Annual Report 2014

Serving our community since 1874

Message from our Board Chair

Over the past six years, I have had the honor of watching Behavioral Health Services North truly raise the bar for us and for our community. While the external environ-ment for nonprofits and behavioral health organizations remains a very challenging one, I have seen our community come together and show resilience, determination and a shared sense of purpose. It is true that the obstacles are many, but what has shone through is the steadfast commitment of BHSN and our community to helping those in

our region take charge of their lives and thrive.

We enter 2015 with continued optimism. BHSN is first and foremost about the people we serve. We are inspired by the life-changing outcomes of our advocacy, our services and the impact our programs offer to individuals, families and communities.

Our people and programs have helped thousands of people around the region and, in doing so, have strengthened our leadership position. We are committed to continue with this approach in 2015 and beyond as we work to further improve people’s lives.

On behalf of the entire Board, I would like to thank our employees for their dedication, motivation and commitment to care. BHSN would not be the great community organization it is today with-out them.

I would also like to thank our Board of Directors for their tireless dedication. Our Board Members devote a significant amount of time to the ongoing governance and oversight of the organization, and I am truly grateful for their service.

Finally, I would like to thank you, our community, for your ongoing support for our strategy and appreciation of our performance.

Let me end by speaking to a common theme I hear and share with our community. That theme is that they are amazed by the culture of caring at BHSN. Our culture is a blessing, but it does not happen by accident. It is the result of the dedication of all the people who are devoted to our tradi-tion of caring and quality, and their commitment to carry it forward every single day. Each of them has my true admiration and appreciation.

Thank you,

Mark Lukens, Board Chair

Our 2014 Board of Directors BHSN has an active, committed and voluntary Board of Directors who provide critical leadership, expertise and community oversight of our agency.

Officers: Directors:

Chairperson Mark Lukens, MBA Brian Gladwin

Vice Chairperson Barbara Storandt Matt Nolan

Secretary JoAnn Gleeson-Kreig, PhD, RN Ken N. Parker, M.S., D. Min.

Kirsten D. Pope, CPA

Joseph J. Wawrzynski, Jr, MBA

Message from our President & CEO

As I look back on 2014 and ahead into the remainder of 2015, it’s clear that earlier predictions of significant changes to come to the field of healthcare were indeed accurate. The NY State Dept. of Health has now made “integrated care” (primary care and behavioral health) the cornerstone of their healthcare reform efforts as they look to achieve the triple aim of: improved health outcomes, lower costs, and enhanced consumer satisfac-tion. The data clearly indicates that persons with co-occurring disorders (having both physical and behavioral health concerns) have the greatest potential to benefit from reform efforts and achieve these goals. This may involve bringing primary care directly into the behavioral health offices (as we are looking to do here at BHSN) or possibly embedding behavioral health providers into the primary care offices. It will involve the development of a truly integrated care plan for those with co-occurring disorders, where a team of healthcare professionals works collaboratively to achieve wellness goals for the patient. It means looking at other “social determinants” of health as well: safe housing, freedom from violence and other trauma, crisis services, transportation, adequate food, access to education and employment, supports for seniors, etc.

Achieving these goals will take a tremendous amount of effort as we look to break down the barriers to working collaboratively, engaging the State in regulatory reform efforts, finding or developing an adequate pool of trained professionals to meet the demand in a healthcare shortage areas such as ours, creating new ways to exchange information while adequately protecting sensitive health information, developing new ways to pay for services that are focused on achieving desired outcomes vs. volume, and building the necessary infrastructure (especially technology) to support these efforts. Healthcare reform on this scale has never been attempted before and the eyes of the rest of the Nation are clearly on New York at this point to see if it can be done. We know from numerous pilot projects and smaller scale efforts that this approach can and does work; taking it to this scale will be the challenge. The stakes are high, but so are the potential benefits.

To support these efforts internally, BHSN has committed to becoming a “Behavioral Health Center of Excellence.” The core elements for a Center of Excellence include:

Excellent customer service, built on a culture of staff and client engagement and wellness

Excellent outcomes Easy and prompt access to services Comprehensive care Excellent value

The bar has been set high, but we are committed to doing all we can to work with our healthcare partners to reach these worthwhile goals. We truly want to be “Your Partner in Well-being.” 

Craig Amoth, President & CEO

Our Staff BHSN is proud of those who work at our agency. As the saying goes, “We couldn’t do it without them!” Our Staff includes over 160 full-time, part-time and relief employees providing services and programs to our clients and the community throughout the year. Those who continue to lead our organization include:

Leadership Team: Craig D. Amoth - CEO

Debbie Demers-Matott - Director of Corporate Compliance & Administrative Services

David LePage - Finance Director

Service Group Leaders:

Mary Baker - Care Management & Crisis Services

Bonnie Black - Center for Personal & Organizational Development; and the BHSN Training Institute

Amy Hackett - Quality Management & Compliance Services

Amy Larmon - Adult Clinic Services and Child & Family Clinic Services

Nancy Reome-Price - Residential & Rehabilitation Services

Rick Oertel - Child/Family Residential & Development Services

Shawn Sabella - Adult Recovery & Rehabilitation Services

Our Services

BHSN looks at strengthening individuals, families and community life by delivering behavioral health services designed to build stronger families, successful satisfied lives and a healthier dependable workforce. Our current programs and services include:

Adult Clinic Adult Residential and Rehabilitative Services Breakthrough II: Community Residences and Apartment Program HUD Housing Projects Supported Housing (Helping Hands Housing) Twin Oaks Adult Recovery and Rehabilitative Services Personalized Recovery-Oriented Services (PROS) Supported Education (Learning Unlimited) Supported Employment (Resources Unlimited) Children’s Case Management HSBC Waiver and Child/Youth Case Management Child & Family Clinic Services Child & Family Clinic (CFC) Healthy Families NY/Home Visiting Program

Child & Family Residential & Developmental Svces Adventure-Based Counseling/Learning (ABC) Child & Family Respite Program Eldercare: Caregiver Resource Center & Respite Program Family Corner/Therapeutic Foster Care and Respite Families Involved Together (FIT) STOP Domestic Violence Violence Intervention Project (VIP) Care Management, AOT & Crisis Services Center for Personal & Organizational Development Employee Assistance Services (EAS) Mental Health Advocacy (MHA) Marketing/Public Relations Quality Management & Compliance Services Compliance Medical Records Ombudsman Support & Administrative Services Billing Facilities/Maintenance/Operations Human Resources Information Systems & Data Services

“Tammy did a great job helping our child. She listened and communi-cated very effectively. You are very lucky to have this caring pro-fessional woman on your staff.”

~Parent of Child in the Intensive Case Management

“x”

Stewardship of Revenue As a non-profit, BHSN undergoes an extensive annual financial audit from an independent accounting firm in addition to audits and reviews from various funders. As seen below, BHSN prides itself in responsible stewardship of funds and other resources maintaining public trust in our organization. BHSN is a local organization incorporated (since 1874) under the laws of the State of New York as a charity and under the federal government as a 501(c) 3 not-for-profit corporation.

Funding comes from a variety of sources: government contracts and grants, third party re-imbursement, voluntary contributions from our local communities, private foundations, employers and the United Way of the Adirondacks. The New York State Office of Mental Health, Office of Alcohol & Substance Abuse Services, State Department of Education, Division of Criminal Justice Services, Crime Victims’ Board, Clinton and Essex counties, as well as the Office of Children and Family Services license and fund BHSN to provide an array of services.

Eldercare respite provider is very attentive, kind, and provides good conversation.”

- Mrs. C. 

Our

2014 Revenues

$9,824,016 

2014 Expenses

$9,861,440 

Travel, Training, Recruitment,

Client Funds 4% 

Supplies, Program Support

4% 

Rent, Utilities, Equipment, Interest, Depreciation 24% 

 

Salaries, Fringe, & Stipends 68%

Clients Served in 2014

Adult Programs

Program Name Clients Served

Adult Clinic 901

PROS 310

Crisis Services 133

Adult Care Management 331

Supported Education 64

Breakthrough II 68

Supported Housing 62

Twin Oaks 53

STOP Domestic Violence 495

Violence Intervention Project 108

Employee Assistance Services 1,993

ElderCare 1,720

Suicide Hotline 488

am grateful for having the oppor-tunity and support from this program. My family finally feels like a family again. Thank you Kevin, you sure are good at what you do! “

~Child in ICM Program

“I

Our mission is to strengthen individuals, families and community life by delivering a behavioral healthcare and human service system that provides an integrated

continuum of essential, responsive and cost-effective services.

STOP Domestic Violence received continued support from the Verizon Foundation for the in-school Healthy Relationship curriculum.

PROS Supported Employment partners with businesses and other non-profits to enhance work experiences for consumers.

The Clinton County Suicide Hotline awareness event held at the PSUNY Field House.

Clients Served in 2014 (continued)

Child-Focused Programs

Program Name Clients Served

Child/Family Clinic 652

Intensive Case Management Youth 94

Therapeutic Foster Care 21

Home/Community-Based Svcs. 25

Child/Family Respite Program 42

Adventure-Based Counseling 135

Families Involved Together 97

Healthy Families NY 167

TOTAL: 7,959 individuals

have learned how to handle my feelings… use coping skills and meet new people”

– A. 

“I

Adventure-Based Counseling gets youth involved in their after-school and summer activities.

Our Human Green Ribbon created by staff at our Center for Well-being during October—Mental Illness Awareness Month

Hundreds of children and families enjoy themselves at our annual Kids’ Carnivale event at the City Gym.

Our Supporters

Under $100

Alexa King Maille

Alice Church

Amy L. Weir

Angela Provost

Anna Nardelli

Ashley Yates

Avis Smalley & Emily Wilson

Barb Storandt

Barbara Powers

Bonnie & William Miller

Brian Gladwin

Carolyn Bennett-Carson

Cathy Cook

Christine & Bruce Woolley

Craig Von Bargen

Cynthia Taylor

Darrell & Elaine Leavitt

Deborah McNamee

Donald & Maureen McMurtry

Edgar & Emily Burde

Eleanor Garrell Berger

Esther Piper

Evan Bracy

Gretchen Lefevre

Henry Morlock & Ursula Jones

Ian & Sharon Ratner

James & Diane Neyenhouse

Jesse Terry

Jim & Carole Holmes

Joe & Courtney Allen

John & Jacqueline Miller

John & Jean Ryan

Joseph & Sandra Constantine

Joyce Channell

Judith Kelley

Karen Leonard

Karlea Luxon

Kathie C. Murray

Kathy Bishop

Katie Biese

Kimberley LaMere

Kris Lukens

Leonard Skillan

Lois M. Clermont & Bob Grady

Marilyn Morton

Marion Herrmann

Marjorie Mapstone

Mark Lucas

Mary Krakowski

Mason & Joanne Forrence

Michael & Janet Deeb

Michelle St. Onge

Nancy Fegan

Nancy Lukens

Nancy Nicotera

Peter & Mina Angelos

Pfizer United Way Campaign

Rachelle Armstrong

Reid & Estelle Weedon, Jr.

Richard & Cynthia Lacki

Richard Foreman

Richard Lutinski

Robert & Patricia Garrow

Robin Brown

Ross & Iris McLean

Roxanne LaBarge

Sabrina Thayer

Scott & Kathleen Lagace

have learned from being in

the Waiver Program to be respectful and to learn to talk

to others about my feelings.”  

~S. R.

“I

Our Supporters

Under $100 (cont’d)

$100-$249

Scott Sheehan

Sharon Roraback

Stephen R. Wood

Steven LaFaive

Susan Adams

Swanton Chiropractic

Tara Powers

Thelma Douglas

Thomas & Elizabeth Metz

Thomas Braga

Tom & Arlene Morrissey

Tyler Whitney

Victoria Duley

Vladimir & Kitty Munk

Adirondack Mall Realty

AES Northeast

Angela Brown & Kellum Smith

Ann Storandt

Anonymous

Beverly Reuter

Chris Kreig & JoAnn Gleeson-Kreig

Christopher & Sally Booth

Craig Amoth

Danielle Duquette

Dannemora Federal Credit Union

Dave Greenwood Enterprises

David LePage

Diane Litynski

Dustin Bernard

E. Thomas Moran

Eleanor Goldman

Florence Kaufman

Frances Fairchild

Gail G. Kemp

Gloria Flanzer

Hal & Jackie Stephens

Holly Mercurio

Jane Pike

Jessica Miller

John D. Ryan, Jr.

John Palmer

Jonathan Lukens

Judy Delarosa

Kathy Postighione

Kenneth & Barbara Adams

Kenneth Parker

Keri Mack

Kirsten Pope & Alex Gibson

Lee Clark

Mark & Lynn Lukens

Melody Breen

Northern Insuring Agency, Inc.

Oval Development LLC

Patricia B. Neverett

Patricia J. Higgins

Pearlie Rabin

Peter Trout

Press Republican

Randall & Julia Giltz

Raymond & Joanne Domenico

Driss & Jacqueline Hassam

absolutely appreciate all the help and services provided and would recom-mend anyone to your facility! Thank you!”  

“I

Our Supporters

$100-$249 (cont’d) $250-$499 (cont’d)

$500-$999

$250-$499

$1,000+

Ann Carlson

Bridge Street Auction

Curt & Michele Snyder

David & Roberta Sullivan

Drew & Linda Sabella

Elaine Reynolds

George Disney

GSM By Nomad

Henry Goldenberg

Janet Duprey

Joseph & Robin Wawrzynski, Jr.

Liquor & Wine Warehouse

Mardi Gras North

Mark & Deena McCullough

Matthew & Bernadette Nolan

Melissa A. Kokofsky

Abbott, Frenyea & Russell, CPA's, PC

Adirondack Foundation

Alan & Jennifer Booth

Bonnie Black

CVPH Medical Center

Duane & Sharon Record

Francine C. Luck

Liquor & Wine Warehouse

Pfizer Matching Gift Program

PrimeLink

Raymond & Marjorie Heatherton

Raymond & Lola Johnson

Renate Erickson

Rick & Michele Durham

Rick & Susan Mikkelson

Rod & Dodie Giltz

Shawn Sabella

Steven A. Rivers

Tom & Kim Trombley

Three Steeples United Methodist Women

Todd Channell

United Way of Central New York

William & Katherine Wellman

Peter Lukens

Pfizer

Plattsburgh Pediatrics

Susan Kelley

Tim & Debbie Matott

Tracy Berry

Warren Tire Service Center

Mindy Sussdorff

Glens Falls National Bank

Schneider & Palcsik Injury Lawyers

SEFA - State Employees Federated Appeal

wish more employers offered the EAS benefit. It helped me stay focused and keep my job.”

~CB

“I