using assessment as a talent management strategy tim ngotho
Post on 16-Apr-2017
1.886 Views
Preview:
TRANSCRIPT
PRE MASTER CLASS
HR CHALLENGE 2011
BY
Dr Lawrence S. NdombiRegional Leader, BPC
INTRODUCTION
LAWRENCE S. NDOMBI (Dr)
Lawrence is the Regional Leader, Business Partner Consulting ( BPC). He is a business leader with over 20 years of experience and a champion of HR. He is an alumni of Alliance High School and holds a Doctor of Business Administration ( DBA), a Masters of Business Administration ( MBA), a Bachelor of Commerce (B.Com) degree and a Post Graduate Diploma in Human Resource Management. He is a Fellow of the Institute of Human Resource Management (K) and also a Fellow of the Chartered Institute of Personnel & Development, UK . He was a Vice President, Human Resources, Unilever in Africa.He is the founding member and Program Director of the HIV/AIDS Private Sector Business Council and Championed the formation of Price Waterhouse Salary Survey Club. He helped set up many HIV/AIDS Business Councils in Africa.
He is serving and has served on many company boards locally and internationally.
THE HR COMPETENCIES
BUSINESS VALUE
PROFIT
GROWTH
SHAREHOLDER VALUE
OTHER STAKEHOLDER VALUE
BUSINESS EXPECTATIONS OF HR
Contributing to and part of Business strategy Enabling and part of the execution of business
plans
Delivering tangible commercial benefits to the business
The Back Drop: Changes in Business
Globalization Technology Demographics The Customer: From outside in
………And so what are the implications for HR
Implications for HR Importance—HR part of value equation Growth of the HR profession Demands on HR increasing
HR practices must deliver value HR departments have to change HR professionals must demonstrate
competence Increased differentiation and separation of
transactional and transformational work
THE CEO DEMANDS ON HR
•
HIGHEST DELIVERY
WHO IS HR IN THIS ?
The HR Business Partner
• Strategic partner, who shares the Vision and the Strategy.
• Shares the responsibility for the business goals
• Contributes fully to the business results.
REASON
Create an organization that can "win" in the market place.
• Minimum demand - business has the right people in the right place to drive the business strategy and achieve business goals.
• Required demand - understanding the business and presenting business solutions sometimes before they are even asked for !
Stakeholder Demand
For the business HR resources and capability focused on enabling GROWTH Improved margins through reduced overhead costs
For Line Managers Simplified policies and processes Improved support to help them lead their teams
For Employees Better, faster service levels and access to information Consistent and clear processes and deliverables
For HR Role clarity and refocusing of resources Greater job satisfaction in HR Some new roles/opportunities to grow & gain new skills
Strengthening HR Contribution Taking an interest in the key business
performance measures, for example, sales, costs, production, utilization.
Making sure that business partners are involved in the business planning process at the outset and that they are well prepared for planning meetings.
Setting the personal objectives of strategic HR Partners (and those in centres of excellence) so that they are aligned to those of managers in the business areas that they are assigned to.
Maintaining an on-going debate about how HR is performing. Ask the organization's leaders, line managers, HR professionals and other functions.
Strengthening HR contribution (ctd) All of HR should be listening to, and responding
to, its stakeholders. Use tools like 360 degree feedback and
customer satisfaction surveys to obtain a broad range of views on how well the HR function, including business partners, are fulfilling their role.
HR BUSINESS PARTNERING
Strategic Partner Aligning HR and business strategy: ‘organizational diagnosis’
Administrative Expert Reengineering organization processes: ‘shared services’
Employee Champion Listening and responding to employees: ‘providing resources to employees’
Change Agent Managing transformation and change: ‘ensuring capacity for change’
THE KEY ROLES
HR’s future role in the organisation – HR’s view
0123456789
9876543210
0 1 2 3 4 5 6 7 8 9 9 8 7 6 5 4 3 2 1 0 Administrative Expert
Employee Champion
Strategic Partner
Change Agent
We asked 50 HR managers from one company about the role of HR in their organisation
0123456789
9876543210
0 1 2 3 4 5 6 7 8 9 9 8 7 6 5 4 3 2 1 0 Administrative Expert
Employee Champion
Strategic Partner
Change Agent
We then asked 300 managers in the same organisation the same question
HR’s future role in the organisation – Line manager’s view
Role of HR specialists Provide functional guidance and advice
to managers. Develop and interprete HR policies,
procedures and systems. Provide timely good and timely advise to
line managers on options available. Provide tools and information to enable L
ine managers make informed decisions.
Who are Line Managers
Line managers are those managers to whom individual employees or teams directly report and who have responsibility to a higher level of management for those employees or teams.
Typically the management responsibilities carried out by line managers
day-to-day people management managing operational costs providing technical expertise organisation of work allocation and rotas monitoring work processes checking quality dealing with customers/clients measuring operational performance.
Specific people management responsibilities- especially of Line Managers Coaching, Mentoring, Counseling, Guidance
(Pastoral care). Performance management. Discipline , conflicts and grievances. Recruitment and selection. Employee learning and development Employee reward decisions Implementing HR policies/procedures and labour
laws Change Management Creating enabling environment
Change
Irreversible Future
Change
“ To discover new continents you must be willing to lose sight of the shore”
WISE TALK
“ THE DISTANCE DOES NOT MATTER IT’S ONLY THE FIRST STEP THAT IS DIFFICULT ”
- Madam Du Deffand
% TIME, EFFORT AND COST
HR TODAYSTRATEGYPERFORMANCE ENHANCEMENTTRANSACTIONSADMINISTRATIONHR FUTURESRATEGYPERFORMANCE ENHANCEMENTTRANSACTIONSADMINISTRATION
HR TRANSFORMATION SYNDICATE
TEA BREAK
What is HR Transformation?
Manage vendors, suppliers, budgets, and HR systems
Handle employee transactions and inquiries
Develop and deliver programs that enhance the organization's ability to attract, develop and retain superior performers
Maximise the performance of the workforcethrough alignment of HR activities and programs with the strategic direction and business needs of the organisation
Today Future
20%
20%
20%
Strategy
Admin
Performance Enhancement
40%
Transactions
HR Transformation
Underpinned by robust HR Information Systems
Administration
Transactions
Performance Enhancement
Strategy
40%
30%
25%
5%% Time, Effort, Cost
This changes the way we deliver HR
HR COMPETENCIES
The Critical HR roles The HR Competencies and skills
Operating Framework
Our Peoplepersonal growthteam growthorganisation growth
HR Business Partnersoverall HR accountabilityorganisation & leadership capabilityculture
HR Servicesupporttransactionstechnology
HR Expertisesingle approach solutionspolicies and systemsbest practice / knowledge
Policy interpretationProcess improvement
Individual, Team and Organisation Capability
Individual support and transactional enquiries
Solutions Development and activation
Performance Cost/Quality of service
HR ROLES- SYNDICATE
Basket Game
Leveraging HR’s Core Contribution Areas
Day to dayEmployee Relations
Personnel Records & Administration
Industrial Relations
Separations
OrientationEssential to keep
the Business Running
Benefits Administration
Highest Value areas to Help the Business Meet Its Objectives
Organizational CapabilitiesCulture
Enabling Change
Performance Management
Market-Driven Organizational Design Leadership Development
People Development
Knowledge Management
Important Areas to Make
More Effective/efficient
TrainingHR Information
ManagementBenefits DesignSourcing and RecruitingInt. Trans. Services
Compensation Design
InductionInternal Communication
..and Leaping from Support to Business Partners to Business Players..
HR
Tec
hnol
ogy
HR Delivery• Delivery
System & Development
• Structure & HR Measurement
• Recruitment & Staffing
• Performance Management
• Learning Management
• Reward Management
• Talent Management
Personal Credibility
• Effective Relationships
• Getting Results • Personal
Communication • Shape Culture• Fast Change• Strategic Decision
Making• Market Driven
Connectivity
Strategic Contribution
Business Knowledge
Source: adapted International HR Competency Study, University of Michigan 2002
LUNCH BREAK
HR COMPETENCIES &
DOMAINS
6 Domains of the successful HR professional
The New HRProfessional
Business Ally
Operational Executor
Strategy Architect
Talent Mgr & Org
Designer
Culture & Change Steward
Credible Activist
6 Domains of the Line Managers professional
HRFor Line
Managers
Capability Owners
Structure, Systems,
Processes, People, PoS.
Budget Owner/
Investor
Coach & Mentor
TalentCustodian
Culture & Change
Champions/Leaders
Grievance Handling- Open Door
FROM BUSINESS STRATEGY TO HR MEASUREMENTS
BUSINESS STRATEGY
STRATEGIC ALIGNMENT
HR MEASUREMENTS
HR SCORECARD
When you measure you increase your competency !
Group Exercise Work on a One -Page Snap-shot of an HR Score
card that you can share with the Company Leadership Team that will demonstrate a successful HR story at end of year
Assume you have 10 minutes only to tell your story..
(the Board of Directors present will be asking you tough questions!!!)
Think Headlines and the Metrics ( Picture of success)
What is easy & not easy to demonstrate and why??
What mechanism/framework shall you use to track/communicate progress against the score card?
THANK YOU
top related