Andrew Hart20 Dundee Street

NorthamptonNN5 5BP

Home: 01604 457882Own Mobile: 07938 846261 Work Mobile: 07908 190633

Email: andrew.hart@bshg.com andrewhart1976@yahoo.co.uk

PROFILE

An energetic and reliable chef/trainer with 4 years’ previous experience in the hospitality industry. Conscientious with strong interpersonal skills. Experience in commercial sector having undertaken customer focussed positions on a temporary

and permanent basis. Pays strong attention to detail and possesses an honest and reliable approach to any new

challenge.

WORK EXPERIENCE

Feb 2010 - Present: BSH, Milton KeynesDuring this period Feb 2010-Present positions were held as follows:

Oct 2014 – Present Key Account Training Manager/Chef Trainer

Providing a market leading, expert and passionate sales driven product training to key accounts, dealers and colleagues in-house, in the field and on-line.

Ensure the learning experience supports learners to achieve positive changes to the way they sell BSH products.

Add value to the retail channel by providing learning solutions to businesses as appropriate. Responsible for one main key account and a number of independent dealers. Responsible for the creation and development of designated key account(s) training plan, attend

meetings and create plans to support promotional activity. Attend trade shows as product training expert to support key accounts. To undertake all administration in relation to training delivery, eg attendance, evaluation analysis. Ensure all training course material is current, correctly presented according to Brand guide lines. Undertake training design work as and when required that is learner-focused and aligned to the

Sales, Category and Brand messaging. Support the Training & Development Manager in the creation of new material and evaluation of

the Retail Training Plan to keep training journey fresh, current and evolving and in line with Sales objectives.

Keep up to date with product information anmd attend factory training. Ensure the showroom is maintained to a high standard and courses are efficient and effectively

run.

Feb 2010 – Sept 2011 Customer Services (Kettering)

Sept 2009 – Jan 2010 QUALITY PERSONNEL, Milton KeynesVarious temporary positions as follows:

Sep 2009 – Jan 2010 The Short Term Lettings Company, Milton Keynes

Helped to run a successful short term lettings company with over 46 luxury apartments and houses in Milton Keynes and Northampton.

Answered customer queries both in person on arrival or over the telephone.

Implemented new systems using the computer to make sure all apartments were properly equipped and maintained to a high standard of decoration.

Handled and dealt with complaints both in person or on the telephone.

Mar 2010 – Sep 2010: Bosch, Milton Keynes - Admin Assistant

Jan 2010 – Mar 2010: PRP Architects - Admin Assistant

Jun 2006 – Dec 2009: VILLAGE HOTEL AND LEISURE CLUB, Leeds NorthChef de Partie/Pub Chef

Four star leisure and business hotel in Headingley with 134 bedrooms, 2 restaurants, and cafe and function room for up to 400 people.

Managed pub kitchen with 2 staff. Managed sections in main kitchen. Ran grill section on evening service. Catered for weddings, conferences and seasonal banqueting.

Mar 2005 – Jun 2006: NORTH & SOUTH AGENCY, LeedsAgency Chef de Partie

Supported Rosemary Shrager at her cookery school. Prepared dishes for her television programme.

Jun 2001 – Jan 2005: NATIONWIDE BUILDING SOCIETY, ChesterMortgage Adviser

Handled customer queries over the telephone. Processed mortgage applications. Credit scored applicants. General Admin work.

Mar 1997 – Jun 2001: PLUMB CENTER, WrexhamSales Representative

Field sales representative for a busy plumbing and boiler supply office in Wrexham covering the North Wales region.

Liaised with existing and new clients to meet their requirements and arranged deals to benefit both the branch and the customer.

Provided cover for the trade desk and the phones selling to both trade customers and the general public.

Met tough sales targets in a very competitive market.

Mar 1995 – Jan 1997: CLUB 18-30, Ayia NapaHoliday Representative

Sep 1993 – Feb 1995: Andy travelled around the world - twice! To fund this trip he had to work in various different jobs ranging from water melon picking to kitchen/bar positions. Also worked as a chef at Raffles Singapore.

EDUCATION AND QUALIFICATIONS

Sept 92 – July 94: Dyson Perrins C of E High School, Malvern9 GCSEs (grades A-C)2 A-level (grade A)

Sept 94 – Jun 96: University of North LondonHND Hotel and Catering Management

Oct 02- Sept 04: Open UniversityBA Hons English Literature

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Other qualifications: Health & Hygiene Level 3Food Hygiene Level 3TAP Qualification in Training and course organisation

IT SKILLS

Proficient in Microsoft Word, Excel, Outlook and PowerPoint.

INTERESTSTravelling, reading, most sports especially rugby, cricket, football, swimming, keeping fit, Psychology (studying for an Open University degree this year).

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