an introduction to the spiceworks help desk & user portal
DESCRIPTION
Spiceworks Boot Camp Chicago session slides presented by Doug Brown, Spiceworks' Product Marketer.TRANSCRIPT
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An Introduction toThe Spiceworks Help Desk
& User Portal
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This Afternoon’s Topics:
Help Desk- Why Use a Help Desk Anyway?- Understanding Ticket Workflow- Ticket Creation & Organization- Working a Ticket in Spiceworks
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This Afternoon’s Topics:
User Portal- Why Use a User Portal Anyway?- Managing Communication - In & Out- Setting Up Your User Portal- Managing Your Content
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“If you ever need a helping hand, youʼll find one at the end of your arm... as you grow older you discover that you have two hands - one for helping yourself, the other for helping others..”
- Audrey HepburnAmerican Actress
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“You cannot help men permanentlyby doing for them what they coulddo for themselves.”
- Abraham Lincoln16th US President
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“An integrated help desk solution isan imperative part of any modern information system. It yields healthier networks, happier users, and saner systems administrators.”
- Sir Winston ChurchillBritish Prime Minister
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Hello.
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Note to self.
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Note to self.
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Help!.
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TicketResolution
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Ticket
Resolution
Response Collaboration
ReportingChange
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Help Desk
How Tickets are Submitted
User Portal
Admin