an lvc faculty business support - inlingua · ready for business support “lvc is ready to prepare...
TRANSCRIPT
Business Support
An LVC Faculty
Essential Work, in English
The Faculty of Business Support
“Luxembourg has a worldwide reputation for international business and finance. Many of the
biggest names in business are present in the region and they rely on skilled members of their
business support team. They depend on their staff to meet the needs of international clients and
increasingly this means delivering their services in English. Those without the necessary skills risk
being overlooked in the job market.
English at LVC will give you the advantage you need.”
Ready for Business Support
“LVC is ready to prepare you for work in business support. The programs in the Faculty of Business
Support are designed to enable you do perform your job with confidence and professionalism. At
LVC, we provide professional English language training for call centers, logistics and secretarial work.
Additionally, LVC has the ability to create individual, fully customized courses designed to meet
your requirements. Speak with an LVC consultant today regarding your English language needs.
At LVC, we can develop the English language skills you need in order to succeed in the field of
business support.”
Rita Costa Director of Studies
English Department
Erlend Firth ESP Consultant
Call Centers
Unit 1 – Call Center Layout
Unit 2 – Tools and Equipment
Unit 3 – Work Hours
Unit 4 – Qualities of a Representative
Unit 5 – Skills 1
Unit 6 – Skills 2
Unit 7 – Basic Actions
Unit 8 – Phone Communication 1
Unit 9 – Phone Communication 2
Unit 10 – Leaving Messages
Unit 11 – Transfers
Unit 12 – Taking Payments
Unit 13 – Call Types
Unit 14 – Answering Services
Unit 15 – Training
Unit 1 – Conversation Cycle 1
Unit 2 – Conversation Cycle 2
Unit 3 – Customer Service
Unit 4 – Tech Support 1
Unit 5 – Tech Support 2
Unit 6 – Sales 1
Unit 7 – Sales 2
Unit 8 – Collections
Unit 9 – Technology 1
Unit 10 – Technology 2
Unit 11 – Metrics
Unit 12 – Performance Evaluation
Unit 13 – Performance Incentives
Unit 14 – Scheduling 1
Unit 15 – Scheduling 2
Unit 1 – Time Management
Unit 2 – Language Barriers
Unit 3 – Handling Angry Customers
Unit 4 – Handling Difficult Customers
Unit 5 – Handling Unusual Situations
Unit 6 – Relationship Management
Unit 7 – Customer Satisfaction Survey
Unit 8 – Customer Privacy
Unit 9 – Online Support 1
Unit 10 – Online Support 2
Unit 11 – Managing Stress
Unit 12 – Health
Unit 13 – Outsourcing
Unit 14 – Management
Unit 15 – Careers
Call Centers: Call Centers is a new educational resource for call center professionals who want to improve their English
communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-
by-step instruction that immerses students in the four key language components: reading, listening, speaking and
writing. Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech
support and automated systems.
Levels: The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases.
Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through
written and oral production.
Included Features: A variety of realistic reading passages, career-specific dialogues, 45 reading and listening comprehension checks,
over 400 vocabulary terms and phrases, guided speaking and writing exercises, complete glossary of terms and
phrases.
Level 1 - 101 Level 2 - 201 Level 3 - 301
Logistics
Unit 1 – Logistics
Unit 2 – Logistics Jobs 1
Unit 3 – Logistics Jobs 2
Unit 4 – Employment Opportunities
Unit 5 – Basic Math
Unit 6 – Measurements
Unit 7 – Safety Issues
Unit 8 – Customer Service
Unit 9 – Supply Chain
Unit 10 – Supplier Planning
Unit 11 – Types of Inventory
Unit 12 – Inventory Costs
Unit 13 – Third-Party Logistics
Unit 14 – Inbound Logistics
Unit 15 – Outbound Logistics
Unit 1 – Procurement Logistics
Unit 2 – Production Logistics
Unit 3 – Distribution Logistics
Unit 4 – Disposal Logistics
Unit 5 – Food Logistics
Unit 6 – Reverse Logistics
Unit 7 – Emergency Logistics
Unit 8 – Ordering and Scheduling
Unit 9 – Planning Information
Unit 10 – Material Handling Systems
Unit 11 – Material Handling Equipment
Unit 12 – Material Transport Units
Unit 13 – Storage Areas
Unit 14 – Storage Analysis
Unit 15 – Storage Equipment
Unit 1 – Information Systems
Unit 2 – Warehouse Management
Unit 3 – Distribution Centers
Unit 4 – The Loading Dock
Unit 5 – Customs
Unit 6 – Cargo Insurance
Unit 7 – Shipping Documents
Unit 8 – Transportation Load Planning
Unit 9 – Air Freight
Unit 10 – Rail Freight
Unit 11 – Motor Freight
Unit 12 – Ocean Freight
Unit 13 – Logistics Problems
Unit 14 – Security
Unit 15 – Sustainability
Logistics: This book is a new educational resource for logistics professionals who want to improve their English communication
in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-by-step
instruction that immerses students in the four key language components: reading, listening, speaking and
writing. Logistics addresses topics including handling materials, shipping equipment, tracking inventories,
warehousing and career options.
Levels: The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases.
Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through
written and oral production.
Included Features: A variety of realistic reading passages, career-specific dialogues, 45 reading and listening comprehension checks,
over 400 vocabulary terms and phrases, guided speaking and writing exercises, complete glossary of terms and
phrases.
Level 1 - 101 Level 2 - 201 Level 3 - 301
Sales and Marketing
Unit 1 – Sales
Unit 2 – Marketing
Unit 3 – Types of Sales 1
Unit 4 – Types of Sales 2
Unit 5 – The Marketing Mix 1
Unit 6 – The Marketing Mix 2
Unit 7 – Product Descriptions
Unit 8 – Product Details 1
Unit 9 – Product Details 2
Unit 10 – Distribution and Pricing
Unit 11 – Payment Options
Unit 12 – Costs and Profit
Unit 13 – Describing Change
Unit 14 – Describing Benefits
Unit 15 – The Marketing Sales Force
Unit 1 – Sales Systems
Unit 2 – Opening
Unit 3 – Following Up
Unit 4 – Negotiating
Unit 5 – Closing
Unit 6 – Commisions
Unit 7 – Sales Presentations
Unit 8 – Consumer Problems
Unit 9 – Promotion and Sales
Unit 10 – Sales Forecasts
Unit 11 – Networking
Unit 12 – Motivation Techniques
Unit 13 – Sales Territories
Unit 14 – Sales Ethics
Unit 15 – Internet Sales
Unit 1 – Branding
Unit 2 – Markets and Competition
Unit 3 – Customer Relations Management
Unit 4 – Consumer Behaviour
Unit 5 – Marketing Research 1
Unit 6 – Marketing Research 2
Unit 7 – Marketing Strategies
Unit 8 – Campaign Assessment
Unit 9 – Endorsements and Sponsors
Unit 10 – Marketing Environments
Unit 11 – Market Segmentation
Unit 12 – Advertising
Unit 13 – Marketing Ethics
Unit 14 – Marketing and Technology
Unit 15 – International Marketing
Sales and Marketing: Sales and Marketing is a new educational resource for sales and marketing professionals who want to improve their
English communication in a work environment. Incorporating career specific vocabulary and contexts, each unit
offers step-by-step instruction that immerses students in the four key language components: reading, listening,
speaking and writing. Sales and Marketing addresses topics including the marketing mix, closing, commissions,
marketing strategies and consumer behavior.
Levels: The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases.
Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through
written and oral production.
Included Features: A variety of realistic reading passages, career-specific dialogues, 45 reading and listening comprehension checks,
over 400 vocabulary terms and phrases, guided speaking and writing exercises, complete glossary of terms and
phrases.
Level 1 - 101 Level 2 - 201 Level 3 - 301
Secretarial
Unit 1 – Office supplies
Unit 2 – Office furniture
Unit 3 – Reference Books
Unit 4 – Office Machinery
Unit 5 – Office Documents
Unit 6 – Greeting Visitors
Unit 7 – Helping Visitors
Unit 8 – Office Schedules
Unit 9 – Phone Calls
Unit 10 – Qualities of a Good Employee
Unit 11 – Departments
Unit 12 – Answering the Phone
Unit 13 – Making Appointments
Unit 14 – Business Letters
Unit 15 – Graphs and Charts
Unit 1 – Office Routines
Unit 2 – Quantities
Unit 3 – Writing Invitations
Unit 4 – Making Travel Arrangements
Unit 5 – Booking a Hotel Room
Unit 6 – Travel Preparations
Unit 7 – Filing Equipment
Unit 8 – Filing Systems
Unit 9 – Record-Keeping
Unit 10 – Business Communication
Unit 11 – Using Computers
Unit 12 – Word Processing
Unit 13 – Meetings
Unit 14 – Conferences
Unit 15 – Conference Supplies
Unit 1 – Company Activities
Unit 2 – Administrative Assistant
Unit 3 – Employment
Unit 4 – Business Transactions
Unit 5 – Agendas
Unit 6 – Taking Meetings
Unit 7 – The Mail
Unit 8 – Official Letters
Unit 9 – Telecommunications
Unit 10 – Business Abbreviations
Unit 11 – Money
Unit 12 – Banking
Unit 13 – Wages
Unit 14 – Bookkeeping
Unit 15 – Requests for Payment
Secretarial: Secretarial is a new educational resource for secretarial professionals who want to improve their English
communication skills in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers
step-by-step instruction that immerses students in the four key language components: reading, listening, speaking
and writing. Secretarial addresses topics including equipment, bookkeeping, business correspondence,
communications and computers.
Levels: The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases.
Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through
written and oral production.
Included Features: A variety of realistic reading passages, career-specific dialogues, 45 reading and listening comprehension checks,
over 400 vocabulary terms and phrases, guided speaking and writing exercises, complete glossary of terms and
phrases.
Level 1 - 101 Level 2 - 201 Level 3 - 301
Coming Soon At LVC, we are continually expanding the range of available courses to ensure that we can provide
the right course for you.
Contact LVC to find out more about these upcoming courses.
Public Relations Customer Care
Trucks and Lorries Business Correspondence
Employers and educational
institutions will be in no doubt
about your English language
skills when presented with this
certificate of professional
training.
Situated close to the centre of London, the University of Greenwich
boasts a substantial Faculty of Education. Drawing on their extensive
knowledge and experience of language education, the university now offers
language certificates for international students.
LVC is the sole provider of Greenwich exams in the Greater Region.
The University of Greenwich
A Prestigious Certificate
Complete your education at LVC by
obtaining a certificate of English
validated by the University of
Greenwich, England.
Each course offered by LVC has a
corresponding, specialized exam and
certificate.
Complete Your
Education at LVC
University Validated Certificates
LVC and Your Education
Level 1 - 101
LVC – Preparation for
AGE
18
Job / University
Level 2 - 201
Level 3 - 301
Certificate of English
AGE
21
The Faculty of Sport Fitness Training
Sports
The World Cup
Worldwide Sports Events
The Faculty of Social Sciences and
Education Kindergarten Teacher
Au Pair
The Faculty of Travel and Hospitality Civil Aviation
Cooking
Flight Attendant
Food Service Industries
Hotels and Catering
The Seafood Industry
Tourism
Taxi Drivers
The Faculty of Construction and Trades Architecture
Automotive Industry
Buildings
Electricians
Mechanics
Merchant Navy
Mining
Natural Gas
Petroleum
Plumbing
Roads and Highways
The Faculty of Design Art and Design
Architecture
The Faculty of Security Air Force
Firefighter
Military
Navy
Police
Security Professional
The Faculty of Science, Engineering
and Technology Agricultural Engineering
Computing
Computer Engineering
Electronics
Engineering
Environmental Engineering
Environmental Science
Genetic Engineering
Information Technology
Mechanical Engineering
Nuclear Engineering
Software Engineering
The Faculty of Business Support Call Centres
Logistics
Sales and Marketing
Secretarial
The Faculty of Business Management Accounting
Banking
Business English
Finance
Human Resources
Insurance
Management
The Faculty of Agriculture Agriculture
Agricultural Engineering
Forestry
Faculties and Courses
The Faculty of Healthcare and Medicine Dental Hygienist
Dentistry
Nursing
Medical Practitioner
Physician Assistant
Physiotherapy
Beauty Salon
The Faculty of Law Law
Introduction to International Legal English
LUXEMBOURG
5, rue de Hesperange
1731 Luxembourg
+352.40.35.47
ESCH-SUR-ALZETTE
WILTZ CASTLE
OUR TRAINING CENTRES
IN LUXEMBOURG
The LVC team is ready to answer any questions you
may have.
Contact our training centre to discuss your
requirements and arrange a complimentary
English placement test today.
LVC – Luxembourg Erlend Firth ESP Consultant – Adult Education
+352 40 35 47
5, rue de Hesperange
1731 Luxembourg
LVC is the product of over twenty years’ experience of delivering first class language training throughout
Luxembourg. During this time, we have developed an extensive understanding of the needs of language
learners. Having identified a need for specialized language training, LVC has responded by providing the
courses you require.
Experts in Education
Learn from the Best
To deliver the best possible learning opportunities, LVC provides experienced, qualified trainers. These
native speaker or bilingual trainers draw upon years of teaching experience. Backed by a wealth of
teaching resources, our trainers ensure the lessons challenge and engage learners.
The International inlingua Schools of Language
inlingua® is part of an international training organization established in 1968 in Bern, Switzerland. There
are over 350 language centres in 44 countries worldwide. Millions of clients and employees of large and
small companies, institutions and government offices have benefitted from the inlingua® method of
language training.