an overview. crmit - a corporate overview © copyright 2013 crmit. all rights reserved. who are we...
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CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Who are we
• Pioneers in SaaS based Customer Experience (CX) solutions and early adopters of Oracle Cloud
• 800+ man years of deployment, implementation & migration expertise
• 175+ successful CRM / CX deployments including custom development and integration
• 100+ CRM training engagements globally• 20+ countries with on site support presence• CRM++ applications for accelerated
deployments (3000+ user base)
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Our Cloud Offerings
Cloud based Customer Experience (CX) Solutions
Portfolio
`
Right NOWRight NOW
Email WorkbenchEmail Workbench
Social CRMSocial CRMATGATG
Mobile CRMMobile CRM
CRM On DemandCRM On Demand
Sales & Marketing Services Applications
SSPSSP
Cloud IntegrationCloud IntegrationService Offerings
SRMSRM
User AdoptionUser Adoption
CTICTIFusion CRMFusion CRM
EloquaEloqua
SRMSRM
Managed MarketingManaged Marketing Data Management & AnalyticsData Management & Analytics
Independent Testing Independent Testing TrainingTraining
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Oracle® Fusion CRMAn Overview
Territory Management
Quota Management
Forecasting
Campaign Management
Lead Management
Sales Predictions
Personal Campaign
Opportunity Management
Customer Center
Desktop Integration
Mobile SalesContracts
Sales Planning Sales Prospecting Sales Productivity
Sales & Marketing
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Oracle® RightNowCX (Customer Experience) Cloud Services
Rich online CX solution to research, purchase, or resolve issues from any device
Manage interactions across the social web as an integrated part of CX
Manage customer journey through unified records, interfaces and knowledge
Services
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
CRM ++ Applications
Oracle® Fusion CRM
Framework
Email Workbench
Social CRMComputerTelephonyIntegration
SelfServicePortal
MobileCRM
Enabling rapid deployment and enhanced customer experience
3000+ users in sales, marketing, service & support organizations
Oracle® Cloud Private Cloud @Customer
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Industry Experience
Financial Services
IndustrialManufacturing
Travel &Transportation
Insurance
Education & Research
Engineering &Construction
Public Sector
HealthcareConsumer Goods
High Technology
Retail
Life Science
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Management Team
Founder & CEO
Vinod Reddy
Sr. Director – Consulting & Customer ExperienceVenkatesan Sundaram
Sr. Director - InnovationsNaga Chokkanathan
Director – User AdoptionBhasker Rao Rakesh Naidu
Director - Sales
Director – PMO & QualityFijoe Joseph Mathew Dinesh Poduval
Director - Marketing
Ravi ShankarDirector - HR
Raj BadoniDirector – Business Development
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Key Differentiators
Building Technology CompetencyCo-innovators of CRMIT’s CRM++ applicationsEarly adaptors of Oracle® CX and Oracle® Cloud
Flat, field-oriented management structureEnabling nimble and quick response to clients.Flexible and adaptable.
Proven track record of long term relationshipsCRMIT has implemented some of the most complex solutions on Oracle® technologies through onsite, near shore & offshore
Project ManagementProven project execution capabilities, quality/metrics focus and global delivery, leads to successful projects and very attractive ROI
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Partial list of customers
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
What do our customers sayThanks for your super support and very hardwork. These were executed professionally and Ithink we got the balance right, judging by the feedback and also from myobservations.
Saty Joshi, Interactive Marketing & CRM Marketing Excellence3M
…CRM IT has demonstrated the skills and abilities to met or exceed all of our business expectations…….
Throughout the process & requirements gathering workshops and the subsequent week of determining solutions, completing activities etc, they have both been very approachable. Their knowledge of CRMoD and their willingness to offer proactive, practical alternative solutions wherever possible has made it a pleasure to work with them.
David Atkinson, Functional Analyst, Suncorp Group Limited
James T LaneVice President - Sales Reporting
United Health Group
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Enabling Excellence
2012 Winner
*Awards and Accolades won by our CRM customers
Best Customer Relationship Management Program Award
Best SaaS-Based Program Award
National Award
for E-governance
2007-08
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Global Spread
Deployment base spread over 20+ countries
Sales & Support Offices
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Reach us
Americas1525 McCarthy BlvdSuite 1000,Milpitas, CA 95035USA
EMEA9 Devonshire Square, London EC2M 4YFUK
Australia & N ZealandSuite 19, 103 George StreetParramatta, NSW 2150Australia
Japan2-21-7-703 Kiba, Koto- Ku, Tokyo 135-0042, Japan
MalaysiaB-5-8 Plaza Mont KiaraMont Kiara 50480Kuala Lumpur, Malaysia
+603 2726 2759+81 3 5809 8444
+1 (408) 722 0634 + 44 203 586 1248 +61 2 9186 2550
Rest of Asia# 14, CRMIT Towers,BTM Layout 1st Stage, 100 Ft Ring RoadBangalore 560068 India
+91 (80) 4292 5555
CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Thank [email protected]