and medical center - bghmc | bataan general hospital and

BATAAN G H M C C I T I Z E N ’ S C H A R T E R : Page | 1

BATAAN GENERAL HOSPITAL

AND MEDICAL CENTER

CITIZEN’S CHARTER 2020 (2

nd Edition)


I. Mandate: Republic Act (RA) 8561

DOH Administrative Order No. 2015-0023 dated May 21, 2015, Implementing

Rules and Regulations of RA No. 8561

with its mandate to “serve as the referral hospital of all district hospitals,

rural health units and other LGU’s of the Province of Bataan and the

neighboring provinces. An Act upgrading the Bataan Provincial Hospital

in the Province of Bataan and the neighboring provinces of Zambales

and Pampanga”.

Republic Act (RA) 11107, signed October 30, 2018

The Bataan Provincial Hospital in the Province of Bataan is upgraded

into a Level III hospital with capacity as a teaching and training facility, in

accordance with the standards of the Department of Health (DOH), to be

known as the Bataan General Hospital and Medical Center.

DOH Administrative Order No. 2019-0017 dated June 25, 2019, Implementing

Rules and Regulations of RA No. 11107

The Bataan GHMC shall provide tertiary-level of promotive, preventive,

diagnostic, curative, rehabilitative, and palliative health care services, as

well as teaching, training, and research services, also in accordance to

provisions of and related issuances to RA No. 11223, or the “Universal

Health Care Act”.

II. Vision:

Bataan General Hospital and Medical Center is the leading and trusted multi-

specialty medical center in Central Luzon by 2022.

III. Mission:

To provide:

B - est medical care and advanced services for all patients and stakeholders

which is

G - enerally cost effective and affordable with subsidy for the marginalized

through

H - ighly motivated, professional and competent personnel;

M - aximizing government's resources with integrity; and with

C - ommitment to uphold human dignity, respect for life and right to health.


IV. Service Pledge:

We, the officials and employees of the Bataan General Hospital and Medical Center do herely pledge to serve with utmost commitment, passion and dedication to the service and to the patients, clients / customers

We adhere to our Patient First Policy

Guarantees accessibility and availability of services

Guided by our core values of Patient centeredness, Integrity, Dignity and Commitment

Promote public service and interest and to serve efficiently, promptly and courteously

Strictly enforce and implement service standards in accordance with the provisions of the Republic Act 9485 otherwise known as the Anti-Red Tape Act of 2007 and Republic Act 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

Ensure public accountability and responsibility pursuant to the provisions for Republic Act 6713 otherwise known as the “Code of Conduct and Ethical Standards for Public Officials and Employees”

Promote customer satisfaction through the observance of customer feedback mechanism and value customer’s feedback

Bound by the rule on transparency

All these we pledge because we remain true to our commitment of delivery quality and effective health care and services


Bataan General Hospital and Medical Center Mandate, Vision, Mission and Service

Pledge

LIST OF SERVICES

Part I. External Services Page

MCC Offices

Office of the Medical Center Chief II 12

Handling of Letters/Correspondence 13

Received Thru Email/Courier/Personal Delivery

Handling of Invitations and Requests for Appointment/ 15

Meeting with the Medical Center Chief II (MCC II)

Providing Assistance 17

Attending to Inquiries 18

Bataan Home Away from Verdict of Society Ensuring Nurture

“Bataan HAVEN” 19

HIV Testing 20

Refill 22

Treatment Regimen 23

Professional Education Training and Research Unit (PETRU) 24

Application for Affiliation 25

Application for Allied Medical Internship Program,

On-the-Job Training (OJT) and other related learning experience 27

Application for Post-Graduate Internship 28

Application for Residency Training 29

Issuance of Certificate of On-the-Job Training/Allied Medical Internship 30

Issuance of Certificate of Post-Graduate Internship Training 32

Professional Medical Services Division

Out-Patient Department 33

Availment Of OPD – Animal Bite Treatment Center (ABTC) Services 34

OPD Elective Surgery 37

OPD ENT 40

OPD MEDICAL / FAMILY MEDICINE 42

OPD OB-GYNE – Consultation 44

OPD OB-GYNE – For Cardio-Pulmonary (CP) Clearance 47


OPD OPHTHA 49

OPD OPHTHA – Automated Visual Field Test 51

OPD OPTHA – For Cardio-Pulmonary (CP) Clearance 53

OPD ORTHO 55

OPD SURGERY 58

OPD TB-DOTS 61

OPD UNDER FIVE CLINIC – Consultation 64

OPD UNDER FIVE CLINIC – For New Born, Well-Baby Vaccination 66

OPD UNDER FIVE CLINIC – Kangaroo Mother Care (KMC) 68

OPD UNDER FIVE CLINIC – Pagkuha Ng Resulta 70

Ng New Born Screening

Professional Allied Services Division

Blood Bank 71

Direct Distribution/Blood Issuance To Other Blood Service Facility 72

Issuance Of Blood Products And Compatibility Testing 75

Voluntary Blood Donation 79

Dental 81

Bunot Ng Ngipin At Kailangan Tahiin 82

Bunot Ng Ngipin, Linis Ng Ngipin, Pasta Ng Ngipin 84 Pwedeng Gamitan Ng Phic: Operculectomy, Alveolectomy, 87

Gingivectomy Skin Test 89 Special Procedure: Odontectomy, Operculectomy, Alveolectomy, 91

Gingivectomy Suturing 93

Department of Medical Imaging (DMI) 95

Computed Tomography Scan Services 96

Fluoroscopy Services 102

Mammography Services 106

Ultrasound Services 109

X-Ray Services 113

Releasing of Radiological Results Services 117

Department of Pathology and Laboratory (DPL) 119

Blood Test, Urinalysis, Fecalysis and other Body fluids 120 New Born Screening 127


Rapid RT- PCR GeneXpert SARS COV 2 129 RT PCR Laboratory 131

Department of Pathology and Laboratory – Histopathology Section 133

Gynecology and Non Gynecology Examination (Fluid Cytology/Fine Needle 134

Aspiration Biopsy/Pap smear) and Frozen Section

Surgical Examination (Biopsy) 137

Health Education and Promotion Office 143 Smoking Cessation Counseling 144

Hospital Information and Records Management (HIRM) – Admitting Section ADMISSION OF PATIENTS 148

ISSUANCE OF PATIENT’S EMERGENCY DEPARTMENT RECORD 150

CORRECTION OF PATIENT’S INFORMATION 151

Hospital Information and Records Management (HIRM) – Records Section Pagkuha Ng OPD Card 153 Pagkuha Ng Birth Certificate 155

Na Hindi Rehistrado (Delayed/Late Registration) Pagkuha Ng Birth Certificate Para Sa Bagong Panganak 157 Pagkuha Ng Certificate As Per Record 159 Pagkuha Ng Certificate Of Confinement 160 Pagkuha Ng Kopya Ng Medical Records 161 Pagkuha Ng Medical Certificate 163 Pagkuha Ng Medico-Legal 164 Pagpapagawa Ng Death Certificate 165 Pagpapagawa Ng Insurance Claim (I.E SSS, GSIS At PCSO) 167

At Clinical Abstract (Out-Patient) Pagpapagawa Ng Insurance Claim (I.E SSS, GSIS At PCSO) 169

At Clinical Abstract (In-Patient)

Medical Social Service (MSS) 171 Para sa Kliyente ng WCPU 172 Para sa mga Bibigyan ng Sponsored Philhealth (Point of Service Program) 173 Para sa mga I-aadmit na Pasyente 174 Para sa mga Mag-aayos ng Philhealth at Hihingi ng Tulong Pinansyal 175 Pre-admission Planning para sa Elective Cases 177

Pharmacy 178 Dispensing of Drugs and Medicines to IN-Patients 179 Dispensing of Drugs and Medicines to Out Patients 181

Physical Therapy and Rehabilitation Unit 202

Konsultasyon Sa Rehabilitation Medicine Doctor/ Physiatrist 203 Occupational Therapy Para Sa Out-Patient 205


Physical Therapy Para Sa Out-Patient 207 Physical Therapy Treatment Sa In-Patient 209

Respiratory Therapy Unit 211 Arterial Blood Gas (ABG) Analysis para sa Regular na Pasyente 212 Arterial Blood Gas (ABG) STAT Analysis para sa In-Patient 214 Mechanical Ventilator (MV) para sa In-Patient 216 Nebulization o Pagpapausok Para sa mga Regular na Pasyente 218

Nursing Service Division

Acute Psychiatric Ward 220 Admission /Transfer to Other Ward 221

Special Procedure/Diagnostic Procedure for In-Patient 222

Discharge Process 223

Heart Station 226 Heart Station (2D Echocardiogram) for Out-Patient and In-Patient 227

Heart Station (Holter Monitoring) for Out-Patient and In-Patient 231

Heart Station (Treadmill Stress Test) for Out-Patient 233

Hemodialysis Unit 235 Hemodialysis Unit Services (In-Patient) 236 Hemodialysis Unit Services (Out-Patient) 238

Finance Division

Billing Section 240 Issuance Of Certified True Copy Of Statement Of 241

Account-Hospital Bill For Discharged Patients Issuance Of Statement Of Account –Hospital Bill 243

Cash Operations 246 Issuance of Official Receipts 247 Re-Issuance of Stale Checks 248 Releasing of Checks to Suppliers, Personnel and Clients 250

Hemodialysis Finance 251 Payment of Charges from Hemodialysis for In-Patient 252 Payment of Charges from Hemodialysis for Out-Patient 255 Request for Costing and Certified True Copy of Medical Abstract 258


PhilHealth Section 261 Processing of PhilHealth Requirements for In-Patients 262 Processing of PhilHealth Requirements for OPD Patients 266

Hospital Operations and Patient Support (HOPS) Division

Human Resource Management Office (HRMO) 270 Application for Medical Positions 271

Application for Non-Medical Positions 274

Linen and Laundry Section 277 Pagbibigay ng Order of Payment 278

Pagpapalit / Pagsasauli ng Linen 282

Pagpapalit ng Linen sa Ward 284

Pagpapapirma ng Discharge Clearance 286

Pag-request ng Linen para sa Admission 289

Part II. External Services (New Normal)


Out-Patient Department 291

OPD ENT (New Normal) – TELEMEDICINE CONSULTATION 292

OPD ENT (New Normal) – FACE TO FACE CONSULTATION 294

OPD General Surgery (New Normal) 298

OPD General Surgery (New Normal) – FACE TO FACE CONSULTATION 300

OPD MEDICAL / FAMILY MEDICINE (New Normal) 303

OPD OB-GYNE – Consultation (New Normal) 305

OPD OPHTHA New Normal 307

OPD ORTHO NEW NORMAL – TELEMEDICINE CONSULTATION 308

OPD ORTHO NEW NORMAL – FACE TO FACE CONSULTATION 310

OPD UNDER FIVE CLINIC – Consultation (New Normal) 313


Medical Social Service (MSS) 315 Para sa Kliyenteng WCPU (New Normal) 316


Para sa mga Bibigyan ng Sponsored Philhealth 318 (Point of Service Program ) – New Normal

Para sa mga Nakaadmit na Pasyente (New Normal) 320 Para sa mga Mag-aayos ng Philhealth at 321

Hihingi ng Tulong Pinansyal (New Normal) Pre-admission Planning para sa Elective Cases (New Normal) 323

Nursing Service Division

Emergency Department 325

Emergency Department (New Normal) 326

Finance Division

Billing 329 Issuance of Statement of Account –Hospital Bill (New Normal) 330

Issuance of Certified True Copy of Statement 332

of Account-Hospital Bill for Discharged Patients (New Normal)

Hemodialysis Finance 334 Payment of Charges from Hemodialysis 335

for In-Patient (New Normal)

Payment of Charges from Hemodialysis 337

for Out Patient (New Normal)

Request for Costing and Certified True Copy 339

of Medical Abstract (New Normal)

PhilHealth 341 Processing of PhilHealth Requirements for In-Patients (New Normal) 342

Processing of PhilHealth Requirements for OPD Patients (New Normal) 346


Part III. Internal Services

MCC Offices

Professional Education Training and Research Unit (PETRU) 349

Issuance of Certificate of Completion for Residency Training 350 Request for External Training 351


Department of Family and Community Medicine (DFCM) 353

Consultation / Availment of Psychological / Psychiatric Services 354

Consultation at Employees Clinic 356


Nutrition and Dietetics Section (NDS) 359 Submission of request for Meal/Token for Personnel and Guest 360 Provision of Meal/Token for Personnel and Guest 361

Pharmacy 362 Dispensing of Drugs and Medicines to BGHMC 363

Personnel and Staff availing 30% discount Dispensing of Drugs and Medicines to BGHMC 364

Personnel and Staff using Health book

Finance Division

Accounting 365 Re-Issuance of Certified True Copy of BIR Form 2316 366

(Certificate of Compensation Payment or Income Tax Withheld)

Hospital Operations and Patient Support (HOPS) Division

Engineering Facilities Management Section (EFMS) 368 Request for Engineering and Maintenance Services – Simple 369

Request for Engineering and Maintenance Services – Complex 372

Human Resource Management Office (HRMO) 374 Issuance of Travel Authority 375

Issuance of Official I.D. and ARTA Prescribed I.D. 377

Request for Certificate of Employment 378

Issuance of Travel Order 380

Request for Freedom of information (FoI) 381

Processing of LandBank Salary Loan 383


Issuance of Certificate of Premium/Loan Contributions 385

Request of Payslip for Job Order Personnel 386

Application for Leave (VL, SL, SPL, Maternity/Paternity Leave) 387

Property and Supply Section 389 Issuance of Gatepass for Pullout of Supplies, 390

Semi-Expendibles, or Items of Equipment Issuance Of Supplies, Semi-Expendibles, 392

And Items Of Equipment Thru The Requisition And Issuance Slip (RIS) Transfer Of Property Accountability 394 Condemnation Of Semi-Expendibles Or Items Of Equipment 395

Security 396 ISSUANCES OF VEHICLE STICKER PASS AND ANNUAL-PARKING

MEMBERSHIP 397

Information and Communication Desk Unit (ICDU) also known as Public Assistance and Complaints Desk (PACD) 399

Procedure in Filing Complaints 400

Part IV. Feedback and Complaints Mechanism 402

Part V. List of Offices 403


Office of the Medical Center Chief II

External Services


1. Handling of Letters/Correspondence Received Thru

Email/Courier/Personal Delivery

Service Information: The office of the Medical Center Chief process handling

letters/correspondence received thru email, courier, or personal delivery covers activities

from receipt of letter up to sending a reply/response letter.

Operating hours: Monday to Friday; 8:00 am to 5:00 pm (No Noon Break)

Office or Division: Office of the Medical Center Chief Classification: Simple transaction

Type of Transaction:

G2C –Government to Citizen, G2G –Government to Government, G2B –Government to Business

Who may avail: All internal and external clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter/correspondence

2. Receiving copy, checklist/record/proof of

receipt (whichever is applicable)

3. Contact details of the sender/sender’s

authorized representative (as deemed

necessary)

Requesting individual/office/agency

NO CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 A. Email: 1. Send letter/correspondence to [email protected] B. Courier/

Personal Delivery:

1. Present the letter/correspondence together with the checklist/record/ receiving copy

1.1A Open/Check email. Acknowledge/forward/refer to and coordinate with offices/persons concerned appropriate 1.1B Check/screen/ receive the letter/correspondence and forward/refer to or coordinate with offices/persons concerned for appropriate action

None

Urgent: 1 Day Non Urgent: 2

Days

Urgent: 1 Day Non Urgent: 2

Days

MCC Secretary

2 Confirm/Acknowledge response to letter/correspondence/email

2.1 Provide the client with the name of office, contact number/person and

None Urgent: 1 Day Non Urgent: 1

Day

MCC Secretary

mailto:[email protected]



other details related to the letter/correspondence, as deemed necessary

TOTAL: None A. Email: Urgent: 2 Days Non Urgent: 3 Days

B. Courier/Personal Delivery: Urgent: 2 Days Non Urgent: 3 Days

END OF TRANSACTION


2. Handling of Invitations and Requests for Appointment/Meeting

with the Medical Center Chief II (MCC II)

Service Information: The office of the Medical Center Chief process handling invitations

and requests for appointment/meeting with the MCC II covers activities from a receipt of

invitation/request letter up to sending a reply/response letter.







1. Letter/correspondence/invitations/programs

(whichever is applicable)

2. Checklist/record/proof of receipt, receiving

copy/documented requests/messages

(whichever is applicable)

3. Contact details of the requestor/authorized

representative

Requesting individual/office/agency


PROCESSING TIME

PERSON RESPONSIBLE

1 A. Email: 1. Email to [email protected] B. Courier: 1. Send invitation/request to the Office of the Medical Center Chief, Manahan St., Tenejero, Balanga City, Bataan

1.1A Acknowledge/forward/refer to and coordinate with the Administrative Assistant III 1.1B Check/screen/ receive the invitation/request

None

1 Day

30 minutes

MCC Secretary




C. Personal Delivery:

1. Present the invitation/request to Administrative Assistant III

1.1C Check/screen/ receive the invitation/request

30 minutes

2 Confirm/Acknowledge response to invitation/request

a. Coordinate with the MCC II and respond to the invitation/request (thru email or by phone) b. If invitation/request is approved, post on the MCC’s calendar of activities

None

2 Days

Administrative Assistant III

TOTAL: None A. Email: 3 Days

B. Courier:

2 Days, 30 minutes

C. Personal

Delivery: 2 Days, 30

minutes

END OF TRANSACTION


3. Providing Assistance

Service Information: The office of the Medical Center Chief provides assistance to patients

and their relatives/authorized representatives based on existing hospital policies and

procedures (e.g. consultation schedule, concerns/complaints, medical assistance).







Specific details of the concern

Requesting individual


PROCESSING TIME

PERSON RESPONSIBLE

1 Visit Office of the Medical Center Chief to provide details of the request for assistance

1.1 Accept request for assistance

1.2 Analyze the nature of request

1.3 Determine service of patient

1.4 Ascertain the nature of assistance to provide

1.5 Extend assistance based on existing policies and procedure

1.6 Provide feedback to client relative to his/her request

None

5 minutes

3 minutes

2 minutes

5 minutes

5 minutes

15 minutes

MCC Secretary

TOTAL: None 35 minutes END OF TRANSACTION


4. Attending to Inquiries

Service Information: The office of the Medical Center Chief attends to inquiries (e.g.

hospital procedures and policies, location and direction of department/office/unit).







1. Letter indicating concern (if in writing)

Requesting individual


PROCESSING TIME

PERSON RESPONSIBL

E

1 State the concern either verbal or in writing

1.1 Interview the client. 1.2 Coordinate with proper Division/Department Section and Unit concern.

None

5 minutes

5 minutes

MCC Secretary

2 Follows up sent inquiry to the office

2.1 Directs the clientele to the handling Division/Department/Section and Unit concern for follow up.

None 2 minutes MCC Secretary



Bataan HAVEN

External Services


1. HIV TESTING

Service Information: The BATAAN HAVEN provides free services to the

general public regarding HIV testing wherein the privacy of each patient was

strictly observed. HIV counseling and testing allows individuals to learn their

status through pre and post-test counseling and an HIV test.

Operating hours: Monday to Friday; 8 hours (8:00 am to 5:00 pm) without noon

break.

Office or Division: BATAAN HAVEN Classification: Simple Transaction


G2C – Government to Citizen

Who may avail: Any individual who wants to know their status


None None

NO. CLIENT STEPS

AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Submits self for assessment / interview

1. Explains the procedure to the patient/client

None

5 minute DOH Certified HIV Counselor

-Pre counselling None 10 minutes DOH Certified HIV Counselor

-Let the client/patient sign the consent

None 1 minute DOH Certified HIV Counselor

-Performs the testing None 3 minute DOH Certified HIV Counselor

-awaits the result None 15 minutes DOH Certified HIV Counselor

FOR NEGATIVE RESULT

-Explaining the result to the client

None 5 minutes DOH Certified HIV Counselor

-Giving the official / written result


-post counselling None 5 minutes DOH Certified HIV Counselor

FOR POSITIVE RESULT

-Explaining the result to the client, post counselling


-Instructs the patient None 5 Minutes DOH Certified


regarding the needed laboratory work ups prior to starting of treatment regimen

HIV Counselor

-advise the patient to comeback once the laboratory work ups are completed

None 3 Minutes

DOH Certified HIV Counselor

TOTAL:

None

45 minutes (For Negative

Result)

1 hour and 2 minutes

(For Positive Result)

END OF TRANSACTION


2. REFILL

Service Information: The BATAAN HAVEN provides free medications to the

general public who got positive HIV testing result.


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Office or Division: BATAAN HAVEN Classification: Simple Transaction



Who may avail: An individual who are already enrolled to Bataan HAVEN


None

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Proceed to BATAAN HAVEN/ICC CLINIC

1.Ask the assigned code to the patient

None

1 minute DOH Certified HIV Counselor

-refer to the chart to determine the medications to be given


-vital signs taken and recorded


-weigh the patient if there’s an improvement


-ask the remaining tablets


-give the designated medications


-Let the client sign the refill logbook


TOTAL:

None 16 minutes

END OF TRANSACTION


3. TREATMENT REGIMEN

Service Information: The BATAAN HAVEN provides free medications to the

general public who got positive HIV testing result (Positive for Confirmatory test

for HIV).


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Office or Division: BATAAN HAVEN

Classification: Simple Transaction Type of Transaction: G2C – Government to Citizen

Who may avail: Any individual who wants to avail regimen


None

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Proceed to BATAAN HAVEN/ ICC CLINIC

1.Take vital signs /weight and record to the chart


-obtain the laboratory results from the patient


-inform the physician for client’s check up


-check up and counselling with the physician

None 20 minutes HACT Physician

-after checkup, ask the patient for the prescription given by the physician


-proceed to the hospital pharmacy and give the prescription


-instruct the patient on how/when to take the medications


-advised follow up after two weeks for assessment for any untoward effects of the medications


TOTAL:

None 52 minutes

END OF TRANSACTION


Professional Education Training

and Research Unit

External Services


1. Application for Affiliation

Service Information: The Professional Education, Training and Research Unit

(PETRU) manages training of students from approved affiliating educational

institutions.


break.

Office or Division: Professional Education Training and Research Unit

Classification: Simple Transaction Type of Transaction:

G2G – Government to Citizen

Who may avail: Schools / Universities / Colleges CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter of intent

Requesting applicant

2. CHED Certificate of Authority to offer the course

3. LTO of Base Hospital/MOA and COA 4. List of names of students to affiliate

and areas of rotation

From the interested college or university or where the student applicant is enrolled

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit complete requirements to PETRU

Receive requirements and check for completeness

None 10 minutes Training Assistant

2 Leave documents for processing

Process documents for MOA/COA review. Will notify applying institution via phone call or email regarding updates on application

None 3 days Training Assistant Training Specialist IV Legal Officer

3 Bring updated MOA/COA (for signature of Chief Training Officer and MCC) with complete signature of the applying party

Receive and check documents


4 Notarize and Receive and make None 10 minutes Training Assistant


submit MOA and COA upon signature completion

file in a folder to be stored in file box.

TOTAL: None 3 days and 30 minutes

END OF TRANSACTION


2. Application for Allied Medical Internship Program, On-the-Job

Training (OJT) and other related learning experience

Service Information: BGHMC accepts students of allied medical ad non-

medical courses for internship and/or on-the-job training and other related

learning experience.


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Office or Division: Professional Education Training and Research Unit Classification: Simple Transaction

Type of Transaction: G2G – Government to Citizen

Who may avail: Allied Medical and Non-Medical Students


1. Endorsement letter from university 2. Updated MOA/COA (if any) 3. Time frame/duration of

training/schedule of rotation 4. Daily Time Record 5. X-ray result (6 mos prior to exposure) 6. MMR & Varicella immunization

certificate 7. 1x1 picture

From the interested college or university or where the student applicant is enrolled

NO. CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Bring required documents



2 Wait for notification for orientation

Shall coordinate with the department head/ supervisor of their area of rotation and announce schedule of general orientation

None 3 days Training Assistant


END OF TRANSACTION


3. Application for Post-Graduate Internship

Service Information: The Post Graduate Internship is one full year rotation that

will provide an opportunity for sufficient exposure and development of proficiency

in the recognition and management of common conditions come across in

general practice.


break.

Office or Division: Professional Education Training and Research Unit Classification: ComplexTransaction


Who may avail: Student graduate with a Degree in Medicine


1. E-NIPS Account 2. Accomplished Intern’s Personal Data

Sheet

The Professional Education, Training and Research Unit (PETRU)

3. Original Certificate of Graduation 4. X-Ray result (6 mos. prior to

exposure) 5. MMR and Anti-Varicella Immunization

Certificate

Post-Graduate Internship Applicant


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 The student with approved account on E-NIPS shall wait for the notification from APMCI if they are “matched” at BGHMC

Screen application and accept student


2 Wait for notification for general orientation

Shall announce the schedule of the general orientation a week before the end of the matching period


TOTAL: None 14 days END OF TRANSACTION


4. Application for Residency Training

Service Information: Clinical departments offering residency programs are

under the direct coordination by the Office of the Chief of Medical Professional

Staff (CMPS) and in coordination with the Human Resource Management Office

(HRMO). The training programs and activities are under the supervision of the

Chief of the Professional Education Training and Research Unit (PETRU).


break.


Classification: Complex Transaction Type of Transaction: G2G – Government to Citizen

Who may avail: Physicians CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter of intent 2. Photocopy of the following:

a. Transcript of records b. Diploma/Cert. of Recognition c. PRC license (front and back) d. Board rating certificate e. Certificate of Internship f. Class ranking

Resident Applicant

NO. CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Bring required documents

Receive requirement and check for completeness


2 Wait for the notification/ announcement from department applying for

Will route application to MCC and then to the medical department he/she is applying to

None 7 days “will depend on the PRIME-HR

processes”

Medical Division


END OF TRANSACTION


5. Issuance of Certificate of On-the-Job Training/Allied Medical

Internship

Service Information: Certificate will be given to students who have successfully

completed the training.


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Who may avail: Allied Medical and Non-Medical Students


1. Daily Time Record

The Professional Education, Training and Research Unit (PETRU)

2. Official receipt Cashier


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Bring required document



2 Request for the certificate through PETRU

Students write request though the logbook


3 Receive a copy of the dry-sealed Certificate of on-the-job training/ internship with signature of the Chief PETRU

Make certificate and have it signed by the Chief PETRU. Dry seal.

Depends on the course

Medical technology

: Php 360.00 or depending on the duty

hours

Other allied

medical health:

Php 100.00

3 days Training Assistant

Cahier

TOTAL: PHP 100.00 – 360.00

3 days and 20 minutes


END OF TRANSACTION


6. Issuance of Certificate of Post-Graduate Internship Training

Service Information: Upon satisfactory completion of the Post-Graduate

Internship Training and after having complied with the requirements of the

program, a certificate of post-graduate internship training will be given to the

intern.


break.



Who may avail: Post-Graduate Interns


1. Pink Form

Association of Philippine Medical Colleges Inc.

(APMC)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Bring required document

Receive requirement and check for completeness


2 Receive a copy of the dry-sealed Certificate of Post-Graduate Internship Training with signature of Chief PETRU and MCC

Make certificate and have it signed by the Chief PETRU and MCC. Dry seal the certificate.



END OF TRANSACTION


Out-Patient Department

External Services


1. Availment of OPD – Animal Bite Treatment Center (ABTC)

Services

Service Information:

The recommendations concern the two main immunization strategies, namely

vaccination for post-exposure prophylaxis (PEP) and vaccination for pre-

exposure prophylaxis (PrEP)

Category I touching or feeding animals, animal licks on intact skin (no

exposure);

Category II nibbling of uncovered skin, minor scratches or abrasions without

bleeding (exposure);

Category III single or multiple transdermal bites or scratches, contamination of

mucous membrane or broken skin with saliva from animal licks, exposures due

to direct contact with bats (severe exposure).

Operating hours: Lunes hanggang Sabado at holiday; 8 hours (8:00 am to 5:00

pm) without noon break.

Paalala: - Kumuha muna ng OPD Record sa OPD Records Section.

- May priority para sa mga Senior Citizen, Person with Disability

(PWD) at Buntis

Office or Division: Out Patient Department Classification: Simple Transaction

Type of Transaction: G2C – Government to Citizen

Who may avail: Out Patient


4. OPD Card, OPD Record OPD Records Section

5. ABTC Consultation Form, Charge Slip, PEP Card

Animal Bite Treatment Center

6. ATBC leaflet Animal Bite Treatment Center

NO. CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Para sa Bagong Pasyente Ibigay ang Queue Number sa ABTC Nurse/ Nursing Attendant at antaying

a. Tanungin kung ano ang detalye o problemang pangkalusugan ng pasyente tulad ng kagat ng aso, pusa at iba pa.

Wala 5 minuto OPD ABTC Nurse / Nursing

Attendant


matawag ang pangalan ng pasyente para sa pagkakasunod sunod nito. Para sa mga balik na Pasyente

I-abot sa loob ng ABTC Clinic ang PEP Card sa ABTC nurse/ nursing attendant at antaying matawag ang pangalan sa waiting area.

b. Pagkuha ng

mahalagang impormasyon tungkol sa insidente o pangyayari.

1.3 Pagkuha ng mahahalagang palatandaan tulad ng presyon ng dugo, temperatura ng katawan, pulso at bilang ng paghinga.

2 Pumasok sa ABTC Clinic, unawain at makipagtulungan sa proseso ng gamutan.

2.1 Pagsusuri sa suliraning pangkalusugan ng pasyente

Wala 3 minuto Doktor (Espesyalista sa

Animal Bite)

2.2 Para saKategorya II napasyente:

Pagi-inject ng Anti Tetano (TT/ATS)

Pagiinject ng Tissue Culture Vaccine o Anti-rabis nabakuna

Wala 15 minuto

OPD ABTC nurse

2.2.1 Para saKategorya III napasyente: *Pagi-inject ng Rabies Immunoglobulin (RIG)

Wala 15 minuto

OPD ABTC nurse

3 Pumunta sa OPD CASHIER CLERK Para sa pagbabayad ng halaga ng mga nagamit sa pag-iineksyon.

3.1 Pagsasagawa ng Charge Slip

Alinman sa tatlo:

TT- 51.00 TCV- 462.00

1 minuto OPD ABTC Nurse

/ Nursing attendant


Para sa mga Indigent, Senior Citizen, PWD, at 4P’s na mga pasyente maari pong makipag-ugnayan sa Medical Social Service.

RIG – 1,294.00

3.2 Paggawa ng schedule sa PEP CARD o balik ng pasyente para sasusunod na bakuna habang nagbabayad ang pasyente

Wala 2 minuto OPD ABTC Nurse

/ Nursing attendant

4 Bumalik sa OPD ABTC, pakinggan at unawain ang dapatgawin. Magtanong kung mayroong hindi nauunawaan o gusto pang malaman.

4.1 Pagbibigay ng impormasyon o kaalaman laban sa rabies.

Wala 2 minuto OPD ABTC nurse

4.2 Pagpapa-alala sa araw ng balik o schedule ng injection.


5 Pakinggan at unawain ang tagubilin tungkol sa gamutan.

5.1 Pagbibigay ng maliwanag na tagubilin sa pasyente


TOTAL: Alinman sa tatlo:

TT- 51.00 TCV- 462.00 RIG – 1,294.00

Para sa Kategory

a II napasye

nte: 46

minuto

Para saKategorya III

napasyente: 46

minuto

END OF TRANSACTION


2. OPD Elective Surgery Service Information: Itinalagang klinika para sa mga nakaschedule na ooperahang

pasyente.

Operating hours: Example: Lunes hanggang Byernes at holiday; 9 hours (8:00 am to

5:00 pm) without noon break.

Paalala: May prayoridad para sa mga Senior Citizens, Persons with Disablity

(PWD) at Buntis


Type of Transaction: G2C – Government to Citizen Who may avail: Out Patient



2. Admitting Order Doctor


PROCESSING TIME

PERSON RESPONSIBLE

1 Sagutan ang OPD Record Slip Para sa may dati ng OPD Record – Ipakita ang OPD Card

1.1 Tanungin kung ano ang nais ipakonsulta ng pasyente at sabihin kung saan maghihintay na tawagin ang kanilang pangalan

Wala 3 minuto OPD Records Staff

2 Pumunta sa OPD Surgery at hintaying matawag ang pangalan.

2.1 Pagkuha ng history ng pasyente at ng mahahalagang palatandaan tulad ng presyon ng dugo, temperature ng katawan, pulso at bilang ng paghinga at timbang 2.2 Pagkuha ng Mahalagang impormasyon tungkol

sa insidente o sakit.

Wala 5 minuto OPD Nursing

Attendant /

OPD Nurse


3

Sabihin sa doktor kung ano ang nais ipakonsulta, makinig sa instruksyon at paliwanag.

3.1 Susuriin ang nais ipa-konsulta 3.2 Ipaliwanag ang sakit at karampatang lunas nito 3.3 Magtakda ng araw ng operasyon kung kinakailangan

Wala 10 minuto DOKTOR (SIROHANO)

4 Makinig ng maayos at unawain kung ano ang sasabihin ng doctor.

4.1 Ipapaliwanag ng maayos at malinaw kung bakit kailangan nasa operating room operahan.


5 Pumunta sa OPD Medical o OPD Pedia kung saan bibigyan ng instruksyon ng OPD Nurse tungkol sa kaukulang laboratory na kakailanganin sa paghahanda sa operasyon.

5.1 Bibigyan ng instruksyon para kumuha ng Cardio Pulmonary Clearance o Pediatric Clearance na kung saan nagsasabi at pumapayag ang doctor na handa ang katawan ng pasyente para sa operasyon.

Depende sa

laboratory request

10 minuto Nursing Attendant/ OPD Nurse (Pedia o

Medical)

6 Dalhin ang mga kaukulang laboratory na ipinagawa

6.1 Suriin ang pasyente at laboratoryong ipinagawa

Wala 10 minuto DOKTOR (SIROHANO

7 Tanggapin ang Clearance Paalala: Pumunta sa tinakdang araw ng operasyon ng 9AM o mas maaga sa emergency room / admitting para sa

7.1 Bibigyan ng Clearance ang pasyente na sumailalim sa operasyon.

Wala 2 minuto DOKTOR (SIROHANO

7.2 Pagbibigay ng instruksyon sa pasyente kung kalian at saan pupunta sa takdang araw ng operasyon.



pagpapaospital.

TOTAL: Depende sa

laboratory

request

55 minuto

END OF TRANSACTION


3. OPD ENT Service Information: Itinalagang klinika para sa konsultasyon sa mga pasyenteng

may karamdaman sa mata, ilong at lalamunan.

Operating hours: Lunes hanggang Byernes at holiday; 9 hours (8:00 am to 5:00 pm)

without noon break.


(PWD) at Buntis






2. Charge Slip, 3. Home Instruction 4. Resibo

OPD Nurse/Nursing Attendant

Cashier


PROCESSING TIME

PERSON RESPON

SIBLE


1.1 Tanungin kung ano ang nais ipakonsulta ng pasyente at sabihin kung saan maghihintay na tawagin ang kanilang pangalan.

Wala 3 minuto OPD Records

Staff

2 Pumunta sa OPD Surgery at hintaying matawag ang pangalan.

2.1 Pagkuha ng history ng pasyente at ng mahahalagang palatandaan tulad ng presyon ng dugo, temperature ng katawan, pulso at bilang ng paghinga at timbang 2.2 Pagkuha ng

mahalagang impormasyon tungkol sa insidente o sakit.

Wala 5 minuto OPD Nursing

Attendant /

OPD Nurse


3

Sabihin sa doktor kung ano ang nais ipakonsulta, makinig sa instruksyon at paliwanag.

3.1 Susuriin ang nais ipa-konsulta 3.2 Ipaliwanag ang sakit at karampatang lunas nito at kung ito ay kailangan ng operasyon.

Wala 5 minuto OPD Doctor

3.4 Pagbigay ng charge slip at pagpapaliwanag kung bakit kinakailangan magbayad ng magagamit sa operasyon o paglinis ng sugat.

4 Magbayad ng mga gamit sa cashier ng mga nagamit ng pasyente.Bumalik sa OPD Surgery para ipakita ang resibo

4.1 Pagsasagawa ng procedure

Pagtanggal ng tahi

Paglinis ng sugat

Pagbubusbos

Php 40.00

Php

150.00

Php 300.00

10 minuto

2 minuto

30 minuto

Doktor/ Nursing

Attendant

5 Unawaing mabuti ang mga paalala. Magtanong kung mayroong hindi nauunawaan.

5.1 Pagbibigay ng mga paalala sa pasyente/kliyente.

Wala 3 minuto

TOTAL: Pagtanggal ng tahi

Php 40.00

26 minuto

Paglinis ng sugat Php 150.00

18 minuto

Pagbubusbos Php 300.00

46 minuto

END OF TRANSACTION


4. OPD MEDICAL / FAMILY MEDICINE Service Information: Itinalagang klinika para sa mga pasyenteng nangangailangan

ng pangangalagang sekondarya at pangangalagang tersyaryo.

Operating hours: Lunes hanggang Sabado at holiday; 9 hours (8:00 am to 5:00 pm)

without noon break.


(PWD) at Buntis





OPD Card, OPD Record OPD Records Section

Charge Slip with Classification

Referral to specialist from private physician

OPD Nurse, Nursing Attendant


PROCESSING TIME

PERSON RESPONSI

BLE




Staff

2 Pumunta sa OPD Medicine at hintaying matawag ang pangalan.

2.1 Pagkuha ng history ng pasyente at vital signs

2.2 Pagkuha ng

mahalagang impormasyon tungkol sa karamdaman o sakit.

Wala 10 minuto OPD Medical Nurse

3

Sabihin sa doktor kung ano ang nais ipakonsulta, makinig sa

3.1 Susuriin ang nais ipa-konsulta at pagpapagawa ng mga diagnostic exams kung



instruksyon at paliwanag.

kinakailangan.

4 Pagsunod sa mga pinapagawang eksaminasyon kung meron (Basahin ang Citizen’s Charter ng Laboratory/Imaging Department para sa karagdagang kaalaman sa mga proseso) *Kung kapos ang pambayad sa laboratory fees, pumunta sa Social Worker dala ang charge slip para sa kaukulang diskwento

4.1 Pagsusuri at pagpapagawa ng mga X-Ray, laboratory, ultrasound, ECG at iba pang diagnostic exam

Depende sa

procedure na

gagawin

3 oras Laboratory Med Tech, X-ray Tech, ECG clerk

5 Bumalik kasama ng mga resulta ng eksaminasyon

5.1 Pag-eeksamina, pagbibigay ng lunas

at pagpapaliwanag sa kalagayan /

karamdaman ng pasyente.

Wala 5 minuto OPD Medical Doctor

6 Makatanggap ng naayong lunas/sagot tungkol sa sakit. Magtanong sa doktor kung mayroong hindi nauunawaan

6.1 Pagbibigay ng

instruksyon sa pasyente bago

umuwi

Wala 3 minuto OPD Medical Doctor

TOTAL: Depende sa

gagawing procedur

e

3 oras at 26 minuto

END OF TRANSACTION


5. OPD OB-GYNE – Consultation Service Information: Itinalagang klinika para sa mga pangangailangang medikal na

naaayon sa mga babaeng pasyente gaya ng pagbubuntis at panganganak, problema

sa mestrasyon, family planning at iba pa.


without noon break.


(PWD) at Buntis






Laboratory and Xray Results, Charge Slip, Resibo

Laboratory, Xray, OPD Nurse, Cashier


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSI

BLE




Staff

2 Pumunta sa OPD OB GYNE at hintaying matawag ang pangalan.


2.2 Pagkuha ng

mahalagang impormasyon tungkol sa pasyente

Wala 10 minuto OPD OB GYNE

Nurse/Nursing

Attendant

3

Sabihin sa doktor kung ano ang nais ipakonsulta, makinig sa

3.1 Susuriin ang nais ipa-konsulta at pagpapagawa ng mga

Wala 5 minuto OPD OB GYNE Doctor


instruksyon at paliwanag.

kailangang eksaminasyon.

4 Pagsunod sa mga pinapagawang eksaminasyon para sa mga buntis (Basahin ang Citizen’s Charter ng Laboratory/Imaging Department para sa karagdagang kaalaman sa mga proseso) *Kung kapos ang pambayad sa laboratory fees, pumunta sa Social Worker dala ang charge slip para sa kaukulang diskwento

4.1 Pagsusuri at pagpapagawa ng mga kailangang eksaminasyon. 4.2 Pagbibigay ng charge slip para sa supply na gagamitin ng pasyente.

Depende sa

procedure na

gagawin

2 oras Laboratory Med Tech, X-ray Tech, ECG clerk

5 Bago ang eksaminasyon ng doctor sa OB GYN, magbayad sa cashier para sa mga supply na gagamitin at ipakita sa Nurse ang resibo. *Lumapit sa DSWD/SWA kung kulang ang pambayad

Pagbibigay ng charge slip para sa supply na gagamitin ng pasyente. Gloves KY Pagtanggal ng tahi Top dressing

Php 13.00 Php 10.00 Php 36.00 Php 14.00

2 minuto OPD OB GYN

Nurse/NA (Pag –

iissue ng charge slip)

OPD Cashier

(Pagtanggap ng bayad

at pag – iissue ng

official receipt sa pasyente)

5 Bumalik kasama ng

mga resulta ng eksaminasyon

5.1 Pag-

eeksamina, pagbibigay ng

lunas at pagpapaliwanag

sa kalagayan /

Wala 10 minuto OPD OB GYNE Doctor


karamdaman ng

pasyente.

6 Makatanggap ng naayong lunas/sagot tungkol sa sakit. Magtanong sa doktor kung mayroong hindi nauunawaan

6.1 Pagbibigay ng instruksyon sa

pasyente bago umuwi

Wala 3 minuto OB GYNE Nurse

TOTAL: Depende sa

gagawing procedur

e

3 oras at 19 minuto

END OF TRANSACTION


6. OPD OB-GYNE – For Cardio-Pulmonary (CP) Clearance Service Information: Ang clearance para sa baga at puso bago ang kinakailangan

na procedure. Ito ay mga pagsusuri at proseso na kinakailangan upang mabigyan ng

clearance ang isang pasyente bago operahan.


without noon break.


(PWD) at Buntis

I-request muli ang OPD Card sa Record Section.at ihanda ang lahat ng resulta

bago pumunta sa Medical OPD Clinic






Kumpletong resulta ng X-Ray, ECG at Laboratory

Kliyente

CP Clearance, Anesthesia Record Form, Elective Surgery Slip Form

Anesthesia, OPD Medical Doctor

NO.

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Pumunta sa Medical OPD Clinic

1.1 Kunin ang Vital Signs ng pasyente bago ipila sa Medical OPD Clinic

Wala 5 minuto OB GYNE OPD Nurse

2

Kunin ang Approved CP Clearance and Pre-Anesthesia Evaluation

2.1 Susuriin lahat ng resulta ng Laboratory, ECG at X-Ray.

Wala 10 minuto OPD Medical

Consultant/ Anesthesiol-

ogist

2.2 Ipaliwanag ang mga patakaran at ang mga gagawin sa pasyente.

Wala 10 minuto OPD Medical

Consultant/Anesthesiol- ogist

3 Bumalik sa OPD OB-GYNE Nurse para sa schedule.

3.1 Bibigyan ng Schedule (Elective Surgery Slip Form) ang pasyente. Nakatala dito ang araw ng admission at operasyon.

Wala 10 minuto OPD OB GYNE on

Duty

TOTAL: Wala 35 minuto


END OF TRANSACTION


7. OPD OPHTHA Service Information: Itinalagang klinika para sa konsultasyon sa mga pasyenteng

may karamdaman sa mata

Operating hours: Lunes hanggang Biyernes (8:00am to 5:00pm) Sabado (8:00am to

12:00nn)


(PWD) at Buntis







Kliyente

CP Clearance, Anesthesia Record Form, Elective Surgery Slip Form

Anesthesia, OPD Medical Doctor


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Tanungin kung ano ang nais ipakonsulta ng pasyente at sabihin kung saan maghihintay na tawagin ang kanilang pangalan. Bigyan ng queuing number.


2

Pumunta sa OPD Ophtha at hintaying matawag ang queuing number

2.1 1.1 Tawagin ang pasyente ayon sa prayoridad at pagkakasunod sunod ng queuing number.

Wala 2 minuto OPD Ophtha Nurse

2.2 Tanungin kung ano ang problema sa paningin at pagsasagawa ng history taking.


3 Pakinggan at unawain ang dapat gawin.

4.1 Pagkuha ng

Visual Acuity ng

pasyente

Wala 10 minutes OPD Ophtha Nurse


(Pagbabasa ng

Snellen Chart,

Ishihara Test)

4 Makatanggap ng naayong lunas/sagot tungkol sa sakit.

4.1 Pag eksamin,

pagbibigay lunas at

pagpapaliwanag sa

karamdaman.

4.2 Pagbibigay ng

paalala sa mga dapat

gawin ng

pasyente bago

umuwi

*Paggawa ng

kinakailangang test

kung ooperahan

Wala 30 minuto Doctor

6 *Kung nais o kailangan maoperahan

5.1 Pagsasabi ng

kailangan bago ang operasyon tulad ng

Philhealth at CP Clearance

5.2 Pagpapaliwanag

ng gagawin kapag nagpakuha ng mga

test

5.3 Pagbibigay ng

schedule ng

operasyon.


TOTAL: Wala 55 minuto END OF TRANSACTION


8. OPD OPHTHA – Automated Visual Field Test

Service Information: Eye Diagnostic

Operating hours: Tuwing Huwebes (1:00pm to 5:00pm)

Paalala: Magparehistro sa Record Section ng pangalan upang mailagay sa

HIMS

Office or Division: Out Patient Department


Who may avail: Out Patient CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Request ng AVF Test Ophtha Doctor

Charge Slip Ophtha Nurse

NO.


PROCESSING TIME

PERSON RESPONSIBLE

1

Dalhin sa nurse ang request na galing sa doctor

1.1 Ilagay sa schedule ang pasyente. Bigyan ng kopya ng petsa at oras ng pagbalik para sa eksaminasyon.

Wala 2 minuto Ophtha Nurse

2 Magtungo sa OPD OPHTHA ayon sa itinakdang schedule

2.1 Patunguhin ang pasyente sa record section upang mairehistro ang pangalan sa HIMS


3 Ipakita ang request na dala sa record section

3.1 Irehistro ang

pangalan sa HIMS

ayon sa nakalagay sa

request form.

Wala 1 minuto Record section staff

4 Magkinig sa instruction ng nurse

4.1 Ipaliwanag ang

mga dapat at bawal

gawin habang

sumailalim sa test


5 Magbayad sa cashier

5.1 Bigyan at

papirmahin sa

chargeslip

1,400 (parehong mata

700 ( isang mata)

5 minuto Ophtha Nurse

6 Makinig at magtanong kung may hindi

6.1 Ipaalam kung

kailan maaring balikan

ang resulta ng test.



naintindihan Bigyan ng kopya ng

petsa at oras ng

pagbalik.

TOTAL: PHP 1,400.00

44 minuto

END OF TRANSACTION


9. OPD OPTHA – For Cardio-Pulmonary (CP) Clearance Service Information: Ang clearance para sa baga at puso bago ang kinakailangan

na procedure. Ito ay mga pagsusuri at proseso na kinakailangan upang mabigyan ng

clearance ang isang pasyente bago operahan.

Operating hours: Lunes hanggang Biyernes 8:00am to 5:00pm) No noon break

Paalala: I-request muli ang OPD Card sa Record Section at ihanda ang lahat ng

resulta bago pumunta sa OPD Optha Clinic



Who may avail: Out Patient (Mga pasyenteng kailangan operahan sa mata) CHECKLIST OF REQUIREMENTS WHERE TO SECURE



Kliyente

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIB

LE

1 Magtungo sa nurse dala ang kumpletong resulta ng mga ipinagawang test at maghintay na tawagin ang hawak na numero

1.1 Kuhanan ng Vital Signs ang pasyente. Suriin kung kumpleto ang dalang Laboratoryo, X-ray at ECG.

Wala 5 minuto OPD Medical Nurse

2

Makinig sa konsultasyon

2.1 Pageksamin sa mga resulta ng test at pasyente, pagbibigay lunas at pagpapaliwanag sa ginawang CP-Clearance

Wala 10 minuto IM Doctor

3 Bumalik sa OPD Ophtha dala ang approved CP Clearance

3.1 I-check ang CP Clearance. Ipaliwanag ang mga maaring maramdaman

Wala 10 minuto OPD Optha Nurse


habang nasa operasyon. Ipaalam ang mga patakaran, mga bawal at dapat gawin bago at matapos ang operasyon.

3.2 Sukatan ng grado ng lens at ipapaalala ang petsa at oras ng operasyon.




10. OPD ORTHO Service Information: Itinalagang klinika para sa konsultasyon sa mga pasyenteng

may problema sa buto tulad ng bali o trauma.

Operating hours: Lunes hanggang Biyernes 8:00am to 5:00pm) No noon break

Paalala: I-request muli ang OPD Card sa Record Section at ihanda ang lahat ng

resulta bago pumunta sa OPD Ortho Clinic





Laboratory and Xray Results, Charge Slip, Resibo Laboratory, Xray, OPD Nurse, Cashier

NO.


PROCESSING TIME

PERSON RESPONSIB

LE

1 Sagutan ang OPD Record Slip



2

Pumunta sa OPD Ortho at hintaying matawag ang queuing number


Wala 5 minuto OPD Nursing Attendant/ OPD Nurse

2.2 Paggabay sa

pagbibigay ng

impormasyon sa

pasyente tungkol sa takdang oras o lugar ng gamutan. (Classification of Emergency / Non- Emergency)



3 Sabihin sa doktor kung ano ang nais ipakonsulta, makinig sa instruksyon at paliwanag.

3.1 Eeksaminin ng mabuti ang nais na ipakonsulta. 3.2 Ipapaliwanag ang sakit kung ano ang karampatang lunas dito at kung ito ay kailangan ng operasyon o kailangan lang lagyan ng semento o cast.

Wala 10 minuto Doktor (Espesyalista

sa Buto)

4 Makikinig ng maayos at mag dedesisyon kung kakayanin ang gastusin para sa tinakdang operasyon.

4.1 Papaliwanagan ng

malinaw kung bakit

kinakailangang

maoperahan / malagyan

ng semento o bakal para

sa nabaliang buto.


sa Buto)

5 (Kung ang buto ng pasyente ay lalagyan lamang ng semento) Pipirma ng consent na pumapayag sa paglalagay ng semento. Pumunta sa Cashier para magbayad.

5.1 Ipapaliwanag ang

paraan ng paglalagay ng

semento. Bibigyan ng

charge slip para sa

paglalagay sa semento.

PHP 50.00

10 minuto Nursing Attendant

5 (Para sa pasyente na pumapayag na maoperahan) Kunin ang admitting orders sa doktor at mapapa-ospital.

5.1 Magbibigay ng

admitting orders at

ipapadala sa

EMERGENCY

DEPARTMENT.


sa Buto)

5.2 Samahan ang

pasyente para iendorso

sa nakaduty sa

Emergency Room.

Wala OPD Nursing Attendant/ OPD Nurse

6 Makikinig na mabuti kung kailan babalik sa tinakdang panahon.

6.1 Sasabihin sa pasyente kung kailan babalik para masuri ang nabaliang

buto.


sa Buto)


TOTAL: (Kung ang buto ng pasyente ay lalagyan lamang ng semento)

PHP 50.00

47 minuto

(Para sa pasyente na pumapayag na maoperahan)

Depende sa mga

medical supplies

na gagamiti

n sa operasy

on

42 minuto

END OF TRANSACTION


11. OPD SURGERY Service Information: Itinalagang klinika para sa konsultasyon ng mga pasyenteng

naoperahan o post – operative at mga pasyenteng kinakailangan operahan.

Operating hours: Example: Lunes hanggang Sabado at holiday; 9 hours (8:00 am to

5:00 pm) without noon break.


(PWD) at Buntis






Admitting Order Doctor

NO.

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




2

Pumunta sa OPD Surgery at hintaying matawag ang queuing number

2.1 Pagkuha ng history ng pasyente at ng mahahalagang palatandaan tulad ng presyon ng dugo, temperature ng katawan, pulso at bilang ng paghinga at timbang.


2.2 Pagkuha ng mahalagang impormasyon


tungkol sa insidente o sakit.

3 Sabihin sa doktor kung ano ang nais ipakonsulta, makinig sa instruksyon at paliwanag.

3.1 Eeksaminin ng mabuti ang nais na ipakonsulta. 3.2 Ipapaliwanag ang sakit kung ano ang karampatang lunas dito at kung ito ay kailangan ng operasyon. 3.3 Sasabihin din kung kailan babalik para sa takdang operasyon.


4 Magbayad ng mga gamit sa cashier at ipakita ang resibong binayaran.

Pagbigay ng charge slip at pagpapaliwanag kung bakit kinakailangan magbayad ng mga gamit sa operasyon o paglinis ng sugat. (Gloves, betadine, hydrogen peroxideat gasa).

Pagtanggal ng tahi

Paglagay ng semento

Paglilinis ng hindinagumagalingnasugat (diabetic foot)

Pagbubusbos

Pagtanggal ng kuko sa paa

PHP 30.00 PHP 50.00 PHP

150.00

PHP

300.00

PHP 200.00

2 minuto

2 minuto

5 minuto

30 minuto

10 minuto

5 minuto

Nursing Attendant / OPD Nurse

(Pedia o Medical)

5 Unawaing mabuti at

5.1 Pagbibigay ng instruksyon sa

Wala 3 minuto Medical Doctor /


intindihin ang instruksyon na sasasabihin ng Nursing Attendant o Nurse. Magtanong kung mayroong hindi nauunawaan.

pasyente bago umuwi ayon sa isinulat ng doctor sa OPD card.

5.2

Pagpapaliwanag

kung kailan babalik

sa muling

pagpapakonsulta.

Pediatric Doctor

TOTAL: Php 730.00

1 oras at 15 minuto

END OF TRANSACTION


12. OPD TB-DOTS Service Information: Itinalagang klinika para sa magpapakonsulta na may

sintomas ng tuberkulosis. Dito din nakatalaga ang libreng gamutan para sa sakit na

ito.


without noon break.


(PWD) at Buntis




OPD Card, OPD Record, OPD TB DOTS Clinic Card OPD Records Section

Imaging and Laboratory Request Form Doctor

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBL

E




2

Pumunta sa OPD TB DOTS Clinic at hintaying matawag ang queuing number

2.1 Pagkuha ng history ng pasyente at vital signs.

2.2 Pagkuha ng mahalagang

impormasyon tungkol sa pasyente

Wala 3 minuto OPD TB DOTS Doctor/

Nurse


3 Pumasok sa TB DOTS Clinic

3.1 Pagsusuri sa suliraning pangkalusugan ng pasyente

Wala 20 minuto OPD TB DOTS Doctor

4 Pagsunod sa mga pinagawang eksaminasyon kung meron tulad ng X-ray, blood chemistry, ultrasound, ECG, test ng plema (DSSM o Gene Xpert).

4.1 Pagbibigay ng mga

health instructions tungkol

sa eksaminasyon na

nakatakda

4.2 Pagbibigay ng request

form para sa eksaminasyon

ng pasyente

Depende sa

procedure na

gagawin

15 minuto OPD TB DOTS Nurse

5 Maghintay sa resulta ng pagsusuri bago bumalik sa TB DOTS Clinic

5.1 Pag eeksamina,

pagbibigay ng lunas at

pagpapaliwanag sa

kalagayan/karamdaman ng

pasyente.

5.2 Pagbibigay ng

instruksyon pangmedikal o

health teachings sa

pasyente bago umuwi

Wala 10 minuto OPD TB DOTS Doctor

6 (Para sa mga pasyenteng nakarehistro sa Tutok Gamutan) Pumunta sa TB DOTS Clinic dala ang Patient’s Booklet/NTP Identification Card sa nkatalagang

6.1 Pagcheck ng Patient’s Booklet/ NTP Identification Card para bilang at uri ng gamot.

Wala 2 minuto OPD TB DOTS Nurse


oras ng gamutan.

7 Pag ubos ng gamot na nakatalaga sa harap ng nurse.

7.1 Tatanungin ng nurse kung may ibang nararamdaman ang pasyente na kailangang bigyan ng atensyon medikal


8 Makatanggap ng naayong lunas/sagot tungkol sa sakit. Magtanong sa nurse kung mayroong hindi nauunawaan

8.1 Pagbibigay ng instruksyon sa pasyente bago umuwi at kung kelan babalik para sa susunod na pagkuha at pag inom ng gamot


TOTAL: Depende sa

procedure

1 oras at 25

minuto

END OF TRANSACTION


13. OPD UNDER FIVE CLINIC - Consultation Service Information: Itinalagang klinika para sa mga pasyenteng may edad 18

pababa.


without noon break.


(PWD) at Buntis






Baby Health Record Doctor

Charge slip OPD Nurse


PROCESSING TIME

PERSON RESPONSIB

LE




2

Pumunta sa OPD Pedia at hintaying matawag ang queuing number


2.2 Pagkuha ng

mahalagang impormasyon tungkol sa pasyente

Wala 3 minuto OPD Nurse

3 Sabihin sa doktor kung ano ang nais ipatingin sa bata, makinig sa instruksyon at paliwanag.

3.1 Eeksaminin ng mabuti ang bata at magbibigay ng reseta batay sa pagsusuri.

3.2 Ipaliwanag ang

Wala 7 minuto OPD Pedia Doctor


sakit ng bata at ang kahalagahan ng pagkumpleto sa paginom ng gamot. Tamang pag-aalaga sa bata.

4 Hintayin ang instruksyon bago umuwi.

4.1 Ipaliwanag ang susunod na pagbalik.

(Follow-up checkup.)

Wala 2 minuto OPD Pedia Doctor



14. OPD UNDER FIVE CLINIC – For New Born, Well-Baby

Vaccination Service Information: Itinalagang klinika para sa check up na mga bagong

panganak na sanggol at sa mga sanggol na binibigyan ng bakuna sa Expanded

Program of Immunization o EPI

Operating hours: Miyerkules; 4 hours (8:00 am – 12:00 nn)


(PWD) at Buntis







Charge slip OPD Nurse

NO.

CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID

PROCESSING TIME

PERSON RESPONSIBLE




2

Pumunta sa OPD Pedia at hintaying matawag ang queuing number. Iabot ang Baby’s Health Record


2.2 Pagsulat sa Baby’s

Health Record at OPD Card

Wala 3 minuto OPD Pedia Nurse

3 Makinig sa instruksyon at paliwanag.

Para sa bakuna ng sanggol: 3.1 Bigyan ng bakuna

na angkop sa edad ng

Wala

5 minuto

OPD Pedia

Nurse


bata, ipaliwanag ang

maaring maging epekto ng

bakuna sa sanggol at mga

dapat gawin ng magulang

3.2 Bigyan ng charge

slip at papuntahin sa Cashier upang doon magbayad.

Babayaran ang mga

sumusunod: 3cc syringe

Cotton balls Alcohol

2 minuto OPD Pedia Nurse

4 Bumalik sa OPD Pedia, hintayin ang mga paalala bago umuwi

4.1 Ipaliwanag na mabuti ang susunod na schedule ng bakuna sa magulang bago pauwiin ang bata.


TOTAL: Depende sa medical supplies na gagamitin

15 minuto

END OF TRANSACTION


15. OPD UNDER FIVE CLINIC – Kangaroo Mother Care (KMC) Service Information: Itinalagang klinika para sa mga sanggol na kulang sa buwan

o malilit ng ipanganak.

Operating hours: Example: Lunes hanggang Biyernes, Mula 8:00 AM – 5:00 PM (No

Noon Break)


(PWD) at Buntis







NO.


PROCESSING TIME

PERSON RESPONSIBLE




2

Pumunta sa OPD Pedia at hintaying matawag ang queuing number. Iabot ang Baby’s Health Record


2.2 Pagsulat sa Baby’s

Health Record at OPD Card


3 Makinig sa instruksyon at paliwanag.

Para sa Kangaroo Mother Care follow up check up 3.1 Ipaliwanag ang kahalagahan ng KMC sa mga kulang sa timbang na mga

Wala

5 minuto

OPD Pedia

Nurse


sanggol at ang tamang pagpapasuso ng nanay sa sanggol.

4 Pumirma sa KMC logbook bago umuwi.Tandaan ang petsa ng susunod na balik.

4.1 Ibigay ang petsa ng susunod na balik. Paalala: Ang mga sanggol na hindi nai-follow up sa tinakdang araw ng balik ay ibibigay ang pangalan sa Medical Social Service (MSS)


TOTAL:

Wala 15 minuto

END OF TRANSACTION


16. OPD UNDER FIVE CLINIC – Pagkuha ng Resulta ng New Born

Screening Service Information: Pag-release ng Newborn Screening Result

Operating hours: Lunes hanggang Biyernes, Mula 8:00 AM – 5:00 PM (No Noon

Break)


(PWD) at Buntis





Newborn Screening Stub Kliyente

NO.


PROCESSING TIME

PERSON RESPONSIBLE

1

Ibigay ang Newborn Screening Stub

1.1 Hanapin sa listahan ang pangalan ng nanay bata. 1.2 Itsek ang mga impormasyon.

Wala 1 minuto OPD Pedia Nurse/Nursing

Attendant

2 Hintayin tawagin ang pangalan ng nanay ng bata.

2.1 Papirmahin ang magulang o ang relative sa tapat ng pangalan.


Attendant

3 Makinig ng mabuti sa instruksyon bago umuwi

3.1 Ipaliwanag ng mabuti ang susunod na gagawin bago pauwiin ang magulang o relative.


Attendant

TOTAL:

Wala 5 minuto

END OF TRANSACTION


Blood Bank

External Services


1. Direct Distribution/Blood Issuance To Other Blood Service

Facility

Kaalamang Serbisyo: Ang Blood Bank Section ay sumusoporta sa

pangangailangan ng dugo ng lahat ng pasilidad na nasasakupan ng ating Blood

Network.

Oras ng serbisyo: Lunes hanggang Linggo, 24 Oras. NO NOON BREAK

Office or Division: Blood Bank Classification: Simple

Type of Transaction: G2C – Government to Client G2G – Government to Government G2B – Government to Business

Who may avail: Lahat ng pasilidad na nangangailangan ng dugo.


1. Blood Request Form na may kumpletong impormasyobn at detalyeng kinakailangan

1. Other Blood Service Facility

NO.

CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING TIME

PERSON RESPONSIB

LE

1.

Makikipagugnayan ang staff ng other blood service facility sa blood bank tungkol sa dugong kinakailangan.

1.1 Sasagutin ng Blood bank Staff ang pakay ng other blood service facility at idodobol tsek ang imbentaryo ng dugo.

Wala

5 minuto

Med. Tech./Nurse

2.

Dadalhin ng Staff ng ibang blood service facility ang blood request.

2.1 Tatangapin ang Blood Request Form at susuriin mabuti kung kumpleto ang impormasyon at detalyeng nakasaad dito.

Wala

5 minuto Med.

Tech./Nurse


3.

Kuhanin ang charge slip at magbayad sa Cashier

3.1 Gagawan ng kaukulang charge slip ang mga dugong kinakailangan. Para sa direct distribution susundin ang nakasaad sa Memorandum of Agreement ukol sa pagbabayad ng screening fee ng mga nakuhang dugo.

Fresh Whole Blood:

P1800.00

PRBC: P1,500.00

Platelet

Concentrate: P1,000.00

Fresh Frozen

Plasma: P1000.00

Other expenses:

(Donor Antibody

Screening): P200.00

10 minuto Med.

Tech./Nurse

3.2 Ihahanda at susuriing mabuti ang blood type ng mga blood unit na kinakailangan ng ibang blood service facility.

Wala 20 minuto Med. Tech.

3.3 Iaayos ang mga blood unit sa transport box para sa mas maayos at ligtas na pagdadala ng mga dugo.

Wala 10 minuto Med.

Tech./Nurse

4.

Ipakita ang resibong binayaran sa staff ng Blood Bank

4.1 Susuriin ang resibong binayaran at Ibibigay sa staff ng ibang blood service facility ang transport box na may mga dugo at ipapaliwanag ang tamang pagdadala nito.

Wala 5 minuto Med.

Tech./Nurse


5.

Tangapin ang Transport box na may mga dugo at ibalik sa blood service facility.

Ipapaliwanag ang tamang pagdadala nito.

Wala 5 minuto Med.

Tech./Nurse

TOTAL:

Depende sa dugong

kinakailangan at sa halaga

ng mga gagawing

eksaminasyon

1 oras

END OF TRANSACTION


2. Issuance Of Blood Products And Compatibility Testing

Kaalamang Serbisyo: Ang Blood Bank Section ay nagsasagawa ng crossmatching

sa lahat ng pasyenteng kailangang masalinan ng dugo.

Oras ng serbisyo: Lunes hanggang Linggo, 24 oras.


Type of Transaction: G2C – Government to Client

Who may avail: Lahat ng pasyenteng kailangang masalinan ng dugo.


1. Blood Request Form at Crossmatching form na may kumpletong impormasyon at detalyeng kinakailangan.

Nurse Station

NO. CLIENT STEPS

AGENCY ACTIONS FEES TO BE

PAID PROCESSIN

G TIME

PERSON RESPONSI

BLE

1

Dadalhin ng Pasyente o ng Bantay ng Pasyente ang Blood Request Form at Cross Matching Form

1.1 Tatangapin ang Blood Request Form at Crossmatching Form at susuriin mabuti kung kumpleto ang impormasyon at detalyeng nakasaad dito.

Wala

2 minuto

Doctor /Med. Tech/

Nurse

1.2 Bibigyan ng numero o letra and kliyente para sa maayos nA proseso at serbisyo.

Wala

2 minuto

Doctor /Med. Tech/

Nurse

2

Pirmahan ang mga impormasyon kinakailangan sa request form at sa logbook.

2.1 Ipapaliwanag sa kliyente/pasyente o sa bantay ng pasyente ang pamantayan sa pag gamit ng dugo

Wala

2 minuto

Doctor /Med. Tech/

Nurse

2.2 Palagdaan sa Kliyente/pasyente o sa bantay ng pasyente and kaukulang impormasyon na kinakailangan sa request forms at sa

Wala

2 minuto

Doctor /Med. Tech/

Nurse


log book.

3

Sagutan ang Customer Satisfaction Survey Form

3.1Pasagutan at ipaliwanag sa Pasyente o sa bantay ng pasyente ang Customer Satisfaction Survey Form

Wala

2 minuto

Doctor /Med. Tech/

Nurse

3.2 Para sa mga elective cases Kukuhanan ng dugo ang pasyente .

Wala 5 minuto

Med. Tech.

3.3 Para naman sa nakaadmit pupuntahan ng Med. Tech. and pasyente sa ward o sa kwarto para kuhanan ng dugo.

Wala 15 minuto

Med. Tech.

4

Kuhanin ang duplicate copy ng mga request form at ibalik s nurse station

4.1Ibigay sa pasyente o sa bantay ng pasyente ang duplicate copy ng request forms upang ibalik s nurse station.

Wala

2 minuto

Doctor /Med. Tech/

Nurse

4.2 Isasagawa ng Med. Tech ang proseso ng crossmatching at ang iba pang pagsusuring kinakailangan

Wala 1 oras

Med. Tech.

4.3 Itatalaga sa kompyuter ang kaukulang halaga sa mga ginawang pagsusuri

Crossmatching w/AHG: P250.00

Crossmatching:

P250.00

5 minuto

Med. Tech/ Nurse


Complete Crossmatching:

P640.00

Auto control: P120.00

Other expenses: (Donor Antibody

Screening): P200.00 (Patient Antibody

Screening): P 240.00

DAT using

AHG: P200.00

DAT using Gel

Technology (AHG):P120.00

Fresh Whole

Blood: P1,800.00

PRBC: P1,500.00

Platelet Concentrate:

P1,000.00 Fresh Frozen

Plasma: P1,000.00

4.4 Dadalhin ng Nurse o Med. Tech. ang resulta ng mga ginawang pagsusuri sa kaukulang ward o Nurse Station

Wala 15 minuto

Med. Tech/ Nurse

TOTAL:

Depende sa dugong kinakailangan at sa halaga ng mga gagawing eksaminasyon

Para sa mga Elective cases: 1 oras at 37 minuto

Para sa mga naka-admit


na pasyente: 1 oras at 47

minuto

END OF TRANSACTION


3. Voluntary Blood Donation

Kaalamang Serbisyo: Ang Blood Bank Section ay nagsasagawa ng blood donation

sa lahat ng pasyenteng kailangang masalinan ng dugo.

Oras ng serbisyo: Lunes hanggang Linggo, 8am hanggang 7pm. NO NOON

BREAK



G2C – Government to Client G2G – Government to Government G2B – Government to Business

Who may avail: Lahat ng pasyenteng kailangang masalinan ng dugo.


1. Donor History Questionaire Form (DPL-F-036-02)

2. Identification Card (ID) - Opsyonal

1. Blood Bank Section 2. Voluntary Blood Donor

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1.

Pumunta sa Bloodbank at sabihin ang pakay na pagbibigay ng dugo.

1.1 Hihingan ng ID, idodobol tsek kung may nakaraang pagbibigay ng dugo .

Wala

4 minuto

Med. Tech/ Nurse

1.2 Bigyan ng Donor History Questionare Form (DPL-F-036-02

Wala

1 minuto

Med. Tech/ Nurse

2.

Sagutan ang mga tanong sa Donor History Questionare Form (DPL-F-036-02)

2.1 Aabutan ng numero ang blood donor para sa mas maayos n proseso at serbisyo

Wala

5 minuto

Med. Tech/ Nurse

3.

Sumailalim sa tamang proseso ng pagpili ng karapat dapat na blood donor.

3.1 Iinterviewhin ang Donor gamit ang Donor History Questionare Form (DPL-F-036-02)

Wala

5 minuto

Med. Tech/ Nurse

3.3 Kukuhanan ng Vital Signs ang Blood Donor.

Wala

5 minuto

Med. Tech/ Nurse

3.4 Gagawin sa Blood Donor ang Physical Examination.

Wala

5 minuto

Physician


3.5 Susuriin ang Hemoglobin ng Pasyente.

Wala

5 minuto

Med. Tech/ Nurse

3.6 Gagawin ng Med. Tech o Nurse ang proseso sa pagkuha ng dugo sa donor.

Wala 20 minuto

Med. Tech/ Nurse

4

Magpahinga at makinig sa post-donation counseling.

4.1 Pagpapahingahin ang donor. Bibigyan ng post-donation counselling at meryenda.

Wala 20 minuto

Med. Tech/ Nurse

5

Sagutan ang Customer Satisfaction Survey Form at pumirma sa attendance sheet.

Pasagutan ang Customer’s Satisfaction Survey Form, papirmahin sa attendance sheet at magpasalamat sa blood donor.

Wala 5 minuto

Med. Tech/ Nurse

TOTAL: Wala 1 oras at 15

minuto

END OF TRANSACTION


Dental

External Services


1. Bunot Ng Ngipin At Kailangan Tahiin

Service Information: Ito ay isang procedure upang bunutin ang sirang ngipin at

kung madugo ito ay kailangang tahiin

Operating hours: Lunes hanggang Biyernes, 8:00am – 5:00pm

Office or Division: Dental Classification: Simple Transaction


G2G – Government to Citizen G2G – Government to Government

Who may avail: Lahat ng pasyenteng nangangailangan ng serbisyong Dental at mga empleyado ng Bataan General Hospital and Medical Center


1. Queuing Number OPD Record Section

2. Senior Citizen’s at PWD ID para sa diskwento

Kliyente

NO.

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Ibigay ang queuing number

1.1 Tatanggapin ang Queuing Number at iinterbyuhin

Wala 3minuto Dental Aide

1.2 Kukuhanan ng timbang, Pulse Rate Blood Pressure at Temperatura ang Pasyente


c. Isusulat sa Individual Patient Treatment Record (IPTR)


2 Pumasok sa loob ng Dental Clinic at hintayinang Charge Slip.

2.1 Isasagawa ang oral examination at pinal na interbyu.

Wala 8minuto Dentista

2.2 Ipapalam ang nararapat naserbisyo, at isusulat sa IPTR


2.3 Isagawa ang Charge Slip at ibigay sa pasyente

Wala 5minuto Dental Aide / Dentista

3 Magbayad sa ER Cashier at bumalik sa Dental Room

3.1 Tatanggapin ang resibo ng pagbabayad

Bunot ng ipin at kailangantahiin – PHP

5 minuto Kahera


350.00

(Kung ang pasyente ay lalapit sa MSS)

3.2 Ituro ang pasyente para sa Financial Assistance

Wala 1 oras Medical Social Worker

4 Umupo sa dental chair

4.1Isasagawa ang Bunot ng ipin at kailangantahiin


5 Hihintayin ng pasyente ang reseta

5.1 Magrereseta ng iinuming gamut sa pag uwi sa bahay at ipapaliwanag ang tandaan sa pag uwi sa bahay.

Wala 2 minuto Dentista

TOTAL:

PHP 350.00

1 oras at 22minuto

(Kung lalapit sa MSS) Wala 2 oras

END OF TRANSACTION


2. Bunot Ng Ngipin, Linis Ng Ngipin, Pasta Ng Ngipin

Service Information: Ito ay isang procedure upang bunutin ang sirang ngipin,

linisan ang lahat ng ngipin at pastahan ang sirang ngipin.









Kliyente

NO.

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE



Wala 3 minuto Dental Aide



d. Isusulat sa Individual Patient Treatment Record (IPTR)








Wala 5 minuto Dental Aide / Dentista




Bunot ng isang(1) Ngipin –

PHP 200.00 Linis ng Ngipin –

PHP 350.00

Pasta ng isang(1) Ngipin –

PHP 350.00

5 minuto Kahera





4.1 Isasagawa ang Bunot ng isang(1) Ngipin / Linis ng Ngipin / Pasta ng isang(1) Ngipin





TOTAL:

Bunot ng isang(1) Ngipin –

PHP 200.00 Linis ng Ngipin –

PHP 350.00

Pasta ng isang(1) Ngipin –

PHP 350.00

1 oras at 12minuto


PHP 30.00


END OF TRANSACTION


3. Pwedeng Gamitan Ng Phic: Operculectomy, Alveolectomy, Gingivectomy

Service Information: Ito ay isang minor operation ng pag-alis ng tissue

covering ng impacted tooth(Operculectomy), pag trim ng mga buto ng

maramihang pagbunot ng ngipin(Alveolectomy),pag-alis ng sobrang gilagid sa

paligid ng ngipin (Gingivectomy) na pwedeng gamitan ng PHIC.









Kliyente

NO.

CLIENT STEPS


PAID PROCESSING

TIME PERSON

RESPONSIBLE




1.2 Kukuhanan ng timbang, Pulse Rate Blood Pressure at Temperatura

ang Pasyente


1.3 Isusulat sa Individual Patient Treatment Record (IPTR)





2.2 Ipapalam ang nararapat naserbisyo, at



isusulat sa IPTR



3 Kung ang Dental Procedure ay PHIC Reimbursable pupunta ang pasyente sa Philhealth Section

3.1 Bibigyan ng PHIC Forms ang pasyente para sagutin ang mga kailangang impormasyon at magbigay/magpasa ng PHIC Requirements

Wala 30 minuto PHIC Clerk

3.2 Kung ang pasyente ay walang hawak na dokumento ito ay kanyang kukumpetuhin at ipapasa sa PHIC Section sa araw ng kanyang schedule

Wala 1 araw at 30minuto

PHIC Clerk


Special Procedure Operculectomy/ Alveolectomy/ Gingivectomy

Wala 2oras Dentista




TOTAL:

PHP 500.00 2 oras at 57minuto


END OF TRANSACTION


4. Skin Test

Service Information: Ito ay isang procedure upang malaman kung may allergic

reaction ang pasyente sa anesthetic agent









Kliyente

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE




1.2 Kukuhanan ng timbang, Pulse Rate Blood Pressure at Temperatura ang pasyente







2.2 Ipapalam ang nararapat na serbisyo, at isusulat sa IPTR






Skin Test PHP 30.00

5 minuto Kahera






4.1 Isasagawa ang Skin Test


4.2 Susuriin kung positive o negative ang Skin Test.


5 Alamin ang resulta ng skin test

5.1 Ipapaalam sa pasyente ang resulta ng Skin Test. *Kung Positive – irerefer sa Medical service. *Kung Negative – Babalik ang pasyente sa araw ng kanyang schedule.


TOTAL:

PHP 30.00

1 oras at 7 minuto

(Kung lalapit sa MSS) Wala 2 oras END OF TRANSACTION


5. Special Procedure: Odontectomy, Operculectomy, Alveolectomy, Gingivectomy

Service Information: Ito ay isang minor operation ng pagtanggal/pagbunot ng

isang impacted tooth(Odontectomy), pag-alis ng tissue covering ng impacted

tooth(Operculectomy), pag trim ng mga buto ng maramihang pagbunot ng

ngipin(Alveolectomy),pag-alis ng sobrang gilagid sa paligid ng ngipin

(Gingivectomy).


Office or Division: Dental







Kliyente

NO

.

CLIENT STEPS


PAID PROCESSING

TIME PERSON

RESPONSIBLE




1.2 Kukuhanan ng timbang, Pulse Rate Blood Pressure at Temperatura

ang Pasyente









2.3 Isagawa ang Wala 5 minuto Dental Aide /


Charge Slip at ibigay sa pasyente

Dentista



Special Procedure Odontectomy- PHP 3,000.00 Operculectomy- PHP 3,000.00 Alveolectomy- PHP 3,000.00 Gingivectomy- PHP 3,000.00

5 minuto Kahera


3.2 Ituro ang pasyente

para sa Financial Assistance



Special Procedure Odontectomy/Operculectomy/ Alveolectomy/ Gingivectomy

Wala 2oras Dentista




TOTAL:

PHP 3,000.00 2 oras at 32 minuto


END OF TRANSACTION


5. Suturing Service Information: Ito ay isang procedure upang tahiin ang isang madugong

pinagbunutan ng ngipin.









Kliyente

NO.

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE














Wala 5minuto Dental Aide / Dentista



Suturing PHP

500.00

5 minuto Kahera






4.1Isasagawa ang Suturing





TOTAL:

PHP 500.00

1 oras at 12minuto


END OF TRANSACTION


Department of Medical Imaging

External Services


1. Computed Tomography Scan Services

Service Information: Computed Tomography Scan (CT Scan) is a medical imaging

procedure that utilizes x-ray radiation to provide 3D cross-sectional images of the

body. Contrast media may be employed to help distinguish structures of similar

density in the body as these agents may further characterize lesions and masses.

Computed tomographic examinations may take up to two (2) hours depending on the

type of requested procedure, patient’s cooperation, and other anatomical and/or

physiological concerns.

Operating Hours:

Monday to Friday; 8:00 AM to 5:00 PM; NO NOON BREAK, except for

emergency cases

Most CT Scan procedures require physical, physiological, and psychological

preparations (e.g. fasting, bowel cleansing, etc.). The CT Scan technologist

should SCHEDULE the examination.

Office or Division Professional Allied Services Division

Classification Simple Transaction

Type of Transaction G2C – Government to Citizen

Who may avail Patients needing CT Scan services


1. Kumpletong CT Scan Request Form (na may buong pangalan, tirahan, edad, araw ng kapanganakan, pangalan at pirma ng doktor, etc.)

Attending or Requesting Physician

2. Dating CT Scan Result kung meron (para sa comparison)

Pasyente

3. Resulta ng ibang laboratory tests (e.g. creatinine) -kung kinakailangan

Pasyente at Laboratory Section

4. Senior Citizen ID (kung naaangkop) Pasyente


PROCESSING TIME

PERSON

RESPONSIB

LE

1

Ang pasyente ay

pupunta sa CT Scan room at ibibigay ang kumpletong doctor's request sa CT Scan

Technologist on-duty.

1.1 Tatanggapin ang

request

1.2 Iinterbiyuhin ang pasyente para ma-verify ang procedure,

Wala

10 minuto

CT

Scan Technologist


medical history, at ibang pertinent information.

2

Babayaran ng pasyente ang

eksaminasyon.

2.1 Bibigyan ng charge slip at sasabihan ng CT Scan Technologist ang pasyente na magbayad sa Cashier Section.

Ang

PRICELIST ng mga

procedures ay depende kung anong klaseng CT

Scan procedure

ang gagawin.

(Please see

attached pricelist.)

10 minuto

CT Scan

Technologist

3

Ibigay ang Official Receipt (OR) sa CT Scan Technologist.

3.1 Kunin ang Official Receipt (OR) sa pasyente, kopyahin ang OR Number, at isulat ito sa logbook. Ibalik sa pasyente ang OR.

Wala

5 minuto

CT Scan

Technologist

4

Sa araw ng

nakatakdang schedule para sa eksaminasyon,

pupunta ang pasyente sa CT Scan room para isagawa ang

eksaminasyon.

4.1 Gagawin ng CT Scan Technologist ang eksaminasyon. Preparation of

Patient and Materials Needed for the procedure

CT Scan Procedure Proper

Image Acquisition, Reconstruction, and Evaluation

Post-Procedure Instructions

Wala

2 oras (depende

kung anong

klaseng CT Scan

procedure ang

gagawin)

CT

Scan Technologist

Radiolo

gist

Nurse (Contra

st Administration

)


5

Maghihintay ng iba

pang instructions ang pasyente galing sa

CT Scan Technologist

5.1 Sabihan ang pasyente na makukuha ang opisyal na resulta ng eksaminasyon pagkalipas ng TATLONG (3) ARAW.

Wala

5 minuto

CT Scan

Technologist

TOTAL:

Depende

ang babayaran

sa kung anong

klaseng CT Scan

procedure ang

gagawin.

(Please see attached pricelist.)

2 oras at 30 minuto

END OF TRANSACTION


DEPARTMENT OF MEDICAL IMAGING CT SCAN SECTION

PRICELIST

PRODUCT DESCRIPTION PRICE 3D Reconstruction 250.00

Additional View 1,500.00

Bone Densitometry 2,500.00

Brain Angiogram 13,000.00

Cervical CT Plain (BWHI) 3,800.00

Cervical CT with Contrast (BWHI) 6,800.00

Cervical Spine (Plain) 3,500.00

Cervical Spine with Contrast (50 ml) 5,000.00

Chest CT Plain 3,200.00

Chest CT Plain (BWHI) 3,600.00

Chest CT Plain (ICMC) 3,600.00

Chest CT with Contrast (50 ml) 5,500.00

Chest CT with Contrast (BWHI) 6,300.00

Chest/Abdomen Biopsy 3,000.00

Chest/HIR Chest (Plain) 4,500.00

Chest/HIR Chest with Contrast (50 ml) 7,500.00

Contrast 100 ml 3,000.00

Contrast 50 ml 1,500.00

Cranial with Facial Cuts (Plain) 3,000.00

Cranial with Facial Cuts with Contrast (50 ml) 4,500.00

Cranial/Head CT Plain (BWHI) 3,000.00

Cranial/Head CT with Contrast 50 ml (BWHI) 4,900.00

CT Angiography (Plain) 8,000.00

CT Angiography with Contrast (100 ml) 11,000.00

CT Guided Biopsy 2,300.00

CT Head Plain (BWHI) 3,000.00

CT Syringe 100 ml 700.00

Dental CT 4,000.00

Ear (Plain) 4,000.00

Ear with Contrast 5,500.00

Extremities (Plain) 3,500.00

Extremities with Contrast (50 ml) 5,000.00

EZ Cat (Barium Sulfate) 400.00

Head/Brain/Cranial (Plain) 2,800.00

Head/Brain/Cranial STAT with Contrast (50 ml) 7,500.00

Head/Brain/Cranial with Contrast (50 ml) 4,300.00

Hip (Plain) 3,500.00

Hip with Contrast (50 ml) 5,000.00

Larynx CT (Plain) 3,200.00

Larynx CT Plain (BWHI) 3,500.00

Larynx CT Plain (ICMC) 3,500.00

Larynx CT with Contrast (50 ml) 4,700.00

Larynx CT with Contrast 50 ml (ICMC) 5,300.00


Lower Abdomen with Contrast (ICMC) 5,300.00

Lower Abdomen (Plain) 4,500.00

Lower Abdomen Plain (BWHI) 4,200.00

Lower Abdomen with Contrast (50 ml) 6,000.00

Lower Abdomen/Pelvic (Plain) 4,200.00

Lower Abdomen/Pelvic with Contrast (50 ml) 5,700.00

Lower Extremities 3,200.00

Lower Extremities Plain (BWHI) 3,600.00

Lumbar (Plain) 3,500.00

Lumbar CT Plain (BWHI) 4,000.00

Lumbar with Contrast (50 ml) 5,000.00

Lumbosacral (Plain) 5,500.00

Lumbosacral with Contrast (50 ml) 7,000.00

Mandible (Plain) 3,200.00

Mandible with Contrast (50 ml) 4,700.00

Mastoid/Mandible/Temporal Bone (Plain) 3,300.00

Mastoid/Mandible/Temporal Bone with Contrast (50 ml) 4,800.00

Nasal (Plain) 4,000.00

Nasal with Contrast (50 ml) 5,500.00

Nasopharynx (Plain) 4,200.00

Nasopharynx Plain (ICMC) 3,500.00

Nasopharynx with Contrast (50 ml) 5,700.00

Neck (Plain) 3,500.00

Neck Plain (BWHI) 3,500.00

Neck Plain (ICMC) 3,500.00

Neck with Contrast (+50 ml) 5,000.00

Neck/Parotid (Plain) 3,200.00

Neck/Parotid with Contrast (50 ml) 4,700.00

Orbit (Plain) 4,500.00

Orbit Plain (BWHI) 3,500.00

Orbit with Contrast (50 ml) 6,000.00

Orbits/Nasopharynx/Sella/Pituitary Gland (Plain) 4,200.00

Orbits/Nasopharynx/Sella/Pituitary Gland with Contrast (50 ml) 5,700.00

Paranasal Plain (BWHI) 3,500.00

Paranasal Plain (ICMC) 3,500.00

Paranasal Plain (PNS) (Plain) 4,000.00

Paranasal Sinuses 4,500.00

Paranasal Sinuses (PNS) with Contrast (50 ml) 5,500.00

Pelvis 4,000.00

Pelvis/Hip CT Plain (ICMC) 3,500.00

PNS Screening (Plain) 3,600.00

PNS Screening with Contrast (50 ml) 5,100.00

Pulmonary Angiogram 12,000.00

Stonogram (BWHI) 5,500.00

Stonogram/KUB/Urogram 5,500.00

Temporal (Plain) 4,000.00

Temporal with Contrast (50 ml) 5,500.00

Thoracic/Hip/LSS (Plain) 3,000.00

Thoracic/Hip/LSS with Contrast (50 ml) 5,000.00

Thoracolumbar Plain 4,500.00

Thoracolumbar Plain (ICMC) 5,700.00


Thyroid CT Plain 3,200.00

Thyroid CT Plain (ICMC) 3,500.00

Thyroid CT with Contrast (+50 ml) 4,500.00

Thyroid CT with Contrast 50 ml (ICMC) 5,300.00

Triphase Upper Abdomen with Contrast (50 ml) 10,000.00

Triphase Upper Abdomen with Contrast (50 ml) and Special Syringe

10,700.00

Triphase Whole Abdomen with Contrast (100 ml) 12,000.00

Triphase Whole Abdomen with Contrast (100 ml) and Special Syringe

12,700.00

Triphasic CT Scan 18,500.00

Triphasic Liver with Contrast (100 ml) 12,000.00

Upper Abdomen (Oral-Plain) 4,500.00

Upper Abdomen Dual/Triple Contrast (50 ml) 7,000.00

Upper Abdomen Dual/Triple Contrast (50 ml) and Special Syringe

7,700.00

Upper Abdomen Dual/Triple Contrast (Plain) 7,000.00

Upper Abdomen Plain (BWHI) 4,500.00

Upper Abdomen with Contrast (50 ml) 5,900.00

Upper Abdomen (Plain) 4,400.00

Upper Extremities Plain 3,200.00

Upper Extremities Plain (BWHI) 3,500.00

Urogram CT Scan (BSJH) 15,200.00

Urogram 7,000.00

Whole Abdomen with Contrast 7,400.00

Whole Abdomen Plain (+2 EZ Cat) 4,900.00

Whole Abdomen Plain (BSJH) 5,000.00

Whole Abdomen with (Oral - Rectal) 5,500.00

Whole Abdomen with Contrast (100ml + 2 EZ) 7,400.00


2. Fluoroscopy Services

Service Information: Special and Fluoroscopic procedures show a continuous x-ray

image of the human body (live action). These procedures require the use of contrast

material to visualize the structure and function (internal organs) not shown in

conventional or general radiography (x-ray). Special and fluoroscopic examinations

may take up to two (2) hours depending on the type of requested procedure,

patient’s cooperation, and other anatomical and/or physiological concerns.

Operating Hours:


emergency cases

Special and fluoroscopic procedures require some physical, physiological, and

psychological preparations (e.g. fasting, bowel cleansing, etc.). The radiologic

technologist should SCHEDULE the examination.




Who may avail Patients needing fluoroscopy services


1. Kumpletong X-ray/Fluoroscopy Request Form (na may buong pangalan, tirahan, edad, araw ng kapanganakan, pangalan at pirma ng doktor, etc.)


2. Dating X-ray Result kung meron (para sa comparison)

Pasyente

3. Resulta ng ibang laboratory tests (kung kinakailangan)


4. Isang (1) kopya ng photocopy ng Senior Citizen ID (kung naaangkop) at GAD Charge Form

Pasyente at X-Ray Section

NO CLIENT STEPS


PAID PROCESSING TIME

PERSON RESPON

SIBLE

1

Ang pasyente

ay pupunta sa x-ray receiving area at

ibibigay ang kumpletong

doctor's

1.1 Tatanggapin ng Radiologic Technologist on-duty ang request 1.2 Iinterbiyuhin ang pasyente para ma-verify ang procedure, medical history, at ibang pertinent

Wala

10 minuto

Radiologic Technolog

ist


request sa Radiologic


information at iischedule ang pasyente para sa special/fluoroscopic procedure.

2

Sa araw ng nakatakdang

schedule para sa

eksaminasyon, pupunta

ang pasyente sa

fluoroscopy room para

isagawa ang eksaminasyo

n.

2.1 Gagawin ng Radiologic Technologist at Radiologist ang eksaminasyon. Preparation of

Patient and Materials Needed for the procedure

Fluoroscopic Procedure Proper

Image Processing and Evaluation


Wala

2 oras

(depende kung

anong klaseng special o

fluoroscopic

procedure ang

gagawin)


ist

Radiologist

3

Babayaran ng pasyente

ang eksaminasyo

n at maghihintay ng iba pang instructions galing sa

Radiologic Technologist.

3.1 Bibigyan ng charge slip at sasabihan ang

pasyente na magbayad sa Cashier Section.

Ang

PRICELIST ng mga

procedures ay depende kung anong klaseng

special o fluoroscopic

procedure ang gagawin.

(Please see


10 minuto


ist

4

Ibigay ang Official

Receipt (OR) sa Radiologic Technologist.

4.1 Kunin ang Official Receipt (OR) sa pasyente, kopyahin ang OR Number, at isulat ito sa logbook.

4.2 Ibalik sa pasyente

ang OR at bigyan ng claiming stub kung

Wala

10 minuto


ist


saan nakalagay kung kailan at anong oras makukuha ang resulta.

4.3 Sabihan ang pasyente na kukunin ang opisyal na resulta ng eksaminasyon pagkalipas ng TATLONG (3) ARAW.

TOTAL:

Depende ang babayaran sa kung anong

klaseng special o

fluoroscopic procedure ang

gagawin.


2 oras at 30 minuto

END OF TRANSACTION


DEPARTMENT OF MEDICAL IMAGING FLUOROSCOPY SECTION

PRICELIST

PRODUCT DESCRIPTION PRICE

Barium Enema (BaE) 1,300.00

Barium Sulfate 350.00

Chole GI Series 1,200.00

Colonography 1,200.00

Contrast Agent / Dye (25 ml) 750.00

Contrast Agent / Dye (50 ml) 1,500.00

Cystography 1,200.00

Esophagography / Barium Swallow 520.00

Intravenous Pyelography (IVP) 1,000.00

Oral Cholegraphy 480.00

Retrograde Pyelography (RGP) 1,300.00

Small Intestinal Series (SIS) 800.00

T-Tube Cholangiography 900.00

Upper Gastrointestinal Series (UGIS) 1,000.00


3. Mammography Services Service Information: Mammography is the special radiographic examination of the

breasts which uses low energy x-rays. It is used as a screening tool for the detection

of early breast cancer in asymptomatic women. During this procedure, each breast is

examined separately and compressed against the film to obtain maximum

visualization of breast masses or calcifications. Early detection of breast cancer

allows early treatment and increased rates of survival. Mammographic examinations

may take up to thirty (30) minutes depending on the type of requested procedure,

patient’s cooperation, and other anatomical and/or physiological concerns.

Operating Hours:


emergency cases

Mammographic procedures require some physical, physiological, and

psychological preparations (e.g. last menstrual period, no applying of

deodorant, etc.). The radiologic technologist should SCHEDULE the

examination.




Who may avail

Patients needing mammography services Seven (7) to ten (10) day rule must be applied to patients of

reproductive age (7 to 10 days before or after menstruation). Patient should take a proper bath before the examination. The patient should STOP using deodorant, talcum powder,

or lotion under the arms or breasts before the examination.


1. Kumpletong Mammography Request Form (na may buong pangalan, tirahan, edad, araw ng kapanganakan, pangalan at pirma ng doktor, etc.)


2. Dating Mammography or Breast Ultrasound Result kung meron (para sa comparison)

Pasyente

3. Resulta ng histopathology o biopsy (kung mayroon)

Pasyente at Histopathology Section



PROCESSING TIME

PERSON RESPONSI

BLE

1

Ang pasyente ay

pupunta sa

1.1 Tatanggapin ng

Radiologic

Wala

10 minuto

Radiologic

Technologist


mammography section at ibibigay ang kumpletong doctor's request sa Radiologic


Technologist on-duty ang request.

1.2 iinterbiyuhin ang pasyente para ma-verify ang procedure, medical history, at ibang pertinent information

1.3 I-ischedule ang

pasyente para sa mammographic procedure (depende sa huling regla).

2

Sa araw ng nakatakdang

schedule para sa eksaminasyon, pupunta ang pasyente sa

mammography room para

isagawa ang eksaminasyon.

2.1 Gagawin ng Radiologic Technologist ang eksaminasyon. History Taking

and Physical Examination

Mammographic Procedure Proper



Wala

30 minuto (depende

kung anong

klaseng mammogr

aphic procedure

ang gagawin)

Radiologic Technologist

3

Babayaran ng pasyente ang

eksaminasyon at maghihintay ng

iba pang instructions galing sa


3.1 Bibigyan ng charge slip at sasabihan ng Radiologic Technologist ang pasyente na magbayad sa Cashier Section.

Unilater

al Mammography

(500.00)

Bilateral Mammography

(1,000.00)

5 minuto

Radiologic

Technologist


4

Ibigay ang Official Receipt (OR) sa


4.1 Kunin ang Official Receipt (OR) sa pasyente, kopyahin ang OR Number, at isulat ito sa logbook.

4.2 Ibalik sa pasyente ang OR at sabihan na kukunin ang opisyal na resulta ng eksaminasyon pagkalipas ng LIMANG (5) ARAW.

Wala

5 minuto


TOTAL:

Unilater

al Mammography (PHP

500.00)

Bilateral Mammography

(1,000.00)

40 minuto

50 minuto

END OF TRANSACTION


4. Ultrasound Services Operating Hours:


emergency cases

Some ultrasound procedures require physical, physiological, and

psychological preparations (e.g. fasting, full bladder, etc.). The ultrasound

technologist should SCHEDULE the examination.




Who may avail Patients needing general ultrasound services


1. Kumpletong Ultrasound Request Form (na may buong pangalan, tirahan, edad, araw ng kapanganakan, pangalan at pirma ng doktor, etc.)


2. Dating Ultrasound Result kung meron (para sa comparison)

Pasyente

3. Resulta ng ibang laboratory tests (kung kinakailangan)



NO CLIENT STEPS


PAID

PROCESSING TIME

PERSON RESPONSI

BLE

1

Ang pasyente ay pupunta sa

ultrasound room at

ibibigay ang kumpletong

doctor's request sa Ultrasound


1.1 Tatanggapin ng Ultrasound Technologist on-duty ang request

1.2 Iinterbiyuhin ang pasyente para ma-verify ang procedure, medical history, at ibang pertinent information.

Wala

10 minuto

Ultrasound Technologist

Sa araw ng

nakatakdang

2.1 Gagawin ng Ultrasound Technologist ang preliminaryong


2

schedule para sa

eksaminasyon, pupunta ang pasyente sa ultrasound room para

isagawa ang eksaminasyon.

ultrasound at i-do-double check ng Sonologist ang ultrasound. Preparation of

Patient Ultrasound

Procedure and Assessment


Wala

30 minuto (depende

kung anong

klaseng ultrasoun

d procedur

e ang gagawin)

Sonologist


3

Babayaran ng pasyente ang eksaminasyon at maghihintay

ng iba pang instructions galing sa

Ultrasound Technologist.

3.1 Bibigyan ng charge slip at sasabihan ng Ultrasound Technologist ang pasyente na magbayad sa Cashier Section.

Ang

PRICELIST ng mga

procedures ay depende kung anong

klaseng ultrasound procedure

ang gagawin.


10 minuto


4

Ibigay ang

Official Receipt (OR) sa

Ultrasound Technologist.

4.1Kunin ang Official Receipt (OR) sa pasyente, kopyahin ang OR Number, at isulat ito sa logbook.

4.2 Ibalik sa pasyente ang OR at sabihan na kukunin ang opisyal na resulta ng eksaminasyon pagkalipas ng ISANG (1) ARAW.

Wala

10 minuto


Depende ang babayaran sa kung anong

klaseng


TOTAL:

ultrasound procedure

ang gagawin.


1 oras

END OF TRANSACTION


DEPARTMENT OF MEDICAL IMAGING ULTRASOUND SECTION

PRICELIST

PRODUCT DESCRIPTION PRICE

Breast 800.00

Chest 800.00

Doppler Ultrasound Arterial and Venous (Bilateral Leg) – Send Out

7,600.00

Doppler Ultrasound Arterial and Venous (Unilateral Leg) – Send Out

3,800.00

Hepatobiliary Tree (HBT) 600.00

Inguinoscrotal 1,500.00

Kidney / Renal 420.00

KUB 780.00

KUB / Pelvic 800.00

KUB / Prostate 800.00

Pelvic / Liver 360.00

Prostate 360.00

Scrotal 1,200.00

Soft Tissue 500.00

Thyroid 500.00

Upper / Lower Abdomen 660.00

Whole Abdomen 840.00


5. X-Ray Services

Service Information: General or Conventional Radiography (X-Ray) uses x-ray

energy to visualize images of both bones and internal organs of the patient. X-Ray

examinations may take up to fifteen (15) minutes depending on the type of requested

procedure, patient’s cooperation, and other anatomical and/or physiological

concerns.

Operating Hours:

Monday to Sunday; 24 hours; NO NOON BREAK




Who may avail Patients needing general x-ray services


1. Kumpletong X-ray Request Form (na may buong pangalan, tirahan, edad, araw ng kapanganakan, pangalan at pirma ng doktor, etc.)


2. Dating X-ray Result kung meron (para sa comparison)

Pasyente

3. Isang (1) kopya ng photocopy ng Senior Citizen ID (kung naaangkop) at GAD Charge Form

Pasyente at X-Ray Section


PROCESSING TIME

PERSON RESPONSI

BLE

1

Ang pasyente ay pupunta sa x-ray receiving area at ibibigay ang kumpletong doctor's request sa Radiologic Technologist on-duty.

1.1 Tatanggapin ng

Radiologic Technologist on-duty ang request

1.2 Iinterbiyuhin ang pasyente para ma-verify ang procedure, medical history, at ibang pertinent information.

Wala

5 minuto



2 Pupunta ang pasyente sa x-ray room para isagawa ang eksaminasyon.

2.1 Gagawin ng Radiologic Technologist ang eksaminasyon. Preparation of

Patient X-Ray

Procedure Proper



Wala 15 minuto (depende

kung anong

klase at dami ng x-

ray procedure

ang gagawin)


3

Babayaran ng pasyente ang eksaminasyon at maghihintay ng iba pang instructions galing sa Radiologic Technologist.

3.1 Bibigyan ng charge slip at sasabihan ng Radiologic Technologist ang pasyente na magbayad sa Cashier Section.

Ang

PRICELIST ng mga

procedures ay depende kung anong klaseng x-

ray procedure

ang gagawin.

(Please see


10 minuto


4

Ibigay ang Official Receipt (OR) sa Radiologic Technologist.

4.1 Kunin ang Official Receipt (OR) sa pasyente, kopyahin ang OR Number, at isulat ito sa logbook. 4.2 Ibalik sa pasyente ang OR at bigyan ng claiming stub kung saan nakalagay kung kailan at anong oras

Wala

5 minuto



makukuha ang resulta.

4.3 Sabihan ang pasyente na kukunin ang opisyal na resulta ng eksaminasyon pagkalipas ng TATLONG (3) ARAW.

TOTAL:

Depende

ang babayaran

sa kung anong

klaseng x-ray

procedure ang

gagawin.


35 minuto

END OF TRANSACTION


DEPARTMENT OF MEDICAL IMAGING X-RAY SECTION

PRICELIST

PRODUCT DESCRIPTION

PRICE PRODUCT

DESCRIPTION PRICE

Abdomen (AP) 250.00 Leg AP-L (Portable) 300.00

Abdomen (Upright & Supine) 380.00 Lumbosacral Spine (AP) 200.00

Abdominal (AP/L/S) 380.00 Lumbosacral Spine (AP-L) 350.00

Ankle (AP-L) 200.00 Lumbosacral Spine (AP/L/O) 480.00

Apicolordotic View (ALV) 150.00 Mandible (AP) 200.00

Babygram 500.00 Mandible (AP-O) 300.00

C-Arm Guided Procedure (O.R.) 1,500.00 Mastoid (3 Views) 420.00

Cervical Spine (AP) 200.00 Lumbosacral Spine (AP) 200.00

Cervical Spine (AP-L) 300.00 Lumbosacral Spine (AP-L) 350.00

Cervical Spine (AP/L/O) 450.00 Lumbosacral Spine (AP/L/O) 480.00

Cervicothoracic Spine (AP-L) 350.00 Mandible (AP) 200.00

Cervicothoracic Spine (AP/L/O) 480.00 Mandible (AP-O) 300.00

Chest AP (Portable) - Adult/Child 250.00 Mastoid (3 Views) 420.00

Chest AP-L (Portable) - Adult 400.00 Maxilla (Bilateral) 300.00

Chest AP-L (Portable) - Child 350.00 Nasal Bone 200.00

Chest PA (Adult) 170.00 Paranasal Sinuses (PNS) 350.00

Chest PA (Child) 170.00 Pelvimetry 500.00

Chest PA-L (Adult) 350.00 Pelvis (AP) 250.00

Chest PA/L (Child) 300.00 Pelvis (AP/O) 350.00

Chest (Spot Film) 150.00 Plain Abdomen 250.00

Clavicle (AP) 200.00 Sacrum (AP/L) 300.00

Elbow AP-L (Portable) 250.00 Scapula (AP) 200.00

Elbow (AP-L) 200.00 Scout Film of Abdomen 250.00

Femur AP-L (Adult) 250.00 Shoulder (AP) 200.00

Femur AP-L (Child) 200.00 Skull (AP) 200.00

Femur AP-L (Portable) 250.00 Skull (AP-L) 300.00

Foot (AP-L) / (AP-O) 200.00 Skull (Right/Left Lateral /Waters

View) 360.00

Foot AP-L (Portable) 250.00 Skull Series 400.00

Forearm (AP-L) 200.00 Sternum (L/O) 320.00

Forearm AP-L (Portable) 250.00 Thoracic Cage / Rib Cage

(Adult) 250.00

Hand (AP-O) 200.00 Thoracic Cage / Rib Cage

(Child) 200.00

Hand AP-O (Portable) 250.00 Thoracic Cage / Rib Cage

Portable 250.00

Hip (AP) 200.00 Thoracic Spine (AP/L/O) 480.00

Humerus (AP-L) 200.00 Thoracolumbar Spine (AP-L) 350.00

Humerus AP-L (Portable) 250.00 Thoracolumbar Spine (AP/L/O) 480.00

Intraoperative Cholangiography (IOC) – (O.R.)

1,000.00 Thoracic Spine 200.00

Knee (AP-L) 200.00 Temporomandibular Joint (TMJ) 320.00

Knee AP-L (Portable) 250.00 Townes View 200.00

KUB 200.00 Waters View 350.00

Lateral Decubitus 250.00 Wrist (PA-L) 200.00

Leg AP-L (Adult) 250.00 Wrist PA-L (Portable) 250.00 Leg AP-L (Child) 200.00 Zygoma (APL) 300.00


6. Department of Medical Imaging (Releasing of Radiological

Results) Services

Service Information: The Department of Medical Imaging Radiological Reports

consist of patient’s personal information, the radiologist’s interpretation (description),

and the official or final radiological report with radiologist’s signature. The radiological

reports shall be correlated with clinical, biochemical, microbiological, and other

studies before they can be used as a basis for patient management.

Operating Hours:

X-RAY AND FLUOROSCOPY: Monday to Sunday; 24 hours; NO NOON

BREAK

CT SCAN, ULTRASOUND, AND MAMMOGRAPHY: Monday to Friday; 8:00

AM to 5:00 PM; NO NOON BREAK

RELEASING TIME:

o X-RAY AND FLUOROSCOPY RESULTS: 4:00 PM (after 3 WORKING

DAYS)

o CT SCAN: after 3 WORKING DAYS

o ULTRASOUND: after NEXT WORKING DAY

o MAMMOGRAPHY: after 5 WORKING DAYS




Who may avail Patients who will claim their official and final radiological result


1. PATIENT:

Official Receipt (OR) or Claim Stub for

Senior Citizen, TB DOTS, and Indigent

patients

Valid ID of patient (original)

Pasyente

2. RELATIVE OR AUTHORIZED REPRESENTATIVE:

Official Receipt (OR) or Claim Stub for

Senior Citizen, TB DOTS, and Indigent

patients

Authorization letter signed by the

patient or birth certificate if patient is of

minor age

Valid ID of patient (original and

photocopy)

Valid ID of relative or authorized

Kamag-anak o awtorisadong kinatawan ng pasyente


representative (original and photocopy)


PROCESSING TIME

PERSON RESPONSIB

LE

1

Ibibigay ng pasyente,

kamag-anak o awtorisadong kinatawan ng pasyente ang

mga dokumento na kailangan sa

pagkuha ng resulta sa Radiologic


1.1 Kukunin ng Radiologic Technologist ang mga dokumento na ibibigay ng pasyente, kamag-anak o awtorisadong kinatawan ng pasyente.

Wala

5 minuto


2

Maghihintay sa

designated waiting area

(upuan) para sa mga kliyente.

2.1 Hahanapin ng Radiologic Technologist ang opisyal na resulta ng procedure sa filing room o area.

Wala

10 minuto


3

Susuriin ang

laman ng envelope o

resulta bago pirmahan ang

releasing logbook. I-tsek kung tama ang

resulta ang naibigay ng radiologic

technologist.

3.1 Isulat sa releasing logbook ang mga kailangang information, ipasulat ang buong pangalan at pirma, at ibigay sa pasyente ang resulta.

Wala

5 minuto


TOTAL:

Wala

20 minuto

END OF TRANSACTION


Department of Pathology and Laboratory

External Services


1. Blood Test, Urinalysis, Fecalysis and other Body fluids

Service Information: Ang Blood test, Urinalysis, Fecalysis and other Body

Fluids ay mahalagang ipasuri para malaman ang katayuan ng kalusugan ng

pasyente.

Operating hours: 24 oras mula Lunes hanggang Linggo

Releasing time: Depende sa request ng pasyente: 1 oras bawat eksaminasyon

maliban sa mga sumusunod

Gram Stain: 3 oras Sperm count analysis: 4 oras G6PD Confiramtory test: 1 araw Drug Testing : 2 oras Peripheral smear: 1 araw Clinical Chemistry Blood Chemistry (Fasting): 2PM Blood Culture: Initial – 24 oras

Final - 5 araw CSF/Urine/Wound: Initial - 24 oras

Final – 3 araw

DSSM/Sputum: 3PM FT3,FT4,T3,T4,TSH: Araw ng Paggawa ng eksaminasyon tuwing Martes at Biyernes Hepatitis Profile: 1 araw

Office or Division: Department of Laboratory and Pathology Classification: Simple Transaction


Who may avail: Lahat ng pasyenteng may nangangailangan ng serbisyong laboratoryo


1. Laboratory request Laboratory


PROCESSING TIME

PERSON RESPONSIB

LE

1 Ibigay ang doctor’s request sa laboratory staff on duty.

1.1 Babasahin ng Med. Tech. on duty ang laboratory request 1.2 Bibigyan ng kaukulang instruksyon ang pasyente

Wala 5 minuto Med. Tech / Clerk


1.3 Para sa Urinalysis / Fecalysis - Bibigyan ng bote ang pasyente para magsahod ng ihi o dumi

2 Magbayad sa cashier ang pasyente, kamag-anak o kasama.

2.1 Bibigyan ng charge slip ang pasyente o kamag anak, sasabihan ng Med. Tech/Clerk ang pasyente o kamag anak na pumunta sa cashier

Depende sa eksaminasyon ang halaga

ng babayaran

10 minuto Med. Tech./ Clerk

2.2 Tanggapin ang bayad at magbigay ng resibo

Cashier Staff

3 3.1.A. Para sa Urinalysis / Fecalysis Bumalik sa laboratory at ibigay ang ihi/dumi at iba pang specimen at ipakita ang resibo.

3.1.A Tatanggapin ang ihi/dumi at iba pang specimen at sasabihin kung anong oras babalikan ang resulta.


3.1.B. Para sa Blood Tests Ibigay ang Opisyal na Resibo at sumailalim sa blood extraction

3.1.B Kukuhanan ng dugo at sasabihin kung anong oras babalikan ang resulta.

3.2 Gagawin ang eksaminasyon

Depende ang halaga

sa kung anong

klase ng eksaminasyo

n ipinagawa

Depende ang oras

sa eksaminas

yon

(Please refer to

attached table for

Med. Tech.


specific realeasing

time)

4 Bumalik sa itinakdang oras at ipakita ang resibo. Tanggapin ang resulta.

4.1 Kukunin ang official receipt number at ibibigay ang resulta


TOTAL: Base sa bill ng pasyente na makikita sa talaan ng presyo ng

bawat eksaminasy

on

Base sa request

ng eksaminasyon ng pasyente

na makikita sa talaan ng bawat oras ng

eksaminasyon

END OF TRANSACTION


Department of Pathology and Laboratory: Blood Test, Urinalysis,

Fecalysis and other Body fluids

Table 1

Specific Laboratory Procedure Costing

Updated as of June 29, 2020

A. Clinical Microscopy

Procedure Fees Releasing time after Extraction

Fecalysis PhP 50 1 oras

Gram Stain/ Wet Smear PhP 140 3 oras

Occult Blood PhP 100 1 oras

Other Body fluids-(peritoneal, ascetic etc.)-

PhP 280 1 oras

Preg.Test PhP 100 1 oras

Sperm count analysis PhP 330 4 oras

Urinalysis PhP 120 1 oras

Urine Ketone PhP 100 1 oras

B. Clinical Chemistry – Blood Chemistry (requires fasting)


Cholesterol PhP 70 Every 2:00 PM of the day

FBS PhP 70 Every 2:00 PM of the day

HDL/LDL PhP 250 Every 2:00 PM of the day

Triglycerides PhP 150 Every 2:00 PM of the day

C. Clinical Chemistry – Blood Chemistry (Non- fasting)


Albumin PhP 150 1 oras

Alkaline Phosphatase PhP 200 1 oras

Amylase PhP 350 1 oras

BUN PhP 100 1 oras

Calcium PhP 150 1 oras

Chloride PhP 200 1 oras

CKMB PhP 600 1 oras


Creatinine PhP 100 1 oras

G6PD Confirmatory Test PhP 400 24 oras

Globulin, A/G Ratio PhP 150 1 oras

HBA1c PhP 500 1 oras

Inorganic Phosphorus PhP 250 1 oras

Ionized Calcium PhP 300 1 oras

LDH PhP 250 1 oras

Lipase PhP 350 1 oras

Magnesium PhP 250 1 oras

Na/K/Cl PhP 400 1 oras

OGTT 75g PhP 400 4 oras

Potassium PhP 200 1 oras

SGOT PhP 150 1 oras

SGPT PhP 150 1 oras

Sodium PhP 200 1 oras

Total Bilirubin (B1B2) PhP 240 1 oras

Total Protein PhP 150 1 oras

TPAG PhP 450 1 oras

Trop I/Trop T PhP 900 each 1 oras

Uric Acid PhP 100 1 oras

D. Hematology


Blood Typing PhP 70 1 oras

CBC/ Platelet Count PhP 200 1 oras

Clotting Time/BleedingTime

PhP 60 1 oras

ESR PhP 180 1 oras at 15 minuto

Hct / Platelet Count PhP 110 1 oras

Hemoglobin/Hematocrit PhP 60 1 oras

Malarial Smear PhP 70 1 oras

Peripheral Smear PhP 70 24 oras

PT/PTT PhP 400 1 oras

Reticulocyte count PhP 250 1 oras

WBC, Diff.count Php 80 1 oras

E. Drug Testing


Drug Test PhP 200 2 oras


F. Bacteriology


Blood Culture: Initial result PhP 1,200 24 oras

CSF/URINE/WOUND:Culture & Sensitivity: PhP 1,000

24 oras - Initial Result 3 araw - Final Result

SPUTUM/DSSM Walang Bayad 3:00 pm

G. Immunology and Serology


AFP PhP 500 1 oras

Anti- Hbe PhP 1342 24oras

Anti-HBc PhP 759 24oras

Anti-HBc IgM PhP 1342 24 oras

Anti-HBs PhP 759 24 oras

Anti-HCV/Anti-Hcv ICT PhP 500 1 oras

ASO PhP 180 1 oras

B-HCG PhP 600 1 oras

C3 PhP 330 2 araw

CEA PhP 500 1 oras

Cortisol PhP 570 1 oras

CRP PhP 440 1 oras

D-Dimer PhP 850 1 oras

Dengue NS1 PhP 1000 1 oras

Ferritin PhP 620 1 oras

FSH PhP 500 1 oras

FT3,FT4,T3, T4, TSH

PhP 300 each

Araw ng Paggawa tuwing Martes at Biyernes lamang *kunin ang resulta

kinabukasan

H. Pylori PhP 650 1 oras

HbeAg PhP 1342 24 oras

HBsAg PhP 150 1 oras

HbsAg with Titer PhP 759 24 oras

Hepatitis A and B Profile PhP 6296 24 oras

Hepatitis A and C Profile PhP 1390 24 oras

Hepatitis A, B, and C Profile PhP 6927 24oras

Hepatitis A/Anti-HAV IgM PhP 759 24oras

Hepatitis B Profile PhP 5664 24 oras

Hepatitis C/Anti-HCV PhP 759 24 oras

Leptospira PhP 500 1 oras

Leptospira IgG/IgM PhP 500 1 oras

Procalcitonin PhP 1620 1 oras


Progesterone PhP 650 1 oras

Prolactin PhP 600 1 oras

PSA PhP 500 1 oras

Rheumatoid Factor RF PhP 525 1 oras

RPR/VDRL Php 200 1 oras

Testosterone Php 400 1 oras

Typhidot Php 600 1 oras

H. 1Bataan-BGHMC PCR Laboratory

Procedure Fees Releasing time

Rapid RT-PCR GeneXpert SARS COV 2

*Php 2,077.00 2 oras

RT PCR Laboratory *Php 3,409.00

1 araw, 1 oras at 14 minuto

*ayon sa PhilHealth Guidelines


2. New Born Screening

Service Information: Ang Expanded Newborn Screening ay eksaminasyon sa

mga bagong silang na bata para malaman kung sila ay mayroon

Metabolic/Genetic disorders.

Operating hours: Lunes hanggang Linggo 24 oras

Releasing Time: 30 araw

Office or Division: Department of Laboratory and Pathology

Classification: Highly Technical Transaction Type of Transaction: G2C – Government to Citizen

Who may avail: Lahat ng pasyenteng na nangangailangan ng serbisyong Expanded Newborn Screening


1. Laboratory request Laboratory


PROCESSING TIME

PERSON RESPON

SIBLE

1 Ibigay ang Newborn Screening/Expanded Newborn Screening request sa laboratory staff on duty.

1.1 Babasahin ang Laboratory Request at bibigyan ng kaukulang instruksyon ang pasyente


1.2 Bibigyan ng Charge Slip at sasabihan na pumunta sa Cashier

PhP 1,750

30 araw Med. Tech / Clerk

2 Magbayad sa cashier 2.1 Tanggapin ang bayad at magbigay ng resibo

Wala 5 minuto Cashier staff

3 Ibigay ang Opisyal na Resibo at sasailalim sa blood extraction

3.1 Kuhanan ng dugo at sabihin kung kelan babalikan ang resulta.

Wala 5 minuto Med. Tech

4 Tanggapin ang claim stub

4.1 Bibigyan ng claim stub 4.2 Bibigyan ng instruksyon kung saan makukuha ang resulta (Basahin ang Citizen’s Charter ng OPD Under Five



Clinic – Pagkuha ng resulta ng New Born Screening)

TOTAL: Php 1,750.00

30 araw at 20 minuto

Sa Angeles Pampangamanggagal

ing ang resulta

END OF TRANSACTION


3. Rapid RT- PCR GeneXpert SARS COV 2

Service Information: Ang eksaminasyon na GeneXpert ay proseso ng pagsusuri sa

swabbed sample ng suspect o probable na may SARS-COVID-19

Operating hours: Lunes hanggang Linggo; 24 oras (walang “Noon break”)

RELEASING TIME: Pagkatapos nang 2 oras

Office or Division: Department of Pathology and Laboratory Classification: Simple Transaction


G2C- Government to Citizen

Who may avail: Lahat ng pasyenteng may nangangailangan ng serbisyong laboratoryo


1. Request ng doctor (Laboratory request, GeneXpert SARS COV 2)

2. Philhealth Member (CF2) 3. Case Investigation Form(CIF)

PCR Laboratory

NO. CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE

1

Pumunta sa Triage (emergency room) Para masuri ng doctor

1.1 Susuriin ng doctor ang pasyente alinsunod sa protokol ng SARS COVID 19.


2

Mag fill up ng CIF form para maibigay sa medtech

2.1 Susuriin ang CIF kung napunan ang bawat katanungan

Wala 10 minuto Nurse

3

Sasailalim sa pagswab ang pasyente

3.1 Kokolektahan ng sample ang pasyente

Wala 5 minuto Medical

Techonologist

3.2 Dadalhin ang specimen sa laboratoryo para gawan ng linelist at lagyan barcode

Wala 15 minuto Medical

Techonologist

3.3 Dadalhin ang specimen kasama ang CIF form at linelist sa PCR laboratory at charged sa HIMS

Php 2,077.00

10 minuto Lab aide

3.4 Ibibigay ang Wala 2 minuto Lab aide


CIF form sa encoder, ang specimen at line list sa medtech

3.5 I-process ang

specimen Wala 1 oras

Medical Techonologist

4

Tanggapin ang resulta

4.1 I-forward ang resulta sa kinauukulan sa pamamagitan ng email. > PESU – Provincial Epidemiology and Surveillance Unit > RESU – Regional Epidemiology and Surveillance Unit

Wala 3 minuto Encoder

Total: Php

2,077.00 2 oras

END OF TRANSACTION


4. RT PCR Laboratory

Service Information: Ang eksaminasyon ng RT PCR ay proseso para malaman

kung ang pasyente ay may SARS-COVID-19

Operating hours: Lunes hanggang Biyernes, 8AM hanggang 5PM (walang

“Noon break”)

Office or Division: Department of Laboratory and Pathology Classification: Simple Transaction

Type of Transaction: G2G – Government to Government, G2B – Government to Business

Who may avail: RHU’s , LGU’s, District Hospitals and Private Hospitals


1. Request ng doctor (Laboratory request, GeneXpert SARS COV 2) 2. Philhealth Member (CF2) 3. Case Investigation Form(CIF) 4. Linelist

PCR Laboratory

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIB

LE

1

Ibibigay ang tatlong kopya ng linelist

1.1 Tatanggapin at babasahin ng Lab Aide kung kumpleto ang detalye sa Linelist

Wala 5 minuto Lab Aide

2

Ibibigay ang specimen na nasa loob ng cooler

2.1 Tatanggapin ng Lab Aide, bubuhusan ng alcohol ang cooler at pipirmahan ang isang kopya ng linelist at ibibigay sa kliyente

Wala 3 minuto Lab Aide

2.2 Aayusin ang specimen ayon sa pagkakasunud-sunod sa linelist

Wala 1 oras

Lab Aide

2.3 I-charge sa HIMS ang naturang eksaminasyon

Php 3,409.00

3 minuto Medical

Technologist

2.4 Gagawin ang RT-PCR procedure

Wala 1 araw PCR Medical Technologist

3 Tanggapin ang resulta

3.1 I-forward ang resulta sa kinauukulan sa pamamagitan ng email. > PESU – Provincial Epidemiology and Surveillance Unit

Wala 3 minuto Encoder


> RESU – Regional Epidemiology and Surveillance Unit

TOTAL: Php

3,409.00

1 araw, 1 oras at 14

minuto

END OF TRANSACTION


Department of Pathology and Laboratory –

Histopathology Section

External Services


1. Gynecology and Non Gynecology Examination (Fluid

Cytology/Fine Needle Aspiration Biopsy/Pap smear) and Frozen

Section

Service Information: Pagproseso at pagbasa ng fluid specimen.

Operating hours: Lunes hanggang Linggo at Holiday; 8 oras (8:00 ng umaga

hanggang 5:00 ng hapon) without noon break

RELEASING TIME:

o FLUID CYTOLOGY: pagkaraan ng 5 WORKING DAYS

o FINE NEEDLE BIOPSY: pagkaraan ng 5 WORKING DAYS

o PAP SMEAR: pagkaraan ng 5 WORKING DAYS

o FROZEN SECTION: pagkaraan ng 90 minuto

Office or Division: DEPARTMENT OF PATHOLOGY AND LABORATORY Classification: Complex Transaction



Who may avail: Lahat ng pasyenteng naoeprahan o kinuhanan ng specimen sa katawan na nangangailangan ng serbisyong laboratoryo


1. Request ng doctor (Laboratory request, Surgical Pathology request, Frozen Section request)

2. Senior Citizen/4P’s/PWD/Minority ID (kung naaangkop)

Laboratory


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1

Ang pasyente ay pupunta sa laboratoryo at ibibigay ang request ng doctor sa laboratory staff on duty.

1.1 Babasahin ng Clerk/Med. Tech. on Duty ang Laboratory Request at bibigyan ng kaukulang instruksyon ang pasyente.

Wala 2 minuto Med. Tech / Lab Aide /

Clerk

2

Ibibigay ang biopsy o iba pang specimen.

2.1 Tatanggapin ang biopsy o iba pang specimen

Wala 2 minuto

Med. Tech / Lab Aide /

Clerk

3 Magbabayad sa cashier ang

3.1 Bibigyan ng Charge Slip ang

(Magbase sa

10 minuto



pasyente, kamag-anak o kasama.

pasyente o kamag-anak. 3.2 Sasabihan ng Med. Tech/Clerk ang pasyente o kamag-anak na magpunta sa Cashier

nakahiwalay na listahan

ng mga presyo no.

1 and 2, ayon sa uri

ng specimen

na ipagagawa)

Clerk

4

Kukuhanin ng pasyente ang Histopath claim stub

4.1 Kukuhanin ang official receipt number at bibigyan ng Histopath claim stub ang pasyente. 4.2 Siya ay sasabihan kung kailan maaring makuha ang resulta.

Wala 5 minuto


Clerk


Wala (Magbase sa nakahiwalay na listahan ng araw ng pagproseso ayon sa uri

ng specimen na

ipagagawa)

Med. Tech/ Pathologist

5

Babalik ang pasyente sa laboratoryo sa takdang araw. Ipakikita ang Histopath claim stub upang makuha ang resulta ng eksaminasyon.

5.1 Kukuhanin ang claim stub at ililista sa Releasing logbook


Clerk

TOTAL

(Magbase sa


(Magbase sa nakahiwalay na listahan ng araw ng


ng mga presyo no.


ng specimen

na ipagagawa)

pagproseso ayon sa uri

ng specimen na

ipagagawa)

END OF TRANSACTION


2. Surgical Examination (Biopsy)

Service Information: Pag-proseso at pagbasa ng mga tissue samples.

Operating hours: Lunes hanggang Linggo at Holiday; 8 oras (8:00 ng umaga

hanggang 5:00 ng hapon) without noon break

RELEASING TIME:

o Biopsy/Biopsy-Private (Small/Medium/Large): pagkaraan ng 10

WORKING DAYS

o Biopsy/Biopsy-Private (Extra Large): pagkaraan ng 15 WORKING

DAYS

o ER/PR Her2neu/ ER/PR Her2neu- Private: pagkaraan ng 15

WORKING DAYS

o Slide Review: pagkaraan ng 10 WORKING DAYS

o Recut Fee for Slide Review: pagkaraan 10 WORKING DAYS

Office or Division: Department of Pathology and Laboratory Classification: Highly Technical Transaction



Who may avail: Lahat ng pasyenteng naoperahan o kinuhanan ng specimen sa katawan na nangangailangan ng serbisyong laboratoryo


1. Request ng doctor (Laboratory request, Surgical Pathology request, Frozen Section request) 2. Senior Citizen/4P’s/PWD/Minority ID (kung naaangkop)

Laboratory


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1

Pumunta sa laboratoryo at ibibigay ang request ng doctor sa laboratory staff on duty.

1.1 Babasahin ng Clerk/Med. Tech. on Duty ang Laboratory Request at bibigyan ng kaukulang instruksyon ang pasyente.


Clerk

2

Ibibigay ang biopsy o iba pang specimen.

2.1Tatanggapin ang biopsy o iba pang specimen

Wala 2 minuto


Clerk


3

Magbabayad sa cashier ang pasyente, kamag-anak o kasama.

3.1 Bibigyan ng Charge slip ang pasyente o kamag-anak. 3.2 Sasabihan ng Med. Tech/Clerk ang pasyente o kamag-anak na magpunta sa Cashier

(Magbase sa


ng mga presyo no. 1 and 2, ayon

sa uri ng specimen

na ipagagawa)

10 minuto Med. Tech / Lab Aide /

Clerk

4

Kukuhanin ng pasyente ang Histopath claim stub

4.1 Kukuhanin ang official receipt number at bibigyan ng Histopath claim stub ang pasyente o kamag-anak. Siya ay sasabihan kung kailan maaring makuha ang resulta.

Wala 5 minuto


Clerk


Wala (Magbase sa nakahiwalay na listahan ng araw ng pagproseso ayon sa uri

ng specimen na

ipagagawa)

Med. Tech/ Pathologist

5

Babalik ang pasyente sa laboratoryo sa takdang araw. Ipakikita ang Histopath claim stub upang makuha ang resulta ng eksaminasyon.

5.2 Kukuhanin ang claim stub at ililista sa Releasing logbook


Clerk

TOTAL (Magbase

sa (Magbase sa nakahiwalay



ng mga presyo no.


ng specimen

na ipagagawa)

na listahan ng araw ng pagproseso ayon sa uri

ng specimen na

ipagagawa)

END OF TRANSACTION


SURGICAL EXAMINATION (BIOPSY)

* Listahan ng presyo at processing time (Table No. 1)

BIOPSY (Small) In patient at Out patient Presyo Processing time

Abortion / Placental tissue / Products of conception (small-sized container)

Php 580 10 working days

Abscess Php 580 10 working days

Appendix Php 580 10 working days

Fallopian tube ligation (BTL) Php 580 10 working days

Gallbladder Php 580 10 working days

Hemorrhoids Php 580 10 working days

Hernial sac Php 580 10 working days

BIOPSY (Medium) In patient at Out patient

Presyo Processing time

Abortion / Placental tissue / Products of conception (medium-sized container)


Breast mass / Core-needle biopsy Php 780 10 working days

Cervical curetting / polyp Php 780 10 working days

Colon / Duodenal biopsy / polyp Php 780 10 working days

Corneal mass Php 780 10 working days

Endocervical polyp Php 780 10 working days

Endometrial curetting Php 780 10 working days

Fallopian tube (Ectopic pregnancy) Php 780 10 working days

Gastric biopsy / polyp Php 780 10 working days

Liver core biopsy Php 780 10 working days

Lymph node, multiple Php 780 10 working days

Nasal mucosa biopsy Php 780 10 working days

Omentum Php 780 10 working days

Ovary, with or without tube (medium-sized container)


Prostate, needle biopsy Php 780 10 working days

Salivary gland biopsy Php 780 10 working days

Soft tissue mass (non lipoma) excision Php 780 10 working days

Testis (cryptorchid) Php 780 10 working days

Tonsils (tonsillitis) Php 780 10 working days

Ureter biopsy Php 780 10 working days

Vaginal biopsy Php 780 10 working days

Vulva / labia biopsy Php 780 10 working days

BIOPSY (Large) In patient at Out patient Presyo Processing time

Adrenal gland Php 1,250 10 working days

Bone curetting Php 1,250 10 working days

Bone, pathologic feature Php 1,250 10 working days

Bone, tumor Php 1,250 10 working days

Brain tissues Php 1,250 10 working days

Breast, simple mastectomy Php 1,250 10 working days

Cervix, cone biopsy Php 1,250 10 working days


Digit amputation Php 1,250 10 working days

Eye enucleation Php 1,250 10 working days

Kidney, partial nephrectomy Php 1,250 10 working days

Liver, partial resection Php 1,250 10 working days

Mediastenum mass Php 1,250 10 working days

Myoma, myomectomy Php 1,250 10 working days

Ovary, with or without tube (large-sized container)

Php 1,250 10 working days

Pancreas biopsy Php 1,250 10 working days

Parathyroid gland Php 1,250 10 working days

Placenta, 3rd trimester Php 1,250 10 working days

Prostate, TURP/TRUSP Php 1,250 10 working days

Salivary gland tumor / Parotid mass Php 1,250 10 working days

Spleen Php 1,250 10 working days

Thymus tumor Php 1,250 10 working days

Thyroid gland (goiter) Php 1,250 10 working days

Thyroid gland (with tumor) Php 1,250 10 working days

Urinary bladder biopsy Php 1,250 10 working days

Urinary bladder, TURBT Php 1,250 10 working days

Uterus, TAH / Prolapse Php 1,250 10 working days

BIOPSY (Extra Large) In patient at Out patient


Bone resection Php 2,000 15 working days

Breast, Radical mastectomy (MRM) Php 2,000 15 working days

Colon (colectomy) Php 2,000 15 working days

Esophagus, partial / total resection Php 2,000 15 working days

Extremity amputation Php 2,000 15 working days

Lung, total / lobar resection Php 2,000 15 working days

Kidney (Radical nephrectomy) Php 2,000 15 working days

Pancreas, total / partial resection Php 2,000 15 working days

Penis (penectomy) Php 2,000 15 working days

Prostate, radical prostatectomy Php 2,000 15 working days

Neck, radical dissection Php 2,000 15 working days

Small intestine, tumor resection Php 2,000 15 working days

Stomach, total / partial resection Php 2,000 15 working days

Testis, tumor (orchiectomy) Php 2,000 15 working days

Tongue, partial / total glossectomy Php 2,000 15 working days

Urinary bladder (cystectomy) Php 2,000 15 working days

Uterus, TAHBSO Php 2,000 15 working days

Vulva (vulvectomy) Php 2,000 15 working days

Whipple’s specimen Php 2,000 15 working days

* Listahan ng presyo at processing time (Table No. 2) IN-PATIENT AT OUT-PATIENT

IMMUNOHISTOCHEMISTRY STAIN (IHC) Presyo Processing time

ER / PR / HER2 Php 5,800 15 working days


IBA PANG SERBISYO Presyo Processing time

Slide Review Php 800 10 working days

Recut fee for slide review Php 100 10 working days

PRIVATE CASES (Referral mula sa ibang hospital/clinic)


Small surgical biopsy Php 950 10 working days

Medium surgical biopsy Php 1,750 10 working days

Large surgical biopsy Php 3,160 10 working days

Extra large biopsy Php 4,850 15 working days

ER / PR / HER2 Php 8,800 15 working days

GYNECOLOGY AND NON GYNECOLOGY EXAMINATION (FLUID CYTOLOGY / FINE

NEEDLE ASPIRATION BIOPSY / PAPSMEAR) AND FROZEN SECTIION

*Listahan ng presyo at processing time (Table No. 1)

Specimen (In patient at Out patient) Presyo Processing time

Fluid cytology Php 1,000 5 working days

Pap smear Php 200 5 working days

Fine needle aspiration biopsy Php 550 5 working days

Frozen Section (FS) Php 3,000 90 minuto

- FS additional specimen Php 1,000

* Listahan ng presyo at processing time (Table No. 2)

Specimen (Referral mula sa ibang hospital/clinic)


Fluid cytology Php 1,100 5 working days

Pap smear Php 350 5 working days

Frozen Section (FS) Php 8,000 90 minuto

- FS additional specimen Php 6,500

- FS cancellation fee Php 2,000


Health Education and Promotion Office

External Services


1. Smoking Cessation Counseling

Service Information: The Smoking Cessation Clinic provides free services to

current smokers interested in quitting the habit in order to reduce the prevalence

of smoking and minimize smoking related health risk. This is also in compliance

with the National Smoking Cessation Program of the Department of Health

wherein it is recommended that there should be an established smoking

cessation services at the different levels of health care.


break.

Office or Division: Smoking Cessation Clinic


G2C – Government to Public

Who may avail: The general public specifically smokers who are willing to quit. CHECKLIST OF REQUIREMENTS WHERE TO SECURE

None

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Submits self for assessment or interview

1. Assessment of client’s smoking history, current smoking status and readiness to stop smoking

1.1 Receive walk-in/No Smoking

violator/patients referred from OPD or assess preferred patients admitted at ward

None

1 minute HEPO/Smoking Cessation Clinic

Counselor

1.2 Determine client’s personal

profile using the Smoking Cessation Clinic: Patient’s Information Form (SCC-F-01-00)

None 2 minutes HEPO/Smoking Cessation Clinic

Counselor

1.3 Assess client’s smoking history and current smoking status

None 1 minute HEPO/Smoking Cessation Clinic

Counselor

1.4 List factors None 1 minute HEPO/Smoking


that motivate/ lead client to smoke

Cessation Clinic Counselor

1. 5 Assess client’s nicotine

dependence


Counselor

2. Plan for client’s readiness to stop smoking

2.1 Assess client’s readiness to

stop smoking


Counselor

2.2 Assess client’s previous attempts to stop smoking


Counselor

2.3 Provide health education on health risks and benefits of stopping smoking


Counselor

2.4. Identify and remove barriers to stopping smoking


Counselor

2.5 Help client commit to stop smoking using the Quit Contract Form (SCC-F-02-00)


Counselor

2 Submits self for assessment or interview

1. Assist patient in the prevention of relapse

HEPO/Smoking Cessation Clinic

Counselor

1.1 Support the client in stopping smoking and remaining smoke-free

None 2 Minutes HEPO/Smoking Cessation Clinic

Counselor

1.2 Strengthen/ advocate new smoke-free lifestyle and

None 1 Minute HEPO/Smoking Cessation Clinic

Counselor


resist relapse

1.3 Record the client’s data in the list of smokers enrolled in the Smoking Cessation Clinic (SCC-F-03-00)

None 1 Minute HEPO/Smoking Cessation Clinic Counselor

TOTAL:

None 20 minutes

END OF TRANSACTION


Hospital Information and

Records Management – Admitting Section

External Services


1. ADMISSION OF PATIENTS

Service Information: Ang Admitting Section ang kumukuha ng mga Personal na

Impormasyon ng mga kliyente na magiging basehan ng health record (record

pangkalusugan) na kakailanganin ng buong ospital.

Operating hours: Monday to Sunday including Holidays, 24/7 without noon breaks.

Office or Division: Admitting Section Classification: Simple Transaction

Type of Transaction: G2C- Government to Citizen

Who may avail: Ang mga nangangailangan ng serbisyong Medical


1. Chart Emergency Department

2. Impormasyon ng Pasyente Form Admitting Section


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE

1 Ibigay ang chart sa Admitting Clerk

1.1 Kunin ang Chart sa Kliyente

Wala 1 minuto Admitting Staff

2 Kunin at sagutan ang Impormasyon ng Pasyente Form at ibalik sa Admitting Staff

2.1 Ibigay sa kliyente ang Impormasyon ng Pasyente Form at pasagutan ito sa pasyente/kliyente at kuhanin kapag ito ay nakumpleto ng sulatan.


3

Ibigay ang iba pang impormasyon na hihingin ng Admitting Clerk para sa pagkumpleto ng Patient’s Chart

3.1.0 Itanong sa kliyente ang iba pang impormasyon para sa pagkumpleto ng Patient’s Chart. 3.1.1 Ilagay ang mga impormasyon ng pasyente sa HIMS 3.1.2 Ilagay ang mga impormasyon ng pasyente sa EMR



3.1.3 I-verify ang PhilHealth Membership status ng pasyente sa PhilHealth Portal. Mangyaring i-refer ang pasyente sa Social Worker kung ito ay may expired na PhilHealth status.

4

Kunin ang chart na ibibigay ng Admitting Clerk, ibalik ito sa Emergency Room at ibigay sa Emergency Department Nurse on Duty.

4.1 Ibigay ang Chart sa kliyente, sabihin na ibalik ito sa Emergency Room at ibigay sa E.R. Nurse on Duty.



END OF TRANSACTION


2. ISSUANCE OF PATIENT’S EMERGENCY DEPARTMENT

RECORD

Service Information: Ang Admitting Section ang nagpupuno ng impormasyon ng

bawat pasyente sa Hospital Information Management System o HIMS upang

makapagbigay ng Emergency Department Record Sheet.

Office or Division: Admitting Section

Classification: Simple Transaction Type of Transaction: G2C- Government to Citizen

Who may avail: Ang mga nangangailangan ng serbisyong Medical CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Emergency Department Record Slip

Emergency Department

2. Emergency Department Record Admitting Section


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Ibigay ang Emergency Department Record Slip sa Admitting Clerk

1.1 Kunin ang Emergency Department Record Slip sa Kliyente


2 Ibigay ang iba pang impormasyon na hihingin ng Admitting Clerk para sa pagkumpleto ng Patient’s Chart

2.1 Ibigay sa kliyente ang Emergency Department Record at turuan itong dalin ang record sa Emergency Department.




3. CORRECTION OF PATIENT’S INFORMATION

Service Information: Ang Admitting Section ang nagtatama sa HIMS at EMR ng

mga maling impormasyon na naibigay.

Office or Division: Admitting Section Classification: Simple Transaction


Who may avail: In-Patients


Magdala ng mga Sumusunod :

Any Valid Government Issued ID (1 copy)

Birth Certificate – (1 copy)

Marriage Certificate – (1 copy)

Baptismal Certificate – (1 copy)

Company ID – (I copy)

BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-Ibig, LTO, COMELEC

PSA

PSA

Church

Employer


PROCESSING TIME

PERSON RESPONSIBLE

1 Ipagbigay alam sa Admitting Staff ang kailangan maipatama na impormasyon ng pasyente.

1.1 Buksan at tignan ang Patient’s Data sa HIMS at EMR. Humingi ng valid na dokumento na naglalaman ng impormasyon na ipatatama.

1.2 Kuhanin ang Admission Slip na sinagutan ng pasyente or ng kanyang representative.


2 Magbigay ng photocopy ng valid na dokumento o pagkakakilanlan upang makita ang tamang impormasyon.

2.1 Kuhanin ang kopya ng valid na dokumento o pagkakakilanlan. Simulang itama ang mga impormasyon sa HIMS at EMR.



END OF TRANSACTION


Hospital Information and

Records Management – Records Section

External Services


1. Pagkuha ng OPD Card

Service Information: Ang OPD card ay para sa mga pasyente na nagpapa-check-

up sa Out Patient Department (OPD)

Oras ng Serbisyo: Lunes-Biyernes, 8am-5pm

Office or Division: RECORDS SECTION Classification: Simple Transaction



Who may avail: Pasyentengpapatinginsa OPD


1. OPD record slip 2. OPD ID card para sa dati ng

pasyente

Records Section Kliyente

NO CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Sagutan ang form at pumila

1.1 Kunin ang form at interbiyuhin ang pasyente

Wala 5 minuto Record staff

2 Maghintay sa waiting area

2.1 A.Para sa bagong pasyente: I-register sa system 2.2 Isulat sa bagong OPD card ang impormasyon ng pasyente 2.3 Isulat sa logsheet 2.4 I-deliver sa nurse at papirmahan

2.1 B.Para sa dati ng pasyente: Hanapinsa filing area ang record 2.2 Isulat sa log sheet



2.3 I-deliver sa nurse/clinic at papirmahan

TOTAL Wala 20 minuto

END OF TRANSACTION


2. Pagkuha ng Birth Certificate na Hindi Rehistrado (Delayed/Late

Registration)

Service Information: Pagpapagawa ng birth certificate na lumagpas na sa isang

buwan at hindi pa din naparehistro ang birth certificate matapos ipanganak ang baby

sa hospital na ito

Oras ng Serbisyo: Lunes–Linggo, 8am–5pm

Office or Division: RECORDS SECTION Classification: Complex



Who may avail: Magulang o ang may-ari ng dokumento


1. Birth Certificate na hindi rehistrado 2. Negative Result from NSO(photocopy) 3. Valid ID (photocopy) 4. Marriage Certificate ng magulang(photocopy)

Local Civil Registrar at kliyente


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBL

E

1 Pumila at ipasa ang kumpletong requirements

1.1 I-check at tanggapin ang kumpletong requirements.

1.2 Bigyan ng

claim Slip

1.3 Hanapin ang record ng nanay at baby sa filing area 1.3 I-type ang birth

certificate

Wala 7 araw (hindi kasama ang Sabado,

Linggo, Holiday)

Record staff

2 Pagbalik, ibigay ang claim slip

2.1 Kunin ang claim slip

2.2 Bigyan ng charge slip

2.3 Gawin ang certificate for

Wala

10 minuto

Record staff


late registration

2.4 Papirmahan sa section head at lagyan ng seal


3.1 Bigyan ng resibo

Certificate- Php 25.00 Birth Certificate – Php 25.00

(cashier’s time) Cashier staff

4 Kunin ang birth certificate at certificate for late registration

4.1 Ibigay ang birth certificate at certificate for late registration

Wala

1 minuto Record staff

TOTAL Php 50.00 7 araw at 11 minuto

END OF TRANSACTION


3. Pagkuha ng Birth Certificate Para sa Bagong Panganak

Service Information: Pagpapagawa ng birth certificate sa mga bagong panganak

na baby kung saan ang nanay at baby ay kasalukuyang naka-admit sa hospital na

ito.

Oras ng Serbisyo: Lunes–Linggo, 8am–5pm




Who may avail: Magulang ng baby


A. Kasal- 2 photocopy ng Marriage Contract at valid ID

B. Hindi kasal - 2 photocopy ng valid I.D. at birth certificate ng magulang ng baby at sedula ng tatay

C. Solong magulang- 2 photocopy ng valid ID at birth certificate ng nanganak

D. Menor de edad- 2 photocopy ng valid ID o birth certificate ng nanganak, valid ID ng magulang o guardian ng menor de edad at valid ID, sedula at birth certificate ng tatay ng baby

Local Civil Registrar at kliyente


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1

Pumila at ipasa ang kumpletong requirements

1.1 I-check at bigyan ng queuing number ang kumpletong requirements

1.2 Tumawag ng number at interbiyuhin


1.4 I-type ang birth certificate, affidavit to use the surname of the father (AUSF) at waiver



1.5 Isulat sa logbook



Php 25.00

(5 minuto) Cashier staff

3 Kunin ang birth certificate at pumirma sa logbook

3.1 Ibigay ang birth certificate

Wala 1minuto Record staff

TOTAL

Php 25.00

30 minuto

END OF TRANSACTION


4. Pagkuha ng Certificate as Per Record

Service Information: Paggawa ng certificate sa mga pasyenteng matagal ng na-

admit/na-confine o nacheck-up sa Out Patient Department (OPD)





Who may avail: Pasyente o authorized representative


1. Valid ID 2. “Tagubilin” na galing sa nurse

(binibigay kapag pauwi na ang pasyente)

Kliyente


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Ipasa ang requirements

1.1 Interbiyuhin at kuninangrequirements 1.2 Bigyanng charge slip 1.3 Gawinang certificate, papirmahan sa section head at lagyan ng seal

Wala




Php 25.00 (cashier’s time) Cashier staff

3 Kunin ang Certificate

3.1 Ibigay ang Certificate


TOTAL Php 25.00 20 minuto

END OF TRANSACTION


5. Pagkuha ng Certificate of Confinement

Service Information: Paggawa ng certificate para sa mga pasyenteng kasalukuyang

naka-admit o naka-confine sa hospital na ito





Who may avail: Magulang o bantay ng pasyente


1. Request slip ng Certificate of Confinement na galing sa nurse

Nurse station kung saan ward naka admit ang pasyente


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Kumuha ng request slip

1.1 Bigyan ng request slip para sa confinement

Wala (1 minuto) Nurse

2 Ibigay ang request slip

2.1 Interbiyuhin at kunin ang request slip 2.2 Bigyan ng charge slip 2.3 Gawin ang certificate, papirmahan sa section head at lagyan ng seal

Wala

19 minuto

Record staff



Php 25.00 (1 minuto) Cashier staff

4 Kunin ang Certificate of Confinement

4.1 Ibigay ang Certificate of Confinement



END OF TRANSACTION


6. Pagkuha ng Kopya ng Medical Records

Service Information: Pag-photocopy ng medical records ng pasyente tulad ng

laboratory at imaging results





Who may avail: Pasyente o authorized representative


1. Pasyente – valid ID 2. Magulang ng menor de edad – valid

ID ng magulang o legal guardian 3. Authorized representative –

authorization letter/request letter at valid ID ng kumukuha at ng pasyente o request letter/note galing sa doctor

Kliyente

NO CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Ipasa ang kumpletong requirements

1.1 Tanggapin ang kumpletong requirements at bigyan ng charge slip


1.2 Hanapin and medical record sa filling area. Kung wala pa sa record section, hanapin sa nurse o philhealth section

Wala 35 minuto

Record staff

1.3 I-photocopy ang medical records at pa-certify sa section head at isulat sa logbook



2.1 Bigyan ng resibo Php 25.00 (1 minuto) Cashier staff

3 Kunin ang certified copy na medical record at pumirma sa logbook

3.1 Ibigay ang certified copy na medical record



TOTAL Php 25.00 1 oras

END OF TRANSACTION


7. Pagkuha ng Medical Certificate

Service Information: Paggawa ng medical certificate sa mga pasyenteng

kakatapos lang ma-check up sa Out Patient Department (OPD)


Office or Division: RECORDS SECTION

Classification: Simple Transaction



Who may avail: Pasyenteng natingnan sa OPD CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Medical Certificate na galing sa doctor Records Section


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Ibigay ang medical certificate

1.1 Interbiyuhin at kunin ang medical certificate


1.3 Lagyan ng seal ang certificate

Wala




Php 25.00 (cashier’s time)

Cashier staff

3 Kunin ang medical certificate

3.1 Ibigay ang medical certificate



END OF TRANSACTION


8. Pagkuha ng Medico-Legal

Service Information: Ang medico-legal certificate ay ginagamit para sa legal na

layunin

Oras ng Serbisyo: Record Section - Lunes–Biyernes, 8am–5pm

Admitting Section - Sabado, Linggo at Holiday




Who may avail: Pasyente, Immediate family, Authorities, Judicial/Quasi-judicial personnel


(a) Pasyente – valid ID (Kapag menor de edad ang pasyente – valid ID ng magulang o legal guardian)

(b) Immediate family – authorization letter galling sa pasyente at valid ID ngpasyente at ng kumukuha

(c) Authorities – written request ng requesting authorities, showing the name of the requesting party, purpose and name of patient

(d) Judicial/Quasi-judicial personnel - subpoena

Kliyente


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Ipasa ang requirements

1.1 Interbiyuhin, suriin at tanggapin ang kumpletong requirements


1.3 Hanapins a file, lagyan ng seal at isulat sa logbook

Wala




Php 25.00 (1 minuto) Cashier staff

3 Kunin ang Certificate

3.1 Ibigay ang Certificate



END OF TRANSACTION


9. Pagpapagawa ng Death Certificate

Service Information: Pagpapagawa ng death certificate sa mga pasyenteng

namatay sa hospital na ito

Oras ng Serbisyo: Record Section - Lunes–Biyernes, 8am–5pm

Admitting Section - Sabado, Linggo at Holiday




Who may avail: Immediate relative


1. Statement of Account (SOA) 2. Discharge Clearance 3. Acknowledgement Receipt – para sa

pag-claim ng death certificate Cut-off time: 10:30 AM at 2:30 PM

Billing Section Pharmacy

Record Section

NO CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Pumunta sa record section

1.1 Interbiyuhin ang kliyente

Wala 15 minuto Record Staff

2 Ibigay ang bayad

2.1 Bigyan ng Acknowledgment Receipt 2.2 I-type ang death certificate at ibalik sa nurse

Bayad para sa pagrehistro sa Local Civil Registrar.Na ayon sa Ordinance No. 40 S. 2019 Burial –Php 100.00 Cremation-Php 200.00

1 minuto

1 oras

Record Staff

Record Staff

3 Mag-ayos at magbayad ng bill

3.1 Kunin ang bayad at bigyan ng SOA

(depende sa bill)

(PhilHealth/Billing/Cashier

time)

Philhealth, Billing at Cashier staff

4 Ibigay ang SOA/dischar

4.1 Kunin ang SOA at

Wala 2 oras Record Staff


ge clearance discharged clearance 4.2 Ipa-verify ang impormasyonsa death certificate at mag-papirma ng waiver 4.3 Bigyan ng charge slip 4.4 Magpunta at magpapirma sa City Health Office o RHU 4.5 Magparehistro sa Local Civil Registrar 4.6 I-log sa logbook



Php 25.00 (1 oras) Cashier

6 Kunin ang death certificate at pumirma sa logbook

6.1 Ibigay ang death certificate

Wala 1 minuto Record Staff

TOTAL

Burial-Php 125.00

Cremation-Php 225.00

3 oras at 17 minuto

END OF TRANSACTION


10. Pagpapagawa ng Insurance Claim (I.E SSS, GSIS At

PCSO) at Clinical Abstract (Out-Patient)

Service Information: Paggawa ng insurance claim para sa mga pasyenteng

natingnan na sa Out patient Department (OPD)

Oras ng Serbisyo: Lunes-Sabado 8am-5pm





Who may avail: Pasyenteng natingnan sa OPD CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Insurance form Kliyente o Insurance Company


PROCESSING TIME

PERSON RESPONSIBLE

1 Ipasa ang insurance form

1.1 Interbiyuhin at kunin ang insurance form


2 Sagutan ang request form

2.1Bigyan ng request form


3 Kunin ang claim slip at umuwi

3.1 Bigyan ng claim slip

wala

1minuto Record staff

4 Maghintay ng text galling sa records section

3.1 Hanapin ang medical record ng pasyente

3.2 Dalin sa doktor at pasagutan ang insurance form

3.3 I-photocopy ang kailangang dokumento

3.4 I-certify at papirmahan sa section head

3.5 I-text ang kliyente na maaring kunin ang insurance claim o clinical abstract

Wala 2 araw Record staff

5 Bumalik at ipakita ang claim slip

5.1 Kunin ang claim slip

5.2 Hanapin sa file 5.3 Bigyan ng



charge slip



Php 50.00

(1 minuto) Cashier staff

7 Kunin ang insurance claim o clinical abstract

7.1 Ibigay ang insurance claim o clinical abstract


TOTAL

Php 50.00

2 araw at 10minuto

END OF TRANSACTION


11. Pagpapagawa ng Insurance Claim (I.E. SSS, GSIS, PCSO) at

Clinical Abstract (In-Patient)

Service Information: Paggawa ng insurance claim para sa mga pasyenteng na-

admit o na-confine sa hospital na ito

Oras ng Serbisyo: Lunes-Sabado 8am-5pm


Classification: Complex Transaction



Who may avail: Pasyenteng na-confine sa ospital na ito CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Insurance form Kliyente o Insurance Company


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Ibigay ang insurance form

1.1 Kunin ang form at i-attach sa chart


1.2 Lagyan ng red tag ang chart


1.3 Sagutan ang insurance form

Wala 1 araw Doctor

1.4 Kunin ang chart na may red tag ng pasyenteng na-discharged


1.5 I-photocopy ang mga kailangang dokumento


1.6 I-certify at pirmahan ang photocopy

Wala 1 araw Section Head

1.7 I-text ang pasyente na maaring kunin ang insurance claim o clinical abstract


2 Pumila sa record section

2.1 Interbiyuhin ang pasyente


2.3 Hanapin sa



file 2.4 Isulat sa

logbook


3.1Bigyan ng resibo

Php 50.00

(cashier’s time)

Record staff

4 Kunin ang insurance claim o clinical abstract at pumirma sa logbook

4.1 Ibigay ang insurance claim o clinical abstract


TOTAL Php 50.00

5 araw at 10minuto

END OF TRANSACTION


Medical Social Service

External Services


1. Para sa Kliyente ng WCPU

Service Information: Ensuring maximum delivery of Women and Child

Protection Unit services, specifically in identifying and minimizing risks to the

clienteles of Bataan General Hospital and Medical Center

Operating hours: Mondays – Sundays / 24 hours

Office or Division: Professional Allied Services Classification: Simple Transaction



Who may avail: In-Patient and Out Patient


1. Medico-Legal Form Admitting

2. Police Request Kliyente

3. Medico Legal Result Admitting

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Kumuha sa admitting section ng medicolegal form

Bigyan ng Medico legal form ang pasyente


2 Dalhin ang medico legal form sa Social Worker para sa interview

Pakikipag-usap sa biktima at kamag-anak.

Wala 1 oras MSW Staff

Sasamahansa Doctor para sa pagpapaeksamin o konsultasyon.

Wala 30 minutes MSW Staff

3 Hintaying ibigay ang resulta ng eksaminasyon

Ihanda ang medico-legal report at papirmahan sa Doctor na nag eksamin.

Wala 20 minutes HIRM/Admitting Staff

TOTAL:

Wala 2 oras

END OF TRANSACTION


2. Para sa mga Bibigyan ng Sponsored Philhealth (Point of

Service Program )

Service Information: This service is in compliance with the Universal Health

Care Act in providing access to all Filipino citizens, through provision of eligibility

in Philhealth benefits to all patients in government health facility.




Who may avail: In Patient / Out Patient


1. Philhealth Forms (PMRF,CSF, CF1) Admitting

2. Marriage Contract (kung kasal) (Photocopy)

Kliyente

3. Birth certificate/Baptismal ng pasyente (Photocopy)

Kliyente

4. Valid ID ng pasyente at representative Kliyente


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBL

E

1 Ibigay ang mga dokumentong hinihingi

Suriin ang mga dokumento kung tama at kumpleto

Wala 5 minuto

MSS Staff

2

Hintaying maibigay ang numero para sa enrolment sa POS system na tatawagin sa Table 4 (MSS office)

Ieenrol sa Online System ng Philhealth ang pangalan ng member. Wala 40 minuto

MSS Staff

Ipaliwanag ang validity ng sponsored philhealth.

4

Ibigay ang CSF at 1/4 sheet Notice of Philhealth Requirements at iabot sa nurse station kung saan naka-admit angpasyente

Itala sa receiving logbook ang mga papeles ng pasyente na ibibigay sa Billing section

Wala -

MSS Staff

TOTAL:

Wala 45 minuto

END OF TRANSACTION


3. Para sa mga I-aadmit na Pasyente

Service Information: Assessment and providing social classification of all

patients based on guidelines through AO 51-A 2000, attend their needs, and

conduct pre-admission planning to patients/relatives.





Who may avail: In Patient

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Patient’s Chart Admitting

2. Verification Slip Admitting

3. Barangay Indigency (Original) Kliyente

4. For Abuse Cases: Police Request Kliyente

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1

Pumunta sa Medical Social Service Office pag nakuha na ang chart at verification slip mula sa Admitting Staff

1.4 Pakikipanayam sa pasyente o kamag-anak upang malaman kung anung uri ng serbisyo ang maibibigay.

Wala 10 minuto MSS Staff

1.5 Papirmahan sa pasyente ang MSS-Assessment Tool ng BGH-Kasunduan.


1.6 Sabihan na bumalik at dalahin ang mga hinihinging dokumento (kung mayroon man).


2 Ibibigay ang Chart sa Emergency Department

2.1 Tanggapin ang Chart ng pasyente

Wala 1 minuto Nurse

TOTAL:

Wala 17 minuto

END OF TRANSACTION


4. Para sa mga Mag-aayos ng Philhealth at Hihingi ng Tulong

Pinansyal

Service Information: Identify the needs of the clients/patients through proper

assessment and attend to their need promptly


Office or Division: Professional Allied Services



Who may avail: In Patient / Out Patient CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Referral to Medical Social Service Nurse

2. Referral to Medical Team MSS Staff

3. Barangay Indigency Kliyente

4. PWD ID/Senior Citizen's ID (Photocopy)

Kliyente

5. Philhealth Verification Slip Philhealth Section (Window 1)

6. E-Claims Philhealth Section (Window 1)

7. Charge Slip (Original at Photocopy)

Service Provider

NO. CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBL

E

1 Kumuha ng numero sa opisina ng social worker

1.1 Pakikipanayam sa pasyente o kamag-anak upang malaman kung anung uri ng serbisyo ang maibibigay.

Sang-ayon sa klasipikasyon

ng MSS

10 minuto MSS Staff

2 Kakausapin ng Social Worker upang alamin ang inyong pangangailangan

2.1Ipaalam ang tulong na maaaring matanggap ayon sa pangangailangan ng pasyente:

a. MALASAKIT CENTER PROGRAM


ng MSS

20 minuto MSS Staff


b. Medical Assistance for Indigent Patients (MAIP) c. Gender Awareness Program (GAD) d. Philhealth Enrolment- POS Program e. at iba pa

TOTAL:

Wala 30 minuto

END OF TRANSACTION


5. Pre-admission Planning para sa Elective Cases

Service Information: This service identifies the need of the patient prior to the

date of procedure/admission and orients the patient on the necessary documents

needed in Philhealth enrollment






1. Referral to MSS Admitting



PROCESSING TIME

PERSON RESPONSIBL

E

1 Dalahin ang Referral to MSS sa Malasakit Center Information

Bigyan ng numero kung regular na pasyente at letra kung priority ( SC, PWD at pregnant)

Wala 5 minuto MSW Staff

2

Hintaying tawagin ayon sa pagkakasunod sunod

Ipaliwanag ang gastusin sa pag papaopera.

Wala 10 minuto MSW Staff Ibigay ang listahan ng mga kailangang dokumento upang mabigyan ng sponsored philhealth.

3

Ibigay ang Referral to Medical Team Form sa OPD Nurse

Tanggapin ang Form galing sa MSS at bigyan ng schedule ang pasyente para sa operasyon


4

Kumpletuhin ang mga kailangang dokumento at bumalik s araw ng operasyon

Gawin ang hakbang para sa mga bibigyan ng Sponsored Philhealth

Wala - MSW Staff

TOTAL:

Wala 45 minuto

END OF TRANSACTION


Pharmacy

External Services


1. Dispensing of Drugs and Medicines to IN-Patients

DESCRIPTION: The BGHMC provides health care services to all in patients through

availability of quality and affordable medicines during their confinement.

Operating hours: 24 hours daily

Office or Division: Pharmacy Classification: Simple Transaction

Type of Transaction: G2G- Government to Government Who may avail: In patient

CHECKLIST OR REQUIREMENTS WHERE TO SECURE

1.Electronic Medical Record ( EMR ) Physician


PROCESSING TIME

PERSON RESPONSI

BLE

1. The Physician encode the patient’s medication thru Electronic Medical Record ( EMR )

Check the drugs and medicines to be used prior to encoding. *Cancellation of request,discontinue of medication through carry out of nurses should be done before encoding.

See Table 1

5 minutes

Pharmacist

2. The Nurse on Duty will view the actions taken by the Pharmacist thru EMR.

2.1 Encode and charge the drugs and medicines to the patient’s bill.

See Table

1

4 minutes

Pharmacist

2.2 Prompt the Nurse on Duty for the appropriate action such as:

P-on Process R-ready for Pick up

None

1 minute

Pharmacist

3. The Nurse on Duty will proceed to Pharmacy section to check the medication of patients before receiving the medication.

3.1 Prepare the drugs and medicines requested.

None

20 minutes

Pharmacist

3.2 Issue a duplicate charge slip.( receiving copy and filing copy)

None

10 minutes

Pharmacist


4 The Nurse on Duty claim the drugs and medicines requested and sign the Charge Slip

Issue the drugs and medicines requested.

None

2 minutes Pharmacist

Total Based on the

amount indicated in Table 1

42 minutes


2. Dispensing of Drugs and Medicines to Out Patients

DESCRIPTION: Ang BGHMC ay nagbibigay serbisyo sa mga pasyenteng

nagpapakonsulta sa Hospital at sa ibang mga Clinic sa pamamagitan ng pagbebenta

ng abot kayang presyo ng gamot.

Operating hours: Lunes hanggang Biyernes (8:00 am – 5:00 pm)


Type of Transaction: G2C-Government to Citizen Who may avail: Lahat ng pasyente (Out Patient)

CHECKLIST OR REQUIREMENTS WHERE TO SECURE

1. Reseta (Prescription) na may buong detalye ng mga sumusunod:

Pangalan ng pasyente,

Tirahan,edad at kasarian

Pangalan at lagda ng doktor

License number ng doktor

Generic name ng gamot, dosage strength, quantity, frequency

Doktor

2. Yellow prescription or Dangerous Drug Form kung ang gamot ay prohibited or regulated na may dalawang kopya:

Yellow or original copy: sa pharmacy

Green copy: sa pasyente

Doktor

3. Senior Citizen ID o PWD ID Pasyente

4. Valid ID (Government Issued ID with Picture) tulad ng mga sumusunod:

PRC ID

SSS ID

Drivers License

Voters ID

Postal ID

Pag-Ibig ID

GSIS ID

UMID

Passport

Pasyente


PROCESSING TIME

PERSON RESPONSIBLE

1. Ibigay ang reseta sa Pharmacist at

1.1 Tingnan kung may available stock ang botika.

Wala

1 minuto

Parmasyutiko


ipresenta and I.D. kung senior citizen o PWD.

1.2 I-check kung ang reseta ay base sa listahan ng Philippine National Formulary kung saan nakalista ang mga gamot na aprubado ng DOH.

Wala

1 minuto

Parmasyutiko

1.3 (Kung may sapat na stocks ng gamot) igawa ng charge slip ang reseta at I-print.

See Table1

2 minuto

Parmasyutiko

2. Pumunta sa kahera upang magbayad.

2.1 Ihanda ang gamot na binili ng pasyente, habang nag aantay na ibigay ang resibo ng pasyente.

See Table

1

2 minuto

Parmasyutiko

3. Bumalik sa Pharmacy upang ipakita ang resibo at kunin ang nabiling gamot.

3.1Ire-record ang serial number ng resibo sa duplicate copy ng charge slip bago ibigay ang gamot.

Wala

1 minuto

Parmasyutiko

3.2 Bigyan ng

kaukulang instruction sa tamang paraan ng pag inom ng gamot.

Wala

1 minuto

Parmasyutiko

Total

Base sa kaukulang presyo na kanyang binili na

nakasaad sa Table 1

8 minuto


Table 1: Price list of Medicines

Updated as of July 9, 2020

Generic Name UOM/Size

Selling Price

ANESTHESIA

Bupivacaine hydrochloride 0.5% 10ml (local infiltration)

Bupivacaine 0.5% (PLAIN)

ampoule 123.00

Bupivacaine hydrochloride 0.5% 4ml (spinal) with 8% dextrose

BUPIVACAINE HEAVY 5MG/ML, 4ML ampoule 325.00

Butorphanol tartrate BUTORPHANOL(AS TARTRATE) 2mg/ml ampoule 600.00

Diazepam 5mg/mL,2mL (IM,IV )

DIAZEPAM 5MG/ML 5mg/ml, 2ml ampoule 82.00

Ephedrine sulfate 50 mg/mL,1 mL (IM,IV)

EPHEDRINE 50MG/ML,1ML ampoule 113.00

Fentanyl citrate 50micrograms/mL, 2mL (IV)

FENTANYL CITRATE 50mcg/ml, 2ml ampoule 125.00

Isoflurane 100mL ISOFLURANE PER ML 100% per mL 10.00

Ketamine hydrochloride 50mg/mL,10 mL (IM,IV)

KETAMINE 50mg/ml per mL 75.00

Levobupivacaine 5 mg/mL, 10 mL

Levobupivacaine 5 mg/mL, 10mL ampoule 273.00

Midazolam 5 mg/mL, 1 mL

MIDAZOLAM 5mg/ml ampoule 75.00

Morphine sulfate 10 mg/mL,1mL(IM,IV,SC)

MORPHINE SULFATE 10MG/ML, 1ML

10mg/ml, 1mL ampoule 100.00

Morphine sulfate 10 mg MORPHINE MST CONTINUS 10MG

10mg tablet 0.01

Morphine sulfate 30 mg MORPHINE MST CONTINUS 30MG

30mg tablet 0.01

Nalbuphine hydrochloride 10 mg/mL,1mL(IM,IV,SC)

NALBUPHINE 10 mg/ml ampoule 70.00

Pethidine (meperidine ) hydrochloride 50 mg/ml,2mL )(IM,IV,SC)

PETHIDINE 50mg/ml, 2ml ampoule 195.00

Propofol 10 mg/mL, 20 mL ( IV )

PROPOFOL 10MG/ML/20ML ampoule 337.00

Propofol 10 mg/mL, 10 mg/mL, 50 mL(IV)

vial 772.00

Ropivacaine hydrochloride 10 mg/mL, 10 mL (IV)

ROPIVACAINE 10mg/ml,10ml ampoule 575.00


Sevoflurane 250ml SEVOFLURANE 250ML per ml per mL 35.00

ANTI-ALLERGY

Cetirizine dihydrochloride10mg

CETIRIZINE 10mg tablet 1.00

Cetirizine dihydrochloride1mg/1mL, 60mL

CETIRIZINE syrup 5mg/5mL, 60ml syrup 25.00

Diphenhydramine hydrochloride 50 mg/mL,1mL (IM ,IV )

DIPHENHYDRAMINE 50MG/ML 50MG ampoule 23.00

Diphenhydramine hydrochloride 25mg

DIPHENHYDRAMINE 25MG 25mg capsule 6.00

Hydrocortisone sodium succinate 100mg powder, (IV)

HYDROCORTISONE 100mg vial 24.00

Hydrocortisone sodium succinate 250mg powder, (IV)

HYDROCORTISONE 250MG vial 64.00

Loratadine 10mg LORATADINE 10mg tablet 7.00

ANTI-INFECTIVES

Amikacin sulfate 125mg/mL,2 ml (IM,IV)

AMIKACIN vial 250MG 125mg/ml, 2ml vial 23.00

Amoxicillin trihydrate 500 mg

AMOXICILLIN 500MG capsule 2.00

Ampicillin + Sulbactam 750mg (IM,IV)

AMPICILLIN NA + SULBACTAM 750mg vial 28.00

Ampicillin sodium salt 1g ( IM,IV )

AMPICILLIN SODIUM 1G 1g vial 14.00

Ampicillin sodium salt 250 mg ( IM,IV )

AMPICILLIN SODIUM 250MG 250mg vial 15.00

Azithromycin 500mg AZITHRO tablet 500mg tablet 13.00 Azithromycin 200mg/5ml,

15ml bottle 221.00

Azithromycin 500 mg powder, (IV infusion)

AZITHRO FOR I.V. 500MG vial 359.00

Penicillin G Benzathine (Benzathine benzylpenicillin) 1,200,000 units (MR) (IM)

BENZATHINE BENZYLPENICILLIN 1.2 M I.U vial 61.00

Penicillin G Crystalline (Benzylpenicillin) sodium salt 1,000,000 units (IM,IV )

BENZYLPENICILLIN (I.V.) 1M.U. vial 10.00

Cefalexin monohydrate CEFALEXIN 500MG capsule 3.00


500 mg

Cefazolin 1g (IM,IV) CEFAZOLIN 1g vial 23.00

Cefepime hydrochloride 1g

CEFEPIME 1g vial 161.00

Cefixime 100MG/5ML GRANULES FOR SUSPENSION, 60ML

CEFIXIME 100MG/5ML 60ML

bottle 219.00

Cefixime 200 mg CEFIXIME 200mg capsule 8.00

Cefotaxime 1G CEFOTAXIME 1G 1G vial 48.00

Cefotaxime sodium salt 500mg (IM,IV)

CEFOTAXIME 500MG

vial 60.00

Cefoxitin 1g sodium salt (IM,IV)

CEFOXITIN 1G vial 130.00

Ceftazidime pentahydrate 1 g ( IM,IV )

CEFTAZIDIME 1GM vial 60.00

Ceftriaxone disodium/sodium salt 1g vial + 10mL diluent (IV)

CEFTRIAXONE 1g vial 19.00

Cefuroxime axetil 500 mg CEFUROXIME tablet 500MG tablet 25.00

Cefuroxime sodium salt 750 mg (IM/IV)

CEFUROXIME vial 750mg vial 18.00

Chloramphenicol 1g IV CHLORAMPHENICOL 1g vial 62.00

Ciprofloxacin lactate 2 mg/mL, 100 ml ( IV infusion )

CIPROFLOXACIN 200MG 2MG/ML, 100ML vial 35.00

Ciprofloxacin hydrochloride 500 mg

CIPROFLOXACIN 500MG tablet 6.00

Clarithromycin 125mg/5mL granules/powder for suspension, 50 mL

CLARITHROMYCIN 50ML 125mg/5ml, 50ml bottle 156.00

Clarithromycin 500 mg CLARITHROMYCIN 500MG tablet 13.00

CLINDAMYCIN 150MG/ML (300MG/2ML)

CLINDAMYCIN 300MG 150mg/ml ampoule 0.01

Clindamycin HCl 150 mg CLINDAMYCIN 150MG capsule 5.00

Clindamycin HCl 300 mg capsule 6.00

Cloxacillin sodium salt 500mg

CLOXACILLIN 500MG capsule 4.00

Cotrimoxazole: 200 mg sulfamethoxazole + 40 mg trimethoprim/ 5 mL suspension, 60mL

COTRIMOXAZOLE 200MG/40MG/5ML/60ML

200mg/40mg/5ml bottle 0.01

Cotrimoxazole: 800mg sulfamethoxazole + 160 mg trimethoprim

COTRIMOXAZOLE 800MG 800mg tablet 0.01


Doxycycline 100mg DOXYCYCLINE (DOH) 100mg capsule 0.01

Erythromycin stearate 500 mg

ERYTHROMYCIN 500MG tablet 8.00

Fluconazole 200mg FLUCONAZOLE 200mg capsule 0.01

Fluconazole 2mg/ml,100ml (IV Infusion)

Fluconazole 2mg/ml,100ml vial 318.00

Gentamicin 40 mg/mL, 2 mL (IM ,IV)

GENTAMICIN 40MG/ML,2ML ampoule 5.00

Levofloxacin 500mg LEVOFLOXACIN 500MG

tablet 34.00

Mebendazole 100mg/5ml suspension, 60ml,

MEBENDAZOLE 100mg/5ml bottle 31.00

MEBENDAZOLE 500MG MEBENDAZOLE 500 tablet 4.00

Meropenem trihydrate 1g powder

MEROPENEM 1G 1g vial 227.00

Metronidazole 125mg base 5mL suspension, 60mL

METRONIDAZOLE 60ml bottle 26.00

Metronidazole 500 mg METRONIDAZOLE 500MG. tablet 2.00

Metronidazole 5 mg/ml, 100ml (IV infusion)

METRONIDAZOLE 5mg/ml, 100ml vial 17.00

Nitrofurantoin 100 mg NITROFURANTOIN 100mg capsule 4.00

Nystatin 100,000 units/ml suspension,30ml

NYSTATIN 100,000unit bottle 286.00

Oxacillin 500 mg (IM/IV) OXACILLIN 500mg vial 24.00

Piperacillin + Tazobactam sodium salt 2 g piperacillin + 250 mg tazobactam (IV infusion)

PIPTAZO (2G/250MG) 2G/250MG. vial 107.00

Piperacillin + Tazobactam sodium salt 4 g piperacillin + 500 mg tazobactam (IV infusion)

PIPTAZ (4G/500MG) 4.5G vial 126.00

Vancomycin hydrochloride 1G (IV)

VANCOMYCIN 1G 1g vial 401.00

Vancomycin hydrochloride 500mg (IV)

VANCOMYCIN 500MG 500mg vial 200.00

ANTI-TB

ISONIAZID 100MG/60ML SYR

ISONIAZID 100MG/60ML SYR 100mg/60ml bottle 50.00

Isoniazid 200mg/5ml syrup, 120ml

ISONIAZID 200MG/5ML SYR 200mg bottle 60.00

Pyrazinamide 250mg/5ml suspension, 120ml

PYRAZINAMIDE 250MG/5ML 120ML

250mg/5ml, 120ml

bottle 150.00




250MG/5ML 60ML

bottle 117.00

Rifampicin 200 mg/5 mL suspension, 120 mL

RIFAMPICIN 200MG/5ML, 120ML 200mg/5ml bottle 220.00

Rifampicin 200 mg/5 mL suspension, 60 mL

RIFAMPICIN 200mg/ML 60ML bottle 124.00

ANTICONVULSANT

Levetiracetam 250 mg film coated

LEVETIRACETAM 250MG 250MG tablet 16.00

Levetiracetam 500mg LEVETIRACETAM 500MG 500mg tablet 31.00

Levetiracetam 100mg/mL oral solution, 300mL Bottle

LEVETIRACETAM ORAL SOLN 100 mg/mL, 300mL

bottle 2,000.00

Levetiracetam 500mg/5mL (100mg/mL) concentrate solution for IV Infusion, 5ml vial

LEVETIRACETAM vial 500MG 100mg/ml,5ml vial 2,340.00

Magnesium Sulfate 250mg/mL,10mL (IM,IV )

MAGNESIUM SULFATE 10ML 250mg/ml 10ml ampoule 28.00

Magnesium Sulfate250mg/mL,20mL (IM,IV )

MAGNESIUM SULFATE 250mg/mL, 20mL vial 37.00

Phenobarbital 30mg PHENOBARBITAL 30MG 30mg tablet 4.00

Sodium Valproate + Valproic Acid 500 mg (333 mg sodium valproate + 145 mg valproic acid) controlled release tablet

Sodium Valproate + Valproic Acid 500 mg tablet 36.00

Valproic acid 250mg/5ml,120ml

VALPROIC ACID 250mg/5mL, 120ml

bottle 837.00

ANTIDEPRESSANT

Clonazepam 2 mg CLONAZEPAM 2mg tablet 16.00

Haloperidol 5mg/mL, 1 mL (IM)

HALOPERIDOL 5 mg/mL, 1 mL ampoule 637.00

ANTIDOTES

Acetylcysteine 200 mg/mL, 25 mL (IV infusion)

ACETYLCYSTEINE 200MG/ML, 25ML

200mg/ml, 25ml vial 1,830.00

Acetylcysteine 100 mg/mL, 3 mL solution for

ACETYLCYSTEINE INHALATION 100mg/ml, 3ml ampoule 178.00


inhalation

Acetylcysteine 200mg ACETYLCYSTEINE 200mg SACHET 10.00

Acetylcysteine 600mg effervescent

ACETYLCYSTEINE 600mg tablet 31.00

Activated Charcoal powder, USP grade given as slurry

ACTIVATED CHARCOAL 10 grams pack 0.01

Naloxone 400mcg/mL, 1mL (IM,IV,SC)

NALOXONE 400mcg/ml, 1ml ampoule 342.00

Neostigmine 500micrograms/mL, 10mL (IM,IV,SC )

NEOSTIGMINE 500mcg/ml per mL 105.00

Sodium Sulfate powder, USP grade

SODIUM SULFATE 15g pack 0.01

ANTIMALARIALS

Artemether + Lumefantrin: 20 mg artemether + 120 mg lumefantrin

ARTEMETHER+LUMEFANTRIN BP 20mg+120mg blister pack 0.01

Artesunate 60 mg injectabletle

ARTESUN 60MG 60mg vial 0.01

Chloroquine phosphate 250 mg

CHLOROQUINE PHOSPHATE 250MG tablet 0.01

Primaquine 15 mg PRIMAQUINE 15mg tablet 0.01

QUININE SULFATE QUININE SULFATE 300mg tablet 0.01

ANTINEOPLASTIC & IMMUNOSUPPRESSIVES

Bleomycin powder, 15 IU (IM, IV)

BLEOMYCIN 15 mg vial 3,250.00

Capecitabletine 500 mg CAPECItabletINE 500mg tablet 55.00

Carboplatin 10mg/ml,45ml (IV)

CARBOPLATIN 10mg/ml, 45ml vial 3,114.00

Cyclophosphamide powder 500mg (IV)

CYCLOPHOSPHAMIDE 500MG vial 202.00

Docetaxel (anhydrous) 40mg/ml,2ml (IV solution)

DOCETAXEL 80MG 80mg vial 5,843.00

Doxorubucin 2mg/ml, 25ml (IV)

DOXORUBICIN 50mg vial 1,014.00

Etoposide 100 mg (IV) ETOPOSIDE 100MG/5ML vial 502.00

Fluorouracil 50mg/ml, 10ml (IV,IV Infusion)

FLUOROURACIL 50mg/mL, 10mL vial 146.00

Gemcitabine (as hydrochloride) 1g ( IV infusion )

GEMCItabletINE 1g vial 2,730.00


Gemcitabine (as hydrochloride) 200mg ( IV infusion )

GEMCItabletINE 200mg vial 852.00

Hydroxyurea 500 mg HYDROXYUREA 500mg capsule 25.00

Irinotecan hydrochloride 100 mg/5 mL concentrate IV infusion)

IRINOTECAN

vial 5,200.00

L-Asparaginase lyophilized powder, 10,000 IU (IV)

L-ASPARAGINASE 10,000 IU vial 2,500.00

Leuproreline acetate 3.75mg/2ml vial with syringe (IM,SC)

LEUPRORELIN ACETATE 3.75mg vial 5,998.00

MESNA 100MG/ML (400MG/4ML SOLUTION FOR INJECTION

MESNA

ampoule 191.00

Methotrexate (as sodium salt, preservative-free) 25mg/mL,2mL (IM/IV/Inthrathecal)

METHOTREXATE 25 mg/mL, 2 mL vial 176.00

Ondansetron 2mg/mL,4mL (IM,IV)

ONDANSETRON 2mg/mL, 4mL ampoule 186.00

OXALIPLATIN 100mg (IV infusion)

OXALIPLATIN 100mg vial 1,493.00

Oxaliplatin powder, 50mg (IV infusion)

OXALIPLATIN 50mg vial 2,779.00

Paclitaxel 6mg/ml, 25ml (IV ,IV Infusion) (with non PVC tubing)

PACLITAXEL 6MG/ML,25ML vial 7,644.00

Tamoxifen citrate 20mg (DOH)

DOH Tamoxifen 20MG tablet 0.01

Tamoxifen 20mg TAMOXIFEN 20mg tablet 20.00

Vincristine 1mg/ml, 1ml (IV)

VINCRISTINE 2mg/2ml vial 325.00

ANTIPARKINSON

Biperiden 2 mg BIPERIDEN 2MG 2mg tablet 11.00

Levodopa + Carbidopa: 100 mg levodopa + 25 mg carbidopa

LEVODOPA+CARBIDOPA 100MG 100MG/25mg tablet 65.00

Levodopa + Carbidopa: 250 mg levodopa + 25 mg carbidopa

LEVODOPA+CARBIDOPA 250MG 250mg/25mg tablet 40.00

ANTIPSYCHOTIC


Aripiprazole 10 mg orally disintegrating tablet (ODT)

ARIPIPRAZOLE 10mg tablet 281.00

Chlorpromazine 100 mg CHLORPROMAZINE 100mg tablet 2.00

Olanzapine 10 mg DOH DOH OLANZAPINE tablet 0.01

Flupentixol decanoate 20 mg/mL, 1 mL

FLUPENTIXOL DECANOATE 20mg/ml ampoule 0.01

Lithium Carbonate 450mg MR

LITHIUM CARBONATE 450mg SR tablet 0.01

Olanzapine 10 mg orodispersible tablet (ODT)

OLANZAPINE ODT 10mg tablet 13.00

Quetiapine 25 mg Quetiapine 25 mg tablet 29.00

Quetiapine 200 mg Quetiapine 200 mg tablet 50.00

Risperidone 2 mg orodispersible tablet

RISPERIDONE 2MG 2mg tablet 51.00

Sertraline 50 mg SERTRALINE 50mg tablet 11.00

ANTIVIRAL

Aciclovir 800 mg ACICLOVIR 800MG tablet 44.00

Oseltamivir 75 mg (DOH) OSELTAMIVIR 75mg capsule 0.01

BIOLOGICALS

ANTI-TETANUS SERUM 1500 I.U. (IM)

ATS 3000

ampoule 73.00

BLOOD AFFECTING MEDICINES

Enoxaparin 100 mg/mL, 0.4 mL

ENOXAPARIN 0.4ML 40mg/0.4mL PRE-FILLED

SYRINGE 253.00

Enoxaparin 100mg/mL, 0.6 mL (SC)

ENOXAPARIN 0.6ML 60mg/0.6mL pre-filled syringe

337.00

Filgrastim (G_CSF) 300mcg/0.5ml solution for injection (IV,SC)

FILGRASTIM 300 mcg pre-filled syringe

1,090.00

Epoetin alfa ( Recombinant Human Erythropoetin) 4000 IU/0.4ml (IV,SC)

EPOETIN ALFA 4000 I.U 4000 IU pre-filled syringe

250.00

Epoetin Beta (recombinant erythropoietin) 5000 IU/0.3 mL, (IV, SC)

pre‐filled syringe

1,399.00

Tranexamic Acid 100mg/mL,5mL (IM,IV)

TRANEXAMIC ACID 100MG/ML, 5ML ampoule 18.00

Tranexamic Acid 500 mg TRANEXAMIC ACID 500 mg capsule 6.00

Iron sucrose IRON SUCROSE ampoule 136.00


20mg/ml,5ml

Phytomenadione (phytonadione, Vitamin K1) 10mg/mL,1mL ampul (IM,IV)(as aqueous colloidal solution with benzyl alcohol)

PHYTOMENADIONE 10mg/ml, 1ml ampoule 26.00

BLOOD PRODUCTS AND BLOOD SUBSTITUTES

Albumin, Human 20%, 50mL (IV, IV infusion)

ALBUMIN, HUMAN NORMAL SERUM

20% vial 2,574.00

Hydroxyethyl starch 6% solution, 500 mL (IV Infusion)

HYDROXYETHYLSTARCH 6% bag 836.00

CALCIUM CHANNEL BLOCKERS

DILTIAZEM HCL 60MG tablet 8.00

CARDIOVASCULAR MEDICINES

Adenosine 3mg/mL,2mL (IV)

ADENOSINE 3MG/ML, 2ML (IV)

vial 338.00

Amiodarone 200mg AMIODARONE HCL 200mg tablet 30.00

Amiodarone 50mg/ml, 3ml (IV)

AMIODARONE 50mg/ml/3ml ampoule 311.00

Amlodipine10mg AMLODIPINE 10MG 10MG tablet 2.00

Amlodipine 5 mg AMLODIPINE 5MG 5mg tablet 2.00

Aspirin 80 mg ASPIRIN 80mg tablet 2.00

Atorvastatin calcium salt 40mg

ATORVASTATIN 40MG 40mg tablet 7.00

Atropine sulfate1 mg/mL, 1 mL (IM,IV,SC)

ATROPINE 1mg/ml ampoule 23.00

Captopril 25 mg CAPTOPRIL 25mg tablet 1.00

Carvedilol 6.25mg CARVEDILOL 6.25mg tablet 2.00

Cilostazol 100mg CILOSTAZOL 100mg tablet 11.00

Clonidine 150 mcg/ml, 1ml (IV)

CLONIDINE 150mcg/ml ampoule 121.00

Clonidine hydrochloride 75 mcg

CLONIDINE 75mcg tablet 6.00

Clopidogrel 75 mg CLOPIDOGREL 75MG. tablet 2.00

Digoxin 250mcg DIGOXIN 250mcg tablet 6.00

Digoxin 250 mcg/mL, 2 mL (IM,IV )

DIGOXIN 250mcg/mL,2mL ampoule 141.00

Dobutamine hydrochloride 50mg/mL, 5mL (concentrate) ( IV infusion )

DOBUTAMINE 50mg/ml ampoule 193.00


Dopamine hydrochloride 40mg/mL, 5mL (IV)

DOPAMINE 40mg/ml, 5ml ampoule 41.00

Enalapril 5 mg ENALAPRIL 5mg tablet 5.00

Epinephrine (adrenaline) 1 mg/mL,1mL (IM,SC)

EPINEPHRINE 1mg/ml,1mL ampoule 22.00

Esmolol 10MG/ML ESMOLOL HYDROCHLORIDE 10mg vial 974.00

Fenofibrate 200mg FENOFIBRATE 200MG

tablet 8.00

Heparin ( unfractionated ) 5000IU/mL, 5mL (IV infusion, SC) (bovine origin)

HEPARIN (PER ML) 25,000 5000iu/ml,5ml Per ml 41.00

Heparin ( unfractionated )1000IU/mL, 5mL (IV infusion, SC) (bovine origin)

HEPARIN (PER ML) 5,000 1000iu/ml, 5ml Per ml 11.00

Hydralazine hydrochloride 20 mg/mL,1 mL (IM,IV )

HYDRALAZINE 20MG/ML,1ML ampoule 38.00

Isosorbide Dinitrate 5mg Sublingual

ISOSORBIDE DINITRATE 5mg tablet 7.00

Isosorbide - 5 - Mononitrate 60 mg

ISOSORBIDE MONONITRATE 60MG tablet 9.00

Losartan 50 mg LOSARTAN 50MG 50mg tablet 1.00

Methyldopa 250 mg METHYLDOPA 250mg tablet 11.00

Metoprolol 50 mg METOPROLOL 50MG 50mg tablet 1.00

Nicardipine 1mg/mL, 10mL (IV)

NICARDIPINE 10MG 1mg/mL, 10mL ampoule 316.00

Nicardipine 1mg/mL, 2 mL (IV)

NICARDIPINE 2MG 1mg/ml, 2ml ampoule 114.00

Nitroglycerin 1mg/ml solution for injection

NITROGLYCERIN 1MG/ML SOLUTION FOR INJECTION

1mg/ml,10ml ampoule 558.00

Norepinephrine 1mg/mL, 2 mL (IV infusion)

NOREPINEPHRINE 1mg/ml,2ml ampoule 128.00

Norepinephrine 1 mg/mL, 4 mL (IV infusion)

NOREPINEPHRINE 1MG/ML,4ML 4MG ampoule 192.00

Propranolol 10mg PROPRANOLOL 10mg tablet 1.00

Terasozin 2mg TERAZOSIN 2mg tablet 26.00

Trimetazidine hydrochloride 35 mg

TRIMETAZIDINE 35MG tablet 5.00

Warfarin sodium 2.5mg WARFARIN 2.5mg tablet 31.00

Diltiazem hydrochloride 60mg

DILTIAZEM HCL 60MG 60mg tablet 8.00


Nifedipine 10mg NIFEDIPINE 10mg capsule 4.00

Nimodipine 30 mg NIMODIPINE 30mg tablet 57.00

CONTRACEPTIVES

DMPA (medroxyprogesterone acetate)

DMPA + SYRINGE 150 mg vial 0.01

Levonorgestrel+ethinyl estradiol+fe fumarate

FEMME PILLS

pack 0.01

Lynestrenol EXLUTON 500MCG pack 0.01

DECONGESTANTS

Oxymetazoline HCL Oxymetazoline Nasal Spray 0.05%, 15mL spray 294.00

DERMATOLOGICAL AND MUCOUS MEMBRANE AGENTS(TOPICAL)

Mupirocin 2%, 15g Ointment

MUPIROCIN 15G

tube 173.00

Mupirocin 2%, 5g Ointment

MUPIROCIN 5G

tube 78.00

Silver Sulfadiazine Cream: 1% 25 g, (micronized)

SILVER SULFADIAZINE 10mg/g,5g tube 130.00

DIURETIC

Furosemide 10mg/mL,2mL (IM,IV)

FUROSEMIDE 10mg/ml, 2mL ampoule 7.00

Furosemide 40mg FUROSEMIDE 40MG tablet 2.00

Spironolactone 25mg SPIRONOLACTONE 25MG tablet 12.00

GASTROINTESTINAL MEDICINES

Bisacodyl 10 mg (adult) BISACODYL SUPP 10 mg suppository 25.00

Bisacodyl 5 mg BISACODYL 5 MG. tablet. 1.00

Castor oil USP grade CASTOR OIL bottle 51.00

Dicycloverine 10mg DICYCLOVERINE tablet 1.00

Domperidone 10 mg DOMPERIDONE 10mg tablet 2.00

Hyoscine N-butylbromide 10mg

HYOSCINE tablet 10 mg tablet 6.00

Hyoscine N-butyl bromide 20mg/mL, 1mL (IM,IV,SC)

HYOSCINE 20MG/ML ampoule 29.00

Lactulose Oral: 3.3 g/5 mL (66%) syrup , 120 mL

LACTULOSE 3.35g/5ml, 120ml syrup 156.00

Loperamide hydrochloride 2mg

LOPERAMIDE 2MG 2mg capsule 1.00

Mesalazine 500 mg MESALAZINE 500mg tablet 101.00


Metoclopramide 10 mg hydrochloride

METOCLOPRAMIDE 10mg tablet 4.00

Metoclopramide (as base and as hydrochloride) 5 mg/mL, 2 mL (IM, IV)

METOCLOPRAMIDE 5mg/mL, 2mL ampoule 5.00

Monobasic/dibasic sodium phosphate 19g/7g solution,133ml (enema)

FLEET ENEMA 133 ML bottle 267.00

Octreotide acetate 100mcg/mL,1ml (IV infusion)

OCTREOTIDE ACETATE 100mcg/ml ampoule 761.00

Omeprazole 20mg OMEPRAZOLE 20mg capsule 1.00

Omeprazole 40 mg OMEPRAZOLE 40mg capsule 6.00

Omeprazole powder, 40mg (IV)

OMEPRAZOLE 40mg vial 32.00

Ranitidine hydrochloride 150mg

RANITIDINE 150MG tablet 1.00

Ranitidine hydrochloride 25mg/mL, 2mL (IM,IV,IV infusion)

RANITIDINE 25mg/ml, 2ml ampoule 5.00

Rifaximin 200mg RIFAXIMIN tablet 82.00

Somatostatin 3mg (IV/ IV infusion)

SOMATOSTATIN 3MG

ampoule 6,276.00

Sucralfate 1g SUCRALFATE 1G tablet 50.00

Ursodeoxycholic acid 250mg

URSODEOXYCHOLIC ACID 250mg capsule 53.00

HORMONES AND HORMONE ANTAGONISTS

Desmopressin 100 mcg DESMOPRESSIN 100MCG 100mcg tablet 162.00

Finasteride 5mg FINASTERIDE 5mg tablet 28.00

Gliclazide 80mg GLICLAZIDE 80MG. tablet. 5.00

Levothyroxine sodium 00mcg

LEVOTHYROXINE 100mcg tablet 13.00

Metformin hydrochloride 500mg

METFORMIN 500MG. tablet 1.00

Propylthiouracil 50mg PROPYLTHIOURACIL 50MG tablet tablet 14.00

Tamsulosin hydrochloride 200mcg

TAMSULOSIN 200mcg capsule 12.00

Methimazole ( thiamazole ) 5mg

METHIMAZOLE 5mg tablet 7.00

IMMUNOLOGICALS


Anti-Rabies Serum (Equine) 200IU/mL,5mL (IM)

EQUIRAB 200IU/ml, 5ml vial 0.01

Anti-tetanus serum (Equine) 1,500 IU/mL, 0.7 ml solution for injection (IM)

ATS 1500 1500 I.U. ampoule 73.00

Cobra antivenin 800 MU/4.8ml,1ml (IV infusion)

ANTI VENOM 800 mu/4.8ml, 1ml

ampoule 1,690.00

Hepatitis B Immunoglobulin ( human ) 0.5mL,(IM )

HEPABIG vial vial 2,327.00

Hepatitis B vaccine 100mcg/5ml

vial 0.01

Immunoglobulin Normal, Human (IGIV) 50mg/ml, 100mL (IV)

HUMAN NORMAL IMMUNOGLOBULIN (IGIV) 50MG/ML

50mg/ml 100 ml vial 12,675.00

Rabies vaccine, Vero Cell (purified) lyophilized powder,2.5 IU /0.5 ml (ID,IM )

SPEEDA 2.5 IU 1/2 vial 0.01

Tetanus Immunoglobulin (human) 250 I.U/ml, 2ml (IM)

SERO-TET 250 IU/ML vial 1,437.00

Tetanus Toxoid 0.5 ml (IM)

TETANUS TOXOID 0.5ML ampoule 51.00

INHALATIONS

Carbon dioxide 800 psi CARBON DIOXIDE 50 PSI psi 146.00

Medical Oxygen F-Size Steel Cylinder 1800 psi

OXYGEN (F-SIZE) 100 PSI per psi 9.00

Medical Oxygen H-Size Steel Cylinder 1800 psi

OXYGEN (H-SIZE) 100 PSI per psi 11.00

Medical Oxygen 5 lbs (small) Steel Cylinder 1800 psi

OXYGEN 5LBS (SMALL) 100PSI per psi 9.00

INSULIN

Biphasic Isophane Human Insulin 70/30 (recombinant DNA): 70% isophane suspension + 30% soluble insulin in 100IU/mL, 10mL ( SC )

INSULIN 70/30 70/30 vial 234.00

Regular, Insulin (recombinant DNA Human) 100 IU/mL, 10

INSULIN REGULAR 100 IU/ml vial 228.00


mL (SC,IV/IM)

Isophane Insulin Human (Recombinant DNA) 100IU/mL, 10mL ( SC )

INSULIN N 100IU/ml vial 0.01

INTRAVENOUS FLUIDS

0.9 % Sodium Chloride 1 L (IV infusion)

PL. NSS 1L. 0.9% bottle 37.00

0.9 % Sodium Chloride Solution for Irrigation 1 L

IRRIGATING SOLN.

bottle 50.00

0.9 % Sodium Chloride 500mL (IV infusion)

PL. NSS 500ML 0.9%, 500ML bottle 63.00

0.9 % Sodium Chloride, 50 mL (IV infusion)

PL. NSS 50 ML 0.9%, 50ML bottle 30.00

10% Dextrose in Water 500 mL (IV infusion)

D10 W 500ML 500ML. bottle 49.00

5% Dextrose in 0.3% Sodium Chloride 500ml (IV infusion)

D5 0.3% NACL 500ML. bottle 52.00

5% Dextrose in 0.9% Sodium Chloride 1L (IV infusion)

D5 NSS 1L 1 L bottle 43.00

5% Dextrose in Lactated Ringer's 1 L (IV infusion)

D5 LRS 1L 1 L. bottle 46.00

5% Dextrose in Water 500 mL (IV infusion & as vehicle for IV medications)

D5 W 500ML 500ML. bottle 50.00

Balanced Multiple Maintenance Solution with 5% Dextrose, 500 mL (infants)(IV infusion)

D5 NM 1L 1 L. bottle 55.00

Balanced Multiple Maintenance Solution with 5% Dextrose, 1L (children and adult) (IV infusion)

D5 NM 500ML 500ML bottle 82.00

Glucose dextrose 50%, 50ml (IV)

D50 W 50ML 50%, 50ml vial 64.00

Isotonic Electrolyte Solution for IV Infusion 1L

ISOTONIC ELECTROLYTE SOLUTION 1L

bottle 259.00

Lactated Ringer's Solution (Ringer"s Solution) 1L (IV Infusion)

PL. LRS 1L 1L. bottle 46.00


Mannitol 20% 500 mL (IV) MANNITOL 20% / 500ML bottle 94.00

Sodium Bicarbonate 1 meq/ml, 50ml (iv infusion)

SODIUM BICARBONATE 50ML 8.4% (1mEq/ml) vial 118.00

Sodium Chloride 2.5 mEq/mL, 20 mL

SODIUM CHLORIDE, 2.5meq/mL, 20ml

2.5meq/mL, 20ml vial 56.00

Sterile Water for injection 50 mL (no preservative)

STERILE WATER 50ML 50ml vial 23.00

MEDICINES CORRECTING WATER ELECTROLYTE ACID-BASE

Calcium Gluconate 10%, 10mL (IV)

CALCIUM GLUCONATE AMP 10% ampoule 19.00

Potassium citrate 10mEq POTASSIUM CITRATE 1080mg tablet 8.00

Potassium Chloride 600mg

POTASSIUM CHLORIDE 600MG 600mg tablet 22.00

Potassium Chloride 2 mEq/mL 20mL (IV Infusion)

POTASSIUM CHLORIDE

vial 50.00

Potassium Chloride 750mg durules equivalent to approximately 10 mEq potassium

POTASSIUM CHLORIDE 750MG 750mg tablet 28.00

MUSCLE RELAXANT

Baclofen 10mg BACLOFEN 10mg tablet 51.00

MUSCULO-SKELETAL SYSTEM AND JOINTS ACTING MEDICINE

Allopurinol 100 mg ALLOPURINOL 100MG tablet 3.00

Atracurium besilate 10mg/ml, 2.5ml (IV)

ATRACURIUM 10MG/ML,2.5ML 10mg/ml, 2.5ml ampoule 90.00

Celecoxib 200mg CELECOXIB 200MG capsule 5.00

Colchicine 500 mcg COLCHICINE 500MCG tablet 2.00

Eperisone hydrochloride 50mg

EPERISONE 50mg tablet 13.00

Mefenamic Acid 500 mg MEFENAMIC ACID 500MG capsule 2.00

Rocuronium bromide 10mg/ml, 5ml (IV)

ROCURONIUM 10mg/ml, 5ml vial 325.00

Suxamethonium (succinylcholine) chloride 20mg/mL, 10mL (IV)

SUCCINYLCHOLINE 200mg vial 173.00

Vecuronium bromide freeze-dried powder, 4mg/ml ampul + 1 mL solvent (IV)

VECURONIUM 4mg/ml vial 714.00


NERVOUS SYSTEM ACTING MEDICINES

Betahistine 16 mg BETAHISTINE 16MG 16mg tablet tablet 18.00

Betahistine 8 mg BETAHISTINE 8MG 8mg tablet 15.00

Carbamazepine 200mg CARBAMAZEPINE 200MG 200mg tablet 3.00

Cinnarizine 25mg CINNARIZINE 25MG 25mg tablet 3.00

Dexamethasone 4mg DEXAMETHASONE 4MG tablet 4mg tablet 39.00

Dexamethasone sodium phosphate 4mg/mL,2mL (IM,IV )

DEXAMETHASONE AMP 4mg/ml, 2ml ampoule 9.00

Diclofenac sodium 25mg/mL,3mL (IM,IV )

DICLOFENAC 25mg/ml ampoule 12.00

Gabapentin 300 mg GABAPENTIN 300MG 300mg tablet 33.00

Ibuprofen 200 mg IBUPROFEN 200MG tablet 2.00

Ketorolac 30mg/mL,1ml (IM /IV ) (as tromethamol)

KETOROLAC 30MG/ML ampoule 17.00

Lidocaine hydrochloride 10%, 50 mL Spray

LIDOCAINE TOPICAL SPRAY 10mg/ml, 50ml bottle 69.00

Lidocaine hydrochloride 2%,1.8 mL (with epinephrine) (local infiltration)

LIDOCAINE WITH EPINEPHRINE 20mg/100mcg/ml CArpoule 20.00

Lidocaine hydrochloride 2%, 50mL (epidural, local infiltration)

LIDOCAINE 50ML 20mg/ml, 50ml per mL 2.00

Lidocaine hydrochloride 2%,5 mL (epidural, local infiltration)

LIDOCAINE POLYAMP 20mg/ml, 5ml ampoule 10.00

Neostigmine 500micrograms/mL, 10mL (IM,IV,SC )

NEOSTIGMINE 0.5MG/ml,1ml ampoule 105.00

Paracetamol 150mg/mL,2mL solution for injection ( IM/IV)

PARACETAMOL ampoule 2ML 150MG/ML, 2ML ampoule 5.00

Paracetamol 100 mg/mL drops, 15 mL (alcohol‐free)

PARACETAMOL DROPS 100mg/ml, 15ml bottle 15.00

Paracetamol 125mg/5ml, 60ml syrup (alcohol-free)

PARACETAMOL 125MG/5ML syrup

125MG/5ML bottle 18.00

Paracetamol 250 mg/5mL, 60ml syrup/suspension (alcohol-free)

PARACETAMOL 250MG/5ML syrup

250mg/5ml, 60ml bottle 18.00

Paracetamol 250mg (rectal )

PARACETAMOL 250MG SUPP 250mg suppository 32.00


Paracetamol 500 mg PARACETAMOL 500MG 500mg tablet 2.00

Paracetamol 500 mg tablet 0.01

Paracetamol 500 mg/50ml

vial 283.00

Paracetamol 1g vial 160.00

Phenytoin sodium 100 mg

PHENYTOIN 100MG capsule 100mg capsule 18.00

Phenytoin sodium 50 mg/mL,2mL (IV)

PHENYTOIN 50MG/ML ampoule 50mg/ml, 2ml ampoule 91.00

Tramadol hydrochloride 50 mg/mL,2mL(IM,IV,SC)

TRAMADOL 50MG/ML ampoule 50MG/ML, 2ML ampoule 9.00

Tramadol hydrochloride 50 mg

TRAMADOL 50MG capsule 50MG capsule 2.00

NUTRITIONALS

Amino Acid Solution for Infants, 100mL 6%

AMINO ACID INFANT 6% 100ML bottle/vial 500.00

OPHTHALMOLOGICAL PREPARATIONS

Atropine sulfate eye drops 1%,5mL

ATROPINE EYE DROPS 1%, 5ml bottle 385.00

Erythromycin eye ointment 0.5% 3.5g

ERYTHROMYCIN EYE OINTMENT 0.5% 3.5G TUBE 138.00

Prednisolone acetate eye drops susp 1%, 5mL

PREDNISOLONE EYE DROPS

bottle 280.00

Proxymetacaine (Proparacaine) hydrochloride eye drops solution 0.5%, 15mL

PROPARACAINE EYE DROPS

bottle 781.00

Timolol (as maleate) eye drops soln. 0.5%, 5mL

TIMOLOL EYE DROPS

bottle 481.00

Tobramycin + Dexamethasone Eye drops suspension: 0.3%, 5ml

TOBRAMYCIN+DEXAMETHASONE EYE DROPS

0.3% + 0.1% bottle 160.00

Tobramycin eye drops solution 0.3%, 5ml

TOBRAMYCIN EYE DROPS

bottle 228.00

Tropicamide eye drops solution 0.5%, 5mL

TROPICAMIDE EYE DROPS

bottle 573.00

ORAL REHYDRATING SOLN.

Oral Rehydration Salts (ORS 75-replacement)

ORS

sachet 6.00


RESPIRATORY MEDICINES

Aminophylline (theophylline ethylenediamine) 25 mg/mL, 10mL (IV )

AMINOPHYLLINE 25MG/ML, 10ml ampoule 18.00

Beractant 25mg/ml,4ml Intratracheal

BERACTANT 4ML 25mg/ml,4ml vial 13,424.00

Beractant 25mg/ml,8ml Intratracheal

BERACTANT 8ML 25mg/mL,8mL vial 25,445.00

Budesonide 250 mcg/mL,2mL (unit dose)

BUDESONIDE 250MCG/ML, 2ML

nebules 38.00

Ipratropium ( as bromide anhydrous ) 500mcg + Salbutamol (as base) 2.5mg x 2.5mL (unit dose)

SALBUTAMOL + IPRATROPIUM 2.5mg/500mcg nebules 13.00

Lagundi 300mg LAGUNDI 300MG 300MG tablet 2.00

Methylprednisolone 16mg

METHYLPREDNISOLONE 16MG 16mg tablet 49.00

Methylprednisolone sodium succinate powder, 500mg, 7.7mL (IV) + diluent (IM,IV,IV Infusion)

METHYLPREDNISOLONE 500 MG vial 1,531.00

Montelukast sodium salt 10mg

MONTELUKAST 10mg tablet 11.00

Prednisone 10mg/5ml suspension,60ml

PREDNISONE 10MG/5ML, 60ml bottle 113.00

Salbutamol sulfate1mg/ml, 2.5mL (unit dose)

SALBUTAMOL 1mg/ml, 2.5ml nebules 8.00

Fluticasone (as propionate) + Salmeterol (as xinafoate): 250 mcg fluticasone + 25 mcg salmeterol x 120 actuations

SALMETEROL+FLUTICASONE 25/250

25mcg/250mcg MDI 481.00

UTERUS ACTING MEDICINES

Carboprost as tromethamine 125mcg/0.5ml soln for im

CARBOPROST 125MCG 125mcg vial 299.00

Isoxsuprine hydrochloride 10 mg

ISOXSUPRINE 10mg tablet 15.00

Isoxsuprine hydrochloride 5 mg/mL, 2 mL (IM, IV infusion)

ISOXSUPRINE 5mg/ml, 2ml ampoule 175.00

Oxytocin 10 IU/mL, 1 ml OXYTOCIN 10IU/ML ampoule 7.00


(IM, IV)

VITAMINS AND MINERALS

Ascorbic Acid (Vitamin C) 500 mg

ASCORBIC ACID tablet 500mg tablet 2.00

Calcium Carbonate 1.25g 0.01

Calcium Carbonate 500mg equiv. To 500mg elemental calcium

CALCIUM CARBONATE 500MG tablet 2.00

Calcium with Vit. D & Minerals tablet

CALCIUM WITH VIT. D & MINERALS tablet

tablet 7.00

DOH Ferrous sulfate+ folic acid

DOH FERROUS SULFATE+ FOLIC ACID

tablet 0.01

All-in-one Admixtures (also called "3 in 1" or "dual energy solutions"(1000ml-2500ml)

TNA 1400kcal bag 2,860.00

Multivitamins MULTIVITAMINS capsule 2.00

Multivitamins syrup 0.01

Vitamin B Complex : B1 100mg +B6 5mg + B12 50mcg

VITAMIN B COMPLEX tablet

tablet 2.00

Zinc sulfate monohydrate solution, (equiv. to 10mg elemental zinc / ml) drops, 15 ml (as sulfate monohydrate)

ZINC SULFATE DROPS

bottle 46.00

Zinc (as sulfate monohydrate) solution, (equiv. to 20 mg elemental zinc /5ml) syrup, 60ml

ZINC SULFATE SYR 55mg/ml, 50ml bottle 56.00


Physical Therapy and Rehabilitation Unit

External Services


1. Konsultasyon sa Rehabilitation Medicine Doctor/ Physiatrist

Service Information: Ang Physiatrist ay isang doctor na may pagdalubhasa sa

medisinang pangkatawan at rehabilitasyon. Sila ay abala sa malawak na sakop

ng problema, mga karamdaman sa buto at laman, mga pasyenteng may atake

sa puso, atake sa serebral o iba pang karamdaman ng sistema sa katawan.

Araw at oras ng serbisyo: Huwebes 9:00 am hanggang 6:00 pm Biyernes 7:00 am hanggang 12:30 pm Sabado 7:00am hanggang 12:30 pm

Office or Division: Physical Rehabilitation Unit Classification: Simple Transaction Type of Transaction: G2C – Government to Citizen

Who may avail: Ang mga pasyenteng natingnan/nagamot/naconfine na nangangailangan ng rehabilitasyon.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Out-patient: Request galing sa Doctor (kung naaangkop)

OPD clinics

1. In-patient: Request galing sa Doctor Doctor (Electronic Medical Record)

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 1.1Outpatient: Dalhin ang request para sa Rehabilitasyon

1.1(Out-patient) Itakda ang araw at oras kung kailan babalik ang pasyente para sa konsultasyon.

Wala

5 minuto Physical Therapist/

Physical Therapy Technician/

Occupational Therapist

1.2 In-patient: Wala

1.2 (In-patient): Babasahin ang Medical Record ng pasyente sa EMR

Wala 10 minuto Physiatrist

2 2.1Out-patient: Pumunta sa araw ng konsultasyon at sabihin sa doctor ang nais ipakonsulta

2.1 Susuriin ang nais na ipakonsulta

2.2 Ipapaliwanag ang sakit at kung ano ang karampatang Rehabilitasyon (Physical Therapy o Occupational

Wala

Wala

30 minuto

10 minuto

Physiatrist

Physiatrist

2.2 In-patient:


Wala Therapy) ang gagawin (kung naaangkop).

3 3.1Out-patient:

Kumuha ng schedule para sa Physical Therapy o Occupational Therapy treatment.

3.1 Out-patient: Bibigyan ng appointment slip para sa Physical Therapy o Occupational Therapy treatment

Wala 5 minuto Physical Therapist/

Physical Therapy Technician/


3.2 In-patient: Wala

3.2 In-patient: Sasabihin kung kelan ang simula ng Physical Therapy treatment

Wala 5 minuto Physiatrist

TOTAL:

Out-Patient: Wala 50 minuto

In-Patient: Wala 55 minuto END OF TRANSACTION


2. Occupational Therapy para sa Out-patient

Service Information: Ang Occupational Therapy ay tumutulong sa mga

pasyente na kailangang matuto o matutong muli ng mga gawaing pang araw-

araw na kinakailangan upang makamtan ang pinakamatatag na independensya.

Araw at oras ng serbisyo: Lunes-Biyernes: 8:00am hanggang 5:00pm.

Office or Division: Physical Rehabilitation Unit/ Occupational Therapy Unit Classification: Simple Transaction




1. OccupationalTherapy request Rehabilitation Medicine Doctor/ Physiatrist

2. Photocopy of Senior Citizen/PWD ID (kung naaangkop)

Kliyente


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Dalhin ang Occupational Therapy request mula sa Doctor.

1.1 Itakda ang araw at oras kung kailan babalik ang pasyente

Wala

Wala

3 minuto

2 minuto

Occupational

Therapist

Occupational

Therapist

1.2 Ibigay ang appointment slip ng pasyente

2 Dalhin and appointment slip sa araw ng schedule para sa Occupational Therapy .

Igagawa ng Charge slip at ibibigay sa pasyente

Wala

5 minuto


3 Magbabayad ang pasyente o kamag anak ng pasyente sa cashier

Gagawan ng resibo

PHP 200.00

10 minuto

Cashier Clerk

4

Bumalik sa Rehabilitation clinic at sumailalaim sa therapy

Isasagawa ang Occupational Therapy treatment.

Wala 1 oras


5 Tandaan ang mga Home

Ipaliwanag at ipakita sa

Wala 5 minuto Occupational Therapist


exercises na ituturo ng Occupational Therapist

pasyente o bantay ng pasyente ang mga ehersisyo na gagawin sa bahay at mga karagdagang paalala

6 Kumuha ng susunod na schedule

Gagawan ng appointment slip.

Wala 5 minuto Occupational Therapist

TOTAL: Php 200.00 1 oras at 30 minuto

END OF TRANSACTION


3. Physical Therapy para sa Out-patient

Service Information: Ang Physical Therapy ay tumatalakay sa pinsala ng mga

sistema ng paggalaw at pandama. Ang layunin ng mga Physical Therapist ay

tumulong sa maysakit na mapalawak ang kanilang lakas at katibayan, ipagaling

ang koordinasyon, at iba pa.

Araw at oras ng serbisyo: Lunes- Sabado: 7:00am hanggang 6:00Pm Linggo at Holiday: 8:00am hanggang 4:00pm

Office or Division: Physical Rehabilitation Unit/ Physical Therapy Unit




1. Physical Therapy request Rehabilitation Medicine Doctor/ Physiatrist

2. Photocopy of Senior Citizen/PWD ID (kung naaangkop)

Kliyente


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSI

BLE

1 Dalhin ang Physical Therapy request mula sa Doctor.

1.1 Itakda ang araw at oras kung kailan babalik ang pasyente

Wala

Wala

3 minuto

2 minuto

Physical

Therapist/ Physical Therapy

Technician

Physical Therapist/ Physical Therapy

Technician

1.2 Ibigay ang appointment slip ng pasyente

2 Dalhin ang

appointment slip sa araw ng schedule para sa Physical Therapy.

2.1 Igagawa ng Charge slip at ibibigay sa pasyente

Wala

5 minuto

Physical Therapist/ Physical Therapy Technician

3 Magbabayad ang pasyente o kamag anak ng pasyente sa

Gagawan ng resibo

Php 200.00 (para sa Physical

Therapy treatment)

10 minuto Cashier Clerk


cashier Php 400.00 (para sa may

karagdagang Physical Therapy

treatment)

4

Bumalik sa Rehabilitation clinic at sumailalim sa therapy

Isasagawa ang Physical Therapy treatment.

Wala 1 oras (para sa mga

musculoskeletal cases) 1 oras at 30minuto

(para sa mga neurological

cases)

Physical


Technician

5 Tandaan ang mga Home exercises na ituturo ng Physical Therapist

Ipaliwanag at ipakita sa pasyente o bantay ng pasyente ang mga ehersisyo na gagawin sa bahay at mga karagdagang paalala

Wala 5 minuto Physical Therapist/ Physical Therapy

Technician

6 Kumuha ng susunod na schedule

Gagawan ng appointment slip.


Technician

TOTAL:

Para sa mga musculoskeletal cases

Php 200.00 (para sa Physical

Therapy treatment) Php 400.00 (para

sa may karagdagang

Physical Therapy treatment)

1 oras at 30

minuto

Para sa mga neurological cases

2 oras

END OF TRANSACTION


4. Physical Therapy treatment sa In-patient

Service Information: Ang Physical Therapy ay tumatalakay sa pinsala ng mga

sistema ng paggalaw at pandama. Ang layunin ng mga Physical Therapist ay

tumulong sa maysakit na mapalawak ang kanilang lakas at katibayan, ipagaling

ang koordinasyon, at iba pa.

Araw at oras ng serbisyo: Lunes- Sabado: 7:00am hanggang 6:00Pm Linggo at Holiday: 8:00am hanggang 4:00pm

Office or Division: Physical Rehabilitation Unit/ Physical Therapy Unit Classification: Simple Transaction



Who may avail: Ang mga pasyenteng natingnan/nagamot/naconfine sa ospital na ito.


Physical Therapy request Rehabilitation Medicine Doctor/ Physiatrist

NO. CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Wala Tatanggapin ang Physical Therapy request galing sa Doctor

Wala

5 minuto Physical Therapist

2 Piprmahan ang consent form

2.1 Ipapaliwanag sa pasyente ang gagawing proseso. 2.2 Pipirmahan ang consent form

Wala

5 minuto Physical Therapist

3 Unawain ng mabuti ang proseso ng Physical Therapy

3.1 Sisimulan ang Physical Therapy Assessment.

3.2 Gagawin ang nararapat na Physical Therapy treatment

Wala

40 minuto

Physical


Technician

4 Wala Igagawa ng charge slip

Php 300.00 (para sa Physical Therapy

5 minuto Physical

Therapist/ Physical


treatment)

Php 600.00 (para sa may karagdagang

Physical Therapy

Treatment)

Therapy Technician

5 Tandaan ang mga karagdagang paalala

Ipaliwanag at ipakita sa pasyente o bantay ng pasyente ang mga ehersisyo at karagdagang paalala


Technician

TOTAL: Php 300.00 (para sa Physical Therapy

treatment)

Php 600.00 (para sa may karagdagang

Physical Therapy

Treatment)

1 oras at 5 minuto

END OF TRANSACTION


Respiratory Therapy Unit

External Services


1. Arterial Blood Gas (ABG) Analysis para sa Regular na

Pasyente

Service Information: Ang ABG ay pagkuha ng specimen na dugo sa pulso para suriin ang oxygenation at kung acidotic or alkalotic ang isang pasyente.

Araw at oras ng serbisyo: Lunes hanggang Linggo, 7AM-3PM-11PM

Office or Division: Respiratory Therapy Unit Classification: Simple Type of Transaction: G2C- Government to Citizen, Government to Government

Who may avail: Mga pasyenteng natignan, ginagamot at nangangailangan ng eksamin ng ABG sa warding time


Arterial Blood Gas request Electronic Medical Record (EMR) o sa Nurse’s station

NO.

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Ipagbibigay alam ng nurse na may pasyente na kukuhanan ng ABG at kukuhanan sa pinakamalapit na WARDING time

1.1 I-secure ng Respiratory Therapist ang ABG request form sa oras na maaring kuhanan

Wala 2 minuto Respiratory Therapist

2 Uunawain ng pasyente o bantay ang proseso ng pagkuha ng ABG

2.1 Kumpirmahin ang pangalan at precautions ng pasyente at magpakilala. 2.2 Ipaliwanag ang gagawin na proseso 2.3 Tingnan kung saan pwedeng kunan ng dugo ang pasyente. 2.4 Kunan ng dugo ang pasyente at ilagay ang kanyang mga kaakibat na impormasyon tulad ng oxygenation

Wala

15 minuto Respiratory Therapist

3 Wala 3.1 Suriin ang dugo at i-print ang official result

Wala



4 Tatanggapin ng nurse ang official result para i-secure

4.1 Ibigay ang resulta sa nurse at i-secure ito sa pamamagitan ng paglagda sa releasing logbook na natanggap na ang resulta

Wala 3 Respiratory Therapist


END OF TRANSACTION


2. Arterial Blood Gas (ABG) STAT Analysis para sa In-Patient

Service Information: Ang ABG ay pagkuha ng specimen na dugo sa pulso para

suriin ang oxygenation at kung acidotic or alkalotic ang isang pasyente.

Araw at oras ng serbisyo: Lunes hanggang Linggo, 24 oras

Office or Division: Respiratory Therapy Unit Classification: Simple

Type of Transaction: G2C- Government to Citizen, Government to Government Who may avail: Mga pasyenteng natignan, ginagamot at nangangailangan ng

eksamin ng ABG na STAT


Arterial Blood Gas request Electronic Medical Record (EMR) o sa Nurse’s station

NO.

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Ipagbibigay alam ng nurse na may pasyenteng kukuhanan ng ABG

1.1 I-secure ng Respiratory Therapist ang ABG request form


2 Uunawain ng pasyente o bantay ang proseso ng pagkuha ng ABG

2.1 Kumpirmahin ang pangalan at precautions ng pasyente at magpakilala. 2.2 Ipaliwanag ang gagawin na proseso 2.3 Tingnan kung saan pwedeng kunan ng dugo ang pasyente. 2.4 Kunan ng dugo ang pasyente at ilagay ang kanyang mga kaakibat na impormasyon tulad ng oxygenation

Wala


3 Wala 3.1 Suriin ang dugo at i-print ang official result

Wala


4 Tatanggapin ng nurse ang official result para i-secure

4.1 Ibigay ang resulta sa nurse at i-secure ito sa pamamagitan ng paglagda sa

Wala 3 Respiratory Therapist


releasing logbook na natanggap na ang resulta


END OF TRANSACTION


3. Mechanical Ventilator (MV) para sa In-Patient

Service Information: Ang pagkakabit ng mechanical ventilator o life support machine ay para sa mga pasyente na hindi kaya huminga nang sarili, ang makina ang pansamantalang hihinga or tutulong sa paghinga ng pasyente.

Araw at oras ng serbisyo: Lunes hanggang Linggo, 24 oras

Office or Division: Respiratory Therapy Unit

Classification: Simple Type of Transaction: G2C- Government to Citizen, Government to Government

Who may avail: Mga pasyente natignan, ginagamot at nangangailangan ng tulong sa paghinga


Doctor’s Order Electronic Medical Record (EMR) o sa Nurse’s station

No. CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE

1 Ipagbibigay alam ng nurse sa Respiratory Therapist on duty na may pasyenteng kakabitan ng mechanical ventilator (MV) sa kanilang ward/ICU

1.1 Magdadala ng ventilator kung saan nangangailangan ng makina


2 Ihahanda ng nurse ang mga kailangan na gamit tulad ng MV tubings, oxygen tank, at extension cord kung kinakailangan. Ibibigay ang mga kailangang impormasyon

2.1 Kukumpirmahin ang mga tamang impormasyon tulad ng pangalan, precautions at MV settings ng pasyente

Wala

10 minuto

Nurse, Respiratory Therapist

3 Wala 3.1 Ikakabit ang MV tubings ng tama at kumpleto 3.2 I-Calibrate ang makina 3.3 I-Set ang doctor’s order 3.4 Ikabit ang



makina sa pasyente 3.5 Obserbahan ang pasyente bago iwan


END OF TRANSACTION


4. Nebulization o Pagpapausok Para sa mga Regular na

Pasyente

Service Information: Ang pagpapausok ay isang proseso na ibinibigay para sa mga pasyente na nahihirapan o may problema sa paghinga na ginagamitan ng aparato. Araw at oras ng serbisyo:

MEDICAL/FEMALE WARD: Lunes hanggang Linggo 8AM-12NN-4PM-8PM-12AM- 4AM PEDIA WARD 1ST FLOOR: Lunes hanggang Linggo 6AM-10AM-2PM-6PM-10PM- 2AM

Office or Division: Respiratory Therapy Unit Classification: Simple

Type of Transaction: G2C- Government to Citizen, Government to Government Who may avail: Mga pasyenteng natignan, ginagamot at nangangailangan ng

pagpapausok


Listahan ng mga pasyenteng nagpapausok Elecrtronic Medical Record, Nurse’s station

NO.

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIB

LE

1 Wala 1.1 Gagawa ang nurse ng listahan nang mga pasyente na naaayon sa doctor’s order.

Wala 5 minuto Nurse

1.2 Kolektahin, pirmahan at kumpirmahin na tama ang mga impormasyon sa listahan ng pasyente na ginawa ng nurse para sa pagpapausok isang oras bago ang nakatalagang oras.


2 Uunawain ng pasyente ang proseso ng pagpapausok

2.1 Ipaliwanag sa pasyente ang tamang proseso para sa epektibong pagpapausok


3 Gawin nang tama ang

3.1 Ipagawa sa pasyente ang



proseso ng pagpapausok

epektibong proseso ng pagpapausok

4

Pipirmahan ng pasyente/bantay ang “Patient Medication Sheet” na nagawa ang proseso

4.1 Lagdaan ang listahan ng pasyenteng nakapagpausok na


4.2 Ibalik ang mga nebulizer sa tamang lagayan pagkatapos gamitin.


4.3 Lagdaan sa Electronic Medical Record (EMR) ang serbisyo sa bawat pasyente.



END OF TRANSACTION


Acute Psychiatric Ward

External Services


1. Admission /Transfer to Other Ward

Service Information: The Acute Psychiatry Ward is a special area of a hospital

facility providing 24-hour service, seven (7) days a week. Adequate resources are

made available for the provision of quality care to patients in an emergency situation.

The care provided to each patient is carefully planned, written in the patient’s record

and effectively carried out in a timely and responsive manner.

Operating hours: Mondays to Sundays 24/7 (No Noon Break)

Office or Division: Department of Family and Community Medicine – Psychiatry Unit



Who may avail: In-Patient of the hospital


1.Patient’s Agreement Form Emergency Department

NO. CLIENT STEPS


PAID

PROCESSING TIME

PERSON RESPONS

IBLE

1 Cooperates with nurse / nursing attendant

1.1 Prepares patient’s bed None 20 minutes

Nurse on duty /

Nursing Attendant

1.2 Prepares necessary equipment.

10 minutes

1.3 Places patient on bed. 10 minutes

2 Submits self for assessment from head to toe.

2.1 Checks V/S, NVS, I & O None 10 minutes

Nurse on duty /

Nursing Attendant

2.2 Verifies Doctor’s order None 15 minutes

Nurse on duty

3 Allows nurse to administer medicine.

3.1 Prepares and administers prescribed medicine.

Depends on the

prescribed medicines

and Medical Supplies

45 minutes

Nurse on duty

3.2 Makes charges of medicines / medical supplies used.

10 minutes

Nurse on duty

TOTAL: Depends on the

prescribed medicines

and Medical Supplies

2 hours

END OF TRANSACTION


2. Special Procedure/Diagnostic Procedure for In-Patient

Service Information: The Acute Psychiatry Ward are identified through its

established clinical assessment processes that may include diagnostic services to

clearly define their appropriate disposition.





Who may avail: In-Patient of the hospital


Doctors Order Diagnostic Procedure Form/ HIMS Genesis

Attending physician Nurse on duty

NO. CLIENT STEPS


PAID

PROCESSING TIME

PERSON RESPONS

IBLE

1 Understands explanation

1.1 Prepares request thru HIMS Genesis:

a. UTZ / X-ray /

CT Scan/ Mammogram

b. 2 D-echo/ Treadmill Stress Test/ Holter Monitoring

c. Laboratory Exam

Depends on the Diagnostic

procedure performed

(Please refer to Citizen’s Charter of Laboratory

and Imaging Department)

15 minutes

Nurse on

duty

1.2 Coordinates with the DMI / Heart Station /DPL for scheduling.

None

20 minutes

Nurse on duty

2 Cooperates and follows instruction of nurse/ nursing attendant

2.1 Prepares patient for the procedure

None 30 minutes

Nurse / Nursing

Attendant

TOTAL: Depends on the Diagnostic

procedure performed

1 hour and 5

minutes

END OF TRANSACTION


3. Discharge Process

Service Information: The disposition to discharge the patients at the Acute

Psychiatry Ward considers the need for support service and continuity of care with

follow-up instructions that include diagnosis and interventions done; medications/

pertinent medical advice; and date, time and service where to obtain follow-up care.




Who may avail: In-Patient of the hospital CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Doctors Order Tagubilin

Attending physician Nurse on duty


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 A. May Go Home / HAMA Understands and follows instructions

1.1 May go home: 1.1.1 Carries out Doctor’s order

None 60 minutes

Nurse on Duty

1.1 HAMA 1.1.1 Explain consequences to the patient and relatives and discuss with the clinical Department head the reason of contemplating HAMA and inform the CMPS/ SHO.

None

10 minutes

Attending Physician /

Nurse on duty/ Head Nurse

1.1.2 Secures waiver (for HAMA patient)- after explaining the consequences to the patient/relative

5 minutes

1.2 Inform pharmacist on duty regarding unused medications of the patient.

None

5 minutes Nurse on Duty /

Nursing Attendant

1.3 Submits None 10 Head on Duty


accomplished CF2/CF4and Face Sheet (duplicate copy) to the Billing Section

minutes

1.4 Issues DPL clearance (to settle blood account from BGH-Blood bank/PNRC (if any)

None

5 minutes

Nurse on Duty

1.5 Gives home instruction

None 5 minutes

Nurse on Duty

*For Mortality

1 C. Mortality Understands and follows instructions

1.1 Carries out doctor’s order.

None 60 minutes

Nurse on Duty

1.2 Submits accomplished CF2/CF4, CSF and Face sheet (duplicate copy) to the Billing Section

None

10 minutes

Nurse on Duty

1.3 Issues DPL clearance (to settle blood account from BGH-Blood bank/PNRC (if any)

None

5 minutes

Nurse on Duty

1.4 Perform post mortem care and attached accomplished cadaver identification forms (2 copies)

None

30 minutes

Nurse on Duty / Nursing

Attendant

1.5 Accomplishes 4 copies of discharge clearance slip, Locator slip, valid I.D of patient’s relatives and 4 copies of Death Certificate and forward in the Records Section (weekdays and office hours)/ Admitting Section (weekends and

None 10 minutes

Nurse on Duty


after office hours)

1.6 Endorses cadaver to the medical security guard on duty and facilitates transfer of cadaver to the morgue.

None

10 minutes

Nurse on duty / Nursing

Attendant

TOTAL

A. May Go Home None 1 hour and 25 minutes

B. HAMA None 40 minutes

C. Mortality None 2 hours and 5

minutes

END OF TRANSACTION


Heart Station

External Services


1. Heart Station (2D Echocardiogram) for Out-Patient and In-

Patient

Service Information: 2D echocardiogram- isang eksaminasyon gamit ang isang

ultrasound machine upang silipin ang puso.

Operating hours: Lunes hanggang Biyernes (Di kasama ang Holiday),8 hours (8:00

am to 5:00 pm) without noon break.

Office or Division: Heart Station – Nursing Service Division

Classification: Complex Transaction Type of Transaction: G2C – Government to Citizen

Who may avail: In-Patient at out-patient CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Para sa In-Patient 1. Request mula sa nurse gamit ang HIMS

Genesis

Ito ay manggagaling sa nurse station kung saan naka-admit ang patient

Para sa Out-Patient 1. Request Slip ng 2D Echo

Mula sa doctor na nagsuri


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE

1 Para sa Out-Patient Dalhin ang 2D Echo Request Slip para mabigyan ng schedule

1.1 Itakda ang araw

ng eksaminasyon.

Wala 2 minuto

Heart Station Staff

Para sa In-Patient Magpapadala ng request ang nurse gamit ang HIMS Genesis System.

2 Para sa Out-Patient Pumunta sa nakatakdang araw ng eksaminasyon

2.1 Papuntahin ang pasyente/kamag-anak ng pasyente sa Admitting Section upang magparehistro

Wala

10 minuto

Hear station staff

Ward staff

Para sa In-Patient 2.1 Itatawag ang


Ihahatid ang pasyente sa heart station.

pasyente upang dalhin sa Heart station

3 Makipagtulungan para sa maayos na 2D Echo procedure

3.1 Ipapaliwanag sa

pasyente ang gagawing

eksaminasyon. 3.2 Papahigain

ang pasyente habang ginagawa ang eksaminasyon na

kung saan sisilipin ang aktibidad ng puso 3.3 Itatala ang kaukulang impormasyon ng pasyente sa 2D Echo Logbook at 2D Echo Result Form.

Wala 45 minuto

2D Echo Technician

4 Para sa Out-Patient Tanggapin ang charge slip at magbayad sa cashier (Magtungo na sa Step 6)

4.1 Papapirmahin at ibibigay ang charged slip sa patient o kamag-anak 4.2 Ipapaliwang sa pasyente kung kelan pwede makuha ang resulta ng 2D Echo at hahabilinan na dalhin ang resibong pinagbayaran na magmumula sa cashier

PHP 2,200.00

3 minuto

2D Echo Technician

4.3 Titignan sa Wala 3 2D Echo


computer ang pinag-recordang CD upang masigurado na na-record ang ginawang eksaminasyon sa pasyente

minuto Technician

Para sa In-Patient Papapirmahin sa charged slip

4.1 Mag-pri-print ng Charge Slip at papapirmahin ang pasyente o kamag-anak ng pasyente

PHP 2,200.00

3 minuto

Heart Station Staff

5 Para sa In-Patient Ibabalik ang pasyente sa ward makatapos ang eksaminasyon.

5.1 Titignan sa computer ang pinag-recordang CD upang masigurado na na-record ang ginawang eksaminasyon sa pasyente

Wala 5 minuto

2D Echo Technician

6 Hintayin ang resulta ng 2D Echo

6.1 Basahin ang ginawang 2d echo

Wala 5 araw Cardiologist

7 Kunin ang resulta at pumirma sa Receiving Copy at Releasing logbook.

7.1 Ibigay ang resulta at papirmahin sa Receiving Copy at Releasing Logbook 7.2 Hahabilinan ang kamag-anak ng ipa-photocopy copy ang resulta upang maibigay sa nurse ang kopya at maiiwan sa pasyente ang original copy.

Wala 5 minuto

Heart Station Staff

TOTAL: 5 araw,


Para sa Out-Patient PHP 2,200.00

1 oras at 8

minuto

Para sa In Patient

PHP 2,200.00

5 araw, 1 oras at 10

minuto

END OF TRANSACTION


2. Heart Station (Holter Monitoring) for Out-Patient and In-Patient

Service Information: Holter Monitoring Device- isang kagamitan na nagtatala

kung paano tumibok ang puso ng isang tao sa loob ng 24 oras. Ito ay maihahambing

sa ECG ngunit ito’y gumagamit lamang ng 5 hanggang 7 leads.



Office or Division: Heart Station – Nursing Service Division


Who may avail: Out-Patient and In-Patient CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Request Slip ng Holter Monitoring Mula sa doctor na nagsuri


PROCESSING TIME

PERSON RESPON

SIBLE

1 Dalhin ang Holter Monitoring Request slip sa Heart Station para sa pagbibigay ng schedule Para sa In-Patient Magpapadala ng request ang nurse gamit ang HIMS Genesis system.

1.1 Itakda ang araw kung kailan babalik ang pasyente para sa eksaminasyon. *Bibilinan ang

pasyente na kailangan nyang magpaadmit sa hospital.

Wala 5 minuto Heart Station Staff

2 Dalhin ang pasyente sa heart station

2.1 Pagnakaadmit na ang pasyente, itatawag na ito upang dalhin sa heart station

Wala 10 minuto Ward Staff

3

Basahin at unawain ang Holter Monitoring Instruction form.

3.1 Ipaliwanag ang Holter Monitoring Instruction form sa pasyente.


4 Pirmahan ang Holter Monitoring Consent and Waiver Form

4.1 Ipapirma ang Holter Monitoring Consent and Waiver form.



4.2 Ipaliwanag sa pasyente ang gagawing proseso.

5 Ipakabit ang Holter Monitor

5.1 Irerehistro ang detalye ng pasyente at ikakabit ang Holter Monitor device


6 Pirmahan ang Charge Slip

6.1 Ipapagprint ng Charge Slip ang pasyente at papapirmahin 6.2 Pagkatapos ay muli na syang ibabalik sa kanyang ward

PHP 2,200.00

5 minuto Heart Station Staff

7 Ipatanggal ang Holter Monitor pagkalipas ng 24 oras

7.1 Tanggalin ang Holter Monitorsapasyente at suriin kung ito ay may depekto. 7.2 Hahabilinan ang pasyente na pwede na sya makauwi at babalikan na lang ang resulta.

Wala 5 minuto Ward Staff/Heart Station

Staff

8 Hintayin ang resulta

8.1 Babasahin ang resulta.

Wala 3 araw Doktor

9 Kunin ang resulta at pumirma sa Receiving Copy at Releasing Logbook

8.2 Ibibigay ang resulta sa pasyente/kamag-anak at papapirmahin sa receiving copy at receiving logbook


TOTAL: PHP 2,200.00

3 araw at 53 minuto

END OF TRANSACTION


3. Heart Station (Treadmill Stress Test) for Out-Patient

Service Information: Treadmill stress test- Isang ekseminasyon na kung saan

ang pasyente ay intensyong pagurin gamit ang treadmill habang nakakabit sa ECG

upang itala ang reakyon ng puso habang napapagod.



Office or Division: Heart Station – Nursing Service Division Classification: Simple Transaction


Who may avail: Out-Patient


1. Request Slip ng Treadmill Stress Test Mula sa doctor na nagsuri


PROCESSING TIME

PERSON RESPON

SIBLE

1 Dalhin ang request slip ng treadmill s heart station.

1.1 Itakda ang araw ng kung kailan babalik

ang pasyente para sa eksaminasyon.


1.2 Hahabilinan ang pasyente ukol sa mga ilang preparasyon na dapat gawin o dalhin sa mismong araw ng eksaminasyon.


2 Bumalik sa araw ng eksaminasyon

2.1 Papuntahin ang pasyente sa Admitting

Section upang magparehistro ng kanyang impormasyon.


2.2 Pagkabalik ng pasyente sa Heart Station,ipapaliwanag muli ang



eksaminasyon at papirmahin sa Consent Form.

2.3 Papagbihisin ang pasyente at sisimulan na ang eksaminasyon


3 Tanggapin ang charge slip at pumirma

3.1 Ipapag-print ng Charge Slip ang pasyente at papapirmahin 3.2 Hahabilinan kung kailan pwede makuha ang resulta.

Php 1,500.

00

5 minuto Heart Station Staff

4 Hintayin ang resulta sa Heart Station

4.1 Babasahin ang ginawang eksaminasyon.

Wala 1 araw Cardiologist

5 Kunin ang resulta at pumirma sa Receiving Copy at Releasing Logbook

5.1 Ibigay ang resulta at papirmahin sa Receiving Copy at Receiving Logbook


TOTAL PHP 1,500.

00

1 araw ,1 oras at 18 na minuto

END OF TRANSACTION


Hemodialysis Unit

External Services


1. Hemodialysis Unit Services (In-Patient)

Service Information: Hemodialysis Treatment is a special procedure in which

the blood is being removed from a patient diagnosed with Acute Kidney Injury (AKI)

or Chronic Kidney Disease (CKD) by a machine from an access into the blood

vessels, filtered and purified through a man-made membrane (dialyzer) then

transported back to the body to replenish the organs with nutrients and electrolytes.

Operating hours: Monday to Saturday, 6am to 2am. Sunday (On call for In-patients)

Office or Division: Hemodialysis Unit – Nursing Division Classification: Simple Transaction


Who may avail: Patients needing Hemodialysis Treatment.

Patients diagnosed with End Stage Renal Disease and currently being treated in this hospital


1. Hemodialysis Treatment Sheet 2. Dialyzer Reprocessing Monitoring

Logsheet 3. Hemodialysis Monitoring 4. Nurses’s Notes 5. Tagubilin (Hemodialysis)

Hemodialysis Unit

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Makipag-ugnayan sa Nars at HemodialysisTechnician

1.1 Ihahanda ang Hemodialysis Chair at Dialyzer

Wala 25 minuto Hemodialysis Nurse

1.2 Pagkuha at Pagtatala ng Vital Signs at paglalagay ng mga aparatong medical sa pasyente kung kinakailangan


2 Makipagtulungan para sa mabilis at maayos na proseso ng Hemodialysis

2.1 Pagsusuri ng Access ng Pasyete


2.2 Paghahanda at Pagtusok sa Access ng pasyente


2.3 Pagsisimula ng gamutang hemodialysis at Pagbabantay sa estado

Wala 6 oras Hemodialysis Nurse


ng pasyente tuwing 30 minuto o mas madalas kung kinakailangan

2.4 Pagtatapos ng gamutan at pag-aalaga ng Access


2.5 Pag Chacharge ng mga kagamitan at ng gamutan na nagamit ng pasyente

Wala 5 minuto Hemodialysis Nurse/Technicia

n

3 Unawain ang mga paalala mula sa Nars at HemodialysisTechnician

3.1 Paghahatid sa pasyente sa Ward o Area kung saan ito nakaconfine.


TOTAL: Wala 7 oras at 11 minuto

END OF TRANSACTION


2. Hemodialysis Unit Services (Out-Patient)

Service Information: Hemodialysis Treatment is a special procedure in which

the blood is being removed from a patient diagnosed with Acute Kidney Injury (AKI)

or Chronic Kidney Disease (CKD) by a machine) from an access into the blood

vessels, filtered and purified through a man-made membrane (dialyzer) then

transported back to the body to replenish the organs with nutrients and electrolytes.

Operating hours: Monday to Saturday, 6am to 2am.

Office or Division: Hemodialysis Unit – Nursing Division Classification: Simple Transaction


Who may avail: Duly listed and scheduled OPD clients needing hemodialysis treatment.

OPD clients must follow their respective and corresponding schedule of treatment.


1. Photocopy of the last three treatment sheet (for new OPD client)

2. Latest Hepa Profile (HbSAG and Anti-HCV)

3. Latest CBC, BUN and CREA result.

Previous dialysis center

Attending physician Attending physician

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Makipag-ugnayan sa Nars at HemodialysisTechnician

1.1 Ihahanda ang Hemodialysis Chair at Dialyzer


1.2 Pagkuha at Pagtatala ng Vital Signs


2 Makipagtulungan para sa mabilis at maayos na proseso ng Hemodialysis

2.1 Pagsusuri ng Access ng Pasyete


2.2 Paghahanda at Pagtusok sa Access ng pasyente


2.3 Pagsisimula ng gamutang

Wala 6 oras Hemodialysis Nurse


hemodialysis at Pagbabantay sa estado ng pasyente tuwing 30 minuto o mas madalas kung kinakailangan

2.4 Pagtatapos ng gamutan at pag-aalaga ng Access


2.5 Pag Chacharge ng mga kagamitan at ng gamutan na nagamit ng pasyente

Regular Hemodialysi

s Treatment

Php. 2, 250

5 minuto Hemodialysis Nurse/Technicia

n

3

Makipag-ugnayan sa Hemodialysis Finance.

3.1 Pagpapasa ng mga charge slip o dokumento na may kinalaman sa bayarin ng pasyente

Wala 5 minuto Hemodialysis Nurse/Technicia

n

4 Unawain ang mga paalala mula sa Nars at HemodialysisTechnician

4.1 Pagpapauwi at pag gabay sa pasyente


TOTAL: Wala 7 oras at 11 na minuto

END OF TRANSACTION


Billing Section

External Services


1. Issuance of Certified True Copy of Statement of Account-

Hospital Bill for Discharged Patients

Service Information: The Billing Section, upon the request of its clientele

patient, may provide a certified true copy of the discharged patients Statement of

Account-Hospital Bill.

Operating hours: Monday to Sunday; 14 hours (8:00 am to 10:00 pm) without

noon break.

Office or Division: Billing and Claims

Classification: Simple


Who may avail: Patient or Authorized Representative


1. Duly accomplished Freedom of Information Request Form (FOI-01-01)

2. 1 Photocopy of Valid ID

GSIS

SSS/UMID

PRC

Postal

Voter’s ID

Senior Citizen

Person with Disability(PWD)

NBI at police clearance

Passport

OWWA

PVAO

Driver’s License

Pag-ibig loyalty card

Requesting Client

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBL

E

1 Fill up Request Form (FOI-01-01)

1.1 Check the request form

None

1 minute Billing Clerk

1.2 Retrieve the requested SOA from the Billing record

None 10 minutes Billing Clerk

1.3 Photocopy None 2 minutes Billing Clerk


the Statement of Account

1.4 Certify the copy

None 1 minute Billing Section Head

2 Claim Requested SOA

Release the copy to the client

None 1 minute Billing Clerk

TOTAL: None 15 minutes

END OF TRANSACTION


2. Issuance of Statement of Account –Hospital Bill

Service Information: The Billing Section provides accurate and complete

Statement of Account for the Hospital bill of the patient which one incurred in the

episode of confinement. .

Operating hours: Monday to Sunday; 14 hours (8:00 am to 10:00 pm) without

noon break.




Who may avail: Patients or Authorized Representative


1. Discharge Clearance Nurse on Duty

2. Kumpletong dokumento na kailangan sa Philhealth Verification Window tulad ng (1 kopya Photocopy) : Claim form 1(CF1)

Philhealth Member Registration form (PMRF)

Member Data Record ( MDR) Certificate of Contribution (COC)

PHIC Official Receipt (O.R.)

Certification of Eligibility(CE1)

Birth Certificate or Marriage Contract

Claim Signature Form Notice of Philhealth Requirements(1/4 sheet)

Philhealth Verification Window 1 Admitting Section

Medical Social Service(MSS)

1.

3. Kailangan ng dokumentong magpapatunay ng relasyon sa pasyenteng miyembro kung ang miyembro ay hindi makakapirma, tulad ng:

Birth Certificate

Marriage Certificate

Valid ID

Kliyente


4. Valid ID (dapat hindi expired at walang mali sa impormasyong nakasulat/ nakalimbag)

GSIS

SSS/UMID

PRC

Postal

Voter’s ID

Senior Citizen



Passport

OWWA

PVAO

Driver’s License Pag-ibig loyalty card

Kliyente

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Maghintay ng tawag mula sa Nurse on Duty

ng kanilang ward na

magsasabi na tapos na ang

kanilang bill at maaari nang

kunin sa Billing Section

Clerk

Kapag binaba ng nurse ang Discharge Clearance, Ipoproseso ang bill ng pasyente

Libre 15 minuto Billing Clerk

2 Tumungo sa harap ng Billing Section Clerk (WINDOW2). Makinig at pumirma sa mga dokumento sa ibabaw ng limbag na pangalan.

2.1 Ipaliliwanag kung sino ang pipirma at saan dapat pirmahan ang dokumento


2.2 Kung ang miyembro ng PHILHEALTH ay siya ring pasyente, dadalhin ng bantay/kamag-anak ang mga dokumento



sa ward ng pasyente upang mapirmahan

3 Ibalik sa Billing Section Clerk ang pinapirmahang dokumento

3.1 Tanggapin at I-verify kung kumpleto ang mga pinirmahan at mga dokumento na kailangan sa PHILHEALTH


3.2 Bigyan ng kopya ng kabuuang bayarin(SOA) at discharge clearance


4

Tanggapin ang tig-4 na kopya ng discharge clearance at Statement of Account

4.1 Ipaalam na dadalhin ang kwenta/ kabuuang bayarin sa Cashier para sa pagbabayad


TOTAL: Libre 1 oras END OF TRANSACTION


Cash Operations

External Services


1. Issuance of Official Receipts

Service Information: The Cash Operation Office issued official receipts to clients

for payments received.


break. Saturday and Sunday; 9 hours (9:00 am to 6:00 pm) without noon break.

Office or Division: Cash Operation Office Classification: Simple Transaction



Who may avail: Clients of Bataan General Hospital and Medical Center


1. Charge Slip/ Statement of Account (SOA) Cost Department/Billing Section

2. Senior Citizen ID/ PWD ID (if applicable) Client

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Present the charge slip/SOA

1.1 Receive charge slip/SOA. 1.2 Compute the amount to be paid and deduct applicable discount.

None 2 minutes Cashier Staff

2 Pay the amount to be paid

2.1 Collect the payment and issue official receipt.

Amount to be paid

7 minutes

Cashier Staff

TOTAL

9 minutes

END OF TRANSACTION


2. Re-Issuance of Stale Checks

Service Information: The Cash Operation Office provides services to all employees

related to their salaries and suppliers related to their check collections. It also offers

services such as re-issuance of stale check for the employees/suppliers who do not

claim their check within the set period of time.





G2G – Government to Government ;G2B – Government to Business Entity

Who may avail: Active/Separated Employees and Suppliers of Bataan General Hospital and Medical Center


1. Request Letter for Re-issuance of Stale check

Requesting Employee

2. Stale check Requesting Employee

3. Identification Card Requesting Employee

4. Authorization Letter (if applicable) Requesting Employee

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit complete requirements to Cashier

1.1 Check and accept requirements

None

3 minutes Cashier Staff

1.2 Forward the requirements to Accounting Section for processing and approval of the re-issuance of stale check.


1.3 Process the re-issuance of check for current account.

None 1 day Accounting Staff

2 Prepare Check

2.1 Receive approved disbursement voucher from Accounting.



2.2 Prepare and sign the check.

None 5 minutes Section Head

2.3 Forward to Office of the Medical Center Chief for approval and signature of check.

None

5 minutes

Cashier Staff

2.4 Receive the signed voucher to Office of the Medical Center Chief

None

2 minutes

Cashier Staff

2.5 Notify the employee/supplier to pick up the available check.

None

2 minutes

Cashier Staff

3 Release of check

3.1 Issue the check to employee/supplier

None

3 minutes

Cashier Staff

TOTAL

1 day and 25 minutes

END OF TRANSACTION


3. Releasing of Checks to Suppliers, Personnel and Clients

Service Information: The Cash Operation Office provides services to suppliers,

personnel and clients related to their check collections, salaries and refunds.





G2G – Government to Government ;G2B – Government to Business Entity; G2C –Government to Citizen

Who may avail: Active/Separated Employees, Suppliers , and Clients


1. Official Receipt/ Collection Receipt Suppliers, Personnel and Clients

2. Identification Card Suppliers, Personnel and Clients

3. Authorization Letter (if applicable) Suppliers, Personnel and Clients

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit complete requirements

1. Check the requirements. Give instructions to client on where to sign in voucher.


2 Prepare Receipt

2. Check the issued receipt if match with check issued.


3 Sign voucher and logbook of released checks.

3.Check completeness of voucher and

logbook of released checks


4

Receive check

4. Issue the check

None

2 minutes

Cashier Staff

TOTAL

12 minutes

END OF TRANSACTION


Hemodialysis Finance

External Services


1. Payment of Charges from Hemodialysis for In-Patient

Service Information: Ang Hemodialysis Finance Window ay inilaan para sa

mga pasyente ng ospital nanangangailangan ng dialysis session. Ito ay One

Stop Shop na magbibigay ng serbisyo mula sa admission, pag-aayos ng

PhilHealth benefit, billing at cashier. Maging ang pagbibigay ng mga dokumento

tulad ng “Costing at Certified True Copy ng Medical Abstract” na kakailanganin

ng pasyente para makakuha ng tulong pinansyal mula sa iba pang ahensya o

organisasyon ay maari rin ibigay dito.

Operating hours: Lunes hanggang Sabado kasama ang mga Holidays - 6:00

AM to 2:00 AM (no noon break)

Para sa mga nais pang mag-ayos ng bill sa pagitan ng 2:00 am- 6:00 am,

mangyari lamang po na magtungo sa ER Cashier para sa katulad na transakyon.

Paalala: Maghintay ng tawag mula sa Nurse on Duty ng kanilang ward na

magsasabi na tapos na ang kanilang discharge clearance at maaari nang

pumunta sa HD Finance Section upang mag-ayos ng bill.

Office or Division: Hemodialysis – Finance Division


Who may avail: Lahatngpasyentengsumailalaimnghemodialysis procedure o mgabantaynito


1. Discharge Clearance (IP) 2. Kumpletongdokumentonakailanganpara saPhilhealthBenefit tulad ng: Claim form 1(CF1) Claim Form 2 (CF2) Claim Signature Form Philhealth Member Registration Form

(PMRF) Senior or PWD ID PDD Confirmation Letter

Iba pang dokumentonamaaringkailanganin

Member Data Record ( MDR) Certificate of Contribution (COC) PHIC Official Receipt (O.R.) Certification of Eligibility(CE1) Birth Certificate or Marriage Contract

Hemodialysis Finance Window or Window 1


Para sa mga walang PhilHealth

Discharge Clearance (IP) Medical Social Service Classification

Hemodialysis Finance Window


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONS

IBLE

1 Maghintay ng tawag mula sa Nurse on Duty ng kanilang ward na magsasabi na tapos na ang kanilang bill at maaari ng kunin sa HD Finance Section.

1.1 Kapag binaba ng nurse ang Discharge Clearance,Ipoproseso na ang bill ng pasyente.

Wala

15 minuto

HD Finance Staff on

Duty

2 Tumungo sa harap ng HD Finance Section para sa interview ng mga nakaraang dialysis. Makinig at pumirma sa mga dokumento na kailangan. Kung ang miyembro ng PHILHEALTH ay siya ring pasyente, Dadalhin ng bantay/kamag-anak ang mga dokumentosa ward ng pasyente upang mapirmahan

2.1 Tiyakin kung nakarehistro nasa Philhealth Dialysis Database ang pasyente para sa benepisyong Philhealth. 2.2 Ipaliliwanag kung sino ang pipirma at saandapatpirmahan ang dokumento

Wala

6 minuto

5 minuto

HD Finance Staff on

Duty

3 Ibalik sa HD Finance Staff Tanggapin ang tig-4 na kopya ng Discharge Clearance at Statement of Account

3.1 Tanggapin at tiyakin nakumpleto ang mga pinirmahan at mga dokumento na kailangan sa PHILHEALTH. At ipagbigay alam sa pasyente kung may dapat na bayaran.

Wala 5 minuto HD Finance Staff on

Duty


4 Para sa pinansyal na tulong Magsabi lamang sa staff on duty upang mabigyan ng referral slip bago magtungo sa opisina ng MSS.

4.1 Bigyan ng MSS Referral Slip ang pasyente at ituro ang opisina ng MSS.

Wala 2 minuto

HD Finance Staff on

Duty

5 Kung may kailangan pang bayaran ang pasyente, Ibibigay ang kaukulangbayad base sa bill ng pasyente.

5.1 Bibigyan ng resibo batay sa bill ng pasyente at ibigay ang clearance

*Base sa bill ng

pasyente

5 minuto HD Finance Staff on

Duty

TOTAL: *Base sa bill ng

pasyente

26 minuto

(kung lalapit sa MSS) Wala 28 minuto END OF TRANSACTION

*Kung mayroong benepisyong Philhealth, ang sobrang halaga pagkatapos ng

pagbawas ng Philhealth Case Rate lamang ang babayaran kung ang pasyente ay hindi

nabibilang sa “No Balance Billing Policy”.


2. Payment of Charges from Hemodialysis for Out-Patient


mga pasyente ng ospital na nangangailangan ng dialysis session. Ito ay One

Stop Shop na magbibigay ng serbisyo mula sa admission, pag-aayos ng





Operating hours: Lunes hanggang Sabado kasama ang mga Holidays - 6:00

AM to 2:00 AM. (No Noon Break)

Paalala: Para salahat ng pasyente, kinakailangan pumuntasa Hemodialysis

Finance Window upang magpalista at magpasa ng mga kinakailangang

dokumento para sa paggamit ng Philhealth Benefit.

Office or Division: Hemodialysis – Finance Division Classification: Simple Transaction


Who may avail: Lahat ng pasyenteng sumailalim ng hemodialysis procedure o mga bantay nito.


1. Charge Slip (OPD) 2. Kumpletongdokumentonakailanganpara saPhilhealthBenefit tulad ng: Claim form 1(CF1) Claim Form 2 (CF2) Claim Signature Form Philhealth Member Registration Form






1. Charge Slip (OPD)



2. Medical Social Service Classification


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Tumungo sa harap ng HD Finance Section upang magpalista, magpaverify ng Philhealth Eligibility at tanggapin ang mgaPhilhealth Form napipirmahan ng pasyente o ng miyembro ng philhealth.

1.1 Ilista at iadmit ang pasyente sa HIMS.

1.2 Iverify ang philheath eligibility

1.3 ibigay ang

mga form nakailangan pirmahan ng pasyente o miyembro.

Wala 5 minuto

HD Finance Staff on Duty

2 Makinig at pumirma sa mga dokumento na kailangan upang makagamit ng Philhealth Benefit at ibigay ang iba pang dokumento na kinakailangan base sa resulta ng Philhealth Benefits Eligibility Form.


Wala 5 minuto HD Finance Staff on Duty

3

Hintayin na tawagin ng Nurse on Duty kung kailan maaaring pumasok sa treatment room.

3.1 Tawagin ang pasyente base sa nakatakdang schedule at oras ng pagpapalista.” 3.2 Gawin ang proseso ng hemodialysis

Wala 4 oras (maaring magbago

depende sa sitwasyon

ng pasyente base sa mga

doctor at nurses)

Hemodialysis Nurse on Duty

4 Kung tapos na ang session ng pasyente, tumungo sa harap

4.1 Ipaliliwanag kung sino ang pipirma at saandapat

Wala 7 minuto



ng HD Finance Section. Makinig at pumirma sa mga dokumento.

pirmahan ang dokumento

Para sa pinansyal natulong Magsabi lamang sa staff on duty upang mabigyan ng referral slip bago magtungo sa opisina ng MSS.

4.1 Bigyan ng MSS Referral Slip ang pasyente at ituro ang opisina ng MSS.

Wala 2 minuto


5 Kung may kailangan pang bayaran ang pasyente, Ibibigay ang kaukulang bayad base sa bill ng pasyente.

5.1 Bibigyan ng resibo batay sa bill ng pasyente at ibigay ang clearance

*Base sa bill

ng pasyen

te

5 minuto


TOTAL: *Base sa bill

ng pasyen

te

22 minuto

(kung lalapit sa MSS) Wala 24 minuto

END OF TRANSACTION

*Ang pangunahing bayarin para sa Dialysis ay nagkakahalaga ng 2250.00.

Kung mayroong benepisyong Philhealth ang pasyente, ang halagang Php 2250 ay

sinasagot ng Philhealth gayundin ang Profesional Fee na Php 350.00. Sa kabuuan ito ay

ngkakahalaga ng Php 2600.00 kada session.

Ang sobrang halaga pagkatapos ng pagbawas ng Philhealth Case Rate lamang ang

babayaran kung ang pasyente ay hindi nabibilang sa “No Balance Billing Policy”.


3. Request for Costing and Certified True Copy of Medical

Abstract



Stop Shop na magbibigay ng serbisyo mulasa admission, pag-aayos ng





Operating hours: LuneshanggangSabadokasamaangmga Holidays - 6:00 AM

to 2:00 AM (no noon break)

Paalala: Pasyente ang kailangan pumirma katunayan na may pahintulot

(patient’s consent) ang paghingi ng dokumento.

Office or Division: Hemodialysis – Finance Division Classification: Simple Transaction


Who may avail: Lahatngpasyentengsumailalaimnghemodialysis procedure o mgabantaynito


Para sa mga Menor de Edad na pasyente

1. Valid I.D. o dukumento na magpapatunay sa pagkakakilanlan at relasyon sa pasyente.

Kliyente


PROCESSING TIME

PERSON RESPON

SIBLE

1 Tumungo sa harap ng HD Finance Section upang humingi ng dokumentong kailangan at ibigay ang mga impormasyon na kailangan.

1.1 Itanong ang mga impormasyon ng pasyente na kailangan at isulat sa logbook

Wala 5 minuto

HD Finance Staff on

Duty

2 Iverify kung tama ang mga impormasyon na naitala sa logsheet at pumirma o mag-thumbmark sa itaas ng pangalan .



Duty


Paalala: Pasyente ang kailanganpumirma katunayan na may pahintulot (patient’s consent) ang paghingi ng dokumento. Para sa mga menor de edad na pasyente, maaaring ang guardian ang pumirma. Maghanda lamang ng valid ID o dukumento na magpapatunay sa pagkakakilanlan at relasyon sa pasyente.

2.2 Humingi ng valid ID o dukumentonamagpapatunaysapagkakakilanlan at relasyonsapasyente.

3 A. Para sa request ng Costing Maghintay na tawagin ang pangalan ng pasyente.

3.1-A Ihanda ng dokumento na kailangan.

Wala 4 minuto

HD Finance Staff on

Duty

B. Para sa request ng Certified True Copy ng Medical Abstract Ibigay ang malinaw na photocopy ng dokumento kasama ang original nakopya na mayroong selyo at maghintay na tawagin ang pangalan ng pasyente.

3.1-B Ihanda ng dokumento na kailangan. Paalala: Para sa certified true copy ng clinical abstract siguraduhin na nakaselyo ang original na kopya bago pirmahan


Duty

4 Lumapit sa HD Finance Section

4.1 Ibigay ang dokumento at ipaverify kung tama

Wala 3 minuto HD Finance


upang tanggapin ang dokumento nanirequest. Pumirma sa logbook katunayan na natanggap na ang dokumento.

ang mga impormasyon na nakasulat. 4.2 Ipaliliwanag kung sino ang pipirma at saan dapat pirmahan ang dokumento

Staff on Duty

TOTAL: A.Parasa request ng Costing

Wala 15 minuto

B. Para sa request ng Certified True Copy ng Medical Abstract

Wala 14 minuto

END OF TRANSACTION


PhilHealth Section

External Services


1. Processing of PhilHealth Requirements for In-Patients

Service Information: Ang PhilHealth ay nagsisilbing tiga-ayos ng mga

kailangang dokumento upang makagamit ng PhilHealth ang pasyente sa ospital.

Operating hours: Monday to Sunday including Holidays, 6:00 am – 10:00 pm

without noon break.

Paalala: Kumuha ng queuing number sa Security Guard at pumila,

hintaying matawag ang number bago lumapit sa PhilHealth Admin Staff na

nakatalaga sa Window 1.

Office or Division: Philhealth Section


Who may avail: Lahat ng pasyente ng Bataan General Hospital and Medical Center

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Para sa In-Patient

1. PBEF (PhilHealth Benefit Eligibility Form) 2. CSF (Claim Signature Form) 3. CF1 (Claim Form 1) 4. PMRF (PhilHealth Member Registration Form) 5. PhilHealth Verification Form (PHI-F-23-01)

PhilHealth Section

Photocopy ng Member Data Record (MDR) (kung kinakailangan)

Original Certificate of Eligibility (CE1) (kung sponsored ng Munisipyo/Capitolyo ang Philhealth)

Kliyente

Rehistradong Marriage Certificate / Birth Certificate at Valid ID ng kamag anak na pipirma (kung wala ang miyembro at naka PBEF NO sa system ng PhilHealth)

Kliyente

Photocopy ng resibo ng ibinayad sa Philhealth (Philhealth Official Receipt/ Philhealth Agents Receipt) o Original na Certificate of Premium Payment (CPP) kung ang miyembro ay Individually Paying Member (Self-employed), at OFW (kung kinakailangan)

Kliyente

Rehistradong Birth Certificate ng kapapanganak na bata (Notaryado kung hindi kasal), kung nanganak ang pasyente (2 kopya)

Kliyente

Ang mga sumusunod ay kailangan kung kamag anak ang pipirma dahil ang miyembro ng Philhealth ay menor de edad pa lamang.

Magulang - Photocopy ng Rehistradong Birth

Certificate / Baptismal Certificate ng miyembro na menor de edad at Valid ID ng pipirma

Kliyente


Kapatid - Photocopy ng Rehistradong Birth Certificate

/ Baptismal Certificate ng magkapatid at Valid ID ng pipirma

Tiyuhin/Tiyahin - Photocopy ng Rehistradong Birth

Certificate / Baptismal Certificate ng menor de edad, Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng magulang ng menor de edad at Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng tiyahin o tiyuhin at Valid ID ng pipirma

Ang mga sumusunod ay kailangan kung kamag-anak ang pipirma dahil namatay na ang pasyente na miyembro ng PhilHealth

Kung magulang ang namatay - Photocopy ng

Rehistradong Birth Certificate / Baptismal Certificate / Marriage Certificate(kung kasal) ng anak ng namatay at Valid ID ng pipirma

Kung kapatid ang namatay - Photocopy ng

Rehistradong Birth Certificate / Baptismal Certificate/ Marriage Certificate (kung kasal) ng namatay at Photocopy ng Rehistradong Birth Certificate / Baptismal

Kung Anak ang namatay - Photocopy ng

Rehistradong Birth Certificate / Baptismal Certificate ng namatay at valid ID ng magulang na pipirma

Kung Asawa ang namatay - Photocopy ng

Rehistradong Marriage Certificate at Valid ID ng asawa na piprma

Kliyente

Ang mga sumusunod ay kailangan kung ang pangalan ng miyembro ng Philhealth o dependent na pasyente ay may mali sa Member Data Record (MDR) o System ng Philhealth (Portal).

Anak - Photocopy ng Rehistradong Birth Certificate /

Baptismal Certificate / Valid ID na may Birthday

Asawa - Photocopy ng Marriage Contract

/Rehistradong Birth Certificate/ Baptismal Certificate / Valid ID na may Birthday

PMRF (Na Fill upan at napirmahan), Authorization

Letter (Sulat Pahintulot), Valid ID ng Miyembro ng PhilHealth at Valid Id ng mag aayos sa PhilHealth kung hindi ang miyembro ang mag aayos sa PhilHealth.

Kliyente


PROCESSING TIME

PERSON

RESPONSIB

LE


1 Pumila at antaying matawag ang number.Ipasa ang dalang forms at dokumento kung mayroon man.

1.1 Tanungin ang nagaayos ng PhilHealth kung: Sino ang pasyente at kailan na-confine ang pasyente

Na Confine ba sa ibang hospital ang pasyente/ano naging sakit

ano ang sakit ng pasyente

Wala 5 minuto PHIC Admin Staff

2

Makinig sa nakatalagang Staff para sa mga kailangang sagutan o pirmahan kung mayroon man

2.1 Susuriin ng PHIC

Admin Staff ang mga dalang Forms kung may sagot/sulat na.

Mag pi-print ng PBEF at Face Sheet

(Kung wala pang kasama ang mga forms)

Susuriin kung tama ang pag sagot at pag pirma (kung mayroon na)

2.2 Kung tama, ipapasok ng PHIC Admin Staff sa Incoming Tray ang mga requirements para iproseso. Kung wala pa, tuturuan ng PHIC Admin Staff kung anu-ano ang kailangang sagutan at pirmahan pati kung sino ang kailangang pumirma tapos ay sasabihin na ibalik ang mga ito



2.3 Kukuha ng requirements ang kasamang PHIC Admin Staff at susuriin ang requirements kung ito ay kumpleto at tama ang pagsagot at ipinasang dokumento (kung mayroon man)


3

Tanggapin ang Notice of PhilHealth Requirements (1/4) at nasuring CSF (Claim Signature Form) at ibigay ito sa Nurse na nasa Nurse Station kung saan naka-admit ang pasyente.

3.1 Bibigyan ng Notice of PhilHealth Requirements (1/4) at nasuring CSF (Claim Signature Form) ang nag-aayos ng PhilHealth na magsisilbing PhilHealth Clearance ng pasyente. 3.2 Sasabihin na ibigay ito sa Nurse na nasa Nurse Station kung saan naka-admit ang pasyente




2. Processing of PhilHealth Requirements for OPD Patients




without noon break.

Paalala: Mag-aanunsyo ang PHIC Admin Staff kung mayroong Out Patient

(OPD) ay lumapit sa PhilHealth Admin Staff sa Window 1 dahil kasama sila

sa mga Priority Clients.

Office or Division: Philhealth Section



CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. PBEF (PhilHealth Benefit Eligibility Form) 2. CSF (Claim Signature Form) 3. PMRF(PhilHealth Member Registration Form) 4. CF2 (Claim Form 2) 5. SOA (Statement of Account) 6. OR TECH (Operating Technique Form) 7. PhilHealth Verification Form (PHI-F-23-01)

PhilHealth Section

Photocopy ng Member Data Record (MDR) (kung kinakailangan) /


Kliyente

Rehistradong Marriage Certificate / Birth Certificate at Valid ID ng kamag anak na pipirma

(kung wala ang miyembro at naka PBEF NO sa system ng PhilHealth)

Kliyente


Kliyente


Kliyente



Certificate / Baptismal Certificate ng miyembro na

Kliyente


menor de edad at Valid ID ng pipirma

Kapatid - Photocopy ng Rehistradong Birth Certificate

/ Baptismal Certificate ng magkapatid at Valid ID ng pipirma

Tiyuhin/Tiyahin - Photocopy ng Rehistradong Birth

Certificate / Baptismal Certificate ng menor de edad, Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng magulang ng menor de edad at Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng tiyahin o tiyuhin at Valid ID ng pipirma


Kung magulang ang namatay - Photocopy ng

Rehistradong Birth Certificate / Baptismal Certificate / Marriage Certificate(kung kasal) ng anak ng namatay at Valid ID ng pipirma

Kung kapatid ang namatay - Photocopy ng

Rehistradong Birth Certificate / Baptismal Certificate/ Marriage Certificate (kung kasal) ng namatay at Photocopy ng Rehistradong Birth Certificate / Baptismal

Kung Anak ang namatay - Photocopy ng

Rehistradong Birth Certificate / Baptismal Certificate ng namatay at valid ID ng magulang na pipirma

Kung Asawa ang namatay - Photocopy ng

Rehistradong Marriage Certificate at Valid ID ng asawa na piprma

Kliyente


Anak - Photocopy ng Rehistradong Birth Certificate /

Baptismal Certificate / Valid ID na may Birthday

Asawa - Photocopy ng Marriage Contract

/Rehistradong Birth Certificate/ Baptismal Certificate / Valid ID na may Birthday

PMRF (Na Fill upan at napirmahan), Authorization

Letter (Sulat Pahintulot), Valid ID ng Miyembro ng PhilHealth at Valid Id ng mag aayos sa PhilHealth kung hindi ang miyembro ang mag aayos sa PhilHealth.

Kliyente


PROCESSING TIME

PERSON

RESPONSIB

LE


1 Lumapit sa Window 1 at magsagot ng PhilHealth Verification Form

1.1 Bibigyan ng PhilHealth Verification Form ang nag-aayos ng PhilHealth at tuturuan paano ito sagutan


2

Ipapasa ang sinagutan na PhilHealth Verification Form

2.1 Tatanungin ng PHIC

Clerk ang nag aayos ng PhilHealth kung:

kailan naka-schedule ang pasyente

sino ang pasyente

ano ang sakit ng pasyente o operasyon na gagawin (operasyon o animal bite)


2.2 Ilalagay ng PHIC Admin Staff ang PhilHealth Verification Form sa Priority Tray para suriin ng kasamang PHIC Admin Staff sa PhilHealth PORTAL kung may magagamit ba na PhilHealth o wala.

Kung Mayroon:

Bibigyan ng printed PBEF at Forms na kailangang sagutan at pirmahan (CSF, CF1, PMRF, CF2, SOA, OR Tech), at tuturuan kung paano ito sagutan. Ipahahanda na rin ang mga supporting documents/requirements kung kinakailangan Kung Wala:

I-re-refer sa Medical Social Service (MSS) para masuri kung maaaring ma-i-enroll as Hospital Sponsored ang miyembro/pasyente.

Kung na-i-enroll ng MSS, Bibigyan ng printed PBEF at Forms na kailangang sagutan at pirmahan (CSF, CF1,



PMRF, CF2, SOA, OR Tech), at tuturuan kung paano ito sagutan. Ipahahanda na rin ang mga supporting documents/requirements kung kinakailangan.

3

Lalapit ang nag-aayos ng PhilHealth kung tapos nang magsagot at ipapasa ang mga dalang Forms at dokumento kung mayroon man

3.1 Kukuha ng ipinasok na requirements sa Priority Tray at susuriin ang requirements kung ito ay kumpleto at tama ang pag sagot at ipinasang dokumento (kung mayroon man)


4

Tanggapin ang Notice of PhilHealth Requirements (1/4) at ipasa ito sa OPD Nurse.

4.1 Bibigyan ng Notice of PhilHealth Requirements (1/4) ang nag-aayos ng PhilHealth kasama ang mga requirements na na-check at magsisilbi itong PhilHealth Clearance ng pasyente. 4.2 Sasabihin na ibigay ito sa Nurse sa OPD.



END OF TRANSACTION


Human Resource Management Office

External Services


1. Application for Medical Positions

Service Information: The Human Resource Management Office processes

applications of Medical positions.


break.

Office or Division: Human Resource Management Office

Classification: Highly Technical


Who may avail: Internal and External Physician Applicants


a) Application letter indicating the position applied for

Address to: Dr. Glory V. Baltazar Medical Center Chief II Bataan General Hospital and Medical Center

Thru: Ms. Cecilia S. Cruz Administrative Officer IV Human Resource Management Office

b) Personal Data Sheet (PDS) (Fully accomplished

and under oath PDS with recent passport-sized

picture (CS Form No. 212, Revised 2017)

c) Resume

d) Certified True copy of Transcript of Records and

Diploma (Highest Educational Attainment)

e) Photocopy of Certificate of Eligibility/Rating

f) Authenticated PRC License

g) Photocopy of Specialty Diplomate, Fellow, AO

No. 1 s. 1999 (if applicable)

h) Photocopy of Residency Training Certificate

i) Photocopy of Philhealth Accreditation

(if applicable)

j) NBI Clearance

k) Updated IPCR with a Rating of VERY

(b) Civil Service Website (CSC) and Human Resource Management Office (HRMO) (d) School where the applicant

graduated.

(e) Professional Regulation Commission (f) Professional Regulation Commission

(g) Medical Society (h) Hospital where the applicant undergone training. (i) PhilHealth (j) National Bureau of Investigation (k) Previous government employment


SATISFACTORY (for TRANSFER applicant)

l) Neuro Psychological/Psychiatric Evaluation

m) Service Record and Clearance (if applicable)

(l) Accredited Psychiatric Center or as

advised by the HRMO Staff m) Previous Government Agency

CLIENT STEPS

AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit complete requirements to HRMO

1.1 Accept and review application requirements if: Complete-call the clinical department and schedule for technical evaluation. Incomplete-informed the applicant of the lacking requirements and advised to return upon completion.

None

30 minutes

Staff In-Charge

1.2 Set schedule in coordination with HRMPSB members’ availability and approval of Hospital Order/Notice of Meeting by the MCC.

None 1 day Secretariat/ Staff In-Charge

1.3 Inform Medical applicant/s for HRMPSB interview

None 30 minutes Staff In-Charge

1.4 Conduct Character Investigation

None 1 day Staff In-Charge

2. Attend the HRMPSB /Target Selection Interview (TS) based on the set schedule

2.1 Conduct HRMPSB/Target Selection Interview (TS)

None 2 hours HRMPSB Committee Members

2.2 Advise applicant to secure Neuro Psychological/Psychiatric Evaluation

None 5 minutes Psychologist II/ Staff In-Charge

2.3 Conduct Integration and Evaluation

None 5 days Secretariat/ Staff In-Charge


2.3.1 Consolidate result of document review examination, TS and Character Investigation using Comparative Assessment Form.

2.3.2 Prepare Summary of Comparative Assessment

2.3.3 Prepare Board Resolution and submit to the Appointing Authority

2.4 Notify the applicant for the schedule of final interview with the MCC

None 10 minutes Secretariat/ Administrative

Officer In-charge

3. Attend the Final Interview

3.1 Choose from among the assessed applicants

None 2 hours Medical Center Chief II

3.2 Advise HRMO for processing of appointment /regret of applicants

None 3 minutes Medical Center Chief II

4. Process appointment at HRMO (if hired) (If Regret) Receive letter for the denied/regret application

4.1 (If Hired) Orients the newly hired employee to submit/receive necessary documents

None 15 minutes Secretariat/ Staff In-Charge

4.1 (For regret applications) Notify applicant/s thru mail delivery service


TOTAL: None 7 days, 5 hours and 33

minutes (if hired)

12 days, 5

hours and 18 minutes (for

regret applications)

END OF TRANSACTION


2. Application for Non-Medical Positions

Service Information: The Human Resource Management Office processes

applications of Non-Medical positions.


break.


Classification: Highly Technical

Type of Transaction: G2C - Government to Citizen

G2G – Government to Government

Who may avail: Internal and External Applicants


a) Application letter indicating the position applied for

Address to: Dr. Glory V. Baltazar Medical Center Chief II Bataan General Hospital and

Medical Center

Thru: Mrs. Cecilia S. Cruz Head, Human Resource Management Office

b) Personal Data Sheet (PDS) with work

experience sheet (Fully accomplished and under

oath PDS with recent passport-sized picture (CS

Form No. 212, Revised 2017) (2 copies)

c) Resume

d) Original and Photocopy of Certified True copy

of Transcript of Records and Diploma

(Highest Educational Attainment)

e) Original and Photocopy of Authenticated

Eligibility (PRC License or Civil Service

Eligibility) (2 copies)

f) Original and Photocopy of NBI Clearance

g) Photocopy of Trainings/Seminars Attended

(if applicable) h) Photocopy of Certificate of Employment (if applicable)

(b) Civil Service Website (CSC) and Human Resource Management Office (HRMO) (d) from the school where the applicant graduated

(e) Philippine Regulation Commission (PRC) and Civil Service Commission (CSC) (f) National Bureau of Investigation (g) Training/Seminar Conducted or Sponsored by

(h) Previous Employment


i) Photocopy of Updated Performance Evaluation with a Rating of Very Satisfactory for the last rating period for promotion and transfer. j) Service Record and Clearance (if applicable)

(i) Previous Government Employment (j) Previous Government Agency

CLIENT STEPS AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit complete requirements to HRMO

1.1 Accept and review application requirements if complete; return if incomplete

None

30 minutes

Administrative Assistant III

2. Ask the status of application and wait for the schedule of examination

2.1 Explain status of application

None

1 hour Administrative Assistant III

2.2 Inform applicant in the schedule of examination

None 1 hour Administrative Assistant III

3. Attend the Qualifying/General Examination

3.1 Administer Qualifying/General Examination

None 2 hours Administrative Assistant III

3.2 Check and evaluate Examination

None 3 days Administrative Assistant III

3.3 Inform qualified examinees for Technical Examination


4. Attend the Technical Evaluation

4.1 Conduct Technical Evaluation

None For Nursing Applicants:

2 days

For Other Positions: 1 day only

Section Heads/Division

Heads

4.2 Inform applicant for HRMPSB interview


4.3 Conduct Character Investigation (all applicants)

None 3 days Administrative Assistant II


5.1 Conduct HRMPSB/Target Selection Interview (TS)

None 2 days HRMPSB Committee Members

5.2 Advise applicant to secure Neuro Psychological/Psychiatric Evaluation

None 3 hours Psychologist II/ Administrative Assistant III

5.3 Conduct Integration and Evaluation

None 5 days Secretariat/Staff In-Charge


5.3.1 Consolidate result of document review examination, TS and Character Investigation using Comparative Assessment Form.

5.3.2 Prepare Summary of Comparative Assessment

5.3.3 Prepare Board Resolution and submit to the Appointing Authority

5.3.4 Notify the applicant for the schedule of final interview with the MCC

None 3 hours Secretariat/ Staff In-Charge


6.1 Choose from among the assessed applicants

None 2 days Medical Center Chief II

6.2 Advise HRMO for processing of appointment /regret of applicants

None 10 minutes Medical Center Chief II

7. Process appointment at HRMO (if hired) (If Regret) Receive letter for the denied/regret application

7.1 (If Hired) Orients the newly hired employee to submit/receive necessary documents

None 3 hours Secretariat/ Staff In-Charge

7.2 (For regret applications) Notify applicant/s thru mail delivery service


TOTAL: For Nursing Applicants

None

If Hired: 19 days, 3 hours and 40 minutes If Regret: 24 days and 40 minutes

For Other Positions None

If Hired: 18 days, 3 hours and 40 minutes If Regret: 23 days and 40 minutes

END OF TRANSACTION


Linen and Laundry Section

External Services


1. Pagbibigay ng Order of Payment

Service Information: The Linen and Laundry Section issues Order of Payment

whenever a patient loses the issued linen to them and they are already

scheduled for discharge.

Operating hours: Lunes hanggang Linggo at holiday; 8 hours (8:00 am to 5:00


Office or Division: Linen and Laundry Section


Who may avail: Lahat ng pasyenteng ginagamot sa Bataan General Hospital and Medical Center


1. Order of Payment (2 kopya) Linen Section Office

2. Official Receipt Cashier (Window 3)


PROCESSING TIME

PERSON

RESPONSIBLE

1 1. Pakinggan ang sasabihin nang Linen staff on duty.

1.1 Kung ang pasyente ay for Discharge at na-check sa Monitoring Form of Returned and Issued Linen na may kulang sa mga binalik na linen at/o damit o di kaya’y tumawag ang Nurse Station kung saan sila naka-admit na may nawawalang linen na naka-issue sa pasyente, sasabihan agad ang kamag-anak nito.

1.2 Gawin ang lahat nang makakaya para mahanap ang nawawalang linen na naka-issue sa pasyente.

1.3 Kapag hindi ito

Wala 15 minuto Linen staff on

duty


nahanap sasabihan ang kamag-anak ng pasyente na kelangan itong bayaran

2 Maghintay lamang sa pag-accomplished ng Linen Staff sa Order of Payment.

2.1 Kumpletuhin ang detalye sa Order of Payment (2 kopya).

Mag-refer sa Table of Linen

Cost

2 minuto Linen staff on

duty

3 Kuhanin ang isang kopya ng Order of Payment.

3.1 Ibigay ang isang kopya ng Order of Payment at sabihing pumunta sa Cashier (Window 3) sa labas para bayaran ito.

3.2 Sabihang huwag

kalimutang mag-secure ng official receipt at saka bumalik sa Linen Section para ipakita ito.

Wala

1 minuto

Linen staff on

duty

4 Pumunta sa Cashier (Window 3) at ibigay ang Order of Payment saka bayaran ito.

4.1 Kuhanin ang Order of Payment at i-check kung ano ang nakasulat dito at saka niya sabihin kung magkano ang babayaran. (Cashier)

Base sa nakasulat sa Order

of Payment

20 minuto Cashier

5 Ibigay ang Official Receipt.

5.1 Kuhanin ang Official Receipt ng binayaran na linen at/o damit at isulat ang OR number sa pangalawang kopya ng Order of Payment. 5.2 I-photocopy ang Official Receipt.


duty

6 Kuhanin ang Official Receipt.

6.1 Ibalik ang original na Official Receipt sa kamag-anak ng pasyente at sabihang


duty


mapipirmahan na ang Discharge Clearance nila.

TOTAL: Base sa nakalagay sa Order

of Payment

49 minuto

END OF TRANSACTION


NO ITEMDATE

DELIVEREDUNIT QUANTITY

UNIT

COSTTOTAL COST

Fitted Sheet White with Print of BGHMC Property L=75",

W=35, D=5", A=5" May 2019 pc 560 320.00 179,200.00 Fitted Sheet White with Print of BGHMC Property L=75",

W=35, D=5", A=5" December 2018 pc 300 325.00 97,500.00 Fitted Sheet White with Print of BGHMC Property L=75",

W=35, D=5", A=5" March 2018 pc 612 295.00 180,540.00 Fitted Sheet White with Print of BGHMC Property L=75",

W=35, D=5", A=5" 2017 and earlier pc 1308 275.00 359,700.00

TOTAL LINEN 2780 816,940.00

AVERAGE UNIT COST 293.86

Flat Sheet White with Print of Bataan GHMC Property

75x62 October 2019 pc 355 320.00 113,600.00

Flat Sheet White with Print of BGHMC Property 75x62 May 2019 pc 710 320.00 227,200.00

Flat Sheet White with Print of BGH Property 106x75 December 2018 pc 300 343.00 102,900.00

Flat Sheet White with Print of BGH Property 106x75 2017 and earlier pc 1453 290.00 421,370.00

TOTAL LINEN 2818 865,070.00

AVERAGE UNIT COST 306.98 Patient Gown White with Print of BGHMC Property

Thick Polyester 100 % Cotton Large May 2019 pc 640 326.00 208,640.00 Patient Gown White with Print of BGH Property Thick

Polyester 100 % Cotton Large December 2018 pc 300 331.00 99,300.00 Patient Gown White with Print of BGH Property Thick

Polyester 100 % Cotton Large March 2018 pc 620 280.00 173,600.00 Patient Gown White with Print of BGH Property Thick

Polyester 100 % Cotton Large 2017 and earlier pc 964 280.00 269,920.00

TOTAL LINEN 2524 751,460.00

AVERAGE UNIT COST 297.73

4 Man Camesa White (WG) 2017 220.00

5 Man Pajama White (P) 2016 180.00

6 Child Camesa White (CCP) 2016 180.00

7 Neo Child Camesa White (NCC) 2016 155.00

8 Man Camesa Cacha (CCS) 2016 215.00

3

2

1

BATAAN GENERAL HOSPITAL AND MEDICAL CENTER

Balanga City, Bataan

QMS-ISO 9001 Certified

LINEN COST AS OF OCTOBER 2019


2. Pagpapalit / Pagsasauli ng Linen.

Service Information: The Linen and Laundry Section processes change of

linen and hospital gown and receives used linen from patients either for change

or return only.







1. Duly accomplished Request form for Return and / or Issuance of Linen (2 kopya)

2. Maruming sapin at/o damit na papalitan o isasauli.

Nurse Station kung saan naka-admit ang pasyente.

Sa Pasyente


PROCESSING TIME

PERSON RESPON

SIBLE

1 Ibibigay ng kamag-anak ng pasyente ang dalawang kopya ng Request Form for Return and/or Issuance of Linen at ipakita ang serial number ng sapin at/o damit na papalitan o isasauli.

1.1 Kuhanin ang dalawang kopya ng Request Form for Return and/or Issuance of Linen at i-check ang serial number ng sapin at/o damit kung tugma sa nakasulat.

Wala


duty

2 Ilagay ang sapin at/o damit sa lalagyang itinuro.

2.1 Sabihin at ituturo kung saan dapat ilagay ang sapin at/o damit.


duty

3 Maghintay lamang sa pag update sa record.

3.1 Para sa unang transaksyon ng pagpapalit o pagsasauli sa Linen Section Isulat ang petsa, oras, pangalan ng pasyente, pangalan ng linen staff, serial number ng sapin at/o damit na papalitan o


duty


isasauli, status, pangalan ng linen staff at petsa. 3.2 Sa may nauna nang transaksyon sa Linen Section Hanapin ang record at isulat ang serial number ng sapin at/o damit na isinauli, status, pangalan ng linen staff at petsa. 3.3 Para sa panibagong record Isulat ang petsa, oras, pangalan ng pasyente, serial number ng bagong sapin at/o damit at linen staff. Isulat ang serial number ng bagong sapin at/o damit sa Request Form.

4 Kuhanin ang bagong sapin at isang kopya ng Request Form for Return and/or Issuance of Linen at bumalik sa ward kung saan naka-admit ang pasyente. Note: Sa mga “return only” lamang ang transaksyon, hintayin lang ang isang (1) kopya ng Request Form for Return and/or Issuance of Linen.

4.1 Ibigay ang bagong sapin at/o damit at isang kopya ng Request Form for Return and/or Issuance of Linen at ibilin na ibigay ito sa Nursing Attendant o Nurse ng ward kung saan naka admit ang pasyente.


duty



3. Pagpapalit ng Linen sa Ward

Service Information: The Linen and Laundry Section delivers clean linen to all

patients at different wards and collect their used linen in exchange for the clean

linen delivered to them.








2. Maruming sapin at/o damit na papalitan o

issasauli.


Sa Pasyente


PROCESSING TIME

PERSON RESPON

SIBLE

1 Ibibigay ng kamag-anak ng pasyente ang dalawang kopya ng Request Form for Return and/or Issuance of Linen at ipakita ang serial number ng sapin at/o damit na papalitan o isasauli.

1.1 Kuhanin ang mga forms at i-check ang serial number ng sapin at/o damit kung tugma sa nakasulat.

Wala

5 minuto Linen staff on duty



Wala 1 minuto Linen staff on duty

3 Maghintay lamang ng isang (1) minuto para sa pag-accomplish ng Linen Staff sa Request Form for Return and/or Issuance of Linen.

3.1 Isulat ang serial number ng bagong linen at/o damit sa dalawang kopya ng Request Form for Return and/or Issuance of Linen.



4 Kuhanin ang bagong sapin at/o damit.

4.1 Ibigay ang bagong sapin at/o damit at paghiwalayin ang dalawang kopya ng Request Form for Return and/or Issuance of Linen. 4.2 Ibigay ang pangalawang kopya sa Nurse Station ng Ward pagkatapos na mapalitan lahat ang pasyente.




4. Pagpapapirma ng Discharge Clearance

Service Information: The Linen and Laundry Section secures all used linen

issued from patient whenever they are scheduled for discharge and signs

clearance.





Who may avail: Lahat ng pasyenteng ginamot sa Bataan General Hospital and Medical Center (Bantay pasyente)


1. Discharge Clearance (2 kopya)


3. Maruming sapin at/o damit na papalitan o

issasauli.


Nurse Station kung saan naka-admit

ang pasyente

Sa Pasyente


PROCESSING TIME

PERSON

RESPONSIBLE

1 Ibibigay ng kamag-anak ng pasyente ang dalawang kopya ng Discharge Clearance at dalawang kopya ng Request Form for Return and/or Issuance of Linen at ipakita ang serial number ng sapin at/o damit na isasauli.

1.1 Kuhanin ang dalawang kopya ng Discharge Clearance at ng Request Form for Return and/or Issuance of Linen at i-check ang serial number ng sapin at/o damit kung tugma sa nakasulat.

Wala


duty




duty


3 Hintayin ang dalawang kopya ng pirmadong Discharge Clearance at isang kopya ng Request Form for Return and/or Issuance of Linen.

3.1 Para sa unang transaksyon sa Linen Section

Isulat ang petsa, oras, pangalan ng pasyente, pangalan ng linen staff, serial number ng sapin at/o damit na isasauli, status, pangalan ng linen staff at petsa. 3.2 Para sa may

nauna nang transaksyon,

Hanapin ang record at isulat ang serial number ng sapin at/o damit na isinauli, status, pangalan ng linen staff at petsa. 3.3 Pirmahan ang dalawang kopya ng Discharge Clearance at ng Request Form for Return and/or Issuance of Linen.


duty

4 Kuhanin ang dalawang kopya ng Discharge Clearance at isang kopya ng Request Form for Return and/or Issuance of Linen.

4.1 Ibigay ang dalawang kopya ng pirmadong Discharge Clearance at isang kopya ng Request Form for Return and/or Issuance of Linen sa kamag-anak ng pasyente


duty

5 Dalhin ang Discharge Clearance sa Clearance Officer na matatagpuan sa Information Desk sa lobby.

5.1 Sabihing dalhin ang Discharge Clearance sa Clearance Officer na matatagpuan sa Information Desk sa lobby na pipirma at magtatatak ng “Ok


duty


for discharge”

6 Ibalik ang Request Form for Return and/or Issuance of Linen sa Nurse Station kung saan nakaadmit ang pasyente.

6.1 Ibigay ang Request Form for Return and/or Issuance of Linen sa Nurse Station ng Ward kung saan nakaadmit ang pasyente.


duty


END OF TRANSACTION


5. Pag-request ng Linen para sa Admission.

Service Information: The Linen and Laundry Section provides sanitized linen

and hospital gown to all admitted patients.



Office or Division: Linen and Laundry Section Classification: Simple Transaction





Emergency Room


PROCESSING TIME

PERSON RESPON

SIBLE

1 Ibibigay ng kamag-anak ng pasyente ang dalawang kopya ng Request Form for Return and/or Issuance of Linen

1.1 Kuhanin ang dalawang kopya ng Request Form for Return and/or Issuance of Linen.

Wala

1 minuto Linen Staff on

duty

2 Maghintay lamang ng limang (5) minuto para sa pag update sa record.

2.1 Isulat ang serial number ng sapin at/o damit na ibibigay sa dalawang kopya ng Request Form for Return and/or Issuance of Linen. 2.2 I-update ang Monitoring of Returned and Issued Linen Form. Isulat ang petsa, oras, pangalan ng pasyente, serial number ng sapin at/o damit at pangalan ng linen staff na nag- process.

Wala 5 minuto Linen Staff on

duty

3

Kuhanin ang sapin at/o damit at isang kopya ng Request

3.1 Ibigay ang sapin at/o damit at isang kopya ng Request Form

Wala

1 minuto

Linen Staff on

duty


4

Form for Return and/or Issuance of Linen. Bumalik sa Emergency Room. Kapag nakaadmit na ito sa ward, ibigay ang 1 kopya ng Request Form for Return and/or Issuance of Linen sa Nursing Attendant o Nurse on Duty.

for Return and/or Issuance of Linen. 4.1 Ibilin na ibigay ito sa Nursing Attendant o Nurse ng ward kung saan maa-admit ang pasyente.

Wala

1 minuto

Linen Staff on

duty


END OF TRANSACTION


Out-Patient Department (New Normal)

External Services


1. OPD ENT (New Normal) – TELEMEDICINE CONSULTATION

Service Information: Itinalagang klinika para sa konsultasyon sa mga

pasyenteng may karamdaman sa tenga, ilong, lalamunan, mukha at leeg

Schedule ng Telemedicine: Lunes hanggang Biyernes, mula alas 8:00 ng

umaga hanggang alas 4:00 ng hapon (Cut off 15-20 kada araw)

Schedule ng face to face consultation: Lunes hanggang Biyernes, mula 1:00

ng hapon hanggang 5:00 ng hapon (Cut off 5-10 kada araw)





Valid I.D. Para sa mga pasyenteng 18 taon pababa, valid ID ng magulang o kamag-anak.

Kliyente

Larawan ng laboratory results, plaka at resulta ng Xray

Kliyente

NO.


PROCESSING TIME

PERSON RESPON

SIBLE

1 Pumunta sa https://www.bghmc-sdn.net/telemedicine at mag-rehistro.

1.1 Ipipila at itatala ang pasyente ayon sa petsa at oras ng pagrehistro.

Wala 5 minuto IHOMP staff on

duty

2

Mag-sumite ng valid ID at antayin ang numero at nakatalagang doctor sa Telemedicine *Para sa mga pasyenteng 18 taon pababa, valid ID ng magulang o kamag-anak

2.1 Bigyan ng kumpirmasyon ang kliyente


duty

2.2 Magbigay ng numero para sa pila


duty

3 Pagsabi ng problemang pangkalusugan at making sa instruksyon at paliwanag

3.1 Pagkuha ng mahalagang impormasyon tungkol sa insidente o sakit

Wala 10 minuto ENT DOKTOR (SIROHA

NO)

3.2 Ipapaliwanag ang sakit kung ano ang karampatang lunas dito

Wala ENT DOKTOR (SIROHA

https://www.bghmc-sdn.net/telemedicine



at kung ito ay kailangan ng operasyon.

NO)

4 Tanggapin ang electronic o e-reseta, e-Laboratory, e-Xray request

3.3 Sasabihin din kung kailan ang face to face consultation bago ang takdang operasyon

Wala 10 minuto ENT DOKTOR (SIROHA

NO) TOTAL: Wala 35 minuto

END OF TRANSACTION


2. OPD ENT (New Normal) – FACE TO FACE CONSULTATION Service Information: Itinalagang klinika para sa konsultasyon sa mga pasyenteng

may karamdaman sa tenga, ilong, lalamunan, mukha at leeg

Schedule ng Telemedicine: Lunes hanggang Biyernes, mula alas 8:00 ng umaga

hanggang alas 4:00 ng hapon (Cut off 15-20 kada araw)

Schedule ng face to face consultation: Lunes hanggang Biyernes, mula 1:00 ng

hapon hanggang 5:00 ng hapon (Cut off 5-10 kada araw)

Paalala: Sa pagpunta sa Hospital, tiyakin na nakasuot ang Face mask ng maayos

at dumating labinlimang (15) minute bago ang schedule




e-Laboratory, e-Xray request, e-Reseta o iskedyul

Doktor sa Telemedicine Consultation

queuing number galing sa naganap na Teleconsultation


lahat ng laboratoryo at x-ray (plaka) na ipinadala ng doktor.

Kliyente


PROCESSING TIME

PERSON

RESPONSIBL

E

1 Pumunta sa triage at tingnan ang pangalan sa listahan. Hintayin ang hudyat para pumunta sa Examination Room batay sa ibibigay na queing number

1.1 Itala sa BGHMC-EMR

Wala 5 minuto

OPD Nurse

2 Sabihin sa doctor kung ano ang nais ipakonsulta at making sa ipapayo

2.1 Susuriin ng mabuti ang nais ipakonsulta.

Wala 30 minuto ENT DOKTO

R (SIROHANO)

2.2 Ipapaliwanag kung ano ang sakit at kung kailangan

Wala ENT DOKTO


ang operasyon na kailangan na I admit o bilang out-patient lamang

R (SIROHANO)

2.3 Sasabihin din kung kailan babalik para sa takdang operasyon

Wala ENT DOKTO

R (SIROHANO)

3 Kung kailangang ma-operahan at pumayag magpa-opera: 1. Emergency-

papapuntahin sa Emergency room para ma- admit

2. Elective- Magquarantine ng dalawang lingo sa bahay bago ang schedule ng operasyon

Para sa Emergency Cases 3.1 Gagawa ng Admitting Orders sa pamamagitan ng Electronic Medical Record o EMR sa pasyente at ipapadala sa Isolation room kung emergency Para sa Elective Cases 3.2 Gagawa ng Admitting Orders sa pamamagitan ng Electronic Medical Record o EMR at ilista sa on line Elective Logbook na nasa Google Drive.

Wala

10 minuto

ENT DOKTO

R (SIROHANO)

4 Pagbabayad ng mga gamit sa cashier ng mga nagamit ng pasyente Ipakita ang resibong binayaran sa Nurse or Nursing attendant na nakaduty sa OPD Surgery

Pagbigay ng charge slip at pagpapaliwanag kung bakit kinakailangan magbayd ng magagamit sa operasyon o paglinis ng sugat (Gloves, betadine, hydrogen peroxide at gasa, syringe)

Pagtanggal ng Foreign Body sa Tenga, Ilong, Lalamunan

Pagtanggal ng bukol

Php 250.00

Php 250.00-500.00

depende sa bukol

10 minuto

5 minuto pataas depende sa kalagayan 10 minuto pataas depende sa kalagayan

DOKTOR /

Nursing Attenda

nt


Pagtanggal ng tahi

Paglilinis ng sugat

Pagbubusbos

Php 40.00

Php 150.00-250.00 depende sa sugat Php 150.00-250.00 depende sa sugat

2minuto

5 minuto pataas depende sa kalagayan

10 minuto

5 Unawaing Mabuti at intindihin ang instruksyon ng Nursing Attendant o Nurse bago umuwi. Magtanong kung mayroong hindi nauunawaan

5.1 Pagbibigay ng instruksyon sa pasyente bago umuwi ayon sa isinulat ng Doktor sa BGHMC EMR OPD. 5.2 Pagpapaliwanag kung kailan ang araw ng pagbalik sa muling pagpapakonsulta. Kung walang itinakda ng schedule ay ulitin ang unang Hakbnag

Wala 3 minuto Nursing Attenda

nt

TOTAL:

Pagtanggal ng Foreign Body sa Tenga, Ilong, Lalamunan

PHP 250.00

1 oras at 3 minuto

Pagtanggal ng bukol Php 250.00-500.00

depende sa bukol

1 oras at 8 minuto

Pagtanggal ng tahi Php 40.00

1 oras

Paglilinis ng sugat Php 150.00-250.00

depende sa sugat

1 oras at 3 minuto

Pagbubusbos Php 150.00-250.00

depende

1 oras at 8 minuto


sa sugat

END OF TRANSACTION


3. OPD General Surgery (New Normal)

Service Information: Itinalagang klinika para sa konsultasyon ng mga

pasyenteng naoperahan o post – operative at mga pasyenteng kinakailangan

operahan.

Schedule ng Telemedicine: Lunes hanggang Biyernes, mula alas 8:00 ng

umaga hanggang alas 5:00 ng hapon (Cut off 20-25 kada araw)

Schedule ng face to face consultation: Lunes hanggang Biyernes, mula 8:00

ng umaga hanggang 5:00 ng hapon (Cut off 15-20 kada araw)





Kliyente


Kliyente


PROCESSING TIME

PERSON

RESPONSIBLE

1 Pumunta sa https://www.bghmc-sdn.net/telemedicine at mag-rehistro.



duty

2

Mag-sumite ng valid ID at antayin ang numero at nakatalagang doctor sa Telemedicine *Para sa mga pasyenteng 18 taon pababa, valid ID ng magulang o kamag-anak


Wala 5 minuto IHOMP staff on duty



duty

3 Pagsabi ng problemang pangkalusugan at making sa instruksyon at paliwanag

3.1 Pagkuha ng mahalagang impormasyon tungkol sa insidente o sakit


3.2 Ipapaliwanag ang Wala DOKTO




sakit kung ano ang karampatang lunas dito at kung ito ay kailangan ng operasyon.

R (SIROHANO)

4 Tanggapin and e-Laboratory, e-Xray request o e-Reseta

3.3 Sasabihin din kung kailan ang face to face consultation bago ang takdang operasyon




4. OPD General Surgery (New Normal) – FACE TO FACE

CONSULTATION

Service Information: Itinalagang klinika para sa konsultasyon ng mga pasyenteng

naoperahan o post – operative at mga pasyenteng kinakailangan operahan.

Schedule ng Telemedicine: Lunes hanggang Biyernes, mula alas 8:00 ng umaga

hanggang alas 5:00 ng hapon (Cut off 20-25 kada araw)

Schedule ng face to face consultation: Lunes hanggang Biyernes, mula 8:00 ng

umaga hanggang 5:00 ng hapon (Cut off 15-20 kada araw)










Kliyente


PROCESSING TIME

PERSON RESPON

SIBLE

1 Pumunta sa triage at tingnan ang pangalan sa listahan. Hintayin ang hudyat para pumunta sa Examination Tent / Room sa ibibigay na queing number

1.1 Itala sa BGHMC-EMR

Wala 5 minuto

OPD Record

Staff

2 Sabihin sa doctor kung ano ang nais ipakonsulta at making ipapayo

2.1 Susuriin ng mabuti ang nais ipakonsulta.

Wala 30 minuto DOKTOR (SIROHA

NO)

2.2 Ipapaliwanag kung ano ang sakit at kung kailangan ang operasyon na kailangan na I admit o bilang out-patient lamang

Wala DOKTOR (SIROHA

NO)

2.3 Sasabihin din kung kailan babalik para sa takdang operasyon

Wala DOKTOR (SIROHA

NO)


3 Kung kailangang ma-operahan at pumayag magpa-opera: 3. Emergency-

papapuntahin sa Emergency room para ma- admit

4. Elective- Magquarantine ng dalawang lingo sa bahay bago ang schedule ng operasyon

Para sa Emergency Cases 3.1 Gagawa ng Admitting Orders sa pamamagitan ng Electronic Medical Record o EMR sa pasyente at ipapadala sa Isolation room kung emergency Para sa Elective Cases 3.2 Gagawa ng Admitting Orders sa pamamagitan ng Electronic Medical Record o EMR at ilista sa on line Elective Logbook na nasa Google Drive.

Wala 10 minuto DOKTOR (SIROHA

NO)

4 Pagbabayad ng mga gamit sa cashier ng mga nagamit ng pasyente Ipakita ang resibong binayaran sa Nurse or Nursing attendant na nakaduty sa OPD Surgery

Pagbigay ng charge slip at pagpapaliwanag kung bakit kinakailangan magbayd ng magagamit sa operasyon o paglinis ng sugat (Gloves, betadine, hydrogen peroxide at gasa, syringe)

Pagtanggal ng bukol

Pagtanggal ng tahi

Paglilinis ng sugat

Pagbubusbos

Php 250.00-500.00

depende sa bukol

Php 40.00

Php 150.00-250.00

depende sa sugat

Php

150.00-

10 minuto

10 minuto pataas

depende sa kalagayan

2 minuto

5 minuto pataas

depende sa kalagayan

10 minuto

DOKTOR / Nursing Attendant


250.00 depende sa sugat

5 Unawaing Mabuti at intindihin ang instruksyon ng Nursing Attendant o Nurse bago umuwi. Magtanong kung mayroong hindi nauunawaan

5.1 Pagbibigay ng instruksyon sa pasyente bago umuwi ayon sa isinulat ng Doktor sa BGHMC EMR OPD. 5.2 Pagpapaliwanag kung kailan ang araw ng pagbalik sa muling pagpapakonsulta. Kung walang itinakda ng schedule ay ulitin ang unang hakbang

Wala 3 minuto Nurse

TOTAL:

Pagtanggal ng bukol

Php 250.00-500.00

depende sa bukol

1 oras at 8 minuto

Pagtanggal ng tahi

Php 40.00

1 oras

Paglilinis ng sugat

Php 150.00-250.00

depende sa sugat

1 oras at 3 minuto

Pagbubusbos Php 150.00-250.00

depende sa sugat

1 oras at 8 minuto

END OF TRANSACTION


5. OPD MEDICAL / FAMILY MEDICINE (New Normal) Service Information: Itinalagang klinika para sa mga pasyenteng nangangailangan

ng pangangalagang sekondarya at pangangalagang tersyaryo.

Operating hours:Lunes hanggang Sabado at holiday; 9 hours (8:00 am to 5:00 pm)

without noon break.

Paalala: Cut-off: 10-15 pasyente kada araw






Kliyente

Larawanng laboratory results, plaka at resultang Xray

Kliyente

NO.


PROCESSING TIME

PERSON RESPON

SIBLE

1 Pumuntasahttps://www.bghmcsdn.net/telemedicine at mag-rehistro.


Wala 5minuto IHOMP staff on

duty

2

Mag-sumiteng valid ID at antayin ang numero *Para sa mga pasyenteng 18 taon pababa, valid ID ng magulang o kamag-anak



duty



duty

3 Ilagay ang mga detalye ng isasangguni kalakip ng mga resulta ng Laboratory, Xray at listahan ng iniinom na gamot

3.1 Babasahin ang isinasangguni ng pasyente

Wala 10minuto Doktor

A. 3.2Magbibigay ng payo sa pamamagitan ng Telemedicine

Wala 20 minuto Doktor

B. 3.2Itatakda ang konsultasyon para sa face-to-face check-up

https://www.bghmcsdn.net/telemedicine




kung meron. Hintayin ang tugon ng doctor.

4 A. Para sa pasyenteng sinagot sa pamamagitan ng Telemedicine: Tanggapin ang e-Laboratory, e-Xray request o e-Reseta.

A. 4.1 Ibigay ang

kaukulang e-Laboratory,

e-Xray request, e-Reseta o

iskedyul para sa face-to-

face konsultasyon


B. Para sa mga pasyenteng papupuntahinsa face-to-face clinic: Itala ang petsa at oras ng konsultasyon. Dalhin ang lahat ng ipadadala ng doktor.

B. 4.1 Para sa face-to-face

konsultasyon, bigyan ang

pasyenteng queuing

number.

TOTAL A. Para sa pasyenteng sinagot sa pamamagitan

ng Telemedicine

Wala 1 oras at 5 minuto

B. Para sa mga pasyenteng papupuntahin sa face-to-face clinic


END OF TRANSACTION


6. OPD OB-GYNE – Consultation (New Normal) Service Information: Itinalagang klinika para sa mga pangangailangang medikal na

naaayon sa mga babaeng pasyente gaya ng pagbubuntis at panganganak, problema

sa menstrasyon, family planning at iba pa.


without noon break.







Kliyente

Larawan ng laboratory results, plaka at resultang Xray

Kliyente

NO.


PROCESSING TIME

PERSON RESPON

SIBLE




duty

2




duty



duty

3 Ilagay ang mga detalye ng isasangguni kalakip ng mga resulta ng









Laboratory, Xray at listahan ng iniinom na gamot kung meron. Hintayin ang tugon ng doctor.



A. 4.1 Ibigay ang




face konsultasyon





pasyenteng queuing

number.

TOTAL A. Para sa pasyenteng sinagot sapamamagitan ng

Telemedicine




END OF TRANSACTION


7. OPD OPHTHA New Normal

Service Information: Itinalagang klinika para sa konsultasyon sa mga pasyenteng

may karamdaman sa mata

Service Information Diagnosis, treatment and management of eye diseases

Operating hours: Lunes hanggang Biyernes (8:00am to 5:00pm)

Paalala: Hanggang 5:00pm lang po ang konsultasyon sa mata





Online Registration Kliyente

NO.


PROCESSING TIME

PERSON RESPONS

IBLE

1

Pumunta sa https://www.bghmcsdn.net/telemedicine at magrehistro

1.1 Ipipila at itatala ang pasyente ayon sa petsa at oras ng pagrehistro


duty

2 Maghintay na tawagan ng doktor sa mata

2.1 Tignan ang queing number sa dashboard at tatawagan ang pasyenteng nangangailangan ng serbisyong medikal

Wala 5 minuto Ophtha Doctor on

duty

3 Sumagot sa tawag, magtanong ukol sa karamdaman ng mata at makinig sa payo ng doktor

3.1 Magbigay ng payong

medikal at nararapat na

gamot ukol sa karamdam ng

pasyente.

Wala 20 minuto

Ophtha Doctor

4 Hintayin at tanggapin ang e- reseta na mula sa doktor

4.1 Ibigay ang kaukulang e-reseta sa pasyente

Wala 5 minuto Ophtha Doctor

5 Kung kailangan ng

harapan konsultasyon Itala ang petsa at oras ng konsultasyon

5.1 Bigyan ng schedule ang

pasyente para sa face to face clinic

Wala 5 minuto Ophtha Doctor


END OF TRANSACTION




8. OPD ORTHO NEW NORMAL – TELEMEDICINE CONSULTATION Service Information: We aim to prevent, diagnose, and treat disorders of the

musculoskeletal system.

Operating hours: Mula 8:00 ng umaga hanggang 2:00 ng hapon ng Lunes, Martes,

Miyerkules, Sabado at Linggo







Kliyente


Kliyente

NO.


PROCESSING TIME

PERSON RESPON

SIBLE

1 Pumunta sa https://www.bghmcsdn.net/telemedicine at mag-rehistro.



duty

2

Mag-sumite ng valid ID at antayin ang numero *Para sa mga pasyenteng 18 taon pababa, valid ID ng magulang o kamag-anak



duty



duty

3 Ilagay ang mga detalye ng isasangguni kalakip ng mga resulta ng Laboratory,Xray at listahan ng iniinom na gamot kung meron. Hintayin ang tugon ng doctor.


Wala 10 minuto Doktor (Espesyali

sta sa Buto)

A. 3.2 Magbibigay ng payo sa pamamagitan ng Telemedicine


sta sa Buto) B. 3.2 Itatakda ang

konsultasyon para sa face-to-face check-up






A. 4.1 Ibigay ang




face konsultasyon


sta sa Buto)

B. Para sa mga pasyenteng papupuntahin sa face-to-face clinic: Itala ang petsa at oras ng konsultasyon. Dalhin ang lahat ng ipadadala ng doktor.



pasyente ng queuing

number.


ng Telemedicine




END OF TRANSACTION


9. OPD ORTHO NEW NORMAL – FACE TO FACE CONSULTATION Service Information: We aim to prevent, diagnose, and treat disorders of the

musculoskeletal system.

Operating hours: Mula 8:00 ng umaga hanggang 2:00 ng hapon ng Lunes, Martes,

Miyerkules, Sabado at Linggo

Paalala: Dumating 15 minuto bago ang itinakdang oras ng konsultasyon. Huwag mahuhuli

at huwag sobrang aga.










Kliyente

NO.


PROCESSING TIME

PERSON RESPON

SIBLE

1

Ibigay sa nurse ang queue number na ibinigay ng doktor mula sa Telemedicine konsultasyon at hintaying matawag.

1.1 Pagkuha ng history ng pasyente at ng mahahalagang palatandaan tulad ng presyon ng dugo, temperature ng katawan, pulso at bilang ng paghinga at timbang


1.2 Itala sa BGHMC-EMR. Wala 5 minuto OPD Nurse

1.3 Ipila ang pasyente sa

klinika at dalin sa lugar

hintayin.

2 Sabihin sa doktor kung ano ang nais ipakonsulta at makinig sa instruksyon at paliwanag.

2.1 Susuriin ng mabuti ang

pasyente. Ipaliliwanag ang

sakit at kung ano ang

tamang lunas o options.

Wala 5 minuto Doktor (Espesyalista sa Buto)

2.2 Ipaliliwanag kung ang

sakit ay nangangailangan

ng operasyon o kung hindi



kailangan operahan (hal.

simento, therapy).

3 Kung kailangang ma-operahan at pumayag magpa-opera: 10. Emergenc

y-Kuhanin ang admitting orders sa doktor at mapapaospital

11. Elective- Kuhanin ang admitting orders sa doktor at magqua-quarantine ng dalawang linggo sa bahay bago magpaospital.

Para sa Emergency Cases 3.1 Magbibigay ng admitting orders sa pasyente at ipapadala sa Pay Extension kung Emergency. 3.2 Sasamahan para iendorso sa nakaduty sa Pay Extension. Para sa Elective Cases 3.1 Magbibigay ng admitting orders sa pasyente at papauwiin. Ililista ang pasyente sa online Elective logbook na nasa Google Drive.


3 3. Kung konserbatibong pamamaraan lamang: 1. Lalagyan ng simento (splint o cast) ang pasyente at/o 2. Isasangguni sa ibang sangay ng medisina (hal. Rehabilitation Medicine, Internal Medicine) 3. Gagawang ng medical certificate kung kinakailangang ilipat sa ibang

3.1.1 Maglalagay ng simento, gagawa ng referral o medical certificate. (May mga kagamitan tulad ng simento, wadding sheet, fiber glass, elastic bandage, arm sling, knee immobilzer, foam traction na nakaabang sa OPD. Awtomatikong naka-refer sa Social Service ang lahat ng pasyente upang lahat ay agad malapatan ng paunang lunas. Kung hindi ito maaari, ang mga pasyenteng may kakayahang magbayad ay magbabayad matapos



ospital. Makinig at makipagtulungan para sa maayos na proseso

malapatan ng paunang lunas o Retrograde Replacement of Needs.)

4 Makikinig na mabuti sa tagubilin bago umuwi.

Magbibigay ng reseta (kung kailangan) at sasabihin sa pasyente kung:

1. Kailangan bumalik upang maeksamin muli/tanggalin ang simento.

2. Maaring sa Telemedicine ang mga susunod na follow-up.

3. Maaaring sa RHU ang mga susunod na sangguni.


TOTAL Kung kailangang ma-operahan at pumayag magpa-opera:

Emergency Elective (may 2 linggong quarantine sa bahay

bago magpa-ospital)

Wala

Wala

30 minuto

30 minuto

Kung konserbatibong pamamaraan lamang Wala 30 minuto

END OF TRANSACTION


10. OPD UNDER FIVE CLINIC – Consultation (New Normal) Service Information: Itinalagang klinika para sa mga pasyenteng may edad 18

pababa.

Operating hours:Lunes hanggang Sabado at holiday; 9 hours (8:00 am to 5:00 pm)

without noon break.






Kliyente

Larawanng laboratory results, plaka at resultang Xray

Kliyente

NO.


PROCESSING TIME

PERSON

RESPONSIBLE



Wala 5minuto IHOMP staff on

duty

2




duty



duty

3 Ilagay ang mga detalye ng isasangguni kalakip ng mga resulta ng Laboratory, Xray at listahan ng iniinom na gamot










kung meron. Hintayin ang tugon ng doctor.


A. 4.1 Ibigay ang




face konsultasyon





pasyenteng queuing

number.


ng Telemedicine




END OF TRANSACTION


Medical Social Service (New Normal)

External Services


1. Para sa Kliyenteng WCPU (New Normal)

Service Information: Ensuring maximum delivery of Women and Child Protection

Unit services, specifically in identifying and minimizing risks to the clienteles of Bataan

General Hospital and Medical Center





Who may avail: In-Patient and Out Patient


1. Medico-Legal Form Admitting

2. Police Request Kliyente

3. Medico Legal Result Admitting

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBL

E

1 Tatawag ang VAWC Desk Officer ng PNP upang ipaalam sa Social Worker ang kaso ng pang-aabuso. Hintaying tawagan ng social worker upang malaman ang schedule ng konsultasyon.

1.1 Pakikipanayam sa biktima at kasama at i-assess ang kaligtasan ng biktima.

Wala 15 minuto Social Worker

2 Pumunta sa triage area ng ospital dala ang Police request sa araw at oras ng schedule.

2.1 Sasamahan sa Doctor para sa pagpapaeksamin o konsultasyon.

Wala 1 oras MSW Staff

3 Hintaying ibigay ang resulta ng eksaminasyon

3.1 Ihanda ang medico-legal report at papirmahan sa Doctor na nag eksamin.

Wala 45 minuto HIRM/Admitting Staff


TOTAL:

Wala 2 oras

END OF TRANSACTION


2. Para sa mga Bibigyan ng Sponsored Philhealth (Point of Service

Program ) – New Normal

Service Information: This service is in compliance with the Universal Healthcare

Act in providing access to all Filipino citizens, through provision of eligibility in

Philhealth benefits to all patients in government health facility.




Who may avail: In Patient / Out Patient


1. Philhealth Forms (PMRF,CSF, CF1) Philhealth section

2. Marriage Contract (kung kasal) (Electronic copy)

Kliyente

3. Birth certificate/Baptismal ng pasyente (Electronic copy)

Kliyente

4. Valid ID ng pasyente 5. (Electronic copy)

Kliyente


PROCESSING TIME

PERSON RESPONSIBLE

1 Hintaying tawagan ng Social Service staff upang ma-follow up ang mga dokumentong kakailanganin sa Philhealth enrollment.

1.1 Pakikipanayam sa pasyente o kamag-anak upang ma-verify ang Philhealth eligibility


2

Ibigay ang mga scanned copy o litrato ng dokumentong hinihingi sa pamamagitan ng e-mail ng opisina

2.1 Suriin mabuti ang mga dokumentong ipinasa at i-enroll sa Online System ng Philhealth ang pangalan ng member.


3

Hintaying ipaliwanag ng Social Service staff ang tulong na naibigay ng opisina at ang

3.1 Ipaliwanagang validity at benepisyo ng sponsored philhealth.



benepisyo ng Philhealth.

TOTAL:

Wala 45minuto

END OF TRANSACTION


3. Para sa mga Nakaadmit na Pasyente (New Normal)

Service Information: Assessment and providing social classification of all patients

based on guidelines through AO 51-A 2000, attend their needs, and conduct pre-

admission planning to patients/relatives.




Who may avail: In Patient


1. Admission List Admitting

2. Philhealth Verification Admitting


PROCESSING TIME

PERSON RESPONSI

BLE

1

Hintaying tawagan ng Social Service staff upang ma-interview sa pamamagitan ng cellphone number na magmumula sa Admitting Section.

1.1 Pakikipanayam sa pasyente o kamag-anak upang malaman kung anong uri ng serbisyo ang maibibigay.


1.2 Sabihan na ihanda ang mga hinihinging dokumento (kung mayroon man).


TOTAL:

Wala 15 minuto

END OF TRANSACTION


4. Para sa mga Mag-aayos ng Philhealth at Hihingi ng Tulong

Pinansyal (New Normal)

Service Information: Identify the needs of the clients/patients through proper

assessment and attend to their need promptly


Office or Division: Professional Allied Services



Who may avail: In Patient / Out Patient CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Barangay Indigency Kliyente

2. PWD ID/Senior Citizen's ID (Electronic Copy)

Kliyente

3. Charge Slip (Original) Service Provider


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Itatawag ng nursing service o ng billing section ang pangangailangan ng pasyente at ang contact number ng pasyente/ kamag-anak sa opisina ng social worker.

1.1 Pakikipag-ugnayan sa ibang opisina upang makuha ang pangunahing impormasyon ng pasyente


ng social worker

10 minuto MSS Staff

2 Hintaying tawagan ng MSS staff upang malaman kung papaano matutugunan ng opisina ang inyong pangangailangan

2.1 Pakikipanayam sa kamag-anak o sa pasyente upang malaman ang tulong at tamang ahensya na dapat lapitan tulad ng: a. MALASAKIT CENTER PROGRAM b.Medical Assistance for


ng social worker

20 minuto MSS Staff


Indigent Patients (MAIP) c.Gender Awareness Program (GAD) d.Philhealth Enrolment- POS Program e. at iba pa

TOTAL:


ng social worker

30 minuto

END OF TRANSACTION


5. Pre-admission Planning para sa Elective Cases (New Normal)

Service Information: This service identifies the need of the patient prior to the date of

procedure/admission and orients the patient on the necessary documents needed in

Philhealth enrollment






1. Referral to MSS Admitting



PROCESSING TIME

PERSON RESPONSIBL

E

1

Hintaying tawagan ng Social Service staff upang ma-verify ang status ng Philhealth at mga dokumentong kakailanganin sa Philhealth enrollment kung kinakailangan.

1. 1 Magpapadala sa e-mail ng opisina ang Philhealth section ng listahan ng mga out-patient na walang Philhealth at kanilang contact numbers. I-verify kung may interview na ang pasyente sa opisina ng social worker

Wala 15 minuto

MSS Staff 1.2 Ipaliwanag ang

posibleng gastusin, gaano katagal sa ospital, at mga kailangang papel na dapat ihanda (kung meron).

2

Ipasa ang mga scanned copy ng mga dokumentong kinakailangan sa e-mail ng opisina upang ma-verify mabuti ang mga impormasyon.

2.1 Suriin mabuti ang mga dokumentong ipinasa at i-enroll sa Online System ng Philhealth ang pangalan ng member. Ipaliwanag sa pasyente ang validity at benepisyo ng sponsored philhealth.



TOTAL:

Wala 45 minuto

END OF TRANSACTION


Emergency Department (New Normal)

External Services


1. Emergency Department (New Normal)

Service Information: The Emergency Department serves as the entry point of

all patients in Bataan General Hospital and Medical Center; as a COVID19

referral center, triaging of patients based on ESI (Emergency Severity Index) and

COVID suspect or non-COVID

Objective:To follow a 3-hour turn around time from triage to final

disposition in the BGHMC-MAIN ER.

Operating hours: 24/ 7

Office or Division: Emergency Room


G2C – Government to Client

Who may avail: Anyone who needs emergency medical attention CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Emergency Department Record Emergency Room

2. For transfers/referrals from other institution (any if applicable):

- SDN referral form - THOC (transfer to hospital of

choice) referral form - Medical Abstract - Medical Certificate

Referring institution/s


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 (Triage)

1 Cooperates with Triage Officer and Triage Attendant; Submits self for initial assessment and proper triage; Understands explanation, follows instructions & signs consent for treatment

1.1Triage assessment and radio to ER OpCen

None

15 minutes

Triage Officer

1.2Classify patient accordingly if COVID suspect or non-COVID, based on triaging

None

2 (OPERATIONS CENTER)


2 Cooperates with Triage Officer and Triage Attendant; Submits self for initial assessment and proper triage; Understands explanation, follows instructions & signs consent for treatment

2.1 Refers to respective department

None

15 minutes

Family Medicine Specialist

2.2 Transfer of patient (Screening area, Holding area, and Resuscitation area)

None A.Screening Area- Triage Officer B.Holding and Resuscitation Areas- Ambulance Driver

3 (Treatment Area)

A. SCREENI

NG AREA (Green Zone)

Cooperates with nurse and service specialist

3.1 Vital signs recording

None

15 minutes

Nurse -on-duty

3.2 Assessment of patient

None Service Clinician-on-duty

B. HOLDING AREA

(Red Zone)



None

30 minutes

Nurse -on-duty



C. RESUSCITATION AREA (Red Zone)



None

30 minutes

Nurse -on-duty



4 (Disposition)

A. ADMISSI

ON (BGHMC Main or BGHMC Annex)

Cooperates with nurse and service specialist, understands explanation and follows instructions.

4.1 Explains the need for admission and management.

None

1 hour

Specialist-in-charge

4.2 Nurse on duty secures the consent for admission and carry-out doctor's orders; Accomplishes the Nursing History &

None Nurse -on-duty


Assessment Record; Provides tagging for fall risks and/or IDC code as need

B. TRANSFER OF

PATIENT

Cooperates with nurse and service specialist, understands explanation and follows instructions.

4.1 Transfers the patient safely and properly; endorses to the receiving station

None Nurse -on-duty

5 (Discharge of Patient)

5 Cooperates with nurse and service specialist, understands explanation and follows instructions.

5.1 Sends the patient home with instructions for follow-up thru teleconsultation and prescribe medications.

None 15 minutes Specialist and Nurse-On-duty

TOTAL: None 3 hours

END OF TRANSACTION


Billing Section (New Normal)

External Services


1. Issuance of Statement of Account –Hospital Bill (NEW NORMAL)

Service Information: The Billing Section provides accurate and complete

Statement of Account for the Hospital bill of the patient which one incurred in the

episode of confinement.

Operating hours: Monday to Sunday; 12 hours (8:00 am to 8:00 pm) without noon

break.




Who may avail: Patients or Authorized Representative


1. Discharge Clearance Nurse on Duty

2. Kumpletong dokumento na kailangan sa Philhealth Verification Window tulad ng (1 kopya Photocopy) :

Claim form 1(CF1)

Philhealth Member Registration form (PMRF)

Member Data Record ( MDR) Certificate of Contribution (COC)

PHIC Official Receipt (O.R.)

Certification of Eligibility(CE1)

Birth Certificate or Marriage Contract

Claim Signature Form Notice of Philhealth Requirements(1/4 sheet)

Philhealth Verification Window 1 Admitting Section

Medical Social Service(MSS)

2.

3. Kailangan ng dokumentong magpapatunay ng relasyon sa pasyenteng miyembro kung ang miyembro ay hindi makakapirma, tulad ng:

Birth Certificate

Marriage Certificate

Valid ID

Kliyente


4. Valid ID (dapat hindi expired at walang mali sa impormasyong nakasulat/ nakalimbag)

GSIS

SSS/UMID

PRC

Postal

Voter’s ID

Senior Citizen



Passport

OWWA

PVAO


Kliyente

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1

Maghintay ng tawag mula sa Nurse on Duty

ng kanilang ward na

magsasabi na puwede na

silang umuwi.

Itatawag ng Nurse on Duty ang pangalan ng

pasyente na pauwi na.

Wala 5 minuto Billing Clerk

Dulot ng ating kasalukuyang sitwasyon, ang mga pipirma ng mga dokumento ay mga Social Worker ng ating hospital upang maiwasan ang cross-contamination mula sa mga ward.



2. Issuance of Certified True Copy of Statement of Account-

Hospital Bill for Discharged Patients (NEW NORMAL)

Service Information: The Billing Section, upon the request of its clientele patient,

may provide a certified true copy of the discharged patients Statement of Account-

Hospital Bill.

Operating hours: Monday to Sunday; 12 hours (8:00 am to 8:00 pm) without noon

break.




Who may avail: Patient or Authorized Representative


1. Duly accomplished Freedom of Information Request Form (FOI-01-01) 2. 1 Photocopy of Valid ID

GSIS

SSS/UMID

PRC

Postal

Voter’s ID

Senior Citizen



Passport

OWWA

PVAO


Requesting Client

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Fill up Request Form (FOI-01-01) at the Triage Tent


None

1 minute Billing Clerk

1.2 Retrieve the requested SOA from the Billing record


1.3 Photocopy the Statement of Account


1.4 Certify the None 1 minute Billing Section


copy Head

2 Claim Requested SOA

2.1 Release the copy to the client

None 1 minute Billing Clerk


END OF TRANSACTION


Hemodialysis Finance (New Normal)

External Services


1. Payment of Charges from Hemodialysis for In-Patient (New

Normal)




philhealth benefit, billing at cashier. Maging ang pagbibigay ng mga dokumento




Operating hours: Lunes hanggang Linggo kasama ang mga Holidays - 8:00 AM

to 10:00 PM. (No Noon Break)

Paalala: Maghintay ng tawag mula sa Nurse on Duty ng kanilang ward na

magsasabi na maari nang pauwiin ang pasyente.

Office or Division: Hemodialysis – Finance Division Classification: Simple Transaction (New Normal)


Who may avail: Lahat ng pasyenteng sumailalaim ng hemodialysis procedure o mga bantay nito


1. Discharge Clearance (IP) o Charge Slip (OPD) 2. Kumpletongdokumentonakailangan para saPhilhealthBenefit tulad ng: Claim form 1(CF1) Claim Form 2 (CF2) Claim Signature Form Philhealth Member Registration Form




Hemodialysis Finance Window or Window 1


Discharge Clearance (IP)



Medical Social Service Classification


PROCESSING TIME

PERSON

RESPONSIBLE

1

Tatawag ang Nurse on Duty mula sa ward kung mayroong pauwi

na pasyente. (No Contact Policy)

1.1 Maghintay ng tawag mula sa Nurse on Duty ng kanilang ward na magsasabi na tapos napauwina ang pasyente. Kunin ang mga detalye na kakailanganin mula sa nurse.

Wala

10 minuto HD Finance Staff on

Duty

1.2 Tiyakin kung nakarehistro na saPhilhealth Dialysis Database ang pasyente para sa benepisyong Philhealth.

Wala

6 minuto

HD Finance Staff on

Duty

1.3 Tiyakin na kumpleto ang mgadokumentonakakailanganinsa PHILHEALTH.

Wala 12 minuto kada pasyente

HD Finance Staff on

Duty

1.4 Ayusin na ang Statement of Account ng pasyente.


HD Finance Staff on

Duty

1.5 Dalhin sa Medical Social Worker ang lahat ng dokumento ng pasyenteupangpirmahanbilangrepresentante ng pasyente.


Duty


END OF TRANSACTION


2. Payment of Charges from Hemodialysis for Out-Patient (New

Normal)










Paalala: No Contact Policy



Who may avail: Lahatngpasyentengsumailalaimnghemodialysis procedure o mgabantaynito.


1. Charge Slip mulasa HIMS 2. Kumpletongdokumentonakailanganpara sa PhilhealthBenefit tulad ng: Claim form 1(CF1) Claim Form 2 (CF2) Claim Signature Form Philhealth Member Registration Form (PMRF) Senior or PWD ID PDD Confirmation Letter



Hemodialysis Finance Window (ang mga

dokumento nagagamitin ay mula sa mga kopya ng mga dokumento na naipasana ng pasyente

sa mga nakaraang session)


1. Charge Slip (OPD) mula sa HIMS 2. Medical Social Service Classification




PROCESSING TIME

PERSON RESPONSI

BLE

1

Deretso na ang pasyente sa hemodialysis

treatment room base sa oras ng

kanilang scheduled

session. (No Contact Policy)

1.1 Tumawagsa hemodialysis NOD upanghingin ang listahan ng mgapasyente base saoras ng session


1.2 Ilista at iadmit ang pasyentesa HIMS.



1.3 Iverify ang philheath eligibility ng mgapasyente.



1.4 Kumpletuhin lahat ng detalye kinakailangan sa lahat ng dokumento para sa benepisyong Philhealthhabang.


1.5 Tumawag sa hemodialysis NOD upang siguraduhin kung ayos na ang charges ng pasyentesa HIMS.


1.6 Ayusin na ang Statement of Account ng pasyente.



1.7 Dalhinsa Medical Social Worker ang lahat ng dokumento ng pasyenteupang pirmahan bilang representante ng pasyente.


TOTAL: WALA 55 minuto

END OF TRANSACTION


3. Request for Costing and Certified True Copy of Medical

Abstract (New Normal)










Paalala: No Contact Policy



Who may avail: Lahat ng pasyente ng sumailalaim ng hemodialysis procedure o mga bantay nito.


Wala ( No Contact Policy)


PROCESSING TIME

PERSON RESPON

SIBLE

1

A.Parasa Request for Costing at Certified True Copy ng Medical Abstract Tumungo sa HD Nurse on Duty upang humingi ng dokumento ng kailangan. (No Contact Policy)

Para sa Request for Costing 1.1-A Hintayin ang tawag ng Hemodialysis Nurse on Duty kung mayroon request ang mga pasyente. Ihanda ng dokumento na kailangan base sa mga impormasyon ng pasyente. Para sa Request for Costing at Certified True Copy ng Medical Abstract 1.1-B Hintayin ang tawag ng Hemodialysis Nurse on Duty kung mayroon request ang

Wala

Wala

8 minuto

5 minuto

HD Finance Staff on

Duty


mga pasyente at hingin ang photocopy ng medical abstract na may selyo.

1.2-A Ibigay sa Hemodialysis Nurse on Duty upang maibigay sa pasyente.


Duty

TOTAL: A. Para sa Request for Costing

Wala 13 minuto

B. Para sa Certified True Copy ng Medical Abstract

Wala 10 minuto

END OF TRANSACTION


PhilHealth (New Normal)

External Services


1. Processing of PhilHealth Requirements for In-Patients (New

Normal)

Service Information: Ang PhilHealth ay nagsisilbing tiga-ayos ng mga kailangang

dokumento upang makagamit ng PhilHealth ang pasyente sa ospital.

Operating hours: Monday to Sunday including Holidays, 8:00 am – 6:00 pm without

noon break.

Office or Division: Philhealth Section Classification: Simple Transaction




Para sa In-Patient 1. PBEF (PhilHealth Benefit Eligibility Form) 2. CSF (Claim Signature Form) 3. CF1 (Claim Form 1) 4. PMRF (PhilHealth Member Registration

Form) 5. PhilHealth Verification Form (PHI-F-23-01)

PhilHealth Section

Photocopy ng Member Data Record (MDR) (kung kinakailangan)


Kliyente

Rehistradong Marriage Certificate / Birth Certificate at Valid ID ng kamag anak na pipirma (kung wala ang miyembro at naka PBEF NO sa system ng PhilHealth)

Kliyente


Kliyente


Kliyente


Kliyente


Magulang - Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng miyembro na menor de edad at Valid ID ng pipirma

Kapatid - Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng magkapatid at Valid ID ng pipirma

Tiyuhin/Tiyahin - Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng menor de edad, Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng magulang ng menor de edad at Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng tiyahin o tiyuhin at Valid ID ng pipirma


Kung magulang ang namatay - Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate / Marriage Certificate(kung kasal) ng anak ng namatay at Valid ID ng pipirma

Kung kapatid ang namatay - Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate/ Marriage Certificate (kung kasal) ng namatay at Photocopy ng Rehistradong Birth Certificate / Baptismal

Kung Anak ang namatay - Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng namatay at valid ID ng magulang na pipirma

Kung Asawa ang namatay - Photocopy ng Rehistradong Marriage Certificate at Valid ID ng asawa na piprma

Kliyente


Anak - Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate / Valid ID na may Birthday

Asawa - Photocopy ng Marriage Contract /Rehistradong Birth Certificate/ Baptismal Certificate / Valid ID na may Birthday

PMRF (Na Fill upan at napirmahan),

Kliyente


Authorization Letter (Sulat Pahintulot), Valid ID ng Miyembro ng PhilHealth at Valid Id ng mag aayos sa PhilHealth kung hindi ang miyembro ang mag aayos sa PhilHealth.

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIB

LE

1 Magbibigay ng impormasyon ang kliyente sa Admitting Section

1.1 Tatanggapin ang PBEF ng pasyente mula sa Admitting Section (kung mayroon na)


1.2 Gagamitin ang impormasyon ng pasyente na mayroon sa system upang matiyak na walang record ang pasyente. (kung walang PBEF)

1.3 Susuriin ang PBEF upang matukoy kung maaari pang magamit ang PhilHealth ng pasyente. (kung mayroon na)


1.4 Kung tiyak na wala pang record o expired na ang validity sa PhilHealth, irerefer sa Medical Social Worker ang kaso upang mabigyan o marenew ang membership nito.

2

Magbibigay ng dokumentong hinihingi ng PHIC Admin Staff

2.1 Kung may tiyak na magagamit na PhilHealth, susuriin ang bawat detalye ng miyembro o pasyente. 2.2 Kung may nakitang pagkakaiba sa detalye, 2.2.1 Pupunta sa ward upang humingi dokumentong susuporta na tama ang impormasyon



na gagamitin (para sa green zone) 2.2.2 Tatawag sa nurse upang masabi sa pasyente ang dokumentong kailangan nito. (para sa red zone)

2.3 Pupunan ng impormasyon ng miyembro at pasyente ang mga kailangang forms.


2.4 Magpiprint ng facesheet at gagawa ng Notice of PhilHealth Requirements na ilalakip sa mga forms at iba pang dokumento (kung mayroon man)


3 Hihintayin ang abiso ng nurse na maaari ng magamit ang PhilHealth para sa pasyente.

3.1 Tatawag sa nurse upang sabihin na ayos na at makakagamit ng PhilHealth ang pasyente.




2. Processing of PhilHealth Requirements for OPD Patients (New

Normal)




without noon break.

Office or Division: Philhealth Section Classification: Simple Transaction




1. PBEF (PhilHealth Benefit Eligibility Form) 2. CSF (Claim Signature Form) 3. PMRF(PhilHealth Member Registration Form) 4. CF2 (Claim Form 2) 5. SOA (Statement of Account) 6. OR TECH (Operating Technique Form) 7. PhilHealth Verification Form (PHI-F-23-01)

PhilHealth Section

Photocopy ng Member Data Record (MDR) (kung kinakailangan) /


Kliyente

Rehistradong Marriage Certificate / Birth Certificate at Valid ID ng kamag anak na pipirma

(kung wala ang miyembro at naka PBEF NO sa system ng PhilHealth)

Kliyente


Kliyente


Kliyente



Kliyente


Certificate / Baptismal Certificate ng miyembro na menor de edad at Valid ID ng pipirma

Kapatid - Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng magkapatid at Valid ID ng pipirma

Tiyuhin/Tiyahin - Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng menor de edad, Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng magulang ng menor de edad at Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng tiyahin o tiyuhin at Valid ID ng pipirma


Kung magulang ang namatay - Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate / Marriage Certificate(kung kasal) ng anak ng namatay at Valid ID ng pipirma

Kung kapatid ang namatay - Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate/ Marriage Certificate (kung kasal) ng namatay at Photocopy ng Rehistradong Birth Certificate / Baptismal

Kung Anak ang namatay - Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate ng namatay at valid ID ng magulang na pipirma

Kung Asawa ang namatay - Photocopy ng Rehistradong Marriage Certificate at Valid ID ng asawa na piprma

Kliyente


Anak - Photocopy ng Rehistradong Birth Certificate / Baptismal Certificate / Valid ID na may Birthday

Asawa - Photocopy ng Marriage Contract /Rehistradong Birth Certificate/ Baptismal Certificate / Valid ID na may Birthday

PMRF (Na Fill upan at napirmahan), Authorization Letter (Sulat Pahintulot), Valid ID ng Miyembro ng PhilHealth at Valid Id ng mag aayos sa PhilHealth kung hindi ang miyembro

Kliyente


ang mag aayos sa PhilHealth.

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONS

IBLE

1

Magbibigay ng impormasyon ang kliyente sa Nurse

1.1 Tatanggapin ang impormasyon ng pasyente mula sa nurse


1.2 Maggegenerate ng PBEF upang malaman kung may record na ang pasyente. 1.3 Kung wala pang record o expired na ang validity sa PhilHealth, irerefer sa Medical Social Worker ang kaso upang mabigyan o marenew ang membership nito.


2

Magbibigay ng dokumentong hinihingi ng PHIC Admin Staff

2.1 Kung may tiyak na magagamit na PhilHealth, susuriin ang bawat detalye ng miyembro o pasyente. 2.2 Kung may nakitang pagkakaiba sa detalye, tatawag sa nurse upang masabi sa pasyente ang dokumentong kailangan nito.


2.3 Pupunan ng impormasyon ng miyembro at pasyente ang mga kailangang forms.


2.4 Pupunan ang Notice of PhilHealth Requirements na ilalakip sa mga forms at iba pang dokumento (kung mayroon man)


3

Hihintayin ang abiso ng nurse na maaari ng magamit ang PhilHealth para sa pasyente.

3.1 Ibibigay sa nurse ang na prosesong dokumento ng pasyente




Professional Education Training

and Research Unit

Internal Services


1. Issuance of Certificate of Completion for Residency Training

Service Information: Upon satisfactory completion of the residency training and

after having complied with the requirements of the program, a certificate of

training will be given to the resident trainee.


break.


Classification: Simple Transaction Type of Transaction: G2G – Government to Citizen

Who may avail: Graduate Residents CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Four (4) hard bound copies of completed research

2. Soft copy of completed research

Resident

3. Clearance Form No. 7 Revised 2018 Human Resource Management Office (HRMO)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Bring required documents for checking of completeness



2 Receive a copy of the dry-sealed Certificate of Completion with signature of Department Head, Chief PETRU and MCC

Make certificate and have it signed by the department head, Chief PETRU and MCC. Dry seal the certificate.



END OF TRANSACTION


2. Request for External Training

Service Information: The Professional Education, Training and Research Unit

(PETRU) provides training services to all employees related to the continuing

professional and career development. It is also responsible for the endorsement

of external activities such as trainings, seminars and workshops based on the

Annual Training Plan approved and subject for approval by the Medical Center

Chief.


break.




Who may avail: Active employees of Bataan General Hospital and Medical Center CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Invitation Letter from Training Provider, Society or other government and private agencies

Requesting Employee

2. Duly accomplished External Training Request Sheet (TRU-F-13-03)

Requesting Employee

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit complete requirements to PETRU

1.4 Check and accept completeness of requirements

None

3 minutes Training Specialists/

Training Assistants

1.5 Endorse to MCC Head for approval and travel recommendation

None 1 day Training Specialists/

Training Assistants

1.6 Photocopy all requirements for receiving copy

None 3 minutes Training Assistants

1.7 Forward to the Human Resource Management Office (HRMO) for preparation of Travel Order

None 1 day Training Assistants

2 Claim approved Training

Release approved Training Request Sheet

None 3 Training Assistants


Request Sheet


END OF TRANSACTION


Department of Family and Community Medicine

Internal Services


1. Consultation / Availment of Psychological / Psychiatric

Services

Service Information: The DFCM - Section of Psychiatry deals with mental,

psychological, and emotional problems that may arise from any individual. Health

care workers / frontliners are most especially at risk due to increased working

hours and stress. The section will provide service to current BGHMC employees

who are suffering from psychological and emotional fatigue through counseling

and management if needed.

Operating hours: Monday to Thursday, 8 AM – 5 PM

Office or Division: Department of Family and Community Medicine Classification: Simple Transaction

Type of Transaction: G2G- Government to Government

Who may avail: Employees of Bataan General Hospital and Medical Center


1. Referral (Either written, verbal, or messaging) Employee’s Clinic or with Psychiatrist directly


PROCESSING TIME

PERSON RESPON

SIBLE

1 Acquire referral

1.1 Schedule Appointment

None 10 minutes

DFCM Secretary / Psychiatrist

2 Attend on given time and date via online communications / telephone consult / in person

2.1 Evaluation of patient / employee. Consultation

None 1 hour Psychiatrist

3

Receives adequate and proper psychological / psychiatric disposition

3.1 Explanation of evaluation results / Schedule follow – up (if needed) 3.2 Issuance of medical certificate - Severity of illness and proper

None 5 minutes Psychiatrist


management / disposition needed - Fit to work after proper management

TOTAL: None 1 hour & 15 minutes

END OF TRANSACTION


2. Consultation at Employees Clinic

Service Information: The Employees’ Clinic shall be responsible for promoting

and maintaining the health and well-being of the workers, and shall have the

following duties and functions:

(1) Organize, administer and maintain an occupational health service program

integrating therein an occupational safety program;

(2) Continually monitor the work environment for health hazards through periodic

inspection of the workplace;

(3) Prevent diseases or injury in the workplace by establishing proper medical

supervision over substances used, processes, and work environment;

(4) Conserve the health of the workers through physical examinations, proper

advice for placement and health education;

(5) Provide medical and surgical care to restore health and earning capacity of

injured workers;

(6) Maintain and analyze records of all medical cases

(7) Conduct studies on occupational health within resources;

(8) Act as adviser to management and labor on all health matters;

(9) And report directly to top management in order to be effective

Operating hours: Mondays to Saturdays, 8:00AM to 8:00PM, Without Noon

Break

Office or Division: Department of Family and Community Medicine

Classification: Simple Transaction Type of Transaction: G2G- Government to Government

Who may avail: Employees of Bataan General Hospital and Medical Center CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Individual Health Record OPD Records Section Employees’ Clinic

2. Official laboratory result/s Department of Pathology and Laboratory


3. Official x-ray result/s, and other imaging result/s (CT scan, ultrasound, mammogram)

Department of Medical Imaging


PROCESSING TIME

PERSON

RESPONSIB

LE

1 Set an appointment for consultation at the Employees’ Clinic

1.1 Approves the agreed date of scheduled consultation

None 5 minutes DFCM Secretariat or

FM Resident or FM

Consultant

2 Client enters the clinic at the scheduled doctor’s appointment

2.1 Secures the Individual Health Record, takes the vital signs of the client, and queues up the patient

None 15 minutes DFCM Secretariat

3

Client waits to be called by the FM Resident or FM Consultant for the actual medical consultation

3.1 Calls the attention of the client, to be immediately followed by the medical consultation

None 30 minutes FM Resident or FM

Consultant

4 Client acknowledges and agrees with the diagnostic and/or pharmacologic and non-pharmacologic treatment plan; Clients receives the diagnostic request or medical prescription for dispensing at the Pharmacy

4.1 Provides evidence-based diagnostics and therapeutic plan; Establishes effective physician-patient relationship in order to achieve the best treatment plan for the client


Consultant

5

Client requests for a Medical Certificate (for those returning to work or absences due to sickness/illness)

5.1 Issues a Medical Certificate containing the findings/diagnosis, and the assessment if the client is fit to return to work


Consultant



END OF TRANSACTION


Nutrition and Dietetics Section

Internal Services


1. Submission of request for Meal/Token for Personnel and Guest

Procedure for the request of Meals and/or Token for Personnel and Guest for

various functions.

Office or Division: Nutrition and Dietetics Service

Classification: Simple Type of Transaction:

G2C – Government to Client G2G – Government to Government

Who may avail: All Personnel and guest of Bataan General Hospital and Medical Center


1. Completely filled out and approved Meal Request Form ( NDS-F-09-01) by the Medical Center Chief

Sections, Committees or Departments requesting for provision of meal/token.

2. Request letter approved by the Division Head

3. Notice of Meeting (QMR-F-04-01)

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit Meal Request Form ( NDS-F-09-01) for Meal/token

1. 1.Received Meal Request Form ( NDS-F-09-01)

None

1 minute Administrative staff/ Dietitian on

duty.

1.2 Review completeness of submitted request

None 2 minutes Administrative staff/ Dietitian on

duty.

2 Log the Approved Meal Request Form ( NDS-F-09-01), letter from the end unit and Notice of Meeting (QMR-F-04-01) on the record book for the control number.

2.1. Endorsed the approved meal request to the dietitian

None 2 minutes NDS

Administrative staff/ Dietitian on

duty.



2. Provision of Meal/Token for Personnel and Guest

Procedure for the provision of Meals and/or Token for Personnel and Guest for

various functions.

Office or Division: Nutrition and Dietetics Service

Classification: Simple Type of Transaction:

G2C – Government to Client G2G – Government to Goverment

Who may avail: All Personnel and guest of Bataan General Hospital and Medical Center


1. Approved Meal Request Form ( NDS-F-09-01) by the Medical Center Chief with complete attachments.

Nutrition and Dietetics Service

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Endorsed Approved Meal Request Form ( NDS-F-09-01)

1.1 Prepare Menu and Market Order

None

1 hour Nutritionist-Dietitian

1.2.Procurement of ingredients

None 1 hour Marketer

1.3. Inspect goods/food items upon delivery for quality, quantity and proper care to ensure proper inventory.

None 5 minutes Assigned Inspector & Nutritionist-

Dietitian

1.4. Cook food as requested.

None 1 hour Cook

1.5. Serve food None 10 minutes Admin Aide 2 Sign Receipt

of Meal Form (NDS-26-01)

2.1. Give the attendance sheet (NDS-F-12-00).

None 10 minutes Admin Aide

3 Submit completely signed attendance sheet (NDS-F-12-00).

File copy of attendance sheet (NDS-F-12-00)

None 2 minutes NDS Administrative

staff/ Dietitian on duty.

TOTAL: 3 hrs. & 27 mins.

END OF TRANSACTION


Pharmacy

Internal Services


1. Dispensing of Drugs and Medicines to BGHMC Personnel and

Staff availing 30% discount

DESCRIPTION: The BGHMC provides health care services to all BGHMC Staff and

Personnel through affordable and high quality medicnes if Free Medical assistance in

their Health book is already exhausted



Type of Transaction: G2G- Government to Government Who may avail: Out patient BGHMC personnel and their immediate Family


(Out Patient BGHMC Personnel)

Prescription

Employee’s ID

Prescribing Physician and Physician from Family Medicine Clinic


PROCESSING TIME

PERSON RESPONSIBLE

1. The patient gives the prescription.

1.1 Check for the availability of stocks in the Pharmacy

None

1 minute

Pharmacist

1.2 Check the remaining balance in the Personnel Health book.

None

1 minute

Pharmacist

1.3 Encode and Charge the drugs and medicine.

See Table 2

2 minutes

Pharmacist

2. Proceed to Cashier Office.

2.1 Instruct the Personnel to pay his/her bill to Cashier office

See Table 2

1 minute

Pharmacist

3. Claim the drugs and medicines requested and sign the Charge Slip .

3.1Prepare and Issue the drugs and medicines.

None

2 minutes

Pharmacist

3.2 Instruct the Personnel on proper intake of medication.

None

1 minute

Pharmacist

Total Based on the amount indicated in Table 2

8 minutes


2. Dispensing of Drugs and Medicines to BGHMC Personnel and

Staff using Health book

DESCRIPTION: The BGHMC provides health care services to all BGHMC Staff and

Personnel through Free Medical assistance recorded in their Health book.



Type of Transaction: G2G- Government to Government Who may avail: Out patient BGHMC personnel and their immediate Family


(Out Patient BGHMC Personnel) Prescription bearing the Employees Clinic Stamp.

Prescribing Physician and Physician from Family Medicine Clinic


PROCESSING TIME

PERSON RESPONSIBLE

1. The patient gives the prescription.

1.1 Check for the availability of stocks in the Pharmacy

None 1 minute Pharmacist

1.2 Check the remaining balance in the Personnel Health book.

None

1 minute

Pharmacist

1.3 Ensure that the prescription has passed thru the Family Medicine Clinic. If yes, proceed to Step 3.

None

30 seconds

Pharmacist

2. Proceed to Family Clinic.

If not, inform the BGHMC employee to secure the Employees Clinic stamp in order to record their medication.

None

30 seconds

Pharmacist

3. Proceed to the Pharmacy.

Encode and charge the medication to the Hospital Infrmation Medical System and Personnel Health Book.

See Table 2

2 minutes

Pharmacist

4. Claim the drugs and medicines requested and sign the Charge Slip.

4.1Prepare and Issue the drugs and medicines

None

2 minutes

Pharmacist

4.2Instruct the Personnel on proper intake of medication.

None

1 minute

Pharmacist

Total None 8 minutes


Accounting

Internal Services


1. Re-Issuance of Certified True Copy of BIR Form 2316

(Certificate of Compensation Payment or Income Tax Withheld)

Service Information: The Accounting Section issues the BIR Form 2316 to the

employees on or before January 31 of the current year. This form reflects the

total income received by the employee for a certain year, and the total amount of

tax withheld from the employee.

Re-issuance will apply when the employee needs the said form for other

purposes it may serve.


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Office or Division: Accounting Section Classification: Simple Transaction



Who may avail: Active employees of Bataan General Hospital and Medical Center


1. Filled-up BIR Form 2316 Re-issuance Request Form.

Accounting Office

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Fill up BIR Form 2316 Re-issuance Request Form.

1.1 Record the following in the Tax Related Transactions Logbook: Name of Employee Purpose of Request Date of Request Receiving Agency

None

1 minute Administrative Officer II

1.2 Photocopy issued BIR Form 2316

None 2 minutes and 30 seconds

Administrative Officer II

1.3 Sign photocopied form as Certified True Copy

None 30 seconds Accountant IV / Accountant III

1.4 Issue Certified True Copy Form to the requesting employee

None 30 seconds Administrative Officer II

2 Received Certified True

2.1 Secure signature of

None 30 seconds Administrative Officer II


Copy of his/her BIR Form 2316

employee in the Tax Related Transactions Logbook as proof of receipt.



Engineering Facilities Management Section

Internal Services


1. Request for Engineering and Maintenance Services - Simple

Service Information: The Engineering and Facilities Management Section

provides services to all areas and offices related to facilities maintenance and

repair works. It also offers services for the preventive and corrective

maintenance of all medical equipment and office equipment.


Duration of Particular Service Request:

Equipment Maintenance (Repair of Minor Equipment)

Nebulizer, Suction Machine, Droplight, Phototherapy, Pulse Oximeter – 1

hour

Preventive maintenance and inspection per equipment – 30 minutes

Major Equipment

Repair of O.R. Equipment – 1 day

Repair of Mech-Vent – 1 day

Repair of Patient Monitor – 1 day

Repair of DMI and Lab Equipment – 1 day

Repair of Dental Equipment – 1 day

Repair of Ophtha Equipment – 1 day

Others

Repair of speakers – 2 hours

Repair of microphone telephone & xerox machine - 1 hour

Installations

Installation of minor equipments – 1 hour

Installation of major equipment - 4 hours

Inspection of new equipment / accessories for delivery – 1 hour

Carpentry

Fabrication of office furnitures (small) – 2 days

Fabrication of signages/ tarp frame – 1 day

Fabrication of bulletin board & door – 2 days

Repainting of rooms / ward - 2 days

Repair of office furnitures – 2 hours

Repair of door – 4 hours

Repair/ replacement of doorknob – 30 minutes


Installation of door lock/ hinges/ catches – 30 minutes

Electrical

Replacement / repair of lighting fixtures – 30 minutes

Installation of lighting fixture & replacement/ repair of outlet and switch - 2

hours

Installation of new outlet and switch - 4 hours

Replacement & repair of exhaust fan – 2 hours

Installation of new exhaust fan, emergency and exit light & electric fan -4

hours

Repair and cleaning of electric fan – 3 hours

Aircon/Refrigeration/Washing Machine Maintenance

Installation of window type aircon – 6 hours

Installation of split type aircon – 1 day

General cleaning of window type aircon – 2 hours

General cleaning of split type aircon – 3 hours

Repair of aircon (replacement of compressor) – 6 hours

Repair of aircon (replacement of other parts) – 3 hours

Repair of aircon (charging of freon) – 3 hours

Repair of washing machine/ dryer & refrigerator – 1 day

Plumbing Works

Repair/ replacement of toilet fixtures -1 hour

Replacement/ repair of leaking plumbing and sanitary lines and fittings - 2

hours

Installation of new toilet bowl – 3 hours

Installation of new lavatory/ sink – 2 hours

Repair of leaking ceiling – 1 day

Declogging of clogged drainage/ toilet/ sink – 2 hours

Welding and Roofing Works

Repair of bed/ stretcher/ weelchair/ trolley – 2 hours

Fabrication of trolley – 2 days

Fabrication and installation of oxygen brace – 3 hours

Fabrication and installation of steel frame/ stand/ brace – 3 hours

Repair of IV poles/ curtain rods – 2 hours

Installation of curtain rods – 2 hours


Repair of aluminum doors/ windows – 1 day

Repair of leaking roof/ ceiling – 1 day

Office or Division: Engineering and Facilities Management Section




1. Two (2) copies of duly accomplished Service Request Form

EFMS

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit duly accomplished request forms to CAO Office for approval

1. Receive and sign the request.

None

5 minutes Chief Administrative

Officer

2 Go to EFMS office and submit the service request forms

2.1 Receive the service request forms.

None

1 minute EFMS Staff

2.2 Write down the job order number on the two (2) request forms and return one (1) copy to end user for filing.

None 3 minutes EFMS Staff

2.3 Record the request on the service request log sheet.

None 1 minute EFMS Staff

3 Wait for the EFMS for the accomplishment of the request.

3.1 Perform and accomplish the service request

None 2 days maximum

(Depending on the Request - Please refer to

Service Information)

EFMS Staff

4 Validate and acknowledge the service done

4.1 Coordinate with the end-user for the validation of service done



END OF TRANSACTION


2. Request for Engineering and Maintenance Services – Complex

Service Information: The Engineering and Facilities Management Section

provides services to all areas and offices related to facilities maintenance and

repair works. It also offers services for the preventive and corrective maintenance

of all medical equipment and office equipment.


Duration of Particular Service Request:

Carpentry

Fabrication of office furnitures (medium) – 3 days

Fabrication of office furnitures (large) - 5 days

Welding and Roofing Works

Fabrication and installation of steel door - 3 days

Office or Division: Engineering and Facilities Management Section

Classification: Complex Transaction Type of Transaction:



1. Two (2) copies of duly accomplished Service Request Form

EFMS

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit duly accomplished request forms to CAO Office for approval

3. Receive and sign the request.

None

5 minutes Chief Administrative

Officer

2 Go to EFMS office and submit the service request forms

2.1 Receive the service request forms.

None

1 minute EFMS Staff

2.2 Write down the job order number on the two (2) request forms and return one (1) copy to end user for filing.


2.3 Record the request on the service request log sheet.

None 1 minute EFMS Staff


3 Wait for the EFMS for the accomplishment of the request.

3.1 Perform and accomplish the service request

None 5 days maximum

(Depending on the Request - Please refer to

Service Information)

EFMS Staff

4 Validate and acknowledge the service done

4.1 Coordinate with the end-user for the validation of service done



END OF TRANSACTION



Internal Services


1. Issuance of Travel Authority

Service Information: The Human Resource Management Office provides

services to all employees related to their employment needs. It also offers

services such as issuance of Travel Authority for personal travel for leisure and

training outside the country at no cost to the government.


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Office or Division: Human Resource Management Office Classification: Complex Transaction





1. Request Letter for Travel Authority duly noted by the immediate supervisor and approved by the concerned Division Head.

Requesting Employee

2. Printed copy of confirmed flight itinerary Requesting Employee

3. Leave Application Form (if applicable) duly noted by the immediate supervisor and approved by the concerned Division Head.


4. Certification of Non-Duty signed by the concerned Division Head (if leave application is not applicable)


5. Duly accomplished three (3) copies of Travel Authority Form


NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit complete requirements to HRMO

1.2 Check and accept requirements

None

3 minutes Administrative Assistant II

1.3 Endorse to HRMO Head for signature

None 3 minutes Administrative Assistant II

1.3 Forward to Medical Center Chief for approval of the Leave Application Form as well as the Travel Authority Form

None 1 day Administrative Assistant II

1.4 Photocopy all requirements for



receiving copy

1.5 Forward to the Office of the Medical Center Chief for endorsement to CHD III

None 1 day Administrative Assistant II

1.6 Forward Travel Authority to CHD III

None 1 day Administrative Aide VI (Driver)

1.7 Sign Travel Authority by the Regional Director (dependent on the availability of the RD)

None 5 days DOH Regional Director

2 Claim approved Travel Authority

2.1 Release the signed Travel Authority (Advance Copy sent thru email or Original Signed Copy)



END OF TRANSACTION


2. Issuance of Official I.D. and ARTA Prescribed I.D.

Service Information: The Human Resource Management Office prints and

issue identification cards for all the employees, free of charge. There are 2 types

of I.D issued: The official I.D. which contains sensitive personal information of the

employee and the ARTA I.D. which is the prescribed format by the Civil Service

Commission.


break.





1. Duly accomplished Request for Identification Form with secured biometrics from IHOMP


NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Fill up Request for I.D.


None


1.2 Instruct employee for signature and photo capturing


1.3 Encode details on the form to the I.D system


1.4 Print and laminate I. D


1.5 Notify the employee to pick up the I.D thru SMS


2 Claim and Receive I.D

2.1 Release I. D None 1 minute Administrative Assistant II


END OF TRANSACTION


3. Request for Certificate of Employment

Service Information: Issuance of Certificate of Employment (COE) pertinent to

employment history and other details as requested by the client. This is one of

the most availed services from the Human Resource Management Office.


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Who may avail: Active employees of Bataan GHMC, Separated employees, and Detailed Staff from other Government Agencies.


1. Duly accomplished Request Slip

Specific Purpose: With Compensation:

1.2. Loan Application (various types of loan i.e. housing, car loan, bank loan, other loans for installment basis)

1.3. Credit Card Application 1.4. Bank transaction (i.e. Opening of

Account, etc.) 1.5. Requirement for Co-Maker 1.6. VISA Application 1.7 Others Without Compensation:

1.8. Employment Purpose (Local/Abroad)

1.9. Legal Purposes 1.10. As proof of employment for

license application, renewal and accreditation

1.11. With duties and responsibilities or ward assignment

1.12. Certifications requested by Bank (i.e. LandBank Salary Loan)

1.13. Others


2. One (1) Photocopy of COE previously issued to clients in case of old record (if applicable)

Requesting Client

3. Copy of Subpoena or Document from the Requesting Court if use for Legal Purpose

Requesting Client


NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit request for COE

1.1 Check the request form and give claim stub

None


1.2 Prepare COE with or without compensation (as requested)

With Compensation Without Compensation

None

2 hours

30 minutes

Administrative

Assistant II

1.3 Forward COE for signature


1.4 Sign COE With

Compensation except for VISA Application

None 1 hour HRMO / Administrative

Officer IV or the OIC (if HRMO is

not present)

With Compensation:

1.6 VISA Application

Without Compensation:

None 2 days Medical Center Chief II

2 Present Claim Stub and claim COE within the specified processing time

2.1 Release signed COE


TOTAL: COE with compensation except for VISA application, signed by HRMO Head/OIC

None 3 hours and 6 minutes

COE signed by MCC including VISA Application

None 2 days, 2 hours and 36 minutes

END OF TRANSACTION


4. Issuance of Travel Order

Service Information: Travel Order was issued to requesting client for either

Official Business or Official Time as subject to the approval of the Medical Center

Chief II. It commonly starts through an External Training Request Sheet from

PETRU or communications noted by the head of agency.


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Human Resource Management Office Classification: Simple Transaction



Who may avail: Active employees of Bataan GHMC


1. Approved External Training Request Sheet

Professional Education, Training and Research Unit (PETRU)

2. Department Personnel Order or communications noted by the Medical Center Chief II

Requesting client or MCC Secretary


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Submit approved External Training Request Sheet / Communications noted by Medical Center Chief II

1.1 Prepare Travel Order


1.2 Forward to HRMO or OIC to countersign


1.3 Forward to MCC for signature


1.4 Sign Travel Order

None 1 hour Medical Center Chief II

1.5 Forward Travel Order to concerned personnel


2 Receive copy of Travel Order

2.1 File copy of Travel Order


TOTAL: None 1 hour and 20 minutes

END OF TRANSACTION


5. Request for Freedom of Information (FoI)

Service Information: This document was requested in line with the provision

and compliance to RA 10173 otherwise known as the “Data Privacy Act of 2012”.

FOI gives a person reasonable access to government-held data. Data

protection, on the other hand, gives the individual protection from unauthorized

or unlawful intrusions by the government. Credit investigation and other relevant

information to the data subject (client itself) will not be entertained unless with

filed FoI request.


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Human Resource Management Office Classification: Simple Transaction



Who may avail: Active employees of Bataan GHMC, Separated employees, and Detailed Staff from other Government Agencies.


1. Duly accomplished Freedom of Information Request Form (FOI-F-01-00)


2. Photocopy of one (1) Valid I.D. Any of the following: - Company I.D. - PRC License - Voter’s I.D. - Postal I.D. - PhilHealth I.D. - Pag-Ibig Loyalty Card - Driver’s License - Passport - UMID I.D. (SSS/GSIS)

Requesting Client

NO. CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Submit accomplished FoI form with copy of Valid I.D.

1.1 Review and check completeness of form


1.2 Assign FoI Request Number

None 1 minute Administrative Assistant II

1.3 Issue stub for tracking and follow ups



2 Receive FoI stub

2.1 Answer incoming queries or credit investigation via telephone calls, email or printed media


2.2 Put remarks on the filed FoI form once the external party had already satisfied on the information requested.



END OF TRANSACTION


6. Processing of LandBank Salary Loan

Service Information: HR assists internal clients for the completion of necessary

requirements for application and renewal of loan. Cut-off of submission is on or

before the 15th day of each month.


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Classification: Complex Transaction Type of Transaction:


Who may avail: Active employees of Bataan GHMC with at minimum of one (1) year in service.


1. Duly accomplished LandBank Salary Loan Form


2. LandBank Forms and requirements for first time client (may change depending on bank’s internal processes)

HRMO / LandBank Balanga Branch

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit filled up application form

1.1 Check filled up form


1.2 Inform client to wait for text message once the whitelist is already transmitted to LandBank Balanga Branch.


1.3 Consolidate submitted forms by the clients after the 15th day of each month


1.4 Check and verify information provided by the client for consistencies


1.5 Prepare whitelist and compute for the client’s loanable amount

None

1 day Administrative Assistant II

1.6 Forward whitelist None 3 hours Administrative


and certification to be approved by HRMO and Medical Center Chief (may depend on the availability of MCC)

Assistant II

1.7 Notify the client through text once approved by the signatories


1.8 Transmit whitelist and certification at LandBank Balanga Branch

None 1 hour Administrative Assistant II

2 Follow instruction as provided by the HRMO staff and LandBank employee assigned in processing of loans

2.1 Assist the client for the online processing and follow-up LandBank for problems.

None 5 days Administrative Assistant II

TOTAL: None 6 days, 4 hours and 19

minutes

END OF TRANSACTION


7. Issuance of Certificate of Premium/Loan Contributions

Service Information: Certifying available record of remittances requested by

both active and inactive employees in the processing of PhilHealth, Pag-Ibig and

GSIS transactions.


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Who may avail: Active and inactive employees of Bataan General Hospital and Medical Center


1. Duly accomplished Request Form Human Resource Management Office

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1

Submit duly accomplished request form

1.4 Check and accept form

None 1 minute HR Staff

1.5 Verify remittance of contribution based on filed receipts or records available.

Requesting for: a. Current Year b. Previous years up to current year

None None

1 hour 2 days

HR Staff HR Staff

1.3 Prepare document

None 15 minutes HR Staff

1.4 Sign the document

None 3 minutes HRMO Head/ OIC

2 Claim certificate and receive on the logbook.

2.1 Release the document


TOTAL: Requesting for: a. Current Year

None

1 hour and 20 minutes

b. Previous Years Up to Current Year None 2 days and 20 minutes

END OF TRANSACTION


8. Request of Payslip for Job Order Personnel

Service Information: The Human Resource Management Office prints and

issue payslip for all Job Order employees, free of charge.


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Office or Division: Human Resource Management Office Classification: Simple Transaction



Who may avail: Job Order employees of Bataan General Hospital and Medical Center


1. Duly accomplished Request for Payslip

Requesting Employee

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Fill up Request for Payslip

1.1 Check the request form and give claim stub

None

1 minute Administrative Assistant II

1.2 Prepare Payslip


1.3 Endorse to HRMO Head for signature


2 Present claim stub and claim payslip

2.1 Release signed Payslip




9. Application for Leave (VL, SL, SPL, Maternity/Paternity Leave)

Service Information: Application and approval of leave for various purposes.


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Reminder: Vacation Leave – date of filing should be 5 days beyond the

actual date of leave

Sick Leave – filing may be upon return to duty, SL in excess of 5 days

should be supported with Medical Certificate.

- filing can be done before the scheduled medical procedure. (if

applicable)

Office or Division: Human Resource Management Office Classification: Complex Transaction





1. Duly accomplished Leave Form (Counter signed by the Section Head and approved by the respective Division Head)


2. Medical Certificate or Clearance (if applicable)

Requesting Employee

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1

Submit duly accomplished leave form

1.1 Receive and check completeness of the form submitted


1.2 Verify balance of credits

None 2 days HR Staff

1.3 Process application and record action taken on personnel index

HR Staff

1.4 Recommend approval/disapproval

HRMO Head

1.5 Certify availability of leave credits

HRMO Head

1.6 Forward to MCC for approve/disapprove recommendation

Administrative Assistant


1.7 Record to personnel leave index and file leave form

Administrative Assistant

2 Check on the status of leave application

2.1 Inform the employee on the status of leave filed. Provide a copy of filed leave as necessary.

None 2 minutes Administrative Assistant


END OF TRANSACTION


Property and Supply Section

Internal Services


1. Issuance of Gatepass for Pullout of Supplies, Semi-Expendibles,

or Items of Equipment

Service Information: The Property and Supply Office issues a gatepass to

allow the pullout of supplies, semi-expendibles, or items of equipment outside the

hospital premises for assessment, repair, or replacement.

Operating hours: Monday to Friday; 8 hours (8:00 am to 5:00 pm). Request for

gatepass must be at least 1 day before scheduled pullout.

Office or Division: Property and Supply Section Classification: Simple Transaction



Who may avail: BGHMC Wards and Offices with Approved PPMP


1. Pullout request letter to Chief Administrative Officer (CAO), with complete details such as Brand, Model, Serial No., and Lot/Batch No., among others.

Concerned Office/Ward for item being pullout

2. Photocopy of Identification of the Authorized Person to pullout

Concerned Office/Ward for item being pullout

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit CAO-annotated Pullout Request Letter to PSY

1.1 Receives CAO-annotated request letter

None

3 minutes Property Custodian

1.2 Prepares gatepass

None 10 miinutes Property Custodian

1.3 Forwards gatepass to CAO for notation

None 5 minutes Property Custodian

1.4 Waits and receives noted gatepass from CAO

None 1 hour Property Custodian

1.5 Forwards CAO-noted gatepass to Medical Center Chief for approval


1.6 Receives MCC-approved gatepass

None 1 day Property Custodian


2 Pullout item/s and receive copy of gatepass

2.1 Accompanies authorized person to Guard on Duty, witnesses pullout of item, and furnishes a copy of approved gatepass


TOTAL: None 1 day, 1 hour, 33 minutes

END OF TRANSACTION


2. Issuance of Supplies, Semi-Expendibles, and Items of

Equipment thru the Requisition and Issuance Slip (RIS)

Service Information: The Property and Supply Office issues available Supplies,

Semi-Expendibles, and Items of Equipment to wards and offices to facilitate

smooth hospital operations.

Operating hours: Monday to Friday; 8 hours (8:00 am to 5:00 pm). Subject to

the following Schedule:

Office/Housekeeping Supplies (to wards and offices) – starts at the 2nd Tuesday

of the Month

CSSR and Hemodialysis – every Thursday

Pharmacy – every Monday for fluids, every other Monday for Medicine

Laboratory – every other Friday

Imaging – first Monday of the Month

Dietary – third Tuesday of the Month

EFMS – 3rd Wednesday of the Month

Linen – every Friday

Housekeeping – every Friday






1. Duly accomplished Requisition and Issuance Slip (PSY-F-2-02), approved by respective Division Heads, in duplicate

Blank RIS available at Property and Supply Section

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit and log duly accomplished and approved RIS to PSY at least One (1) working day before schedule

1.6 Receives and checks veracity of RIS submitted

None

3 minutes Administrative Assistant

1.7 Prepares available stocks requested

None 1 day Warehousemen

1.8 Counterchecks prepared stocks before issuance

None 1 hour Administrative Officer

2 Receive supplies and copy of RIS

2.1 Issues available stocks to end-user and furnishes a copy of RIS

None ! day Warehousemen


TOTAL: None 2 days, 1 hour, 3 minutes

END OF TRANSACTION


3. Transfer of Property Accountability

Service Information: The Property and Supply Office facilitates transfer of

Accountability on serviceable semi-expendibles or items of equipment from one

accountable person to another.

Operating hours: Monday to Friday; 8 hours (8:00 am to 5:00 pm).






1. Duly accomplished Property Transfer Report (PSY-F-29-00)

Form available at Property and Supply Section

2. Actual item being transferred At the custody of the initial accountable officer

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBL

E

1 Submit duly accomplished Property Transfer Report, along with the item subject for transfer

1.1 Receives and checks veracity of Property Transfer Report Submitted

None


1.2 Counterchecks details of Property Transfer Report against actual item


1.3 Approves the Transfer of semi-expendible or item of equipment

None 5 minutes Supply Officer

1.4 Transfers item to new accountable officer


2 Receive furnished copy of Condemnation Form

2.1 Furnishes end-unit of a copy of the received Property Transfer Report




4. Condemnation of Semi-Expendibles or Items of Equipment

Service Information: The Property and Supply Office receives unserviceable

semi-expendibles or items of equipment for condemnation. Condemned items

are then disposed in the prescribed methods of disposal.

Operating hours: Friday; 8 hours (8:00 am to 5:00 pm).






1. Duly accomplished Equipment/Semi-Expendible ItemCondemnation Form (PSY-F-33-00) Assessed by EFMS or IHOMP (whichever is applicable)

Form available at Property and Supply Section

2. Actual item being condemned Accountable Office where item was issued

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBL

E

1 Submit duly accomplished Condemnation Form, along with the assessed item for condemn

1.5 Receives and checks veracity of Condemn Form Submitted

None


1.6 Counterchecks details of Condemn Form against actual item


1.7 Approves the condemnation of semi-expendible or item of equipment

None 5 minutes Supply Officer

1.8 Receives item for condemn


2 Receive furnished copy of Condemnation Form

2.1 Furnishes end-unit of a copy of the received Condemn Form




Security

Internal Services


1. ISSUANCES OF VEHICLE STICKER PASS AND ANNUAL-

PARKING MEMBERSHIP

Service Information: The Security Section of issues vehicle pass sticker to all

permanent employees of provides services to all permanent employees Bataan

General Hospital and Medical Center valid for 1 year use.


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Office or Division: SECURITY OFFICE Classification: Simple Transaction



Who may avail: Permanent employees of Bataan General Hospital and Medical Center


1. Request Form for BGHMC vehicle pass (SEC-F-05-00) and application form for Employees Parking Membership(SEC-F-11-0)

Security Office

2. Photo copy of vehicle OR and CR Security Office

NO. CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit duly accomplished forms with complete requirements.

1.1 Check and verify if the requirements are properly filled up and issue charge slip.

None

1 minute

Security Section Head

2 Proceed to cashier for payment

2.1 Accept payment and issue official receipt

PHP 525.00

5 minutes Cashier

3 Present Official Receipt from cashier and claim vehicle pass sticker.

3.1 Record the OR number and vehicle pass sticker number to the request Form for BGHMC vehicle sticker pass (SEC-F-05-00) and log sheet.

None

1 minute Security Section Head


3.2 Release the vehicle sticker pass.

None

1 minute Security Section Head

TOTAL: PHP 525.00

8 minutes

END OF TRANSACTION


Information and Communication Desk Unit

(ICDU)

also known as

Public Assistance and Complaints Desk

(PACD)


1. Procedure in Filing Complaints

Service Information: Itinalagang lugar o help desk para sa mga katanungan,

suhestiyon at paghatid ng reklamo/sumbong. Makikita ito sa lobby ng Bataan

General Hospital and Medical Center. Mas kilala rin ito sa tawag na Public

Assistance and Complaint Desk (PACD).

Operating hours: Example: Lunes hanggang Linggo kasama holiday; 24 /7 (No Noon

Break)

Office or Division: Information and Communication Desk Unit (ICDU) / HOPS Division



Who may avail: Lahat ng pasyente at kliyente ng ospital (Out-Patient / In-Patient)


1. Complaint Form Information and Communication Desk (ICDU) Personnel


PROCESSING TIME

PERSON RESPONSIBLE

1 Lumapit sa nakatalagang kawani ng Information and Communication Desk Unit (matatagpuan sa Lobby/Reception Area)

1.1 Tanungin kung anong dahilan ng paglapit. 1.2 Kung may reklamong inihayag, bigyan ng form (COH-F-8-00)

Wala 3 minuto Information and Communication

Desk (ICDU) Personnel

2 Isulat ang reklamo o hinihinging aksyon sa form

2.1 Ipaliwanag kung ano ang kailangang isulat



2.2 Tawagin ang Division Head o ang kanyang respresentative upang ibigay ang complaint form



3 Maayos at mahinahong makipagpanayam para sa

3.1 Talakayin ang reklamo kasama ang kliyente

Wala 1 oras Division Head or Representative


maayos na pagresolba ng hinaing

4 Makakuha ng naaayong sagot o resolusyon ukol sa reklamo

4.1 Ifile o itabi ang kopya ng complaint form na may kasamang aksyon o resolusyong ginawa




END OF TRANSACTION


FEEDBACK AND COMPLAINTS MECHANISM How to send feedback Answer the client feedback form and drop it at the

designated box in front of the Information Help Desk and any designated Customer Satisfaction Survey Drop box in OPD areas and wards.

How feedbacks are processed Twice a week, an admin staff opens and collects the CSS forms and another staff will compiles and records all the forms collected. The HEPO Officer analyzes, interprets and prepares monthly CSS report and forwards the feedback requiring answers to the CQI Officer. The CQI Officer will then forward it to the relevant offices for immediate action and issue corrective action report as needed. For inquiries and follow ups, clients may contact the following telephone number: 237-1274, 237-1275 loc. 109

How to file a complaint Answer the client Complaint Form and forward it to the Information and Complaint Unit.

How complaints are processed The Information and Complaint Personnel will forward the complaint form to the Division Head/ his representative for immediate action. The Division Head will communicate and resolve the issues/ concerns with the client. For more inquiries and follow ups, clients may contact the following telephone number: _237-1274, 237-1275 loc 413.

Contact Information of CCB, PCC, ARTA

ARTA: [email protected] : 1-ARTA (2782)

PCC: 8888 CCB: 0908-881-6565 (SMS)



LIST OF OFFICES

OFFICE / PERSON IN CHARGE

ADDRESS CONTACT INFORMATION

ACCOUNTING/ Marjorie M. Balboa

Accounting, BGHMC, Manahan St. Tenejero Balanga City, Bataan

Trunk Lines 237-1274, 237-1275, 237-9771, 237-9772 Local: 501

ADMITTING/ Kristine Ann D. Tungol

Admitting Section, BGHMC, Manahan St. Tenejero Balanga City, Bataan


BILLING / Rapael Cedrick P. Merculo

Billing Section, BGHMC, Manahan St. Tenejero Balanga City, Bataan


CASHIER / Evangeline A. Macararanga

Cashier Section, BGHMC, Manahan St. Tenejero Balanga City, Bataan


DENTAL/ Maria Necita P. Inocencio, DMD

Dental Section, BGHMC, Manahan St. Tenejero Balanga City, Bataan


DEPARTMENT OF MEDICAL IMAGING / Odysseus C. Chan, MD, FPCR

DMI Section, BGHMC, Manahan St. Tenejero Balanga City, Bataan


EMERGENCY DEPARTMENT/ Maria Benita T. Gatmaitan, MD, DPBS, FPSST

Emergency Department, BGHMC, Manahan St. Tenejero Balanga City, Bataan

Trunk Lines 237-1274, 237-1275, 237-9771, 237-9772 Local: 401/402

HEART STATION/ Allen Andrew Allen T. Sy, MD

Heart Station, BGHMC, Manahan St. Tenejero Balanga City, Bataan


HEMODIALYSIS UNIT/ Richard James C. Trinidad

Hemodialysis Unit, BGHMC, Manahan St. Tenejero Balanga City, Bataan


HIRM RECORDS/ Maricor T. Bacuyag

HIRM, BGHMC, Manahan St. Tenejero Balanga City, Bataan

Trunk Lines 237-1274, 237-1275, 237-9771, 237-9772 Local: 307 & 517

HOUSEKEEPING/ Mylene C. Tuliao

Housekeeping, BGHMC, Manahan St. Tenejero Balanga City, Bataan



HUMAN RESOURCE MANAGEMENT / Cecilia S. Cruz

Human Resource Managment, BGHMC, Manahan St. Tenejero Balanga City, Bataan


LINEN & LAUNDRY/ Jermaine Ray A. Ines

Linen and Laundry, BGHMC, Manahan St. Tenejero Balanga City, Bataan


MEDICAL SOCIAL SERVICE/ Gloria T. Canta, RSW

Medical Social Service, BGHMC, Manahan St. Tenejero Balanga City, Bataan


OPD RECORDS/ Maricor T. Bacuyag

OPD Records, BGHMC, Manahan St. Tenejero Balanga City, Bataan

Trunk Lines 237-1274, 237-1275, 237-9771, 237-9772 Local: 307 & 517

OUT PATIENT DEPARTMENT/ Jocelyn S. Bongco, MD

Out Patient Department, BGHMC, Manahan St. Tenejero Balanga City, Bataan

0919-393-8043/0932-849-1424

DEPARTMENT OF PATHOLOGY AND LABORATORY/ Jefferson B. Mendoza, MD, DPSP

Pathology and Laboratory, BGHMC, Manahan St. Tenejero Balanga City, Bataan


PROFESSIONAL EDUCATION TRAINING AND RESEARCH UNIT (PETRU)/ Ria-Ann L. Dizon

PETRU, BGHMC, Manahan St. Tenejero Balanga City, Bataan


PHARMACY/ Joy M. Andres, RPh

Pharmacy, BGHMC, Manahan St. Tenejero Balanga City, Bataan


PHILHEALTH / Rapael Cedrick P. Merculo

PhilHealth, BGHMC, Manahan St. Tenejero Balanga City, Bataan


PHYSICAL REHABILITATION UNIT/ Allen Andrew T. Sy, MD

Physical Rehabilitation Unit, BGHMC, Manahan St. Tenejero Balanga City, Bataan


RESPIRATORY THERAPY UNIT/ Allen Andrew T. Sy, MD

RTU, BGHMC, Manahan St. Tenejero Balanga City, Bataan


SECURITY/ Richard Landicho

SECURITY, BGHMC, Manahan St. Tenejero Balanga City, Bataan


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