using class of service to manage project risk

@toolsforagilesales@toolsforagile.com facebook.com/ToolsForAgile

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Using Class Of Service To Manage

Product Risk

Siddharta Govindarajsiddharta@silverstripesoftware.com@toolsforagile

#enterprisekanban

This webinar is being recorded

Slides will be made available

Use #enterprisekanban to tag your tweets

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Siddharta GovindarajDirector, Silver Stripe Software Pvt Ltd

Email: siddharta@toolsforagile.comTwitter: @toolsforagile

#enterprisekanban

Silver CatalystA tool for distributed agile development teams

Supports Scrum and Kanban

Silver StoriesA tool for cross-team product management

Currently in beta

Supports user story mapping and enterprise kanban

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Agenda

Types of Product Risk

Three Types of Features

Cost of Delay Model

Using Class of Service

Summary

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Agenda

Cost of Delay Model

Summary

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For commodity projects, we need to focus on business value

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For commodity projects, we need to focus on business value

For strategic projects, we need to focus on risk mitigation

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To mitigate product risk, focus on learning

Market Risk: Make cheap prototypes and validate them with your target market

Technology Risk: Spike early to understand technical challenges

Don't (yet) worry about quality or delivering every sprint

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Jeff Patton's Chess Analogy

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Agenda

Cost of Delay Model

Summary

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Agenda

Cost of Delay Model

Summary

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Agenda

Cost of Delay Model

Summary

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Expedite

Emergency Bug

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Class of Service Criteria

Expedite Emergency bug fixes that need to be fixed and deployed in a few days

Fixed Date Features that have a fixed deadline

High Uncertainty Features exposed to market or technical risk.

Basic Basic features from the Kano model

High Value Differentiating features from the Kano model

Slack Intangible, long term improvements, to be picked up during times of slack

Normal Everything else

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Expedite

* Only for emergency bug fixes* Moves to the head of backlog and all queues* Can override work in progress limits* Team members stop whatever they are working on and swarm to complete this work item

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High Uncertainty

* High market or technology risk* Skip automated test stage

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High Value

* Requires user experience stage* Requires additional automated tests* Requires additional manual exploratory tests

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* Scheduled during slack periods

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Benefits

Better business – development alignment

Better schedule expectations

Risk oriented view of the backlog

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Risk oriented view

What if you have many high uncertainty items on the backlog?

What if you have no high certainty items on the backlog?

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Risk oriented view

What is the mixture of basic, linear and differentiating work items?

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Risk oriented view

Can we amortize highly risky features over a period of time by breaking them down into smaller pieces and tackle them one by one?

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Risk oriented view

Should we balance a release containing a high uncertainty feature with well understood basic features?

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Risk oriented view

What is the long term impact of having too many expedite requests?

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Agenda

Cost of Delay Model

Summary

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Technology vs Product vs Commodity

Basic vs Linear vs Differentiated

Expedite vs Fixed Date vs Normal vs Slack

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Classes encapsulate different risk profiles

Classes create alignment with business

Classes set schedule expectations

Classes allow you analyze backlog from a risk angle

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Director, Silver Stripe Software Pvt Ltd

Email: siddharta@toolsforagile.comTwitter: @toolsforagile

Questions?

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Photo Credits

http://www.flickr.com/photos/iurikothe/57267522/http://www.sxc.hu/photo/1037536/http://www.flickr.com/photos/mckaysavage/5208913462/

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