using class of service to manage product risk
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Using Class Of Service To Manage Product Risk
Siddharta [email protected]
Sreekanth [email protected]
This webinar is being recorded
Slides will be made available
Use #enterprisekanban to tag your tweets
Siddharta Govindaraj
Director, Silver Stripe Software Pvt Ltd
Email: [email protected]: @toolsforagile
Sreekanth Tadipatri
Senior Consultant, DeccanTech
Email: [email protected]: @bugbasher
Silver Catalyst
A tool for distributed agile development teams
Supports Scrum and Kanban
Silver Stories
A tool for cross-team product management
Currently in beta
Supports user story mapping and enterprise kanban
Agenda
Introduction
Types of Product Risk
Three Types of Features
Cost of Delay Model
Using Class of Service
Agenda
Introduction
Types of Product Risk
Three Types of Features
Cost of Delay Model
Using Class of Service
Companies Hoping to Do Well Have Little Choice but to Produce Radically Improved Products
New Product Continuum
Discontinuous (New to the world)
New consumption pattern
Radio, TV
Continuous (Incremental)
Same consumption pattern
Coffee to Decaf
The degree of product Newness
Newnessto the Company
Newness to the target customers
New-to-the-world
High
Low
Reduced Costs
Product
Repositioning
to Existing Product Lines
Products
20%
26%
10%
7%
26%
Low
High
11%
New
Product
Lines
Revisions / Improvements
Agenda
Introduction
Types of Product Risk
Three Types of Features
Cost of Delay Model
Using Class of Service
Functionality
Well Understood
High Uncertainty
Commodity
Market Risk
Tech Risk
Commodity
Market Risk
Tech Risk
For commodity projects, we need to focus on business value
For commodity projects, we need to focus on business value
For strategic projects, we need to focus on risk mitigation
To mitigate product risk, focus on learning
Market Risk: Make cheap prototypes and validate them with your target market
Technology Risk: Spike early to understand technical challenges
Don't (yet) worry about quality or delivering every sprint
Jeff Patton's Chess Analogy
Jeff Patton
Agenda
Introduction
Types of Product Risk
Three Types of Features
Cost of Delay Model
Using Class of Service
Basic
Performance
Excitement
Take pictures, browse and delete pictures, autofocus
File formats, camera modes, pre-set settings
Image quality, resolution, changable lens, underwater use
Agenda
Introduction
Types of Product Risk
Three Types of Features
Cost of Delay Model
Using Class of Service
Agenda
Introduction
Types of Product Risk
Three Types of Features
Cost of Delay Model
Using Class of Service
Expedite
Emergency Bug
Class of ServiceCriteria
ExpediteEmergency bug fixes that need to be fixed and deployed in a few days
Fixed DateFeatures that have a fixed deadline
High UncertaintyFeatures exposed to market or technical risk.
BasicBasic features from the Kano model
High ValueDifferentiating features from the Kano model
SlackIntangible, long term improvements, to be picked up during times of slack
NormalEverything else
Expedite
* Only for emergency bug fixes* Moves to the head of backlog and all queues* Can override work in progress limits* Team members stop whatever they are working on and swarm to complete this work item
High Uncertainty
* High market or technology risk* Skip automated test stage
High Value
* Requires user experience stage* Requires additional automated tests* Requires additional manual exploratory tests
Benefits
Better business development alignment
Risk oriented view of the backlog
Risk oriented view
What if you have many high uncertainty items on the backlog?
Risk oriented view
What is the mixture of basic, linear and differentiating work items?
Risk oriented view
Can we amortize highly risky features over a period of time by breaking them down into smaller pieces and tackle them one by one?
Risk oriented view
Should we balance a release containing a high uncertainty feature with well understood basic features?
Risk oriented view
What is the long term impact of having too many expedite requests?
Questions?
Siddharta GovindarajDirector, Silver Stripe Software Pvt Ltd
Email: [email protected]: @toolsforagile
Sreekanth TadipatriSenior Consultant, DeccanTech
Email: [email protected]: @bugbasher
@toolsforagile
facebook.com/ToolsForAgile
#enterprisekanban