and basics

8/12/2019 And Basics

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SAP IS-Utilities Training

SAP R/3 and IS-U Overview


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SAP:

IS-U:

CCS:

CRM:

FI-CA:

DM:

EDM:BI-IN:

CS:

ISS:

Systems Applications and Products

Industry Solutions Utilities

Customer Care and Service

Customer Relationship Management

Financial and Contract Accounting

Device Management

Energy Data ManagementBilling and Invoicing

Customer Services

Internet Self Service

Key Terms


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R/3R/3Client/ServerClient/Server

ABAP/4ABAP/4

FIFIFinancialFinancial

AccountingAccounting

COCOControllingControlling

AMAMAsset MgmtAsset Mgmt

WFWFWorkflowWorkflow

ISISIndustryIndustry

SolutionsSolutions

MMMMMaterialsMaterials

MgmtMgmt

HRHRHumanHuman

ResourcesResources

SDSDSales &Sales &

DistributionDistribution

GISGIS

AM/FMAM/FM

WorkWorkClearance*Clearance*

CADCAD

FieldFieldServiceServiceSupportSupport

PSPSProjectProjectSystemSystem

AFUDCAFUDC

PPPPProductionProduction

planningplanning

QMQMQualityQuality

ManagementManagement

EDIEDI

SCADA*SCADA*

ServiceServiceMgmtMgmt

ISIS--U/U/FERCFERC

ISIS--ISIS

ISIS--U/U/CCSCCS

PMPMPlantPlant

MaintenanceMaintenance

WorkWork

MgmtMgmt

SAP R/3 and IS-U/CCS


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CCS to SAP R/3 Integration


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Functional Scope of the IS-U/CCS System


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Key Functional Areas of CCS


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Determine themeter reading route

and schedule

Create meterreading requests

according toschedule; assign to

route

Perform the meterreading

Upload andvalidate the meter

reads

Utilise MR tocalculate the

consumption bill

Capture other feesand charges for the

customer

Generate anInvoice for the

customer

Print and issue invoiceto the customer (or e-

mail)

Process Payments Received(directly or via banks and

agencies)

Initiate collectionsactions for non-paying

customers

Maintaincustomers credit

profile

Customer calls with

query, request orcomplaint

Initiate action (work

order) to satisfycustomer request

Proactively contact customer(if necessary)

CaptureInformationfromacros

stheCCS(andothe

r)system

Marketing and Sales Campaigns

Metering

Accounts Recv.

BW

Billing

Customer Service

CRM

Mapping Functional Areas to the Business Process


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Master Data versus Transaction Data

Master Data: Transaction Data:

Master data is data concerning the

entity: the customer data, or thepremise data.

These data remains unchanged over

a long period of time and there can only

be one valid version that have different

validity period.

Transaction data is data collected as

a part of transactions: meter readingrecorded, bill amount, receivables

amount.

These data has no long-term validity

but only one time at which it is valid.


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In Summary

IS-U is integrated

Service Management (PM-SMA) and Sales and Distribution (SD) applicationcomponents, enabling you to bill service orders, service contracts, and the sale of goods.

The Contract Accounts Receivable and Payable (FI-CA) component manages the largenumber of postings from billing and budget billing requests.

With Device Management you manage the installations, meter reading, and thecertification of all devices for a utility company.

The IS-U Billing component is used for billing the standard divisions like electricity, gasand etc

The IS-U Invoicing component enables you to group services and invoice them on onebill.

In Customer Service you use the Customer Interaction Center (CIC) or Front Office todisplay all data and start frequently used business processes.


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In Summary

IS-U is integrated

In Internet-Self-Services customers can send data or changes to their existing data viathe Internet.

Energy Data Management (EDM) is a solution that meets the requirements of load shapemeasurement, schedule management and the billing of interval energy consumption.

Work Management combines various SAP components and enhances them to includeindustry-specific functions for planning, calculating, executing and billing work orders.


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In Summary

On top of that..

Basic Functions helps manage addresses and regional structures, as well asgenerating dates and schedules for meter readings, billings and budget billings.

Master Data helps manage data that remains fixed for long periods of time. In IS-U,this data includes the business partners, contracts and contract accounts, connectionobjects (buildings and real estate) and the premises, installations and device locationscontained therein.


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Business Master Data Overview

Technical Master Data Overview

Functional Overview 2

Agenda

SAP R/3 and IS-U CCS



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The IS-U house


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The IS-U house

Move-inLink

* Move in can beperformed foreach installationseparately ortogether


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The IS-U house

MOVE-OUT

Contractsterminates

BP & CA is

de-linkedfrom Premise


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Business Master Data

Business Partner

(BP)

Contract Account(CA)

Contract

A person or a legal entity with whom

you have a business relationship

The customers account: themanagement of the customer is driven

by the contract account (billingmethod, payment method, collectionmethod)

An agreement between the businesspartner and the utility company

Business Master DataBusiness Master Data


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One Business Partner to Multiple Contract Accounts

BusinessBusiness

PartnerPartner

Contract Account Contract Account

ContractContract

(Electricity)(Electricity)

ContractContract

(Electricity)(Electricity)

ContractContract

(Water)(Water) One customer can have multiple properties (with multi-utilities)

The contract account defines how the customers account is treated; in this examplethe customers home and business accounts would have different billing and creditterms and therefore have different contract accounts

A contract must exist for each combination of property and service; where two services(multi-utility cases) are supplied at the one property, then two contracts are required


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The Customer is Billed Not the Property

BusinessBusiness

PartnerPartner

Contract Account Contract Account

ContractContract

(Electricity)(Electricity)ContractContract

(Electricity)(Electricity)ContractContract

(Water)(Water)

The meter is read at the property The customer is billed (via the contract account) not the property The customer has the option of receiving one or multiple bills for each property and

services The customer is responsible for the debt not the property


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Business Master Data integration with R/3

Sold-To Party /

Contract Partner

Sold-To Party /Contract Partner

Contract

Account

Contract

Account

Contract

Contract

When a contract partner is created, the standard Sales and Distribution(SD)component customer is also created in the background.


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Agenda




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Connection Object, Premise and Installation

Installation

Apartment 1 Premise

Connection Object

TechnicalMaster Data


Connection Object is a building, piece of

property or other facility that is connectedto the supply grid.

A premise is an enclosed spatial unit thatis supplied with energy, such as anapartment or a factory.

The installation stores the billingproperties for one or more devices at apremise

The device location provides informationon the physical location of the deviceDevice

Location


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The technical master data relationship

Street

ElectricityElectricity

Electricity

Water

Electricity

(Off Peak)

Apartment A(Premise)

Apartment B(Premise)

Apartment D(Premise)

Apartment C(Premise)

Building(Connection Object)

Electricity(Peak)

Installation

Rateinformation forbilling meters

Installation(Division 10)

Installation Installation

Water

Electricity

Installation

(Division 20)


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Business and Technical Master Data Link

Business Partner

Contract Account

Contract

Installation

Apartment 1 Premise

Connection Object

BusinessMaster Data

BusinessMaster Data



The business master data andthe technical master data existseparately

They are linked with the creationof a contract when the customermoves in (the contract stores theinstallation number as well as thecontract account)

When a customer moves out, thelink is broken; the customermaster and technical master datacontinue to exist separately


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The premise incorporatesthe connection object

The installationincorporates the device

and the premise

The contract is the link between the

business and technical master data

Business and Technical Master Data CCS View

Business Master Data

Technical Master Data


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Points for Discussion

Business Partner

Contract Account

ContractConnection Object

Premise

Installation

Device Location

Devices

What are these master data objects?


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Agenda




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Customer Services Overview

Customer services supports

Customerinformation (e.g.accountenquiries, meterreading results)

Execution ofprocesses and

workflow (e.g.new connectionmove-in,disconnection)

Invoicing cost

that arise fromserviceprovision (e.g.create salesorder)

Logging andmanaging

customercontacts (e.g.complaints andappreciations)


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Customer Services Overview


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Customer Services Contract data changes

Move-in has not yet occurred:-No installation allocated

-No Move in date set-No Move out date set

Move-in has occurred:

-Installation is allocated-Move in date is set-No Move out date set

Move-out has occurred:

-Installation is allocated-Move in date is set

-Move out date is set

Contract


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Customer Services - Installation Data Changes


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Device Management Overview


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Device Management Device and Device Category


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Device Management Definition of Device Category

Device Category

- Groups together deviceswith the same feature

- Managed as Materials withmaterial numbers in the MMcomponent


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Device Management Definition of Device

Device Category

- Is an instrument used for measuringconsumptions, processing data orcontrolling and protecting other equipments

- Managed as pieces of equipments withserial numbers in the PM component

Device


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Device Management Definition of Register

Device Category

Device

Register

- Used to meter consumption, energyetc. Is the actual equipment or the

display of the electronic device

- Identified as a register number inthe device


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Billing Overview Billing Master Data


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Billing Billing Class

Classifies installations for billing (e.g. residential, non-residential etc)

Change in billing class also requires change in rate category. Final billing is not

necessary upon changes. Can be valid for several rate categories

Serves the following purposes

Validation

Statistical criterion Controls the determination of the meter reading unit in the regional structure


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Billing Rate Category

Rate category is a sub-category of a single billing class.

Allocated to installation to be used as a classification or representing customer type

of a contract such as extra high tension, high tension and low tension. Contains one valid billing schema.

Determines which outsorting checks occur during billing.

In conjunction with rate type, it determines rates to be applied during rate

determination.


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Billing Rate Type

Rate type is commonly allocated to register to classify the register type such as on-

peak, off-peak etc.

It could also be allocated to device or installation level for use as a classification offlat rate or be a classification of reference value.

In conjunction with rate category, it determines rates to be applied during rate

determination.


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Billing Rate

Rate stores billing rules which are executed during billing run.

It consists of steps and values of how to calculate billing quantity and amount.

Each step is executed with variants program. Values of input and output parameters of rate steps (e.g. quantity, price, factor,

amount etc.) are determined historically at runtime.


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FI-CA Overview

The Contract AccountsReceivable and Payablecomponent is a subledgerdeveloped for industries with a

large customer base and acorrespondingly high volumeof documents to post.

This includes insurance

companies, utilities,telecommunication, and publicservice companies.

SAP R/3

GeneralLedger

CCS (FI-CA)

Sub Ledger

Customer accountbalances aremaintained

Transactions are

posted (automatically)at the customer level

Summarised

AccountingPostings

(No customer

detail)


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FI-CA Business Transaction

Document posting

Account maintenance

Account Display

Installment Plan

Payment posting

Document reversal

Dunning

Deferral

Incoming payment

Interest

Returns processing

Write-off


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Day 1: SAP R/3 and IS-U CCS



Day 2: Functional Overview 1


Agenda


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Customer Service Front Office Overview

Identifications-Prospect-Customer-Premise

-VIP

Information/

Consultation

-Contract account

-Payment

-Bill dispute

Processtransaction(if required)-Create newConnection

-Createrepair order

Start workflow-To remind oftask on afuture date-To trigger

subsequentprocesses

Customers data can be displayed in several information views and in some views, it ispossible to branch to more detailed information on specific areas. In this way, you canaccess information about bills, rates, budget billing amounts, meter reading results orprocess transactions on customers request and etc.


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Customer Service Work Management

Creation

Planning

ReleasePrintout

Confirmation

Technical completion

Billing

Settlement

Closure

Execution

Monitoring

Reporting

Reschedule & Dispatch


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Customer Service Internet Self Service

This component enables utility customers to perform the following via the Internet:

Grant direct debit authorization

Pay bill

Display bill

Provide accounts information

Register move-in

Change bill address

Enter meter readings

Register supplier change Registration and changes to password

Display consumption history

Initiate call-back

Request new password if old password was forgotten


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Device Management Meter Reading

Meter reading organization: street route

Street route defines the sequence in which the devices in a service territory areto be read. Doing this can optimize the meter readers route.

Meter reading unitCity district

StreetConnection object

Device locationDevice

Meter

ReadingUnit


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Meter reading processing

Meter read schedulereached

Create MeterReading Order

Download tohandheld

MR read

Validations Fast entry / Upload

Corrections


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Meter reading result validation

Each meter reading result is checked for plausibility (validated).

Validations can be configured for individual customers and customer group

Meter read result Validations

Correction

Plausible

Implausible

IndependentValidations

DependentValidations


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Meter reading monitoring

Selection criteria

Contract

Installation

Device

Portion

Meter reading unitBusiness partner

Information

Billing orderMeter reading orders

Meter reading results

Monitoring transaction enable you to monitor meter reading entry and status


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Energy Data Management

Energy Data Management (EDM) is a solution that fulfills requirements byoffering interval reading, settlement of energy quantities, scheduling, and billing ofinterval energy consumption.

Fully integrated into IS-U/CCS and can be installed in an existing SAP IS-Usystem as a new component.

Integrated into Intercompany Data Exchange (IDE), which allows for dataexchange in standardized formats and enables the integration of cross-companybusiness processes.

Interfaces with automated meter reading systems

Billi Billi I i i


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Billing Billing vs. Invoicing

Billing

Consumption and bill amountcalculation process

Performed at Contractlevel

Determine billing periods

Determine tariff (rate) data

Billing

Invoicing

Process contract billing tocontract account receivable

and prepare printout

Performed at Contract Accountlevel

Consolidate energy and non-energy charges, e.g. latepayment fee

Consolidate all items fromdifferent contracts to be

invoiced under the samecontract account

Invoicing

Billi P d


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Billing Procedures

Periodic billing

Regularly (1-, 2-, 3-, 4-, 6-monthly or annually)

Bill cycle controlled from scheduling in portion

Sequence determined by scheduling

Interim billing

Not bound to scheduling

Can be initiated manually

Next periodic billing begins at time of interim billing.

Final billing

Created when customer moves out

Can lead to automatic switch of dunning procedure

Billing Procedures


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Billing Procedures

Period-end billing

Carried out separately after a billing cycle

The billing cycle is usually a year, but could also be a period of 2,3,4 or 6 months

Periodic billings can, if necessary, be recalculated and back-billed

Manual billing

Mainly used for corrections of bills

Triggered manually at any time

Independent to master data e.g. adjusted consumption as well as price could beentered directly in the manual bill

FI CA Document Structure


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FI-CA Document Structure

Document headerDoc. numberPosting dateDoc. Type

CurrencyReconcil.key

Business partner itemsBP numberCA numberCompany codeDue dateAmountetc.

General ledger itemsCompany codeG/L accountBusiness areaCost centerAmountetc.

1:N 1:N

FI CA Transfer to GL Accounting


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FI-CA Transfer to GL Accounting

FI-CA documentsG/L140000 $ 100Recon key 090704

FI-CA documentsG/L170000 $ 200Recon key 090704

Summary recordG/L140000 $ 100

G/L170000 $ 200Recon key 090704

FI Documents

40 1400000 $ 10050 1700000 $ 200Reference key 090704

Document

posting

Generateposting

FI-CA Payment


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FI-CA Payment

Automatic

Automatic incoming payments

Collection procedure

Credit payment

Return

Manual

Payment lot

Check lot

Payment at cash desk

Return lot

FI-CA Dunning


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FI-CA Dunning

Determination ofnew dunning level

Generation of newdunning history

Generation of newdunning activities

Printing of

Dunning notices

Minimum/Maximum Amount

Days in ArrearsDunning Frequency

ChargeInterest

Dunning procedureDunning groupingCredit worthiness

Questions


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Quest o s