workplace safety & the power of employee engagement

WORKPLACE SAFETY & THE POWER OF EMPLOYEE ENGAGEMENT Heidi Jackson, Corporate Trainer – NWTC

Engagement Defined

Then & Now

What Employees

Want

Peer Exchange:

Best Practices

1 2 3 4

What is Employee Engagement?

Engagement Defined

What is Employee Engagement?

Engagement Defined

Southwest Airlines

SAY

STAY

STRIVE

Consistently speak positively

Intense desire to be a member of the organization

Exert extra effort

Engaged Employees:

Source: Hewitt Associates

Engagement Defined

Three Types of Employees

Engagement Defined

Actively Disengaged

Not Engaged

Engaged

Source: Gallup

Engagement Defined

Actively Disengaged

Not Engaged

Engaged

Employee Type

2010 2013 2017

Engaged

33% 30% 33%

Not Engaged

49% 52% 51%

Actively Disengaged

18% 18% 16%

State of the American Workplace

Source: Gallup

Engagement Defined

What About Managers?

Only 35% of managers are engaged!

Engagement Defined

Then & Now

NOW When people are financially invested, they want a return. When people are emotionally invested they want to contribute.

- Simon Sinek

THEN Why is it that I always get a whole person when what I really want is a pair of hands?

- Henry Ford

Then & Now

Who Has Your Time?

Actively Disengaged

Not Engaged

Engaged

Then & Now

Who SHOULD HAVE Your Time?

Actively Disengaged

Not Engaged

Engaged

What Keeps YOU Engaged?

Individually:

• List three things that keep you most engaged at work

Then & Now

The Measuring Stick

Source: Gallup

What Employees Want

Source: Gallup

The Measuring Stick

What Employees Want

What Employees Want

The Four Ps

1. Purpose

2. Personal Connections

3. Prompt Feedback

4. Partnerships

What Employees Want

1 – PURPOSE!

What Employees Want

1 – PURPOSE!

- Simon Sinek: Start With Why (Source: Start With Why – How Great Leaders Inspire Everyone to Take Action)

How Great Leaders Inspire Action

1 – PURPOSE!

A belief

Actions you take to realize that belief

Results of those actions

What Employees Want

What Employees Want

1 – PURPOSE!

What Employees Want

2 – PERSONAL CONNECTIONS!

What Employees Want

3 – PROMPT FEEDBACK!

I have some feedback for you.

What Employees Want

3 – POSITIVE FEEDBACK!

Individually:

1. Think about the people you work with and support

2. List names of three people you work with

3. Identify the last time you provided each person with specific positive feedback

4. Identify something he/she is doing well right now and an opportunity to provide positive feedback

What Employees Want

4 – PARTNERSHIPS!

Then & Now

NOW The Platinum Rule

THEN The Golden Rule

Treat others as THEY want to be treated.

Treat others as you want to be treated.

Best Practices

Peer Exchange

1. What are you currently doing to foster engagement?

2. What else could you be doing?

Well, That Was Fun – Now What?

1. What insight did you take away this morning that you can immediately take action on?

2. How will you translate this conversation to results?

WORKPLACE SAFETY & THE POWER OF EMPLOYEE ENGAGEMENT

Heidi Jackson, Corporate Trainer

Corporate Training & Economic Development

Northeast Wisconsin Technical College

heidi.jackson@nwtc.edu