welcome to the insider exchange august 13, 2009 welcome to commercial university ann dillon...

Welcome to the Insider ExchangeAugust 13, 2009

Welcome to Commercial University

Ann DillonDirector,

Professional Development

Dave RubensteinDirector,

Instruction & Evaluation

David BirnbaumSenior Director,

Learning

Your guides on our campus tour

Goal: Develop and deliver training that hasa measurable impact on your business.

- Recruit and Retain - Increase transactions - Tool & System Adoption - Office Efficiencies

• Conference Seminars • Traditional Classroom• Virtual Classes (Live Instructor)• Webcasts (Live & Recorded Lectures)• Self-paced (Web)• BLENDED

Multiple Learning Options…

Measure and tie training to business goals.

-- Level-0: Attendance, Completions

-- Level-1: Reaction. Like it?

-- Level-2: Learning. Learn it?

-- Level-3: Behavior. Utilize it?

-- Level-4: Business. Production? (e.g. Sides, GCI, etc)

Access via cbcBlueprint.com / LearningAccess via cbcBlueprint.com / Learning

• Training by role:– Principals & Managers– Experienced Brokers – Emerging Brokers (< 2 years)– Marketing Managers & Administrators

Click here for upcoming live training.

Upcoming Live TrainingUpcoming Live Training

Emerging Broker Training Program

• Unique in the industry• For new commercial professionals• Four month program • Blended & Staged

• Live Web, Self-Paced Web, Live Classroom• Accountability - Student Scorecard• Extensive Fieldworkd

1. Business Planning

2. Finding New Business

3. Uncovering Needs

4. Analyzing the Property / Tenant

5. Gaining Control – Presentation Skills

6. Personal & Property Marketing

7. Negotiate & Handling the Transaction

8. Identifying Repeat Business Opportunities

Emerging Broker Training Program

Click here forCommercial University

Course Catalog and Links

Training by Role

• Principals & Managers• Experienced Brokers • Emerging Brokers (< 2 years)• Marketing Managers &

Administrators

Career Development Guides

• Principals & Managers• Experienced Brokers • Emerging Brokers (< 2 years)• Marketing Managers &

Administrators

Training Discounts

• CCIM• Continuing Education Credits• Mike Lipsey• Franklin Covey• Top Dogs

Online Training

• Element K Online Courses• Lipsey Webinar Recordings• Blueprint Webinar Replays• GCC Videos

• Recruiting Program

• Webinars

• Systems, Tools and Resources (STAR)– Transition Touch points

Principals and Managers

• STAR Orientation

• Custom Tool traignin• CREST (Live monthly Webex sessions) • CBC Tools (Short online videos under the “Tools” tab,

posted with each Tool)

• Custom online Help for tools & systems: User Manuals, Quick Guides, Help systems

• 200+ On-Demand Self-paced training (Element-K)

PowerPoint, Excel, Project Mgmt, etc

Marketing Managers & Administrators

L

• Emerging Broker Training Program (EBT• Mike Lipsey Webinars• CCIM Training Discounts• Commercial Concepts Collection (CCC) • 200+ On-Demand Self-paced training

(Element-K)

Emerging Brokers

• Mike Lipsey & Other Expert Webinars• Live & Replays

• Conference Seminars• CCIM, SIOR, IREM, BOMA, ICSC, et al

• Replays

• Commercial Concepts Collection (CCC) self-paced web

• Discounts• CCIM

• Continuing Ed (CE)

• Franklin Covey

Experienced Brokers

New Pilot Programs

• CBC Performance Teams• Online Teams Coaching• High Accountability• Late 2009

• Business Planning Series:• Company Business Planning:

• Webinar Series • Sept/October timeframe

• Associate Business Planning:• Facilitated Online Program• Oct/Nov timeframe

Using the Course Catalog

Click here to Search by Keyword

To Enroll, select a course.

• To select a Course, click on the Title.

To Register

• Click the “Register” button.

“Registration Successful”

• A message in red will verify your course registration

“My Courses”

• Go to “My Courses to view Course List

Launch Online Course

• Launch Online Courses from “My Courses”

Launch Webex Live Session

• Launch Webex Live Session from “Instructor-Led Courses” tab under “My Courses”

The Library

1. Select Library from the top menu2. Click “Online Resources”3. Download a wealth of resources

Help

Commercial University Helpdesk1-866-237-0789

CBC Helpdesk1-800-222-2162 (Option 2)

Questions & Closing