web seminar july 18, 2019 - diversity best practices...recruiting and retaining diverse talent in...

Recruiting and Retaining Diverse Talent in Mid-size Regions

Web SeminarJuly 18, 2019

JACK TAYLOR

WHERE WE STARTED

§ Navy pilot in WWII § Started Executive

Leasing in 1957• 7 cars• 1 employee

§ “Take care of your customers and employees first…and profits will follow.”

TOTAL TRANSPORTATION SOLUTIONS PROVIDER

WHERE WE ARE NOW

MORE THAN

$24 BILLIONI N A N N U A L R E V E N U E

100,000E M P L O Y E E S

2 MILLIONV E H I C L E S

10,000 F U L L Y S T A F F E D N E I G H B O R H O O D A N D A I R P O R T L O C A T I O N S

100& T E R R I T O R I E S

C O U N T R I ES

AMERICA’S 13th LARGEST PRIVATE COMPANYACCORDING TO FORBES

O N L Y U . S .INVESTMENT-GRADE C A R R E N T A L C O M P A N Y

Our brands are the most valuable things we own.

Our doors are open.

We strengthen our communities, one neighborhood at a time.

Personal honesty and integrity are the foundation of our success.

Customer service is our way of life.

Our company is a fun and friendly place where

teamwork rules.

We work hard…and we reward hard work.

Business Case for Diversity “Our Doors Are Open”

• It helps us appeal to a changing workforce and market place

• It affects every aspect of business… hiring, customer service, interacting with vendors, and attracting new business.

• It is our competitive advantage….

Management Trainee Program• Entry-level position with a career path to General

Management and beyond• Comprehensive development program where individuals

will learn • Sales– Customer Service– Management– Finance– Human Resources– Marketing– Administration– Fleet Management

• Promotion 100% from within

7

Talent Acquisition

• Decentralized Model• Talent Acquisition Professionals – Recruit all

sources– No dedicated campus team– No dedicated sourcing team

• Build our diversity brand

8

Attracting Diverse Talent –Online Sourcing

• Diversity keyword searches– http://booleanblackbelt.com/2012/12/diversity-

sourcing-boolean-search-strings-for-linkedin/

• Personalized messaging (not bulk)• Connect on LinkedIn after sending message• Call candidate immediately upon receipt of

positive response• Search daily9

Attracting Diverse Talent – Universities

• HBCUs and other diverse serving Colleges and Universities

• Public and Private State Universities • Military students/Vets programs• Students with Disability Programs• Partnership Organizations

10

Attracting Diverse Talent –Employee Referrals

• Employee Referral Programs – Employee Resource Groups – Tracking – Reward and Recognition

11

Attracting Diverse Talent –Hiring Process

• Training and Development – Unconscious Bias• DBP – Interview Training (DIN)

• Application Process – Unbiased

• Interview Process– Candidate Experience – Metrics

12

Local Inclusion and Diversity Teams

• Values, culture, mission, and expectations • Align inclusion & diversity strategies with the four core areas of our

businessObjective:

• Chairs: Local Officers and Head of Human Resources• Members: 10 to 20 employees (management and non-management)• Structure: Mission, monthly meetings, member rotation, targeted

committees, measure outcomes, and accountability

Team & Structure

• Benefits: Local market focus, middle management buy-in and support • Outcomes: ERG development, community engagement, talent

acquisition support, leadership development, and public relations Benefits & Outcomes:

Retention Strategies • Groups: Unique to local market needs• Governance: Business case, mission statements, goals/objectives,

operating principles, and measure outcomes• Activities: Employee onboarding, community engagement, leadership

development, mentoring, and diversity forums

ERGs

• Mentor: Informal and formal • Sponsor: Identifying sponsors

Mentors/Sponsors

• Metrics: Employee trend data, engagement surveys, stay surveys, one-on-ones

• Recognition: Recognition awards (JTFV award)

Measurement & Recognition

Thank you!