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Strathclyde Partnership for Transport Annual Report 2010/2011


About SPTWho we areStrathclyde Partnership for Transport (SPT) is the Regional Transport Partnership (RTP) for the west of Scotland. We are part of the transport framework created by the Scottish Government, which is made up of a national transport agency for Scotland, Transport Scotland, and seven Regional Transport Partnerships.

What we doSPT’s role involves planning and delivering transport solutions for all modes of transport across the region, in conjunction with our member councils and industry partners. SPT is at the centre of the region’s transport planning; analysing all travel needs and developing the transport system for now and the future. This includes integrating transport across road, rail, freight, ferry, cycling and walking.

The SPT area comprises of the following council areas: East Dunbartonshire, East Ayrshire, East Renfrewshire, Glasgow City, Inverclyde, North Ayrshire, North Lanarkshire, Renfrewshire, South Ayrshire, South Lanarkshire, West Dunbartonshire and the Helensburgh and Lomond area of Argyll and Bute.

Our VisionA world-class sustainable transport system that acts as a catalyst for an improved quality of life for all.

Our ObjectivesSafety and Security: To improve security and personal safety on the transport system.

Modal Shift: To increase the proportion of trips undertaken by walking, cycling and public transport.

Excellent Transport System: To enhance the attractiveness, reliability and integration of the transport network.

Effectiveness and Efficiency: To ensure the provision of effective and efficient transport infrastructure and services to improve connectivity for people and freight.

Access for All: To promote and facilitate access that recognises the transport requirements for all.

Environment and Health: To improve health and protect the environment by minimising transport emissions and its consumption of resources and energy.

Economy, Transport and Land-use Planning: To support land-use planning strategies, regeneration and development by integrating transport.

Corporate Management: To provide effective and efficient management of our people and resources.

Pursuit of Excellence: To provide a high level of service based on the needs and expectations of our customers.

Our Priorities• Plan and provide a “step change”

for bus services, standards and infrastructure.

• Revitalising the Subway network.

• Improving cross-city and cross-region links on strategic corridors.

• Improving access to services including health care and education.

• Improving sustainable connectivity for business and freight.

Our HistoryStrathclyde Partnership for Transport (SPT) was formed by bringing together Strathclyde Passenger Transport Authority and Executive and the WESTRANS voluntary partnership.

The new SPT was established by the Transport (Scotland) Act 2005 which created Scotland’s seven Regional Transport Partnerships (RTPs). SPT retains many of the transport powers and functions which were previously exercised by Strathclyde Passenger Transport Authority/Executive.

Strathclyde Partnership for Transport Annual Report 2010/2011 3


ContentsAbout SPT 2Foreword 4Executive Summary 5Introduction 6SPT Area Map 7Year at a Glance 8How SPT represents Strathclyde’s Interests 10Our Performance 18Projects Delivered 20Our Organisation 24Going Green 26Future Plans 28Financial Statement 30Contact Us 32


Welcome to Strathclyde Partnership for Transport’s Annual Report for 2010/11.In my first full year as Chair of SPT, I couldn’t be prouder of what we have achieved during a period of great financial and political change.

We are beginning the first full modernisation of the Subway in nearly 40 years and ploughing ahead with smartcard ticketing for Strathclyde.

Our commitment to improving standards for bus passengers has been unwavering and we’ve installed more new bus stops than ever before – many with CCTV, electronic timetables and in some cases solar powered lighting.

We have also introduced Scotland’s first legally enforceable agreement to improve standards for bus passengers in Renfrewshire and this “Statutory Quality Bus Partnership” scheme will be rolled out into other areas in the year ahead.

Better infrastructure has been delivered too. Indeed the Transport Minister officially opened our new Park and Ride site at Croy — the largest at any Scottish railway station and much needed.

Our common sense approach to shared services and fleet management has also delivered big savings for our partners. Our coordination of Glasgow City Council’s Social Work voluntary club transport for example has led to its costs being reduced by 40%.

And we’ve kept people moving. When extreme snow blanketed much of the country in December, the Subway carried an extra 100,000 passengers as other modes of transport failed.

That’s why our modernisation plans are so important and by this time next year, our flagship station at Hillhead will be well on the way to being finished.

We’ve had great successes this year but there’s plenty of work still to be done.

I’m delighted with the way staff at SPT have responded to the challenges we’ve faced and I’m proud to lead the organisation into another year of achieving great results, both in the planning and delivery of public transport improvements and providing key services.

Jonathan Findlay

Foreword


Within this report you’ll find all you need to know about SPT’s performance and main achievements in 2010/11.

Strathclyde is the largest region in Scotland and it is our job at SPT to keep it moving. This task has never been tougher, given the difficult economic climate and the resulting funding challenges that the public sector has faced.

SPT has continued to work hard during 2010/11 to deliver our investment commitments within available funding levels, while protecting frontline services.

The role of SPT in serving the community should not be underestimated as we plan and organise transport provision for 41% of Scotland’s population. In the following pages you will see how we work in partnership to deliver for each of our 12 council areas and how they, together with Transport Scotland and the Scottish Government, provide the financial resources to allow our operational activities to take place.

Over the past year we have worked hard to reduce our cost base in anticipation of the funding reduction which all of our constituent councils have experienced. I am happy to report that we have and are consistently achieving operational savings, while most importantly maintaining and improving our frontline customer provision.

I am very privileged to lead an organisation that has unstinting support from our member councils and partners and a workforce committed to serving the needs of our customers. I would like to thank them for their support and look forward to bringing about further significant improvements in 2011/12.

Gordon Maclennan

Executive Summary

Introduction


SPT is the regional transport partnership for the west of Scotland. Our role involves planning and delivering transport solutions for all modes of transport across the region, in conjunction with 12 member councils and industry partners.We are at the heart of the region’s transport planning; analysing all travel needs and developing a joined up network for now and the future.

We provide subsidised local bus services in areas not served by the commercial bus market and carry out the ‘biggest school run in Scotland’ – taking 49,000 pupils to and from school every day.

We also own and operate Buchanan, Hamilton and East Kilbride bus stations, which handle about 16 million passengers every year.

Alongside all of that, SPT owns and operates the Glasgow Subway – the world’s third oldest underground system and a key mode of transport for Scotland’s largest city.

The network, with its bespoke trains and original 15 stations, is considered a true Scottish icon by the 13 million commuters who use it every year.

In this report you’ll find all you need to know about our performance, highlights and key projects in 2010/11 and our top priorities for next year.

If you want to find out more information on our current activities and details of our Annual Monitoring Report on the Regional Transport Strategy, please visit our website www.spt.co.uk/publications

Paisley

Gourock

East Kilbride

Ayr

Kilmarnock BiggarIrvine

MotherwellMotherwell

DumbartonDumbarton

Helensburgh

Brodick

Milngavie

Barrhead Motherwell

Dumbarton

Paisley

Gourock

East Kilbride

Ayr

Kilmarnock BiggarIrvine

Motherwell

Dumbarton

Helensburgh

Brodick

Milngavie

Barrhead

ARGYLL &BUTE

(HELENSBURGH ANDLOMOND ONLY)

WESTDUNBARTONSHIRE

EASTDUNBARTONSHIRE

NORTHLANARKSHIRE

SOUTHLANARKSHIRE

EASTAYRSHIRE

SOUTHAYRSHIRE

NORTH AYRSHIRE

INVERCLYDE

RENFREWSHIRE

EASTRENFREWSHIRE

GLASGOWCITY

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© Crown copyright. All rights reserved. Strathclyde Partnership for Transport. 100023445, 2011.

SPT Boundary

Council Boundary

Town


SPT Area Map


Year at a Glance

April 2010 May 2010

June 2010 July 2010

August 2010 September 2010

• New management team appointed to take SPT forward.

• SPT delivers 40% savings by taking on Glasgow City Council’s voluntary transport commitments.

• Transport Minister unveils SPT’s new-look MyBus service.

• Subway extends operating hours to accommodate Snow Patrol open-air concert at Bellahouston Park.

• Patterton’s £850,000 Park & Ride completed.

• Kelvinbridge and Bridge Street Park & Ride Facilities awarded Park Mark safety status.

• Hamilton Bus Station £1.25million Stage 1 upgrade complete.

• Carluke 330-space Park & Ride opens thanks to £2million funding.

• 260 buses from Buchanan Bus Station take over 12,000 people to T in the Park.

• SPT contributes £200,000 to provide shelters and information screens as part of rejuvenation works at Bridgeton station.

• The Pope’s visit saw approx 3,000 pilgrims travel on coaches from Buchanan Bus Station. 5,000 extra passengers used the Subway.

• MyBus launches on Arran for the first time.


October 2010 November 2010

December 2010 January 2011

February 2011 March 2011

• Greenock Bus Station opens after £1.4million revamp.

• Drumry Park & Ride opens.

• Subway carries 100,000 extra passengers during an unprecedented period of bad weather.

• SPT commits to pilot of cleaner, greener battery cars.

• Public realm works at Govan Subway Station complete after £550,000 facelift.

• Work starts on £400,000 extension to Sunnyside Park & Ride.

• European (ERDF) funding secured for Dalmarnock Station upgrade.

• SPT, British Transport Police and Strathclyde Police introduce a crackdown on ticketing fraud.

• Scotland’s largest rail Park & Ride opens at Croy Station.

• Work to upgrade security at all 15 Subway stations is completed.

• First Statutory Quality Bus Partnership goes live in Renfrewshire.

• Hamilton West 100-space Park & Ride opens.

Approximately 2.14 million people live within the SPT area – 41% of Scotland’s total


How SPT represents Strathclyde’s Interests

SPT delivers transport solutions across the 12 council areas that make up Strathclyde and has a number of planning and operational responsibilities that deliver significant benefits to residents and businesses alike.These services include;

• The operation of the Subway serving Strathclyde residents.

• The management of socially necessary and demand responsive bus services (MyBus)

• Capital investment in regional transport projects for all modes

• The operation of regional bus stations/interchanges

• The administration of the regional ticketing scheme (ZoneCard)

• The administration of the Strathclyde Concessionary Travel Scheme

Our planning and operational expertise is also utilised by our member councils in managing school transport contracts, bus stops and shelter maintenance.

Headline benefits of our services by areaArgyll and ButeKilcreggan/Helensburgh Ferry — Supported at an annual cost of £330,000.

Supported bus services — Four contracts covering routes that operate in the council area at a cost of £270,000.

MyBus — Approximately 1,400 trips taken on two services operating in Argyll and Bute at a cost of £130,000.

Bus infrastructure investment — We installed seven standard bus shelters, supplied two with mains power allowing real time information and erected three solar lit shelters at a cost of £48,000.

Travel information — The Mobile Travel Centre visited the area 40 times.

Integrated ticketing (ZoneCard) — Approx 4,300 tickets were sold to Argyll and Bute residents, saving them an estimated £71,000.

Subway — 120,000 of all Subway trips originated in Argyll and Bute.

Buchanan Bus Station — 7,200 bus departures by seven services served Argyll and Bute.


East Ayrshire Supported bus services — Approximately 14 contracts covering routes that operate in the council area at a cost of £660,000.

MyBus — About 33,000 trips were taken, a 4% increase on 2009/10. Four services operated in the area at a cost of £230,000.

School contracts — A total of 251 contracts ran in the past year at a cost of £3.6million.

Travel Information — The Mobile Travel Centre visited the area 40 times.

Integrated ticketing (ZoneCard) — Approx 2,300 tickets were sold to East Ayrshire residents, saving them an estimated £300,000.

Community transport — We invested £70,000 in Coalfield Community Transport.

Buchanan Bus Station — 38,000 bus departures by 12 services served East Ayrshire.

Hamilton Bus Station — 5,200 annual bus departures by a service for East Ayrshire.

East Kilbride Bus Station — 5,300 annual bus departures by a service for East Ayrshire.

Subway — 42,000 trips originated in East Ayrshire.

East DunbartonshireBus infrastructure investment — A total of 28 new shelters were installed, six with power supplies, 18 with solar illumination and we re-roofed stone shelters all at a total cost of £190,000.

Supported bus services — Nine contracts covering routes operated in the East Dunbartonshire area at a cost of £590,000.

MyBus — 29,000 trips were taken on five services at a cost of £360,000.

School contracts — 137 contracts ran at an annual cost of £1.5million, this represents a saving of £190,000 on the previous year.

Travel information — Mobile Travel Centre visited the area 30 times.

Buchanan Bus Station — 97,000 bus departures by 22 services served East Dunbartonshire.

Subway — 258,000 trips originated in East Dunbartonshire.

Integrated ticketing (ZoneCard) — Approx 3,000 tickets were sold in the area, representing an estimated saving to residents of £260,000.

Community transport — A new vehicle was purchased for the East Dunbartonshire Transport Management Organisation at a cost of £74,000.

Hospital Evening Visitor Service — £30,000 was invested in the provision of bus services to help evening visiting at Greater Glasgow and Clyde Health Board hospitals.

SPT takes 49,000 children to and from school every day


East RenfrewshireSupported bus services — A total of five contracts covered routes in the East Renfrewshire area at a cost of £430,000.

MyBus — Approx 6,600 trips were taken, an increase of 10% on previous year at a cost of £330,000.

School contracts — 96 contracts ran at a cost of £1.1million, which represents an approximate saving of £87,000 on the previous year.

Bus infrastructure investment — 18 new shelters were installed, three were supplied with mains power and a further 19 solar-lit shelters were installed at a total cost of £130,000.

Integrated ticketing (ZoneCard) — Approx 4,900 tickets were sold to East Renfrewshire, saving residents an estimated £220,000.

Subway — 540,000 trips originated in East Renfrewshire.

Buchanan Bus Station — 37,000 annual bus departures by 10 services served East Renfrewshire.

Hamilton Bus Station — 5,200 buses departed to East Renfrewshire.

East Kilbride Bus Station — 8,700 buses departed to East Renfrewshire.

Community transport — £14,000 was invested in Community Transport.

Travel information — Mobile Travel Centre visited 20 times.

GlasgowSubway — 13.1 million trips undertaken.

Buchanan Bus Station — 550,000 bus departures of 145 services provided by 20 operators and almost 20,000 tour departures for long distance services.

East Kilbride Bus Station — 63% of departures served the Glasgow area.

Hamilton Bus Station — 28% of departures served the Glasgow area.

Greenock Bus Station — 8% of departures served the Glasgow area

Non-statutory transport provision for voluntary organisations — Scheduling and management on behalf of Glasgow City Council’s Social Work Department bringing a 40% saving to operating costs.

Supported bus services — 37 contracts covered routes operating in the Glasgow area at a cost of £1.8million.


School contracts — 222 schools bus contracts ran in Glasgow at a cost of £2million — which was an approximate saving of £430,000 on previous year.

MyBus — 100,000 trips were taken — a 4% increase on 2009/10 — on seven services at a cost of £820,000.

Bus infrastructure investment — 75 shelters were installed, 15 with power supplies and 26 solar-lit at a cost of £570,000.

Community transport — £41,000 was provided to the North Area Transport Association (NATA) and £100,000 to Community Transport Glasgow. Two new vehicles were also purchased for NATA at a cost of £148,000.

Hospital Evening Visitor Service — Investment of £30,000 towards the provision of bus services to hospital locations in the Greater Glasgow and Clyde Health Board area.

Integrated ticketing (ZoneCard) — Approx 130,000 tickets sold to Glasgow residents, saving them an estimated £1.5million.

InverclydeGreenock Bus Station — 190,000 bus departures of 20 services.

Helensburgh/Kilcreggan — Gourock ferry — £330,000 spent on operating subsidy.

Supported bus services — Six contracts covering services operating in the Inverclyde area funded at a cost of £170,000.

Bus infrastructure investment — 16 standard shelters and 15 solar shelters installed at a cost of £70,000.

School contracts — 92 contracts arranged at a cost of £1.3million.

MyBus — 19,000 trips taken, an 8% increase on 2009/10 — at a cost of £130,000.

Integrated ticketing (ZoneCard) — 15,041 tickets sold, saving residents an estimated £200,000.

Community transport — £10,000 invested in Community Transport for the Ardgowan Hospice Voluntary Car Scheme.

Travel Information — Mobile travel centre visited 30 times.

Subway — 127,000 trips originated in Inverclyde.

Buchanan bus station — 23,000 bus departures by seven services served Inverclyde.


North AyrshireSubway — 97,000 trips originated in North Ayrshire.

Buchanan Bus Station — 13,000 bus departures by eight services served North Ayrshire.

Supported bus services — 19 contracts for services covering routes operating in the North Ayrshire area funded at a cost of £1million.

MyBus Arran — Launched on Arran in partnership with the British Red Cross. Funded by £25,000 of SPT’s Community Transport budget alongside a direct investment of £75,000 to purchase vehicles now leased to the Red Cross.

MyBus — 20,000 trips were taken, a 2% increase on previous year, on four services operating in North Ayrshire at a cost of £150,000.

Bus infrastructure investment — A total of 31 shelters were installed, two with power supplies, at a cost of £120,000.

School contracts — 173 contracts ran at a cost of £2.6million.


Integrated ticketing (ZoneCard) — Approx 11,000 tickets were sold, bringing an estimated saving to residents of £330,000.

North LanarkshireEast Kilbride Bus Station — 66,000 bus departures by 3 services served North Lanarkshire.

Hamilton Bus Station — 110,000 bus departures by 12 services served North Lanarkshire.

Subway — 710,000 trips originated in North Lanarkshire.

Buchanan Bus Station — 270,000 annual departures by 53 services served North Lanarkshire.

Supported bus services — 34 contracts covered routes operating in the North Lanarkshire area at a cost of £2.2 million.

MyBus — 76,000 trips in 10 services operated in North Lanarkshire at a cost of £930,000.

School contracts — 350 contracts ran at an annual cost of £4.2 million, an approximate saving of £61,000 on the previous year.

Community transport — £96,000 was invested in Getting Better Together, Shotts and Ravenscraig.

Bus infrastructure investment — 98 shelters were installed along with 11 shelter illumination panels at a cost of £350,000.


Travel information — 12 one-stop shops across the region. Bus information display screens provided at Central Way North and South in Cumbernauld. Mobile Travel Centre visited 20 times.

Integrated ticketing (ZoneCard) — Approx 16,000 tickets sold, bringing an estimated saving to residents of £800,000.

RenfrewshireSubway — 800,000 journeys originated in Renfrewshire.

Buchanan Bus Station — 145,000 annual bus departures by 24 services serve Renfrewshire.

Greenock Bus Station — 19,000 annual bus departures from Greenock bus station serve Renfrewshire.

Statutory Quality Bus Partnership — Launched in March to provide better quality facilities and improve journey times.

Supported bus services — Nine contracts covered routes operating in the Renfrewshire area at a cost of £410,000.

MyBus — 27,000 trips on four services operating in Renfrewshire at a cost of £200,000 plus a further direct investment of £220,000 on three new adaptable buses.

School contracts — 146 contracts ran at a cost of £2 million, a saving of £640,000 on the previous year.

Integrated ticketing (ZoneCard) — Renfrewshire residents bought 34,000 tickets, saving £420,000.

Hospital Evening Visitor Service — £30,000 investment towards the provision of bus services for Renfrewshire residents to access evening visiting at Greater Glasgow and Clyde Health Board hospitals.

Travel information — Available at outlets accross Renfrewshire. SPT’s Mobile Travel Centre visited the region 20 times last year.

SPT is piloting the introduction of hybrid buses for local services


South AyrshireSubway — 47,000 trips originated in South Ayrshire.

Buchanan Bus Station — 12,000 bus departures by five services served South Ayrshire.

Supported bus services — A total of 11 contracts at a cost of £750,000.

MyBus — 21,000 trips on services operating in South Ayrshire at a cost of £140,000 plus a further direct investment of £74,000 on a new adaptable bus.

Community transport — £54,000 investment in Community Transport — “Stepping Stones for Families”.

School contracts — 193 contracts at an annual cost of £2.2 million which represents an approximate saving of £44,000 on the previous year.


Integrated ticketing (ZoneCard) — Approx 3,300 cards sold to South Ayrshire residents providing an estimated saving of £280,000.

South LanarkshireSubway — 490,000 trips originated in South Lanarkshire.

Buchanan Bus Station — 120,000 bus departures by 28 services served South Lanarkshire.

Hamilton Bus Station — 260,000 bus departures annually, covering 50 services provided by 10 operators — 150,000 departures travel outwith SLC boundaries of which 12% are long distance services — also 3,000 tour departures provided by 18 operators.

East Kilbride Bus Station — 310,000 bus departures of 30 services provided by eight operators.

Supported bus services — 35 contracts covering routes operating in the council area (nine of which cross into neighbouring council areas) at a cost of £1.6 million.

MyBus — 89,000 trips on seven services operating in South Lanarkshire at a cost of £740,000.

School contracts — 406 contracts at an annual cost of £5.3 million which represents a saving of £750,000 on previous year.

Bus infrastructure investment — 118 shelters installed, six power supplies and 57 shelter illumination panels at a cost of £550,000.

Travel information — Operation of East Kilbride and Hamilton Travel Centres, handling over 120,000 customers annually. Mobile Travel Centre visited 20 times.

Integrated ticketing (ZoneCard) — 25,000 tickets sold annually to South Lanarkshire residents — estimated saving of £770,000.

SPT introduced Scotland’s first legally enforceable agreement to improve standards for bus passengers


Community transport — £94,000 investment in three Community Transport initiatives.

Hospital Evening Visitor Service — £30,000 investment towards the provision of bus services for accessing evening visiting at Greater Glasgow and Clyde Health Board hospitals. (Available in the Cambuslang and Rutherglen areas).

West DunbartonshireSupported bus services — 10 contracts covering routes operating in the West Dunbartonshire area (six of which cross into neighbouring council areas) at a cost of £510,000.

MyBus — 21,000 trips, up 2% on 2009/10, on six services operating in West Dunbartonshire at a cost of £510,000.

School contracts — 57 contracts at a cost of £870,000, which represents an approximate saving of £43,000 on previous year.

Bus infrastructure investment — 30 shelters installed, eight with power supplies and five solar-lit, at a cost of £170,000.


Integrated ticketing (ZoneCard) — Approx 14,000 tickets sold, estimated saving to residents of £220,000.

Subway — 182,000 trips originated in West Dunbartonshire.

Buchanan Bus Station — 25,000 bus departures by nine services serve West Dunbartonshire.

Govan 952,963Partick 1,021,390Kelvinhall 642,414Hillhead 1,896,818Kelvinbridge 921,213St George’s Cross 535,362Cowcaddens 478,004Buchanan St 2,557,580St Enoch 1,795,526Bridge St 422,985West St 95,064Shields Rd 451,414Kinning Park 236,683Cessnock 481,937Ibrox 514,651TOTAL 13.004m

Subway reliability (% of trains arriving within 5 minutes of scheduled time)

99.12%

Subway Park and Ride usage 191,524Supported socially necessary bus services patronage 4,829,770MyBus (Demand Responsive Transport) patronage 446,439Gourock - Kilcreggan - Helensburgh ferry patronage 63,517


Our Performance

Subway patronage by station

HighlightsPapal visit Glasgow — 16th September 2010SPT was a key partner in developing a transport strategy for the Papal visit. Working closely with the Catholic Church, Transport Scotland, Glasgow City Council, Stagecoach, Strathclyde Police and the British Transport Police, we developed a plan to transport people from parishes adjacent to our Subway network to the open-air mass at Bellahouston Park.

Other annual totals

From April 2010 to March 2011 the Subway carried over 13million passengers

MyBus carried 446,439 passengers in 2010/2011


Parishes received wristbands and stamped vouchers allowing entry onto the system as part of individual ‘Pilgrim Packs’ with staggered times of when to travel. The Subway operated at peak efficiency all day, with trains running on a four-minute frequency. As a result, the Subway carried an extra 5,000 people on the day with no significant delays either on platforms or on ticket offices.

Buchanan Bus Station also played its part with shuttle buses operating a total of 60 departures carrying 2700 pilgrims to the event, while a further seven services from East Kilbride bus station transported a further 315.

MyBus service moves on to ArranMyBus patronage was 446,439 in 2010/11, an increase of almost 2.5% compared to 2009/10 and this was despite the severe weather experienced in December 2010.

In Sept 2010, MyBus was launched on the Isle of Arran when SPT and the British Red Cross through a partnership agreement introduced the first ever service of its kind on the island. A low-floor wheelchair friendly Bluebird Tucana Bus was also provided by SPT for the service, which not only provides a MyBus service but also community health journeys for Arran residents.

Working in Partnership with Glasgow Voluntary Club TransportIn April 2010, SPT helped secure the future of transport services for 55 voluntary run social groups in partnership with Glasgow City Council. The challenge was to reduce the costs associated with these organisations, which faced an uncertain future due to budgetary constraints. Using our transport expertise and the same software package employed to schedule MyBus journeys, SPT found alternative ways of providing this transport and helped deliver savings of 40%.

This transport is now delivered by a combination of MyBus services and Community Transport operators, who have access to some Council-owned vehicles to supplement their own pool of vehicles.

Statutory Quality Bus PartnershipScotland’s first legally enforceable agreement to improve standards for bus passengers was introduced in Renfrewshire by SPT in March 2011.

The Statutory Quality Bus Partnership agreed between SPT, Renfrewshire Council and bus operators outlined a commitment to improve infrastructure by installing new bus shelters and deal with poor road maintenance and enforcement. The scheme will run for the next five years and will allow enforcement to provide a better bus experience for passengers.


Projects Delivered

Croy Park & RideSPT completed Scotland’s largest rail-based Park & Ride at Croy in North Lanarkshire.

It was opened in February 2011 by Transport Minister Keith Brown MSP and Mark Griffin MSP, formerly SPT member for North Lanarkshire Council.

The much-needed 700 space facility is in addition to the station’s existing 215 space car park and was the result of a joint initiative by SPT and North Lanarkshire Council to meet increasing commuter demand.

Construction began in June 2010 and the project was planned in two phases to maintain car parking provision at Croy throughout. It came in on time and under its £3million budget.

The Scottish Government provided funding towards developing Croy as a strategic Park and Ride site and the £5million grant also covered the costs of operating interlink bus services to and from nearby towns until the new facility was built.

Croy is also the first rail Park & Ride car park in Scotland to achieve the prestigious Park Mark Award for secure parking from day one.

It is now operated by North Lanarkshire Council under a land and maintenance agreement.

Greenock Bus StationA new-look bus station for Greenock opened in October 2010 after £1.4million worth of improvements.

The redeveloped bus station has eight bus stances, new shelters, improved waiting areas and CCTV cameras throughout.

Upgrading the facility was a key project for SPT in 2010/11. The new layout offers improved passenger circulation areas through clearly defined pedestrian walkways and helps separate passengers from the bus operational areas.

The extensive use of glass makes the passenger waiting areas light and spacious and electronic passenger information screens give travellers information about bus arrivals and departures.

The station now boasts eight new stances in the town’s Kilblain Street and another five on Nicolson Street.

Greenock Bus Station will be operated and maintained by SPT. Like other modern transport facilities, the site is covered by a closed circuit television system. Cameras are installed inside and outside passenger waiting areas to provide added public reassurance about personal safety and deter anti-social behaviour.

SPT also funded improvements to Nicolson Street as part of the project. Road and footpath surfaces and street lighting were also renewed.

Croy Park & Ride is the largest of its kind in Scotland


Govan Public RealmSPT played a key role in transforming one of Glasgow’s oldest districts. Govan was given a £1.6million upgrade in 2010, which included much-needed improvements to the plaza area outside Govan Subway Station.

Investment came from a number of other sources, including Glasgow City Council, the Scottish Government, the Heritage Lottery Fund and Govan Cross Shopping Centre.

The square and pavements were resurfaced using Caithness stone, disused public toilets were infilled, improvements were carried out to the Saturday market area and a boundary wall was removed to open up a view of the River Clyde.

A total of £620,000 was spent upgrading the land around the Subway station, while new street lighting was also installed along with stainless steel benches, bins, cycle racks and bollards and trees planted at a cost of £700,000.

A further £310,000 was spent on improving the area around the shopping centre with one of the key elements of the facelift being the restoration of the Aitken Memorial Fountain.


Hamilton Bus stationThe first phase of work to redevelop Hamilton bus station has been completed.

SPT provided a £1.25million grant to South Lanarkshire Council for a first phase of improvements, allowing easier access for bus services at the busy hub.

The final result will see a completely new layout, with 14 stances for local bus services and separate tour coach stances created.

The new design will keep bus movements separate from general traffic in this part of Hamilton. It will also allow integration with nearby rail, bus and taxi services to enable travellers to join up journeys by public transport.

Work during phase one included new road alignments and a revised parking area and utility diversions to allow the main bus station project – phase two – to proceed.

When fully completed, the project will deliver a new operational building containing a ticket office, waiting room and toilets. Covered walkways will link to the local bus and coach stance areas, which will be enclosed. Information screens showing bus departure and arrival times are planned and improved lighting and CCTV will also be installed.

Real Time Bus InformationState-of-the-art real time bus information was introduced at bus stops throughout Ayrshire in April thanks to a £1million grant from SPT.

The new system was rolled out to the busiest bus stops in the area and buses on these services were also fitted with tracking devices, allowing accurate arrival times to be displayed on a screen at individual bus stops.

The Real Time Passenger Information system was a joint initiative between SPT, East Ayrshire Council, North Ayrshire Council, South Ayrshire Council and Stagecoach.

Future developments of the system are likely to allow bus passengers to text a number and receive timetable information directly on their mobile phones. This will reduce the time that passengers need to wait at bus stops and reduce overall journey times.


Dalmarnock StationSPT has pledged £2million towards the upgrade of this key station that will serve the Commonwealth Games and also successfully bid for a further £2.86millon in European (ERDF) funding.

With the outline design stage now complete, the project has been handed over to the national agency Transport Scotland to take forward as sponsor.

SPT, Glasgow City Council and regeneration agency Clyde Gateway (which will both contribute £2million each), are keen to see the current station demolished and a new building put in place, with an upgrade of the surrounding area also carried out.

Located on the Argyle line, the station in the city’s east end has an excellent service frequency of four trains per hour westbound to Motherwell, Hamilton and beyond, and eastbound to Glasgow, with a five minute journey time to city centre.

The station also has a footfall of approximately 61,000, the majority of which is related to major events at Parkhead stadium, the home of Celtic Football Club.

The upgraded station will be located directly beside the Athletes’ Village for the Games in 2014 and SPT has championed the station’s overhaul for a number of years, believing it to be an opportunity to deliver a fantastic transport legacy.

Park & Ride Around the RegionSPT also delivered a number of other Park & Ride facilities this year in partnership with our member councils with the aim of encouraging people to give up their cars and adopt public transport for all or part of their journey.

These were completed at:

Carluke 330 new spaces at a cost of £1.2millionPatterton 135 new spaces at a cost of £850,000Hamilton West 100 new spaces at a cost of £550,000

Drumry 55 new spaces at a cost of £100,000

Alexandria 34 new spaces at a cost of £70,000

Barrhead 27 new spaces at a cost of £100,000

Year 2009/2010 2010/2011Headcount 686 634

Salaries £21,062,000 £20,402,000


Our Organisation

Reducing our costs was a key objective in 2010/11 and we made a significant reduction in inherited debt as planned. A final repayment of £6.142million was made resulting in SPT now being debt free. This frees up resources towards funding our main objective of modernising the Subway.

Our People

SPT has undertaken an efficiency drive in the last year to reduce costs and streamline the make up of the organisation.

As of March 2011, SPT employed 634 people – a reduction of 8% on the year before. Of this, 63% were male and 37% female.

Corporate expensesSPT’s director expenses totalled £5,641 in 2009/10 and £2,175 in 2010/11 — a reduction of 62% — which also reflects a reduction in the number of employees at this level from 12 to six.

Members’ allowancesSPT comprises 20 councillor members representing the 12 constituent unitary authorities in the west of Scotland, plus seven appointed members. Allowances and expenses were reduced by 12% on the year before, from £54,000 in 2009/10 to £48,000 in 2010/11.

OtherSPT paid a total of 15,523 invoices during 2010/11 with 12,963 or 84% being paid within 30 days.

46 Freedom of Information requests were received during 2010/2011, 45 of which were responded to within the statutory timescale – i.e. 97% compliance rate.

David Wallace Director Subway Operations

Position vacant Director Bus Operations

Neil Wylie Director Finance & HR

Charles Hoskins Director Projects

Eric Stewart ACE Operations

Valerie Davidson ACE Business Support

Gordon Maclennan Chief Executive


SPT has saved over 200 tonnes of C02, an estimated £50,000 saving on our energy bills


Going Green

Strathclyde Partnership for Transport (SPT) devised a Carbon Management Plan in conjunction with the Carbon Trust with a view to reducing our carbon emissions by 20% over a five-year period. The Carbon Management Plan focuses on projects that reduce emissions from the operational side of the organisation, namely the delivery of Subway and Bus services across the west of Scotland.

SPT has already completed a lighting upgrade in 15 Subway stations, involving a switch from T12 and T8 mains frequency lighting to T5 high frequency lighting. To date this project has saved over 200 tonnes of CO2, an estimated £50,000 saving on energy bills. In addition, measures have been taken to install a specially designed sophisticated lighting control system at Shields Road Park and Ride. It is anticipated the upgrade, which will use LED fluorescent tubes, will help cut energy bills there by up to 70%.

Our £6million escalator replacement programme also brings an environmental benefit with the installation of energy efficient technology; helping us meet our 20% targeted reduction of CO2.

At the Subway’s main Govan depot, an upgrade of the heating system within the stabling shed was carried out to reduce both emissions and costs. This saw gas-fired air space heaters replaced with more efficient gas-fired radiant heating. It is estimated that this project will almost half annual gas consumption and save over 70 tonnes of CO2.

Hybrid BusSPT purchased five state-of-the-art hybrid buses from Falkirk firm Alexander Dennis Ltd at a cost of £1.1million in May 2010.

The vehicles will form part of a pilot project to introduce hybrid vehicles for local services in Strathclyde.

We believe that the introduction of the vehicles will lead to improvements in both service quality and efficiency, particularly if introduced in so-called high emission “hot spots”.

SPT also purchased two electric vehicles to replace conventional diesel cars in our fleet in a further bid to reduce emissions during our day to day operations.


Sustainable GlasgowSustainable Glasgow is an initiative set up by Glasgow City Council. Involving key stakeholders in the public and private sectors, its ambition is to make Glasgow one of Europe’s most sustainable cities within 10 years.

The group aims to go significantly beyond achieving carbon emission reductions by delivering major investment; creating long-term jobs; helping to tackle fuel poverty; support the development of new clean energy; improving air quality and helping to regenerate communities.

Transport is a critical element in this ambition and SPT is a member of the Sustainable Glasgow Steering Group, Working Group and Transport Sub-group. We have also seconded a member of SPT staff to work full time with the Sustainable Glasgow project team.


Future Plans

Subway Modernisation & Hillhead Station Work at Hillhead Station, one of the busiest on the network, began on Saturday 9th July 2011, marking the beginning of a dramatic multi-million pound overhaul of the world’s third oldest Subway system.

It followed the award of a £1.6million contract to refurbish the station as the first part of an overall upgrade of the Glasgow Subway. This will become the flagship for upgrades at all other stations.

It will also feature an iconic piece of public art by Alasdair Gray. Famed as one of the best writers and artists of his generation, he has been tasked with designing a huge mural for the entire back wall of the station, which will be instantly recognisable to passengers as they enter.

Work at Hillhead will be complete by summer 2012 and upgrades at two more key stations are planned prior to Glasgow hosting the Commonwealth Games in 2014.

Built in 1896, the Subway has only been modernised twice in its lifetime - being converted from cable hauled to electric traction in 1935 and later closing between 1977 and 1980 to allow installation of new platforms and new trains.

With maintenance and operating costs spiralling, a full scale upgrade above and below ground is being pushed forward by SPT as the only option to secure the Subway for future generations.

The Subway would not be able to continue to operate without investment and the benefits of modernisation are significant.

Research has shown that £150 million could be saved over a 30-year period through a reduction in operation and maintenance costs while patronage, currently 13 million a year, could reach 18 million.

Subway Escalator Renewals As part of the modernisation programme on the Subway, SPT has awarded a £5.6million contract to Otis, one of the UK’s top escalator suppliers.

It will require that all of the escalators throughout the Subway system are removed and replaced over the next five years to improve efficiency, reliability and safety.

The current escalators have been in use since the late 1970s and are now nearing the end of their operational life. The modern replacements will form a vital part of efficient movement of customers on the system.


Integrated TicketingWork to introduce next generation smartcard ticketing on the Glasgow Subway by summer 2013 is under way and SPT’s ambition is to see the system extended to include seamless travel on bus, rail and ferry services.

Smart tickets, like London’s Oyster card, allow passengers to use one plastic card to make journeys on different types of public transport. The card is loaded with cash in advance and can also be automatically topped up from a bank or credit card account.

SPT’s smart ticketing system will rely on technology provided by the East Kilbride company Ecebs and work there is already ahead of schedule.

SPT and Ecebs will link-up in a joint venture bringing together significant expertise to develop a system that will simplify the purchase and top-up of smart tickets through convenient sales outlets, vending machines and retailers.

Dalmarnock StationIn September 2011, work will begin on a major overhaul of this ‘gateway to the Games’ railway station.

The existing station will be demolished and a new building constructed, with a significant upgrade of the surrounding area also to be carried out at a cost of £9million.

The project is being driven by SPT, Glasgow City Council and regeneration agency Clyde Gateway.

Work is expected to be complete by the end of 2013, in time for Glasgow’s Commonwealth Games.

Hamilton Bus StationThe three million passengers who use Hamilton Bus Station can look forward to phase two of the project delivering state-of-the-art facilities as well as improved links to the nearby rail station and taxi services.

Phase one saw SPT award a grant of £1.25 million to South Lanarkshire Council for improvements allowing easier access for bus services at the busy hub.

Funding of approx £4.5million has been allocated for phase two, with the full project expected to be complete in 2012.

2% 5%

5%

4%

27%

4%6%

15%

8%

5%

15%

4%

Argyll & Bute 624,000

East Ayrshire 2,006,000

East Dunbartonshire 1,948,000

East Renfrewshire 1,641,000

Glasgow 10,339,000

Inverclyde 1,521,000

North Ayrshire 2,412,000

North Lanarkshire 5,757,000

Renfrewshire 3,081,000

South Ayrshire 1,854,000

South Lanarkshire 5,586,000

West Dunbartonshire 1,689,000

Total £38,458,000

2% 5%

5%

4%

27%

4%6%

15%

8%

5%

15%

4%


Financial Statement

SPT’s net revenue budget was set at £39.566million, of which £38.458million was financed by requisition from the 12 unitary authority partners in the SPT area with the remaining £1.098million financed by Scottish Government grant.SPT also receives a specific grant from the Scottish Government to fund capital investment.

Total expenditure in support of the programme amounted to £26.377million. The programme was funded by £23.859million of Scottish Government general capital grant. Local authority capital funding of £0.571million, European capital funding of £0.063million and capital funded from revenue of £1.884million.

Funding from local authorities2010/11 contributions from Unitary Authorities


CapitalHighlighted spends from our Capital programme in the last year include:

Bus operationsBus shelter upgrade programme £2,222,102

Hybrid bus pilot £1,198,093

SubwayTunnel reinforcement and drainage £351,514

DDA Subway improvements £364,345

ProjectsCroy Park & Ride £2,788,731

Hamilton Bus Station redevelopment £1,193,249

Local authorityRealtime bus info – Ayrshire £1,099,652

Routes to Hampden bus infrastructure £2,000,000

OtherGovan public realm improvements £571,033

Agency services are also carried out by SPT on behalf of our local authorities and cost of these services is fully funded by the relevant authorities.

The total budget for these services in 2010/11, which was reimbursed to SPT, was £30.043million.

These services can be broken down as follows:

• School Transport £29,124,000

• Bus Shelters & Stops Maintenance £858,000

• Advertising — Bus shelters £61,000


Contact Us

Your SuggestionsIf you would like to pass on your suggestions or comments, please email us at: [email protected]

General enquiriesIf you have an enquiry relating to any of our services please send it to: [email protected]

Contact us by postWrite to us at:

SPT Consort House 12 West George Street Glasgow G2 1HN.

Contact us by telephoneTelephone our main switchboard on 0141 332 6811. The automated service is open from 08:30 until 16:45 Monday to Thursday and 08:30 until 16:00 on Fridays. It is not in operation at weekends and on public holidays.

OnlineFollow us on twitter at @GlasgowSubway

Strathclyde Partnership for Transport Annual Report 2010/201134Strathclyde Partnership for Transport, Consort House, 12 West George Street, Glasgow G2 1HN

annual report 2010/2011 - spt• spt commits to pilot of cleaner, greener battery cars. • public...

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