your host: niall shanahan, marketing executive guest speaker: malcolm jeffers, learning and...

Your host: Niall Shanahan, Marketing Executive

Guest speaker: Malcolm Jeffers, Learning and Development Consultant

Top 5 Considerations You Need to Make When Planning Training on Automation Systems

Malcolm Jeffers has over nine years of experience in the Pharmaceutical and Biotech industries.

He has worked as an automation engineer, training manager and learning and development consultant.

He and his wife Nadine live in Johannesburg, South Africa.

What are some of the challenges when it comes to planning automation training?

• Time pressures

• Stakeholder involvement and support

• Availability of quality information

• ‘Analysis paralysis’

Today’s Webinar: Top 5 Considerations You Need to Make When Planning Training on Automation Systems

Every mistake that I made – and we all make mistakes – came because I didn’t take the time to get the facts. I didn’t drive hard enough.

Charles Knight

“’’

• What is your job role today?

• Training Manager or Associate

• Plant or Automation Manager

• Learning and Development Specialist

• Performance Development Manager

• Other

THIS SLIDE WILL NOT BE SHOWN DURING PRESENTION – THE POLL QUESTION AND THEN RESULTS WILL APPEAR INSTEAD

Knowing your…

• People

• Plant

• Business Goals

• Regulatory Requirements

• Training Partner

Today’s Webinar: Top 5 Considerations You Need to Make When Planning Training on Automation Systems

• Which area do you find most difficult to define when planning training?

• Your People

• Your Plant

• Your Business Goals

• Your Regulatory Requirements

• Your Training Partner

THIS SLIDE WILL NOT BE SHOWN DURING PRESENTION – THE POLL QUESTION AND THEN RESULTS WILL APPEAR INSTEAD

Aim of this Webinar:

• Define five key considerations and equip you with questions to plan effectively

Today’s Webinar: Top 5 Considerations You Need to Make When Planning Training on Automation Systems

• Knowing your People

• New hires

• Cross training

• Retention rate

• Succession planning

• Competence frameworks

Today’s Webinar: Top 5 Considerations You Need to Make When Planning Training on Automation Systems

In 2011 it was found that among Top125 training companies, employee turnover was a low 11 percent, and average length of service at the company was 7 years.

Good people are hard to find… and keep.

• Do you refer to industry competence models when planning training for your personnel?

• Yes

• No

THIS SLIDE WILL NOT BE SHOWN DURING PRESENTION – THE POLL QUESTION AND THEN RESULTS WILL APPEAR INSTEAD

Knowing your Plant

• Technologies

• Production process

• Physical infrastructure

• Procedural interaction

• S/W and H/W version details

• Support expiry dates

Today’s Webinar: Top 5 Considerations You Need to Make When Planning Training on Automation Systems

“If you think you are the entire picture, you will never see the big picture.”

– John C. Maxwell, The 17 Indisputable Laws of Teamwork

Knowing your Business Goals

• New Product or Process

• Upgrade or Migration

• Key Performance Indicators

•Call out rates/log

•Issue criticality

•Time spent resolving

•Labor costs

Today’s Webinar: Top 5 Considerations You Need to Make When Planning Training on Automation Systems

• To what level of detail does your company track and generate data on call out rates for production issues?

• None

• Some

• Quite good

• Very detailed

THIS SLIDE WILL NOT BE SHOWN DURING PRESENTION – THE POLL QUESTION AND THEN RESULTS WILL APPEAR INSTEAD

Knowing your Regulatory Requirements

• FDA Code of Federal Regulations

• ISO Standards

…records must be maintained detailing the training, experience, skills, and education of all employees.

“’’

For Life Science companies that adhere to ISO standards, ISO 9001:2000 Clause 6.2.2 specifies that…

Today’s Webinar: Top 5 Considerations You Need to Make When Planning Training on Automation Systems

• What is the focus of your company?

• Our focus is more on regulatory compliance

• Our focus is more on performance improvement

• We focus equally on both

THIS SLIDE WILL NOT BE SHOWN DURING PRESENTION – THE POLL QUESTION AND THEN RESULTS WILL APPEAR INSTEAD

Knowing your Training Partner

• Experience

• Responsiveness

• Support / Update plan

• Licensing model

• Blended learning capabilities

• Custom / Generic content

Today’s Webinar: Top 5 Considerations You Need to Make When Planning Training on Automation Systems

• Do you know your Training Partner?

• Custom / Generic

• Blended learning

Today’s Webinar: Top 5 Considerations You Need to Make When Planning Training on Automation Systems

Knowing your…

• People

• Plant

• Business Goals

• Regulatory Requirements

• Training Partner

Today’s Webinar: Top 5 Considerations You Need to Make When Planning Training on Automation Systems

Key take away points from today’s webinar

What follow up materials can I access?

“6 Steps for Planning Training to Boost Performance.”

Next weeks blog:

The top four blind-spots preventing DCS performance improvement

Today’s Webinar: Top 5 Considerations You Need to Make When Planning Training on Automation Systems

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