uks orientation

Unnati Kisan Seva Orientation

August 2010, Dindori, Madhya Pradesh

Why are we here?

• Introduce Unnati Kisan Seva phone system

• Benefits of UKS

• CSPs, Agri-SPs, farmers: faster and easier access to answers to questions

• CMSs: Convenient to answer questions, saving time and effort, share the load

What is Unnati Kisan Seva?

What is Unnati Kisan Seva?

Welcome

Audio DGJaankariSavaal-Javaab

Record Listen

Message

Message

Response

Message

Response

Response

Message

Message

Message

Message

Response

Message

Message

Message

Response<Speak>

Playback

Confirm?

OK

Yes

No

UKS Call Tree

Caller

System

Application Features

jaankari audio digital greensavaal-javaab

Roles

Role Benefits

End-User

• On-demand information access• Regular, timely answers to questions• Learn from others’ Q&A• Announcements, Audio DG• Share what you know

Responder• Answer at your convenience• Avoid repeating answers• Broadcast common info easily• Share the load

Moderator• Check for new posts regularly• Categorize, approve, assign• The engine: follow-up as needed

Brainstorm: Asking Questions

• CSPs/Agri-SPs/Farmers: What questions do you have?

• CMSs: What questions do you get?

• What makes a good question?

Brainstorm: Responding

• Review: benefits to you

• What makes a good answer

• Activity: practice

unnati kisan seva

Question

Review Approve, Assign

Answer

Question

Answer

agri-sp/csp/farmer cms

moderator

UKS Flow Chart

unnati kisan seva

UKS Flow Chart

unnati kisan sevaagri-sp/csp/farmer

UKS Flow Chart

unnati kisan seva

Question

agri-sp/csp/farmer

UKS Flow Chart

unnati kisan seva

Question

agri-sp/csp/farmer

UKS Flow Chart

unnati kisan seva

Question

agri-sp/csp/farmer

moderator

UKS Flow Chart

unnati kisan seva

Question

agri-sp/csp/farmer

moderator

UKS Flow Chart

Review

unnati kisan seva

Question

agri-sp/csp/farmer

moderator

UKS Flow Chart

Review Approve, Assign

unnati kisan seva

Question

agri-sp/csp/farmer

moderator

UKS Flow Chart

Review Approve, Assign

unnati kisan seva

Question

agri-sp/csp/farmer

moderator

UKS Flow Chart

Review Approve, Assign

cms

unnati kisan seva

Question

agri-sp/csp/farmer

moderator

UKS Flow Chart

Review Approve, Assign

Question

cms

unnati kisan seva

Question

agri-sp/csp/farmer

moderator

UKS Flow Chart

Review Approve, Assign

Question

Answer

cms

unnati kisan seva

Question

agri-sp/csp/farmer

moderator

UKS Flow Chart

Review Approve, Assign

Question

Answer

cms

unnati kisan seva

Question

agri-sp/csp/farmer

moderator

UKS Flow Chart

Review

Question

Answer

Approve, Assign

cms

unnati kisan seva

Question

agri-sp/csp/farmer

moderator

UKS Flow Chart

Review Approve, Assign

Question

Answer

cms

unnati kisan seva

Question

agri-sp/csp/farmer

moderator

UKS Flow Chart

Review Approve, Assign

Question

Answer

cms

unnati kisan seva

Question

Review Approve, Assign

Answer

Question

Answer

agri-sp/csp/farmer cms

moderator

UKS Flow Chart

unnati kisan seva

Question

Review Approve, Assign

Answer

Question

Answer

agri-sp/csp/farmer cms

moderator

UKS Flow Chart

Thank You!

Questions, concerns, feedback