annual report 16-17 · annual report 2016-2017 8 acts intended to cause injury, 23 age of consent,...
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NATIONALCHILDREN’SANDYOUTHLAWCENTRE
ANNUALREPORT2016-2017
ProudsupportersofNCYLC
AnnualReport2016-20171
FormoreinformationcontactMatthewKeeleyDirectorNationalChildren’sandYouthLawCentreT:(02)93859585E:[email protected]
Connectwithusonwww.facebook.com/lawstuff.australiawww.twitter.com/Lawstuff_AusNationalChildren's&YouthLawCentre ABN73062253874CFN10092
AnnualReport2016-20172
Contents
Director’sreport................................................................................................................3
Servicesummary...............................................................................................................5Legalassistance..........................................................................................................................5Communitylegaleducationandinformation..............................................................................5
Legalassistance.................................................................................................................6Classificationbreakdown............................................................................................................7Demographicprofileofourclients..............................................................................................9
Age.................................................................................................................................................9Indigenousstatus...........................................................................................................................9Disability.........................................................................................................................................9Gender............................................................................................................................................9Regionalaccess............................................................................................................................10
Clientsurveys..................................................................................................................12Previoussurvey:July2016–April2017.....................................................................................12Newsurvey:May2017–July2017............................................................................................13
Communitylegaleducationandinformation...................................................................14Communitylegaleducationactivities.......................................................................................14Communitylegalinformationresources...................................................................................15
Lawstuffperformance..................................................................................................................15NewLawstuffpages.....................................................................................................................18
Collaborativeserviceplanningandleadership.................................................................19NGOReportontheInternationalCovenantonCivilandPoliticalRights(ICCPR)........................19Contributionto‘ChildrenandtheLawinAustralia’2ndEdition...................................................19TeachLaw......................................................................................................................................20AustralianProBonoCentre’s‘WhatWorks’Guide......................................................................20
FinancialReport..............................................................................................................21
AnnualReport2016-20173
Director’sreportTheNationalChildren’sandYouthLawCentre’s(NCYLC’s)missionistoworkforandinsupportofchildrenandyoungpeople,theirrightsandaccesstojustice.Weadvancethismissionbyprovidinglegalservicestargetedatchildrenandyoungpeople.Specifically,weprovide:
• Lawstuff:theleadingnational,plainlanguagecommunitylegalinformationwebsiteforyoungAustralians;and
• Lawmail:thefree,onlinelegaladviceserviceforyoungAustralians.
Inaddition,wesupportandadvocatesforchildrenandyoungpeople’srights,includingthrough:
• collaborationwithleadingnon-legalandlegalserviceagenciestogenerateintegratedresponsestolegalandnon-legalproblems;and
• contributionstotheevidencebase:leadingresearchanddevelopmentintheareasofyouthlawandpolicy,andchildren'shumanrights.
Inbrief,weprovidetheonlypracticalandlegalproblem-solvingserviceforallAustralianyoungpeopleunder25andtheiradvocates.YoungpeoplefindusattheirtimeofneedbysearchingabouttheirproblemsorconcernsviaGoogleandothersearchengines.Whentheydothis,aclientwillbedirectedtoourlegalinformationwebsite,Lawstuff(www.lawstuff.org.au).Here,clientswillreceiveaccurate,usefulandplainEnglishlegalinformation.Iftheywish,aclientmaythenself-selectpersonalisedinformation,advice,assistanceorreferralsatLawmail:https://www.lawmail.org.auInNovember2016,welaunchedournewLawmailICTplatformaftermanymonthsofcollaborativework.Thenewsystemhasenhancedusabilityforboththeclientandtheserviceandhasresultedinamuchsmootherprocessforsubmittingandrespondingtoclientcontacts.
Theclientcontactformisaguidedprocesswithclearandhelpfulinstructionsandopportunitiestore-directpartiesthatwecannotassisttoamoreappropriatelegalservice.Theformappearanceitselfhasalsobeenupdated.Inaddition,clientscannowuploaddocuments.Thefinaladvicethatissenttoclientsisinrichtextformatting,beingamoreviewer-friendlyformat.
AnnualReport2016-20174
Wereceivedthefollowingcommentsaboutthenewsystemfromourstaffandvolunteers:
“ThenewLawmailsystemisgreat–Ilovethetrackchangede-mailIgetthatcompareswhatIdraftedtothefinalresponse.ThisletsmeseewhereIcanimprove.Otherhelpfulfeaturesincludethefootnotingandcommentsfeatures.Theymakereviewingmucheasierasyoucanseethedrafter’slegalresearch,anditreducesthetimeittakesyoutoreviewaresponse.IfeellikethenewsystemhashelpedourCentretochurnoutmorehighqualityadvices,atamuchfasterrate.”(On-sitevolunteer,2017)
“ThenewLawmailsystemhasmadeahugedifferencetomyexperienceasacyber-volunteer.Thesystemissignificantlymoreintuitiveandreliablethanitspredecessor,whichhasallowednewvolunteerstopickitupmuchmorequicklyandhasreducedtimeineachsessionspentsolvingtechnologicalissues.ThefeedbackfeaturehasmadeabigdifferencetoallthevolunteersbecausewenowgetamuchclearerpictureofhowourdraftsarechangedbytheCentre.IknowthatIhavebenefitedgreatlyfromseeingcertainerrorshighlightedandIhopenottokeepmakingthem!Thechecklistandreferencingfeatureshavealsomadeitmucheasiertodraftandcheckworkandensurethetechnicalaspectsoftheworkareright.Allinall,Ithinkthenewsystemhasbeenahugesuccess–ithascertainlymadevolunteeringmucheasier!”(Cyber-volunteer,2017)
WewouldespeciallyliketothankICMConsultingfortheirworkwithusindevelopingournewplatformandtheCommonwealthAttorney-General’sDepartmentforfundingthedevelopment.
AnnualReport2016-20175
ServicesummaryActivity Progress1.Advices Weprovided1677legaladvicestoclients.2.Legaltasksand/orotherrepresentation
Wecompleted9legaltasksfor9clients.
3.Legalinformationandreferrals
Weprovided259informationservicesandreferralstoclients.
4.Communitylegaleducationactivities
Weundertook21communitylegaleducationactivities.
5.Communitylegalinformationresources
Wedeveloped130communitylegalinformationresources.
TheperiodhasbeenaveryproductiveonefortheCentre.LegalassistanceWereceivedoverwhelminglypositiveandgratefulfeedbackfromourclients.Inparticular,ourfeedbackdemonstrateshighlevelsofsatisfactionwithourcapacitytohelpclientsunderstandtheirlegalproblems,andassistthemtoknowwheretogethelpinthefuture.ThedataevidencesthatLawmailis,inparticular,animportantsourceofcivillawadvice.LawmailisalsoanimportantnationalsourceofadviceonareasofCommonwealthlaw,includingfamilylaw,workplacelaw,consumerlaw,andCommonwealthcriminaloffences.CommunitylegaleducationandinformationLawstuffhasgrowntobecomeanincrediblyvaluablesourceoffreelegalinformation,particularlyinareassuchassexualassault(includingageofconsentlaws),drugoffences,cyber-safety,andpolicepowers.WecontinuedtoimproveLawstuffbyconstantlyreviewingandupdatingpagesforaccuracy.WealsointegratednewfeaturesontoanumberofLawstuffpages,suchasvideosandinteractivequizzes.Lawstuff’sendofyearresultswerethestrongestever.Justover1.4millionuniquevisitorsvisitedLawstuffin2016-2017toobtaintheirplainlanguagelegalinformation,amassinganincredible2.5millionpageviews.Intheperiod,wealsocommenceddevelopmentofaNSW-basedpilotofanew,nationalcommunitylegaleducationproject,TeachLaw.
AnnualReport2016-20176
LegalassistanceFortheperiod8November2016–30June20171*:
• 189LawmailsinvolvedCommonwealthlaw;• 125Lawmailsindicatedariskofharmtotheclient;• 53Lawmailsindicatedfamilyviolence;and• 153Lawmailsaskedaboutacyber-relatedproblem.
ByFebruary2017webegangenerallytomeetanaspirationaltargetof50writtenadvicesandinformation/referralsperweek,roughlyequatingtoanextraordinary1.33writtenlegaladvicesorinformationsperservicehour.Ultimatelythetargetprovedunsustainablefromaresourcingandworkplacesafetyperspectiveandwasreducedto30to40advicesperweek,meaningthatsomeadviceseekerscannotbeassistedeachweek.
*Note:Unfortunately,wedon’thavetheabovedataforLawmailsearlierthan8November2016becauseonthatdaywetransferredLawmailtoanewITsystemwiththismoresophisticatedclassificationfunctionality.Wewillbereportingontheseindicatorsintothefuture.**Note:thisdataincludeslegaladvice,information,andreferrals.
0
50
100
150
200
250
300
YearlyTrend2010-2017**
2017
2016
2015
2014
2013
2012
2011
2010
AnnualReport2016-20177
Civil&AdministrativeLaw,1699CriminalLaw,1093
FamilyLaw,360LegalSytem&Legal
Help,10
Classifications
Wills&estates,2
Tattoos&piercings,16
Privacy,70
Property,11
Parties&events,6
Other,13
Neighbourhooddisputes,3
Motorvehicle,20Intellectualproperty,7
Injurycompensation,12
Immigrationlaw,7 Identification,
16Housing,25Healthandmedical,31
Government&humanservicesdispute,4
Gillickcompetence,34
Fines,13
Employment,109
Education,526Domesticviolenceprotectionorders,10
Discriminationandhumanrights,21
Defamation,27
Credit&debt,37
Consumer,72
Childprotection,
42Bullying,
89
Accesstoinformation,3
Socialsecurity,5
Victimsservicesandcompensation,9 Assault/battery/false
imprisonment,10
Civil&AdministrativeLaw
ClassificationbreakdownLegaladviceclassificationsmaybemorethanthetotalnumberofadvicesintheperiodbecausemanylegaladviceswegiveinvolvemultiplelegalissues.
AnnualReport2016-20178
Actsintendedtocauseinjury,23
Ageofconsent,143
Ageofcriminalresponsibility/doliincapax,6
Alcohol,15
Criminalrecords,15Childabusematerial,68
Dangerousornegligentactsendangering
persons,9
Domesticandfamilyviolence,56
Extortionandrelated
offences,26Fraud,deceptionandrelatedoffences,20
Grooming,6
Harassment&otheroffencesagainstthe
person,145
Illicitdrugoffences,57
Juvenilejusticeapproach,13
Motorvehiclepropertydamage,2
Offencesagainstgovernmentprocedures,governmentsecurityandgovernmentoperations,
2
Other,6
Policepowers,46
Prohibitedandregulated
weaponsandexplosivesoffences,6
Prohibitedonline
material,19
Propertydamage,10
Publicorderoffences,7
Sexualassaultandrelatedoffences,35
Theftandrelatedoffences,15 Trafficandvehicle
regulatoryoffences,44
Unlawfulentrywithintent/burglary,break
andenter,5
CriminalLaw
Adoption,7
Childsupport,3
Divorce,de-factoseparationsorannulment,2
Gillickcompetence,163
Forcedmarriage,3
Marriage/de-facto,4
Other,8
Parenspatriae/welfarejurisdiction,5
Parentage,6
Parentingarrangements,53
Pregnancy,3
Property,1
Relocation,2
Spousemaintenance,1
FamilyLaw
AnnualReport2016-20179
Male40.86%
Female55.01%
Unknown3.49%
Transgender0.23%
Intersexorindeterminate
0.12%
Notmaleorfemale0.29%
Gender
Demographicprofileofourclients
AgeWerespondedto1119Lawmails(advices,informationandreferrals)fromchildren18andunder,404Lawmailsfromadultswritingonbehalfofachild,and347Lawmailsfromyoungpeopleaged19-24.39peoplewereovertheageof25andwereonlygiveninformationandreferrals.IndigenousstatusWeadvised61clientswhoindicatedthattheywereAboriginal,5clientswhoindicatedtheywereTorresStraitIslander,and18clientswhoindicatedthattheywerebothAboriginalandTorresStraitIslander.DisabilityWehad23clientsthatvoluntarilydisclosedadisability.Lawmaildoesnotaskaboutdisability.GenderThefigurebelowshowsthegenderbreakdownofourclientsforthisperiod.
AnnualReport2016-201710
Lawmailclientdistributionfor2016-2017. Lawmailclientdistributionfor2015-2016.
RegionalaccessFrom1July2016to30June2017,1,936writtenlegaladvicesandinformationswereprovidedviaemail,and1legaladviceand5informationswereprovidedoverthephone.NewSouthWalescontinuestohavethehighestnumberofLawmailsfollowedbyQueensland,VictoriaandWesternAustralia.
State/Territory NumberofLawmails
AustralianCapitalTerritory 30
NewSouthWales 676
NorthernTerritory 30
Queensland 530
SouthAustralia 144
Tasmania 31
Victoria 297
WesternAustralia 186
Notstated 8
International 4
Total 1,936
Thedistributionofclientsin2016-2017remainsfairlysimilarto2015-2016withthemajorityofclientsoriginatingfrommajorcities,andparticularlycapitalcities.
Weanalysedthecentre’soutreachtoRRRclientsbyexamining250Lawmailsfrom1Aprilto1June2017.InformationonlyandadultLawmailswereremovedfromthesampleaswellasanyinquirieswhichdidnotincludeapostcode12orsuburb.
1PostcodeandstatewereextractedandthencategorisedusingtheAustralianStandardGeographicalClassificationsystem(ASGC).2Accessedvia:http://www.doctorconnect.gov.au/internet/otd/publishing.nsf/Content/locator
AnnualReport2016-201711
Classificationsare:
• Majorcities(RA1)• InnerRegional(RA2)• OuterRegional(RA3)• Remote(RA4)• VeryRemote(RA5)
Results
• LocationofLawmailinquiriesgenerallymirrorsthepopulationspreadofAustraliaacrosstheaboveclassifications(seebelowtable).
• MajorityofclientsfromNSWandQueensland• MajorityofveryremotefromQueensland(2of3)• MajorityofouterregionalfromNSW(11of19)• MajorityofremotefromWesternAustralia(2of2)
AustralianpopulationspreadcomparedwithLawmailspread RA1 RA2 RA3 RA4 RA5
AustraliaTotalPopulation
68.4% 19.7% 9.5% 1.5% 0.8%
LawmailSampleData
68% 22% 7.6% 0.8% 1.2%
AnnualReport2016-201712
Clientsurveys
InMay2017wecreatedanewsurveyforclientfeedback.Below,wehavecollatedtheresultsfromourprevioussurvey(July2016-April2017)andfromournewsurvey(May2017–July2017).Intheperiod,wereceived27responsestotheprevioussurveyand66responsestothenewsurvey.Thissurveydatadisplaysahighleveloverallofclientsatisfactionwiththeadvice,informationandreferralservicesweprovideoverLawmail.
Previoussurvey:July2016–April2017
0
5
10
15
20
25
Notuseful Useful Veryuseful
Usefulnessofourservice
0
5
10
15
20
25
30
Difficult OK Easy
Easeofcontactingus
0
5
10
15
20
25
30
Notwell Quitewell Verywell
Howwelltheclientwastreatedbyus
0
5
10
15
NotquicklyenoughQuicklyenough Veryquickly
Ourresponsivenesstotheclient'squery
0510152025
Didn'tunderstandat
all
Understood Understoodverywel
Clientscomprehensionofourresponse
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0
20
40
60
Stronglyagree
Agree Disagree Stronglydisagree
Wouldyouagreeordisagreethatyouknowwheretogethelpifyouhaveanotherlegalprobleminthefuture?
0
20
40
60
Veryeasy Easy Okay
Howeasywasittocontactuswhenyouneededhelp?
0102030405060
Stronglyagree
Agree Disagree Stronglydisagree
Wouldyouagreeordisagreethatwelistenedtoyourlegalproblem?
0
20
40
60
Veryuseful Useful Okay Notuseful
Howusefulwereweinhelpingyouunderstandanddealwithyour
problem?
0
20
40
60
Yes No
Doyouhavepersonalorculturalneedsthatweneededtoconsider
whenhelpingyou?
0123456
Verywell Well
Ifyousaid'Yes'tothelastquestion,howwelldidwemeetthoseneeds?
0
20
40
60
Verylikelytorecommend
Likelytorecommend
Unlikelytorecommend
Ifyouknewsomeonewithalegalproblem,wouldyourecommendus?
Newsurvey:May2017–July2017
AnnualReport2016-201714
Communitylegaleducationandinformation
CommunitylegaleducationactivitiesWeparticipatedin21communitylegaleducationactivitiesduringtheperiod.
CommunitylegaleducationactivitiesDate Jurisdiction Activity11/08/2016 WA PresentedatNACLCNationalConferenceonNCYLC’sDigital
TransformationStrategy.11/08/2016 NSW StallatUNSWExperientialLearningInformationDay.16/08/2016 NSW HostedpresentationtostudentvolunteersbyNSWVictimsServices.22/09/2016 NSW PanellistatUniversityofSydneyOnlineHarassmentPanelorganised
byWom*n’sCollectiveoftheUniversityofSydneyStudents’RepresentativeCouncil.
28/09/2016 QLD ProvidednewLawmailtrainingtoBrisbaneCyberVolunteers.29/09/2016 NSW ProvidednewLawmailtrainingtoSydneyCyberVolunteers.30/09/2016 WA ProvidednewLawmailtrainingtoPerthCyberVolunteersvia
videoconference.30/09/2016 ACT ProvidednewLawmailtrainingtoCanberraCyberVolunteersvia
videoconference.05/10/2016 VIC ProvidednewLawmailtrainingtoMelbourneCyberVolunteers.10/11/2016 National SpoketoTripleJ’s‘Hack’programaboutforcedmarriage.21/11/2016 National PresentedforBenchTVonchildren’srights.08/12/2016 National Co-hostedAGDNGOHumanRightsForum.17/03/2017 ACT ProvidednewcybervolunteeringtrainingtoCanberraCyber
Volunteers.10/03/2017 WA ProvidednewcybervolunteeringtrainingtoPerthCyberVolunteers.20/03/2017 QLD ProvidednewcybervolunteeringtrainingtoBrisbaneCyber
Volunteersviavideoconference.20/03/2017 VIC ProvidednewcybervolunteeringtrainingtoMelbourneCyber
Volunteersviavideoconference.23/03/2017 SA PresentedattheNationalAccesstoJusticeandProBonoconference
oninnovationandtechnology.07/04/2017 NSW ProvidednewcybervolunteeringtrainingtoSydneyCyber
Volunteers.27/05/2017 NSW Providedlegaladvicetrainingtoon-sitevolunteers.30/05/2017 NSW PresentedattheAdvocateforChildrenandYoungPeople’sYoung
ThinkingSeminarSeries–ChildRightsProgramming.25/06/2017 National SpoketoTripleJ’s‘TheHookUp’programaboutageofconsent
laws.
AnnualReport2016-201715
0
20000
40000
60000
80000
100000
120000
140000
160000
180000
200000Lawstuffvisitsfor2013-2017
2013
2014
2015
2016
2017
CommunitylegalinformationresourcesLawstuffperformanceLawstuffsummaryTotalvisits 1,687,451Uniquevisitors 1,437,527Pageviews 2,596,988Newvisitors/returningvisitors 84.59%/15.41%Incomparisontothepreviousreportperiod(1July2015to30June2016):
• Therewasanincreaseof13.13%intotalvisits;• Therewasanincreaseof12.18%inuniquevisitors;• Therewasanincreaseof8.34%inpageviews.
TherehasbeenadramaticincreaseinthenumberofLawstuffvisitsinthepastfouryears,reflectingitsenduringvalueasasourceofinformationaboutthelawforchildrenandyoungpeoplenationally.TherewereovertwotimesasmanyvisitstoLawstuffin2016comparedto2013.
AnnualReport2016-201716
SearchenginescontinuetobetheprimarymethodofaccessingLawstuff.ThisreflectstheneedforconstantreviewofallLawstuffpagestotakeadvantageofkeysearchtermstore-directbrowserstoLawstuff.
AccesstoLawstuffaccordingtostateindicatesthatNSWreceivesthemostvisitors,followedbyQueenslandandVictoria,asindicatedbythethermalheatmap.
AnnualReport2016-201717
LawstuffbytopicsApproximately61%ofpageviewswereconcentratedinthetoptenmostpopulartopicareas:● Sex(348,298pageviewsacrosssexting,ageofconsent,sexualassaultandsexual
harassmentandpregnancy)● Privacyanddefamation(222,232pageviewsacrossprivacy,defamationandphotos
andvideosonyourphone)● School(204,309pageviewsacrossbullying,leavingschool,searchesand
confiscations,suspensionsandexpulsions,discrimination,disciplineandpunishmentandschoolrules)
● Drugs(159,515pageviews)● Cars(147,657viewsacrosslicensing,fakeIDs,insurance,buyingacar,roadrules,
propertydamageandtravelandconcessioncards)● Cyberlaw(120,763pageviewsacrossourpagesoncyber-bullyingandcyber-safety)● Employment(104,569pageviewsacrossstartingwork,typesofwork,gettingfired,
tradeunions,payissues,apprenticeships,discrimination,leaveentitlementsandworkingconditions)
● Police(98,704pageviewsacrosspolice,transitofficersandsecurityguards,complaintsaboutpoliceandsnifferdogs)
● Alcohol(93,395pageviews)● Tattoosandpiercings(84,535pageviews)
AnnualReport2016-201718
NewLawstuffpagesOvertheperiod,wereviewedandupdatedanumberofLawstuffpages.Manyofthepageswerere-writtenwiththegenerousassistanceoflawfirmsKing&WoodMallesonsandHall&Wilcox.SupportwasalsoprovidedbytheFairWorkOmbudsman.BelowisalistoftheLawstuffpagesupdatedovertheperiod.UpdatedLawstuffCategoriesandPagesTopic Commonwealth/
AllStatesIndividualState/Territorypages
Dateupdated
BirthCertificates Qld December2016SecurityGuards Allstates(x8) January2017Alcohol Allstates(x8) January2017Medical Allstates(x8) January2017Discrimination Allstates(x8) January2017RestrainingOrders Allstates(x8) January2017SuingandBeingSued Allstates(x8) January2017TransitOfficers Allstates(x8) January2017Privacy Allstates(x8) January2017Renting Allstates(x8) January2017Shopping–YourConsumerRights Allstates(x8) January2017Shopping–OnlineShopping Allstates(x8) January2017Shopping–PaymentMethodsandFinePrint
Allstates(x8) January2017
Shopping–Scams Allstates(x8) January2017Defamation Allstates(x8) January2017Employment–WhatAgeCanIStartWork?
Allstates(x8) March2017
Employment–WhatDifferentTypesofWorkCanIDo?
X March2017
Employment–WorkingConditions X March2017Employment–PayIssues X March2017Employment–Discrimination,Violence,HarassmentandBullying
X March2017
Employment–LeaveEntitlements X March2017Employment–TradeUnions X March2017Employment–GettingFired X March2017Apprenticeships X March2017Sex Qld April2017Total 25topics;130pages
AnnualReport2016-201719
Collaborativeserviceplanningandleadership
NGOReportontheInternationalCovenantonCivilandPoliticalRights(ICCPR)Wepreparedthe“Children’sRights”sectionoftheNGOReportforthe6thperiodicreportoftheICCPR.
The purpose of this report was to assess the implementation of the ICCPR in Australia(whichwasimplementedinAustraliaon13August1980).
Inundertakingthisreport,thefollowingissueswereaddressed:
● TheTreatmentofChildreninImmigrationDetention● TheTreatmentofChildrenintheJuvenileJusticeSystem● HomelessChildren● FreedomofMovement● BirthRegistration
Wemade10recommendationstobeincludedinthereportwithreferencetoArticles7,9,10,12,14,17and24.
Contributionto‘ChildrenandtheLawinAustralia’2ndEditionWecontributedtothewritingofChildrenandtheLawinAustralia2ndEdition,editedbyLisaYoung,MaryAnneKennyandGeoffreyMonahanbydevelopingseveralcasescenariosoncommonlegalissuesfacedbychildren.ThescenarioswerebasedoncommonLawmailqueriesreceived,andtheadviceprovided.ThepurposeofthesescenarioswastodemonstratehowthelawworksinpracticeinadvisingchildrenandyoungpeoplethroughoutAustralia.
AnnualReport2016-201720
TeachLawWecommenceddevelopmentofanewcommunitylegaleducationproject,TeachLaw.TeachLawwillbeanational,onlineplatformtoassistteachersineducatingchildrenandyoungpeopleaboutthelaw.ThroughTeachLaw,wehopetoenhanceyoungpeople’slegalliteracyandunderstandingoftheirlegalrightsandresponsibilitiesandtoplaceparticularemphasisonensuringthatdisadvantagedstudents,andstudentsinrural,regionalandremotelocationsareabletobenefitfromahigh-quality,legallyaccurateeducationalresource.WewouldliketothankSlaterandGordonfortheirgrantof$10,000tobeusedin2017-2018tobuildaprototypefortheNSWpilotofTeachLaw.
AustralianProBonoCentre’s‘WhatWorks’GuideOuronlineservicemodelwashighlightedin“ProBonoPartnershipsandModels-APracticalGuidetoWhatWorks”,publishedbytheAustralianProBonoCentreinOctober2016.Thisisdesignedasaguideforprovidersofprobonolegalassistance.LawmailandLawstuffwereincludedinchapter26,‘Technology-BasedServices:Telephone,VideoConferencing,OnlineandMobileTechnology,’ as case studiesofeffective technology-based services in theprobonosector.
Youcanaccessthepublicationonlineathttp://www.probonocentre.org.au/whatworks/
AnnualReport2016-201721
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advocacy • education • information