Welcome to the Insider ExchangeAugust 13, 2009

Welcome to Commercial University

Ann DillonDirector,

Professional Development

Dave RubensteinDirector,

Instruction & Evaluation

David BirnbaumSenior Director,

Learning

Your guides on our campus tour

Goal: Develop and deliver training that hasa measurable impact on your business.

- Recruit and Retain - Increase transactions - Tool & System Adoption - Office Efficiencies

• Conference Seminars • Traditional Classroom• Virtual Classes (Live Instructor)• Webcasts (Live & Recorded Lectures)• Self-paced (Web)• BLENDED

Multiple Learning Options…

Measure and tie training to business goals.

-- Level-0: Attendance, Completions

-- Level-1: Reaction. Like it?

-- Level-2: Learning. Learn it?

-- Level-3: Behavior. Utilize it?

-- Level-4: Business. Production? (e.g. Sides, GCI, etc)

Access via cbcBlueprint.com / LearningAccess via cbcBlueprint.com / Learning

• Training by role:– Principals & Managers– Experienced Brokers – Emerging Brokers (< 2 years)– Marketing Managers & Administrators

Click here for upcoming live training.

Upcoming Live TrainingUpcoming Live Training

Emerging Broker Training Program

• Unique in the industry• For new commercial professionals• Four month program • Blended & Staged

• Live Web, Self-Paced Web, Live Classroom• Accountability - Student Scorecard• Extensive Fieldworkd

1. Business Planning

2. Finding New Business

3. Uncovering Needs

4. Analyzing the Property / Tenant

5. Gaining Control – Presentation Skills

6. Personal & Property Marketing

7. Negotiate & Handling the Transaction

8. Identifying Repeat Business Opportunities

Emerging Broker Training Program

Click here forCommercial University

Course Catalog and Links

Training by Role

• Principals & Managers• Experienced Brokers • Emerging Brokers (< 2 years)• Marketing Managers &

Administrators

Career Development Guides

• Principals & Managers• Experienced Brokers • Emerging Brokers (< 2 years)• Marketing Managers &

Administrators

Training Discounts

• CCIM• Continuing Education Credits• Mike Lipsey• Franklin Covey• Top Dogs

Online Training

• Element K Online Courses• Lipsey Webinar Recordings• Blueprint Webinar Replays• GCC Videos

• Recruiting Program

• Webinars

• Systems, Tools and Resources (STAR)– Transition Touch points

Principals and Managers

• STAR Orientation

• Custom Tool traignin• CREST (Live monthly Webex sessions) • CBC Tools (Short online videos under the “Tools” tab,

posted with each Tool)

• Custom online Help for tools & systems: User Manuals, Quick Guides, Help systems

• 200+ On-Demand Self-paced training (Element-K)

PowerPoint, Excel, Project Mgmt, etc

Marketing Managers & Administrators

L

• Emerging Broker Training Program (EBT• Mike Lipsey Webinars• CCIM Training Discounts• Commercial Concepts Collection (CCC) • 200+ On-Demand Self-paced training

(Element-K)

Emerging Brokers

• Mike Lipsey & Other Expert Webinars• Live & Replays

• Conference Seminars• CCIM, SIOR, IREM, BOMA, ICSC, et al

• Replays

• Commercial Concepts Collection (CCC) self-paced web

• Discounts• CCIM

• Continuing Ed (CE)

• Franklin Covey

Experienced Brokers

New Pilot Programs

• CBC Performance Teams• Online Teams Coaching• High Accountability• Late 2009

• Business Planning Series:• Company Business Planning:

• Webinar Series • Sept/October timeframe

• Associate Business Planning:• Facilitated Online Program• Oct/Nov timeframe

Using the Course Catalog

Click here to Search by Keyword

To Enroll, select a course.

• To select a Course, click on the Title.

To Register

• Click the “Register” button.

“Registration Successful”

• A message in red will verify your course registration

“My Courses”

• Go to “My Courses to view Course List

Launch Online Course

• Launch Online Courses from “My Courses”

Launch Webex Live Session

• Launch Webex Live Session from “Instructor-Led Courses” tab under “My Courses”

The Library

1. Select Library from the top menu2. Click “Online Resources”3. Download a wealth of resources

Help

Commercial University Helpdesk1-866-237-0789

CBC Helpdesk1-800-222-2162 (Option 2)

Questions & Closing