wellness | hospitality | real estate¤ge 17/goco... · - grand hyatt, kuwait - the ritz-carlton...

WELLNESS | HOSPITALITY | REAL ESTATE

8-9 NOVEMBER, 2017

THE INDUSTRY’S THREE MUSKETEERS

COMPANY STRUCTURE

•  Market Research and Feasibility Study

•  Concept Development

•  Executive Recruitment

•  Concept development

•  Design and technical services

•  Pre-opening services and training

•  Management

GOCO Hospitality Ltd.

CURRENT AND FORMER CLIENTS

The Four Seasons

The Ritz-Carlton Bulgari Hotels Viceroy Hotels

& Resorts

Selection of Consulting Projects-  The Four Seasons Tokyo, Japan -  The Four Seasons Bangkok, Thailand -  Bulgari Shanghai, China -  Bulgari Beijing, China -  Bulgari Moscow, Russia -  Bulgari Dubai, UAE -  Grand Hyatt, Kuwait -  The Ritz-Carlton Mumbai, India -  The Ritz-Carlton Shanghai, China -  The Address Istanbul, Istanbul, Turkey -  The Address Boulevard, Dubai, UAE -  SHA Wellness Clinic, Alicante, Spain -  Palazzo Versace Hotel, Dubai, UAE -  Bellagio & MGM Grand Mumbai, India -  Viceroy Bodrum, Turkey -  Viceroy, Algarve Resort, Portugal -  Viceroy Rabat, Morocco

Global Audit & Operations Contracts-  The Ritz-Carlton Hotel Company LLC -  Bulgari Hotels & Resorts -  Emaar Hospitality -  Paramount Hotels & Resorts

GOCO Spa & GOCO Resorts:

In Operation: -  Glen Ivy Hot Springs, California, USA -  GOCO Spa | Venice, Italy -  GOCO Spa | Ajman, UAE

Under Construction: -  GOCO Retreat | Ubud, Indonesia -  GOCO Retreat | Temescal Valley, USA -  GOCO Residences | Goa, India -  GOCO Life | Goa, India -  GOCO Spa | Koh Chang, Thailand

Upcoming: -  GOCO Spa | The Address Boulevard, Dubai -  GOCO Spa | The Address Downtown, Dubai -  GOCO Spa | The Address Fountain Views, Dubai -  GOCO Spa | The Palace Hotel, Dubai -  Pause by GOCO Hospitality | Dubai

EMAAR Hospitality

‘THE BEST IN THE WORLD RELY ON GOCO HOSPITALITY’

BVLGARI MOSCOW Moscow, Russia

BVLGARI BALI Bali, Indonesia

BVLGARI MILAN Milan, Italy

BVLGARI DUBAI Dubai, UAE

BVLGARI BEIJING Beijing, China

BVLGARI SHANGHAI Shanghai, China

FOUR SEASONS TOKYO Tokyo, Japan

FOUR SEASONS BANGKOK Bangkok, Thailand

FOUR SEASONS PLAVI HORIZONTI Tivat, Montenegro

THE CAPELLA BANGKOK Bangkok, Thailand

THE RITZ-CARLTON LIJIANG Lijiang, China

THE RITZ-CARLTON MELBOURNE Melbourne, Australia

THE RITZ-CARLTON MUMBAI Mumbai, India

THE RITZ-CARLTON NANYAN BAY Hainan Island, China

THE RITZ-CARLTON PERTH Perth, Australia

THE RITZ-CARLTON XIAODONGMEN Shanghai, China

VICEROY BOCAS DEL TORO PANAMA Bocas del Toro, Panama

VICEROY MINSK Minsk, Belarus

VICEROY ALGARVE Portugal

VICEROY BODRUM Bodrum, Turkey

THE ADDRESS BOULEVARD Dubai, United Arab Emirates

THE ADDRESS FOUNTAIN VIEWS Dubai, United Arab Emirates

23 LEVEL 14 – SPA – TREATMENT ROOM RENDERING

THE ADDRESS SKY VIEW Dubai, United Arab Emirates

THE ADDRESS THE PALACE A4 B4 Dubai, United Arab Emirates

THE ADDRESS DOWNTOWN DUBAI Dubai, United Arab Emirates

THE ADDRESS DUBAI CREEK HARBOUR POINT Dubai, United Arab Emirates

THE ADDRESS THE ANNEX BURJ KHALIFA Dubai, United Arab Emirates

THE ADDRESS BAHRAIN Abu Dhabi, United Arab Emirates

WELLNESS | HOSPITALITY | REAL ESTATE WELLNESS | HOSPITALITY | REAL ESTATE THE INDUSTRY’S THREE

MUSKETEERS

MODERN DAY CHALLENGES

CHRONIC DISEASES

DIABETES

DIVORCE & FAMILY PROBLEMS

POOR DIET

ADDICTION

BAD HABITS

OBESITY

STRESS & BURN OUT

DISCONNECTION

AGEING POPULATION GLOBALLY

LONGEVITY

LINEAR LIFEPLAN

LONGEVITY

LINEAR LIFEPLAN

HEALTH TRENDS Global Obesity

Adult obesity prevalence (2014)

Source: World Obesity Federation and World Health Organisation, 2015

Source: Global Wellness Institute, “The Global Wellness Economy Monitor,” 2017

GLOBAL WELLNESS ECONOMY

•  The wellness industry now represents 5% of the global GDP

•  Wellness expenditures are now nearly half as large as total global health expenditures ($7.6 trillion)

“Wellness is now a $3.72 trillion global industry with a growth of 10.6% from 2013 to 2015 – all while the global economy shrank by

3.6%”

WellnessTourism$563bThermal/

MineralSprings$51b

SpaIndustry$99b

WorkplaceWellness$43b

WellnessLifestyle

RealEstate$119b

The diagram summarises the size of the various industries that form the

Global Wellness Economy.

As of 2015, the Global Wellness Economy was valued at over $3.7

trillion.

ü  As of 2015, the size of the wellness tourism industry was USD 563,2 billion, accounted for 17.9 million jobs, and had a total multiplied economic impact of USD 1.6 trillion.

ü  Between 2013 and 2015, the wellness tourism industry grew at a CAGR of 7%, which is twice the 3.5% annual increase in the overall tourism industry

ü  With USD 808 billion in 2020, wellness tourism industry is forecasted to grow at CAGR of 23% between 2010 and 2020.

ü  In 2015, North America was the largest contributor with USD 215.7 billion of revenue (186 million trips), followed by Europe with USD 193,4 billion of revenue (250 million trips), and APAC with USD 11.1 billion of revenue (194 million trips).

106 151.2

215.6

307.5

438.6 494.0

528.0 563.2

605.4 650.7

699.4 751.7

808.0

0

100

200

300

400

500

600

700

800

900

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Source: Global Wellness Institute, “The Global Wellness Economy Monitor,” 2017

GLOBAL WELLNESS TOURISM INDUSTRY (USD BILLION)

GLOBAL WELLNESS SECTORS

CATEGORY 2013 2015 DIFFERENCE

Beauty & Anti-Aging 1,020.0 999.0 - 3.0

Healthy Eating, Nutrition, Weight Loss 574.2 647.8 + 73.6

Wellness Tourism 494.1 563.2 + 69.1

Fitness & Mind-Body 446.4 542.0 + 95.6

Preventative Medicine & Public Health 432.7 534.3

+ 101.6

Complementary & Alternative Medicine 186.7 199.0 + 12.3

Wellness Lifestyle Real Estate 100.0 118.6 + 18.6

Spa Industry 94.0 98.6 + 4.6

Thermal/Mineral Springs Facilities 50.0 51.0 + 1.0

Workplace Wellness 40.7 43.3 + 2.6

The matrix below displays the size of the various industries that form the Global Wellness Economy in 2013 and 2015. Strong growth in preventable medicine, fitness, nutrition, and wellness tourism.

2013 VS 2015 REVENUES ($B)

Source: Global Wellness Institute, “The Global Wellness Economy Monitor,” 2017

GLOBAL SALES OF ORGANIC FOOD

Source: FIBL (Research Institute of Organic Agriculture) Survey 2017

The global market for organic food has reached US $81.6 billion in 2015, a 19% growth since 2013.

WHERE IS WELLNESS TOURISM TAKING PLACE?

NORTH AMERICA $215.7b Expenditures

EUROPE$193.4b Expenditures

ASIA-PACIFIC$111.2b Expenditures

MIDDLE EAST-NORTH AFRICA $8.3b Expenditures

SUB-SAHARAN AFRICA$4.2b Expenditures

LATIN AMERICA$30.4b Expenditures

LegendWellness Tourism Arrivals Trips

Smallest # of Trips

Largest # of Trips

186mTRIPS

47m TRIPS

5mTRIPS

250mTRIPS

9mTRIPS

194mTRIPS

10%

36%

+9%

+57%

32%

Grey circle = growth rate

110%

Source: Global Wellness Institute, “The Global Wellness Economy Monitor,” 2017

SOLUTIONS

MEDITATION & YOGA

HEALTHY DIET

GOOD SLEEP

QUALITY TIME TOGETHER

THERMAL BATHING

ACTIVE LIFESTYLE

MINDFULNESS

RECONNECT TO NATURE

SPECIALISED TREATMENTS

COMPARING OFFERINGS

Classic Resort / Wellness Resorts

Facilities & Service Platform Classic Resort Wellness ResortsFacilitiesWell-appointed and comfortable guest rooms ✔ ✔

Food and beverage outlets ✔ ✔

Dedicated healthy food ✔

Spa and wellness facility ✔ ✔

Conference facilities and business center ✔ ✔

Services

Guest consultation pre-arrival ✔

Room night charged per person/room per room per person

All-inclusive packaging (room, F&B, spa, activity) ✔

Schedule of visiting health and wellness professionals ✔

Menu of daily health and wellness activities ✔

Rules and guidelines to govern the stay ✔

Achievements Short term, quick fix Long term wellness

benefits without compromising modern

resort amenities

WEBSITE POSITIONING

Chain Hotels Prompt to Select Rooms and not an experience

WEBSITE POSITIONING

Dedicated Wellness Resorts Prompt to Select Packages The journey to tailor-make

experience begins here

WELLNESS TRAVELER = HIGH YIELD

Source: Global Wellness Institute, “The Global Wellness Economy Monitor,” 2017

Wellness travellers spend more because they purchase programmes and treatments and not just hotel rooms.

ONLINE BOOKING BEHAVIOUR

Classic Resort vs. Wellness Resort

Key: •  Brand.com (website); •  CRS ( Central Reservation System); •  Direct to Hotel (telephone/ fax/ email to

hotel); •  GDS (Global Distribution System); OTA

(Online Travel Agent); •  Niche TA (Specialised Travel Agents)

Source: Horwath HTL Health and Wellness, 2015

REPEAT GUEST PERCENTAGE COMPARISON

Wellness Resorts Standard Resorts

Kamalaya Koh Samui, Thailand 42% Trisara Phuket, Thailand 3%

Chiva-Som Hua Hin, Thailand 51% Grand Hyatt Bali, Indonesia 4%

Como Shambhala Estate Bali, Indonesia 21% InterContinental Carlton

Cannes, France 7%

Ananda in the Himalayas, India 48% Amandari Bali, Indonesia 5%

Wellness Hotels

Average Occupancy %:•  Asia: 80% •  Europe: 62% •  North America: 58% Average Length of Stay:•  5 - 7 nights globally

SEASONALITY

0

10

20

30

40

50

60

70

80

90

100

5 Star Deluxe Hotel

5 Star Resort 4 Star Resort Wellness Resort

April&May2014-2016

Wellness Resorts are seasonality proof properties: occupancy is not affected by seasons.

ThefollowingoccupanciesareforKohSamui&HuaHinproperBes,duringThailand’slowseason.

REVENUE PER ROOM OF WELLNESS RESORTS

# Rooms Annual Revenue 2016

RevPAR 2016

RevPAR Best Hotel 2016

Italy 100 US $38M US $1,041 US $433

Spain 91 US $29M US $873 US $305

Thailand 59 US $17M US $789 US $320

Thailand 51 US $21M US $1,128 US $211

Source: STR Global, European Hotel Review, January 2017

Wellness Resorts show higher RevPAR compared to similar Classic Resorts. The following table compares RevPAR of leading wellness resorts with the RevPAR of the best hotel in

the same location.

WELLNESS COMMUNITY & WELLNESS REAL ESTATE

Wellness communities combine temporary lodging style accommodation along with residential offerings for wellness conscious guests. At the core of wellness communities is a 75 – 100-room wellness retreat.

Wellness Real Estate refers to residences that are engineered to both actively and passively support the tenant’s health, wellbeing and lifestyle; offering spaces that are in harmony with the way people live – spaces that enrich life and create ease..

WellnessRetreat

AcBveLiving

WellnessRealEstate

Possibility of rental yield

Property value increases,

as destination profile

increases

Wellness real estate

premium

Surroundings and

landscaping are maintained to high levels

Unique sought after concept

WELLNESS LIFESTYLE REAL ESTATE

Source: Global Wellness Institute, “The Global Wellness Economy Monitor,” 2017

•  The wellness lifestyle real estate grew at a CAGR of 9% from 2013-2015

•  GWI estimates that it will jump to $153 billion by 2020

•  Wellness lifestyle real estate is poised for growth that is faster than the overall real estate sector over the next decade, driven by many factors ranging from aging societies to the changing desires of younger generations, and from the need to protect the environment and open space while addressing the challenges of urbanisation

•  The growth of wellness communities will drive wellness real estate sales over the next decade, as more people aspire to live in homes and communities that will enhance their health and wellbeing in a holistic way

“Wellness Lifestyle Real Estate represents approximately US $119 billion of the US $3.7 trillion global wellness economy. ”

WHERE IS WELLNESS LIFESTYLE REAL ESTATE TAKING PLACE?

NORTH AMERICA EUROPE ASIA-PACIFIC

MIDDLE EAST-NORTH AFRICA SUB-SAHARAN AFRICA

$48b

$0.1b

$29b

$0.5b$41b40%

24%

0.4%

34%

Grey circle = arrivals

0.08%

LATIN AMERICA - CARIBBEAN

$0.4b

0.3%

Source: Global Wellness Institute, “The Global Wellness Economy Monitor,” 2017

Grey circle = % of total

value

PROPERTY AWARDS (2017)Best Luxury Mineral Spring Spa in North America – World Luxury Spa Awards

PROPERTY AWARDS (2015)Top 100 Spas of 2015! – Spas of America Best Massage – The Press Enterprise Readers’ Choice Award Best Day Spa – The Press Enterprise Readers’ Choice Award Best Day Spa – Inland Valley Daily Bulletin Readers’ Choice Best Day Spa – The Daily News Los Angeles Favorite Green Spa – American Spa Magazine Professionals’ Choice Award Best Day Spa – Inland Empire Magazine

GLEN IVY HOT SPRINGS

Strategically located between six major airports and LA’s / California's 30 Million sun and fitness seekers

CALIFORNIA • OPERATIONAL SINCE 1860

GLEN IVY IN NUMBERS:

20 acres

18 indoor and outdoor pools

75 treatment rooms

4 Food & Beverage venues

225 employees

175,000 – 180,000 visitors per year (500 + per day)

55,000 – 60,000 massages per year (165+ per day)

25,000 skincare services per year (70 per day)

250,000 F&B covers per year (688 per day)

USD 1.5 million retail revenue per year

USD 26.5 million total gross revenue per year

USD 145 average spent

GOP: 35%

GLEN IVY HOT SPRINGS

GLEN IVY HOT SPRINGS 1860

Abraham Lincoln was campaigning for President when the Temescal Sulphur Springs (Glen Ivy Hot Springs) natural waters were first advertised in the Los Angeles Star.  

GLEN IVY HOT SPRINGS 1870’s

The first country inn to later carry the name Glen Ivy Hot Springs was an adobe construction dating from the 1870s. At this time, the price of a swim in the mineral waters back then was just 25¢, including bathing suit and towel.

GLEN IVY HOT SPRINGS 1880’s – 1930’s

GLEN IVY HOT SPRINGS 1940’s – 1970’s

GLEN IVY HOT SPRINGS

GLEN IVY HOT SPRINGS

GLEN IVY HOT SPRINGS

GLEN IVY HOT SPRINGS

PICTURE TO BE CHANGED

GOCO Hospitality acquired Glen Ivy Hot Springs in January 2016, and is currently developing a world-class wellness resort community on the adjacent land that is surrounded by organic orchards, Santa Ana Mountains national preserve, and a golf course. 

GLEN IVY HOT SPRINGS FUTURE PLANS

INITIAL MASTER PLAN ZONING

DISTINCT PROFIT CENTERS

GOCO RETREAT

TEMESCAL VALLEY

Real Estate

Hospitality

Wellness Centre

Day Hot Springs

Retail

Food & Beverage

Organic Farming

Meetings & Events

CREATING A WELLNESS DESTINATION

ENGAGING WITH THE COMMUNITY

ORGANIC GARDENS & FARM-TO-TABLE DINING

OUTDOOR ACTIVITIES

WELLNESS RETREAT ARRIVAL

RETREAT VILLAS

TREATMENT ROOMS

FITNESS AND MIND BODY

MINERAL SPRINGS & THERMAL BATHING

FARM-TO-TABLE RESTAURANT

MEETINGS & SOCIAL SPACES

EVENT LAWN

COMMUNITY RETAIL VILLAGE

GOCO BRANDED RESIDENCES

RESIDENTIAL NEIGHBORHOODS

LANDSCAPE AND ORGANIC ORCHARDS

OUTDOOR ACTIVITIES AND GOLF COURSE

KEY LEARNINGS

ü Wellness is growing:

•  5% Global GDP

•  Growth of 10.6% from 2013 to 2015 – while the global economy shrank by 3.6%

ü Travel & Tourism is growing:

•  10% GDP

•  Between 2013 and 2015, the wellness tourism industry grew at a CAGR of 7%, which is twice the 3.5% annual increase in the overall tourism industry

ü Wellness Real Estate is growing:

•  The wellness lifestyle real estate grew at a CAGR of 9% from 2013-2015

ü Worldwide population is ageing and obesity levels keep on increasing

ü While worldwide health is declining, global awareness on healthy habits increases. Within the various industries forming the Global Wellness Economy, the fastest growing are:

Preventative Medicine Wellness Tourism

Fitness Healthy Eating

ü The global market for organic food has reached US $81.6 billion in 2015, a 19% growth since 2013.

KEY LEARNINGS

ü By merging wellness, hospitality and real estate, wellness communities, such as Glen Ivy Hot Springs, are addressing today’s society issues while offering different options for a wellness way of life.

•  Wellness centre with extensive programming for mind, body and spirit

•  Wellness oriented design and operations

•  Bathing facilities, spa and Medispa

•  Wellness hotel, boutique lifestyle hotel, branded residences

•  Multiple healthy F&B outlets, meetings and events

•  Residential homes with wellness clubhouse

•  Active living, community village, farmers’ market, kids club, reconnection with nature, organic farming, academy and training centre

Our bottom up approach to our projects allows history, traditions, landscape, wellness and development to integrate and co-exist in harmony – promoting a healthy way of life.

Bangkok37/10 Soi Langsuan Phloen Chit Road Lumpini Pathumwan, Bangkok 10330 Thailand Office +66 2 252 6288

BerlinSuite 11th Floor, Pappellee 25 Prenzlauer Berg 10437 Berlin Germany Office +49 172 892 5647

ShanghaiSuite 1605 Ascendas Plaza 333 Tian Yao Qiao Road, Xuhui District, Shanghai China 200030 Office +86 138 1861 9965

info@gocohospitality.comwww.gocohospitality.com

Los Angeles25000 Glen Ivy Road Corona, CA 92883 United States Office +1 888 453 6489

THANK YOU