Amy Norton20 Lexington Avenue

Wallington, NJ 07057Home 973-470-0209Cell 201-527-7894

AMYN1956@comcast.net

OBJECTIVE: Obtain a challenging position that will enable me to utilize my extensive work experience in the areas of sales support and analysis, customer service and logistics

EXPERIENCE:

2008 – Present A&P formally with Palisades International LLC who was the in house broker for Great A&P Tea Company

Customer Service ManagerResponsible for supporting all Business Managers and Category Managers with knowledgeable information concerning all private label items shipping to the stores.

Report to upper management the Private Label Service Level Weekly Sales Figures on all categories for each week.

Set up all new Private Label Items in the A&P System Ensure all Private Label items are set up in the C&S Wholesale Grocers system Maintain and updated private label data files Ensure all private label items are being shipped to the stores Be the liaison between vendors and C&S Wholesale Grocers Review and monitor A&P Label inventories in the C&S warehouse and address out of stocks Set up new vendors Identify, categorize and help resolve deduction discrepancies between vendors, A&P and C&S

Wholesalers

1989 to 2008 KIK Custom Products (Formerly Heritage Brands/Manhattan Products) Carlstadt, NJ

DirectorSales Support, Customer Service and Logistics: Responsible for supporting the E.V.P. of Sales and Sales Managers, product forecasting and procurement and oversight of the logistics and customer service group

Communicate all sales related internal and external correspondence to include new item announcements, promotional reports, price increases and other related information

Develop departmental sales reports and customized business reviews for the sales group Calculate and track customer accrual accounts on a monthly basis Set up and maintain sales information in the JDE system to include costing, accruals, commissions,

new account and new item set up and EDI requirements Maintain and update customer data files Set up item forecasting in the system for both turn business and promotional usage Forecast and purchase all outside products from co packed vendors Develop and maintain customer service level reports Work with production planning on a daily basis to prioritize production needs Monitor warehouse inventory levels to prevent out of stock situations Responsible for managing logistics manager and customer service representative

1978 – 1989 J.L. Prescott Company – Passaic, NJ

Sales Administrator:Responsible for providing analytic information to the Sales Department and the Customer Service Department as well as communicating with external associates.

Communicated price increases and maintained customer records in the system Entered and maintained necessary information on all new accounts and items Provided product information through communication with manufacturing department Supervised the preparation of system generated informational reports and surveys Acted as liaison with coupon clearing house Interfaced with Sales, Purchasing, R&D and Manufacturing to initiate new products and

modifications Identify, categorize and resolve deduction discrepancies encountered in invoice billings and handled

all associated internal and external correspondence Provided Profit Plan information to sales personnel

1974 – 1978 Halper Brothers – Elizabeth, NJPart-time position during college

EDUCATION:1978 Cook College – Rutgers University, New Brunswick, NJ

Degree: BS in PreVet Medicine and Animal Sciences

SKILLS: Microsoft XP, Word, Power Point, Excel, AS400 and JDE Edwards.

REFERENCES: Upon request