verbal communication

Oral and Written Communication

PARI FATEMAMBA

“The man who can think and does not know how to express what he thinks,is at the same level who as the person cannot think.”

Verbal communication It is written or spoken message that

uses words to exchange ideas/information.

The means of verbal communication are

a)Written communicationb)Oral communication

Non Verbal communication•Its an unspoken or unwritten message that uses body language.•It includes facial expressions,gestures,eye contact physical appearance etc..

ORAL COMMUNICATION

Anything that emanates from the mouth is referred as oral communication.

Attributes of good oral communication-Sounds and sound combinations, Stress, Rhythm, Intonation, Speed, pausing, Clarity of articulation, Voice modulation: volume & pitch variation (avoiding “monotonous speech)

Among individual Face-to-face communication interviews Telephone conversation Grapevine

AMOUNG GROUPS Negotiations

Meetings Lecture/speech Presentations

Conference/seminars/workshops

Immediate feedback Better relationships Time saving Effective tool of

persuasion Effective tool of group

communication Economical Allows to measure

effectiveness immediately

It’s the only way out during an emergency

Lack of retention/documentationDistortion in passing the messageNo legal validityPossibility of misunderstandingUnsuitable for long messages It is constrained by physical barriersNot effective when the target group

is spread out

WRITTEN COMMUNICATIONThe power of writing is eloquently

expressed in the saying “pen is mightier than the sword”

Written communication has to acquire great significance in the life of individuals as well as business organization.

Methods of written communication in an organization includes-letters, memoranda, notices, circulars, agenda, manuals, handbooks, reports, orders, inquiries, complains, quotations, contracts, etc…

Ready reference Legal defense Promotes uniformity Mass access Suitable for distance

communication Image building Accurate and an

ambiguous Permanent in nature Permits substitution

and revision

Limited to literature world Time consuming Lot of paper work Needs expertise in

expression Lack of immediate feedback Costly More men hours needed No immediate clarification

Point of Difference

Written Business communication Oral Business communication

Feedback Immediate feedbacks is not required In case of oral communication we need immediate feedback.

Evidence Written message are kept as record, thus they can be used as evidence.

As no record is maintained for oral communication it cannot be used as evidence.

Easy acceptance In compression to oral communication has lack of directness.

On the other hand oral message are easily acceptable.

Barriers Written communication need to overcome more barriers than oral communication

It faces less barriers than written communication.

Audience size The audience size of written communication is large and geographically scattered.

Audience size is comparatively small.

cost It is more costly than oral communication. It is less costly than written communication.

Knowledge level High level of knowledge and literacy is required.

Even illiterate people can participate in oral communication.