amtrak-ink-dec-jan-2013

i n kA Monthly Publication for and by Amtrak Employees

Volume 18 • Issue 1 • December - January 2013

President’sService &Safety Awards Congratulations to thisyear’s recipients!

Customers SharePraise for AmtrakEmployees

Exclusive PhotosInside the PSSA Luncheon

Train of Thought

want to start off by thanking all ofyou for your service this year. Yourhard work combined with our

record-breaking 31.2 million customersand $2.2 billion in revenueresulted in a 50 percentreduction in our federaloperating need in currentdollars compared to justeight years ago. No onecan argue: we’re doingmore with less. During 2012, Amtrak

achieved several impor-tant company milestones.We completed a system-wide comprehensiverollout of our eTicketingprogram, allowing cus-tomers more ways to buyand experience our products. The newNorfolk, Va., service extension signifiesthe first intercity passenger rail serviceto the area since 1977 and allows us toconnect customers using the Richmond- Petersburg - Norfolk line to points asfar north as Boston via our NortheastCorridor service. In addition, ourAmtrak Police Department receivedinternational accreditation through theCommission on Accreditation on LawEnforcement Inc., signifying our unwa-vering dedication to the safety of ouremployees and passengers to law

enforcement programs around theworld.The following pages of this issue are

also full of accomplishments. Amtrakhas a long history of rec-ognizing its employeeswho go above andbeyond their calls of dutythrough our President’sService & Safety Awards.These employees haveexceeded all expectationsin supporting our corpo-rate goals of safety,customer focus, mobilityand connectivity, environ-mental and energy, andfinancial and organiza-tional excellence. Theirhard work was recog-

nized at a luncheon in Washington,D.C., in November, and I am sharingtheir stories with you to inspire goodworks throughout the rest of theAmtrak system. The next 12 months will surely bring

more improvements, more accomplish-ments and more exciting changes forour company. Most importantly, as wehead into the New Year, I want to wishyou and your families a safe and happy2013.Thank you for everything you do

everyday for Amtrak. �

2 | December-January 2013 Amtrak Ink

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Check us out on Facebook,Twitter and YouTube

Joe H. Boardman

AA

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June

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Help with our Safe-2-Safer Goal!

100,000

Amtrak Employee and Customer Communications

Joe McHugh, Vice President I. Suzi Andiman, Blair Hammond, EditorGovernment Affairs & Director Employee & Employee & CustomerCorporate Communications Customer Communications Communications

Marlon Sharpe Julia Quinn Collin KingPrincipal Graphic Designer Director, Social Media Graphic SpecialistCorporate Communications Corporate Communications Corporate Communications

The peer-to-peer injury-prevention program Safe-2-Saferhas a new goal of reaching100,000 observations in fiscalyear 2013. Track Amtrak’ssystem-wide progress eachmonth.

Amtrak Ink December-January 2013 | 3

Front Line Focus“I recently traveled Amtrak through Mississippi to NewOrleans and I want to compliment whatever person oragency made the decision to beautify the passenger stationsalong the Crescent’s route through the state. I have gone alot of places by train, and I was very impressed by the beau-tiful buildings of Hattiesburg and Laurel. Other states orcities should take a cue from the Magnolia State.”

— Robin Woolsey, Oxford, Ala.

“My wife has an electric wheel-chair, and when we arrived inSeattle, we were fortunate tohave Lane Johnson, right, a con-ductor in the terminal, assist us. Icannot say enough positive thingsabout him. Johnson is a five-starAmtrak employee. He took careof all our needs, from food andassisting my wife onto the train totaking care of our luggage.”

— Donald Marshall, Bloomsburg, Pa.

“Recently my mother, who is 76 years old, rode fromMendota, Ill., to Dodge City, Kan., and I was pleasantly surprised with the service she had on the train and the volunteers at the Dodge City Station. I picked her up at 5:10a.m. on a Sunday morning from the Southwest Chief, andthe train was even 10 minutes early!”

— Kevin English, Woodward, Okla.

“My husband and I traveled on the Empire Builderon Sept. 19, 2012, from Portland, Ore., to St. Paul,Minn. Our attendant Darryl has now spoiled us for

any other attendant. He was just exceptional. He assistedwith everyone else’s needs quite efficiently and wasextremely friendly and fun while doing it. We will miss himdearly. Thank you so much Darryl, you made our trip so funand memorable.”

— Aleta Smith, Newbury, Calif.

“The @Amtrak app is great, I used it this morning.Also, amazing job on the #Sandy recovery!”

― Randall Myers, Washington, D.C.

Table ofContents

4 Achievement Award WinnersThe accomplishments of employees in this categoryinvolve an innovative, noteworthy achievement thatis above and beyond the employee’s assignedduties.

5 Champion of the Rails, Environmental (Team) and ProjectExcellence Award Winners

Champion of the Rails recognizes non-Amtrakemployees who have successfully completed aproject to enhance the quality or safety of passen-ger rail services. Environmental Achievementrecipients contributed to the success of Amtrak’senvironment and energy goals. Project Excellence employees have substantially exceeded the goals ofan assigned project.

7 Safety Achievment and Safety Committee Award Winners

Safety Achievement recipients have contributed toAmtrak’s goal of safety and security. The SafetyCommittee of the Year consistently acted to contribute to Amtrak’s goal of safety and security.

9 State Partner and Sustained Excellence Winners

State Partners are state officials who have successfully completed a project to expand orenhance the quality of passenger rail services.Sustained Excellence individuals embody Amtrak’svalues and have demonstrated exceptional overalljob performance.

14 ValorRecipients courageously handled a life-threateningrescue or emergency situation.

17 Milestones

Amtrak Headquarters60 Massachusetts Ave., NEWashington, D.C. [email protected] Ink is a monthly employee publication of Amtrak,the National Railroad Passenger Corporation.® AMTRAK is a registered service mark of the NationalRailroad Passenger Corporation.

On November 8, Amtrak paid tribute to its extraordinary and dedicatedemployees at a ceremony in Washington, D.C.

The President’s Service and Safety Awards program is designed to honorthe men and women of Amtrak who surpass expectations and serve asmodels for meeting and exceeding the company’s goals of safety, customerfocus, mobility and connectivity, environment and energy and organizational excellence.

This year’s 112 award winners represent the best of Amtrak. Both large-scale projects such as the implementation of eTicketing and personal actsof courage like apprehending an attacker in the Champaign, Ill., stationwere recognized, and the following pages outline the details of the winners’accomplishments.

Says President and CEO Joe Boardman: “As members of the Amtrakfamily, together we face adversity, acknowledge our blessings with humility and celebrate the drive —whether on an individual or collective basis — that advances our mission and goals.”

The following profiles were written by the volunteer members of this year’s PSSA committee.Congratulations to all of the employees honored.


2012 President’s Safety & Service Awards

ACHIEVEMENT

Douglas KonnSystem Developer, Information Technology, Washington,D.C.

On Monday, January 17, 2011, at approximately 6 a.m.(EST), the virtual storage containers used to record finan-cial data from the Arrow Reservation System encountereda failure that prevented Arrow from recording financialdata to produce online settlement tapes of credit cardtransactions. This incident resulted in approximately 21hours – 89,000 transactions and $6 million – of lost finan-cial data.Doug took action by first looking at the various

sources of data contained within Arrow that could be usedto reconstruct the missing issuance, exchange and refunddata. Once understood, he came up with a number ofprocesses to extract and recapture the ticketing data filesfrom the corrupted tapes and rewrite them onto newtapes. He then worked with principal applications systemengineer Mark Musselwhite to test the reconstructed dataand continued to tweak his methods until a 95 percentsuccess rate was obtained. Doug was able to reconstructthe data onto tapes for submission over the next threedays. Doug’s expertise and knowledge of the system andhis analytical ability enabled him to step outside hisnormal everyday job scope and tackle this amazing feat.

Andrew MaragosCustomer Service Representative, Transportation, Minot, N.D.Doneta SkinnCustomer Service Representative, Transportation, Minot, N.D.Dan ValleyDirector Food and Beverage, Transportation, Chicago, Ill.Last year’s devastating flood conditions struck the city

of Minot, placing the station in peril. The unselfish actionsof Customer Service Representatives Doneta Skinn andAndrew Maragos, along with their former supervisor,District Manager of Stations Dan Valley, helped to pre-serve Amtrak property and restore service at the Minotstation. Doneta and Andrew did a remarkable job in the face

of adversity. When it became obvious that the flood watersplaced the station in jeopardy, they took ownership of thesituation. They devised a plan — without being asked —and carried it out to the astonishment of their managers.They turned off the power and plumbing, lifted equipmentand secured space to store valuable equipment and docu-ments above the water line.



CHAMPION OF THE RAILSHarold and Judy BryantHondo, TexasHarold and Judy Bryant are volunteers dedicated to

educating the public about Amtrak long-distance trains.Throughout Southern Texas, they held workshops in SanAntonio, Uvalde, Alpine and Hondo, explaining what toexpect when traveling aboard Amtrak. Their goal is toraise awareness of train travel in communities that are notfamiliar with Amtrak service. During 2011, they held nine workshops averaging 40 to

80 participants per class. They have also conducted asession with as many as 375 attendees. The workshops arefree and open to the public, offering important informa-tion for first-time travelers. In their sessions, Harold andJudy Bryant walk passengers through the Amtrak experi-ence. Classes begin with an Amtrak commercial providedby Marketing’s Jill Farris, and continue with discussionsthat include how to make reservations, availabilty ofparking at stations, checked and carry-on baggage regulations, dining car service, sleeping accommodations,walking safely through the train and even an appropriategratuity amount.

Tom HeardMcGregor, TexasBefore Tom Heard’s intervention at the McGregor

station, passengers seldom used this Amtrak stop alongthe Texas Eagle route. The town of McGregor is veryremote, and the station was all but abandoned. When Tomfound the station in such deplorable condition, he decidedhe would do something about it. Tom completely renovated the building, furniture and

platform. He replaced fixtures, hardware, windows andplumbing at his own expense. He repainted inside and out,restored all the cabinetry and benches, giving the entirestation a warm, welcoming ambiance. He even recoveredold seating from the Temple station that was being thrownaway, and paid for the reupholstering himself.

Carey Maynard MoodyLawrence, KansasWhen Carey Maynard Moody moved to Lawrence,

Kan., she got off the train with her two young children andsaw a dark, scary building in terrible shape where home-less persons gathered. She wanted to leave, but we aregrateful she stayed. Over the past several years, Carey hasled efforts to revitalize the mid-century style station,turning it from a dirty neglected overnight shelter for the

homeless to a welcoming, vital place in the community.She accomplished this through giving selflessly of her timeand effort, creating a dedicated station advocacy groupand galvanizing the support of Amtrak, BNSF Railway,city and state officials, and the local community to restorethe station. In 2007, 3,732 passengers got on or off thetrain at Lawrence. By 2011 it had grown to 6,410. WhileCarey can’t take all the credit, she certainly contributed tothis growth. In 2008, Carey attended an Amtrak Civic Conversation

in Albuquerque, N.M., and learned all she could aboutrevitalizing a station. Moving forward, she organized andbecame president of Depot Redux, a non-profit commu-nity advocacy group dedicated to restoring the station. Sheand her volunteers interview, hire and oversee the caretak-ers, organize events at the station and much more. Theyeven got the city of Lawrence to take a serious interest inpurchasing the depot from BNSF.

ENVIRONMENTAL ACHIEVEMENT(TEAM)Robert “Bob” JonesSenior Director Utility Management, Finance, Philadelphia, Pa.John TullSenior Analyst Utility Management, Finance, Philadelphia, Pa.Bob Jones began his career with Amtrak in April 1977,

as a project manager and later became director ofProcurement. He is currently the senior director utilitymanagement in the Finance department. John Tull came toAmtrak in November 2009, and is the Finance depart-ment’s senior utilities analyst. Working together on the Bear Lighting Replacement

and Chicago Steam Plant projects, Bob and John imple-mented innovative practices to improve employee health,the environment and workplace safety, while also reducingcosts throughout Amtrak’s facilities.

PROJECT EXCELLENCE (TEAM)40th Anniversary Celebration TeamThe 40th Anniversary Celebration Team did a phenom-

enal job of planning and executing a year-long celebration,commemorating the rich 40-year history of America’sRailroad®. Thanks to their effort and dedication, the cele-bration was a huge success. “They exceeded all goalsbeyond what was ever imagined,” stated Frances Bourne,


chief Federal Relations. Highlights of their achievementsare as follows:• Created and constructed the 40th Anniversary Exhibit Train

• Coordinated an Exhibit Train tour, stopping at 45 locations and welcoming nearly 85,000 visitors with the help of more than 500 employee volunteers

• Wrote the book titled Amtrak: An American Story, which is in its second printing

• Produced a video titled “Amtrak: The First 40 Years,” which received six national awards and is number two on Amtrak’s YouTube site

• Designed and distributed 40th anniversary lapel pinsto all employees

• Developed a website and merchandise commemorating the 40th anniversary

• Partnered with Ludorum, Inc., the parent company of Chuggington, the animated children’s television series, and with its support created Chuggington Depot, a children’s play area featuring toy train sets.Developed banners, coloring books, safety books, product coupons and a giant 40th anniversary card

40th Anniversary Celebration Team MembersFrank Anderson, Locomotive Technician, Mechanical, Beech Grove, Ind.Suzi Andiman, Director Employee and CustomerCommunications, Government Affairs and CorporateCommunications, Washington, D.C.Francine Berk, Program Manager Corporate andCommunity Relations, Government Affairs and CorporateCommunications, Washington, D.C.Helen Butler, Director Procurement, Finance,Philadelphia, Pa.J. Bruce Carlton, Assistant Superintendent, Backshops,Bear, Del.Gerald Cherico, Carman, Mechanical, Bear, Del.Matt Donnelly, Product Development Officer East,Transportation, Washington, D.C.Seth Geist, Senior Industrial Designer, Mechanical, Wilmington, Del.John Grey, Superintendent, Mechanical, Beech Grove, Ind.Christopher Jagodzinski, Chief Operations Projects andImprovements, Transportation, Philadelphia, Pa.Patrick Kidd, Researcher/Writer, Government Affairs andCorporate Communications, Washington, D.C.David Milenbaugh, Carman Welder, Mechanical, Beech Grove, Ind.James Monaghan, Foreman II, Mechanical, Bear, Del.

Jeffrey Osborne, Specifications and Standards Engineer,Mechanical, Beech Grove, Ind.Steven Ostrowski, Passenger Engineer, Transportation, Rensselaer, N.Y.Ann Owens, Senior Officer National Advertising,Marketing, Washington, D.C.Robert Ripperger, Principal Officer, Government Affairsand Corporate Communications, Washington, D.C.John Skalski, Industrial Designer, Mechanical, Wilmington, Del.Thomas L. Stennis, III, Director Government AffairsSouth, Government Affairs and CorporateCommunications, New Orleans, La.Deborah Varnado, Director Branding & Promotions,Marketing, Washington, D.C.

eTicketing Pilot Project TeamMembers of the eTicketing Pilot Project Team, who

represent the Marketing and Information Technology (IT)departments, put in countless hours towards the success ofthis important modernization of Amtrak’s ticketing systemthat eliminates the need for paper tickets, increases check-in speed and provides valuable real-time data for Amtrakand our state partners.Prior to the start of the eTicketing pilot on the

Downeaster and the Auto Train, it could take up to twoweeks to get accurate ridership information on any giventrain. With the implementation of eTicketing, staff gainedreal time data about who was traveling on the train —vital knowledge in the event of an emergency. This datahelped our state partner in Maine determine how manymulti-ride customers use the Downeaster each day. The information was then analyzed to better manage seatinventory. eTicketing also automates and enforces therandom identification check as per our agreement with theFederal Railroad Administration.

eTicketing Pilot Project Team MembersPhil Bouchard, Program Manager Service Standards andOperations Support, Transportation, Wilmington, Del.Anthony Flynn, Program Director Sales and ReservationSystems Programs, Marketing, Washington, D.C.Donald Hancock, Program Director, InformationTechnology, Washington, D.C.Jon Herring, Systems Developer, Information Technology,Washington, D.C.Justin Jose,Manager Railres and C++, InformationTechnology,Washington, D.C.Amir Khan, Principal Officer, Marketing, Washington, D.C.



Douglas Konn, Systems Developer, InformationTechnology, Washington, D.C.Victor Machado, Systems Developer, InformationTechnology, Washington, D.C.Wanda McQueen, Analyst Quality Assurance, Marketing,Washington, D.C.Mark Musselwhite, Principal Applications SystemsEngineer, Information Technology, Washington, D.C.Geoffrey Nelson, Systems Developer, InformationTechnology, Washington, D.C.Penelope Porter, Coordinator CMS, Marketing,Washington, D.C.Natividad Risley, Systems Developer, InformationTechnology, Washington, D.C.Thomas Vidnovic, Principal Applications SystemsEngineer, Information Technology, Washington, D.C.Xiaoyuan (Sharon) Yu, Systems Developer, InformationTechnology, Washington, D.C.

Train Communications TeamIn 2011, the Train Communications Project Team com-

pleted the installation of Train Communications DataLocomotive Digital Video Recorder (TCD/LDVR)systems on 345 diesel locomotives and cab cars. Thepurple-colored TCD/LDVR system nicknamed “TheBarney Box” has fundamentally transformed the wayAmtrak manages its train operations, emergencies andservice disruptions. It dramatically improves our incidentresponse capabilities, reduces the risks and costs of litiga-tion related to grade-crossing incidents and significantlyimproves the accuracy and reliability of information onengine conditions.The system includes locomotive video cameras to

record activities ahead of the locomotive on the right-of-way, global positioning system (GPS) equipment to enabletimely and accurate train tracking, an on-board messagingsystem to permit two-way communications between theConsolidated National Operations Center (CNOC) andthe locomotive engineer, a fuel-monitoring system to trackfuel availability and send alerts on low-fuel conditions andlocomotive health monitoring to track and report on-board system diagnostics. It also has an automaticemergency brake alert feature. For the first time in ourhistory, we know in real-time the operating conditions ofour diesel locomotives. We can document and review inci-dent details with video and audio, and know exactly wheretrains are located in real time. Likewise, our passengersnow know with substantially improved accuracy whentheir trains will arrive.

Train Communications Team MembersDawn Amore, Contractor, Marketing, Washington, D.C.Sarabpreet Bumra, Assistant Superintendent, Mechanical, Chicago, Ill.Sean Cronin, Engineer Fleet, Mechanical, Chicago, Ill.Brian Erny, Manager Locomotive EquipmentMaintenance, Mechanical, Chicago, Ill.Christopher Jagodzinski, Chief Operations Projects andImprovements, Transportation, Philadelphia, Pa.Clifford Kendall, Program Director LocomotiveTechnology, Transportation, Wilmington, Del.Kevin Koppel, Director Mechanical Operations,Mechanical, Wilmington, Del.Kevin Landrigan, Contractor, Marketing, Washington, D.C.Stevan Lebo, Principal Applications Systems Engineer,Information Technology, Washington, D.C.Lenetta McCampbell, Senior Director On-Board Systems,Marketing, Washington, D.C.William Rossetti, Foreman II, Mechanical, Chicago, Ill.Michael Scaringe, Director Fleet Engineering, Mechanical,Beech Grove, Ind.Glenn Selby, General Foreman, Mechanical, Chicago, Ill.Nicholas Troiano, Director Procurement, Finance, Philadelphia, Pa.George Warren, Assistant System General Road Foreman,Transportation, Wilmington, Del.Onping Yu, Electrical Engineer, Mechanical, Los Angeles, Calif.

SAFETY ACHIEVEMENTJ. Bruce CarltonAssistant Superintendent, Backshops, Bear, Del. Brian DallasCar Repairman, Mechanical, Bear, Del.Bruce Carlton, who started with Amtrak in November

1976, has held the position of assistant superintendent atthe Bear Shops since March 2011. Prior jobs within thecompany include car repairman, car repairman welder,foreman and car inspector. Brian Dallas came to Amtrakin October 1977, and served as a trackman before becom-ing a laborer. Since 1979, he has been a car repairman.On their own initiative, Bruce and Brian developed a

Safety Behavior Inventory Bulletin Handbook for theBear Maintenance Facility that defines at-risk and safebehaviors. The men recognized the need to highlightlessons learned in the Safe-2-Safer training and BSTprocesses, and came up with the idea to produce an easy-



to-read manual as a reference for the Mechanical depart-ment employees. They spent personal time to takephotographs, gather information and write the content forthe handbook. Working with Reprographics, they alsodesigned and printed the book, which is now used as aprototype by other mechanical facilities.

William A. White, Jr.Road Foreman, Transportation, Portland, MaineWilliam A. White, Jr. came to Amtrak in September

2005 as an assistant conductor. The next year, he was pro-moted to the position of locomotive engineer. OnOctober 1, 2012, William became a road foreman inPortland, Maine.In 2009, William lost the tip of his thumb when he

became distracted by a passenger and closed a P-42 loco-motive door on his finger. While on a medical leave ofabsence, he developed an inexpensive but effective doorguard that prevents this type of injury. In 2011, a prototypeof this door guard was installed on engine # 9. There havebeen no door-related injuries on this locomotive since theinstallation and now other locomotives in Chicago arebeing outfitted with the guard. As a locomotive engineer,it was not within William’s job scope to create a doorsafety device, but he wanted to prevent further injuries ofthis type.

SAFETY ACHIEVEMENT(TEAM)Riverside Statistical GroupWestern Reservation Sales Contact Center, Riverside, Calif.Joann Hemesath, Gail Johnson, Juan Morales and

Jonnie Washington all serve as statistical clerks in theWestern Reservation Sales Contact Center StatisticalOffice in Riverside, Calif. This group of employees hastaken the Amtrak commitment to safety to heart by refin-ing office procedures to ensure the safety of ContactCenter employees and the continuity of operations in theevent of an emergency. According to Supervisor AshleeSlepicka, “They took information, such as contact phonenumbers, refuge area locations, attendance and staffingdata, and log books and compiled it together for easyremoval and use during an emergency.”Thanks to their efforts, the evacuation plan for the

building was included as one of the items to be removedfrom the building during an emergency. This statisticalgroup also ensures that all employees are accounted forand notifies emergency personnel in the event of an evac-uation. Administrator Dee Ruiz explains: “Riverside is alarge facility employing more than 600 people. Removingpersonnel and vital records in an emergency requires pre-cision and organization. Using the procedures put in place

by the group has resulted in more efficient evacuationdrills."Riverside Statistical Team MembersJoann Hemesath, Statistical Clerk, MarketingGail Johnson, Statistical Clerk, MarketingJuan Morales, Statistical Clerk, MarketingJonnie Washington, Statistical Clerk, Marketing

SAFETY COMMITTEE OF THE YEARBaltimore Safety CommitteeThe Baltimore Safety Committee is comprised of a

dedicated team of employees representing Transportation,Engineering, Operations, Amtrak Police and the MARCcommuter line. Together the group has done an outstand-ing job of addressing potential safety hazards in andaround the New Carrollton, Baltimore and BaltimoreWashington International Airport (BWI) stations. The committee coordinates a number of initiatives

aimed at reinforcing the importance of safety. Last year,the committee brought to light several hazards at the BWIstation, including expansion strips on the newly installedplatform that had become a tripping hazard and roof leakson the canopy, which would freeze during cold weatherand create a dangerous slipping condition on the south-bound platform. Through their diligence, these hazardswere repaired by our Engineering team. This team alsoensured that malfunctioning water spouts were repaired, minimizing the risks of slips and falls. At the Baltimore station, the group was also instru-

mental in getting an old, wooden stairway leading to St.Paul Street replaced with new, metal stairs and handrails.When some of the chairs in the seating area at the BWIstation became worn and torn, the Baltimore SafetyCommittee took a proactive approach of simply replacinga few of the defective chairs, and the committee ensuredthat all of the aging chairs were replaced, the walls werepainted and tasteful pictures were hung.

Baltimore Safety Committee MembersElliott Benton, Lead Ticket Clerk, TransportationTimeka Caldwell Bruce, Clerk Steno, TransportationRaymond Geisendaffer, Locomotive Engineer,TransportationTracy Hart, Police Officer, Police DepartmentMichael Jones, Lead Ticket Clerk, TransportationPaul Mallon, District Manager of Stations, TransportationAnthony Mobley, Trainmaster (MARC), TransportationJoseph Prochaska, Assistant Conductor, TransportationMatthew Rohlfing, Road Foreman, Transportation



Miriam Suddoo-Morgan, District Manager of Stations,TransportationCharles Sweeney, Station Action Team Coordinator,Emergency Management & Corporate SecurityMaria T. Torres, Lead Ticket Clerk, TransportationPatricia Ussery, Assistant Conductor, Transportation

STATE PARTNERWilliam “Bill” BronteChief of Division Rail, California Department ofTransportation, Sacramento, Calif.Bill Bronte is the chief of division rail for the California

Department of Transportation (Caltrans) and has workedtirelessly to develop specifications for rolling stock andsecure federal funds for those projects.Bill co-chaired a multi-state committee that developed

the Passenger Rail Investment and Improvement Act(PRIIA) Section 305 design specifications for multi-statepassenger bi-level rail cars. In addition, under Bill’s leader-ship on the PRIIA Section 305 finance sub-committee, histeam, working with Amtrak and other key stakeholders,was able to secure federal funds to be allocated to the pro-curement of the future rolling stock. Not only did Bill’sefforts provide a platform for future Amtrak bi-level railcar purchases, but his team maximized the ability ofCalifornia and other states to acquire rolling stock tosupport route expansion, improve capacity and supportfuture higher speeds.

Lee GoldenbergRetired, California Department of TransportationIt was no accident that ridership, revenue and

Customer Satisfaction Index (CSI) scores improved afterLee Goldenberg became involved with the San Joaquinservice in 2004. Ridership rose from 738,540 in 2004 to1,067,441 in 2011. During the same period, revenue grewfrom $20,207,164 to $35,704,109 and CSI scores increasedfrom 77 percent to 91 percent.Lee worked closely with Amtrak, the San Joaquin

Valley Rail Committee and others to get a lot accom-plished. Assistant Superintendent Road OperationsTommy Andrews said that Lee really knew the needs anddemographics of the region. Caltrans Senior ProjectManager Todd Amilli said that Lee achieved so muchbecause he really cared. He didn't just sit behind the desk,he went out to the stations and rode the trains. Lee talkedto the passengers to find out how we could provide a moreconvenient, comfortable service. He even knew employeesby name and got their feedback on ways to improveservice. Every year, he gathered a group of Caltrans andAmtrak staff to travel to every station and identify ways to

make viable improvements for passengers. He also tookemployees from his office and supervisors representingthe San Joaquin Valley Rail Committee on station tours sothey would better understand the needs of our passengersand employees.

SUSTAINED EXCELLENCEMary Rose BarbaraAssistant Superintendent, Mechanical, Chicago, Ill.Mary Rose Barbara began her career at Amtrak in

1973 and has steadily progressed through the company’sranks from clerk typist to assistant superintendent atChicago’s Union Station, one of the busiest terminals inthe country.Mary is the driving force within the Chicago

Mechanical department, embodying a “can do” attitudethat keeps operations humming continuously — even onher days off. There is no job Mary Rose can’t do. Fromcovering for diesel yard managers while they’re on vaca-tion to working with Metra commuter rail service, MaryRose is always present and positive. Among her colleaguesat Amtrak, she’s seen as a constant motivator, alwayssetting a good example for others and quickly springinginto action when her expertise is needed. Since 1973, Mary Rose has held a variety of roles,

always with more responsibility than the prior position. In2003, she was promoted from general foreman to assistantsuperintendent, proof that “popping in,” even on her daysoff, to check on the terminal’s operations pays off.

Randy BenferLead Service Attendant, Transportation, New Orleans, La.Randy Benfer has worked at Amtrak since 1997 as a

lead service attendant (LSA) based in New Orleans. As acommitted employee and relentless pursuer of an out-standing customer experience for his passengers, Randy isa shining example of what all on-board employees shouldstrive toward.Among his colleagues, Randy is known as a tireless

worker, who is always quick to volunteer for back-to-backtrips — an exhausting demand for those who are up to thechallenge. For countless holidays like the New Year,Christmas and Independence Day, Randy can work all on-board crafts and is often called upon at the last minute tofill vacancies and he never disappoints. What’s perhapsmost impressive about Randy’s time at Amtrak is hisundeterred attitude. There’s nothing he can’t do, and it’salways with a smile. For example, Randy has been knownto even stand in for a chef or two after completing his ownfour-day runs.



Julie ByrneOperations Supervisor, Transportation, Lorton, Va.Julie Byrne has had a long and successful career at

Amtrak, beginning as a service attendant in 1975 andtoday serving as a crew base supervisor for the Auto Train.Among her colleagues, Julie is a motivating force who

is well-respected. In an effort to convey the importance ofsafety and security along the rails, Julie always works hardto make her crew briefings thought-provoking so on-board staff will take her lessons and best practices to heartwhile on their trips. Many who work with Julie say that itis her dedication and great managerial skills that keepthem working so hard. In short, because she does well forthem, they do well for the customers.Perhaps best known for her strong work ethic, Julie

never hesitates to go beyond the requirements of her job.She never backs away from a teaching moment whenworking with staff and takes time and shows patiencewhen training new employees or teaching veteran employ-ees new skills. These actions not only improve thecustomer’s experience throughout his or her trip andencourage repeat business, they also instill a strong senseof pride and ownership among the on-board staff. That’sall thanks to Julie.

Michele DetrickPrincipal Officer, Mechanical Contracts, Mechanical, Wilmington, Del.Michele Detrick has enjoyed more than three decades

at Amtrak, starting her career as a senior secretary andmost recently becoming principal officer of Mechanicalcontracts in 2010 — the role she holds today.Michele’s work ethic and dedication have set a stellar

example for her colleagues and have earned her a reputa-tion for being a tireless and gracious worker who is alwayswilling to go above and beyond her standard duties tomake sure the job gets done and gets done right. Not onlyis Michele reliable in her assigned responsibilities, she’sconstantly looking to expand her role, always willing totake on a new project or task. Despite moving up through the company’s ranks,

Michele is still sought for input on positions she held yearsago and never hesitates to offer her expertise.

Bernard GrantCustomer Service Representative, Transportation,Jacksonville, Fla.Bernard Grant began working at Amtrak in 1975 as a

commissary worker and today uses his friendly demeanorand stellar professionalism as a customer service represen-tative.

Bernard is known for going above and beyond the callof duty whenever anyone needs a helping hand. Withoutbatting an eye, Bernard will spring into action, helping redcaps with baggage or delivering service announcements tocustomers or providing a daily safety briefing to his col-leagues behind the ticket desk. Perhaps Bernard’s greatest strength, however, is his

ability to handle customers and always make sure theyleave smiling. He is always upbeat and positive, even in themost tense situations, and has even been known to providehotel or taxi accommodations out of his own pocket forcustomers stranded at the station. Most importantly,Bernard understands the value of earning a loyal customerand constantly works to secure repeat business for thecompany.

Joannie GunpatTrain Attendant, Transportation, Miami, Fla.Joannie Gunpat has worked as a train attendant since

1984 and for the last two years has been recognized forher perfect attendance on the job and earned recognitionfrom the Amtrak Customer Advisory Committee.Among her colleagues in Miami, Joannie is known for

her “can do” attitude, which she is always happy to sharewith others. She often volunteers to train peers in her crewbase, teaching them to provide unforgettable customerservice to travelers and to always arrive at work early toguarantee a superb train on which to welcome customers.To Joannie, her customers are always number one. She isconstantly working to improve their travel experience andnever fails to leave a lasting impression on those sheserves.

Kenneth HomkoLead Service Attendant, Transportation, Chicago, Ill.Kenneth Homko has worked for Amtrak as a lead

service attendant since 1998, continuously performingabove and beyond the call of duty, all while making eachcustomer he serves feel like he or she is a guest in his ownhome.No matter the hour, Kenneth is readily available to

help and answer the questions of new hires, even whenhe’s off the clock. Among his colleagues, Kenneth is seenas a reliable leader and knowledgeable mentor whofollows through on every promise he makes. As a true tes-tament to his integrity and stellar professionalism, otheron-board staff members look forward to the trips in whichthey get to work alongside Kenneth, because they can beassured that with him on board, the trip will be a successand everything will flow smoothly.



Whenever the company needs a volunteer for promo-tional or marketing booths at local Chicago-area events,Kenneth never hesitates to step up to the plate, and bydoing so he is extending the reach of the Amtrak brand inIllinois communities.

Charles IngramTrain Attendant, Transportation, New Orleans, La.As a train attendant with Amtrak for nearly 30 years,

Charles Ingram knows what it takes to make customershappy, and has made a career out of helping countless pas-sengers and colleagues alike along the rails. When asked about Charles, co-workers jokingly say

that he doesn’t know the word “no” in that he is quick tooffer his guidance and assistance to anyone that may needit, no matter what he is doing. Charles feels as though hisline of work is a team effort, and doesn’t want any aspectof Amtrak’s service to lack, as it is a reflection on every-one. That’s why he is commited to going that extra mile tomake sure that every passenger has the best experiencepossible, and that every one of his peers has everythingthey need to be succesful in their duties. Charles has a way of making a personal connection

with those riding his trains and understands the value ofcreating a loyal customer for Amtrak. In all of his yearswith the company, Charles has never received a customercomplaint, probably because he believes in treating eachcustomer the way he would want a member of his ownfamily to be treated.

Marilyn JamisonSenior Director, Major Project Partnerships, NECInfrastructure and Investment Development, Philadelphia,Pa.Marilyn Jamison has been with Amtrak since 1999 and

over the last 13 years has served in a variety of roles forthe company, beginning as acquisition manager and todayserving as the senior director of Major Project Partnershipin the Northeast Corridor.According to her colleagues, Marilyn is a “corridor

builder” in the finest tradition of American railroading.She is a dedicated champion of improved intercity passen-ger rail service for Amtrak and its state and commuterpartners, starting and continuing with the KeystoneCorridor development and now with the Empire Corridor. She works tirelessly with all stakeholders, internal and

external, to bring about consensus and move projectsforward from concept through construction. No detailescapes her sharp eye and she has the rare ability to form,engage and energize working groups of diverse stakehold-ers to achieve real results.

Michael JenkinsTrain Attendant, Transportation, Chicago, Ill.Michael Jenkins joined Amtrak in 1984 as on-board

staff and has spent the majority of his time with thecompany as a train attendant. Since his first day at Amtrak, Michael has been a

dependable employee and a high-quality provider ofexcellent customer service. Among his colleagues he’sknown as a reliable and trusted employee who likes tooffer help and guidance to others and is unselfish in timesof emergencies.As an example of Michael’s willingness to go above

and beyond his job requirements, he volunteered todevelop a mentor program for on-board employees. Hecoordinated the training schedules and in some cases liter-ally guided them through every step. Even on his owntime, Michael doesn’t shy away from helping his fellowAmtrak employees. He is the ultimate team player.

Mildred JohnsonService Attendant, Transportation, Chicago, Ill.Mildred Johnson joined Amtrak in 1987 as a lead

service attendant, later moving to an assistant conductorand today serves as a service attendant.Over her 25 years with the company, Mildred has

earned countless customer compliments for her outstand-ing service. Year after year, Mildred continues to offer trueservice with a smile along the rails — a fact that has notgone unnoticed by her colleagues and managers.She is a hard worker who enjoys her job, always step-

ping in when fellow employees are ill and assisting in areasthat are short handed on board. While Mildred is aware ofher job title, it does not stop her from assisting otheremployees when problems arise. Her motto is, “Let’s worktogether to get the job done.” And that’s precisely whatshe does.As a true testament to Mildred’s professionalism, she is

always open to new advice or best practices. On her trainsshe can always be overheard asking customers, “What canI do for you?,” showing patience and hospitality to thepassengers she serves.

Elaine MeisterCustomer Relations Representative, Marketing,Philadelphia, Pa.Elaine Meister began as a reservation and sales agent

in August 1999, and has held her current position as a cus-tomer relations representative since 2006. Elaine is described by many as dynamic, proactive and

full of enthusiasm. She possesses a special knack fordrawing out the best in her co-workers and inspiring them



in their work. When training Customer Service staff andothers, Elaine emphasizes that Amtrak employees’ gooddeeds will be talked about by passengers when they areamong family and friends. Leaders at corporate headquarters also appreciate

Elaine’s expertise, especially when responding to lettersdirected to Mr. Boardman that need to be answered withsensitivity.

Michael O’ConnellManager, Disciplinary Investigations, Law, Philadelphia, Pa.Michael “Mike” O’Connell has been with Amtrak since

October 1976, when he started as a block operator. Overthe years, he has also held positions including leverman,train dispatcher, operations supervisor and hearing officer.In 2001 he took up his current job as manager, office ofdisciplinary investigations (ODI).As part of his work, Mike travels across the country at

a moment’s notice. From May 2010 through May 2012, hestepped in to fill the vacant hearing officer posts in theWest, Northeast and Midwest. For a time, he basicallyoversaw a territory stretching from Detroit to NewOrleans in the East and from Seattle to San Diego in theWest. His coverage of these three positions resulted insavings in excess of $300,000 for the corporation since iteliminated the need to bring in outside contractors.During that period, none of the 250 cases were lost due

to time limit issues or the lack of hearing officer availabil-ity. This commitment to his job ensured that labor contracttime limits were kept and that employees were afforded afair due-process hearing. Mike truly demonstrated hiscommitment to maintaining the corporation’s ethics andcontractual obligations.

Nancy OlsenCustomer Service Representative, Transportation, Williston,N.D.Nancy Olsen works at quite possibly one of the most

remote Amtrak locations: Williston, N.D. Since joiningAmtrak in December 1973, Nancy has served as both anR&I clerk and a ticket clerk. For 30 of her 39 years, Nancy has been relied upon for

her knowledge and expertise regarding all aspects of theWilliston station. She has handled unforeseen situationswith professionalism, determination, dedication and supe-rior customer service. How often does a person deal withextreme (-30º F) weather, floods that inundate entiretowns or a major economic boom that brought more than75,000 people into a small community? Nancy has dealtwith all of this in just the last two years!

The Williston station has increased in ridership andrevenue so much in the past few years that it is now one ofthe busiest locations on the route of the Empire Builder.

James “Yogi” PilleyTicket/Accounting Clerk, Transportation, San Diego, Calif.James “Yogi” Pilley, a ticket/accounting clerk at the

downtown San Diego station, has held a variety of jobswith Amtrak. In 1984 he started out in an unassigned posi-tion and then became a janitor. Yogi was later involvedwith material control, serving as supervisor of materialcontrol for two years before taking up his current position,where his efficient baggage room procedures have becomea model for others.Qualities used to describe Yogi include “dependable,

patient and committed.” Co-workers affectionately referto him as “Mr. Fix It,” “Mr. Get it Done” and “Mr. Go To.”Due to his diligence and dedication, it is not unusual forhim to receive calls and letters of gratitude from both pas-sengers and co-workers. Yogi will step in to help with anysituation, and many noted the special care he showstoward elderly passengers. He goes out of his way toanswer their questions and helps them obtain a red cap orother assistance. Co-worker Jerry Cruz calls Yogi a “therapist” for his soothing demeanor that calms dis-traught or angry passengers.

Betty PurichSenior Manager, Sales Support, Marketing, Washington,D.C.Betty Purich is the senior manager, sales support. She

has worked in all areas of reservations and sales sincebeginning her career at Amtrak in September 1973.Through her leadership skills and innovative thinking,Betty sets a high but obtainable standard for her depart-ment. Last year, she won two PSSAs for work on theAmtrak Guest Rewards in-sourcing program and the“firearms in checked baggage” service project.Betty possesses a comprehensive knowledge of the

company. Recently, she worked for more than 1-1/2 yearsto ensure that the user functionality of the Qfiniti applica-tion met the expectations of the Call Quality MonitoringProgram. Working with peers in Information Technology,she developed creative solutions to ensure positive resultson the project.Betty also led efforts to establish and train the internal

Contact Center for the Amtrak Guest Rewards programand initiated the posting of service alerts on Amtrak.com.



Donald ThomasLegal Assistant, Law, Washington, D.C.For more than 28 years, Donald Thomas has faithfully,

tirelessly and without complaint satisfied requests forAmtrak-specified corporate documents, information andwitnesses on a nationwide basis. This entails an enormousamount of investigation, research, analysis and time, andthe ability to juggle numerous projects at once and againstdeadlines existing across the several time zones of ournational operation. He never turns anyone away, has neverdropped the ball and has never let anyone down. Despitethese demands, Don remains courteous and professionaland is respected by everyone. According to AssociateGeneral Counsel Wilfred Mills, Don is the Claims’ depart-ment's “go-to-guy” for institutional information andlitigation support 25 hours a day.Don doesn’t just “frequently” exhibit strong work qual-

ities, he consistently exceeds a strong work ethic. Foryears, Don was the sole contact for the field claims officesand defense attorneys with respect to responding to diffi-cult discovery requests, finding hard to locate documentsand developing corporate witnesses. He has been depend-able, committed in ensuring justice for Amtrak. He isextremely patient and gracious even under the moststressful of circumstances. If he has a weakness (and if thisis even a shortcoming at all), it’s his inability to say “no.”He is never too busy to help.

David “Dave” ThompsonR&I Clerk, Marketing, Philadelphia, Pa.David “Dave” Thompson served as a reservation sales

agent from 1986 until last year when he became an R&Iclerk. He always maintains an exemplary work ethic andconsistent customer service. Dave has won many awardsduring his tenure with Amtrak, including Employee of theMonth and Sales Excellence. According to Robert Cook,director, reservation sales, “If you could clone a reserva-tion sales agent, David would be the one.”Wherever there is a void, Dave is always willing to

help. When there is a shortage on the TTY Desk, hehappily steps in, even if that means pushing back his lunchor break. Although he holds seniority, he willingly waivesit to accommodate his colleagues. Tonya Tate, reservationsales supervisor, recounts, “Dave offers the highest qualityof customer service to our customers. When I listen in onhis calls, it is evident how hard he works to assist ourcallers with their needs.” Great listening skills and exten-sive knowledge of policies and procedures let thecustomer know that he/she is the first priority. His ever-present smile comes through across the phone and also

buoys his co-workers’ spirits. Dave’s goal is not just tomake a sale but also create a repeat passenger.

Stephanie UttTrain Attendant, Transportation, Chicago, Ill.Stephanie Utt has worked on-board as a train atten-

dant since February 1990, but has been part of theon-board service crew since 1980. Assigned to the EmpireBuilder for many years, she is classified as one of the besttrain attendants on the route by her supervisor. Stephaniealso maintans an excellent attendance record and is wellrespected by her co-workers. Numerous letters of praise from satisfied Amtrak

riders testify to the wonderful customer service in herSleeping Car. Her supervisor, Service Manager ChrisWoods, notes that during service disruptions Stephaniepitches in wherever necessary. She takes the initiative tohelp with checked baggage and makes sure that passen-gers are offered provisions for a comfortable bus ride.Stephanie is also responsible for training new hires. According to Woods, “Stephanie is our ‘go to’ person.

During the 2011 flooding, she was committed to gettingthe job done…her normal six-day trip turned into a ten-day trip but she did not complain — not once.”

Antonio “Tony” WatsonRetired, Train Attendant, Transportation, Chicago, Ill.Antonio “Tony” Watson started with Amtrak in 1973 as

a train attendant, and worked tirelessly for 39 yearsserving Amtrak customers and creating a one-of-a-kindtravel experience for anyone who stepped aboard theCalifornia Zephyr.Over decades of rail travel, Tony witnessed a variety of

customer service situations and always handled every oneof them with professionalism and grace. For the smallrequirements like providing hot coffee and timely wake-up calls to customers, Tony never failed to deliver at thehighest caliber of service. In addition to the basics, Tonyunderstood the need to provide exemplary customerservice whenever the opportunity presented itself. Whenpassengers arrived, Tony ensured that his car was immacu-lately clean and supplies were readily available so that hecould treat our customers like guests in his home.Beyond customer service, Tony always possessed a

great team spirit —understanding that no job was toosmall or too dirty to do if it made the train run better andkept passengers buying tickets.



Denise WhiteCoach Cleaner, Mechanical, Lorton, Va.Denise White has been with Amtrak as a coach cleaner

since February 2000. By always putting herself in the cus-tomers’ shoes while completing her tasks, she helps createa wonderful on-board experience. Many of her co-workers would agree that Denise has a

tremendous work ethic that means doing the job right thefirst time. She is famous for her scrupulous attention todetail — nothing escapes her eagle eye! When she finishesher work, Denise will go help others and chip in whereverneeded. The Auto Train includes various cars, some ofwhich require more time or skill to properly clean. Deniseis always willing to trade cars or offer advice on more effi-cient cleaning methods. She can also be proud of a perfect safety record and a

near-perfect attendance record.

VALORCrew of California ZephyrThe team onboard the California Zephyr on June 24,

2011, was quick to action and fearless in their response toa tractor-trailer collision the train experienced while inNevada. Their bravery and professionalism during a day ofterror have rightly earned them the President’s Valoraward.At 11:38 a.m. a tractor trailer struck the third and

fourth cars of the train, setting the train and truck ablazeand causing multiple life-threatening injuries and thedeath of Conductor Laurette Lee, a 23-year Amtrakveteran, who earns this award posthumously. Despite theconfusion and dangers, the Amtrak crew including JohnLittle, Sandra Phillips, Daniel Foley, Lana Dickerson,Cherry Williams, Kurt Krucine, Samir Tamer, DionneWilliams-Green, Ron Werckenthien, Evelyn Johnson,Alexandra Curtis, Richard D’Alessandro and RonaldKaminkow remained professional. As the danger of the fire raged on, the on-board staff

worked swiftly to remove all of the train’s passengers,often re-entering the flames several times to retrievepeople. The confusion outside of the train was mitigatedby their quick thinking, and a first-aid area administeringtriage helped treat the injured until the paramedics andemergency responders arrived.The Amtrak team even had the presence of mind to

create a manifest listing passengers, who were later placedon buses for evacuation, and their destinations. Eventhough passengers were disoriented, injured and fright-ened, crew members repeatedly re-entered the train

making sure all passengers had been evacuated. Structuralinstability, along with broken glass, metal and other debrislay inside and littered the ground outside the train crashsite, creating a hectic and dangerous backdrop to thefrightening scene.

California Zephyr CrewAlexandra Curtis, Service/Train Attendant, Chicago, Ill.Richard D’Alessandro, Conductor, Reno, Nev.Lana Dickerson, Service Attendant, Chicago, Ill.Daniel Foley, Service Attendant, Chicago, Ill.Evelyn Johnson, Service Attendant, Chicago, Ill.Ronald Kaminkow, Engineer, Reno, Nev.Kurt Krucine, Food Specialist, Chicago, Ill.Laurette Lee (posthumously awarded), Conductor*John Little, Service Attendant, Chicago, Ill.Sandra Phillips, Train Attendant, Chicago, Ill.Samir Tamer, Lead Service Attendant, Chicago, Ill.Ron Werckenthien, Food Specialist, Chicago, Ill.Cherry Williams, Service/Train Attendant, Chicago, Ill.Dionne Williams-Green, Lead Service Attendant, Chicago, Ill.* In Memoriam

Jimmie WrightCustomer Service Representative, Transportation,Champaign, Ill.Customer Service Representative Jimmie Wright was

working in the ticket office at the Champaign, Ill., trainstation when he witnessed an assailant with a knife attack-ing a passenger in the waiting room. Without hesitation,Jimmie intervened and ultimately apprehended theassailant. Jimmie came out of the ticket office and ordered the

assailant to drop the weapon. The assailant immediatelybegan slashing the victim’s throat. Jimmie warned him hewould take him down if he did not stop. When theassailant later attempted to retrieve a knife from hispocket, Jimmie — due to his military training in hand-to-hand combat — forced him to the ground and kept himsubdued until the police arrived.Jimmie is not a police officer; he is a customer service

representative. For an unarmed man, even one trained inhand-to-hand combat, the potential for harm was ever-present. There were several other passengers in theimmediate vicinity. Had they decided to render assistanceto the victim, they too might have become victims.



Julia Costello

From left: Joe Boardman and Andrew Maragos



Archived MilestonesDuring the time Ink was out of print, the employee milestones were posted on the Amtrak Intranet. For several months those milestoneswere also reproduced here. This is the final month of those milestones. Traditional milestones will continue to run on pages 18 & 19.

ALBRITTON, WILLIAMBoston South StationBONDI, ROBERTChicago Crew BaseBUCKLEY, NANCYNew York Penn StationCARRINGTON, JAMESButler Bldg., Wash., D.C.CZAP, MATTHEWWilmington ShopsDUNCAN, MICHAELAmtrak Corporate HQFRY, ROBERTSt. Cloud StationHOWARD, STEVENBeech GroveMaintenance FacilityKEEFER, SANDRASouthampton St. YardKOLONICK, PETERProvidence MOW BaseKREDENSOR, EUGENEPhila. 30th StreetStationLANDGRAFF, DAVIDPerryville M/W BaseLEE, GLADYSCNOCLOWE, DONNNew Haven StationMAGEE, EILEENPhila. 30th StreetStationMATULAITIS, SUSANPa. Reservation & SalesOfficePENDER, DALEChicago LocomotiveShopPOIROT, SANDRACalif. Reservation SalesOfficeSHOEMAKER,VINCENTBeech GroveMaintenance Facility

SOULE, PAULCaltrain SF StationTOCZYLOWSKI,MICHAELAmtrak Corporate HQVOGEL, EDWARDAmtrak Corporate HQWASSERSTROM,MARTINDeerfield Beach StationWOOD, MARJORIEChicago Union StationZEIGER, HOWARDSeattle Mechanical Yard

MILLER, PATRICIAT&E Toledo Crew Base

ALESSI, ARTHURPhiladelphia Coach YardARROYO, DAVIDSouthampton St. YardASTACIO, NELSONMiami StationAURIEMMA, VINCENTHamden, Conn., MOWBaseBOYLE, MATTHEWPhila. 30th StreetStationBRECCIAROLI, DAVIDConn DOT CommuterBROWN, LARRYPhila. 30th StreetStationBROWN, SHEREENew Haven StationBURNS, BRIANNorth Brunswick, NJ,NW BaseBURNS, MICHAELGroton, Conn.,Engineering

BURNS, TIMOTHYMorrisville StationBUTZ, GARYPerryville M/W BaseCANIGLIA, JOSEPHPhiladelphia Coach YardCARROLL, DANIELNew York Penn StationCOLEMAN, JOHNNiles StationCOLLINS, PATRICKPhiladelphia Coach YardCONLAN,CHRISTOPHERWilmington ShopsCUNNINGHAM,YVETTELos Angeles 8th St.Coach YardCZAJKA, KENNETHChicago Mech. &Terminal OfficesDALIEGE, GERALDChicago Union StationDEBELLIS, FRANKLos Angeles CommissaryDESHIELDS, KENNETHPhila. 30th StreetStationDIBUCCIO, PASQUALEHamden, Conn., MOWBaseDOUGLAS, WILLIAMHamden, Conn., MOWBaseERMER, ROBERTNew York Penn StationFISCHER, JEFFREYHamden, Conn., MOWBaseFOLEY, TIMOTHYSouthampton St. YardGALLAGHER, ROBERTPhila. 30th StreetStationGIESPERT, GREGORYHastings StationGODBOUT, JOCELYNHarrisburg Station

GRASSO, LIONELLancaster StationGRAVELINE, PETERProvidence, RI,EngineeringHAHN, STEPHENSanford StationHENRY, JOSEPHCharlotte StationHERNANDEZ,ARMANDOPhila. 30th StreetStationHILL, MARKSpringfield, Ma., StationHISQUIERDO,EDWARDLos Angeles 8th St.Coach YardHOODACK, TIMOTHYRensselaer Mech.FacilityHORCHAR, MYRIAMPhila. 30th StreetStationHUME, KEVINNew York Penn StationJACKSON, SHARLYNSan Diego Station/MechanicalJOHNSON, JUANITAPhila. 30th StreetStationJONES, ROBERTPhila. 30th StreetStationKARCZESKI, DANIELPhila. 30th StreetStationKATIN, LEWISPhila. 30th StreetStationKERRIGAN, TERRENCEPhiladelphia Coach YardKRUG, DONALDBear Car ShopKRUSE, FRANCISPhiladelphia, Pa.

LABOISSONNIERE,DAVIDProvidence MOW BaseLADISLAW, DANIELPhila. 30th StreetStationLAROCCO, JOHNChicago Mech. &Terminal OfficesLAVECCHIA, DONALDWilmington ShopsMALDONADO,GEORGENew York Penn StationMALIN, ROBERTPhiladelphia Coach YardMARIDUENA, ANIBALChicago Union StationMARINO, ROBERTPhila. 30th StreetStationMATTHEWS, PAULPhiladelphia Coach YardMATTOCCIA, JOHNCNOCMCGINNIS, STEVENSt. Louis StationMCGONIGAL, KEVINPhiladelphia Coach YardMEYER, JOHNBrighton Park FacilityMOONEY, MICHAELPhila. 30th StreetStationMUMENTHALER,WILLIAMPhiladelphia Coach YardNANGLE, GERALDPhila. 30th StreetStationO KEEFE,CHRISTOPHERSouthampton St. YardPAONE, JAMESNew York Penn StationPAPROCKI, STEVENHamden, Conn., MOWBase

Employee Milestones

Congratulations to All of You!

Employee Milestones



PEDROZA, WILLIAMChicago OfficesPIDGEON, WILLIAMTrenton StationPLANCON, DAVIDEngineering, NewHaven, Conn.PLATT, THOMASMeriden StationPROULX, DENNISPa. Reservation & SalesOfficePYLE, STEVENLancaster StationRACE, CHARLESPhila. 30th StreetStationROSEEN, JOHNNew York Penn StationSALIDO, PAULLos Angeles 8th St.Coach YardSENFT, COLLEENChicago Mech. &Terminal OfficesSHEAFFER, GARYLancaster StationSURFACE, RUSSELLBeech GroveMaintenance FacilityTETEAK, MICHAELChicago Mech. &Terminal OfficesTIPPING, THOMASPhiladelphia Coach YardTRIEBEL, DAVIDMechanical OfficeTSIKALAS, EMANUELWashington UnionStationURQUHART,ABRAHAMPhila. 30th StreetStationWEBER, CRAIGWilmington ShopsWHITAKER, DAVIDPhila. 30th StreetStationWILLIAMS, MICHAELPhiladelphia Coach YardWILLIAMS, RUSSELLPhila. 30th StreetStation

WINTHER, JOHNPhila. 30th StreetStation

BORNHORST, CARLRensselaer Mech.FacilityGRANT, JAMESBear Car ShopGRUGAN, TIMOTHYRensselaer Mech.FacilityHILL, JOSEPHWilmington ShopsST. LOUIS, DANIELRensselaer Mech.Facility

ANDRZEJEWSKI,PATRICKAmtrak Corp. HQARTHUR, DAVIDLos Angeles OfficesBATES, RUSSELLSeattle Mechanical YardBENNETT, PATRICKPortland, Ore., StationBETHEA, JEFFREYPa. Reservation & SalesOfficeBIBBEE, CHERYLSeattle Mechanical YardBLANKENSHIP,KENNETHWilmington ShopsBROWN, LYNNPortland, Ore., StationCAIRD, WILLARDSpokane StationCONNOLLY, JOHNSouthampton St. YardCOOKE, EDWARDPortland, Ore., StationCUADRO, EFRENLos Angeles OfficesDICKS, NEILNew York Penn Station

DOUGLAS-ENGLISH,YOLANDALos Angeles OfficesDUNCAN, RICHARDSpokane StationGARNER, DONALDTacoma StationGREENIDGE, MARKPaoli StationHAUGHEY, LOUISSouthampton St. YardHEBERT, MARKLos Angeles 8th St.Coach YardHODOUS, ROBERTSeattle Mechanical YardHOLLIDAY, STEPHENSeattle Mechanical YardHOUSTON, RONALDPa. Reservation & SalesOfficeHOWERTER, LARRYSpokane StationJONAS, RUDIAmtrak Corp. HQJONES, DOUGLASSeattle Mechanical YardKASUN, JOHNShelby Crew BaseKOUNTZ, JAMESPortland, Ore., StationLOCKE, LYNNSalisbury T&E Crew BaseMACBAIN, HANSWilmington ShopsMANARAS, DAVIDSeattle Mechanical YardMANNING, LARRYPortland, Ore., StationMOORE, DENNISSeattle Mechanical YardMURRAY, JOHNRensselaer Mech.FacilityMYDLAND, DAVIDShelby Crew BaseNELSON, DANIELBeech GroveMaintenance FacilityO'CONNOR, MICHAELShelby Crew BasePAIGE, TYRONEAmtrak Corp. HQ

RASCH, STEPHENLorton, Va.RHODES, BONITAPa. Reservation & SalesOfficeRHOTON, RICKYLos Angeles OfficesROBERSON, ERNESTSeattle Mechanical YardSAMPSON, DIRKPortland, Ore., StationSHAW, LOUANNEBoston South StationSHORT, WILLIAMShelby Crew BaseSPENCER, ANGELALos Angeles OfficesTAYLOR, DONALDPortland, Ore., StationWEAVER, GREGORYHarrisburg StationWEISHAAR, WAYNEShelby Crew BaseWHEELON, DAVIDPortland, Ore., StationWILLIAMS, RALPHPhila. 30th StreetStationWISE, JOSEPHSpokane Station

ARIAS, HECTORNew York Penn StationBADRUDDOZA, ABULCalif. Reservation SalesOfficeBARLOW, JOHNPerryville M/W BaseCrew BaseBEEBE, BARRYLos Angeles OfficesBERGLIND, MARKChicago Crew BaseBRATHWAITE,WILBERTNew York Penn StationBRISCOE, GREGORYNew Orleans Maint.FacilityBROWN, ANGELOBear Car Shop

BROWN, DAVIDWilmington ShopsCHERRY, STEPHENNew York Penn StationCHINSKI, THOMASPhila. 30th StreetStationCUTTS, RITASacramento StationDAIGLE, MICHAELOdenton M/W BaseD'ALESIO, ANGELANew York Penn StationFITZGERALD, ALEXANDERC&S HQHAIRSTON, DARELWilmington ShopsJAGODZINSKI,CHRISTOPHERPhila. 30th StreetStationLIPSCOMB, JAMESNew York Penn StationLO, AMYLos Angeles OfficesLOVE, JANISCalif. Reservation SalesOfficeMCMAHON, ALANSunnyside Yard NY MOORE, RANDYLos Angeles OfficesMYLES, CRAIGPhiladelphia Coach YardNOVAK, ROGEROxnard StationSCARPONE, ALBERTC&S HQSMITH, JAMESProvidence MOW BaseUONG, DUYLos Angeles OfficesVILCA, RICHARDNew York Penn StationWOHANKA, THOMASNewark Penn StationWOODS, RODGIEChicago Crew Base


Employee Milestones


BAKER, ROBERTSan Antonio Offices

BANCHARAN,THERESASunnyside Yard N.Y.

BAPTISTE, JUNICESunnyside Yard N.Y.

BELLMORE,HAROLDNew Haven Station

BLUM, KEITHDepew Station

BURRELL, LEROYSunnyside Yard N.Y.

CATURANO,GERALDNew Haven Station

CHASE, MICHAELIvy City Maint.Facility

CHILDS, ELAINEWilmington TrainingCenter

CLABORNE, RITANew Orleans Maint.Facility

DAVIS, FRANCISRichmond Station

DOWLING, ROBERTRedondo JunctionEngine House

GOOSTREE,THOMAST&E Crewbase - Ft.Worth

HUNT, STANLEYLos Angeles Offices

JOHNSON, LISASunnyside Yard N.Y.

JONES, RANDYMilwaukee Station

KURACZYK,MAREKW. Oakland Maint.Facility

MONUTEAUX,MARYRensselaer Mech.Facility

MORGAN, ROBERTNew Orleans Station

NEMERGUT,RAYMONDNew Haven Station

NICHOLS, DONNAChicago Mech. &Terminal Offices

O'CONNELL,DANIELLos Angeles Offices

RODRIGUEZ,MAXIMONew York DivisionHQ

TODD, LARRYSan Luis ObispoStation

TORMA, ROBERTMerced Station

WASHINGTON,TRACYSunnyside Yard N.Y.

WEBB, DOUGLASHartford Station

WHITE, MICHAELChicago LocomotiveShop

WILLIAMS,LEONARDChicago Mech. &Terminal Offices

WISE, TODDBattle Creek Station

BACCHUS,RONALDWashington UnionStation

BRAYMAN, ROGERKansas City Maint.Facility

BRAZDA, THOMASNew York PennStation

ELLISON,GERTRUDEPhila. 30th StreetStation

FISTER, JOHNChicago Crew Base

GASSENHEIMER,ERICNew Jersey NW Base

GATTONE, HOLLYLancaster Station

HAYES, JAMESSt. Louis Station

HENDERSON,DARNELLBaltimore Station

HIGA, JERRYCalif. ReservationSales Office

MCNEIL, CYNTHIAPhiladelphia CoachYard

OHLSCHWAGER,MICHAELDenver Station

PEARSON, GAVINGalesburg CrewBase

PORTER, WILLIAMLa Junta, Colo.

RAUCH, CYNTHIAPhila. 30th StreetStation

ROCCKI,DOMINICKPa. Reservation &Sales Office

SMITH, ROYQuad Ave. M/WBase, Baltimore, Md.

SWEET, BARBARAPa. Reservation &Sales Office

TAYLOR, DREWIvy City Maint.Facility

THOMPSON,MICHAELAmtrak Corp. HQ

WINGFIELD, DORAWashington UnionStation

ZEPEDA, LUISLos Angeles Offices

CAMERON,ROBERTPhila. 30th StreetStation

GALLAGHER,PATRICKNew York PennStation

GREER, DONALDBear Car Shop

GUISWHITE,RAYMONDOmaha Station

HARDEN, ANGELAWilmington Station

KOPPEL, KEVINCNOC

MANLOVE,JEFFREYBear Car Shop

MAXFIELD,THOMASC&S HQ

MCFADDEN,LAWRENCEPhila. 30th StreetStation

PEDRICK, LISAAmtrak Corp. HQ

SHOWALTER,DAVIDBear Car Shop

ULRICH, STEVENN.Y. RensselaerStation

BULANDA, STEVEChicago Mech. &Terminal Offices

BUTLER, SCOTTSunnyside Yard N.Y.

CHIAVARONE,MICHAELNew Jersey NW Base

DI PAOLO, JOHNPhila. 30th StreetStation

ESHBACH, JOHNPaoli Station

GIBSON, MICHAELNew Jersey NW Base

HAMMOND, LEONPhila. 30th StreetStation

LENTELLE, PAULWilmington Shops

LEWIS, CARLPerryville M/W Base

ALDRIDGE, ROBERTPortland Station

ALVIES, RUDOLPHBeech Grove Maint.Facility

AVINGTON-KEY,SHARONEmeryville Station

BAGGETT, MICHAELChicago Crew Base

BEHRLE, DOUGLASWilmington Shops

BERRYMAN BEY JR,DANIELQuad Ave. M/W Base,Balitmore, Md.

BODTMANN,MARTINPhila. 30th StreetStation

BROWN, JOHNPhila. 30th StreetStation

BRYANT, DIANAAmtrak Corp. HQ

CAMP, HUGHRensselaer Station

CANIGLIA, JOSEPHPhiladelphia CoachYard

CASTRO, MARIOW. Oakland Maint.Facility

COLLINS, ROBERTNew York PennStation

COMBS, DORISPhila. 30th StreetStation

COOK, THOMASWash., D.C., UnionStation

CROMPTON,MITCHELLRensselaer Mech.Facility

CROUCH, RONALDBeech Grove Maint.Facility

DANIELS, ROBERTSunnyside Yard N.Y.

DELGADO, JESUSLos Angeles Offices

DOMINICK, JOHNBoston South Station

FLINT, WILLIAMMOW Base, NewHaven, Conn.

FRACE, BRUCEBeech GroveMaintenance Facility

FRYE, MICHAELBoston South Station

GALLAGHER, JOHNNew York DivisionHQ

GELLOCK, JOSEPHEngineering

GILL, ROBERTTransportation Bldg.,Wash., D.C.

HAYGOOD,THOMASBeech GroveMaintenance Facility

HENDERSON, JESSERichmond Station

HODGEN, BRENDAMaterial ControlFacility

HOOK, KATHLEENCalif. ReservationSales Office

HORN, JESSBeech GroveMaintenance Facility

JAMES, FRANKNew Orleans Station

JOHNSON, BARRYPhila. 30th StreetStation

JONES, LARRYMiami Station

KEAT, STEVENNew York PennStation

KELLY, ALANNew York PennStation

KELLY, CARLChicago Mech. &Terminal Offices

KHAN, ABDULBear Car Shop

KLEIN, ANNEWilmington Shops

LACEY, JOHNBoston South Station

LAW, CLIFFORDNW Base, N.Brunswick, NJ

LEACH, STEPHENOakland Station

LITTLE, JOHNMiami MechanicalYard

MATTHEWS, DAVIDIndianapolis Stn.-Illinois St.

MOON, DORISPa. Reservation &Sales Office

MOONEY, PATRICKWilmington Shops

MURPHY, JOSEPHSunnyside Yard N.Y.

MYERS, JOHNWilmington Shops

O'DELL, CURTISDC Coach Yard

OLIVEIRA,BARBARASacramento Station

RABUCK, JACKQuad Ave. M/W Base,Baltimore, Md.

RANDOLPH,RONALDCNOC

SANTOS, ROBERTCalif. ReservationSales Office

SCHOFIELD,EDWARDPerryville M/W Base

SCHWEITZER,STEPHENLos Angeles Offices

SEITZ, SHARYNAmtrak Corp. HQ

STIDHAM, ROBERTWilmington Shops

TAMASI, RICHARDNW Base

THOMPSON, LINDAChicago Mech. &Terminal Offices

VOSS, VICKICalif ReservationSales Office

WALL, TOMMYMeridian Station

WHITELY, KEVINNew York PennStation

Employee MilestonesCongratulations to All of You!


60 Massachusetts Avenue, N.E.Washington, D.C. 20002

To change your address, sign onto the Employee InformationPortal or complete an NRPC 2001 form and submit according tothe directions.

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In Amtrak History

D E C E M B E R 1 7 , 1 9 8 9

On this date in Amtrak history, the third San Joaquin roundtrip wentinto service between Bakersfield, Calif., and Oakland. In fiscal year2012, the now 12 daily trains serving the line experienced a ridershipincrease of 7.2 percent and a record-breaking 1.1 million riders.

amtrak-ink-dec-jan-2013

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