why twitter at the help desk

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at thehelp desk?HDI San Antonio, 2009-11-19

Luke Rosenberger http://bit.ly/hdi-sa

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at thehelp desk?

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microblogging

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microbloggingpublishing

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microbloggingpublishing

 syndication

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microbloggingpublishing

 syndication

 aggregation  

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microbloggingpublishing

blog post  syndication

 aggregation  

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microbloggingpublishing

blog post  syndication subscribe  aggregation

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microbloggingpublishing

blog post  syndication subscribe  aggregation  feed reader/portal

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microbloggingpublishing

blog post = tweet syndication subscribe

aggregation  feed reader/portal

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microbloggingpublishing

blog post = tweet syndication subscribe = followaggregation  feed reader/portal

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microbloggingpublishing

blog post = tweet syndication subscribe = followaggregation  feed reader/portal = home "timeline"

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the real powersimplicity

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the real powersimplicity

openness

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the real powersimplicity

opennesscommunity

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at the help desk?

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at the help desk?

notification

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at the help desk?

notification

awareness

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at the help desk?

notification

awareness

engagement

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•inside end users

•public users •helpdesk staff

•sysadmins•external partners

•executives

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•vendors•security intel•competitors•industry news

•professional orgs

•thought leaders

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•colleagues•conferences•type-a users •other help desks

•innovative users

•c-suite

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right hereright now

•brief, quick•proactive (< calls)

•fault-tolerant•mobile-friendly

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•network value

•proactive (< o_O) 

•focus attention

•on your schedule

everywhereall the time

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•at user's demand

•point of need •inspiration•low overhead

anywhereanytime

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gap analysis

x3

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not?

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exposure? too late roi: get in fronttime & attention? automate integrateliability? professionalism accountability

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http://twitter.com/lukelibrarianrosenberger@uthscsa.edu

lukethelibrarian@gmail.com

Icon graphics:"Modified Human Theme" by Hucz

Creative Commons license CC-BY-SA-2.5http://commons.wikimedia.org/wiki/Modified_Human_icons

review & share this presentation:http://bit.ly/hdi-sa