an assessment of service delivery findings

7/31/2019 An Assessment of Service Delivery Findings

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AN ASSESSMENT OF MARKET SERVICE DELIVERYThe story so far)

Findings: Erekua Maureen OdoiKMA with support from

GTZ/LRED

3rd September, 2009, Kumasi


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Why the need: Market Group Confidence ?

1 overvie objecti

2 App

Findi

3 Concl

Next


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Kwadaso Sub-Metro Profile

Has one Town Council

with five (5) electoral

areas.

Population of 217,668(ref. 2000 Population &

Housing Census).

Population for 2008 was

projected to be about

318,689 (population

rate of about 5.1% per

anum)


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Kwadaso Sub-Metro Profile

Agriculture is one of the

major economic

activities of the

populace. Employment / labour

force:

85%: trading activities

5%: government

workers

5%: manufacturing

5%: unemployed


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Objectives

1

Assessment of Market Service Delivery, especially for

market women (who form the majority of vendors)

2

Support the establishment of dialogue between market

groups, different public agencies (electricity, police , water,

Ghana education Service etc) and other service providers

3

Support Development of strategies to address gaps inservice delivery


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Overview

GTZ/LRED started 3 years ago to supportlocal and regional economic development

KMF (Kwadaso Market Facility) wasestablished over 15 years ago

Initial contributions by market vendors were

used to build market

Long period of misunderstanding among keystakeholders

Two years ago KMA was authorised tomanage facility

Market houses a total of 400 stalls and shops

Vendors are categorised into micro and smallenterprises

There are seven (7) organised commoditygroups

Kwadaso Market has received substantialsupport from the KMA to refurbish it

Refsol is currently managing the facility

KMA/GTZ/NBSSI agreed to work together tosupport the government on Kwadaso (4months ago)

Kwadaso was selected as an initial pilot


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Approach

Dialogue

SWOT Analysis Action plan & Peer learning

Prioritising

Identification of service providers and

challengesWorld Cafe discussion on challenges

Identification of Market Facility Management Issues

Identification of actors Focal group discussions on issues


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ApproachFindings

1

Dialogue 1

stakeholders

Dialogue 2Private SectorEngagement

StakeholdersEngagement

Business Cocktail

Dialogue 3

& Action plan


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Findings

Executives of Kwadaso Market Group Committee at the Business Lunch


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SERVICE PROVIDERS, CHALLENGES &

ACTION PLAN

No Issue Identified Challenges Presented by

Service Delivery Agencies

Action Plan (way forward)

1 Access to finance

and business

development

services

High interest rates on loan secured

for small scale business

Inadequate funds acquisition to

undertake small business proposal

Inadequate profit retention

because of low turnover

Road construction has affected

patronage of market

SMEs have difficulty accessing

loans due to the following:

Poor book keeping

Poor saving culture

Non active membership to

Capacity building of Business Plans

and entrepreneur in the market

place

Advertising market on radio

stations within the community etc.

Erecting bill boards to advertise

the market


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ACTION PLAN




2 Fire Service-Security for

property

Inaccessibility to area by

emergency response groups

Unavailability of hydrant to

adjust fire and management

Creating an avenue for

educating the residents and

business owners and traders

Establish good relationship

with emergency response unit

of Fire Service to educatemembers /vendors

Advocate on Fire Service


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ACTION PLAN




3 Police- security Lack of logistics in the area ofvehicles, manpower,

accommodation for personnel,

communication equipments etc.

Inadequate police station to cater

for the large community

Non-cooperation by citizens

Less motivation for security

personnel to work effectively

Advocate on Police capacity

building to educate market

vendors

Consider creating police unit /post

market

4 Electricity companysecurity

Stealing of cables and conductors

Burning of rubbish around wooden

poles

Illegal connection

Tempering of energy meters

Contact electricity company and

report situation to them

Contact sub metro /electricity for

more lamp holders

Vendors at market prepared to

replace bulbs


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ACTION PLAN




5 Sanitation Cost-sharing in waste

management in the metropolis

Provision of adequate sanitation

facilities and sites

Ensuring quality service delivery

Find effective and

environmentally friendly ways of

both solid waste and liquid

waste disposal

Difficulty in accessing land for

installation of system equipment

Request to assembly for refuse

skips and trucks

Vendors prepared to bare cost

of collectors in the form of daily/weekly/monthly refuse levy

payments

Vendors to institute by-laws on

sanitation in the market

Educate members/vendors on

sanitation and refuse mgt. Meet operators of toilet facility

and KMA and sub-metro to

discus proper mgt. of toilet

facility

Meet KMA/Sub-metro for space

to construct own urinal


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ACTION PLAN




6 Infrastructure Inadequate gates to seal offthieves

The market structure has good

layout

Toilet facilities are not good

Poor road network

Lack of drainage

Lack of banisters

Contact KMA for provision in

budget to provide adequate

gates and banisters at the

market Steps to be put in place to

maintain market layout to

avoid congestion at the

market

Request to be sent to

Department of Urban Roads

to develop alternative roads

to aid access to the market

due to road construction

Request to be made to DUR

and KMA for lorry park


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Rating of Service Providers by private sector actors

Service

Providers

Excellent Satisfactory Unsatisfactory %

KMA

33.3 66.7 100

ECG 33.3 33.3 33.3 100

GWCL 100 100

FIRE SERVICE 33.3 66.7 100

GHANA

POLICE

100 100

INTERNALREVENUE

33.3 66.7

Total Average 16.7 33.3 50 100


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DIALOGUE & SUGGESTIONS

ISSUES / CONCERNS RAISED SUGGESTIONS MADE

Some vendors reluctant to paying taxes

because market structures were

developed by them.

Vendors need to realize that because

structures were developed by them gives

them a stronger right over the property.

However, payment of taxes and levies are

statutory obligations which cannot be

overlooked. Levies and taxes collected

forms a small percentage of monies used

for market development.

There is a general misunderstanding on

the taxes and levies that must be paid by

the vendors at the market

There is therefore the need for education

on the taxes, levies and statutory

payments required from the vendors


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Service provider not proactive. Service

provider not fulfilling side of bargain.

Need to realize that service provider

has challenges in logistics, personnel

etc. There is the need forcollaboration and support from the

service beneficiaries.

Market deserted by vendors because

of high cost of stores and sheds.

Advance payments are also

demanded.

Reduction of the rates of the stores

and accepting payments in

installments is encouraged.


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A lot of stores closed because of low

economic activities

More publicity work on the market

and activities at the market to the

public.There is not financial institution

operating near the market facility.

Vendors are forced to carry various

sums of money on them. This result in

occasional attacks by robbers.

Invitation letters should be sent to

financial institutions


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Accessibility of market has been

limited by delayed road construction

works. This has contributed to lowpatronage of market by the public.

There is the need for alternative road

access to the market to be developed.

Wasted management at the market is

better but the burn refuse near

electric poles, dump them in drains

which cause siltation, and leave them

on the streets limiting traffic flow.

Make by-laws on refuse management

at the market

Continuous education on the

relevance of effective refuse

management at the market facility.


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Toilet facility at the market is poorly

managed. The sanitary conditions are

very poor.

Contact KMA/Sub-metro for advice.

Sanitary inspectors should regularly

visit the place.No urinary facility near the market

facility

Vendors are prepared to construct

own facility. Vendors should contact

KMA/ Sub-metro for advice.


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It is difficult to genuinely obtain

electric meters. This encourages some

vendors to share meters andpromotes illegal connections.

Situation should be formally reported

to the electricity company of Ghana

for direction

Participation in LRED dialogue has

been very educative. Some

participants can be resource persons

in other places.

LRED should not be a case study alone

but be replicated in other places.


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Market Management Facility

Committee


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Next Steps

Issue Strength Weakness Opportunities Threats

Objective : To improve business development services

BusinessDevelopment

GovernmentRevenue

Low EconomicActivity

Increase inProfit Margins

Closed Shops

Banking and

Access toFinance

Vibrant market ,

high populationdensity

50,000 eligible

voters

Low patronage

and customersDue to road

construction

works

Banks and non-

financialadvisory

services

Low Repayment

of loans


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Quick win Action 1: How do we identify

this building as part of Business Devt ?

Trust

Respect &Confidence

Commitment

Action

10 member Kwadaso

Market Group Committee

Formed

Over fifty percent of the

ratings showed that a desire

for improved services in the

identified issues .

Four (4) major key issues

identifed and prioritised

Eleven (11) key challenges

identified

Commitment to dialogue

and actions


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Appreciation Government of Ghana

KMA Directorates andPlanning Department

Kwadaso Sub-metroManagement Team

Stakeholders public servicedelivery actors

Kwadaso Market GroupCommittee

Regional Coord. Council National Board for Small

Scale Industries

GTZ-LRED componentAdvisory Team

an assessment of service delivery findings

Documents