.78

Washington $47,410.63

Spring 2017 Total $1,071,167.86

$1,909,546.50

Fall 2018 Spring 2018

Rural County Grants

Total awarded in 2018

EXHIBIT 3

Baker $179,636.00

Bradford $169,798.91

Citrus $513,877.76

Flager $208,499.27

Gilchrist $179,428.00

Gulf $32,149.30

Hendry $171,534.04

Highlands $462,213.10

Lafayette $140,934.93

Lake $99,924.50

Madison $12,414.51

Polk $266,404.56

Putnam $93,240.61

St. Johns $106,131.13

Sumter $338,579.83

Volusia $759,709.00

Walton $716,735.44

Fall 2017 Total $4,451,210.89

Total Awarded in 2018 $4,451,210.89

State Grants

EXHIBIT 4

E911 Board

2018 Annual Report

Appendix 4

E911 Board Strategic Initiatives

Appendix 4 LONG TERM STRATEGIC INITIATIVES Details

1. NG-911 Call Routing

The development of a statewide ESInet is required to provide IP routing of 911 calls through a statewide network connection or through the existing county/regional routing networks. The ENHANCE 911 grant project prepared a Next Generation E911 systems design and technical specifications for statewide NG-911 routing of 911 calls based on the NENA i3 standards. The specifications, in conjunction with the State E911 Plan, could provide the framework requirements for the 911 service. The design specifications and documents are posted on the Florida E911 website.1 These technical documents provide a possible blueprint for statewide NG-911 routing using a statewide IP network. The department has since worked with the Board to develop a NG-911 Strategic Plan. The Board will take into consideration its NG-911 Strategic Plan along with the DMS Florida NG-911 Study to determine the most appropriate course of action to implement these initiatives through to fruition. The technical specifications will be reviewed to ensure they include new requirements based on the future NENA i3 standard update for the Next Generation 911 statewide routing system utilizing a Public Safety grade IP transportation network.

2. NG-911 Geographic Information System (Statewide 911 Mapping Data) Statewide NG-911 GIS data is the future for caller location determination. The proposed statewide GIS data will utilize current county GIS maps, which consist of county base maps and road data layers, including boundary data on each county, public safety answering point, and emergency service zone (area). The data will be compliant with the individual county’s Master Street Address Guide (MSAG). The proposed procurement approach is to engage a 911 GIS consultant through a competitive procurement process to develop technical specifications. The department would then solicit and secure, under a state purchasing contract, the synchronization of road and point data layers, boundary data and existing E911 databases to develop and maintain 911 map data and hosting in accordance with existing state policy and procedures.

3. Hosted Public Safety Answering Point NG-911 CPE Systems Currently, Florida counties are purchasing the E911 system equipment that is dedicated to their county PSAPs. The E911 fee revenue being collected from Florida’s subscribers is not keeping up with the costs of the individual E911 equipment and services. Hosted NG-911 services for PSAPs will provide enterprise NG-911 equipment and services that can be shared with other counties and PSAPs. Hosting will be able to leverage software and hardware upgrades with technical services to enable PSAP systems to maintain current revisions of the latest 911 systems.

1 ENHANCE 911 Act Grant Program, Florida NG‐911 Routing Service Technical Specifications

http://www.dms.myflorida.com/suncom/public_safety_bureau/florida_e911/e911_grant_information.

http://www.dms.myflorida.com/suncom/public_safety_bureau/florida_e911/e911_grant_information

Florida is especially susceptible to major climatic events that can damage and destroy E911 Public Safety Answering Points. Past events have shown the need to develop an emergency contingency plan for these critical systems. Another critical component to emergency response and disaster recovery is a planned and adaptable remote backup capability. A diverse hosted PSAP equipment system can provide for continuous operations of 911 during catastrophic events. One proposed approach is to engage a 911 consultant through a competitive procurement process to develop technical specifications. The department would then solicit and secure, under a state purchasing contract, the 911 equipment and hosting service, in accordance with existing state policy and procedures. Another approach is to support counties’ implementation of regional hosted solutions to achieve similar technical and financial benefits.

4. NG-911 Education and Web-training There are two parts to this initiative: public education and public safety agency education. The board reviews 911 educational training needs, opportunities and standards for the State of Florida.

Public Education is needed to inform citizens and visitors of the availability, non-availability, abilities and limitations of the 911 systems throughout Florida. Coordination with federal agencies, disability organizations and public and private sectors is needed for a unified public education program. The content includes wireless accuracy issues, text availability and non-availability, 911 response and operational issues in specific areas throughout Florida. This initiative develops an instructional program to assist county agencies with 911 training for county 911 coordinators, 911 public safety telecommunicators and other 911 personnel. The content includes 911 e-training for 911 terminology, standards, operations and call taking functions.

The implementation plan requires an e-training E911 specialist vendor to provide a hosted training service for all Florida 911 personnel.

5. NG-911 Management Information System (MIS)

Public Safety 911 MIS provides critical information on 911 call details and trunk usage. The need for additional positions, equipment, and personnel can be justified based on the data captured and trend analysis in a statewide MIS. Justification of funding is becoming an increasingly important requirement due to reductions in fee revenue, which must be augmented from county general revenues. This implementation requires funding for a state contract or comparable procurement vehicle to provide MIS capabilities for all Florida 911 PSAPs.

6. E911 Pre-arrival Instructions

The board has approved county grant funding requests for implementation of pre-arrival instructions for 911 calls involving emergency medical, law enforcement and fire. Funding is needed for certification, training, software and hardware necessary to provide pre-arrival instruction (until the emergency responder’s arrive on the scene). The next

step is to assure that these services are available throughout Florida for all of the citizens and visitors. This implementation requires funding for all counties to provide certified pre-arrival instructions.

7. Language Translation Services

The ability to communicate effectively with a 911 caller is essential for any emergency response situation. With the number and diversity of international visitors, language translation is an essential service for Florida’s public safety agencies. Language translation services for call takers are available at the majority of PSAPs. The advent of video messaging will also bring a need for emergency call translation services trained in sign languages, including American Sign Language, for video calls to 911 from hearing impaired individuals. One approach to this initiative includes the implementation of a statewide language translation service through the proposed statewide ESInet. In addition to the spoken language services, the system will need to be able to eliminate language barriers dealing with implementations of text-to-911 and written languages. This implementation requires funding for a state contract or comparable procurement vehicle to provide a language translation service contract for all county 911 PSAPs.

E911 Board

2018 Annual Report

Appendix 5

NENA National NG-911 Implementation Status

Image Courtesy of National Emergency Number Association (NENA).

https://www.nena.org/page/NG911_StateActivity

E911 Board

2018 Annual Report

Appendix 6

E911 Board Report Glossary

Appendix 6

2017 Annual Report - Appendix 6 Page 1 2/28/2018

GLOSSARY OF TERMS

911 IP-based services and networks

Services, equipment and applications using Internet Protocol (IP) for provisioning subscribers and public agencies with the capability for communicating to public safety answering points using the number 911.

Access Line A telephone line extending from the telecommunications company’s central office to a point of demarcation, usually on the customer’s premises. The connection between a customer premises network interface and the Local Exchange Carrier that provides access to the Public Switched Telephone Network (PSTN).

Basic 911 (911 basic) An emergency telephone system that automatically connects 911 callers to a designated answering point. Call routing is determined by originating central office only. Basic 911 may or may not support Automatic Number Identification (ANI) and/or Automatic Locations Identification (ALI).

Broadband A descriptive term for evolving digital technologies offering consumers a single switched facility offering integrated access to voice, high-speed data services, video-demand services, and interactive information delivery services. Broadband is also used to define an analog transmission technique for data or video that provides multiple channels.

Customer Premises Equipment (CPE)

911 communications equipment located in the PSAP.


Established in section 365.173, Florida Statutes, and maintained under this section for the purpose of recovering the costs associated with providing 911 service or E911 service, including the costs of implementing the order. The fund shall be segregated into wireless, nonwireless and prepaid wireless categories.

Pre-arrival Instructions Emergency assistance for medical, fire and law enforcement response using pre-arrival first aid or other medical instructions provided by trained 911 public safety telecommunicators.

Enhanced 911 (E911) An emergency telephone system or service that provides a subscriber with 911 service and, in addition, directs 911 calls to appropriate public safety answering points by selective routing based on the geographical location from which the call originated, or as otherwise provided in the state plan under section 365.171, Florida Statutes, and that provides for automatic number identification and automatic location-identification features. E911 service provided by a wireless provider means E911 as defined in the order.

E911 Board Board of directors of the E911 Board established in subsection 365.172(5), Florida Statutes.

E911 State Grant Program A grant program providing funding assistance with the purpose of assisting State of Florida counties with the installation of Enhanced 911 (E911), Phase II and Next Generation 911 systems.

E911 Trust Fund Emergency Communications Number E911 System Fund

Emergency Services IP Network (ESInet)

An IP-based inter-network (network of networks) shared by all agencies which may be involved in any emergency.

Federal Communications Commission (FCC)

The Federal Communications Commission (FCC) is an independent United States government agency, directly responsible to Congress. The FCC was established by the Communications Act of 1934 and is charged with regulating interstate and international communications by radio, television, wire, satellite and cable. The FCC's jurisdiction covers the 50 states, the District of Columbia, and U.S. possessions.

Florida Public Service Commission (FPSC)

Florida Public Service Commission, created by the Florida Legislature, has regulatory authority over local exchange telephone service and other utility markets.

Geographic Information Systems (GIS)

A computer software system that enables one to visualize geographic aspects of a body of data. It contains the ability to translate implicit geographic data (such as a street address) into an explicit map location. It has the ability to query and analyze data in order to receive the results

Appendix 6


in the form of a map. It also can be used to graphically display coordinates on a map i.e. latitude/longitude from a wireless 911 call.

IP Architecture Internet Protocol refers to all the standards that keep the Internet running. Describes software that tracks the Internet address of nodes, routes outgoing messages, and recognizes incoming messages.

Large County Any Florida county that has a population of more than 750,000.

Local Exchange Carriers (LEC) A telecommunications carrier under the state/local Public Utilities Act that provide local exchange telecommunications services. Includes subcategories known as the Incumbent Local Exchange Carrier(s) (ILEC(s)), Alternate Local Exchange Carrier(s) (ALEC(s)), Competitive Local Exchange Carrier(s) (CLEC(s)), Competitive Access Provider (CAP), and Certified Local Exchange Carrier(s) (CLEC(s)).

Master Street Address Guide (MSAG)

A 911 database of street names and house or building number ranges within their associated communities defining Emergency Service Zones and their associated Emergency Service Numbers to enable proper routing of 911 calls.

Medium County Any Florida county that has a population of 75,000 or more but less than 750,000.

National Emergency Number Association (NENA)

NENA is a not-for-profit corporation established in 1982 to further the goal of “One Nation – One Number.” NENA is a networking source and promotes research, planning, and training.

Next Generation 911 (NG-911) The designation for an advanced 911 emergency communications system or service that provides a communications service subscriber with 911 service and, in addition, directs 911 emergency requests for assistance to appropriate public safety answering points based on the geographical location from which the request originated, or as otherwise provided in the State E911 Plan under section 365.171, Florida Statutes, and that automatically provides emergency data information including number identification and location identification features through managed 911 IP-based services and networks.

Phase I See Wireless Phase I

Phase II See Wireless Phase II

Private Branch Exchange (PBX) A private telephone switch that is connected to the Public Switched Telephone Network.

Public Safety Agency A functional division of a public agency which provides firefighting, law enforcement, medical or other emergency services.

Public Safety Answering Point (PSAP)

The public safety agency that receives incoming 911 calls and dispatches appropriate public safety agencies to respond to the calls.

Rural County Any Florida county that has a population of fewer than 75,000.

Rural County Grant Program A grant program for rural counties for the purpose of providing facilities and network and service enhancements and assistance for the 911 or E911 systems operated by rural counties and for the provision of reimbursable loans and grants by the office to rural counties for upgrading 911 systems.

Tariff A statement by a communications company that sets forth the services offered by that company, and established customer rates, terms, and conditions under which regulated services are provided and states general obligations of the company and customer. Tariffs are subject to review by the FPSC and must be followed by the common carrier to ensure nondiscrimination between customers.

Voice over Internet Protocol (VoIP) VoIP Voice over Internet Protocol. The technology used to transmit voice conversations over a data network using the Internet Protocol.

Voice Communications Services Two-way voice service, through the use of any technology, which actually provides access to E911 services, and includes communications services, as defined in section 202.11, Florida Statutes, which actually provide access to E911 services and which are required to be included in the provision of E911 services pursuant to orders and rules adopted by the Federal Communications Commission. The term includes voice-over-Internet-protocol service.

http://www.flsenate.gov/Statutes/index.cfm?App_mode=Display_Statute&Search_String=&URL=0300-0399/0365/Sections/0365.171.html

Appendix 6


Wireless Means any Commercial Mobile Radio Service (CMRS) that falls under the FCC’s Docket 94-102 requirement for wireless enhanced 911 services.

Wireless Phase I Required by the FCC, licensees subject to the E911 rules must provide to the designated PSAP the telephone number of the originator of the 911 call and the location of the cell site or base station receiving the call from any mobile handset accessing their systems. This requirement applies only if certain conditions are met: that the PSAP has requested the service; is capable of receiving and utilizing the data; and has a cost recovery mechanism.

Wireless Phase II Required by the FCC, licensees subject to the E911 rules must provide to the PSAP the location of all 911 calls by longitude and latitude in conformance with specified accuracy requirements. This requirement applies only if certain conditions are met: that the PSAP has requested the service; is capable of receiving and utilizing the data; and has a cost recovery mechanism.

Wireline Technology used by a company to provide telecommunications services; it is synonymous with “landline” or land-based technology, which refers to standard telephone and data communications systems that use in-ground and telephone pole cables in contrast.

Wireless Service Provider (WSP) A person or entity that provides service and is subject to the requirements of the FCC order; or elects to provide wireless 911 services or E911 service in this state. Cellular mobile radio-based service commercial entity.

annual report - dms...these psap's received more than 14.3 million 911 calls last year and were...

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