ventura police department digital six sigma: records project
Post on 30-Dec-2015
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Ventura Police Department
Digital Six Sigma:Digital Six Sigma:
Records ProjectRecords Project
What is Digital Six Sigma?
• A process improvement methodology
• Driven by statistical analysis of data
• Determines root causes of problems.
DMAIC
• Define the Issue - Understand what process is broken. What are the customer’s needs? Does the process align with the enterprise’s strategic direction?
• Measure the current process
DMAIC
• Analyze to verify relationship and
causality
• Improve or optimize the process
• Control the process to maintain
improvement and results
Why Choose Records Project?
• Alignment of Strategy and Vision
• Mobilize – Towards the Right “Y’s”
• Ensure Project Completion
Ventura Police Department Ventura Police Department
Enhance Community Partnerships
Enhance Community Partnerships
Improve Community Quality of
Life
Improve Community Quality of
Life
Develop Personnel Develop
Personnel
Ventura Police Department Critical Success Factors
Reduce Crime & Fear
of Crime
Reduce Crime & Fear
of Crime
Continued Accountability Continued
Accountability
Strategic Goals
Key Key Drivers Drivers
Projects/ PPPrrrooojjjeeeccctttsss/// Actions AAAccctttiiiooonnnsss
Metric Metric The Big Y
Little “y”s
Vital X’s
Reduce Crime & Fear of Crime
Reduce Crime &
Fear of Crime
Community Awareness
Community Awareness
Reduction of Part 1 Crime
Reduction of Part 1 Crime
Schematic for Police Services
Enhancing Information Capabilit
y
Enhancing Information Capability
Tactical Crime Analysi
s
Tactical Crime Analysis
Records Process Records Process
Cycle Time Reduction Quality / Accuracy
Reduction of Part 2 Crime
Investigative Follow - up
Investigative Follow - up
Initial Officer Investigation
Initial Officer Investigation
Reduction of Part 2 Crime
Problem: Part 1 Crimes Process
• Variance = 2 hours to 366 hours (.08 to 15.25 Days)
• Mean = 97 hours (4.04 Days)
Variance results in delays in investigation.
Variation in Total Cycle TimeBase Line
Collaboration
• Pat Miller• Ken Corney• Quinn Fenwick • Jerry Thurston• Al Davis• Jerry Foreman• Karen Karayan• Ana Matosian• Myra Vargas• Dirk Boon• Melissa Thomas
SponsorChampionGreen BeltGreen BeltPatrol SergeantDetective SergeantCrime AnalystRecords SupervisorRecords SpecialistDetectiveCourt Officer
Our Goal:
Reduce the cycle time of the Part 1 Crimes records
process from 97 hours to
24 Hours24 Hours
Outcomes of Process
• Reducing cycle time
• Increasing accuracy • Enable officers and detectives to
make decisions and take actions in a more timely manner.
• Lead to a reduction in crime
Six Sigma Tools
• Benchmarking• Base Line• Ishikawa• SIPOC• Root Cause Analysis• As-Is Process Mapping• Value Stream Map
Six Sigma Tools
• 5-Whys• Solution Mapping• Solution Selection Matrix• Communication Plan• Pilot Implementation Plan• Result Verification
Our Results
Reduced Cycle Time from
97 hours to
34.4 Hours34.4 Hours
Variation in Total Cycle Time
0
20
40
60
80
100
120
140
160
180
0.02
0.27
0.51
0.76
1.00
1.25
1.49
1.73
1.98
2.22
2.47
2.71
2.96
3.20
3.45
3.69
3.94
4.18
4.43
4.67
4.92
5.16
5.41
Total Cycle Time
Fre
qu
ency
24 hours
Mean = 34.4 hours
Our Goal
Our Results
Mean = 97 hoursOur Problem
Digital Six Sigma’s Value to Ventura PD
• Create sustainable solutions
• Opportunity to solve other problems
• Introduce concept of DSS
PremierOne CAD
Records Management System
Field-Based Reporting
Downtown Mesh-Network
Video Platform
Collaboration and Partnership
Problems cannot be solved at the same
level of awareness that created them.
Albert Einstein
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