LAURA CANNONWestminster, CO 80021 720.339.6374 lgcannon@msn.com

Professional HighlightsAnalyst Highlights:

Team Lead Requirements gathering Team Support & Interaction Customer Service Documentation Creation/Improvement Project Implementations Customer Relationship-Building Training Development and Delivery Quality-Driven Communication Skills Organizational & Time Management Microsoft Word, Excel, PowerPoint

Application Analyst Highlights: 16 Years of Experience Sole patient access Analyst responsible for system readiness, including coordination of user acceptance testing,

creation and distribution of Diagnosis and Charge Entry screen changes tip sheets, and go-live support of ICD10 Implementation October 1, 2015.

Interface testing, issue commuication, and transaction posting monitoring support of MeKesson outpatient coding project with Denver Health.

Problem/event ticket management, follow-up, and resultion in a timely manner that meets or exceeds customers expectations and IT Department SLA's.

Particiated in development of new Change Management application and oversight of improvement and transtion of Knowledge Base documentation.

Team Applications on call. Managed project to update and develop new Help Desk Routing Matrix forms for Help Desk Analysts; oversaw analyst

review and revision requirements and process. Assisted with requirements gathering and implementation of Patient & Resource Scheduling appointment system at

University of Kentucky. Analysed and developed all system generate Ad-hoc reports based on custumer requirements gathering, that were

utilized for daily management of resource/patient appointment schedules at the University of Kentucky.

Communication & Documentation Skills Exhibits passion for exceeding customer’s expectations and ensuring satisfaction in a timely manner. Excellent written, oral, and interpersonal communication skills, with ability to interact effectively at all levels of the

organization Understands and can speak in technical terms, and able to translate and communicate to customers in the language

they understand Values diversity and builds trust and rapport with co-workers, management, and customers at all levels of the

organization Exhibits excellent active and reflective listening skills Communicates ideas, facts and information to others in a timely, personable and individualized way

Other Relevant Skills Enjoys setting and reaching goals and continually works to perfect personal performance standards Problem analysis and solution provider with thorough and precise attention to detail Demonstrates professional and personal integrity and strives to see all commitments through to completion while

providing top-quality work Motivated self-starter with ability to work independently as well as in a collaborative team-oriented group environment Expresses a positive and flexible attitude, being open to assisting in other capacities as needed

Employment ExperienceModis Healthcare IT Consulting Denver, CO Siemens Invision Application Analyst 2015 to Feb 2016Denver Health Denver, CO Applications Manager 2004 to 2015

Siemens Managed Services Delivery Manager 2012 to 2014Jewish Hospital Louisville, KY Lead Systems Analyst 2001 to 2004University of Kentucky Lexington, KY Systems Administrator 1995 to 2000

Professional Certificiation & EducationITIL v3 Foundation in IT Service Management AXELOS Global Best Practice Dec 12, 2014Bachelors of Science Degree in Education Eastern Kentucky University