trust & transparency – foundations for europe’s best workplace

Foundations of Europe’s Best Workplace Tuomas Syrjänen, CEO Petri Heiramo, Organisational ScrumMaster

11/17/2012

Trust & Transparency

1

HELSINKI

TAMPERE

BERLIN

LONDON

150 Established

2000

1

Futurice in Brief

DÜSSELDORF

Digital delivery book

The Story Behind

11/17/2012

4

Fact: Change is mandatory

Professionally managed

Baltic Development Forum @ Flickr

Start-up

60 employees - Control, rules, restrictions and processes (Because everybody says that’s what you got to do )

“Have people really changed in 6 months from really smart to really stupid?”

Enlightment

11/17/2012

8

Trust Transparency We Believe in…

With more trust…

… transaction costs go down

… more trust is given back

… more vulnerable to abuse

… speed of decisions can go up

“Rules” of thinking

Credit Cards and Expenses

Liewcf @flickr

Patrick h lauke @flickr

Agile Teams » We drive responsibility of customer solution to team members

› Engage with customers, deliver collaboratively

» Autonomy, responsibility

» Everybody gets to see the customer, customers sees everybody

» Direct communication

Free Agents » These people have no traditional line manager

» Fully self-responsible for finding valuable work within the company

» Peer-to-peer responsibilities, instead of hierarchical

» Currently in pilot, agents like it

Kantrinket @ flickr

Trusting Customers

» Trust the customer

» Build trust via small steps

» ~50% of maintenance work done without contracts

» Discuss also our own challenges in projects

› E.g. customers participating in retros

Open windows keeps your

apartment clean Flickr @basheem

Transparency » Enables empowerment

» Responsible decisions

› Accuracy, buy-in, …

» Promotes trust

› Nothing to hide

› Reveals misuse

» Feedback & reinforcement

» Focus & Results

» Credits, identity

» …

Empirical

Control

Transparency

Inspection

Adaption

Open Meetings Listening

Lateral comms

» Anyone can participate in management meetings

» FutuFriday

» Yammer

» Frequent updates of financial figures, sales pipeline and projects, management decisions, job opportunities, etc

» Speed dates & Ask-the-CEO

David paul ohmer @ flickr

Weekly :)

1 minute / person How was last week? (honest smile) What will I do this week. How does my workload look.

Numbers everywhere: Financial info, …

Jobfair

» Current availabilities

» Currently staffed cases

» Sales pipeline

» Transparency

» Autonomy

(work in progress)

Outcomes: 3x2!

1. #1 in Great Place to Work 2012

2. High customer satisfaction numbers

3. Profitable company growth for 8 years

0

5

10

15

04 06 08 10 12

Turnover M€, 2004-2012 1 2

3

We are all leaders!

We’re on a journey!

causalien@flickr

If You Are Interested

» Leave your business card, and we’ll send you

› This presentation

› Information on upcoming “Organisation 3.0” seminar day in Helsinki in Spring 2013

» Come talk with us

Thanks! Tuomas Syrjänen, tuomas.syrjanen@futurice.com +358 50 5470386 Petri Heiramo, petri.heiramo@futurice.com +358 40 7092526 www.futurice.com @futurice