working with an agent – the rcm library’s e-journal pilot
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Working with an agent – the RCM Library’s e-journal pilot
Catherine EbenezerInformation Systems Manager,
RCMCHILL E-journals Seminar 10/11/06
The beginning
• Conversation with Swets marketing manager December 2004
• Swets negotiating team could undertake negotiations with publishers on our behalf – for a fee
• Swets recommended pilot with titles from Blackwell Publishing
Issues
• Access for whom? 37,000 RCM members – or for library members only? (750 library members – now 900+)
• Licence from publisher required• Management interface?
SwetsWise TitleBankwww.swetswise.com
Outline strategy document
Goals• Secure licences initially for five key titles• Ensure value for money• Maximise value from existing holdings• Introduce technology which aids and
supports the RCM in maximising access to electronic resources
• Manage the speed of implementation in line with technology capabilities
Outline strategy document
Key stages• Planning and prioritising• Brokering/financial/
administration– Initial quotations and proposals– Reaching an agreed e-deal– Licence agreement
Reaching an agreed e-deal
If initial offer unacceptable:• Re-establishing and amending RCM’s
requirements• Querying / seeking clarification• Helping publisher adjust offer • Explaining publisher’s offer to the RCM• Requesting further quotations on a different
licence model• Proposing ways forward for both parties• Keeping channels of communication open
Financial and administration
• Ordering the agreed e-deals• Ensuring e-access arrangements• Ensuring licences are signed and
returned to publisher• Making single payment to publisher on
behalf of RCM• Invoicing RCM – alerting to renewals• Single point of contact and
communication channel / alerting service
Authentication and access
• Referrer URL from members’ area of RCM web site insufficiently restrictive
• Explored possibility of using RCM membership number to log in to SwetsWise TitleBank
• Not possible - eventually had to register members individually– a major chore
What we got
• In addition to current print subs• 2006 content only
– Birth £362.70– BJOG £365.80– Journal of Nursing Management £468.10– Paediatric and Perinatal Epidemiology
£674.25– TOTAL £1870.85
SwetsWise
SwetsWise
SwetsWise
Jan
Mar
May
Jly
Sep
Birth
PPEpi0
5
10
15
Full-text access
Birth
BJOG
J Nurs Mgt
PPEpi
Usage: full-text access
Usage: logins
Logins
0
10
20
30
40
50
60
Jan Feb Mar Apr May Jun Jly Aug Sep Oct Nov
ID/pwd login
IP login
Usage: searches
Searches
0
5
10
15
20
25
30
35
Jan Feb Mar Apr May Jun Jly Aug Sep Oct Nov
Usage: searches
Problems
• Confusion between pilot titles and free-with-print (same administrator account)
• Tedious and time-consuming to administer
• Difficulties with user access: 15/73– Firewall issues– Unsupported browsers (e.g. AOL)– SwetsWise interface
Lessons learned
• A “critical mass” of e-content is needed to attract users – ours wasn’t sufficient
• Lack of user awareness an ongoing problem
• Avoid arrangements that involve registering users individually, issuing passwords etc.
• Ensure you know exactly what you are getting!
• Midwives don’t like e-journals – prefer print – some journals not published electronically
Lessons learned
• Take-up insufficient to indicate viability of/demand for a full-scale service
• Using an agent a good option for a small library lacking resources to conduct its own negotiations with publishers
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