aniket it services pvt ltd
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4th Floor, A Tower, Vega Center, Swargate, S.S. Road, Pune 411 037. Maharashtra - INDIA.Phone: +91-20-40028192 Email: [email protected] Website : www.aniketit.com
Where Are We
About Us We operate on a multi shift basis, 24x7,
state-of-the-art, multi channel integrated call & contactcenter with over 300 seats.
Located Centrally at Swargate, about 15 Kms from Pune
Airport and 5 Kms from Pune Railway Station.
We are a group of dedicated people who are committedto outlive customer expectations, motivated professionalswho aim to achieve excellence through dedicatedteamwork, attend to every contact with zeal.
We take pride in our ability to deliver efficient services ataffordable prices.
Spirit We see ourselves as a strategic partner rather than just a
service provider. We engage with select clients for whomwe are confident we can do some kind of value additionto their line of business.
We believe in establishing and maintaining long-termrelationships. We seek to understand your priorities aswell as your relationships with your customers.
Instilling high standards of discipline, ethics and valuesamong the employees of the organization
What makes us different We exist to serve our customers by delivering on our
promises.
We recruit, nurture, and retain our employees by providing them with a challenging, rewarding, and enjoyable work environment.
We have integrity, trust, and respect toward employees and customers.
We promote continuous improvement.
We deliver on our commitments.
Our Values Our values, which are minimum standards of behavior for
everyone in the organization, are: Positive attitude
Commitment
Client Orientation
Quality - reliability
Solution focused
Integrity
Respect
Efficiency
Team spirit
Live Atmosphere
Experience We have a total industry experience of more than 13 years,
having provided value added services to Indian clients likeStandard Chartered Bank, ICICI Bank, Hutch, Tata AIG, BhartiAirtel, Citi Bank, Birla Sun Life, Thomson Reuters, ReutersMarket Light, Setu Advertising, Vastushodh Builders and manymore
For 8 years, we were associated with Hutch, handling theirinbound calls for the entire state of Maharashtra & Goa.
We are also running some Outbound International processesfor clients in the USA & UK like American Medical Company,Dish TV, Ad Calls, One Village, Straus & Co, Sanshi and manymore.
Our VerticalsVoice - Customer Service / Telemarketing Services Inbound
Order Taking Live telephone Operators Customer Service After Hours / Overflow / Virtual Office Service Up-Selling / Cross Selling Direct Response for TV / Radio / Websites / Print Ads Commercials Internet Sales Order Entry Insurance Claims Troubleshooting of Products and Services Insurance and Employment Verification Dealer Locator Service Seminar Registration Taking Credit Card Orders Reservation Desk Catalog Order Taking Lead Generation / Qualification
Our VerticalsVoice - Telemarketing Services Outbound
Appointment Setting Lead Generation / Qualification Phone Sales Seminar Registration List Cleaning / Database Update Surveys Market Research Direct Mail Follow-up Trade Shop Follow-up Fundraising Announce of Sale / Grand Opening or Special Event Grass Root Campaigns Recruiting Prospecting Up Selling and Cross Selling Mortgage Lead Generation Insurance Lead Generation
Our VerticalsNon Voice – Data / Tech Support
Data Processing Email Response Management Claims Processing HR Outsourcing Benefits Processing Payroll Outsourcing Payment Processing Accounts/Financial Processing Content Creation Web Response Management Order Processing Database Management
Quality & Human Resource The role of the Quality Assurance (QA) team is to provide assistance
and give ongoing feedback to the associate regarding their individualperformance while processing calls. Feedback includes appreciationon strong areas of performance as well as guidance to improveareas of concern. This is all possible with 100% call recording facility.
Dedicated Quality Bay on Floor to Monitor Quality
Separate area demarcated for Admin and HR with conference room.
Training & Cafeteria
We are staunch believers in the importance of training,learning and benchmarking for achievement of outstandingquality standards.
Well Equipped Training room with latest and moderntechniques for training including Projectors and Laptops.
With over 2500 sq. ft. of space dedicated for cafeteria with all amenities as required by international standards.
Connectivity (International)
Internet
8 MB
VSNL POP
Local PSTN
Network
Fortinet
Firewall
Fort iGATE
200 A
US / UK
CMS
Tadiran
IPX 500
Database
Domain
Servers
2003
LAN Switch
Netgear /
3 COM
Sw
itch
Agents
Internet Router
Cisco 2811
IOS IP PLUS
IPSEC 3DES
Audiocodes
Mediant 2000
FTP
Server
Voice
Logger
Connectivity ( India, Domestic)
Internet
8 MB
Local PSTN
Network
Fortinet
Firewall
Fort iGATE
200 A
INDIA
CMS
Tadiran
IPX 500
Database
Domain
Servers
2003
LAN Switch
Netgear /
3 COM
Sw
itch
Agents
Internet Router
Cisco 2811
IOS IP PLUS
IPSEC 3DES
FTP
Server
Voice
Logger
InfrastructureHigh speed internet connectivity / IPLC
Modems
Routers
Voice Gateways
Dialers and CRM solution
Call Distributors
Voice Logger
Switches and Terminators
Servers VoIP –VSNL Desktops
Firewall Solutions
Noise Cancellation Headsets
CRM Capabilities Represents a complete turnkey communication solutions for
customer contact centers
Best communication devices as Tadiran PBX, ACD,IVR, voice mail systems, fax servers, Web gateways
GUI based for easy management
Recorder Server for call monitoring and tracking
Customizable Client Specific Reporting
Text Chat, Email Management and Web Call –Back Request Management
Call Forwarding, Conferencing and Calling
Predictive Dialing
Technology Internet connectivity / IPLC : 6 Mbps Dedicated Voice
2 Mbps Data + 2 Mbps Backup
Voice Gateways Audiocodes 8 PRI (240 Channels)
Routers CISCO 2811
Firewall Solutions Fort iGATE 200 A
Dialers and CRM solution DialPro Predictive Dialer
Gaytes TAPI / CSTA dialer
Parsec Predictive Dialer
Voice Logger DialPro
Gaytes with PIKA Technologies
Parsec Perfect Logger
Call Distributors Tadiran
Switches and Terminators Net gear 24port Managed
VOIP Tata Communication – MVoIP
Headsets Free mate / Logitech Noise Cancellation
Infrastructure Details
Calling Floor -- Area 7200 Sq. Ft.Workstations -- 300+ Nos.
Admin Office -- Area 600 Sq. Ft.
Training Room -- Area 300 Sq. Ft.Capacity -- 30 Seats
Cafeteria -- Area 2500 Sq. Ft.Capacity -- 80 Seats
Key PersonsAmitesh Deshmukh – Chief Executive Officer Amitesh is the Chief Executive Officer. He is an Engineer by profession and carries over 10 years of business experience. He
has played a key role in prosperous decision making. A natural leader, manager and executor at the helm of businessoperations. Email: [email protected] Mobile : 9096081634
Abhishek Deshmukh – Chief Information Officer Abhishek is the Chief Information Officer. He is an Engineer by profession and carries over 10 years of business experience. He
has been a key contributor in formulating strategic goals for the organization. He is primarily responsible for processes andpractices related to information flow, IT adaptation of systems through the use of existing technologies and plays a key role inassisting the CTO in developing new technologies.
Email: [email protected] Mobile : 8805021644
Rakesh Khatri – Chief Technical Officer Rakesh brings more than 12 years of experience in technology implementation and selection, he heads up the company’s
technology efforts. Email : [email protected] Mobile : 9960903132
Nakul Sardesai – Project Manager Nakul brings more than 8 years of experience in various BPO faculties. He has over 6 years of experience in Managing
Customer Relations, BPO Operations, Client Co-ordination and relations in the BPO business. He carries Rich exposure in planning and developing procedures and service standards for business excellence.
Email: [email protected] Mobile : 8380093304
Calling Floor
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Thank YouWe grade ourselves on what we do and not on what we say
We believe in delivering performance.