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Andrew Burns

6595 Kameha Cir, Yorba Linda, CA 92886 | (714) 343-6099 | andyaburns@gmail.com

Summary

Technical writer with 10+ years of experience writing for the medical and information technology (IT) industries. One of my strongest qualities is the ability to take complex, technical subjects and break them down into easily understandable concepts. It’s not always easy to find cooperative employees who can convey their technical knowledge in a polite and friendly manner. This is where I excel and can be a tremendous attribute to your organization. I will work hard to find the necessary answers, present them in a thorough and clear manner, and be an enjoyable person to work with.

Software Skills Microsoft Office 2013

(Word, Excel, PowerPoint, Outlook, Visio) Microsoft SharePoint 2013

(SharePoint Designer 2013)

Adobe Creative Suite CS6 (Dreamweaver, Photoshop, Illustrator, InDesign, FrameMaker)

Adobe (Acrobat XI Pro, FormsCentral)

HTML5, CSS3, Bootstrap3 Python (Beginner), JavaScript (Beginner)

Articulate 13 (Presenter, Engage, Quizmaker)

TechSmith (Camtasia Studio 8, Snagit 11)

SAP Workforce Performance Builder 9.3 (Producer, Instant Producer, Navigator)

BMC Remedy (Service Management Software)

TortoiseSVN 1.8 Atlassian Confluence

Flexera InstallShield

Documents

Software Requirement Specifications

Software Verification Procedures

Software Validation Procedures

Design Specifications Software Bug Lists Quality Control Checklists

Instruction Manuals How To Procedures Troubleshooting Procedures

Design Input Requests Quick Start Guides Video Scripts

Computer Based Training Instructor Led Training Installation Procedures

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Experience

The GDR Group (at Broadcom), Irvine, CA Lead - Technical Writer (09/2013 – Present)

Key Projects / Responsibilities

Helped build an ITIL-based IT Service Catalog (SharePoint 2013)

Wrote Help Desk troubleshooting procedures for enterprise-wide SAP implementation (Dreamweaver)

Helped write ILT courses, video-based training, real-time help module for enterprise-wide SAP implementation (SAP WPB, PowerPoint)

Wrote Quick Start Guides for enterprise-wide mobile apps including Approvals, JIRA, and Jenkins (InDesign, PowerPoint)

Wrote how-to and troubleshooting procedures for CrashPlan Recovery software (Dreamweaver)

Designed /created computer based training (CBT) lessons on IT Service offerings (Articulate)

Researched and documented functionality of the LifeSize Video Conferencing System (InDesign)

Rewrote / edited network infrastructure emergency outage / rerouting plan (Word)

Wrote training materials for SuccessFactors Learning Management System (LMS) (Producer, InDesign)

Read / changed / edited Engineering Unix procedures (Dreamweaver)

Researched and documented how to use the Cisco IronPort email spam filtering system (In Design)

Wrote training materials on how to avoid phishing emails (InDesign)

Management (Lead) Responsibilities (05/2014 – Present)

Project Manager for team projects: delegate responsibilities, assign due dates, perform peer reviews, provide reports to client and company management

Personnel Management (10 employees): job training, overseeing employee schedules, vacation approval, conducting new hire interviews, provide updates to HR

Telemed Solutions, Chino, CA Technical Writer (01/2012 – 09/2013)

Key Projects / Responsibilities

Assisted in researching and preparing two FDA 510(k) submissions: two Class II medical devices (Holter Playback Software and MCT Online Portal Software) Documents include: SRS, SDS, VV, Level of Concern, Substantial Equivalence, Device Description, Proposed Labeling, Software Description (Visio, Word)

Wrote Quality Assurance procedures for a 12-Lead EKG device Documents include: Verification and Validation, Troubleshooting Guide, Engineering Change Orders, Installation Instructions, Quality Control Checklist (Word)

Wrote company-wide marketing / promotional materials Documents include: Website Copy, Marketing Brochure, Direct Mail Flyer, Promotional/Sales Video Script, Telemarketing Script, Press Release, ROI Spreadsheet (HTML, Illustrator, Word)

Created installation packages for distribution of proprietary software (InstallShield)

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Applied Cardiac Systems, Laguna Hills, CA Technical Writer (12/2003 – 01/2012)

Key Projects / Responsibilities

Maintained over 20 quality assurance documents for all company products: Holter, External Counterpulsation (ECP), and Mobile Cardiac Telemetry (MCT) (Word)

Wrote user interface specifications for Holter, ECP, and MCT devices (Visio)

Wrote and organized training materials for in-house instructional seminars on new products and technologies. Materials included conceptual and technical explanations as well as troubleshooting techniques (Word)

Assisted in researching and preparing two FDA 510(k) submissions: one Class III medical device (ECP), and one Class II medical device (MCT) (Word) Documents include: SRS, SDS, VV, Level of Concern, Substantial Equivalence, Device Description, Proposed Labeling, Software Description (Word)

Conducted U.S. patent research to ensure compliance in proprietary product development

Lead weekly meetings with a partner company’s project manager regarding status of product integration.

Education California State University, Fullerton - Bachelor of Arts Degree in Journalism (05/2003)

Other Coursework: Visual Basic.NET Programming (2007), Network Communication (2007), C++ Programming (2010), C++ Programming Concepts (2011), C++ Data Structures (2011), JavaScript (2015), Python (2015)

Activities Orange County Basketball Officials Association - High School Basketball Official (10/2007 - Present)