wilma alvarado-little, ma, msw october 19, 2015 roundtable on health literacy institute of medicine...

Language Access: An Overview

Wilma Alvarado-Little, MA, MSWOctober 19, 2015

Roundtable on Health LiteracyInstitute of Medicine

Integrating Health Literacy, Cultural Competency, and Language Access Services:

A Workshop

Language Access: An Overview Wilma Alvarado-Little, MA MSW

The single biggest problem in communication is the illusion that it has taken place.

George Bernard Shaw http://www.goodreads.com/quotes/178425

October 19, 2015

Health Literacy and Effective Communication

Language Access: An Overview Wilma Alvarado-Little, MA MSW

Language Access

• Key concepts?

• Three things which have changed over time that facilitate integration?

October 19, 2015

Language Access: An Overview Wilma Alvarado-Little, MA MSW

Language Access vs. Language Assistance

The Department of Health and Human Services Language Access Plan (2013), provides the following definitions:

“Language access” – is achieved when individuals with LEP can communicate effectively with HHS employees and contractors and participate in HHS programs and activities

“Language assistance” – all oral and written language services needed to assist individuals with LEP to communicate effectively with HHS staff and contractors and gain meaningful access and equal opportunity to participate in the services, activities, programs, or other benefits administered by HHS.

http://www.hhs.gov/sites/default/files/open/pres-actions/2013-hhs-language-access-plan.pdf

October 19, 2015

Language Access: An Overview Wilma Alvarado-Little, MA MSW

Key Concepts Policy- federal, state, local, organizational Education about the role of the interpreter and/or translator.

Community engagement and empowerment

October 19, 2015

Language Access: An Overview Wilma Alvarado-Little, MA MSW

Bilingual vs. Interpreting vs. Translation

Bilingual- someone who professes to speak two languages.

Interpreting- Oral communication Translation- Written Communication

October 19, 2015

What’s the difference?

Language Access: An Overview Wilma Alvarado-Little, MA MSW

Simultaneous translation?

October 19, 2015

http://mentalfloss.com/article/30667/11-facts-about-ambidextrous https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcSAXoKEqmvku0K4mM-inQ78q5mvsyg5ycjwj1ra5_C60pRWo--RZw

Language Access: An Overview Wilma Alvarado-Little, MA MSW

Simultaneous interpreting

October 19, 2015

http://media2.picsearch.com/is?d4IzzzBD8QTnW_123yP1oduAb_SgAvDNz-cHQzPpcnw&height=195

http://static01.nyt.com/images/2015/09/16/world/16pope/16pope-articleLarge.jpg

Language Access: An Overview Wilma Alvarado-Little, MA MSW

Interpreter Certification

October 19, 2015

http://www.cchicertification.org/

http://www.certifiedmedicalinterpreters.org/

http://www.rid.org/

Translator Certification and Guidelines

Certification for Translators

Guidelines

Standard Guide for Quality Assurance in Translation

October 19, 2015

Language Access: An Overview Wilma Alvarado-Little, MA MSW

Language Access: An Overview Wilma Alvarado-Little, MA MSW

October 19, 2015

Language Access: An Overview Wilma Alvarado-Little, MA MSW

Key concepts

Community engagement and empowerment

October 19, 2015

Three resources Patient Protection and Affordable Care Act https://www.healthcare.gov/

Attributes of a Health Literate Organization https://www.iom.edu/~/media/Files/Perspectives-Files/2012/Discussion-Papers/BPH_HLit_Attributes.pdf

National Standards on Culturally and Linguistically Appropriate Services

US Dept. of Health and Human Services Office of Minority Health http://minorityhealth.hhs.gov/templates/browse.aspx?lvl=2&lvlID=15

October 19, 2015

Language Access: An Overview Wilma Alvarado-Little, MA MSW

Language Access: An Overview Wilma Alvarado-Little, MA MSW

Effective Communication? Patient’s sister: “Why are his hands so swollen?” ICU RN: “Well, it’s a physiological explanation.”  ICU RN (looking me and then at the family) “That’s the

only explanation I have. ”  ICU RN (to patient’s sister)  “Um, well, did you

understand that?” Patient’s sister: “No. I don’t know what that means.”

October 19, 2015

October 19, 2015

https://encrypted-tbn3.gstatic.com/images?q=tbn:ANd9GcTRTRg60P2Q2DB1nasYyfq8QQhBFbg816u24ZXO4j0kQczbUNtW

Wilma Alvarado-Little, MA, MSWinterpreter@walvarado-little.net