working in partnership with patients to improve health ... · partnership with patients to improve...
Post on 04-Aug-2020
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Working inWorking inpartnership withpartnership withpatients topatients toimprove healthimprove healthservicesservices
Prepared by Lesley GoodburnPrepared by Lesley Goodburn
Head of Community RelationsHead of Community Relations
Staffordshire Commissioning Support ServicesStaffordshire Commissioning Support Services
Customer InsightCustomer Insight
Mystery ShopperProgramme
Complaint by Domain of Patient ExperienceComplaint by Domain of Patient Experience
1.1. PPI, PALS, Complaints or allPPI, PALS, Complaints or all2.2. DomainDomain3.3. Subject/sub subjectSubject/sub subject4.4. OrganisationOrganisation5.5. AreaArea –– primary, secondary, supportprimary, secondary, support6.6. DivisionDivision7.7. DirectorateDirectorate8.8. ServiceService9.9. Clinical/AdminClinical/Admin10.10.PersonPerson
Reporting
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