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An alternative (insular) view from Government Allan W Paterson Director, Information Systems Division allan.paterson@gov.imallan.paterson@gov.im, @bigcheeser 25 th February 2010 Virtualisation & Cloud Computing Ark Conference Slide 2 Perhaps a key message to start.... Technology is a bridge......... not a destination Slide 3 Theres no such thing as a new idea March 30, 1965 "a nationwide information utility, which will enable subscribers to obtain, economically, efficiently, immediately, the required information flow to facilitate the conduct of business and other affairs." Source Rough Type Nicholas Carrs blog 28 November 2009 Slide 4 So, why didnt it happen in the 70s, 80s, 90s,...? Andy Groves, Chairman of Intel, 1995 The telecommunications network only doubles in capacity every century Without an effective distribution grid, sophisticated IT services cannot be delivered outside a very small domain Eric Schmidt, CEO of Google, 1993 When the network becomes as fast as the processors, the computer hollows out and spreads across the network With the widespread introduction of fibre broadband, the network is the computer Slide 5 Lets talk about ICT enabling the business How we started (1986) Where we were at the start of the 21 st C Where we should be EffectiveEfficient Customer Focussed Slide 6 Physician heal thyself Symptoms One of everything and multiples of the one Variety of old technology high risk high license costs Failing projects High complexity Owned by the suppliers Lacking transparency Over 100 pages of forms if you were a small family business moving to the island Benchmarking services High cost centre high cost distributed inhibiting service improvement Slide 7 So from an IT point of view, we wanted . A jargon free approach to 21 st Century technology M M arket leading with 3 rd party solution vendors S S imple, Secure, Scalable, Shared, Standards, Smart sourced C C onsolidated, Converged, Commodity, Cheaper providing a robust and responsive service base Strategic relationships Cisco and Microsoft Windows is an enterprise, open system, when the Network is the computer Slide 8 And we got the authority.... Isle of Man Government ICT Policy Isle of Man Government is committed to the use of integrated ICT for competitive advantage. Accordingly, Government will maintain a central strategic ownership of ICT technologies, process and data architecture, standards and governance, and ICT Production Services. This enables an overarching perspective of ICT and its contribution to the effectiveness and productivity of Public Service, as well as driving a more cost efficient base for ICT in Government. Slide 9 Getting to Customer Focussed Service 1. Foundations3. Common Areas2. Building Infrastructure Slide 10 The Foundations Data Centres Desktop Network Website Contracts & Frameworks Slide 11 We gotta have a network diagram Slide 12 What kind of service did we aim for.... Slide 13 And we gotta have an architecture picture Slide 14 What that actually means.... Application AApplication B Slide 15 And the desktop service..... PC & laptop failure fix or replace within 1 hour Operating system current & -1 Single sign-on Remote support Central patching / anti-virus Procurement cost down by over 50%, lead time by 90% File & Print servers from 44 down to 3 Reported desktop faults down by 65% Slide 16 The Building Infrastructure Security Registration & Authentication Audit Poste Restante Change of Circumstance Payment engine Interoperability Slide 17 The Common Areas Accounting Customer Relationship MannGIS Records Mann E-mail Vehicle Management Slide 18 The move to a single patient record is a key step towards improved medical outcomes as well as real efficiencies So, does it make a difference? Slide 19 And does this approach offer value? Slide 20 More opportunities for convergence.... Slide 21 And lets not forget Sustainability Slide 22 Learnings The legacy world Climate change Managing eggs in one basket Data Protection The real issues remain business issues There is resistance to shared services VFM audit, audit, and audit again Cloud is a sourcing issue The future is hybrid and consumerised We need to focus on web services Slide 23 Thank you - Gura mie ayd