we built, we bought, we shared: the costs of administrative service systems vs. the academic mission...

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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We Built, We Bought,We Shared

Eric Denna, University of Utah

Steve Fleagle, University of Iowa

Laura Patterson, University of Michigan

Tedd Dodds, Cornell University

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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$5B on ERP(2002 ECAR study)

(500,000 one year $10Kscholarships)

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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Part 1 Why is college sodamn expensive?

Part 2 Why college is still

worth itPart 3 The three stories of rising tuition

Part 4 How important are

state higher ed cuts?Part 5 Is the economyforcing colleges to spendmore?

Part 6 Why there's noreason for biguniversities to rein inspending

Part 7 Is government aidactually making collegemore expensive?

Part 8 Are rich kids ruiningcollege for everybodyelse?

Part 9 Can MOOCs solvethe college cost crisis?

Part 10 How can we fix

Washington Post Wonkblog

Introducing ‘The Tuition is Too Damn High’ 

By Dylan Matthews, Published: August 26

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

http://slidepdf.com/reader/full/we-built-we-bought-we-shared-the-costs-of-administrative-service-systems 6/23

$5B on ERP(2002 ECAR study)

(500,000 one year $10Kscholarships)

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

http://slidepdf.com/reader/full/we-built-we-bought-we-shared-the-costs-of-administrative-service-systems 7/23

Build

Buy

Share

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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University of Iowa

We Built

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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Where did you start when youmade your last big administrative

IT investment? 30 years old, siloed systems

Fragmented and disparate data, SSN based

Limited ability to extend functionality

Technically constrained

Proliferation of shadow systems

Weak relationships between functional, technical,

and collegiate staff 

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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What did you decide and why?

RFP process yielded only one viable product – and thatimplementation failed

“Building Blocks” approach 

Traded $ for time

Phased implementation, full production spring 2013

Mainframe retired last spring

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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Where are you headed?

System improvements resolved immediate pain points

System implementation has greatly improved

relationships between functional, IT, and collegiate staff 

True partnership provides foundation for moving forward

Continue to work collaboratively on improvements

Monitor alternative solutions

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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University of Michigan

We Bought

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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Where did you start when youmade your last big administrative

IT investment?In the 90‟s we had…… 

Fractured environment with multiple authoritative

sources of information

Plethora of shadow systems in use

No data infrastructure to enable business intelligence

Broken business processes and poor service

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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What did you decide and why?

Developed a strategic data plan calling for a shared data

infrastructure supporting end to end business

processes, data driven decisions, and self service

Implemented PeopleSoft for Finance (1998), Student

 Administration (2000), and HR (2001)

Have leveraged it to cut over $100 million in costs from

administrative services through process improvements

and strategic contracts

More recently implemented other vendor products for 

Research Administration and Fund Raising

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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Where are you headed?

IT Strategic Plan calls for a “Cloud First” strategy

Implemented Concur for Travel and Expense to try out

SaaS for business processes

Consolidated 46 email and calendar services into

Google for faculty, staff and students

Will “wait and see” what‟s happening with Oracle,

Workday and other vendors while we invest in teaching,

learning, and research

 As products emerge & mature, we will move to cloud

services (probably about 5 years out)

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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Cornell University

We Shared

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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Where did you start when youmade your last big administrative

IT investment? Start? We never seem to stop!

We share, buy, and subscribe 

Oracle Student, Contributor Relations, 2008

Kuali Financials, 2011

Workday HR/Pay, 2013 Kuali Coeus pending, 2015

Resources are inelastic, time to market too slow

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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What did you decide and why?

IT@Cornell Strategic Plan Improve value proposition: cost, usability, BI

Rebalance IT investment from 90% utility

Business process improvement

Cloud preferred

Workday, Office365, dozens of others

Small team finds/develops externally sourced solutions

Experimentation

E.g., TopCoder 

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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Where are you headed?

Continue to execute and refine strategy New sourcing opportunities continue to emerge

Improve internal change management

Functional, IT, leadership

Cloud value proposition of „good enough‟ 

Reshape IT workforce

More “row people”, leadership development

Core to IT@Cornell strategic plan

7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)

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$83M

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