vx tracker.most.valuable.reports

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www.callaccounting.com

Ac#onable  Business  Intelligence  For  Your  Organiza#on  –    Otherwise  Known  As    

“Call  Accoun#ng  Reports”  From:  

What  is  the  VXTracker?  

•  The  VXTracker  collects  call  records  from  PBXs  and  cell  phones  and  produces  a  variety  of  summary  and  detail  reports  of  telephone  acAvity  

•  Reports  help  organizaAons  manage:  – Employees  

– Network  – Risks  

What  Are  Its  Benefits?  

•  Reduces  costs  – Visibility  to  call  acAvity  results  in  fewer  calls  

•  Fewer  calls  improves  producAvity  

•  Forensic  tool  to  miAgate  corporate  liability  – Union  issues,  harassment,  bomb  threats,  911  

•  On-­‐line  directory  

Reports  Benefit  Every  Department  

•  IT/Telecom  •  Finance  •  Sales/MarkeAng  •  AdverAsing  •  Risk  Management  •  HR  •  Compliance  

Reports  

•  Are  easy  to  create  – Can  be  scheduled    – Sent  to  email  

– Opened  in  Excel  •  Accessible  by  anyone  with  a  password  – Restricted  to  specific  informaAon  

•  Customize  and  filter  for  specific  data  

•  Unlimited  training  –  free  – For  warranty  and  support  customers  

Trend  Report  

•  Explain  anomalies  •  Make  intelligent  staffing  decisions  

•  More  accurate  budgeAng/forecasAng  

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Customer  Support  

•  Time  of  day  filtered  by  incoming  calls  only  •  Use  for  scheduling  and  staffing  

Time  of  Day  Report  •  Cellular  and  PBX  call  acAvity  in  one  report  for  

complete  calling  acAvity  for  each  employee  

ProducAvity/Performance  Extension  Summary  Report  

IT/Telecom  OpAmizaAon  Traffic  Study  Report  

•  One  company  had  several  large  trunk  groups  with  3-­‐5%  occupancy  

•  Match  PBX  configuraAon  to  downsizing  –  or  growth  

Trunk Group #1

•  Low-­‐usage  trunks  deleted  for  cost  savings!  

Trunk Group #2

Telecom  OpAmizaAon  

Trunk  Member  Report  •  No  calls?  

–  Dead  trunk,  no  dial  tone,  too  many    

•  What  about  voice  mail  or  IVR  ports?  –  Too  many,  too  few,  all  working?  –  Outbound  from  voice  mail!  

Port  100  Port  101  

Port  102  

Port  103  

IT/Telecom   IT/Telecom  

•  Don’t  buy  new  –  reassign  old  

Unused  Extension  Report  

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Finance  

•  Create  a  profit  center  

Chargeback  Report  

•  Departments,  Divisions,  Regions,  etc.  – Allocate  costs  based  on  actual  usage  

•  Usage  plus  monthly  equipment  charges  

Leasing  tenant  

Finance  •  Compare  carrier  rates  

Chargeback  enAre  phone  bill  

AdverAsing/MarkeAng/Sales  

•  Toll-­‐free  number  analysis  •  Who  is  calling  you?  

•  From  where?  

•  Who  is  answering  these  calls?  

DNIS  Report  

Mapped  Numbers  

•  “Map”  any  number  with  a  name  – Other  locaAons  –  Customers  –  Employee  home  or  cell  

–  Vendors  

OpAmize  your  rouAng  to  match  use  

MarkeAng  

•  What  is  the  real  cost  of  each  call  from  your  ad?  •  Enter  the  cost  for  each  ad  campaign  •  System  computes  the  cost  per  call  

•  Open  in  Excel  and  add  the  revenue  

MarkeAng  Campaign  Report  

Other  Popular  Reports  

•  Day  of  week/month  •  Longest  calls  •  Most  frequently  dialed  

•  Area  code  •  Country  •  411  calls  •  Top  20  by  #  calls,  minutes,  $  

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Conclusion  

•  Key  component  in  your  organizaAon  •  EffecAve  use  of  reports:  – Benefits  your  organizaAon  –  Increases  your  value  to  your  organizaAon  

Contact  Us  For  More  InformaAon  

•  Jon  Giberson,  president  

•  CONNECTIONS,  Telecom  MarkeAng  Inc.  

•  jg@callaccounAng.com  

•  800-­‐900-­‐9700  •  hop://www.callaccounAng.com