vx tracker.most.valuable.reports
TRANSCRIPT
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www.callaccounting.com
Ac#onable Business Intelligence For Your Organiza#on – Otherwise Known As
“Call Accoun#ng Reports” From:
What is the VXTracker?
• The VXTracker collects call records from PBXs and cell phones and produces a variety of summary and detail reports of telephone acAvity
• Reports help organizaAons manage: – Employees
– Network – Risks
What Are Its Benefits?
• Reduces costs – Visibility to call acAvity results in fewer calls
• Fewer calls improves producAvity
• Forensic tool to miAgate corporate liability – Union issues, harassment, bomb threats, 911
• On-‐line directory
Reports Benefit Every Department
• IT/Telecom • Finance • Sales/MarkeAng • AdverAsing • Risk Management • HR • Compliance
Reports
• Are easy to create – Can be scheduled – Sent to email
– Opened in Excel • Accessible by anyone with a password – Restricted to specific informaAon
• Customize and filter for specific data
• Unlimited training – free – For warranty and support customers
Trend Report
• Explain anomalies • Make intelligent staffing decisions
• More accurate budgeAng/forecasAng
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Customer Support
• Time of day filtered by incoming calls only • Use for scheduling and staffing
Time of Day Report • Cellular and PBX call acAvity in one report for
complete calling acAvity for each employee
ProducAvity/Performance Extension Summary Report
IT/Telecom OpAmizaAon Traffic Study Report
• One company had several large trunk groups with 3-‐5% occupancy
• Match PBX configuraAon to downsizing – or growth
Trunk Group #1
• Low-‐usage trunks deleted for cost savings!
Trunk Group #2
Telecom OpAmizaAon
Trunk Member Report • No calls?
– Dead trunk, no dial tone, too many
• What about voice mail or IVR ports? – Too many, too few, all working? – Outbound from voice mail!
Port 100 Port 101
Port 102
Port 103
IT/Telecom IT/Telecom
• Don’t buy new – reassign old
Unused Extension Report
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Finance
• Create a profit center
Chargeback Report
• Departments, Divisions, Regions, etc. – Allocate costs based on actual usage
• Usage plus monthly equipment charges
Leasing tenant
Finance • Compare carrier rates
Chargeback enAre phone bill
AdverAsing/MarkeAng/Sales
• Toll-‐free number analysis • Who is calling you?
• From where?
• Who is answering these calls?
DNIS Report
Mapped Numbers
• “Map” any number with a name – Other locaAons – Customers – Employee home or cell
– Vendors
OpAmize your rouAng to match use
MarkeAng
• What is the real cost of each call from your ad? • Enter the cost for each ad campaign • System computes the cost per call
• Open in Excel and add the revenue
MarkeAng Campaign Report
Other Popular Reports
• Day of week/month • Longest calls • Most frequently dialed
• Area code • Country • 411 calls • Top 20 by # calls, minutes, $
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Conclusion
• Key component in your organizaAon • EffecAve use of reports: – Benefits your organizaAon – Increases your value to your organizaAon
Contact Us For More InformaAon
• Jon Giberson, president
• CONNECTIONS, Telecom MarkeAng Inc.
• 800-‐900-‐9700 • hop://www.callaccounAng.com