uaa fall 2002 leadership retreat focusing on student success noel-levitz student satisfaction...

UAA Fall 2002 Leadership Retreat

“Focusing on Student Success”

Noel-Levitz Student Satisfaction SurveyFall 2001 Results

Anchorage Campus

Profile of Respondents

• 60% Full-time students

• 68% Female

• 56% 25 & older

• 25% Ethnic diversity

• 70% Employed

Profile of Respondents

• 86% indicated that attaining a degree was their educational goal.(58% bachelors degrees)

• 73% indicated that UAA was their 1st choice.

Profile of Respondents

Full-Time

• 97% wanted a degree• 61% were less than 25• 17% worked full-time• 29% owned a home

Part Time

• 72% wanted a degree• 80% were 25 years+• 60% worked full-time• 62% owned a home

The Results

• Compare scores to national group scoresof 4 year public institutional means

• Importance & satisfaction

• Gap analysis

Academic HighlightsPart-time Students

• Faculty provide timely feedback• Quality of instruction excellent• Faculty take into consideration differences

when teaching• Adjunct faculty competent• Faculty are fair & unbiased• Faculty care about me as an individual

Academic HighlightsFull-time Students

• Faculty provide timely feedback• Faculty take into consideration differences

when teaching• Graduate assistants competent as instructors• Faculty usually available after class & during

office hours• Major requirements clear & reasonable• Library resources & services are adequate

Campus Climate Part-time Students

• Strong commitment to racial harmony• Freedom of expression is protected• Campus is safe and secure• Student Center comfortable place• Campus well maintained• Equal opportunities to participate in

intercollegiate athletics• Sufficient weekend activities

Campus Climate Full-time Students

• Strong commitment to racial harmony• Freedom of expression is protected• Campus is safe and secure• Student Center comfortable place• Campus well maintained• Equal opportunities to participate in

intercollegiate athletics• Institution shows concern for individuals• Residence halls are comfortable

Services for StudentsPart-time Students

• Tuition worthwhile investment• Billing policies reasonable• Class change policies reasonable• Computer labs are adequate• Convenient business office hours• Assessment/course placement

procedures reasonable

Services for StudentsFull-time Students

• Tuition worthwhile investment• Billing policies reasonable• Computer labs are adequate• Parking space is adequate• Fair student disciplinary procedures

Helpful/Competent Staff

• Health Center staff competent• Bookstore staff helpful• Library staff helpful & approachable• Police respond quickly

Overall College Experience

• College experience met expectationsUAA - 4.42 Nat’l - 4.38

• Overall satisfaction with experienceUAA - 5.13 Nat’l - 5.09

• Would enroll againUAA - 5.43 Nat’l - 5.18**

Areas for Growth

• Increase sense of belonging• Increase sense of pride• Increase sense of school spirit• Enhance reputation in the community• Communicate commitment to academic

excellence• More variety of courses• More academic advising & career services

Areas of Concern

• Adequate parking• Getting the run around

when seeking information• Admissions, registration, financial aid

services• Ability to register with few conflicts• Use of mandatory student fees

Next Steps

• Parking garage & peak parking adjustments• Image & reputation marketing campaigns• Enhancing student life through setting

traditions & outreach programs• Campus initiatives for academic courses &

academic support services• And…

Next Steps

“Single Point of Entry”• Campus site visits for “best practices”• Benchmarking & analysis• University Center