we built, we bought, we shared: the costs of administrative service systems vs. the academic mission...
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7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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We Built, We Bought,We Shared
Eric Denna, University of Utah
Steve Fleagle, University of Iowa
Laura Patterson, University of Michigan
Tedd Dodds, Cornell University
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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$5B on ERP(2002 ECAR study)
(500,000 one year $10Kscholarships)
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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Part 1 Why is college sodamn expensive?
Part 2 Why college is still
worth itPart 3 The three stories of rising tuition
Part 4 How important are
state higher ed cuts?Part 5 Is the economyforcing colleges to spendmore?
Part 6 Why there's noreason for biguniversities to rein inspending
Part 7 Is government aidactually making collegemore expensive?
Part 8 Are rich kids ruiningcollege for everybodyelse?
Part 9 Can MOOCs solvethe college cost crisis?
Part 10 How can we fix
Washington Post Wonkblog
Introducing ‘The Tuition is Too Damn High’
By Dylan Matthews, Published: August 26
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
http://slidepdf.com/reader/full/we-built-we-bought-we-shared-the-costs-of-administrative-service-systems 6/23
$5B on ERP(2002 ECAR study)
(500,000 one year $10Kscholarships)
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
http://slidepdf.com/reader/full/we-built-we-bought-we-shared-the-costs-of-administrative-service-systems 7/23
Build
Buy
Share
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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University of Iowa
We Built
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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Where did you start when youmade your last big administrative
IT investment? 30 years old, siloed systems
Fragmented and disparate data, SSN based
Limited ability to extend functionality
Technically constrained
Proliferation of shadow systems
Weak relationships between functional, technical,
and collegiate staff
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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What did you decide and why?
RFP process yielded only one viable product – and thatimplementation failed
“Building Blocks” approach
Traded $ for time
Phased implementation, full production spring 2013
Mainframe retired last spring
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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Where are you headed?
System improvements resolved immediate pain points
System implementation has greatly improved
relationships between functional, IT, and collegiate staff
True partnership provides foundation for moving forward
Continue to work collaboratively on improvements
Monitor alternative solutions
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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University of Michigan
We Bought
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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Where did you start when youmade your last big administrative
IT investment?In the 90‟s we had……
Fractured environment with multiple authoritative
sources of information
Plethora of shadow systems in use
No data infrastructure to enable business intelligence
Broken business processes and poor service
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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What did you decide and why?
Developed a strategic data plan calling for a shared data
infrastructure supporting end to end business
processes, data driven decisions, and self service
Implemented PeopleSoft for Finance (1998), Student
Administration (2000), and HR (2001)
Have leveraged it to cut over $100 million in costs from
administrative services through process improvements
and strategic contracts
More recently implemented other vendor products for
Research Administration and Fund Raising
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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Where are you headed?
IT Strategic Plan calls for a “Cloud First” strategy
Implemented Concur for Travel and Expense to try out
SaaS for business processes
Consolidated 46 email and calendar services into
Google for faculty, staff and students
Will “wait and see” what‟s happening with Oracle,
Workday and other vendors while we invest in teaching,
learning, and research
As products emerge & mature, we will move to cloud
services (probably about 5 years out)
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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Cornell University
We Shared
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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Where did you start when youmade your last big administrative
IT investment? Start? We never seem to stop!
We share, buy, and subscribe
Oracle Student, Contributor Relations, 2008
Kuali Financials, 2011
Workday HR/Pay, 2013 Kuali Coeus pending, 2015
Resources are inelastic, time to market too slow
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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What did you decide and why?
IT@Cornell Strategic Plan Improve value proposition: cost, usability, BI
Rebalance IT investment from 90% utility
Business process improvement
Cloud preferred
Workday, Office365, dozens of others
Small team finds/develops externally sourced solutions
Experimentation
E.g., TopCoder
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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Where are you headed?
Continue to execute and refine strategy New sourcing opportunities continue to emerge
Improve internal change management
Functional, IT, leadership
Cloud value proposition of „good enough‟
Reshape IT workforce
More “row people”, leadership development
Core to IT@Cornell strategic plan
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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$83M
7/27/2019 We Built, We Bought, We Shared: The Costs of Administrative Service Systems vs. the Academic Mission (178583597)
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