ANNEX NÚM

English for Work – Essential

“Telephoning”

Lower Intermediate (B1)

Study Guide

1. The levels2

2. The structure of the “Telephoning” module3

Section 1: Phone basics4

Section 2: Phone calls5

Section 3: Taking messages and orders5

Section 4: Making and receiving calls6

Section 5: Making decisions6

Section 6: Getting out of trouble7

Final test7

3. Tools and resources8

Text to speech8

Record yourself tool9

Dictionary9

Grammar reference9

Business centre10

Translate into any language10

Pronunciation tool11

Interactive English12

Fun and games12

Forums13

Audio speed control13

Additional resources14

4. Assessment15

1. The levels

Net LanguagesGeneral English courses

Common European Framework

University of Cambridge ESOL exams

IELTS

TOEFL (paper)

TOEFL (computer)

TOEIC (Listening and Reading)

TRINITY GESE

TRINITY ISE

C2 Proficient user

CPE

8.5 - 9.0

670+

115 - 120

880 - 990

GESE 12

ISE IV

C1 Proficient user

CAE (BEC Higher)

7.0 - 8.0

630 - 670

100 - 115

780 - 880

GESE 11 GESE 10

ISE III

B2+ Independent user

6.0 - 6.5

580 - 630

78 - 100

690 - 780

GESE 9 GESE 8

ISE II

Upper Intermediate

B2 Independent user

FCE (BEC Vantage)

5.5 - 6.0

550 - 580

45 - 78

600 - 690

GESE 7

B1+ Independent user

4.5 - 5.0

530 - 550

30 - 45

500 - 600

GESE 6

ISE I

Lower Intermediate

B1 Independent user

PET (BEC Preliminary)

4.0 - 4.5

500 - 530

0 - 30

400 - 500

GESE 5

A2 Basic user

200 - 400

GESE 4 GESE 3

ISE Foundations

A1 Basic user

0 - 200

GESE 2 GESE 1

2. The structure of the “Telephoning” module

The “Telephoning” module contains six sections, six tests and a final test. You will learn essential language and practise making and receiving telephone calls at work.

Section 1: Phone basics

In this section you will practise useful call vocabulary and numbers.

Test 1

This section tests what you have studied in section 1, “Phone basics”. You will receive a mark out of 10 for this test which will contribute to your final assessment.

Section 2: Phone calls

In this section you will practise dealing with different types of calls.

Test 2

This section tests what you have studied in section 2, “Phone calls”. You will receive a mark out of 10 for this test which will contribute to your final assessment.

Section 3: Taking messages and orders

In this section you will practise taking messages and orders over the phone.

Test 3

This section tests what you have studied in section 3, “Taking messages and orders”. You will receive a mark out of 10 for this test which will contribute to your final assessment.

Section 4: Making and receiving calls

In this section you will learn more useful expressions and practise pronunciation.

Test 4

This section tests what you have studied in section 4, “Making and receiving calls”. You will receive a mark out of 10 for this test which will contribute to your final assessment.

Section 5: Making decisions

In this section you will study language of making decisions and referring to different places.

Test 5

This section tests what you have studied in section 5, “Making decisions”. You will receive a mark out of 10 for this test which will contribute to your final assessment.

Section 6: Getting out of trouble

In this section you will practise ways of dealing with calls which are difficult to understand. You will also find a summary of language practised in the module in the Language Review tab.

Test 6

This section tests what you have studied in section 6, “Getting out of trouble”. You will receive a mark out of 10 for this test which will contribute to your final assessment.

Final test

The final test contains four sections that test what you have learnt in the module. This test is marked out of 40 and contributes to your final assessment.

3. Tools and resources

To see the resources available in your course, click on My resources.

Text to speech

Record yourself tool

Dictionary

Grammar reference

Business centre

Translate into any language

You can select any text on a page, listen to it spoken, and translate it into any language.

Pronunciation tool

Interactive English

Fun and games

Forums

Audio speed control

Additional resources

Each unit also contains speech recognition exercises. These are often in the PRONUNCIATION and TAKEAWAY ENGLISH sections of the unit. There are different types of exercises. They practise sounds, words, sentences and your fluency when you read aloud.

Each unit also contains speech recognition exercises. These are often in the PRONUNCIATION and TAKEAWAY ENGLISH sections of the unit. There are different types of exercises. They practise sounds, words, sentences and your fluency when you read aloud.

4. Assessment

Marks are awarded as follows for this module:

Module tests

Marks for each test

Section 1

10

Section 2

10

Section 3

10

Section 4

10

Section 5

10

Section 6

10

Final test

40

Total score

100

You need to score at least 60% (60/100) to pass the module.

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