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Working in Working in partnership with partnership with patients to patients to improve health improve health services services Prepared by Lesley Goodburn Prepared by Lesley Goodburn Head of Community Relations Head of Community Relations Staffordshire Commissioning Support Services Staffordshire Commissioning Support Services

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Page 1: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Working inWorking inpartnership withpartnership withpatients topatients toimprove healthimprove healthservicesservices

Prepared by Lesley GoodburnPrepared by Lesley Goodburn

Head of Community RelationsHead of Community Relations

Staffordshire Commissioning Support ServicesStaffordshire Commissioning Support Services

Page 2: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Page 3: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Customer InsightCustomer Insight

Mystery ShopperProgramme

Page 4: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Page 5: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Page 6: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Complaint by Domain of Patient ExperienceComplaint by Domain of Patient Experience

Page 7: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Page 8: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

1.1. PPI, PALS, Complaints or allPPI, PALS, Complaints or all2.2. DomainDomain3.3. Subject/sub subjectSubject/sub subject4.4. OrganisationOrganisation5.5. AreaArea –– primary, secondary, supportprimary, secondary, support6.6. DivisionDivision7.7. DirectorateDirectorate8.8. ServiceService9.9. Clinical/AdminClinical/Admin10.10.PersonPerson

Reporting

Page 9: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Page 10: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Page 11: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

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Partnership with patients

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Insight and Involvement Lesley Goodburn - King's Fund Goodburn.pdf · Insight and Involvement Lesley Goodburn Service Partner Insight and Involvement . 2 Midlands and Lancashire CSU

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Rapid Fire Workshop: Partnership for Patients Hot …app.ihi.org/FacultyDocuments/Events/Event-2206/...12/5/2012 1 Rapid Fire Workshop: Partnership for Patients Hot Topics Moderated

The National CMS Partnership for Patients Campaign: The National PFE Network

Partnership for Patients Better than Ever!...Partnership for Patients 11 . 12 Partnership for Patients 20% reduction in all-cause harm . 12% reduction readmissions . By September,

Partnership for Patients (PfP) Strategic Vision Roadmap ... · JANUARY 2016 . Partnership for Patients (PfP) Strategic Vision Roadmap for Person and Family Engagement (PFE) FINAL

In Partnership with the Indiana Hospital Association...Partnership for Patients The 40/20 Goal Keep patients from getting injured or sicker. Reduce preventable hospital-acquired conditions

Education for partnership - Picker · Education for partnership ... Teaching and learning methods ... Both real and simulated patients

Partnership for Patients: The Community -based Care Transitions … · 2020-03-09 · Partnership for Patients: Better Care, Lower Costs Secretary Sebelius has launched a new nationwide

1 Surgical Unit-Based Safety Program Proposed Resources for Partnership for Patients Terri Conner, Ph.D. Nybeck Analytics Partnership for Patients

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The Healthcare Commission and Patient Safety AvMA NPSA Patients for patients safety partnership event Richard Elson 18th March 2008

Code Sepsis Checklist - NYS Partnership for Patients · NYS PARTNERSHIP FOR PATIENTS Hospital Sepsis Team Salvatore Pardo, MD Lara Reda, MD Lee Jacobson, MD Alan Derzie, MD Chris

Partnership for Patients - IHA Webinar funded by CMS through the Partnership for Patients •CMS reviews results and wants 80% of participants to evaluate educational sessions •Please

Kaarin Goodburn MBE CSci MSc BSc (Hons) FIFST Chilled Food

WORK IN PARTNERSHIP INCREASE UNDERSTANDING ......PATIENTS AND FAMILIES PROPEL WORK IN PARTNERSHIP INCREASE S N R KNOWLEDGE TO ACTION ANNUAL REPORT 2007-2008 • • CANADIAN PARTNERSHIP

The Innovative Medicines Initiative and patients a partnership · European Patients’ Academy on Therapeutic Innovation: EUPATI • European Patients Forum ... In 2014, JDRF chose