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Work Ethics
Student Overview
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STUDENT WORK ETHICSPERFORMANCE STANDARDS The mission of Georgia's technical
institute's is to provide the necessary skills for you to be successful employees in your chosen career.
To be successful in that career you must possess both strong occupational skills and good work habits.
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STUDENT WORK ETHICSPERFORMANCE STANDARDS We are committed to incorporating
these good work habits into every facet of your education.
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EVALUATION
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EVALUATION
Work ethics program is designed to promote positive work behaviors
Evaluation is part of the teaching process
Evaluation is based on ten traits Instructors provide timely feedback
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EVALUATION
Evaluation is based on daily
grading by exceptiongrading by exception– Record poor or exceptional work ethics– Feedback to commend or correct
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EVALUATION
Each student is assumed to
meet expectationsmeet expectations– Formal report at mid-term and at the end of
the quarter– Mid-term is a progress report– End-of-quarter constitutes a final grade
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EVALUATION
Description of the evaluation Description of the evaluation processprocess
Evaluation of student work ethics uses a rating scale based upon a definition of the expected behavior of a good employee
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EVALUATION
Points are assigned as follows:
– Exceeds expectations = 3 points
–Meets expectations = 2 points
–Needs improvement = 1 point
–Unacceptable = 0 points
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EVALUATION
Every student’s work ethics is assumed to
“meet expectationsmeet expectations" at the beginning of each quarter
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EVALUATION
If the student were to be graded on the first day of class, they would receive two points for each trait
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EVALUATION
The instructor may observe behaviors which vary from those of a good employee.
The instructor documents the positive or negative behavior at this point using the work ethics evaluation exception form.
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EVALUATION
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EVALUATION
Work Ethics Evaluation FormWork Ethics Evaluation Form Evaluation Form is used to provide
feedback two times during the quarter
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EVALUATION
Instructor checks appropriate box for each trait
Student begins with 20 points
Evaluation is BY EXCEPTION
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EVALUATION
Each trait is checked meets expectations unless an exception form has been completed for each variance.
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EVALUATION
Preprinted with a score of 2 for each trait
No changes have to be made unless a student is losing or gaining points
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EVALUATION
If that should happen
Strike through the “2”
Record the appropriate score
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EVALUATION
Subtotal each column and add for a total score.
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EVALUATION Compare
with the grading scale located in the upper-left section.
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EVALUATION
Recorded in the box marked “student’s grade” at the bottom of the form
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EVALUATION
If a student has not lost or gained points no changes have to be made.
Student may receive as many as three exceeds expectations and still be evaluated meets expectations.
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EVALUATION
Student who meets expectations is a good student
Student who exceeds expectations is truly outstanding
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EVALUATION
A copy of the form is handed to each student, and the original is placed in the student’s class file
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STUDENT WORK ETHICSPERFORMANCE STANDARDS The following are ten areas of work
ethic traits and performance standards you will be presented and expected to exhibit in classrooms and laboratories:
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STUDENT WORK ETHICSPERFORMANCE STANDARDS Attendance.
– Attend 90% or more of the required class time.– Be tardy for class no more than six times during the
quarter.– Be prepared for class by reading assignments and
completing homework.– Participate in activities by contributing to class
discussion, completing assignments, and being involved in lab activities.
– Begin and end work as expected.– Use work time appropriately.– Notify instructor before planned absences or tardiness.
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STUDENT WORK ETHICSPERFORMANCE STANDARDS Character.
– Display a high level of effort and commitment to performing and completing work.
– Be honest in all situations.– Demonstrate trustworthiness and
responsible behavior.
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STUDENT WORK ETHICSPERFORMANCE STANDARDS Teamwork.
– Encourage and facilitate cooperation, pride, trust, and group identity.
– Foster commitment and team spirit.– Facilitate cooperation.
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STUDENT WORK ETHICSPERFORMANCE STANDARDS Appearance.
– Present a neat, clean appearance.– Practice personal hygiene.– Wear clothing suitable to the job, task and
environment.– Wear full regulation uniform, if required.
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STUDENT WORK ETHICSPERFORMANCE STANDARDS Attitude.
– Display a willingness to cooperate and accept constructive criticism.
– Set realistic expectations.
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STUDENT WORK ETHICSPERFORMANCE STANDARDS Productivity.
– Observe established policies on safety.– Notify proper authorities of circumstances or
situations presenting potential safety hazards.– Maintain equipment and supplies.– Do not use or knowingly permit others to use tools
and equipment improperly.– Make up missed assignments in a timely manner.– Stay on task and utilize time constructively.
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STUDENT WORK ETHICSPERFORMANCE STANDARDS Organizational skills.
– Prioritize and manage time effectively.– Demonstrate flexibility in adapting to
changes.
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STUDENT WORK ETHICSPERFORMANCE STANDARDS Communication.
– Communicate accurate information to others in a professional and courteous manner.
– Demonstrate appropriate nonverbal communication skills.
– Listen attentively to others.
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STUDENT WORK ETHICSPERFORMANCE STANDARDS Cooperation.
– Convey a willingness to assist others.– Work to resolve conflicts and to identify
solutions in which all parties benefit.– Demonstrate concern for treating people
fairly and equitably.– Follow the chain of command in resolving
conflicts.
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STUDENT WORK ETHICSPERFORMANCE STANDARDS Respect
– Treat instructors, staff and fellow students with respect, courtesy, and tact
– Do not engage in harassment of any kind
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Work Ethics TraitsThe BIG Ten 1. Attendance: attends class;
Arrives/leaves on time; Notifies instructor in advance of planned absences.
2. Character: displays loyalty, honesty, trustworthiness, dependability, reliability, initiative, self-discipline, and self-responsibility.
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Work Ethics TraitsThe BIG Ten 3. Teamwork: respects the rights of others;
Respects confidentiality; Is a team worker; Is cooperative; Is assertive; Displays a customer service attitude; Seeks opportunities for continuous learning; Demonstrates mannerly behavior.
4. Appearance: displays appropriate dress, grooming, hygiene, and etiquette.
5. Attitude: demonstrates a positive attitude; Appears self-confident; Has realistic expectations of self.
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Work Ethics TraitsThe BIG Ten 6. Productivity: follows safety
practices; Conserves materials; Keeps work area neat and clean; Follows directions and procedures; Makes up assignments punctually; Participates.
7. Organizational skills: manifests skill in prioritizing and management of time and stress; Demonstrates flexibility in handling change.
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Work Ethics TraitsThe BIG Ten 8. Communication: displays
appropriate nonverbal (eye contact, body language) and oral (listening, telephone etiquette, grammar) skills.
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Work Ethics TraitsThe BIG Ten 9. Cooperation: displays leadership skills;
Appropriately handles criticism, conflicts, and complaints; Demonstrates problem-solving capability; Maintains appropriate relationships with supervisors and peers; Follows chain of command.
10. Respect: deals appropriately with cultural/racial diversity; Does not engage in harassment of any kind.
Work Ethics
Module 1
Attendance
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ATTENDANCE: INTRODUCTION
STUDENTS WILL UNDERSTAND THE IMPORTANCE OF ATTENDANCE IN THE
CLASSROOM AND WORKPLACE.
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ATTENDANCE: OBJECTIVES
Understand the IMPORTNACE of PUNCTUAILTY/attendance Attend/leave class on time
Notify instructor in advance of planned absences
Make up ASSIGNEMENTS punctually
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ATTENDANCE:
Make attendance your highest priority
Know your schedule
Use an alarm clock
Get enough sleep
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ATTENDANCE
Arrange transportation ahead of time
Know your plan in advanceHave an alternate plan
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ATTENDANCE
Inform your supervisor if you won’t be at work
WORK ETHICS
Module 2
Character
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CHARACTER INTRODUCTION The student will
understand the importance of good character traits in the classroom and workplace.
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CHARACTER: OBJECTIVES Maintain honest behaviors in all situations. Be trustworthy, dependable, and reliable in
meeting all job responsibilities. Be willing to initiate projects and follow
them through to completion. Demonstrate self-discipline and self-
responsibility.
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CHARACTER: OBJECTIVES LOYALTY HONESTY TRUSTWORTHINESS DEPENDABILITY &
RELIABILITY INITIATIVE SELF-DISCIPLINE &
SELF-RESPONSIBILITY
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LOYALTY
In return for salary and benefits, the firm expects loyalty.
With loyalty comes a sense of pride. All employees are goodwill ambassadors
and salespeople for their company.
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HONESTY
HONESTY IS VALUABLE
EMPLOYEES ACCOUNT FOR 30% OF ALL “SHORTAGES”
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HONESTY
BEING HONEST IS MORE THAN JUST NOT TAKING “THINGS”
IN AN 8 HOUR DAY --- HOW MUCH TIME SHOULD BE SPENT ON TASK
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HONESTY
USING THE COMPANY TELEPHONE FOR PERSONAL LONG DISTANCE CALLS
IS ACTUALLY STEALING FROM THE COMPANY!!!
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TRUSTWORTHINESS
HIGHER TRUST = HIGHER PAY!!– CLOSING OR OPENING THE OFFICE– SUPERVISING OTHERS– HANDING CASH
COMPLETE A TASK – EARN SOME TRUST
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DEPENDABILITY & RELIABILITY DEPENDABILITY & RELIABILITY =
TRUSTWORTHINESS. A RESPONSIBLE, DEPENDABLE
EMPLOYEE IS ONE WHO AGREES TO CARRY OUT A TASK UNDER AGREED-UPON PROCEDURES, AND DOES SO!!
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INITIATIVE
WHEN EMPLOYEES HAVE INITIATIVE, THEY ARE WILLING TO SEE THAT WORK GETS DONE.
PEOPLE WITH INITIATIVE ARE:– MOTIVATED.– ENTHUSIASTIC.– INDUSTRIOUS.– HARD WORKING.
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INITIATIVE
AN ATTITUDE OF HELPFULNESS MAKES
THE ORGANIZATION RUN SMOOTHLY AND
IMPROVES EVERYONE’S SITUATION.
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SELF-DISCIPLINE & SELF-RESPONSIBILITYEVERY THING IN
LIFE IS A CHOICE
THE HARD PART IS MAKING THE BEST CHOICE AMONG THE ALTERNATIVES
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SELF-DISCIPLINE & SELF-RESPONSIBILITYSELF-DISCIPLINE IS
A PART OF ACCEPTING RESPONSIBILITY
SELF-DISCIPLINE REQUIRES THE HANDLEING OF EMOTIONS
WORK ETHICS
Module 3
Teamwork
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TEAMWORK INTRODUCTION The student will
recognize and exhibit proper workplace behavors.
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TEAMWORK OBJECTIVES:
– Respect the rights of others– Be a team worker– Be cooperative– Be assertive– Display a customer service attitude– Seek opportunities for continuous learning– Demonstrate mannerly behavior– Respect confidentiality
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MODULE OVERVIEW:
It is vital that employees work as a team. It is important to:
– EMPLOYEE– CO-WORKERS– COMPANY
The supervisor will look for these traits, and those workers who exhibit them will be rewarded.
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Respect the Rights of Others It’s easy to get caught up in our own
problems. detrimental to our success.
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Respect the Rights of Others In order to
maximize our experience, we must be aware of how we differ.
We must take these variances into consideration when making a decision that will affect others.
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Be a Team Worker
Teamwork has become the buzzword in the last few years.
We must learn to function in teams and work together.
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Be Cooperative
A cooperative attitude is always a must.
Each person is judged on willingness to cooperate with and get along
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Be Assertive
Another desirable workplace behavior is assertiveness.
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Displays a Customer Service Attitude Customer
service is more than knowing that the customer is always right.
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Seek Opportunities for Continuous LearningLifelong
learning is the key to retaining success
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Demonstrate Mannerly Behavior Manners may seem old fashioned and
not a requirement, but that’s not true. The display of manners is becoming
more important each day. Manners are about treating others the
way we would like to be treated. Displaying manners is about respecting
the views and beliefs of others.
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Respect Confidentiality
Proprietary information must always be kept in the strictest of confidence.
WORK ETHICS
Module 4
Appearance
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APPEARANCE:INTRODUCTION:
Upon completion of this lesson, students will understand the importance of:– Appearance, – Grooming, – Hygiene, – Etiquette
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APPEARANCE:OBJECTIVES:
Understand the importance of appearance
Display appropriate dress Have a groomed and neat
appearance Practice hygiene Use correct behavior
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MODULE OVERVIEW:
Appearance deals with every aspect of how we perceive an individual.
In an instant, we form opinions about a person based on.– Appearance,– Smell,– Cleanliness,– Mannerisms.
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APPEARANCE
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APPEARANCE For your program, the proper
classroom/lab attire is…?– Groomed and neat.– Clean and combed hair.– Styled appropriately.– Clothes are pressed.– Shirttails tucked in.– Shoelaces tied.– Stockings are run-free.– Shoe heels appropriate.
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APPEARANCE The practice of good personal hygiene
is a must.– Daily bathing is a necessity.– Body perspiration causes odors that
can be very offensive to others.– The use of a deodorant and
antiperspirant.– Good oral hygiene.
Be sensitive to others around you by taking care of yourself and your body's needs.
WORK ETHICS
Module 5
Attitude
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ATTITUDE: INTRODUCTION Recognize and exhibit positive attitudes, Appear self-confident, Develop realistic expectations for
themselves
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ATTITUDE: OBJECTIVES: Demonstrate a
positive attitude Appear self-
confident Have realistic
expectations of self
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MODULE OVERVIEW:
Concentrates on personal attitudes.
Develop realistic expectations.
Learn to feel good about oneself.
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Demonstrate a Positive Attitude Never
underestimate the power of proper attitude.
Attitude determines how successful we will be.
Attitude determines altitude.
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Appear Self-confident
Self-confidence is prerequisite to success.– Willing to learn new
skills.– To take
opportunities.– To grow.
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Have Realistic Expectations of Self We all have our own set of limitations
and different capabilities. Realizing our limits is an important part
of becoming the best that we can.
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Have Realistic Expectations of SelfTo be
successful, we should set goals.
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Have Realistic Expectations of Self Setting realistic
goals,and working to achieve them, helps us to continually grow and develop.
WORK ETHICS
Module 6
Productivity
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PRODUCTIVITY: Introduction Workplace and classroom safety Conserve materials Keep work area clean Follow directions
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PRODUCTIVITY: Objectives Follow safety practices Conserve materials Keep work area neat and clean Follow directions and procedures
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Follow Safety Practices
Important part of work ethics.
Each lab has safety procedures.
Each department will have a set of safety guidelines.
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Follow Safety Practices
Rules are not designed to punish, but to protect.
Safety is important and is everyone’s responsibility.
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Follow Safety Practices
The fact remains that everyone suffers with injury.
Following safety rules will not totally eliminate "lost-time accidents.
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Conserve Material
It’s not your money if you make a mistake, is
it?
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Keep Work Area Neat and Clean
Housekeeping is everyone’s job. Maintenance will handle heavy cleaning. Each employee is responsible for
maintaining their own workspace.
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Keep Work Area Neat and Clean
You may be busy but you have to straighten up.
Takes a few minutes each day.
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Follow Directions/procedures
Read directions and procedures.
Follow established procedures.
“Fire Safety Awareness”and Fire Extinguisher Training
This Training Module Was Developed in Cooperation With thePublic Information and Life Safety Education Section of the
Fairfax County Fire & Rescue Department 4100 Chain Bridge Road, Fairfax, VA 22020Www.Co.Fairfax.Va.Us/ps/fr/general/Piolse.htm(703) 246-3801 or (703-385-4419 TTY
Portions Copyright 1995-2000 by Dr. Robert Toreki, Used by PermissionHttp://www.ilpi.Com/safety/extinguishers.Html
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FIRE PREVENTION BASICSFire Is the Most Common Workplace and Home Hazard !
To Protect Yourself: KNOW how fires are caused– Oxygen + fuel + heat = FIRE!!– Remove any one - you have no fire!
REPORT unsafe conditions
PRACTICE good housekeeping LEARN emergency procedures
WORK ETHICS
Module 7
Organizational Skills
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ORGNAIZATIONAL SKILLS: INTRODUCTION Upon completion you will understand how
to become more organized and display good time management techniques.
Be able to better handle stress and change.
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ORGANIZATIONAL SKILLS: OBJECTIVES Demonstrate skill in prioritizing and in
management of time and stress. Demonstrate flexibility in handling change.
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MODULE OVERVIEW:
Good organizational or time management skills.
Stress management skills.
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Organizational Skills
Key ingredient for success is effective time management and organization skills
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Organizational Skills
Individuals whose lives do not allow them to follow through with tasks learn steps to reintroduce order.
When order is reintroduced, accomplishments become evident.
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Time Management Techniques
Believe.--You are in control. Say no.--Know your limitations. Ask for help.--Help comes in many
forms. Spend time wisely. Enjoy free time.
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Handling Stress
Handling stress is more difficult than simply getting organized– Strong organizational skills will go a long way
in reducing stress– Ability to deal with stress is related personality
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Handling Change
Nature of life– Transportation– Communications– Personal computers
You can expect more changes “Survival of the fittest” “Survival of the most adaptable”
WORK ETHICS
Module 8
Communication
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COMMUNICATION: INTRODUCTION: Understand the importance of
communication skills.
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COMMUNICATION: OBJECTIVES:
– Understand the importance of good communication skills
– Understand how nonverbal communication skills affect overall communications
– Use effective listening techniques– Use proper oral communication skills
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MODULE OVERVIEW We are constantly in a
state of giving and receiving communications.
Problems arise when one does not receive, or understand, the message as it was intended.
Understand the importance of good communications skills.
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Communication
Sight and sound are the most frequent.
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Communication
The channel used to convey the message might be wrong.
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Communication
Poor listening skills can constitute a barrier also.
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Nonverbal Communications
People telegraph their feelings, whether they are aware of it or not.
Whatever goes on inside shows outside.
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Nonverbal Communications -- BODY Using our arms,
bodies, and legs to block in others or things can be a sign of territorial feelings.
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Oral Communications
Success -- full responsibility Take responsibility for being certain you
understand what is being said Recognize barriers exist
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Listening Skills
Effective listening is active participation It is an activity
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Telephone Skills
It is easy to be rude. Anger, irritation, and frustration can be
suggested by our tone of voice. Ignoring our calls and our messages
suggests that we are unconcerned about our clients and customers.
When we speak on the phone at work, we should always have a smile in our voice.
WORK ETHICS
Module 9
Cooperation
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COOPERATION: INTRODUCTION: Understand the importance of Leadership skills, Ability to handle criticism and conflicts Problem-solving capability, Ability to get along with others, Willingness to follow the chain of
command
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COOPERATION: OBJECTIVES: Display leadership skills Practice conflict management skills Demonstrate problem solving skills Maintain good working relationships Follow the chain of command
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MODULE OVERVIEW:
Ability to interact professionally will impact success
In order to succeed– Know how to handle problems– Resolve conflict– Follow the chain of command– Get along with others
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Developing Leadership Skills Special point of view.
– Basic aim -- get other people to do things.
– Not an easy thing to do.
– Bossing is not leading.– People would rather be
led than bossed. Leaders get more out
of people than bosses do.
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Developing Leadership Skills
Overall, successful leaders demonstrate the following traits:– Leaders do not let their feelings control them.– Leaders are more democratic than dictatorial.– Leaders encourage people rather than order
them around.
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Developing Leadership Skills
Leadership skills are developed. Be aware of opportunities to be a
leader.
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Developing Problem Solving Techniques Solving problems is a challenge we
face everyday. It is better to solve the problem
before it gets bigger and more difficult.
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Developing Problem Solving Techniques The IDEA method for solving problems
is a sure-fire method for reaching a solution to problems.
– Step 1: Identify your problem.• What do I need to accomplish?• What should I be able to do when I finish this task?
– Step 2: Design your solution.• What information is available to solve my work problem?• What materials do I need to solve my work problem?
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Developing Problem Solving Techniques The IDEA method for solving
problems is a sure-fire method for reaching a solution to problems.
– Step 3: Examine your resources.• What do I already know about this situation that
will help me?• What information sources will be the most
helpful?
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Developing Problem Solving Techniques The IDEA method for solving
problems is a sure-fire method for reaching a solution to problems.
– Step 4: Assess your solution.• Did I accomplish my purpose?• Did the information help me solve my work
problem?
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Maintaining Good Relationships with Supervisors and Co-Workers The more you know about people and
their needs, the better you get along with them.
Everyone is unique.
WORK ETHICS
Module 10
Respect
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RESPECT: INTRODUCTION Understand the importance of dealing with
legal and ethical issues
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RESPECT: OBJECTIVES: Deal appropriately with cultural/racial
diversity Not engage in harassment of any kind
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MODULE OVERVIEW
Each person is unique Difficulty accepting others When we pre-judge someone, we are
prejudiced
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MODULE OVERVIEW
Stereotyping Limit a person’s opportunities Keep our prejudices from affecting how we
interact
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Legal/Ethical Issues
Much has been written and reported Sexual harassment lawsuits
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Legal/Ethical Issues
Many ruined careers Devastated families
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Legal/Ethical Issues
Our workforce has changed– Women – Minorities– Training or a college education– Wide range of age groups– Cultural/racial diversity
Increase awareness and respect
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Legal/Ethical Issues
Important terms to understand Sexist --- refers to the attitude of a person
toward others of the opposite sex Sex discrimination --- when employment
decisions or treatment is based on an employee’s sex
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Legal/Ethical Issues
Sexual harassment --- unwelcome behavior of a sexual nature
Quid pro quo -- means “this for that.” Working conditions based on acceptance or rejection of unwelcome behavior
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Legal/Ethical Issues
Hostile environment -- unwelcome behavior adversely affects an employee’s work
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Legal/Ethical Issues
Unlawful sexual harassment:– Makes granting sexual favors a condition of
employment– Retaliates against a person who refuses to grant
sexual favors– Creates a hostile, offensive, threatening, or
intimidating work environment that impacts the victim’s ability to perform his or her job
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Legal/Ethical Issues
Unlawful harassment:– Verbal – Physical – Visual
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What Ethics Means to Me On a blank sheet of paper answer the following
question. What does ethics mean to me?
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Work Ethics
Ethics is a collection of values and behaviors which people feel are moral
In other words,”ethics” is the name we give to our values or good behavior
Positive work ethic is the collection of all the values and actions that people feel are appropriate in the work place
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