vhelp quick

75% of your

consumers are on

the web*

vhelp drives more sales from web

by converting web visitors

Website

Facebook

Google

Why vhelp ?

*Forrester research 2010

More consumers are flocking to your web channel, so there's an urgent need to

monetize it

*Source : Forrester Research 2009, 2010

Customer to business contact in 1999

Email!

11%

Other!

6%

Phone!

75%

Web!

8%

Customer to business contact in 2010

Email!

22%

Other!

8%

Phone!

25%

Web!

46%

68% of the customers now look to connect with businesses on the web* !

Consumers need engagement before conversion

0

12.5

25

37.5

50

Pre Order Shipping Ordering process Promotions

16

21

14

43

India

*Source: India data is from live deployment

*Source: Market tools Research 2010

For web, text based engagement is best

0

12.5

25

37.5

50

23

36

21

44

21

33

26

47

US Europe

I can multi task, which chatting

More comfortable with

chatting than phone

I get faster responses on text

Clear understanding of queries

vhelp is the next generation

live chat, that can be put on

your website or facebook

vhelp allows you to chat

with your visitor when they

are on your website in real

time. Helping you close

more leads and sales from

your web visitors.

What is vhelp

!

vhelp converts web traffic to sales

Click

ChatConvert

1

2

3

Why vhelp ?

"vhelp" appears on the bottom

right on your website or

facebook page

Where will be vhelp ?

On click it will pop open within the

page and allows visitors to chat

Where will be vhelp ?

When your not online, visitors

can leave message for you

Where will be vhelp ?

Just 6 lines of javascript need

to be pasted into your website

No software to download and

maintained

Getting vhelp on your

website

You need to login portal.vhelp.me

to chat with your visitors

Visitor pane!

All visitors with their

source show up here

Interaction pane!

Agents can talk to

multiple visitors in

one go

Resources pane!

Agents can see the

info about visitors,

search kbase!

1 2 3

How to manage vhelp ?

On click you can

acquire the customers

you want to interact !

On click, it allows to

release the visitor from

the pane.!

With redirect you can

cobrowse with the

customer.!

Tag lead allows you to post the

visitor info to the lead table,

which can be pushed to CRM!

2a

2b

2d

2c

Interaction pane allows you to

acquire visitors, co- browse and

also tag a lead in real time

How to chat with vhelp ?

Click on search to

quickly search through

the knowledge base!

Change the chat name

for the sales agent.!

Logout of the session. !

Click on edit option to modify

lead information of the visitor!

Create quick short cuts

to power your

interactions. !

Previous

interaction

history of visitor

3a

3c

3b

You get complete info on visitorsHow to

chat with vhelp ?

Capture customer feedback right

after chat automaticallyvhelp

advantage?

Capture customer feedback right

after chat automaticallyvhelp

advantage?

Maya : We have got a special deal running for 1N/2D for weekend gateway to GOA. Would you like to check it out here at http://www.snapdeal.com/goa_Deal .

This is great, dont have a credit card, can I still buy the deal ?

Rahul : This sounds interesting, how can I buy it ?

Maya : Let me help you sign up and buy this deal here. To start with, please fill in your details, so that we register you.

Co browse with your visitor, help

them move around on your sitevhelp

advantage?

You can start by putting

your FAQs into answer

bay through the add

button . You can edit and

remove answers by

selecting them and then

choosing edit or remove. !

!

Create a knowledge base as you

go, reducing training need and

creating consistent experience

vhelp advantage

?

Filters allow you select

transcripts by date ,

agents, or length or even

by sentiments.!

Track all the conversations, mine

them for specific trendsvhelp

advantage?

You need to login to

dashboard.vhelp.me to manage it

How to manage vhelp ?

Track all sales leads and export

them to your CRMvhelp

advantage?

You can slice and dice into

reports by choosing multiple

tabs. !

If you don't get see any data

into reports don't worry. It

takes 24 hours to get initial

data points to generate.!

!

10 built in reports to give you

complete insight into salesHow to manage vhelp ?

Customer value Voice Live Chat Email/Ticketing Intelligent help

Interactivity High High Low High

Ease of deployment Low Medium High High

Customer satisfaction Low Medium Low High

Reliability of help Low Low Low High

Ease of usage for customers

Medium Medium Medium High

Cost to company High High High Low

Wait times High High High Low

Eas

e of D

eplo

ymen

t

Availability

!

egain

Vimagino

Liveperson

Zendesk

ConversiveVirtuoz

Right Now

Genesys

Total!Cost

Get Satisfaction

Value add of vhelp

Pearson sees 2x leads and higher

customer satisfaction

1. Largest educational company,

Pearson's india website

(www.edurite.com) . Leader in

educational e commerce space

in india. !

2. Close to 50-60k unique

visitors everyday !

3. 50% shoppers come in the

time frame of 9am -2 pm!

Customer Details

Customer case study

1. More than 950+ additional

confirmed leads generated with just

5% of the traffic. !

2. More than 75% of interactions are

happy interactions.!

3. Reduced the cost of acquisition by

35%.

Impact details

Pearson sees 2x leads and higher

customer satisfaction

Customer case study

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