uplifting lives. uplifting each other. uplifting our ......4875 n. wickham road ~ suite 107 ~...
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HospiceOfStFrancis.com • (321) 269-4240Toll-Free (866) 269-4240
Fax: (321) 269-5428
1250-B Grumman Place ~ Titusville ~ 32780
4875 N. Wickham Road ~ Suite 107 ~ Melbourne ~ 32940
Edward M. Poe Hospice Care Center1240 Grumman Place ~ Titusville ~ 32780
Member of:
National Hospice and Palliative Care Organization
Florida Hospice and Palliative Care, Inc.
Hospice of St. Francis is a Community Health Accreditation Program (CHAP) Certified Organization
chapinc.org
“Life is too short to
wake up in the morning with regrets.
So, love the people who treat you right
and forget about the ones who don’t.
And believe that
everything happens for a reason ...
if you get a chance - take it;
if it changes your life - let it.
Nobody said that life would be easy ...
They just promised it would be worth it.”
R E P O R T T O T H E C O M M U N I T Y 2 0 1 6
Uplifting Lives. Uplifting Each Other.
Uplifting Our Community.
~Unknown
Uplifting the lives of our patients and their families is the mission of Hospice of
St. Francis.
Our team at Hospice of St. Francis cares for and supports patients and families,
helping them achieve the most positive possible response to an emotionally and
physically challenging time. Serving them uplifts their lives, and ours.
In Fiscal Year 2016, Hospice of St. Francis achieved accomplishments in care
and financial strength that enable us to reach more people throughout our
community and look to the future with confidence.
Under this banner of service:
• Our medical staff made more visits and served more patients than at any time in our history.
• Patients and their families benefited from our employees outperforming annual quality standards and goals, exceeding Federal and State benchmarks.
• The Community Health Accreditation Partner (CHAP) accredited Hospice of St. Francis in March of 2013, and the accreditation extends through March of 2019.
• Hospice of St. Francis was recruited by the National Hospice and Palliative Care Organization (NHPCO) to be a partner in the national We Honor Veterans program in October 2010. We achieved our first level star in February 2012, the second star in October 2014 and the third level star in January 2017. We are currently working on qualifying for level four, the highest accreditation available.
• Our leadership transitioned for the future as Dwight Severs became Board Chairman, and Tony Hurt stepped into the role of Foundation Chairman.
Our new mission statement defines our caring approach to patients and families:
Our purpose is to care for the bodies, minds and spirits of people who place
their trust in us. Our program raises spirits, helps alleviate fear and pain, and
aids in experiencing a full life to its last moment.
People honor us by allowing us to provide them with loving care so that they
can have the best possible life experience at the most tender of times.
~ Joe Killian
President & CEO
When life itself is coming to a close, people should receive
as much comfort as possible in the form of loving care,
dignity, honor, and respect.
Our new mission statement
defines our caring approach
to patients and families:
Uplifting Lives.Uplifting Each Other. Uplifting Our Community.
1
“It’s only when we truly know
and understand that we have
a limited time on earth…
that we will begin to live each day
to the fullest, as if it was the
only one we had.”
~ Elisabeth Kübler-Ross
Uplifting Lives. Uplifting Each Other. Uplifting Our Community.
St. Francis Pathways to HealthcarePathways is a specialized program that offers comfort
care to non-hospice patients. Our work begins when a
person starts experiencing the impact of chronic,
disabling conditions. Long before hospice care is even
an option, many people suffer from the symptoms
and complications of diseases and need palliative care
or comfort care. The Pathways team works with the
patient’s physicians to address the physical,
psychological, social or spiritual distress of serious
illness and its treatment. Patients need a way to
alleviate their pain and discomfort so they can actively
deal with their conditions and seek curative treatment
as appropriate. Pathways provides that comfort and
offers palliative services that help patients live well.
Our expert medical care and special knowledge of
pharmaceuticals can provide needed relief to the
patient. The emotional and spiritual support from
our caregivers often makes the difference between
a good day and a stressful one.
In the second full year of the Pathways program,
we were able to serve 375 palliative care patients in
hospitals, nursing facilities, assisted living facilities or
at home, designing care plans to alleviate patients’
symptoms and achieve their highest quality of life.
Uplifting Lives.Hospice CareHospice care is a multidisciplinary approach to helping patients and
families live their lives to the fullest. Hospice care focuses on uplifting
the lives of patients with a life expectancy of six months or less by
empowering them to make choices, providing care to effectively
manage symptoms and wrapping the family with support.
Hospice care begins when the patient, in conjunction with his or her
physician and family, decides that curative treatments are not aligned
with the patient’s wishes. The patients and their families benefit from
a specially trained team of physicians, nurse practitioners, registered
nurses, certified nursing assistants, social workers, chaplains and
volunteers that can be reached 24 hours a day, 7 days a week to assist
with meeting their needs. Most patients prefer to remain at home,
but hospice services are available anywhere that the patient resides.
In cases where a higher level of care is required, our 12-bed Edward
M. Poe Hospice Care Center is available for inpatient care services.
In Fiscal Year 2016, Hospice of St. Francis provided care to as many
as 300 patients per day in communities throughout Brevard County.
In total, 1,362 patients were served by our hospice teams. We are
always mindful that hospice care is built on a philosophy of living life
to the fullest for as long as possible. We are passionate about offering
a hopeful, compassionate and comforting approach to our patients
and families, and we are truly honored to begin our 40th year of
service to the residents of Brevard County.
Catherine has been a patient with St. Francis Pathways
to Healthcare for about a year. Her doctor referred her
to hospice because her condition appeared to be
life-limiting, but upon further evaluation it was
determined that what she needed most was assistance
with symptom management. Once she began services
with Pathways, her spirits improved and she was able
to continue managing her health without the need for
hospice care. Her nurse practitioner, Jeanne, visits her
regularly, assesses her health status, and involves her
physician when needed.
Catherine’s daughter, Linda, says Pathways is a
godsend. When Catherine requires more assistance,
Jeanne is there for her. Linda tells everyone about her
newfound understanding that the programs offered by
Hospice of St. Francis are not just for those facing end
of life. Both Catherine’s frame of mind and overall
health have greatly improved since she has been part of
the Pathways program. She is happy and positive about
her life now, and speaks enthusiastically about the
community in which she lives. She loves to encourage
people, including her nurse practitioner, to move into
the neighborhood.
Did you know...
Hospice and palliative care
both offer compassionate care
to patients with life limiting illnesses,
but palliative care – which is always
a component of hospice care –
can be used as a separate area
of medical practice while the patient
is receiving curative treatment?
2 3
“I joined HOSF becauseI have personal experiencewith hospice and I know
the big difference it can make at a very difficult time. As a family member,
I felt wrapped and liftedby their support.”
~ Anastasia Tutsie,Community Access Liaison,
Hospice of St. Francis
Jeanne, Linda and Catherine
~ Dr. Elizabeth Galfo
Chief Medical Officer
Uplifting Each Other.Hospice of St. Francis has more than 190 employees who bring
palliative care, hospice services and grief support to Brevard
County residents. For our employees, this is a heartfelt passion.
The nature of our work can take an emotional toll on
employees. Hospice of St. Francis has a solid foundation of care
for employees so that they know their needs are met as they
4 5
“During my 20 years as Medical Director of Hospice of St. Francis,
I have seen tremendous growth in our ability to meet the needs of
patients and their families in Brevard County. It has always been
a privilege to see the positive difference our team makes for those
dealing with the challenges of life-limiting illness. When people ask
me how I can be so upbeat in a profession that focuses on care at
end-of-life, my immediate response is ‘my wonderful team - we
are always there for our patients, families and for one another!’
I absolutely love our mission statement, because it describes
beautifully what we do every day at Hospice of St. Francis;
we uplift lives by uplifting each other and uplifting our community!”
“This is my second family.
After my husband
passed away,
I feel God brought me
here to help others.”
~ Reina GaleanoPatient Care Secretary
“I love working here.
I am proud to be
working with our staff
and see the wonderful
outcome of their
compassion for all.
We are the best
hospice, thanks to our
entire team.”
~ Dale Mitchell,Facilities Manager
Hospice of St. Francis Invests in Solar Power
Hospice of St. Francis is always looking to the
future with an eye toward creating value and
containing costs. The solar panel system
recently installed at our headquarters is an
excellent example. Gathering energy from the
sun will reduce the need for us to buy power
from “the grid”. Over the expected timespan
that the solar panel system will be in use
(25 years), we estimate that the difference in
power expense will be over a million dollars.
This forward thinking by our leadership
reflects the importance placed on fiscal and
social responsibility as well as organizational
sustainability.
The Solar Panel System:
250 KW (peak) in DC nameplate capacity.
Continuously interconnected with the local electrical distribution grid.
A total of 962 solar modules roof and ground mount.
Based on a 25-year financial analysis, this PV system will perform as listed below:
• Annual average KWH Production 395,000 to 410,000 KWH’s.
• Electricity savings in excess of $30,000 annually (based on 8.1 cents per KWH).
• Estimated energy savings (25 years) with 3% annual increase: $1.120M.
~ Cami Leech FlorioChief Operating Officer
Hospice of St. Francis Lighthouse team
meet the needs of the people we serve. We share common
values that help us uplift one another. We hold ourselves and
others accountable for doing the right thing. We encourage
collaboration and focus on excellence, compassion, dedication
and integrity in all that we do. We are good stewards of the
resources and programs that have made Hospice of St. Francis
strong for 40 years, and we are prepared for a vibrant future.
“The Hospice of St. Francis team is
truly passionate about helping
patients live their lives to the
fullest. I’ve worked in healthcare
for many years, and I’ve never seen
a group of people who are
collectively so committed to the
mission of their organization.
North Star for ChildrenChildren have special needs when it comes to grieving, and
care approaches are different depending on a child’s age. The
North Star for Children program meets children’s needs
through small groups, events and activities, and special camp
experiences. Working with the families of patients and with
the public school system, North Star identifies children at risk
in five age-related groups and invites them to participate in
this unique program.
North Star is modeled after the nationally- recognized Dougy
Center in Portland, Oregon. The program encourages children
and teens to verbalize and express grief experiences through
creative play and support in a peer group setting.
• As many as 30 children of all ages participate monthly
in the specialized grief support activities focused on
imagination and play as a way of healing their young lives.
Uplifting Our Community.The many services offered by Hospice of St. Francis touch the lives
of every person in the community in some way. In addition to
patient care, Hospice of St. Francis has developed several initiatives
that uplift lives by addressing community needs and responding to
patients’ desires.
~ Debbie Speaking about her father-in-law, Clyde
Find out more about We Honor Veterans at: wehonorveterans.org
Debbie and Clyde
We Honor VeteransHospice of St. Francis is part of the We Honor Veterans initiative
to recognize veterans and thank them for answering the call to
duty. Brevard County has a vibrant population of veterans.
According to the We Honor Veterans program, one out of every
four dying Americans is a veteran. Hospice of St. Francis wants to
recognize our patients for this major commitment to our nation.
Hospice of St. Francis is the only Level Three Partner of the
We Honor Veterans program in Brevard County. This high
designation – three out of four – requires a deep commitment to
community collaboration relating to veterans’ issues, including
active leadership in the Hospice Veteran Partnership, educational
programs on veteran benefits for hospice and palliative care,
cultural issues surrounding veterans, specialized staff education
about veterans end of life, and community outreach. Hospice of St.
Francis has 20 volunteers with military service who participate in
all of these initiatives and provide veteran-to-veteran services.
Our We Honor Veterans committee, working with the Brevard
Veterans Council, helped secure free burials for homeless or
impoverished veterans in the Cape Canaveral National Cemetery,
a new military cemetery that opened in January 2016.
Last year we honored 56 of our patients who are veterans in
pinning ceremonies. Each ceremony is personal and special for the
veteran. Prior to the ceremony, a series of interviews are conducted
by our military volunteers about the memories and experiences of
the patient and compiled into a story. The story is shared with
those in attendance at the pinning ceremony, usually the patient,
their family, friends, and staff. The veteran is given a certificate
with the logo from the branch of service, a small American flag,
a We Honor Veterans lapel pin, and a baseball cap with the seal
from the branch of service. The patient also receives a patriotic
handmade personally embroidered quilt made by our volunteers.
“The pinning ceremony was fabulous. We didn’t know anything about it.Even my husband wasn’t sure and
I said, yes, this is a way to honor him while he is still alive.
It brought him back in that moment.That was the highlight and something
we didn’t even know was available.”
6 7
Darian Jr., age 6, was hesitant to come to group, but gave it a try. “Now”, his grandmother says, “he can’t wait to come and marks the days on his calendar until
the next group!”
Darian Jr.
Darian Jr., a six year old boy, lost his
mother a short while ago. He came to
his first North Star group with his
grandparents. While everyone waited
for pizza to arrive, Darian turned to his
grandmother and quietly said, “The
pizza’s not here yet. We can go, they
won’t miss us.”
The pizza arrived and the family chose
to stay. When the adults went to their
own group, the children stayed behind
to meet together. Darian joined in
without hesitation and enjoyed his time
with his peers. Afterward, he told his
grandmother excitedly that he played.
Then he said, “Grandma, did you know
there is a girl here tonight who lost her
mom?” He felt accepted into the group
and received affirmation that he was not
alone in his grief journey.
At age 90, Evelyn recalls the details of a
long enduring love affair with Jim, the
man who was her husband and soul mate.
She was always with him, a partner
throughout life and a companion at the
end. Evelyn and Jim received the benefits
of hospice care during his illness and that
nurturance has continued for more than
two years since as Evelyn became an
active member of our bereavement
program. She says our hospice team was
there to help Jim in every way, and she felt
comforted by our presence. Afterward,
through our bereavement program, she
has met others who are also working
through their grief. Through their
kindness and the help of professionals like
Kristie, bereavement coordinator, Evelyn
is well on her way to healing. She has
found solace and a family of sorts in her
affiliation with Hospice of St. Francis. She
feels we were helping her from the start.
Bereavement ProgramThe Hospice of St. Francis Bereavement Program works
with anyone in our community, that is suffering and needs
grief support after a loss. Our bereavement programs are not
limited solely to our patients and families, but are available to
anyone in need.
• During Fiscal Year 2016, 1,700 people throughout
Brevard County attended grief support luncheons and
gatherings; attended memorial services and holiday
groups; participated in sessions for men, women, or
families; and received quarterly mailings. An additional
300 people received grief support for losses unrelated
to a hospice experience.
8 9
Evelyn and Kristie Jim’s Hospice StoryJim had been suffering with debilitating health concerns
including cancer, for over a year with no relief. In a visit to his
family physician, he inquired about hospice and his doctor
made the necessary referral. Once established as a hospice
patient, the team surrounded him with care, managed his
medications, and began to help Jim and Evelyn deal with the
advancing situation. They even arranged for volunteer respite
support so Evelyn could have a break from time to time.
Evelyn was alone, her family 3,000 miles away, so when Jim
was in his final days, the hospice team became her family.
They sat with her on his last day, helping her to understand
the stages that Jim was going through and supporting her as
she waited by his side. They made her feel comfortable and
loved, something Evelyn will never forget. Jim and Evelyn had
been together for such a long time, and he was a strong
spiritual being. He died at age 101. His passing was a
tremendous loss to her, but she has her faith, her church
ladies, and the hospice team as her solace.
ZippyZippy’s mom was a patient of ours that passed away.
When one of our nurses found out that the family was
not able to keep Zippy, and were unsure what to do
with him, she went and picked him up. She brought
Zippy to Mary, the manager of the Pet Pledge Program,
at the Melbourne office. It was a holiday weekend, and
I asked my husband to come by with the kids and meet
him. My son had been asking for a dog and Zippy was
so sweet. The kids came and met him and my son went
down on the floor playing with him. We brought Zippy
home for the long weekend to make sure he fit into our
family. After that weekend we knew he found his
forever home and family.
Zippy and JayMary Beth and Inky
InkyInky was a feral cat adopted by our patient, Miss Jean. Miss
Jean was in her 90’s and lived alone in senior housing. Inky
was her family. The two of them led a quiet life and when she
became a hospice patient, Miss Jean expressed her concern
for Inky when she would be no longer able to care for her.
Miss Jean was determined to remain at home in her small
apartment with Inky as long as possible, but as time drew
closer, the search for a new family for Inky began. Volunteer
Mary Beth Smith read about Inky in the Hospice of St. Francis
volunteer newsletter and though she already had several cats,
she convinced her husband that they should offer Inky a home
with them. Miss Jean was visited in her final hours by hospice
staff and volunteers. Her social worker, Mandi, gave her the
good news that a family was waiting for Inky and she would
receive the best care. Miss Jean passed away peacefully and
Inky was taken to her new home where she made a successful
transition to her new family. Inky continues to do well to this
day, four years later.
Pet Pledge ProgramWe want to eliminate as much stress as possible in our patients’
lives. Often one of their biggest concerns is what will happen
when they can no longer care for their precious pets. Our Pet
Pledge Program meets this need. The program, in cooperation
with Friends for Animals Sanctuary, is administered by
volunteers who find loving homes for these displaced animals.
~ Lalanya Wallace, RN
Crisis Care Clinical Manager
~ Mary Larson, LCSW
Manager of Bereavement and Volunteer Services
“The greatness of a nation
and its moral progress
can be judged by the way
its animals are treated.”
~ Mahatma Gandhi
“Hospice was wonderful
to Jim and me.
I’m 200 percent satisfied
with the care we received.”
~ Evelyn
Your Generosity Uplifts Lives!Hospice of St. Francis is able to uplift the lives of people because of the
generosity of our donors and volunteers. Those who support us with
their time, talents and treasures are, through their generous gifts,
enabling us to provide the very best care. Contributions enable us to
offer such programs as our bereavement services, North Star for
Children, We Honor Veterans, and Pet Pledge. Contributions also
help us provide comprehensive palliative care services through
St. Francis Pathways to Healthcare.
Consider all that Hospice of St. Francis does for patients, families and
the community. It would not be possible without our generous donors.
Philanthropy is key to our ability to offer a wide range of services and
to innovate and grow to meet our community’s changing needs.
Volunteer ProgramWe work daily with patients for whom time is both limited and precious.
Time is a valuable gift we receive from generous contributors. This includes
members of our boards of directors – who give their time without
compensation – and the many people who volunteer in innumerable ways.
Volunteering for Hospital of St. Francis is truly a calling for many, especially
those who have been touched by our program and want to help others:
• In Fiscal Year 2016, 197 Hospice of St. Francis volunteers donated
13,605 hours of time, valued at $320,534 in cost savings to the
organization.
• Patient care services benefited from 43 percent of volunteer hours; the
remaining 57 percent of hours were served in administrative roles.
• Volunteer tasks ranged from routine office support to visiting patients
with no family, ensuring they are not alone in their final transition.
A 2012 study in Health Psychology Journal found that participants who
volunteer with some regularity live longer, but only if their intentions are
altruistic, meaning volunteering to help others versus helping themselves.
Clearly, our volunteers are choosing to help others.
PhilanthropyDonors usually think of philanthropic giving as an annual
commitment. But many people are coming forward to
make significant gifts to fund the future. In Calendar Year
2016, over 900 people supported Hospice of St. Francis by
giving more than 1,000 gifts.
Philanthropy is indispensable to our present and future
programs for patient care and family support. This is
amplified as our society faces a senior citizen population
growth wave with Baby Boomers turning 70. Hospice of
St. Francis intends to be prepared to meet this challenge by
expanding services and developing new methods to meet
generational needs. The board and senior leadership have
committed to build an even more comprehensive
philanthropy program to engage and inspire the
philanthropic interests of many more people.
If you are not already one of us, please become a Hospice
of St. Francis supporter. Help us in our life-uplifting mission
by making a gift today. Your generosity has the power to
transform and uplift lives when you return the enclosed
envelope with your gift, visit our website at
hosffoundation.org/donate, or call (321) 360-3456.
The gift of even $25 has the power to change lives.
We hope you will join us!
~ Barbara Haley
“Hospice of St. Francis took care of
my husband when he was dying.
He received wonderful care, and so did I.
I volunteer because I want to give back.”
10 11
Grace has been a patient/family care
volunteer for five years. She provides
caregiver relief by sitting with patients
at home for up to four hours once a
week so that the caregiver, usually the
spouse or adult child, can have some
personal time.
Grace’s husband was a patient of
Hospice of St. Francis and after his
death, she became a volunteer. Her
wish was to offer tired caregivers the
same service that had been given to
her when she was caring for her
husband. She wants them to have the
chance to run errands, go to the
doctor, see friends, or just relax. This
special service is greatly appreciated
by those in the caregiver role.
Giving back
“Hospice of St. Francis amazes me every day. I have the privilege of presenting our mission to
people who want to be part of uplifting lives and making a difference. Philanthropy is a
partnership. Together we envision a world in which every person is able to live life to the fullest, even in the face of declining health
circumstances. We share the understanding that there is joy even in sadness and we want
to work together to create the best possible experience for our patients and families.
Thanks to the dedicated support of our many donors and their partnership in our work,
together we improve the quality of life for everyone in our community.”
Barbara volunteers 3 days a week in our Melbourne office, where she uses her computer skills providing administrative support in the volunteer department. Barbara always wears a smile and we love having her here!
“At the end of the day,
it’s not about what you have
or even what you’ve accomplished.
It’s about who you’ve lifted up,
who you’ve made better.
It’s about what you’ve given back.”
~ Denzel Washington
“Volunteering with Hospice of St. Francis
means being able to touch another person’s life
by giving of myself freely. I am far more blessed
than the patients that I visit. I have a chance
to be there for them at such a critical stage
of their lives and hopefully putting
a smile on their face.”~ S.N.
~ Dorothy AllenChief Philanthropy Officer
12 13
“The simple gift of giving
becomes an elaborate
rich aftertaste of a
natural blissful feeling,
lingering endlessly
in my lifetime.”
~ Wes Adamson
RECOGNIZING OUR HOSPICE OF ST. FRANCIS DONORS For Gifts Made in Calendar Year 2016
14 15
RECOGNIZING OUR HOSPICE OF ST. FRANCIS DONORS For Gifts Made in Calendar Year 2016
“For it is in giving
that we receive.”~ Francis of Assisi
“The ultimate lesson
is learning how to love
and be loved unconditionally.”~ Elisabeth Kübler-Ross
“The meaning of life is to find your gift.
The purpose of life is to give it away”~ Pablo Picasso
16 17
Organizations
Every effort has been made to make this listing as accurate and precise as possible.
If your name was inadvertently omitted or is incorrect, we apologize.
Please contact the Hospice of St. Francis Foundation at (321) 360-3456.
RECOGNIZING OUR HOSPICE OF ST. FRANCIS DONORS BOARD OF DIRECTORS
Samuel Haddad, MBA
Vice Chairperson,Hospice of St. FrancisTreasurer, Hospice St. Francis Foundation
Tony Hurt, LUTCF
Chairperson, Hospice of St. Francis Foundation
Christopher McAlpineVice Chairperson, Hospice of St. Francis Foundation
Dwight Severs, Esq.Chairperson,Hospice of St. Francis
Michael Ammen Rene Pulido, DSMT Kim Rodriguez
Theresa Abruzzo-Price
Linda Weinberg, Esq.Jerry Allender, Esq.
Joseph Killian, CHPCA, MAOLPresident/CEO
Cami Leech Florio, FACHEChief Operating Officer
Elizabeth Galfo, MD, FACP, FAAHPM, HMDCChief Medical Officer
Marsha AbelnChief Financial Officer
Alicia Cato, BSN, RNChief Compliance Officer
Dorothy Allen, FAHPChief Philanthropy Officer
Established in 1977, Hospice of St. Francis is Brevard County’s longest-serving and only independent
not-for-profit hospice. With locations in Titusville and Melbourne, Hospice of St. Francis serves the
needs of patients from all parts of our 75-mile long community. We are fortunate to have an
extraordinary group of community leaders serving on our board of directors. Each individual is
committed to our mission and works diligently to share our story with others so they understand
the depth of our community impact. Most of our board members have a personal hospice
experience that drew them to this service. Our executive team is highly skilled and knowledgeable
about best practices in hospice care. We are grateful for their governance and leadership, especially
in these times when the landscape of hospice and palliative care is changing dramatically.
More people are recognizing that living with illness and anticipating the end of life can be
approached with a new attitude that centers on experiencing the highest quality of life in every
health circumstance. Our leadership also recognizes a heightened sense of awareness throughout
society as more and more people have hospice experiences. This growing consciousness validates
the broad scope of services we offer to the patients and families we serve. Our commitment to
providing for the diverse needs of our community is the hallmark of our work and our leadership.
Hospice of St. Francis receives direction from our Board of Directors, made up of local community leaders.
“One person caring
about another
represents life’s
greatest value.”~ Jim Rohn
Leadership Team
Not pictured: David Ferguson, Secretary/Treasurer, Hospice of St. Francis
Mary Alderman
~ Alicia CatoChief Compliance Officer
Uplifting Lives Through FiscalHealth and Compliance
STATEMENT OF FINANCIAL POSITIONFor fiscal year ending September 30, 2016
A not-for-profit organization’s financial health determines
its ability to serve its community. Fortunately, Hospice of
St. Francis is financially strong and well-managed. This
CONSOLIDATED FINANCIAL HIGHLIGHTS
Hospice Operations
Medicare 75%
Medicaid 17%
Contributions and other
revenues and gains 5%
Insurance and all other 3%
Salaries and benefits 57%
Services purchased from contract
providers 19%
Drugs, medical supplies and
equipment 12%
Insurance, depreciation, interest
and other 13%
combination of good financial management and
community philanthropic investment supports our
present work and paves the way to a healthy future.
Summary of OperationsYear end September 30, 2016 (amounts in thousands)
Revenue, gains and other support:Net patient revenue . . . . . . . . . . . . . . . . . . . . . .Contributions . . . . . . . . . . . . . . . . . . . . . . . . . . . .Other revenue and gains . . . . . . . . . . . . . . . . .
Total revenue, gains and support . . . . . . . . . . .
Expenses:Program services . . . . . . . . . . . . . . . . . . . . . . . . .
Total change in net assets . . . . . . . . . . . . . . . . . . .
$ 21,147$ 184$ 895$ 22,226
$ 20,804$ 1,442
Condensed Balance SheetYear end September 30, 2016 (amounts in thousands)
Assets:Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Accounts receivable (net) . . . . . . . . . . . . . . . . . . .Property and equipment (net) . . . . . . . . . . . . . . .Land . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other assets/prepaid/deposits . . . . . . . . . . . . . . .Total Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Liabilities and Assets:Accounts payable and accrued expenses . . . . . . . .Accrued employee compensation . . . . . . . . . . . . Total liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total net assets . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Total liabilities and net assets . . . . . . . . . . . . . . . .
$ 3,479
$ 13,301
$ 1,376
$ 7,436
$ 265
$ 125
$25,982
$ 630
$ 1,383
$ 2,013
$ 23,969
$25,982
Who pays for our services?Year end September 30, 2016 (amounts in thousands)
Medicare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Medicaid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Contribution, other revenues and gains . . . . . . . . . . . .Insurance and all other . . . . . . . . . . . . . . . . . . . . . . . . . . . .Total revenue, gains and other support . . . . . . . . . . .
Where does the money go?Year end September 30, 2016 (amounts in thousands)
Salaries and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Services purchased from contract providers . . . . . . . .Drugs, medical supplies and equipment . . . . . . . . . . . .Insurance, depreciation, interest and other . . . . . . . . .Total expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
$ 16,706
$ 3,807
$ 1,079
$ 634
$22,226
$ 11,761
$ 3,868
$ 2,511
$ 2,664
$20,804
One of the highest priorities of Hospice of St. Francis is our commitment to
financial health. We take management of our assets seriously because we know
how important our mission is to the community we serve. Financial integrity is
one of the criteria used by the public to measure the success of a not-for-profit
organization. Being not-for-profit does not mean making no profit. In fact, the
more successful organizations do generate an operating margin that they use to
fund capital expenses, unexpected needs, future plans, and innovation. Generating
funds in excess of operations makes these things possible. The difference between
for-profits and not-for-profits is that any additional funds are put back into the
organization’s mission versus the pockets of shareholders or owners. Our status as
a not-for-profit demands that we support our mission to the community in this
way, but we also have the right and privilege to reach out to the community and
invite them to provide philanthropic support for the mission. This blending of
good community stewardship in support of the mission and vision of Hospice of
St. Francis is what has kept us strong for 40 years and will continue to provide a
solid foundation for our future.
“Hospice of St. Francis is committed
to ensuring compliance with all
state, federal and industry-wide
standards for hospice and palliative
care programs. Providing high
quality and compassionate care in
alignment with regulatory
standards is a continuous goal,
which is reflected in our staff
education, quality assurance and
quality improvement practices.
The integrity of our program and
a commitment to excellence in care
is at the core of our mission
at Hospice of St. Francis.”
“I get to work with
a great group
of professionals
that genuinely care
and believe in
the mission of
Hospice of St. Francis.”
~ Marsha AbelnChief Financial Officer
18 19
Our MissionUplifting Lives. Uplifting Each Other. Uplifting Our Community.
Our VisionCompassionately serving our community by helping patients and families live life to the fullest.
Core ValuesOur core values guide us in our actions in service to our patients and their loved ones.
Our values are reflected in what we say and what we do.
Accountability • Adaptability • Collaboration • Commitment to Excellence
Compassion • Dedication • Integrity • Stewardship
“Although it was only eight days that you were with us,
I cannot tell you the peace that it brought.
We had been trying to get him home for a long time,
but one issue after another kept him
in the hospital and rehab homes.
Your care and support allowed us to bring him home.
He was content for the eight days he was given.
Thank you so much.”
~ M.P. and Family
Dear Sand Dollar Team,
““Although it was only eight days that you were with us,
I cannot tell you the peace that it brougght.
We had been trying to get him hhhooommmee fforr aa llloonngg ttiimmee,
but one issue after another kept hhiimm
in the hospital and reehhaabb hhoommes.
Your care anndd suppppoorrtt aalllloowweedd us to bring hhiimm hhoommee..
HHee wwaass ccoonnttent ffor the eight days he wwaass ggiivveenn..
TThhaannkk yyoouu sso much.”
~ M.P. and Family
Dear Sand Dollar Team,
Discrimination is Against the Law–Hospice of St. Francis complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
20
Discrimination is Against the Law–Hospice of St. Francis complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
2020
HospiceOfStFrancis.com • (321) 269-4240Toll-Free (866) 269-4240
Fax: (321) 269-5428
1250-B Grumman Place ~ Titusville ~ 32780
4875 N. Wickham Road ~ Suite 107 ~ Melbourne ~ 32940
Edward M. Poe Hospice Care Center1240 Grumman Place ~ Titusville ~ 32780
Member of:
National Hospice and Palliative Care Organization
Florida Hospice and Palliative Care, Inc.
Hospice of St. Francis is a Community Health Accreditation Program (CHAP) Certified Organization
chapinc.org
“Life is too short to
wake up in the morning with regrets.
So, love the people who treat you right
and forget about the ones who don’t.
And believe that
everything happens for a reason ...
if you get a chance - take it;
if it changes your life - let it.
Nobody said that life would be easy ...
They just promised it would be worth it.”
R E P O R T T O T H E C O M M U N I T Y 2 0 1 6
Uplifting Lives. Uplifting Each Other.
Uplifting Our Community.
~Unknown
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