annual report 2008/2009 - national library of australia · 2018. 5. 21. · libraries australia...

Libraries Australia Advisory Committee paper LAAC/2009/2/2

LAAC/2009/2/2

ANNUAL REPORT 2008/2009

Libraries Australia Annual Report 2008/09

LAAC/2009/2/2

Overview............................................................................................................................3

Key Statistics for 2008/2009 .......................................................................................4

Strategic Plan 2009-2011 .............................................................................................4

Revision of the Libraries Australia Mission Statement ........................................4

New Libraries Australia E-newsletter .......................................................................5

National Roadshow Programme & Visits to University Libraries ......................6

Libraries Australia Annual Forum 2008 ....................................................................6

Libraries Australia and Social Networking Tools ...................................................7

Marketing and Sponsorship ..........................................................................................7

Subscription Models for Special Libraries, Schools & Commercial Providers 8

Libraries Australia Help Desk ......................................................................................8

Training Courses..............................................................................................................9

State & Territory User Group Meetings ....................................................................9

LAAC Meetings & OCLC Members’ Representation .................................................9

Membership.....................................................................................................................10

Libraries Australia Services Availability................................................................10

Libraries Australia Search Release 2.4 ...................................................................10

Effect of Data Syndication on Searching ................................................................11

Top 20 Searching Organisations, by Sector...........................................................12

Usage of Services provided Through Libraries Australia...................................15

Libraries Australia Document Delivery & Release 3.2.1 ....................................16

Libraries Australia Cataloguing Service .................................................................17

Summary of Growth of the AustraliaN National Bibliographic Database......18

Improving the Quality of the AustraliaN National Bibliographic Database .18

Improving the Coverage of the Australian National Bibliographic Database............................................................................................................................................19 Record Sets and Products ...........................................................................................22

Appendix A: Membership of the Libraries Australia Advisory Committee....23

Appendix B: State User Group Convenors and Secretaries................................24


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OVERVIEW

The 2008/09 year can be summarised as a year of outreach for Libraries Australia. New ways of working with member libraries were implemented and more traditional modes of contact were reinforced. Significant activities which increased outreach were:

the development of a strategic plan for 2009-2011;

revision of the Libraries Australia mission statement;

the introduction of a bi-monthly electronic newsletter;

a national roadshow programme;

visits to university libraries in New South Wales, Victoria and the ACT, which facilitated the implementation of the action plan arising from ANBD coverage survey;

the programme for the Libraries Australia Annual Forum which reaffirmed its goal to

explore future directions for national services;

establishment of an informal social networking space in ning, and the ability to search Libraries Australia in Facebook;

the implementation of new subscriptions models for the special library sector and

commercial providers of services to libraries and a new membership offer for school libraries.

These activities were supported by regular contact through:

the Libraries Australia Help Desk via telephone and email;

Libraries Australia-endorsed training courses;

attendance by Libraries Australia staff at State and Territory User Group meetings; and

two Libraries Australia Advisory Committee meetings. Libraries Australia membership remained steady, but the usage of all services increased due to the outreach activities combined with the ongoing programme of technical developments including:

WorldCat synchronisation (SRU Record Update), introduced in January 2009;

an action plan for increasing ANBD coverage arising from the ANBD coverage survey;

the release of Libraries Australia Search 2.4 progressively over February and March 2009;

the release of Libraries Australia Document Delivery version 3.2.1 on 18 November 2008;

the commencement of automated Duplicate Record Detection in the National Bibliographic Database in September 2008 after extensive testing; and

the release of the Libraries Australia cataloguing client version 4.1 on 1 December 2008.


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KEY STATISTICS FOR 2008/2009

Key statistics

ANBD size: Over 46 million holdings (last year 43.7m), exceeding the target increase by 57%

More than 19.6 million bibliographic records, with 954,224 added (last year 18.5m)

3,632 new authority records added, total holdings 1.78 million

Links to more than 969,400 online resources (last year 840,000)

Searches: Over 15.8 million searches (last year 14.3m), of which 2.5 million (15.8%) used the free service (last year 1.6m)

Document delivery: 319,000 items requested through the document delivery service (last year 307,000)

STRATEGIC PLAN 2009-2011

A Strategic Plan outlining proposed directions for 2009-2011 was drafted for comment. The activities are proposed in the context of providing services which simplify but enrich the ‘find’ and ‘get’ experience of the general public when locating information provided by Australian libraries. An important strategy underpinning the location function is the role Libraries Australia plays in syndicating records to international aggregations of data such as WorldCat1. It allows Australians to find materials held by or subscribed to by their local libraries in search engines such as Google. Statistics illustrating the impact of the arrangement with WorldCat are provided further on. The Plan may be consulted in full at www.nla.gov.au/librariesaustralia/documents/strategic-plan.pdf.

REVISION OF THE LIBRARIES AUSTRALIA MISSION STATEMENT

The work to draft a new Strategic Plan for Libraries Australia resulted in the revision of the service’s Mission Statement.

The key mission of Libraries Australia is to support the workflows of Australian libraries. It is a national not-for-profit collaboration which provides workflow services in exchange for a cost-recovery subscription fee. The benefits to member libraries are:

1. use of all of the ANBD data to meet copy cataloguing needs, and find all of that data in one place;

1 OCLC and Google to exchange data, link digitized books to WorldCat, May 2008 www.oclc.org/news/releases/200811.htm


LAAC/2009/2/2

2. unlimited access to WorldCat - and other external databases - simultaneously, giving a high copy cataloguing hit rate;

3. inclusion of TOC data not easily available elsewhere, which enhances the member libraries’ catalogues;

4. assistance in making environmental transitions such as migration to new cataloguing standards (including Resource Description & Access);

5. full use of the national interlibrary loan system (LADD) – or, utilise a fully tested interconnection between their local ILL system and LADD – and the associated payments service;

6. workflow advice through the Libraries Australia Help Desk, whenever it’s needed; 7. ability to offer local communities alerting services through the personalisation features

of Libraries Australia Search; 8. real time synchronisation of catalogue data of member libraries to the global catalogue

WorldCat, ensuring visibility of Australian collections to a global community; 9. engagement between libraries in both formal and informal spaces online and offline, to

share advice on workflow issues; 10. influence over the future directions of the service through the Libraries Australia

Advisory Committee.

Libraries Australia is hosted by the National Library. It has an auxiliary mission to underpin the new Trove service, a key tool for information services librarians.

The revised Mission Statement was introduced in the first Libraries Australia electronic newsletter, available at www.nla.gov.au/librariesaustralia/news/e-newsletter-archive.html.

NEW LIBRARIES AUSTRALIA E-NEWSLETTER

In June 2009, a newsletter providing a digest of news was delivered via email. The first in a series of bi-monthly issues, the newsletter was developed using the same Synergy Mail software platform used for the Electronic Resources Australia (ERA) newsletter.

The newsletters are also kept in an archive which has been established at http://nla.gov.au/nla.arc-102162. The first item introduced the national roadshow programme.


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NATIONAL ROADSHOW PROGRAMME & VISITS TO UNIVERSITY LIBRARIES

The Libraries Australia Customer Services (CS) and Database Services (DBS) teams developed a programme of roadshows which commenced in April in the ACT. Designed specifically to be an interactive event, each free day-long session provides an opportunity for operational staff to pose questions about any aspect of Libraries Australia services. Information on recommended workflows is also provided. Libraries Australia staff travelled to Queensland in April, the Northern Territory and Tasmania in June and the other states were scheduled.

Libraries Australia was grateful for the support from the Brisbane City Council Library, the National Library, Alice Springs Civic Centre, James Cook, Central Queensland, Tasmania and Charles Darwin Universities for the provision of venues free of charge. Attendance varied according to venue size, and one roadshow (in Brisbane) was over-subscribed.

Libraries Australia staff Laurel Paton, Mary-Louise Weight, Karen Vinoles, Julia Hickie (all CS), Carol Hamilton and Ian Dunn (DBS) were rostered to share the responsibility for roadshow delivery, to ensure minimal impact on staff back in the office. Common feedback included an appreciation for the informal style and the professionalism of the presenters, the immediate applicability of the information learned, and gratitude for Libraries Australia staff travelling to some non-metropolitan centres.

Separate visits to university libraries continued, and provided an opportunity to discuss strategies for enhancing ANBD coverage. There is a range of automated methods for record contribution which can also enhance records on ingest. Several libraries which were not Libraries Australia subscribers also responded to the survey and have since been contacted to thank them for their contribution.

LIBRARIES AUSTRALIA ANNUAL FORUM 2008

Since 2007 the programme for the Annual Forum has focused on the presentation of innovative developments while reducing discussion of operational matters, which are better addressed at state and territory User Group meetings. The 2008 Forum in Sydney was no exception, and featured Dr Thom Hickey from OCLC’s Office of Research, Eric Lease Morgan from the United States-based University of Notre Dame and Simon Porter from the University of Melbourne’s eScholarship Research Centre. A full Forum report is available in Gateways2.

(L–R) Dr Colin Adrian, CEO of the Canberra Institute of Technology; Simon Porter; Linda Luther, chair of the Libraries Australia Advisory Committee and University of Tasmania Librarian; Dr Thomas Hickey and Eric Lease Morgan Photo: Phil Carrick

2 Libraries Australia Forum 2008, www.nla.gov.au/pub/gateways/issues/96/story05.html


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The 2008 Forum reaffirmed the need for an annual event, and welcomed the launch of a virtual equivalent – a Libraries Australia space in the social networking tool ning.

LIBRARIES AUSTRALIA AND SOCIAL NETWORKING TOOLS

Libraries Australia continues to explore new tools for engaging with people who want to use the service for work and research purposes. In February 2009, a closed Libraries Australia discussion space in ‘ning’, a freely available external hosting service, was established at <librariesaustralia.ning.com>. Joining ning is by invitation only3. At the end of June 2009, 237 people had joined. Topics under discussion have included new plans for authority records and the benefits of adding of OCLC control numbers to all Libraries Australia processes.

The ability to search Libraries Australia from Facebook was implemented in August 20084, to provide a social way of discovering and sharing information about a resource.

MARKETING AND SPONSORSHIP

New mobile phone socks were launched at the Information Online Conference and Exhibition in January 2009. Eight hundred socks were distributed with 1,000 Libraries Australia chocolates. Pens and notebooks continued to be reordered as staple items. An environmentally friendly bag was also developed for subsequent events.

Photo of mocks and chocolate: Craig Cooman Photo of bag: Mary-Louise Weight

Regular conferences at which flyers and promotional items were distributed included:

ALIA Library and Information Technicians Conference, October 2008 Australian Committee on Cataloguing seminar, November 2008 Libraries Australia Forum, November 2008 Charles Sturt University seminar, November 2008 – Broadband, libraries and the creation

of Australia’s digital culture ALIA New Librarians Symposium, December 2008

3 How to join ning, www.nla.gov.au/librariesaustralia/documents/Ning.pdf 4 Libraries Australia joins Facebook, www.nla.gov.au/pub/gateways/issues/94/story07.html


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ALIA Information Online Conference and Exhibition, January 2009 Innovative Ideas Forum, March 2009.

Invitational events included the Australia Federation of Family History Organisations’ tri-ennial Congress on Genealogy & Heraldry, January 2009; and the Western Australia Amlib User Group meeting, May 2009. Monthly advertisements were provided to Incite magazine.

SUBSCRIPTION MODELS FOR SPECIAL LIBRARIES, SCHOOLS & COMMERCIAL PROVIDERS

As part of the review of all Libraries Australia subscription fees, special libraries were contacted to explain the choices based on intrinsic size in the proposed subscription model. Four opportunities to respond were provided. An introductory offer of $200 for the subscription year ending in June 2010 was also made to school libraries. While some interest was expressed, this did not result in any new school library memberships in 2008/09. The fees paid by a dozen commercial providers of services to libraries were reviewed and re-negotiated. All new charging schedules were made available on the Libraries Australia web site.5

LIBRARIES AUSTRALIA HELP DESK

The Help Desk received 8,834 enquiries in 2008/09 (last year 8,752). Response times achieved were: 85% within one day, 98% within five days, and 100% within four weeks.

Enquiry Method 2007/08 2008/09

60.0% 50.6%

40.0% 49.4%

The Help Desk was staffed on all public holidays which were not

observed nationally

The most frequently asked questions related to Libraries Australia Document Delivery (1,406 up from 1,246 last year), possibly due to the increased number of sites installing new ISO-ILL compliant software. As anticipated a year ago, the introduction of the automated duplicate detection algorithm caused reporting of duplicates to trend downwards (1,443 down from 2,114). A project to replace the software which is used to record all enquiries was started.

Document Delivery17%

Libraries Australia24%

ALG4%

Referrals to within NLA6%

Other1%

ILRS3%

Ning3% ERA

3%

Duplicate removal17%

Cataloguing9%

Picture Australia5%

Events & Promotion8%

5 Subscriptions from 1July 2009, www.nla.gov.au/librariesaustralia/charges.html


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TRAINING COURSES

The Directory of Libraries Australia Trainers and course information were reviewed and enhanced with the assistance of the training agents6. Number of courses Number of participants Course 2006/07 2007/08 2008/09 2006/07 2007/08 2008/09 Search 18 10 6 98 61 28 Cataloguing Client 8 3 4 58 20 30 Document Delivery 29 30 15 233 184 91 Document Delivery online

2 11 5 13 16 5

LADD Seminar - - 1 - - 12 Total 57 54 31 402 281 166

STATE & TERRITORY USER GROUP MEETINGS

Each state and territory hosted one or more user group meetings over the year. The full list of meeting convenors and Libraries Australia representation is at Appendix B. Libraries Australia staff were available to attend at least one meeting in each capital city in 2008/09, as shown, to provide information on the status of Libraries Australia and seek feedback.

LAAC MEETINGS & OCLC MEMBERS’ REPRESENTATION

The Libraries Australia Advisory Committee (LAAC) provided strategic advice at its two meetings in October 2008 and April 20097. The LAAC was chaired by Ms. Linda Luther. Both meetings were also attended by newly-appointed observer to the LAAC, Mr Vic Elliott, Director of Scholarly Information Services and University Librarian at the Australian National University, who sought input to and gave reports on new OCLC governance arrangements. An election was held over December-January to replace community-elected LAAC members Ms. Joan Moncrieff and Mr Chris Taylor. The LAAC recorded its gratitude to Ms. Moncrieff for her expert advice on standards matters. Mr Taylor, from the University of Queensland Library, was reappointed and was joined by Ms. Noelle Nelson from the State Library of New South Wales. Ms. Vicki McDonald stepped down in March 2009 as the representative of the National and State Libraries of Australasia (NSLA) consortium on the LAAC and was replaced by Ms. Monika Szunejko from the State Library of Western Australia, whose term as an elected member had expired. The full list of LAAC members is at Appendix A. All Libraries Australia member libraries have voting rights within the OCLC governance structure.8 As the Libraries Australia representative, Mr Elliott attended the last OCLC Members Council meeting in May 2009 and assisted in the development of a new Asia-Pacific Regional Council framework.9 Each Regional Council will meet annually from September 2009.

6 Libraries Australia training, www.nla.gov.au/librariesaustralia/training/trainers.html 7 LAAC papers are available at www.nla.gov.au/librariesaustralia/laacpapers.html#papers. 8 OCLC Agreement Frequently Asked Questions www.nla.gov.au/librariesaustralia/documents/faq_oclc_agreement.pdf 9 Status of the Governance Relationship with OCLC www.nla.gov.au/librariesaustralia/documents/04StatusofrelationshipwithOCLC.pdf


LAAC/2009/2/2

MEMBERSHIP

Libraries Australia processed 36 new members and 35 cancellations in 2008/09. New members were from the following sectors:

special libraries 36% (13)

public libraries 27.8% (10)

individuals 30.5% (11)

one international library.

The reasons given for cancellation were:

closure of library 28.6% (10)

no further requirement to use Libraries Australia, including six individuals 68.6% (24)

one international library, which now uses WorldCat instead.

The total number of member libraries was 1,251 (10 less than last year due to several library mergers) with 6,992 active signons. Of these, there were 1,641 subscribers to the Libraries Australia discussion list (last year, 1,667) and 745 subscribers to the Libraries Australia Document Delivery list (last year, 715).

LIBRARIES AUSTRALIA SERVICES AVAILABILITY

Member libraries had access to Libraries Australia services during 99.42% of business hours as well as non-core times, including a peak of 100% availability in January. November 2008 suffered from outages in data loading processes, but in the same month the service overall remained available for 95.74% of the time. The National Library’s IT Division explored a range of hardware and software options to improve performance in the search service.

LIBRARIES AUSTRALIA SEARCH RELEASE 2.4

Enhancements to search module software were released in two separate packages. Package one contained:

enhanced access to the Maps of Australia service which hosts a geospatial search;

COinS support for MARC databases in Libraries Australia. COinS is a specification for encoding structured bibliographic information in an HTML page.10 The COinS code is dynamically generated to the full item details page in Libraries Australia, and is not visible on the page but can be read by tools like Zotero and is visible in the HTML source of the page;

an additional 13 bookshops in the ‘get this item’ option including the National Library Online Shop, Alexander Fax Books, Ark House Press, Books Direct, Koorong Bookstores, Mandala Books, Smith’s Alternative Bookshop, Sound Books, Sunset Books and Music, Textbooks4U, The Nile, University of New South Wales Bookshop and Word Bookstore; and

improved readability of the holdings display.

Package two contained an ability to search ISBN, ISSN and LCCN indexes in WorldCat in advanced mode.11

10 Context Objects in Spans, http://coins.info; www.zotero.org 11 Release notes are available at www.nla.gov.au/librariesaustralia/LAReleasenotes.html


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Libraries Australia Total Searches

0

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

14,000,000

16,000,000

18,000,000

2003/2004 2004/2005 2005/2006 2006/2007 2007/2008 2008/09

Subscription service Free service

The use of the free search service increased to 15.8% of all searching (up from 12% last year) and the overall increase in searching was 11%.

EFFECT OF DATA SYNDICATION ON SEARCHING

Data syndication is one of the value-added services facilitated by Libraries Australia on behalf of its members to ensure Australians find material in Australian libraries easily. Automated processes using different technical protocols such as OpenSearch are arranged to share records with global search engines.12

2007/08 2008/09

4,391 searches since August 2007

5,150 searches

46,534 click-throughs to Australian libraries from WorldCat.org

148,639 click-throughs to Australian libraries from WorldCat.org

Google referred to 138,714 pages in Libraries Australia

Google referred to 160,330 pages in Libraries Australia

62 searches from Facebook during April-June 2008

858 searches from Facebook

12 Ways of searching Libraries Australia, www.nla.gov.au/librariesaustralia/searching.html


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TOP 20 SEARCHING ORGANISATIONS, BY SECTOR

Education

National and State Libraries Australasia

399,635 Deakin University Library

324,068 University of Sydney Library

261,024 University of Melbourne Library 257,308 Monash University Library 211,179 University of Newcastle Library

168,728 University of Queensland Library 147,623 Flinders University Library

135,996 RMIT University Library

118,825 University of Western Sydney Library 118,690 University of Adelaide Library

116,446 University of Western Australia Library

110,880 Swinburne University of Technology Library 110,430 La Trobe University Library 105,299 University of New South Wales Library 100,271 University of South Australia Library

98,051 University of Wollongong Library 88,689 Victoria University Libraries 82,754 Queensland University of Technology Library 82,091 Macquarie University Library 78,607 University of Canberra Library

703,678 State Library of New South Wales

679,423 National Library of Australia 163,567 State Library of Victoria 127,392 National Library of New Zealand

111,140 Northern Territory Library 104,824 State Library of Western Australia

90,082 State Library of South Australia 78,263 State Library of Tasmania 57,727 ACT Library and Information Services 56,504 State Library of Queensland

-40% 0% 40% 80% 120%

2008-09 percentage

variance from 2007-08

-40% 0% 40% 80% 120%


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Public Libraries

Special Libraries

162,146 Kingston Information and Library Service (Vic) 113,594 Moreland City Libraries (Vic)

112,932 City of Sydney Library (NSW) 97,193 Whitehorse Manningham Regional Library (Vic)

92,984 Shoalhaven Libraries (NSW) 80,490 Brisbane City Council Libraries (Qld) 75,505 Canterbury City Council Libraries (NSW)

73,759 Darebin Libraries (Vic)

72,047 Hobsons Bay Libraries (Vic) 70,704 Melbourne Library Service (Vic) 70,062 Sunshine Coast Regional Council Libraries (Qld) 69,317 Richmond-Tweed Regional Library (NSW) 68,564 Newcastle Region Libraries (NSW)

64,366 Yarra Plenty Regional Library Service (Vic) 63,264 Ipswich Library and Information Service (Qld) 63,232 Cairns Regional Council (Qld) 61,618 Moreton Bay Regional Council (Qld) 59,965 Port Phillip Library Service (Vic) 59,429 Mornington Peninsula Library (Vic) 59,201 Wyndham City Council Library Service (Vic)

103,665 CSIRO 49,063 Department of Primary Industries (NSW) 34,342 Curriculum Corporation (Vic) 33,968 Dept of Families,Community Services & Indigenous Affairs (ACT)

29,888 Education Queensland Library Services (Qld)

29,430 Art Gallery of New South Wales 28,052 Department of Primary Industries (Vic) 26,070 Australian Taxation Office (ACT)

22,543 Vision Australia: Information and Library Services (Vic) 22,215 National Museum of Australia Library (ACT)

25,192 Gardiner Library Service: John Hunter Hospital (NSW) 20,513 Defence Science and Technology Organisation (SA) 18,616 Royal Adelaide Hospital; Inst of Medical & Veterinary Science

18,552 Defence Library Service (ACT) 17,797 Digital Education Services (Vic) 17,440 Aust Institute of Aboriginal & Torres Strait Islander Studies (ACT)

17,108 Attorney-General's Department (ACT) 16,683 The Arts Centre, Performing Arts Collection (Vic) 15,061 Dept of Agriculture, Fisheries and Forestry (ACT)

14,124 National Gallery of Australia Research Library (ACT)

-40% 0% 40% 80% 120%

+ 2566%

2008-09 percentage


-50% 0% 50% 100% 150% 200% 250% 300% 350% 400%

new member

+ 474%


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Top 20 Document Delivery Requesters

Top 20 Document Delivery Suppliers

13,866 University of Sydney Library 11,716 University of Queensland Library 11,624 University of New South Wales

8,295 Macquarie University Library 8,201 La Trobe University Library

8,172 Queensland University of Technology 7,358 University of Western Australia Library 6,720 Flinders University

6,431 Griffith University Library

5,824 University of South Australia Library 5,608 Monash University Library 5,413 RMIT University Library 5,111 University of Newcastle 5,020 National Library of NZ (via Trans Tasman Interlending)

5,004 University of Tasmania 4,610 University of Melbourne 4,496 University of Western Sydney 4,466 Curtin University of Technology 3,440 Charles Sturt University 3,264 Gold Coast City Council Libraries

27,578 National Library of Australia 15,831 CISTI 13,866 University of Queensland Library 10,439 University of Sydney

8,966 CSIRO 8,421 Infotrieve Inc

8,395 University of Adelaide

7,228 La Trobe University Library 7,042 Macquarie University Library

6,612 Griffith University Library

6,443 University of Melbourne 6,370 University of New South Wales 6,361 State Library of New South Wales

5,703 Charles Sturt University 5,592 University of Newcastle

5,404 Deakin University 5,306 University of Western Sydney 4,723 Australian National University Library

4,644 Monash University Library

4,390 University of South Australia Library

-50% 0% 50% 100% 150%

-50% 0% 50% 100% 150%

+ 1,266%

2008-09 percentage



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USAGE OF SERVICES PROVIDED THROUGH LIBRARIES AUSTRALIA

The Australian National Bibliographic Database remains the most heavily used database with over 12 million searches in 2008/09. Individual database usage may be summarised as follows:

Database 2005/06 2006/07 2007/08 2008/09

ANBD 8,664,768 10,066,070 10,287,908 11,123,505

CJK 7,253 - - -

SILAS (Singapore) 21,877 32,921 62,816 66,397

Te Puna (New Zealand) 84,825 351,816 425,292 476,396

RLG 157,419 193,400 -1 -

SCIPIO 2,332 2,604 - -

ARROW 14,730 17,233 15,162 6,772

British Library Catalogue 70,731 56,232 74,040 75,454

Chinese Uni of Hong Kong 5,959 8,686 8,878 16,480

CISTI 13,783 107,994 144,911 130,164

CURL 24,999 30,049 24,413 7,026

Hong Kong Uni of Science & Technology

6,132 8,844 9,129 15,958

Informit e-Library - - - 6,619

Library of Congress 94,428 115,478 125,826 133,505

Picture Australia 13,190 5,771 17,420 4,437

University of Hong Kong 6,873 10,245 11,028 19,506

APAIS (Titles Index) 309 168 1,012 2,531

WorldCat 42,419 27,135 849,564 1,232,077

APAFT - Full Text-RMIT Subscription

927 207 217 187

ANBD Free 500,059 1,605,031 2,172,784 2,521,344

Picture Australia Direct 248,613 818,162 1,275,075 1,686,964

ANBD Training databases 22,507 -2 - -

TOTAL 10,004,133 12,639,884 14,281,226 17,525,322

1. RLG and SCIPIO were absorbed into WorldCat. 2. Libraries Australia production system is no longer used for training.


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WorldCat

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

2008/2009

2007/2008

WorldCat Search ing

LIBRARIES AUSTRALIA DOCUMENT DELIVERY & RELEASE 3.2.1

Usage of the LADD service continued to grow. Its target of 310,000 requests was exceeded by 8,972 (an increase of 11,526 over 2007/08) with 730 subscribers. The Libraries Australia team continued to facilitate system interoperability testing with libraries using ISO ILL Protocol compliant systems, including VDX, Relais and Aleph. ISO-compliant systems are now used by 71 libraries (up by six libraries from last year). From July 2008 to June 2009 inclusive, there were 5,020 items supplied to New Zealand libraries from Australian collections (last year, 5,660) and 2,580 items supplied to Australian libraries from New Zealand collections (last year, 1,897). Enhancements to the Document Delivery VDX software provided in v3.2.1 included:

updates to item formats available for selection the introduction of pop-up calendars enforced provision of a due date for loan return a drop-down menu for actions simplified reporting improved ISBN searching searching of requests with non-numeric Transaction Group Qualifiers (every ILL request has

a TGQ). A significant number of new sites introduced the ISO-ILL protocol:

Academy Library UNSW@ADFA (ADFA) Casey Cardinia Library Corporation (VCCLC) CSIRO (VS:CL) Glenelg Libraries (VGLEN) Stonnington Library and Information Service (VSLIS) Swinburne University of Technology (VSWT).


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0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

2004/2005 2005/2006 2006/2007 2007/2008 2008/2009

Document Delivery Requests

LIBRARIES AUSTRALIA CATALOGUING SERVICE

The Libraries Australia team completed the implementation of CBS 4.1 in November 2008. CBS 4.1 provided the following new functionality:

transmission of bibliographic records and holdings to WorldCat using SRU Record Update receipt of OCLC Identifiers from WorldCat via SRU Record Update and their insertion in

bibliographic records receipt of bibliographic records via SRU Record Update display of the search string on the brief results presentation screen improvements to the level of support for Unicode in match/merge, and improved support for right to left scripts.

The synchronisation of the ANBD and WorldCat was completed with the loading of several of several gap data files into WorldCat followed in January by the implementation of SRU Record Update between Libraries Australia and WorldCat. Bibliographic and holdings updates are transmitted to WorldCat within seconds. Libraries Australia is the second service in the world to use SRU Record Update to WorldCat; the Dutch Union Catalogue was the first. An OCLC identifier is returned when a bibliographic record is added to WorldCat, or matched with a WorldCat record for the first time. These identifiers are currently stored in the Libraries Australia Cataloguing (CBS) database. We are currently undertaking a project to add them to the Libraries Australia Search (TeraText) database and include them in records distributed to customer libraries. This will improve deep linking from WorldCat to library catalogues, especially to unique items and others that don’t contain ISBNs or ISSNs, and provide an additional key for the matching of records. In July 2008 OCLC and the NLA signed a CBS Maintenance Agreement. Under the agreement OCLC’s Europe, Middle East, Asia office (EMEA) is responsible for the configuration and maintenance of the NLA’s CBS system which supports the Libraries Australia Cataloguing service. The Agreement was implemented in the later half of 2008 and has worked well for Libraries Australia. OCLC EMEA’s expertise with the software helped streamline the implementation of CBS version 4.1 and a number of enhancements to the configuration of the system.


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SUMMARY OF GROWTH OF THE AUSTRALIAN NATIONAL BIBLIOGRAPHIC DATABASE

The quantity of processing was: Number of record updates processed (add, edit delete):

Bibliographic 2007/08 2008/09

Cataloguing Client (WinIBW) 859,645 1,099,536

Web Input 25,772 48,147

Record Import Service 3,658,120 4,863,916

Holdings 2007/08 2008/09

Cataloguing Client (WinIBW) 362,833 338,088

Web Input 983,177 1,063,368

Record Import Service 2,122,033 3,365,131

The following table shows overall database size:

2004/05 2005/06 2006/07 2007/08 2008/09

Bibliographic records 13,937,355 16,227,592 17,444,614 18,579,657 19,654,641

Authority records 1,592,046 1,761,438 1,776,060 1,781,567 1,784,766

Holdings 39,099,834 41,534,327 41,846,932 43,769,326 46,058,029

IMPROVING THE QUALITY OF THE AUSTRALIAN NATIONAL BIBLIOGRAPHIC DATABASE

Highlights of the ongoing program of data quality improvement in 2008-09 were: global holdings updates performed for 68 libraries resulting in the deletion or updating of

over 711,058 holdings; global bibliographic changes including:

o over 800,000 records modified to meet validation standards required by the WorldCat SRU Record Update program

o 1700 authority record and 54,000 bibliographic record changes to reflect cancelled Library of Congress headings

o routine maintenance to ensure that subject heading geographic subdivisions are directly by Australian state or territory

o customer requests for corrections to authority records and their associated bibliographic records, and

o over 300,000 records modified (using automated script) to apply codes that exclude them from detection by the duplicate removal program;

holdings refreshes performed for the following libraries resulted in the deletion and reloading of over 320,000 holdings;

o Moreton Bay Regional Libraries o West Gippsland Regional Library o Queensland University of Technology Carseldine Campus Library o Sunshine Coast Libraries


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o University of Queensland (print serials refresh) o CSIRO refreshes for a number of smaller divisional libraries including Forestry, Animal

Health and Merbein Laboratories o Warringah Library Service;

the removal of 2005 duplicate records reported by Libraries Australia users; and the Library of Congress provided feedback on the 219 new Australian name authority

records submitted in 2008. To facilitate faster processing of the authorities provided to them, Libraries Australia implemented some changes to the procedures in updating records before sending them to the Name Authority Cooperative program (NACO). A new file of 193 personal name records has been submitted.

During the year over 8.2 million bibliographic and/or holdings records were processed through the Record Import Service (RIS); this included data from the 203 Australian libraries that contribute to the ANBD via RIS and from agencies including: Library of Congress, British Library, Blackwells TOC, OCLC and Serial Solutions. Of these, approximately 155,000 potential duplicate records were reviewed. The RIS Authorities service data files underwent further development and modifications to enable it to accept both de-duplicated and duplicated authority files from local library systems. The data load table (FCV) was corrected and extended to enable matching not just on ANBD numbers but also superseded numbers; Library of Congress Control Numbers (LCCN) and International Standard Serial Numbers (ISSN). Test runs of authority records from the National Library of Australia’s and the University of Adelaide’s Voyager systems were processed. Consultation with customers earlier in the year led to a review of the coding of control numbers in authority records. The RIS Authorities service will be implemented as soon as minor configuration changes have been made to the display and output of control numbers. The duplicate detection program was run four times during the past year, removing nearly 24,000 duplicate records from the database. The current program removes duplicates detected using the LCCN. The program has also been configured to identify and remove duplicates using the ISBN and OCLC numbers. Testing of these configurations highlighted the need to protect additional formed collections in the database such microform collections, SUDOC (United States Superintendent of Documents) publications and Ferguson collection records. Over 310,000 records in these categories were updated with a special code to prevent the duplicates program from matching and merging them.

IMPROVING THE COVERAGE OF THE AUSTRALIAN NATIONAL BIBLIOGRAPHIC DATABASE

Libraries Australia conducted a major survey of ANBD coverage in the second half of 2008. A total of 221 valid responses were received. The primary objective of the survey was to obtain data that could be used to develop strategies to improve overall coverage of the ANBD and in particular to contact libraries with important special collections to attempt to facilitate addition of records for these collections to the ANBD. Reports summarising the responses to the survey were provided to the Libraries Australia Advisory Committee at its April meeting. Libraries Australia has implemented an action plan to address gaps identified in the ANBD Coverage Survey. In 2009 priority is being given to addressing gaps in the coverage of: state and university library holdings; map collections, and electronic resources. Over one million new bibliographic records and over 2.3 million new holdings were added to the ANBD during the year. The Libraries Australia team welcomed the following libraries as new contributors to the ANBD via RIS:

Willoughby City Library: Central Library Canterbury City Council Libraries: Canterbury City Council Library Service (new CJK book

vendor Hanwen Pty Ltd)


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Alice Springs Public Library Gosford City Library Stonnington Library and Information Service City of Joondalup: Joondalup Public Library Singleton Shire Council: Singleton Public Library City of Stirling Library.

A number of libraries asked to have their WorldCat holdings copied to the ANBD. These included:

Australian National University: 860,000 records State Library of New South Wales: 3,086 records from WorldCat Cataloging Partners

Program (WCP). The State Library of New South Wales was the first library to commence loading records as part of the WorldCat Cataloguing Partners (WCP) Basic service. Files of Yankee Book Peddler records are collected from OCLC and loaded to the ANBD, negating the additional step for the State Library of uploading these from their library management system. Staff will follow up other libraries that have indicated interest in a similar upload option. These include the University of New South Wales and University of Technology Sydney.

Twenty thousand records extracted from the Register of Australian Archives and Manuscripts (RAAM) database were loaded to the ANBD. This completes the first phase of migrating RAAM data to the ANBD. Work has commenced on Phase 2 which will involve loading 25,000 records in RAAM that were originally derived from the ANBD.

More than 1,022,343 ANBD records contain non-Roman scripts (last year 928,108), as follows.

Authority records 2008/09 2007/08 With Chinese scripts 3,976 3,972 With Japanese scripts 101 99 With Korean scripts 62 61 Bibliographic records Arabic language scripts 28,318 22,324 Chinese 503,181 445,449 Cyrillic 9,130 2,557 Greek 40 19 Hebrew 12,992 8,776 Japanese 353,332 340,881 Korean 106,513 102,007 Tamil 1,894 12 Thai 2,804 1,951

Many other records describing resources in languages other than English are created in Roman script.

State and Territory Library Holdings

National Library of Australia 4,254,520 State Library of New South Wales 1,151,833 State Library of Victoria 1,068,446 State Library of Queensland 668,729 State Library of Western Australia 643,861 ACT Library and Information Services 571,863 State Library of South Australia 532,337 Northern Territory Library 327,515 State Library of Tasmania 182,513


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University Library Holdings

University of Melbourne 1,692,490 Australian Catholic University 389,124 Monash University 1,631,683 Murdoch University 370,898 University of Sydney 1,535,186 RMIT University 368,632

La Trobe University 1,143,805 Curtin University of Technology

362,198

University of Queensland 1,115,758 University of Wollongong 351,877 University of Adelaide 983,627 University of New England 338,560 Australian National University 940,292 Victoria University Libraries 314,971

University of Newcastle 850,704 University of NSW@ADFA 307,417 University of New South Wales 814,029 University of Technology

Sydney 279,295

University of Western Sydney 788,430 University of Canberra 253,077

Deakin University 775,360 James Cook University 252,266 University of Western Australia 757,401 Charles Darwin University 234,911

Griffith University 652,538 University of Ballarat 195,030 Macquarie University 587,412 Southern Cross University 165,561

Flinders University 586,137 Swinburne University of Technology 144,372

Charles Sturt University 552,426 Central Queensland University 112,059 University of Tasmania 465,017 Bond University 98,542

University of South Australia 430,694 University of the Sunshine Coast 81,552

Edith Cowan University 420,153 University of Notre Dame Australia 78,718

Queensland University of Technology 419,479 University of Southern

Queensland 43,302

Libraries other than University/NSLA members

Sunshine Coast Regional Council Libraries 395,577 South Australian Public Library Network 383,885 Brisbane City Council Libraries 327,795 Newcastle Region Libraries 297,081 CAVAL 259,835 Moreland City Libraries 221,335 Cairns Regional Council 218,741 Ipswich City Council 212,259 City of Yarra: Yarra Libraries 191,969 City of Sydney Library 182,015 Kingston Information and Library Service 172,074 Richmond-Tweed Regional Library 162,242 Frankston Library Service 149,819 City of Boroondara Library Service 145,900 Hurstville City Council 144,841 Gold Coast City Council Libraries 139,398 Bayside Library Service 137,260 Whitehorse Manningham Regional Library Corporation 136,580 Woollahra Library and Information Service 132,822 Stonnington Library and Information Service 132,644


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RECORD SETS AND PRODUCTS

Electronic Collection record sets Libraries Australia continues to offer bibliographic record sets for 13 Australian electronic resource collections. Twenty-one libraries receive regular e-collection products and during the year a total of 299 e-collection product files were supplied. Libraries Australia also has an agreement with Serials Solutions that allows customer libraries to subscribe to the Serials Solutions service at a discount price. The Agreement also allows a copy of any records purchased by Australian libraries to be added to the ANBD to support resource discovery. Serials Solutions records and holdings for eleven state and university libraries are now being added to the ANBD. During the year Murdoch University and the State Library of New South Wales commenced purchasing Serials Solutions records for eBooks. These records are also being added to the ANBD. Collection analysis extracts and customised products Between 1 July 2008 and 30 June 2009 there were 1,581 product runs, (last year 2,207). The total number of records provided was 69,549,086 (last year, 27,579,853). The increase was mainly due to whole database extractions for collection analysis purposes. Key activities included the extraction of serials holdings data for the 10 libraries in the National and State Libraries Australasia (NSLA) consortium to analyse possible holdings overlaps, and another study analysing collection overlap among the South Australian university libraries. The new Recent Australian Government Publications (GovRAP) service (launched in November 2007) continued to be well used.

Views including

downloads 2007-2008 2008-2009

164,452 uses 149,559

13,626 uses 28,392 uses


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APPENDIX A: MEMBERSHIP OF THE LIBRARIES AUSTRALIA ADVISORY COMMITTEE

Chair

Ms Linda Luther, University of Tasmania

Members

Ms Pamela Gatenby, National Library of Australia Mr Lindsay Harris, Queen Elizabeth Hospital, South Australia Ms Anne Horn, Deakin University Ms Vicki McDonald (from October 2008 to March 2009), State Library of Queensland Ms Joan Moncrieff (until December 2008), Deakin University Ms Noelle Nelson (from February 2009), State Library of New South Wales Ms Sherrey Quinn, Libraries Alive! Pty Ltd Mr Geoff Strempel (from October 2008), Public Library Services (South Australia) Ms Monika Szunejko, State Library of Western Australia Mr Chris Taylor, University of Queensland

Observers

Ms Jan Fullerton, Director-General, National Library of Australia Mr Vic Elliott, Director, Scholarly Information Services & University Librarian, Australian National University and Australian representative, OCLC Regional Council Asia Pacific

Resource Sharing and Innovation Division

Dr Warwick Cathro, National Library of Australia Ms Debbie Campbell, National Library of Australia Mr Rob Walls, National Library of Australia


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APPENDIX B: STATE USER GROUP CONVENORS AND SECRETARIES

Australian Capital Territory Convenor: Mrs Gillian Laughton, FaHSCIA

Email: [email protected] Secretary: Anne-Marie Slattery, CSIRO, Black Mountain Library Email: [email protected]

New South Wales

Convenor: Ms Cheryl Grant, State Library of New South Wales Email: [email protected]

Secretary: Ms Karen Flynn, State Library of New South Wales Email: [email protected]

Northern Territory

Convenor: Ms Diana Richards, Northern Territory Library Email: [email protected]

Assistant Convenor: Mr John Richards, Northern Territory Library Email: [email protected]

Assistant Convenor: Ms Kaye Henderson, Charles Darwin University Library Email: [email protected]

Queensland

Convenor: Ms Lynn Evans, Liaison Librarian (Schools of Nursing & Public Health) Email: [email protected] Secretary: Ms Trish D’Arcy, Australian Catholic University, McAuley Campus Email: [email protected]

South Australia Convenor: Ms Helen Butler, State Library South Australia

Email: [email protected]

Secretary: Ms Sharron Zuodar, University of South Australia Email: [email protected]

Tasmania

Convenor: Mr Michael Baker, State Library of Tasmania Email: [email protected] Secretary: Ms Amanda Steen, University of Tasmania Email: [email protected]

Victoria

Convenor: Mr Richard McCart, RMIT University Library Email: [email protected]

Secretary: Ms Lamis Sukkar, CAVAL Ltd Email: [email protected]

Western Australia

Convenor: Ms Jane Jones, State Library of Western Australia Email: [email protected]


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Attendances by Libraries Australia staff at User Group meetings

Group Date Libraries Australia staff present

Australian Capital Territory 17 September 2008 3 December 2008

4 March 2009

3 June 2009 2008/09

Mary-Louise Weight Laurel Paton Grace Brown Laurel Paton Mary-Louise Weight Bemal Rajapatirana Mary-Louise Weight Deborah Hanington (LADD meetings) Anne-Marie Boyd (LADD meetings) Scotia Ashley (LADD meetings)

New South Wales 15 August 2008 6 March 2009

Warwick Cathro Bemal Rajapatirana

Northern Territory - -

Queensland 26 March 2009 Laurel Paton Deborah Hanington

South Australia 3 June 2009 Laurel Paton Bemal Rajapatirana

Tasmania 11 February 2009 Warwick Cathro

Victoria 23 July 2008 18 February 2009

11 June 2009

Bemal Rajaptairana Deborah Hanington (LADD meeting) Debbie Campbell Rob Walls

Western Australia 8 May 2009 Warwick Cathro

Libraries Australia Advisory Committee paper LAAC/2009/2/2

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Tag cloud image of Libraries Australia generated at http://www.wordle.net.